Name: OZO Phuket
Address: Kata Beach, 99 5, Phuket, 83100, TH

10/10

Exceptional

19 Jul 2026

Shirley

Perfect hotel in best location

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Sanaz

Great experience fantastic staff clean tidy professional

10/10

Exceptional

30 Jun 2026

Jose Ian

I loved it! The breakfast with such a wide variety, the amenities such as the pool, the close proximity to the beach and food market/restaurants, and friendly, accommodating staff made our stay as enjoyable as possible.

Family_with_children

10/10

Exceptional

30 Jun 2026

Brett

Staff was very nice and helpful

Family_with_children

10/10

Exceptional

19 Jun 2026

Donique

The room was clean and the bed was so cozy. Soon as I got in the bed, I fell asleep. Super cozy, love it. The hotel had an awesome pool to include kids pool. The food and drinks were great at the hotel. Also the beach walking distance. There are also night markets with a variety of food options as well. It’s 5 stars for me!!! The staff is awesome!

Family_with_children

10/10

Exceptional

03 Jun 2026

Alan

Great staff, great location, great pool, stayed 10 days and still felt like we left too soon.

Family_with_children

6/10

Pleasant

25 May 2026

Jake

Served a purpose for our week stay with young children. The pools were the best part and plenty of sunloungers. The immediate area wasn’t the most relaxing, opposite a night food market blasting music felt like you were in Benidorm on a lads weekend. Some of the other guests we found could be quite rude I think the hotel is on the lower end of luxury but the pool was good, would I recommend it probably not, would I go again probably not.

10/10

Exceptional

13 May 2026

Oscar

I highly recommended. Breakfast varieties was great, the staff support was on point, clean over all and the amenities were enough to keep you busy while you plan for the day

Partner

8/10

Excellent

28 Apr 2026

Veronica

Loved the location! Very close to the beach and night food markets in Kata Beach, staff were always amazing, friendly, professional and helpful. Room was good and clean. The food was delicious and my boys loved the buffet set up for children.

The only annoying thing at times was when there was weird smelling water on the channel under the bridge near the pool. Otherwise it was fantastic! Thank you

Family_with_children

8/10

Excellent

20 Apr 2026

Christos

Room were clean,staff very friendly, breakfast was great plenty of different dishes, short walk to beach, shops were just outside
Would recommend to everyone
Enjoyed our stay

Partner

10/10

Exceptional

14 Apr 2026

Diane

Great hotel in Kata. We stayed as a large family group in April 2026. Check in was smooth and the reception staff were consistently helpful and friendly. We opted for the 1 bedroom suite and it was worth it- spacious and bright.
Breakfast was great- lots of choice and the kids loved the low level kids section so they could choose their own food. Love that there is a couple of coffee machines so never a long wait for breakfast cappuccino!

Pool area was clean, always beds available and slides are great fun. The sun shade over the kids pool was super for the hottest hours.
Games room offers nice relief from sun too, we used it a lot to cool down and play some pool or our own board games.

Super location for access to beach for sunset or the night market for a quick bite.

Special thanks to staff Noi and Prai for being especially friendly and helpful during our stay- wish we'd noted down more names as lots of the staff we're kind to the kids and helpful during the stay.

The only improvement could be a hotel bar for the evenings, so our adult family could gather while the kids played in the games room- the reception area is bright and clean but not great for sitting round chatting as a group.

Would definitely recommend for family holiday.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Patrick David

Such a great location, close to everything you need. My daughter and I really enhoyed our stay. The OZO was a nice place to come back and rest after a busy day. Also, it was nice to just chill and relax on the property as well. All the staff were great and were very warm and authentic. When in Phuket, this will be my place to stay.

Family

10/10

Exceptional

21 Mar 2026

Kirce

Property was great. Proximity to the beach and street market was great. Most of all the staff is extremely friendly. I would stay there again 100%

Self

10/10

Exceptional

31 Jan 2026

Amin

Great hotel with an excellent location. The room was clean, and the swimming pool was amazing for both kids and adults. Just a 5-minute walk to the beach.

Leisure Family_with_children

8/10

Excellent

22 Dec 2025

Wang kin

The location is good and room is clean but small.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Asiful

The room was perfect and staff was super friendly. The food was 10/10 and number of halal options were so good! The pools were awesome and the location was next to the Kata market.

Highly recommend and would definitely stay here again!

