Hotel Lago

Italy , Como
Torno, Via Cesare Poggi 20
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75 reviews shown

6/10

Pleasant

03 Mar 2026

Ruth

Fundamentally this hotel has a lot to offer in terms of its location, and the bed was comfy / restaurant was decent, but overall we were very disappointed with the rooms, which are basically portakabins with super thin walls, cracked floorboards, lukewarm showers and no charm. The restaurant staff were all pretty unfriendly too. By far the worst value for money of anywhere we stayed in Patagonia.

Partner

10/10

Exceptional

31 Jan 2026

Sudhansu

We chose to stay inside Torres del Paine National Park, and it truly couldn’t have been a better decision. Hotel Lago Grey’s location is ideal for full-day hikes and for access to the boat ride to see Glaciar Grey.

We had all of our meals at the hotel restaurant and were quite pleased with the quality of the food. The majority of the dishes were thoughtfully prepared and consistently excellent, especially after long days out exploring.

The absolute highlight of our stay was the excursions booked through the hotel. A special shoutout to our guide Dani (and our driver Dani as well!). Dani, our guide, took the time to understand exactly what kind of experience we were looking for, asked all the right questions, and impressed us deeply with her passion for nature and her love for sharing Patagonia. Her knowledge and enthusiasm truly elevated our time in the park.

Patagonia’s weather changes every few hours, and the hotel staff were incredibly flexible and helpful in adjusting plans and recommending the right experiences based on the conditions each day - something we really appreciated.

One small note for light sleepers: rooms facing the lake (like ours) can get quite windy and noisy at night. Completely understandable given the hotel’s incredible location inside the park, but it’s worth bringing earplugs just in case.

We would go back again in a heartbeat. Hotel Lago Grey made our Torres del Paine experience unforgettable.

Partner

6/10

Pleasant

30 Jan 2026

Dominic

Room was ok, somewhat old, heat did not work, WiFi only in hotel lobby, not in room.

Lobby area was nice and the food (breakfast and dinner) was quite good. Staff were pleasant and helpful.

Paid $500 per night during peak season, seemed a bit excessive for what you got, even accounting for location. One of only two hotels that operate in Torres del Paine park, likely why they can charge as much as they do.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Galia

Very unique hotel, but too expensive

Partner

8/10

Excellent

04 Jan 2026

Kerry

Expensive for what it is, but incredible to have the location and facility where it is. Room needed vacuuming, food was generally very good. Hot tub or sauna is sorely missing.

Leisure Partner

6/10

Pleasant

20 Dec 2025

Limor

No hot water in the morning. Bathroom was not cleaned everyday

Leisure Family

10/10

Exceptional

20 Aug 2025

Virginia

It was off peak and hence the hotel was quiet. We
I loved the quiet and sense of freedom. The walking trails are still good to walk during winter.

Family

8/10

Excellent

14 Aug 2025

David

It is a great hotel option in teh park with a beautiful view and great excursions.

10/10

Exceptional

11 Jun 2025

Satinath

Excellent location and staff. Everyone went out of their way to make sure we had a great stay. Rooms are comfortable and our room had a great view.

Leisure

10/10

Exceptional

09 May 2025

Raj

A wonderful hotel in an amazing setting. The staff really make guests feel welcome! And the views are spectacular!

Leisure Self

10/10

Exceptional

20 Apr 2025

Monica

Beautiful view and comfortable stay

Lago Gray is a beautiful site for your stay at Torres del Paine. The hotel has access to some trails but not all.
The room was simple but well appointed, spacious and clean, and had a phenomenal view of the lake. It was a bit warm in the afternoon with no way of cooling it other than leaving the door open or closing the shade. I would also love a kettle in the room. Other than that, the restaurant and coffee bar were excellent, the service was great, and the location incredible. Check if you need a car or transport to other trails because that is not cheap.

Partner

10/10

Exceptional

03 Apr 2025

Gerardo

Lago Grey is one of a kind. The views of the lake and the mountains from the rooms are astonishing. The main lounge is very nice and the food is good. The rooms are somewhat small though the bathrooms are very good. Overall a pleasant stay, highly recommendable. The staff is amazing - really amazing!

Family

10/10

Exceptional

18 Mar 2025

Donald

Great breakfast and dinner. Great staff. Stunning views.

