Alpina Phuket Nalina Resort & Spa

8/10

Excellent

05 Feb 2020

Phil

Enjoyed our stay. We had a room with swim up access which was fun. Pool area generally was good, big enough for the numbers of people without being crowded & deep enough for a decent swim.
Breakfast buffet was great, wide variety of choices & good coffee.

Hotel is a bit tired in places & while not dirty by any means it wasn’t cleaned as well as others we stayed in on this trip.

This was a good base for our visit to Kata, the immediate area was quiet yet it was only a 10 min walk to all the beach side restaurants & bars.

Leisure Partner

10/10

Exceptional

26 Jan 2020

Verified traveler

If you want a hotel that is very clean, very friendly, has excellent staff, gives excellent service, a breakfast that suits all and a free hourly transfer to and from Kata beach (5 to 10 minutes level walk away), this is the hotel for you. It is also one of the hotels that organised trips pick you up from for free. (Our current hotel tours charge 2000tbh to pick you up.)
Truthfully, the rooms and reception are a little tired, but within a very short time we saw past that, because everything else was so good.
We've stayed in three hotels this trip, one was a 5*, the Alpina was the best of them all.

Leisure Partner

4/10

Poor

12 Jan 2020

Verified traveler

Great breakfast buffet. Place is clean but old and outdated.

Leisure Friends

6/10

Pleasant

29 Dec 2019

Verified traveler

Expected more given the cost

Stayed for 6 nights over xmas 2019. Were given a 'free upgrade' upon arrival but were left feeling very underwhelmed at the condition of the room. Whilst clean, it was extremley outdated, tired and did not reflect the photos from Hotels.com or the price we had paid. In fairness to the hotel, they were very quick to apologise and resolve this, providing us with a suite which felt more in line with our booking costs.

The restaurants at the hotel were uninspiring and despite the busy time of year were very quiet, as such didnt each in any of them. Breakfast was included with our stay and was satisfactory.

Pool area was great for families, however, there were a few points such as loose tiles or broken slats which had the potential to cause accidents and should be rectified for future guests.

After walking around the Kata bay, this hotel does appear to be one of the best on offer, particularly for families. The shuttle bus is both helpful and at hourly intervals throughout the day down to the beach front, however, this is a walkable distance for those wishing to.

All in all, happy with our stay but may opt to look for a different bay in Phuket if we are to return.

Friends_and_family Family

6/10

Pleasant

08 Dec 2019

Linda

Prob won't hurry back!

I think it could use an update and a better breakfast for the price.The bed was hard and the rooms are tired.

Business

8/10

Excellent

02 Dec 2019

Patty

the room was not properly cleaned each day condition of bathroom not acceptable. sometimes received clean cups other one clean one dirty, bathroom was not cleaned. beds not properly madeup. floor not always swept. sometime got two new bottles of water but not consistently. sometimes got pool towels new sometimes not. hotel did not appear to be upkept like black on walls umbrellas some broken around pool.

Friends_and_family Family

6/10

Pleasant

30 Nov 2019

Raniel

Good location, but outdated, bad wifi, and noises

The second hotel on our honeymoon trip was to the Alpina Phuket near Kata Beach. It was in a good location (10 min from Kata Beach), and easy to move around using tuk tuks and taxis.

However, the actual room was outdated, and looked dark due to the dark furniture, drapes, and dustiness. Also, the wifi was spotty throughout the room. However, the A/C was strong.

I would probably not stay again, since we were looking for a place to relax and rest from the day's activities. One great aspect: the breakfast food was really good! And the staff, both at the front desk, as well as at breakfast, were really nice, helpful, and always smiling.

Partner

8/10

Excellent

29 Oct 2019

Sabrina

Bed is a bit uncomfortable, connection to WiFi wasn’t good

Partner

10/10

Exceptional

29 Oct 2019

S

Very convenient location. Great ambience and amenities.

Leisure Family

8/10

Excellent

24 Oct 2019

JONATHON

Fantastic but a touch dated

If they update the rooms then it becomes a 5 star hotel.