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Michele

Staff was courteous and helpful. Rooms were clean but nothing special. Bathrooms were on the smaller side and strange that the one for the family room (that was designed for more people) wasn't any bigger than the regular room. Easy walk to the beach.

Leisure Family

8/10

Excellent

04 Nov 2025

Brett

Breakfast was ok

Leisure Family

10/10

Exceptional

27 Oct 2025

Akil Kossaraly

Very good location at kata

New hotel, good and friendly Staff,menu variety in breakfast, kata walking street just in front of hotel

Friends_and_family Family

8/10

Excellent

07 Oct 2025

Melissa Jane

Great staff, clean room, good buffet breakfast, family friendly, my kids loved the slide area. Could have done with activities during the day,

Leisure Family_with_children

10/10

Exceptional

24 Sep 2025

Kelby

Thx

Leisure Self

2/10

Poor

24 Aug 2025

Mishari

The hotel is very bad in terms of cleanliness. There was hair on the bed and in the bathroom, and the water was not clean.

The cleaners leave their dirty towels everywhere in the room.

If you care about cleanliness and quality, this hotel is definitely not suitable for you.

The pools and slides are in poor condition, with not enough water to be enjoyable, and there are no lifeguards.

Leisure Family

10/10

Exceptional

05 Aug 2025

Renad

مره خيال خيال

10/10

Exceptional

12 Jul 2025

SIMONE

Great location, service and amenities

Leisure Family

6/10

Pleasant

07 Jul 2025

Verified traveler

The bed in livingroom was very bad. Not a bed or a sofabed, but a outdoorfurniture. Not recommend.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

NOURAH

love it

Leisure Family_with_children

10/10

Exceptional

26 Apr 2025

Per Erik

Was very pleased. Loved the central location and all around our stay

Partner

10/10

Exceptional

25 Apr 2025

Tony Roy

Great resort for a family holiday, close to all local amenites. Lots of activities and staff were very friendly, helpful and courteous at all times.

Leisure Family_with_children

10/10

Exceptional

05 Mar 2025

Curtis

Staff, Pool and food were all top notch.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2025

Guixia

Super Kids friendly hotel!

10/10

Exceptional

09 Jan 2025

Hamed

I recommend to stay

Amazing place

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Aya

Great hotel with nice and helpful staff. Short walk to the beach and many restaurants. The night market is right across the street. We’ve stayed here twice and will be coming back again.

Leisure Family

10/10

Exceptional

13 Dec 2024

Dragos

great hotel în a great location

Business_and_leisure Self

10/10

Exceptional

07 Dec 2024

Christian Luis

New resort with friendly staff and 2 min walk to Kata beach. Kata beach appears much busier than some other beaches as there are beach chairs lined up everywhere.

Kids loved the slide at Ozo. Breakfast quality and spread was great. Easy to walk around for dining and shopping options.

Leisure Family_with_children

10/10

Exceptional

07 Dec 2024

Verified traveler

좋은 수영장과 위치

파타야에서 이용한 경험으로 푸켓에서도 이용했습니다.
룸은 파타야랑 구조등이 똑같고요. 조금 좁긴한데 어린아이 포함 셋이 이용하기는 충분합니다.
침대도 킹이라 넓고 좋고요. 화장실과 벽장이 크게 뒤쪽에 숨어있는 형태입니다.
수영장이 무엇보다 좋고 3군데나 있어요!!
썬베드와 타월 제공도 좋습니다. 수영장 이용 너무 즐겁게했습니다.
카타 한복판이고 호텔 뒷편에 해변 나가는 길이 있어서 해변과도 아주 가깝고 편리하게 갈 수 있습니다.

잘몰라서 스탠다드 방? 했는데 길가쪽이라 밤에 둠칫둠칫 사운드에 방에 진동이 느껴질 정도인게 단점이에요ㅜㅜ 잠들면 잘모르는 타입이라 잘 때는 괜찮았습니다.
소음에 민감하신 분들은 발코니 타입 룸 선택하면 될것 같아요. 안쪽 수영장 쪽으로 베란다라 있어서 조용할것 같아요.

다음에 파타야나 푸켓가면 또 이용하려고요 :)

Friends_and_family Family

8/10

Excellent

22 Nov 2024

Andrew

Nice hotel. Modern facilities. Walls not very soundproof and no bedside tables

Partner

8/10

Excellent

11 Oct 2024

John

The Main Pool was ridiculously shallow.