The driveway and parking lot could be improved, lots of potholes and no defined parking spaces.

Leisure Partner

8/10

Excellent

13 Dec 2024

JESSICA

The room is clean and service is good. No Mountain View or lake view of this room which was not my expectation or the room pictures showed in the Expedia when I book the room

Leisure Partner

6/10

Pleasant

07 Dec 2024

Marilee

Overcooked food no internet in rooms. Paying for view not amenities and hotel services

10/10

Exceptional

25 Sep 2024

Elizabeth

This was a truly excellent stay! The room was beautiful and had a fantastic view of the lake, mountains, and glacier! The common areas were comfortable and the view could not be beat. Can’t say enough about how great all the staff was. They were all friendly and welcoming. I appreciated them helping me plan out things to see that suited my interests. The boat ride to the glacier was a once in a lifetime kind of experience. I would absolutely recommend this hotel and hope to be able to return again.

Leisure Family

10/10

Exceptional

24 Sep 2024

ZIHAO

This hotel is in the national park. The view is unique. You should definitely stay here if you like nature. However, the room can be cold during winter time.

Leisure Partner

10/10

Exceptional

26 Jul 2024

maira

This hotel is conveniently located near Grey Lake and offers stunning mountain views. The staff is exceptionally polite and attentive, and the food is outstanding. The rooms are beautiful, with gorgeous vistas. I highly recommend this hotel, especially if you take their excursions. If you're planning to navigate to Glacier Grey, the hotel serves as the meeting point. We booked a half-day trek through the hotel, and our guide, Nicolas, was very attentive and always answered our questions. At the end of the trek, they provided delicious snacks.

Leisure Family

10/10

Exceptional

11 Jun 2024

Carrie

Amazing location on the lake with gorgeous picturesque views and fantastic service.

Partner

8/10

Excellent

29 May 2024

JING

Met expectations. Friendly staff. Good food!

Leisure Partner

8/10

Excellent

19 May 2024

Ramon

The rooms are nice, the food is very good, the place is awesome. You have to know however that booking a premium room doesn’t guarantee you a nice view of the lake and the mountains. Many of the most expensive rooms have trees right in front of them, making the view more or less interesting.

Leisure Partner

4/10

Poor

26 Apr 2024

CHONNAPINYA

The accommodation building is just like a temporary building in the forest. I don’t have a problem with that but this is not worth the money at all. Room was so small and noisy with people walking around.

Leisure Partner

8/10

Excellent

18 Apr 2024

Arthur

Great location to take the Lago Grey boat

Leisure Partner

10/10

Exceptional

12 Mar 2024

Patrick

Very unique location! Beautiful sunrise on the mountains. Great dinner and breakfast.

10/10

Exceptional

10 Sep 2023

Katharine

We loved our stay at Lago Grey! The excursions they offered were fun and well rounded! And the staff and food was nice!

Leisure Partner

4/10

Poor

05 Jan 2023

Julie

This hotel is highly overrated. Ratings are purely based on its location. The rooms are small and extremely basic. We had small bathroom with leaking toilet. Staff is totally overworked and exploited and thus tend to look and act that way. Can only buy water at the incredibly overpriced bar restaurant food and breakfast overpriced and mediocre at best.

Leisure Family

10/10

Exceptional

11 Sep 2022

Jun

Two nights stay

Very friendly and professional staff. Beautiful location. Special thanks to Ivan and Ircu! Very good breakfast. Restaurant is good especially given its remote location.

I would recommend to rent a car as the hotel is not served by public transportation frequently. May not be the best location to hike to the base of Torres de Paine, trail head is about one hr drive away.

Partner

8/10

Excellent

30 Dec 2021

sop

Beautiful view of the grey glacier! Rooms could use slight updating and deep clean. There were smashed bugs on our wall and in the bathroom. Overall beautiful property.

Leisure Partner

6/10

Pleasant

21 Jan 2020

TrpH

I tried to get help with transportation from Puerto Natales but they just sent their main link with no help. It is a gravel road on/off 2 hours to get there. A private taxi is over $100 USD 1 way and the public bus only runs once early in the morning or once at night. We learned most people rent a car. I learned through networking that there may be a shared shuttle but not sure how to find it and hotel will not help. Not all rooms have the amazing view, some just to another building or greenery. They are simple rooms but effective and warm, good pillows with TV. It is all the basics. There is no spa or sundry store, you must walk/drive down to a mini mart that is separate but not far. If you want Hotel Lago Grey souvenirs get them there because they are not in Puerto Natales. Great cappuccino machine in bar area and decent meals. Only place to eat so either bring your own food or plan on having all your meals there, which are pricey. You must ask a lot of questions regarding tours, timing, etc it is not efficient. However, the guides on the tours are great and helpful!