Friends_and_family Family

10/10

Exceptional

13 Oct 2019

Paul

Great stay.

amazing pool entry room.

6/10

Pleasant

10 Oct 2019

samuel

Ok but would not return

Good location as close to nearby restaurants and night markets etc. the reception staff definitely need some lessons in customer service. They should ask the room service/cleaning staff to teach them as those guys were fantastic. Room was very nice but we booked pool access but had it at the other end of the hotel so the WiFi was awful. Had to sit in the lobby to get any signal. Overall, was ok. Probably wouldn’t book again. Also, the pool access was a bit of a let down as they obviously don’t clean that part as well. There was constantly debri on top of the water and looked a bit off putting.

Partner

8/10

Excellent

07 Oct 2019

Danielle

Nice Hotel but needs updating/TLC

My partner and I stayed at the resort for 6 nights. The staff were very friendly and the service was also very good with no issues. I would say the hotel is nice however, my partner and I both agreed it needs a little bit of TLC and updating. Our room had damp on the walls which you could smell as soon as you entered and the furniture was very warn. There was also a huge chunk of wall missing form the pillar next to our balcony (we stayed in one of the swim up rooms).

We went at the end of Sep/beginning of Oct which meant the hotel and surrounding area was very quiet, but this did mean we had plenty of room when swimming and relaxing.

Overall we were very happy with our stay but would probably try and different location next time.

Partner

10/10

Exceptional

30 Aug 2019

Verified traveler

The pool access and the friendly staff who cleaned our room.

Leisure Partner

6/10

Pleasant

01 Aug 2019

Verified traveler

Not a 4* hotel

Don’t expect a 4* property, it’s nice but not the standard I was expecting after travelling for 3 months in various countries.
The WiFi didn’t work at all during my stay.
The room is old and needs work doing to it, the bathroom looked filthy but it was just limescale
No breakfast, free breakfast in the 3* I booked afterwards

Self

8/10

Excellent

26 Jul 2019

Verified traveler

Could be a wonderful.hotel. just a bit tired on the outside and in the rooms . Quite a lot of mould in the bathroomand shower heads not at all clean . Staff were lovely and breakfast was good value.

Leisure Partner

8/10

Excellent

14 Jul 2019

Verified traveler

The hotel itself is great and the staffs are nice.. The environment is quite and relaxing. Great to have a nice vacation..

Leisure Partner

6/10

Pleasant

06 Jul 2019

Verified traveler

The room was spacious but the whole resorts needs updating.

Leisure Friends

10/10

Exceptional

19 Jun 2019

Verified traveler

This was such a beautiful resort to visit especially for the price! Between the pool, tiki bar, and restaurants on site we had such a great time.

Leisure Partner

4/10

Poor

21 May 2019

Verified traveler

Staff were great. Unfortunately the property is in desperate need of an update.

Friends_and_family Family

10/10

Exceptional

26 Apr 2019

Verified traveler

Nice hotel

Nice hotel within walking distance from Kata Beach. But it was super difficult, impossible, to get any recommendations/information from the staff regarding places to eat because they didn’t understand what I was asking.

Friends

8/10

Excellent

23 Apr 2019

Verified traveler

Impeccable Service

The service was amazing, including the recovery service. The hotel made a mistake and we had no rooms for the first night. They apologised and arranged for us to stay at their (newer but more inaccessible) sister hotel. Two reception staff accompanied us through the checkin process all the way to our new room to make sure that we are well settled in. They also offered us one free dinner at their restaurant, one free transfer, and two in-house meals at 20% off as an apology.

The only qualms I have is that the 4.5* rating does not match the conditions of facilities/rooms on the ground (e.g. parts of the wallpaper were coming out, weak airc onditioning, weak wifi in the rooms). The hotel would be better (we had a comparison with sister hotel on night one) if there have been an upgrade. Similar to others' reviews on the conditions of the hotel, I hope the investors/management would do some upgrading so that their 5* service staff could deserve the 5* hotel that they are an ambassador of.

Partner

10/10

Exceptional

21 Apr 2019

C.S

We love it there - lots of space in the villa and the pool is great

Leisure Family

8/10

Excellent

18 Apr 2019

Verified traveler

Rooms are pretty. Swim up room was fun! Very close to walk to what you need. Very nice!