Business_and_leisure Self

10/10

Exceptional

03 Oct 2024

david

Great place, great facilities, great location

Leisure Family_with_children

10/10

Exceptional

01 Oct 2024

TAEWOOK

모든것이 좋았다. 다시 방문 하겠다.

Friends_and_family Family

10/10

Exceptional

17 Sep 2024

Sophoeun

Everything we've expected. What you want from a holiday.

10/10

Exceptional

07 Aug 2024

George

Lovely hotel, conveniently placed. Friendly staff.

Leisure Family

10/10

Exceptional

30 Jul 2024

Michelle

We loved staying here with our family. The staff were very friendly. The accommodation was spotless. And my kids loved the pools

Leisure Family_with_children

10/10

Exceptional

30 Jul 2024

David

I really can’t say enough about the experience we had here. The staff is abundant and extremely nice. Anything we needed, they had it. They also treated our two children who are 5 and 7 extremely well. The buffet breakfast every morning was fantastic! They had a happy hour for drinks everyday and a good selection
For lunch and dinner as well. It’s a little expensive to eat at the resort for lunch and dinner compared to going out to some of the places nearby but not super expensive for a family of Four overall. The pools were amazing, the gym was good for a hotel, Room was awesome, housekeeping was awesome. The only small complaint we had was our shower was all glass and the seal on the door was poorly designed and leaked when we showered. It looked like the only way to fix it would be to replace the whole door. Nothing the staff could do for that. It’s just a poor design. We just put a towel down to soak up the water. That’s literally the only small inconvenience we had. We loved the place, the vibe and rate it 5/5 stars.

Leisure Family_with_children

10/10

Exceptional

20 Jul 2024

Azizah

We loved our week at Ozo Phuket! Great facilities, including pools, breakfast, poolside ordering, chill room, movie nights, etc. Rooms were on the smaller side, but it worked for us. Location was super close to the night market where we had dinner most nights. Staff was excellent, always smiling and helpful. Definitely recommend.

Leisure Family

10/10

Exceptional

15 Jul 2024

Craig

Great place in great location. Nong was great and looked after us at meal times and drinks by the pool.

Leisure Family

10/10

Exceptional

14 Jul 2024

madelyn faith

Great place. Nong looks after us great. Will be back

Leisure Family

10/10

Exceptional

26 May 2024

Julia

Excellent location and amazing buffet!

Leisure Family

10/10

Exceptional

10 May 2024

Melissa

This resort was absolutely beautiful, in a central location, great for families. The staff were amazing, breakfast was lovely.

I think there should be a dress code put into place though, especially around the kids pool and pool with the water slide.

Alot of swimwear worn by women was inappropriate (if you can even call it swimwear) and children should not be exposed to such nudity.

Unfortunately most of the tourists who stayed at this resort the same time as our family lacked respect for others and I'm certain most of the Russian women thought they were at a modelling contest rather than a family holiday destination. Perhaps management could review dress code rules.

Leisure Family

8/10

Excellent

26 Apr 2024

Asaf

Main issue i have requested connecting rooms, because of traveling with 3 small but kids, but when arrived to the hotel they had us side by side. They wanted more money for connecting rooms, saying they are selling it....Doesnt seem fair to me. This made it very hard to manage, especially at night. Also rooms are very small, and the day bed is impossible for a kid over the age of 6 to sleep in it, although they are selling the king side bed room suitable for 3 people.

Food was very good, and location was in a prime location.

Friends_and_family Family

10/10

Exceptional

23 Apr 2024

Luke

The location is perfect in Kata, easy access for everything from the markets to the beach. The staff were wonderful and we couldn’t recommend ozo more to anyone looking to stay in the area especially with a young family

Leisure Family_with_children

10/10

Exceptional

08 Apr 2024

James

Super hotel that is excellent for kids. Our two-year old could have spent all day, every day by the pool. With three pools, including splash park and slides, there was loads to keep him entertained.
Our room was in great condition, with plenty of space. Shower water leaked a little under the glass door onto the bathroom floor, otherwise fantastic.
The breakfast was brilliant, extensive with a range of different options. We loved the fruit and there was fresh noodle soup cooked on the spot.
Lots of other activities to keep children entertained, including movies every night.
Hotel staff were friendly, helpful and great with our little boy. It was great to see the efforts at sustainability, too.