Leisure Partner

8/10

Excellent

13 Jul 2019

Brent

Not easy to get to but worth the views!!!

Amazing Views!!!

8/10

Excellent

11 Jul 2019

Grace

The hotel was in a good location, just a short drive down to the trailhead where you can hike down to the beach where you can view the Grey Glacier and any icebergs that have calved off the glacier, and also where you can hike up to Mirador Ferrier. If you are planning to continue your trip into the park, you can take a one way boat ride to the other side of Lago Grey.

I was generally satisfied with my stay, and the service was excellent from the reception as well as the restaurant/bar. However, in the room, the power sockets are placed behind the bed, so I had to shift the bed away from the wall in order to access power. Also, although you see beautiful pictures of the glaciers in the photos provided by the hotel, the view I got from my room was of a tree and other buildings. I think only the rooms on the higher floors in the newer block get the view, and in any event the glacier and the lake are quite far from the hotel so don't expect to get a close up view from your room.

8/10

Excellent

09 May 2019

Verified traveler

We loved the location as we could seen the mountains from our room and also the dining area.
The staff was not very polite and most did not speak english

Leisure Partner

10/10

Exceptional

04 May 2019

Verified traveler

Worth every penny for the view from the bar, restaurant, and the bedrooms. Incredible.

The room was large, clean, had a great view, good heating, and great bathroom including lots of hot water.

Food was good - both bar and restaurant - and the tours were excellent.

In terms of the offered tours, we hiked up to the base of the Torres with my friend and our guide Felipe, who was excellent. The glacier cruise is brilliant, and includes free pisco sour. On our final day we did a tour of the main waterfalls and sights around the Massif - again led by Felipe. I thought this would be mildly diverting - it was actually seriously good, great to see some of the less well-known parts of the park that are equally stunning. Also to get up close with the vast amount of wildlife that’s hanging around. At lunch (the packed lunches the hotel provides are substantial) Felipe also produced bottles of wine and beers. While the tours aren’t cheap, you don’t get a cheap experience - they make you feel it’s worthwhile.

Staying at this hotel was absolutely the right decision. Can’t wait to come back.

Leisure Friends

10/10

Exceptional

24 Apr 2019

Stotyx123

Amazing location. It’s the second time we’ve stayed here and this time it was for my birthday and they made that really special. We stayed in room 911 (excellent room number) and it had such a fantastic view. We were greeted by a view of an iceberg that had to be several stories high gleaming blue on the grey Lago with the glacier grey in the background. Amazing. Good food and yummy pisco sours! I only wish we hadn’t split up our hotels (two days in one place in TDP and two days in another) because I’d love to still be staying there and have that view. However, when in TDP you shouldn’t spend much time in your room because you’ve got to get out and explore!

Leisure Partner

8/10

Excellent

11 Apr 2019

Steven

Great but could be exceptional

Hotel Lago Grey is exceptionally located in Torres del Paine on the Grey Lake. I was informed that the hotel used to be considered a Hostel and that’s maybe somewhat noticeable in the facilities although I understand they are looking to add a Spa. The Hotel thrives on the Navigation to the Glacier which is a truly wonderful trip but suffers slightly with its excursion offering in the Park. Just be warned that as a solo traveller it might be complicated to do tours as they have a two person minimum, grant priority to all inclusive guests and only have a small team of guides which to me seems to be understaffed. The guides however who were amazing, they are extremely knowledge, friendly and helpful. Furthermore, the hotel staff (reception, Restaurant, Bar) and the navigation team are all fantastic and do everything they can to assist and accommodate you. They even go as far as to contact Head Office so they can make an exception. I had a Superior Lake view room which was very comfortable but it didn’t have an uninterrupted view of the lake, as the pictures show, but a large tree bang in the middle - that’s not to say the view was bad just not as expected for the price of the room. Overall I had a wonderful time at Lago Grey and with a few tweaks it could be exceptional.