Leisure Self

8/10

Excellent

15 Apr 2019

Verified traveler

The property, in general, was lovely. A bit more outdated than it seems in the pictures, but still lovely.

Leisure Family

10/10

Exceptional

15 Apr 2019

Jennifer

Great stay!

Beautiful hotel and Tian at the tours desk was so helpful!

8/10

Excellent

12 Apr 2019

Verified traveler

What a beautiful resort! The rooms was amazing. I love how the room was set up. The view from our room was absolutely gorgeous! I enjoyed being on the balcony. Their breakfast was amazing! They served so much food and they were all good food! I went to the spa on the resort and again... amazing. We were very close to the Kata Beach but far away from the city so transportation to the city was expensive but we were here to relax and enjoy the beach.

What i didnt like is the wifi... it barely worked for me. It kept going on and off. All the past hotel/hostel ive been i had no problem with the wifi but at this beautiful resort, the wifi wasnt the greatest.

I would come back to this resort and recommend this place to my friends/family but i would warned them about the wifi.

Leisure Friends

8/10

Excellent

05 Apr 2019

Jocelynev

Second time here. Booked the room with a jacuzzi that comes with a free mini bar refil each day but they tried to charge us for drinks even tho they were free. Also tried to charge us 40 baht for ice. Ridiculous.
It’s a great place and id go back but some of the staff can be rude and try squeeze every dollar out of you.

Leisure Family

10/10

Exceptional

19 Mar 2019

Melanie

Perfect for families! Fantastic food and such friendly and helpful staff. Highly recommend

Leisure Family_with_children

8/10

Excellent

02 Mar 2019

Verified traveler

The upgrade to bungalow with pool was amazing. Thankyou

Leisure Family

8/10

Excellent

27 Feb 2019

Brett

So great place with nice pool and room. Wifi was terrible though. Breakfast was ok and staff were friendly when approached. Overall a good stay

Leisure Partner

10/10

Exceptional

12 Jan 2019

Verified traveler

We enjoyed our stay here very much. The room was spacious and the balcony was large. The bathroom had a big walk in shower and double sinks, which was also nice. We enjoyed the pool and the breakfast, but didn’t love the restaurant food. The beach is an easy 10 minute walk, but there is also a shuttle that runs every hour. We got everything we were expecting with this hotel for the price we paid. We would stay here again.

Leisure Family

10/10

Exceptional

11 Jan 2019

Dawn-Eve

Stayed for 3 nights. Very nice resort. Clean rooms and friendly staff. We booked excursions through the resort and give a thumbs up to Bea.Pool closes at 7pm which is to early. Breakfast buffet I found disappointing for what you pay. Did like Happy Hour at the poolside. Discounted drinks and bartenders were very entertaining.

Leisure Partner

8/10

Excellent

10 Jan 2019

Verified traveler

Get away!

Great service and friendly people. Just be aware if you don’t speak Russian phucket will be a shockingly lonely place. And loud at night. But this hotel has high up rooms far from the loud bustle of the city so it was nice.

Partner

8/10

Excellent

09 Jan 2019

Verified traveler

The resort overall was nice, good pool and friendly staff. However their WiFi was unreliable and barely worked, the beds were extremely hard and uncomfortable. The housekeeping was very stingy on towels and often did not replace dirty towels.

10/10

Exceptional

13 Dec 2018

Veronica

Great hotel.

Very friendly staff, spacious rooms and loved the pool access room. Pool area is great. Free hotel shuttle to kata beach but you can walk too . I wouldn’t hesitate to recommend for someone looking for budget friendly hotel. No complaints.

Partner

8/10

Excellent

11 Dec 2018

Verified traveler

The rooms could do with some updates, but overall it is a nice place.