Leisure Family

10/10

Exceptional

04 Apr 2024

Michael

Fantastic stay

Fantastic hotel with lovely pools. Including 2 slides (1 small, 1 slightly bigger). Room was very good, the staff were excellent and breakfast had a great selection. It’s location is perfect with a 5 min walk to the beach x highly recommend particularly for families with small children

Friends_and_family Family

8/10

Excellent

02 Apr 2024

Arun Kumar

Convenient location

10/10

Exceptional

08 Mar 2024

Jeremy

Excellent hotel, mainly due to the excellent staff EG Naan on reception.

Recommend for families, big pool and mini water park which my kids enjoyed a lot.

Food was good, a little repetitive though.

Near the beach, just a 5 minutes walk out the back gate. Across the road from walking street, so lots close.

A couple of things to note:
Drainage ditch disects the property - maybe cover this up?
The floor of the children's pool is very rough and causes grazing of the skin very easily.
Russians dominate this property and the resort. Make of that what you will.

I recommend this hotel, clean and well run.

Leisure Family_with_children

10/10

Exceptional

25 Feb 2024

Hao

Great family-friendly hotel. Breakfast in the morning was great. Water park was addictive to kids. Will certainly repeat if I come to Kata Beach/Phuket in the future!

Leisure Family

10/10

Exceptional

18 Feb 2024

Bhavin Kiritkumar

Our first family trip with two children (10 & 5) to Phuket. The hotel was just as described and we had a wonderful 7 nights.

The breakfast buffet was well catered and the dining options in thailand around the area don’t disappoint.

I would definitely recommend and stay here again if visiting Phuket

!

Leisure

8/10

Excellent

21 Jan 2024

Bobby

Pros: Location. Kata night market and 7/11 are across the street
Cons: Not many breakfast options. Responsive staffs but do not see many smiling faces.

Leisure Family

10/10

Exceptional

13 Jan 2024

Sivanathan

Good location, good service, good food and amazing pools for the kids

Leisure Family_with_children

8/10

Excellent

04 Jan 2024

Verified traveler

Not sure what makes this resort “family-friendly

After reading all of the positive reviews, I was excited to spend my last days in Phuket at the OZO. The property itself is beautiful and well-maintained. I booked a family suite for my family of four and was disappointed in how small the accommodation was and that there was only one bathroom. It felt like we were on a cruise ship. Also, there were no amenities offered in-room besides shampoo, soap and shower gel. Upon check-in, we had a conditioning shampo in the shower which was much needed after time in the pool and ocean, but it vanished on the second day through the remainder of our stay. The front desk did not have any on hand and housekeeping was unable to help so I had to use the new bottle that was put in the room which looked, smelled and felt exactly like the shower gel. I would expect more from a hotel touting itself as a 5-star resort. Staff were friendly but poolside service was atrocious. It was difficult to order food and drinks and most days we ended up going off property. The one day we stayed, the order took forever and took several attempts to get it right. Other than movies every evening, I’m not sure what exactly makes this resort so “family friendly” besides the bunk beds in the second room. We stayed at several properties throughout Bangkok that did wonderful things for our kids such as sharing stories, gifting them keepsakes and overall, just talking to them. With so many choices, I would not return.

Friends_and_family Family

10/10

Exceptional

17 Nov 2023

Dragos

A great hotel close to my diving center, clean with big rooms

Leisure Self

10/10

Exceptional

02 Nov 2023

Vassiliy

Good nice

10/10

Exceptional

20 Oct 2023

Jose Ian

Excellent in the middle of Kata Beach. Close to everything. Staff are friendly and accommodating. Thank you very much.

Leisure Family

10/10

Exceptional

10 Oct 2023

Swat Hong

This is the best family resort that I have stayed. Will be perfect if there are more activities like archery, etc.

Leisure Family

10/10

Exceptional

03 Oct 2023

sungho

Definitely spot

Absolutely lovely place for kids family with great friendly condition room as well as pool even not going to beach outside.

Friends_and_family Family

10/10

Exceptional

16 Sep 2023

Rasha

The property was excellent with amazing staff

Leisure Family_with_children

10/10

Exceptional

03 Sep 2023

Yi

Very nice for everything.

Leisure Family

8/10

Excellent

22 Aug 2023

Verified traveler

Nice place for Children

It is a nice place for family with children, location is good.