10/10

Exceptional

02 Feb 2019

Liz

We stayed at 3 different hotels in Torres Del Paine and this was the best of them all. The room was comfortable with a breathtaking beautiful view of the lake, mountains and Glacier Grey in the distance. The restaurant and bar also had the same beautiful view but from many windows. We had dinner in the restaurant and the food was good and reasonably priced (in fact it was the best value food in the whole park when you compare price and quality). There was a welcome drink which could be redeemed at the bar anytime. The only improvements I could suggest would be to include a fridge in the room and a bathtub. I would highly recommend this hotel and would stay here again if I return to Torres Del Paine

10/10

Exceptional

07 Jan 2019

Verified traveler

The beautiful sight of Torres and the glacier the rooms are so confi the people so helpful

Leisure Partner

6/10

Pleasant

28 Dec 2018

Verified traveler

The staff is not in sync with the price that you pay

Leisure Partner

10/10

Exceptional

21 Dec 2018

Benjamin

Great stay.

Beautiful hotel in a pretty spectacular part of the world. We stayed in a lake view room and weren’t disappointed. Views were excellent. Bed was comfortable and shower was large. Wonderful staff who spoke English better than lots of places we have stayed.

A few things to note. It is a long way from the parks walks and view points though it has some of its own walks that are pretty good. Around 1.5 hours to the Mirador Base walk approx driving. The room has a radiator but no air con and we found it very hot some nights even after turning the radiator off. Walkways are made of slat timber so hard to roll suitcases on.

Would recommend and would absolutely stay again.

Partner

6/10

Pleasant

23 Nov 2018

Verified traveler

Get a roomwith a view, its the only reason

With great views of Lago and Glacier Grey inside Torress del Paine Park, this is a wonderful location. Due to isolation the hotel restsurant is the only choice. They had a large tour group there snd the night we ate there the staff was overwhelmed. We ended up going to bed without dinner. The next morning the remnants of the dinner bill had already been removed from the bill. Well done.
The beds have old coil mattresses and are on wheels. Not comfortable.
We arrived after a long day at 7 PM. Our room wasnt ready. Im not sure why.
At over $400 USD a night, I expected better.

Partner

10/10

Exceptional

14 Nov 2018

Verified traveler

good clean place with beautiful surrounding, stuff are great and fixed flat tire for us

Friends

8/10

Excellent

07 Nov 2018

Miranda

The hotel is located in front of the lake. You can see the huge glacier formation and the iceberg floating on the lake through the window. Nice bar and restaurant. The beef patty in the burger is at least an inch thick. Quick check in and a bell boy stand by to take you to your room. Surprisingly good TV reception. Bathroom needs some updates.

10/10

Exceptional

03 Nov 2018

Sandra

Lago Grey stay

Staying at Lago Grey...we couldn’t have asked for better hotel experience at Torres Del Paine. Staff was helpful, friendly and made us feel welcome. Also booking and going on the boat to see the Glacier right from this hotel versus having to drive from another point in park was a major plus!!!!

Partner

10/10

Exceptional

24 Oct 2018

Verified traveler

\"Welcome Home\" with a great view!

Long story short, the airlines lost our luggages for 3 days and we couldn't start our journey to hike the W trail. The entire staff (Alonso, June, Marcela and Francisco) may us feel like home while we spent 3 days (we had to extend our stay) waiting for our bags.

In addition to the amazing staff, the local surroundings and views are breathtaking. There are several activities available such as hiking trails to local market (Rio Pingo) or mirador and the navgation ferry ride to Grey Glacier.

If you don't end up staying here, please come visit the restaurant as the food is very tasty and we had one of the best seafood dishes in awhile.

Only downside is the Wifi will go in and out but if you are going to Torres Del Paine, you are here to get away from the connectivity of electronics.

Please do yourself a favor and stop by Hotel Lago Grey. You won't regret it!