Leisure Friends

6/10

Pleasant

20 Nov 2018

Ashley

PROS:
-Awesome, large, clean pool
-Friendly, welcoming staff
-Shuttle to the beach
-Short walking distance to Kata Beach

CONS:
-Rooms need updating
-Bathroom was a bit dirty
-Airport shuttle was unsatisfactory

This place has a nice location and the staff is great! Resort is within a 15 minute walk of Kata beach. My biggest issue, however, was with the airport shuttle that we pre-booked through the hotel (for a total of 2000 baht). On the drive from the airport to the hotel, the driver stopped THREE different times. One stop was to run a personal errand, one was to get gas, and one of the stops was at a tourism office where we were being pressured into buying tours/outings. The airport shuttle made me unhappy with my experience before even getting to the hotel. If i pay a lot of money for a shuttle, I expect them to just drive straight to the hotel.

Leisure Partner

10/10

Exceptional

19 Nov 2018

Tony

Great was upgraded for free to a pool villa which was fantastic

10/10

Exceptional

20 Oct 2018

Gustavo

Nice hotel, clean and comfortable

In general, this is a really nice hotel. A bit far from points of interest that would not be an issue but since taxis are expensive...
We asked for a double bed and what we got was 2 single beds next to each other. Try to explain that to the staff that has the same understanding of English as I have for the Thai language.

10/10

Exceptional

13 Oct 2018

Martin

Great but could do with some renovations

Great hotel with amazing pool and staff. The hotel is very quiet and is an oasis for all the buzz as soon as you step out on the street.
We stayed 6 years ago and it was a little disappointing to see that some of the general maintenance and upkeep has been lacking.

10/10

Exceptional

26 Sep 2018

Paul

Relaxing stay.

Lovely hotel with amazing pool area. Staff are friendly and helpful. Shame the local area is a bit run down.

Partner

8/10

Excellent

25 Aug 2018

Verified traveler

Nice laid back hotel with a great hill view

We stayed at Alpina for over a week and nothing was much of a trouble. Cleaning standards were excellent and we were never disturbed by housekeeping team. Shower was massive based on my personal experience and the rooms overall are bigger than the ones offered by other hotels. Staff in the restaurant for breakfast, lunch and dinner are very friendly. If you are looking for high standard place it is not there, however if you are happy to compromise on little details then you would definitely enjoy it!

6/10

Pleasant

20 Aug 2018

Francesco

the pool , the Bar and surrounding areas are very comfortable and
the staff are extremely friendly and efficient.

10/10

Exceptional

10 Aug 2018

paula

Lovely hotel, great pool, great staff.

Although it was the quiet season the hotel was excellent, room service was easy and the staff couldn't be more friendly.

6/10

Pleasant

06 Aug 2018

Gerard

Alpina Phuket - More Ups than Downs

The hotel is designed and maintained to a high standard. The rooms are spacious and comfortable. The pool area is very relaxinging. Some staff were very helpful and others not helpful at all. The standard of English was not good and this may explain the lack of helpfulness at times.
The surrounding area is not well developed. It has narrow footpaths with manhole covers missing and the smell of sewage is never far away. The shortest route to a very picturesque beach is along a canal which is an open stinking cess pit - go the long way or take a taxi.
There are a few really nice places to eat nearby which are reasonably priced.

Family

10/10

Exceptional

05 Aug 2018

Anne

Had a fabulous family holiday.

Great swimming pool, large room and clean. Lovely breakfast and cocktails. Pity the spa wasn't open though.

10/10

Exceptional

19 Jul 2018

Verified traveler

Close to beach with free shuttle bus

10/10

Exceptional

25 Jun 2018

David

Wonderful

Partner

10/10

Exceptional

14 Jun 2018

Verified traveler

We had a pool access room 10/10 reccomend. Staff were all wonderful especially at the pool bar. Would stay here again and would reccomend to others.

8/10

Excellent

07 May 2018

Marius

Great Family Hotel.

Great family hotel.

10/10

Exceptional

03 May 2018

Al

Though a little dated, the Hotel was pleasant and

We got upgraded to a Villa with Pool instead of the Pool Access Room. Awesome Privacy and peace.

6/10

Pleasant

22 Apr 2018

J

Only disappoint was the spa was closed for renovation and was not told that before booked

8/10

Excellent

21 Apr 2018

Verified traveler

The room is clean. He have a beautiful pool. It’s a good hotel for the price.

