Name: Tuana Hotels Casa Del Sol
Address: Thanon Kata, 43, Tambon Karon, 83100, TH

4/10

Poor

30 Jan 2026

Cihan

D

4/10

Poor

30 Jan 2026

Cihan

I stayed here three nights and then went Krabi for two nights and came back again to the same hotel as I had to leave my luggage there.
They have a problem with the electricity or the system all over the hotel that lights almost go and come back from time to time…
The first night as as soon as I put the AC on all the electricity gone. They came 4 times and put the fuse on and insisted they fixed it , letting me sleep in an oven alll night long.
They refused to give me another room saying they were full although they could upgrade, they didn’t.
Another day they didn’t clean my room and had to ask them for, then they did it very late leaving only one towel although they were leaving two and no water..
One day I asked not to be disturbed but then asked for water as they give 2 bottles each day.. I called repeatedly and asked for water and the water came exactly 2.5 hours later .
The last day they called me 11.30 to check out at 12.00 as my booking confirmation was 12.30.. I was getting ready to leave anyway but I said my check out time is 12.30 ..on the phone they said no, you need to get out at 12.00..
They asked both times 3000 baht deposit.Second time I came I had only 1000 baht on me , I said check me in as I came tired, then I go and change money and come to give you, they said no, you need to give now..
Although they had all my information they asked the passport photocopy again..
Except one lady the staff was not kind..
They see tourists only as money. Fake smiles..

Self

10/10

Exceptional

27 Dec 2025

johnathon

Booked the family poolside suite. Was amazing. Three beds (one very large and two small). The beds were so soft and comfy, but they could give a few more pillows (small minor thing) for us that love pillows. The pool was always amazingly clean. The hallways were constantly being tended to by staff. Everyone was very nice and polite.
If you want the room changed/cleaned you need to ask. We were not aware of that but they cleaned it last minute for us anyways (probably off the clock. Such nice people). Walk to the beach was about 3 mins. Food and massage within 1 meter of the hotel. Amazing location. Beautiful property. Will definitely stay again.

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Bee Hong

Cleanliness acceptable. Great location. Amenities modern and adequate. Only issue is they are stingy with toilet paper. They have 2 thin rolls for family of 4. Despite me asking for more, they did not seem to understand. The level of English in the staff is very limited.

Leisure Family

10/10

Exceptional

14 Oct 2025

Tracy

We had a great time here. The staff were very friendly and helpful. Clean and comfortable. Great location.

Leisure Family

10/10

Exceptional

25 Aug 2025

Michael

Nice place to stay close to central kata . Good room and bed liked the choice of pools but didn't like music starting around the pool at 10 am. ok for mid afternoon but otherwise had a good stay. The breakfast was fair only.

Leisure Family

8/10

Excellent

30 Jul 2025

brett

Most staff very friendly and helpful but some ataff need an explanation of word hospitality

6/10

Pleasant

18 Dec 2024

Debra m

Great stay

Had a good stay had pool access room which was good across from massage place. Nice and quiet. But the pool bar was not very loud very loud music we were the only ones there we love to talk to people at pool bars. And no pool towels at property was a little issue . Great location and the little Laneway was great for meals and drinks

Partner

2/10

Poor

05 Oct 2024

Paul

Avoid at all costs.

Disappointing, unsafe, disasterous stay with zero help from hotels.com

We booked a 5 night stay and checked out less than 24 hours into it.

We booked another hotel in Kata which best suited our family.

Powertools left unattended next to the pool. Bits of wire, rubble and rubbish left everywhere including at the top of the slide.

Dirty stagnant water everywhere.

If you're looking for a family hotel, this isn't it.

Friends_and_family Family

6/10

Pleasant

25 May 2024

Greta

We booked a three bed room and they gave us a two bed room that took a while to sort out. They did eventually give us a three bed room

Leisure Friends

4/10

Poor

05 Apr 2024

Adriana

It is rated as 4 stars but very simple hotel and bed sheets had old stains, bathroom was dusty
The hotel is okay but I was expecting more for the price
Also they ask for 3000 vat deposit which I wasn’t expecting

Leisure Self

10/10

Exceptional

25 Mar 2024

Tatjana

We liked this hotel, basic rooms but clean. Location is excellent, close to the shopping, restaurants and beaches.

Leisure Family

8/10

Excellent

19 Jan 2024

Jose

Good location, beautiful hotel but dated ,

Leisure Friends

10/10

Exceptional

02 Jan 2024

Shelly

Great location and great family resort

10/10

Exceptional

25 Mar 2026

Robert

Good WiFi, polite staff, swim in/swim out was a pleasant surprise

Self

10/10

Exceptional

25 Jan 2026

Benjamin Viborg

Alt spillede bare.

Self

2/10

Poor

03 Jan 2026

Hanna

Där var en full rysk man som attackerade min sambo och stod och stirrade och visslade efter mig. Fruktansvärt obehagligt. Otrevlig personal som lät mannen stanna kvar på hotellet och gjorde ingenting för att hjälpa oss. Vägrade ge oss återbetalning för resterande nätter så vi kunde flytta trots att vi kände oss obekväma och rädda för mannen. Rummen var jättefina som tur var eftersom vi spenderade mesta tiden där pga händelsen. Kommer absolut inte besöka detta hotell igen.

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

Aurore

Sejour fabuleux personnel tres sympa
Possibilite de massage sur place
Belle piscine
Petit dejeuner avec beaucouo de choix
A proximite de la plage de Kata et des transports

Friends_and_family Family

6/10

Pleasant

05 Jan 2025

Pia Annette

Fint ophold dec/ januar 2024/25

Fint ophold 😎dog en langsom betjening ved poolen .
Da vi flyttede sengen , var der meget beskidt under dobbeltsengen, så der var ikke gjort rent et stykke tid .
Men var dejligt med frisk vand hver dag og køleskab .

Friends_and_family Family

6/10

Pleasant

21 Jun 2024

Verified traveler

カタビーチ近くのホテル

レストランのビュッフェは子供料金150バーツでお得。シーフードグリルが臭みなく美味しかった。

しかし、1受付と清掃員の対応が悪く不快な思いをした。
チェックイン時にデポジットを要求されたとき、現金がなく、クレジットカードやパスポートをデポジットとして差し出したが受付に拒否され、雨の中、街のATMで現金を引き出してくるように要求された。あとでマネージャーに確認したら、ホテルとしてはパスポートでもokということだったが、ある愛想の悪い受付の独断で、ホテルにやっと到着し疲れているのに、雨の中ATMまで現金を引き出しに行かされるところだった。

また、部屋が汚れていたので清掃員を呼んだが、3回電話で呼んでも来なかった。最後には部屋の外に出て、うろついている清掃員を捕まえて掃除させた。

Friends_and_family Family