Friends

8/10

Excellent

23 Sep 2018

Verified traveler

Fantastic location. Helpful staff. Limited dining options

8/10

Excellent

13 Sep 2018

Barry

Great staff make this property a wonderful stay. Especially Camila. The views from the restaurant and bar are glorious. The rooms are cabin blocks and feel slightly dated, so upgrade to the new rooms with views

Partner

10/10

Exceptional

22 May 2018

Jerry

Warm, personable and caring staff. Knowledgeable guides. The walk to the boat for the glacier tour is peaceful and beautiful. To those who have posted critical reviews on this, you went to Pategonia and didn't expect to walk and enjoy the surroundings? There were good dining choices, tastefully presented. I went to Hotel Lago Grey on a once in a lifetime journey to Pategonia. Now I want to go back. Everyone was so great I want to name names, but won't because I hate to omit anyone, I love the place.

8/10

Excellent

20 May 2018

Verified traveler

Nice service, few food selection, poor WiFi, insufficient pressure head of water supplied. The heating system is in need of improvement.

Family

10/10

Exceptional

10 May 2018

Verified traveler

Nice hotel in a wonderful place

Very nice hotel, amazing views, the staff are very helpful

6/10

Pleasant

07 Apr 2018

Verified traveler

Rooms do not have WIFI and even in the lobby the reception is poor. Rooms are ok, but they miss a table, This hotel makes sense though if you only want to go hiking, but not as a stop on the way to somewhere else. If you drive, this is a trap. There is no gas station around and you need to drive to Puerto Natales, about 60 km away,

8/10

Excellent

02 Feb 2018

Verified traveler

Stunningly beautiful location in Torres del Paine

Excellent amenities during our stay. Unfortunately the food was mediocre and disappointing for such a high end hotel.

10/10

Exceptional

10 Jan 2018

Florentin

Breathtaking views from the hotel restaurant.

Very expensive, but totally wort it. The views from the hotel restaurant are breathtaking.

Family

10/10

Exceptional

13 Dec 2017

Verified traveler

Amazing service with world class view. Best bar view in the world

10/10

Exceptional

30 Sep 2017

anneka

Overall excellent experience.

We spent 4 nights & enjoyed our stay very much!

The highlight was talking a tour with Carlos!! Although it was pricy it ended up more than worth it once we spent the day with him. Very knowledgeable - Excellent English (& he spoke to me in Spanish if I initiated which was great for me to practice) - clearly enjoys what he is doing! The driver Javier was also great.

The changing nightly dinner menu was always top class food - The bar had a small menu - could be expanded for more choose if you are spending a long time here it got repetitive. Breakfast was also great and included. Restaurant staff was wonderful - bar staff a little less attentive but all friendly.

Rooms were very modern & spacious - we upgraded to have a view which was worth it. Heated bathroom floors was a surprise bonus!

Wi-Fi was very slow & almost didn't work at all during peak hours especially in our room.

We didn't fully understand that we would have little access to the full park from here so just be aware when planning.

The cost of a transfer from the Park Administration to the hotel was our #1 complaint. We took the bus from Puerto Natales & maybe should have come a different route but that was what we thought was our only option - we heard later it might have been the long way - bringing us all the way through the park & leaving us at the stop closest to the hotel. It was only a 17 minute drive & there were 4 of us on the return yet it cost US $22 each person.

8/10

Excellent

10 Jul 2017

Anthony

Breathtaking Views

First, know that while the hotel is great, you're primarily paying for the utterly breathtaking view (from those rooms with a view). Staff is extremely helpful and friendly and the restaurant options were quite good. The rooms were also very nice (very quiet and very nice beds). The only complaint is that the wifi is virtually unusable in the entire place. You'll basically be off the grid the entire time you're there (which might not be so bad).

8/10

Excellent

19 Jan 2017

APRIL

Beautiful views and great hiking

We had a great time even though it was raining. We went on a hike from the hotel and the views were beautiful. The hotel staff was nice. We didn't take an excursion from there, but we asked questions to the person in charge and she was very helpful. Great service.
We ate at the bar instead of restaurant. The restaurant has only one menu, already set up dinner, 3 dishes I think. The bar food was good.

Partner

8/10

Excellent

03 Jan 2017

reinhard

The hotel was great except for the menu choices and the quality of the food. Definitely room for improvement.

Partner

10/10

Exceptional

28 Nov 2016

Lucia

A must for the visit to Lago Grey and Glacier

Will return

Family

8/10

Excellent

13 Jan 2016

Verified traveler

Good place to start the W-hike

Best choice, but still expensive.