10/10

Exceptional

19 Apr 2018

Verified traveler

Wonderful Stay

Beautiful hotel grounds, very well kept. We had an amazing stay.

6/10

Pleasant

17 Apr 2018

Verified traveler

Good location and was given an upgrade with our own pool entrance on our balcony. However, the room was outdated and needed some maintenance and up keep. The floors made noises. We had some light bulbs out. There were many stains throughout the room. Don’t book a taxi from the hotel to the airport, go down the street and book one from the tour companies. The hotel quoted 1200 baht and when asked if there were shuttle service they said no, however the tour company had shuttle options from 250 - 300 baht per person (keep in mind they suggest 2.5 hours journey) or private taxi for 800 baht.

8/10

Excellent

15 Apr 2018

Monika

Comfortable hotel, short walk to main beach

Convenient location with great facilities. We were upgraded to one of the villa's and the private pool was amazing.

10/10

Exceptional

13 Apr 2018

Karen

Fantastic and relaxing

A great place to stay

Family

8/10

Excellent

11 Apr 2018

Will

Comfy resort near Kata Beach featuring a pretty great pool. Do yourself a favor and pay for the pool access room...well worth the extra money. Breakfast buffet could be better, but it’s not the worst I’ve had. They would be wise to consider more vegetarian options, however. Don’t expect to have reliable WiFi at any time and anywhere (room, lobby, etc) as their’s is dodgy at best, but everything else was quite enjoyable. I’d come back.

10/10

Exceptional

11 Apr 2018

George

Very good resort

Very good resort close to beach, booked a standard classic room which is quite large compared to other resorts in kata,large family friendly pool and breakfast was good with a variety of food to choose from overall a good resort with friendly staff and free shuttle to Phuket and the beach.

10/10

Exceptional

07 Apr 2018

Dave

Ggood hotel shame about the towels

We got upgraded to a suite which was huge
Shame they could not replace towels when they cleaned the room every day we were towels missing
Swimming pool is huge and well kept

Partner

8/10

Excellent

07 Apr 2018

Verified traveler

Nice place

Beautiful place. Recommend the pool room with the ladder off the balcony. restaurant had a lot of sold out items

Family

8/10

Excellent

01 Apr 2018

Ryan

Great hotel choice

Booked a pool access room but got upgraded to a Suites. Room is well maintained, breakfast is great, room service is fast and attentive, pool is big n clean. The shuttle to the beach is fantastic since the hotel is not a seafront. Downside is, I was turnaway at the hotel spa as they don't accept walk-ins. Other than that it's wonderful to stay at Alpina Nalina Resort & Spa

10/10

Exceptional

16 Mar 2018

Bill

The Hotel was great. I can't say as much about the location. Phuket has a few decent beaches but they are seriously over crowded. The island is overcrowded and very dirty. You smell sewer waling down the street. You have to walk down the street, there is no sidewalk. When you walk down the street be careful not to get run over by one of the millions of scooters flying past you in both directions. Stay on the mainland, get a cab to Phuket. There are no traffic laws, you will see 2yr old kids on the handlebars of a scooter with five people on it.

10/10

Exceptional

28 Feb 2018

Ryan

Amazing accommodations. Great rooms. Awesome staff. Definitely will stay here again!

10/10

Exceptional

21 Jan 2018

Tammy

Clean and good location

Easy to find, close to restaurants, free shuttle to beach. Big and spacious rooms, with nice pool. Many room options - standard, pool access, private pool villa.

6/10

Pleasant

12 Jan 2018

Maryanne

Nice hotel one block from beach

Large hotel in Kata. Great pool access room, clean, will come back again

10/10

Exceptional

09 Jan 2018

ruthi

Good location, quiet and relaxing

Pool access room was excellent. Enjoyed the free breakfast. After looking around at other hotels, we were glad we picked this one.

10/10

Exceptional

07 Jan 2018

Alice

Great service & friendly staffs

I stayed at the hotel for 3 nights with my friends for new year vacation. Hotel staffs are really friendly. They provided free new year eve dinner at the hotel which included amazing seafood bbq & performances. It was a perfect new year count down for me & my friends. The spa at the hotel is so good but I would recommend to book the appointment online in advanced.