Partner

10/10

Exceptional

16 Jul 2023

Robert George Albert

Hotel and staff were great. Special mention to Nong our waitress who looked after us unbelievably and made our stay so enjoyable.
Thank you

Leisure Family

10/10

Exceptional

03 Jul 2023

Osama

Best staff, lovely hotel

Leisure Family_with_children

10/10

Exceptional

02 Jul 2023

Paul

Excellent family friendly and Clean Hotel

A great place to stay for the family, right in the middle of the bustling Kata Night street with street food, restaurants, grocery, pharmacy and all convenience located just outside the hotel. A family friendly place with a small water park to keep kids occupied and the beach is right behind the hotel. Excellent staff, clean rooms and wide options for breakfast.

Friends_and_family Family

10/10

Exceptional

12 Jun 2023

Waylen

Pros

-breakfast lots of options sometimes eggs benedict
-quite, good walls built
-pools clean and separate kids pool slide and fun
-staff extremely friendly and polite
-1 minute to the beach amazing value
-cleaners are good
-parking with security guards
-wi fi streams 4k amazing
-general space super clean and tidy
-restaurant pizza wood fire delicious
-across the road from night markets amazing
-7 eleven across the road
-live music across the road (you don't hear it)
-massage across the road
-good gym
-extemely good value IMO

Cons

Honestly none unless I were to be petty perhaps an AC remote and a firmer pillow though they get fluffed every day. Would be good if the happy hour were longer (we all want that though). I really had zero issues in the two weeks there. From Australia kind regards

10/10

Exceptional

27 Apr 2023

Ghassan Abdul

We had a wonderful stay at OZO Phuket as hotel was ideal walking distance to the beach and to multiple wonderful restaurants and safe for our kids who had a great time! Hotel and staff were superb and highly recommend this hotel for families.

Leisure Family_with_children

4/10

Poor

01 Apr 2023

Trond

Bad value for money

Check in was a disaster. The staff member insisted on a voucher or a booking number even I could see that she found the booking in the computer after typing in my name from my passport. Then I had to look up the booking on my phone and she wanted to take a picture of my phone… for what?

I’ve stayed in OZO before and been pretty satisfied but this was a joke. Wasting my time.

Bathroom toilet seat was lose and the towel hook came off the wall and fell on the floor. Poor maintenance unfortunately.

Charging 200$ for a night you would expect more… I have more than 200 nights a year in hotels around the world and last time I’ll stay in this hotel unfortunately.

Self

8/10

Excellent

14 Mar 2023

Chen

The children loved the bunk beds. Very Simple but clean room, The tv sometimes did not work.
Pool with slide amenities excellent with back exit adjacent to beach. Fab location.
We didn’t like the canal (sewage perhaps not sure, the smell was unpleasant)
Lovely staff

Leisure Family

8/10

Excellent

21 Feb 2023

Sebastian

Good - but wouldnt go there again

Service in the restaurant was a bit lacking at times, and the room was quite small. But overall a good stay

Partner

8/10

Excellent

29 Dec 2022

HTAT

Excellent front desk, staffs & hotel cleanliness. The location of the hotel is very convenience. Recommended for the family. I have only one comment that the bath room door should be able to lock for more privacy even you stay with own family and the door was set up between other room which was not convenient for privacy (I think that rooms are shared for big family to access easily)

Leisure Family

10/10

Exceptional

26 Dec 2022

Kwanhathai

Great hotel overall

Great hotel for family. Location is excellent as it's located across from the shopping area, food and a short walk to the best beach in Phuket. Staff are excellent and very helpful. Breakfast is also excellent. We love our stay and will definitely come back

Friends_and_family Family

10/10

Exceptional

19 Dec 2022

Ravi

Excellent, freindly staff

Leisure Family

10/10

Exceptional

18 Dec 2022

Jacky

Great hotel at great location. Great staffs, very clean and kids friendly

Leisure Family_with_children

10/10

Exceptional

28 Sep 2022

Jing Xian

Great pools for kids with the slides and nice clean room (took the 1 bedroom suite) with awesome service!

Leisure Family_with_children

10/10

Exceptional

25 Sep 2022

Jeronimo Hernan

Great resort for the family. Staff was very kind, warm, friendly and helpful. Kids enjoyed the swimming pool with the water slide. Walking distance to Kata beach, very safe and family friendly. Lovely holidays!!