Partner

10/10

Exceptional

04 Jan 2016

Verified traveler

all about the view

There are limited facilities in Torres Del Paine and Hotel Lago Grey commands a perfect view of the lake Grey and the surrounding mountains, including the Torres. Hotel is clean (remember that you are in a remote park in Patagonia) and the food was excellent (fixed price dinner menu). The hotel offers different excursions to discover the rest of TDP as well as the catamaran service to visit the Glacier Grey itself. (reservations highly recommended in the high season (Jan). We only stayed for 1 night as we moved around the park a bit but in retrospect this would have been a classy 'base of operations' for a TDP visit. We drove a rental car and had to deal with the (dirt) road conditions of the park and absence of gas etc ourselves. Could have avoided that by staying a little longer in Hotel Lago Grey. Wifi is non-existent in the rooms and 'OK' in the lobby area (but not good enough for facetime). Our room had NO view of the lake but the lobby/bar and hotel do have it. Highly recommended as a more 'reasonable' priced alternative to the Explora hotel.

10/10

Exceptional

28 Dec 2015

anna

Modern hotel in amazing location

The staff here made our stay amazing! From the bartender to the waitress to the front desk staff, they were all pleasant and very helpful. The view from the main lodge is extraordinary!

8/10

Excellent

05 Oct 2015

Shawn

Great room with a beautiful view

Staff was very friendly and offered so much advice on things to do.

We stayed in room # 914 - stunning view and very high quality room - rooms 909 - 915 will have the best views with 913, 914 and 915 having the very best. That being said, I would not stay at this hotel again if I wasn't guaranteed a room in the 909-915 room block as the other rooms have limited to no view at all. I would always pay & upgrade to get one of these rooms.

Reception - the reception space is lacking due to construction. When we arrived on September 24, 2015 the reception/ check in was in a small hotel room right when you enter the grounds. It's was a bit weird and cramped but the staff was very friendly.

Restaurant - due to the construction there was no bar which after reading other reviews was a cheaper dining option and often times the food was better than their dinner menu. We had to eat their lunch or dinner menu everyday which was sort of expensive and the food was just ok - after reading numerous reviews, our expectation was set pretty low for food at the restaurants in the park so this wasn't unexpected. Dinner and lunch were 4 courses and you could order a complete menu or you could remove any of the courses that you wished. Breakfast was a buffet of exactly what we expected: meats, cheeses, bread, jam, cereal - the regular things. You can also order eggs if you'd like and they don't always ask you if you want them but if you ask any of the staff, they'll be happy to make them.

10/10

Exceptional

06 Jun 2011

Verified traveler

Quite comfortable and great atmosphere

We really enjoyed our time at Lago Grey. We stayed in the off-season and had almost the entire place to ourselves (on 2 nights we were the only people there other than staff). The service was excellent and the food was really good. Breakfast was included and was quite plentiful. There are also no places open in the park to eat, so you pretty much have to eat at the hotel for meals. For dinner, they had a set dinner with two entree options or you could order specific courses....all the food was very good and there was a lot of it.

One thing to note is that meals are served at set times and dinner doesn't start until 8pm. Also, breakfast starts at 7am, but we had to tell them if we planned to take breakfast that early or we risked no one being there. I imagine that this is not a problem during the summer when more people are at the hotel.

The rooms were very comfortable and clean. However, there are no extra amenities in the room like TVs or coffee makers.

Service was outstanding, especially in the restaurant.

The location of the hotel is about a 20-25 minute drive from the main entry point to the park, and it has great views from the restaurant/lounge area overlooking the lake and the glacier/mountains. There are some nice hiking trails nearby as well.

I would definitely stay at this hotel again, even in the summer when there are other options available.

10/10

Exceptional

09 Mar 2026

Heike

Wir hatten ein Superior Zimmer mit Kingsize Bett gebucht. Die Superior Zimmer sind in einem separaten Gebaeude untergebracht und haben einen super Blick auf den Lago Grey und die Berge. Meine Empfehlung, um die tolle Lage des Hotels rundum geniessen zu koennen. Die Sauberkeit ist top, sehr gute Dusche.

Partner

10/10

Exceptional

03 Jan 2026

Guilherme

What to say? The hotel is unbelievable. Everything is awesome, but of course, the location and views are the top features.
Also, a special thanks to the staff who went 100% out of their way to help us with an issue we had with our rental car. They've done much more than I expected and that shows that the hotel is really worried about providing a top notch experience for the guests and not only rely on the location and view. I'd 100% go back. It's worth every cent.