8/10

Excellent

07 Jan 2018

j

Nice hotel

Nice hotel. A bit far to walk to beaches but the hotel shuttle helps. Great pool for families! Hotel is a bit old and breakfast wasn't very good. Above average over all.

2/10

Poor

03 Jan 2018

Michael

Awful Stay in a Dirty, Old Hotel with a Rude Staff

Awful stay, dirty hotel, very very old. It's also a ten minute car ride to the beach. The hotel looks like they haven't put a dollar into this hotel in 30 years. We had mosquitoes in our room, dust everywhere, and the mirror in the bathroom was beyond filthy. We complained to the front desk manager several times, but they offered no help.

Please avoid this hotel!!!

Partner

6/10

Pleasant

29 Dec 2017

Amir

Mosquitoes headquarter

Generally clean. Staff was attentive but the general condition of the hotel was not up to par. We had five broken bulbs in our room alone and our friends had a few broken bulbs in theirs. And don’t get me started on the mosquitoes in this hotel. We had asked the staff to fumigate our rooms multiple times but we still got bite late at night. I woke up with 12 mosquito bites all over my body. Overall 3/5. Be mindful the area is on a quiet street and a little far from the beach.

8/10

Excellent

28 Dec 2017

Diarmuid

Nice hotel, not too busy.

We had an enjoyable stay, the only bad thing was the bed was a little hard, room had good air con and a good size shower. The pool entrance from our own balcony was great!

Staff were very helpful and friendly.

Partner

10/10

Exceptional

21 Dec 2017

Al

Awesome location!

This hotel is one of the best bang for your buck! Everything you need is within walking distance! Minutes! The hotel has a nice big pool, restaurants, and a SPA. Rooms aren’t too shabby, and got Western toilets and Rainfall showers - but who really spends their time in the room? Wifi is okay - brick walls weaken signal, but majority of Phuket have wifi. LTE is also available in area with your stateside phone carrier. Kata Market is 2 blocks (10min walk) north, the beach is a little further but a great location and not too crowded. $10 massages everywhere two buildings down; a doctor is on the street; good dude. Pharmacy, 7-11 and family mart on the street. Lots of restarants and tattoo parlors. You can book tourist stuff in the hotel. Most drivers know the hotel if you’re stuck somewhere; just say ALPINA - KATA BEACH ; they know! Miss it - stayed 9-10 days and it was a blast! Must book Phi Phi Island hopping and cross fingers you get Bobby as a guide! You can boon any of the fun stuff like Elephant trekking and Tiger Kingdom - they pick and drop you off at the hotel.

8/10

Excellent

14 Dec 2017

Shane

Totally worth it.

Great location and Great staff! Especially Jack at the pool bar! Rooms were good - above average. Will stay again.

Family

10/10

Exceptional

06 Nov 2017

Adam

Wonderful stay

Was a wonderful holiday in Phuket, and the hotel was the start of it. Beautiful staff that are really friendly and helpful.
The hotel is situated in a very good area, close to Kata beach and not far from Karon beach. Short taxi/tuk tuk to Patong or Phuket City. There are buses that run throughout these areas that are easy to navigate also.

4/10

Poor

13 Oct 2017

bill

Not a 4.5 star hotel !!

stayed in private Villa which overall was nice size, great to have own pool but villa it’s self not clean to 4.5 star more like 2, and facilities very run down and old. Absolutely no atmosphere, not even around main pool. Bar stuff don’t even talk or make feel welcome. We spent most time just relaxing in own company in Villa. Staff at hotel do not speak English very difficult to communicate. The breakfast I don’t recommend to get included in your package as most time I ate toast as no variety not even bacon. Over all this hotel should be rated 2 star not even close to 4.5. We have stayed in Patong so many times and even the 3 star hotels we have stayed in the past should be 5 plus compared to here.

10/10

Exceptional

12 Oct 2017

Glenn

Great resort, and good location.