Partner

2/10

Poor

22 Dec 2025

Pui Wu

We booked Grey III navigation from Refugio Grey back to Hotel Lago Grey. However, the ferry was cancelled without any notice. We need to purchase an expensive WiFi package in Refugio Grey in order to WhatsApp the hotel for the information. The sudden cancellation of the ferry without any early notice made so much trouble that we needed to rush back to Refugio Paine Grande for another ferry to Pudeto then caught the shuttle of hotel. From Refugio Grey to Paine Grande, it was a 11km hike! Such trouble made us eventually arrived the hotel at 9pm instead of originally ~3-4pm. We lost much time to enjoy in this expensive hotel. The front desk staff originally agreed to give us a 1hr late check out at 1200 on the next day. However, it seemed that staff themselves didn’t have good communication about this so another staff rang the phone of our room to ask us to check out before 1200. Anyway, this check out problem is soon resolved after explanation and we checked out at 1200.

Furthermore, the WiFi inside the room was terribly weak. Also, the shower couldn’t offer a hot enough water (but the temperature now is ~15 degree Celsius at night). Even hot water inside campsites of Patagonia W Trek were much better than the one in this hotel.

Also, this hotel costs high price per night. It’s unacceptable and unreasonable for so much trouble and inconvenience caused. This is the WORST hotel experience we have ever had.

We highly NOT recommend this hotel in term of value.

Leisure Partner

10/10

Exceptional

03 Dec 2025

CELSO

Chegamos no final da tarde para apenas uma diária. Entramos pela entrada principal do Parque, a qual fica distante do hotel, como fomos parando nos inúmeros belos locais ao longo do caminho, nossa chegada foi retardada. Nossa intenção era apenas pernoitar, pos no outro dia sairíamos cedo para o trekking à base das Torres e na volta já seguiríamos para El Calafate. O hotel é lindo, quartos muito confortáveis e silenciosos. A vista do restaurante para o glaciar é surreal. O restaurante é ótimo, atendimento excelente e comida idem.

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

MARCO

O hotel tem uma vista maravilhosa o restaurante mesmo em reforma estava bom

Partner

10/10

Exceptional

17 Jan 2025

CHANTAL

Ce petit coin de paradis est tout simplement merveilleux. Le personnel est souriant attentionné bienveillant, le cadre est splendide la chambre enchanteresse et la restauration de très bonne facture. Je recommande vivement et fortement cet établissement.

Leisure

6/10

Pleasant

14 Jan 2025

Verified traveler

Overall overpriced

Overall hotel is overpriced for what you get compared to other hotels in the park.

Service is okisch but food/breakfast a bit disaponting

Partner

4/10

Poor

05 Aug 2024

Marina

El lugar es justo en el parque nacional lo cual pareciera conveniente sin embargo me limitó a los servicios que ofrece el hotel, que en cuando a restaurante y bar es excelente pero el área de excursiones es deficiente. No quisieron venderme excursiones porque iba sola, no me dieron alternativas ni soluciones, al plantear mi problema no hubo empatía alguna y por el contrario me dijeron que me debía tomar el día para descansar.
El hotel es demasiado caro para lo que ofrece. Una gran decepción!

Leisure Self

10/10

Exceptional

13 Jul 2024

Hélio

Incrível

Friends_and_family Family

10/10

Exceptional

29 Apr 2024

Jose

Hotel Lago Grey tem uma localização sob ponto de vista de paisagem magnífica - vista para Lago Grey e Glacial Grey. Hotel onde a gente se sente bem, atendimento muito bom com pequenas ressalvas a equipe da recepção. Opções de alimentação no restaurante maravilhosas, alta qualidade e preço adequado. Café da manhã maravilhoso. Todos os produtos de alta qualidade, feitos no próprio hotel, inclusive os pães e doces. Super recomendo.

Leisure Partner

10/10

Exceptional

11 Feb 2024

Walter

Aussicht von Superior Room im 2.Stock

8/10

Excellent

03 Nov 2023

Jose Julio

Sus vistas son increibles, la atencion de todo su personal es muy buena y es un hotel muy bonito, las excursiones son buenas sus guias y choferes son muy agradables los recomiendo

Leisure Partner