We spent over a week at Alpina and found it to be perfect for us as a couple. We went exploring most days- but had days when we spent the entire day at the pool or in the room. We had a pool access room - which makes days like these much easier, I'd recommend the pool access room for sure. For us the pool area was definitely the best thing about Alpina. We tried room service and was also impressed with the quality. The breakfast buffet was excellent , upon reflection and getting on the scales... maybe to good. Some down sides- the rooms are getting a little tired and the air condition in them , whilst working well, is too loud to leave on over night to sleep with. These would not stop me from staying here again however.

8/10

Excellent

09 Oct 2017

Kasim

A little tired around the edges but amazing value

PROS:

* Value. We paid 32 USD/night during the low season (before taxes, not including breakfast).
* The pool is amazing and flows right up to most of the rooms on the first floor. One of the best hotel pools I've ever seen.
* Close enough to the beach to walk, but far enough away to avoid the noise and crowds.
* Parking. We were able to park our car out front with no problems.
* Service. Everyone met us with a smile.

CONS:

* The fitness center seems put together almost as an after thought.
* Cleanliness. We found cigarette butts on the balcony when we checked in. The hot water kettle also smelled filthy and was unusable.
* Not much of a desk in the classic room, so don't expect to use it as an office.
* Sprawling. Some of the rooms are a long walk to the main lobby, but they are preferable in a way as they have better balcony views.

Partner

8/10

Excellent

01 Oct 2017

Victoria

Swim up room with a view

The staff were incredible and if they served you at the restaurant in the evening, would come and ask how you were at breakfast. The grounds were beautiful and the pools were lovely! We had a room with a swim up pool and it was just amazing, you had a view of big buddha from the pool area. Prices for food and drink were very reasonable, however taxi prices were quite high! We had a few problems, our AC didn't work and would gradually get colder the longer it was on, leaving us freezing overnight and our taxi to the airport (arranged via the hotel) was 15 minutes late. However overall we would stay here again due to the lovely huge, clean room, pools, staff attitude and location! It was a perfect stay with only minor problems. We were so sad to leave this amazing hotel.

10/10

Exceptional

28 Sep 2017

Verified traveler

great pool

this hotel is in a good location and has a great pool .The rooms are clean and the staff are great. Always wiĺling to help .I would go back

8/10

Excellent

17 Sep 2017

Verified traveler

This hotel caters for there own,breakfast a big disappointment ,not for western taste,all curry and rice.

10/10

Exceptional

16 Sep 2017

Verified traveler

Great Staff

The staff were fantastic and Kathy the Front Office Manager went out of her way to assist us.
Olga and Neil

Partner

4/10

Poor

16 Sep 2017

william/katrina

Uncomfortable beds.

The room was very noisy. As the winds started blowing so was the whistling noise in our room. The bed was very uncomfortable and I don't think they ever changed the pillow cases. They were very smelly alone with the bedding. The mattress was as hard as the floor. We only stayed 1 nite. The buffett was very expensive.

10/10

Exceptional

08 Sep 2017

Karen

Lovely hotel, ideal for families

We spent 12 days here in September meeting up with our daughter and 2yr old grandson. I cannot fault the hotel it was ideal for us. We booked the swim up rooms, these are perfect, no trailing our stuff to the sun loungers, just swim from our pool and back. We had adjoining rooms giving us more convenience to spend time with our grandson. Staff were lovely, always helpful, even managed to change one of our trips when the little one was ill. Hotel bus runs hourly too and from beach (lovely beach) , walking distance to shops, restaurants etc. Hotel offers safe deposit box and water in room free, also towels for the beach, hairdryer and umbrellas, beds firm but extremely comfortable, air con in room was lovely as I struggled with the heat, lovely shower, cleaning done daily. we had a lovely time, would definitely recommend.

Family

8/10

Excellent

23 Aug 2017

Debbi

Relaxing and calming

Fantastic staff, rooms very spacious and clean . I got really sick and had to extend my stay ... the staff were very helpful and compassionate .

10/10

Exceptional

23 Jul 2017

Marc

Great resort!

Very nice resort. Super clean, helpful and polite staff. Great breakfast.

Partner

8/10

Excellent

17 Jul 2017

Vijay

Great room

Great pool access rooms. Very large room in building 2 close to pool bar ................

10/10

Exceptional

25 Jun 2017

Verified traveler

This hotel was excellent,,great staff,,very clean,

Excellent stay here,,the hotel staff were brilliant,,the location was a lot better than I expected after reading other reviews,,,there ar no negatives I can say about this hotel,I would defenetly stay here again,,,the pizzas were realy good,,,,,

10/10

Exceptional

28 Apr 2017

Verified traveler

nice pool and good room service.

pool was great and staff were very helpful. Would stay there again.

8/10

Excellent

27 Apr 2017

Megan

Mom&daughters

Services:
The staff were quite friendly. They've provided what we've asked for as the toilettries were incomplete at the start.
Room:
If you want the best room, go for the pool access. Pay more but it's worth it. We love to swim so I'd say it made our holidays great!
Food:
Breakfast was a good range of western and local food. Since we have to leave earlier on our check-out day, they prepared take away breakfast for us.
Location:
The area is quite a walk from the beach, about 20minutes.

Family

10/10

Exceptional

27 Apr 2017

Mair

Excellent location.Near bars and restaurant

Partner

8/10

Excellent

22 Apr 2017

Reese

wonderful pool

Great stay. My only complaint was the army of mosquitos that somehow invaded my room at nightfall.

10/10

Exceptional

21 Apr 2017

Reza

Great hotel

We absolutely loved our stay at Alpina.
The staff was lovely, beautiful hotel, nice breakfast and gorgeous pool.
The only negative for us was the street the hotel is located on - full of dodgy little bars and seedy massage places.

Family

10/10

Exceptional

16 Apr 2017

UYCM

great for families and couples

our stay was great!!
we ordered pool acces room that was clean, huge size bed and very convenient.
The area is good for those who seek for chillout and get away of phuket rush

4/10

Poor

14 Apr 2017

Verified traveler

Internet connection is weak, staff unfriendly.

The location of the hotel was difficult to find. Two taxi drivers could not locate the place. It is about an hour from the airport. Reception desk people is not friendly and you don't get the hospitality you expect from Thailand. Additionally, the hotel surrounding and the pool area is not well maintain. Would not recommend it as a location to spend long time at the hotel. Internet connection is weak.

Partner

10/10

Exceptional

10 Apr 2017

Verified traveler

Fantastic stay

We were fortunate to have a room upgrade to the pool villa. It was stunning. Super comfortable, tons of space, very clean, kitchen, beautiful private pool. Highly recommend. 5 minute walk or so to the main stretch of restaurants/bars/spas, though there was plenty right by the hotel. On-site spa does not cater to hotel guests directly, which I thought was odd, but plenty of good spas close by. We did not really spend time at the hotel pool so cannot vouch for that.

Amazing staff, very friendly.

Great area of Phuket, lots of good food, beautiful beach is about 15-20 minutes walk away or the hotel has a free hourly shuttle bus.

10/10

Exceptional

07 Apr 2017

Angela

Wonderful and beautiful hotel

Almost everything was great. Breakfast had a huge variety of American & Thai. We had the pool access room on ground floor (should definitely splurge if you can afford it), requested to be away from main pool since we had a baby and although it was farther to walk to it felt so peaceful. Only negative was the horrible wifi connection and our neighbor played loud music throughout the night on their balcony. Location was central to everything and walkable to lots of eatery. There is a great laundry place right across the street with a 7pm return time so if you have a late flight drop off in the am and packed clean clothes in your luggage. Would definitely stay here again.

Family

10/10

Exceptional

26 Mar 2017

Verified traveler

Quiet stays.

Booked pool access for 5 nights
Good value, quiet , breakfast good
I would stay again

10/10

Exceptional

19 Mar 2017

Stephen

Affordable Luxury

Luxurious hotel with great pools, beautiful courtyard. Very good buffet breakfast. It's a bit of a walk to the beach, but they provide a free shuttle (that we never bothered to use). Would definitely go back.

Partner