Leisure Family_with_children

8/10

Excellent

16 Sep 2022

Teresa

Staff are friendly and clean hotel room, quiet and relax

Leisure Family

10/10

Exceptional

08 Aug 2022

Martin

Overall good

We made the speed boat trip to phi phi and that was a disaster. Way too crowded, all the speedboats went to the same locations at the same time. In top of all this we got 8 of 10 in our group to be foos poisoned (probably from the lunch place).

The hotel was exceptionally good, and I am sorry for the extra effort you had to take care because of our bad food experience.

Friends_and_family Family

10/10

Exceptional

29 Jun 2022

GINO

A great family friendly resort

Leisure Family

10/10

Exceptional

26 Jun 2022

Sharifah

Great welcome from the front desk. Very clean hotel with great location. Beach was just 2 minutes walk from the back entrance. 7 11 across the hotel. Restaurants, massage parlours and Watsons among other amenities around the hotel. Will definitely be back!

Friends_and_family Family

10/10

Exceptional

08 Jun 2022

Ilona

Great hotel

We are very happy with our experience. We have changed 3 hotels during our stay in the Phuket and Ozo was great. The rooms were clean, service was great, location fantastic. Great place for family with children

Friends_and_family Family

10/10

Exceptional

12 Mar 2022

David

The facility and location are excellent. I didn’t realize when booking that this hotel is highly geared toward families with kids. There were a lot of kids with their families. My wife and I like kids so it wasn’t an issue… But for couples trying to find a more romantic getaway I wouldn’t recommend.
The location was perfect. Immediately next-door to some of the best coffee I found on the island.
I would definitely recommend to friends with kids!

Leisure Partner

8/10

Excellent

30 Dec 2021

Henricus

Relaxing holiday!

Very lay back hotel. Very friendly staff willing to go the extra mile. We had a great time!

Friends_and_family Family

10/10

Exceptional

26 Apr 2021

Cheryl

Excellent location, great service & comfortable

Ozo is an excellent choice in Kata Beach. It's a new hotel in a great location. It's a couple of minutes walk from the beach and has many good restaurants in close proximity to the hotel. The rooms are comfortable and the hotel pools and facilities are lovely. The staff were friendly and helpful. I highly recommend Ozo and would happily stay here again.

Self

8/10

Excellent

09 Mar 2020

Verified traveler

Ozo is located within a few minutes walk to Kata beach and Karon beach. Lots of restaurants, the night market and shopping across the street.

Ozo itself has 3 pools, 2 of which are great for kids. Breakfast is just ok. Not worth the extra money. Other food offered is not very good. Air conditioner worked but not very good in both rooms even after they were looked at. For some reason the are locked at 20C for the coldest setting.

Be warned this entire Kata area is designed for Russian tourists. Everything is Russian from the street signs to restaurant menus to store names. Very hard to get the authentic Thai experience. We were disappointed the area is like this as we came from Aonang by Krabi and had an excellent experience. Not many English speaking people around just Russian.

10/10

Exceptional

01 Mar 2020

Kuldip

My feedback on 2 nights at OZO Phuket

The hotel is located within 5 minutes walk to Kata beach and less than 10 minutes to Karon beach and minutes from the Kata night market. The hotel is relatively new and everything appears so. Rooms are very clean and beds very comfortable. All staff spoke excellent english and were very friendly and helpful. There is a restaurant which we did not try and the pool is also excellent. There is a separate fun pool for kids. Overall excellent hotel which would be ideal for families with young kids.

Friends_and_family Family

8/10

Excellent

23 Jan 2020

Ellen

My stay was a connecting room for my family. We were expecting a balcony but in the end it was not, and there is no way to upgrade during the stay even we could pay the cost.
The room was facing kata street, a but noisy at night.
The pool for kids and location are best for food and beach access though.

Leisure Family_with_children

6/10

Pleasant

04 Jan 2020

Greg

Comfortable hotel with sparse customer service

OZO is a new, clean very comfortable hotel. In fact the beds were the most comfortable we’ve slept on during our 3 month stay in SE Asia. The housekeeping staff is very efficient and completely cleans your room in the time it takes to eat breakfast. Also the fitness center is in good condition and adequate for a hotel gym. Our check-in experience was not so good though. Instead of accentuating the positives of the hotel the clerk spent all her time talking about the services not provided. She was quick to point out there is no luggage service, no room service, no airport shuttle, restaurant closes at 8:00PM, you must present a towel card to get a pool towel and if you lose the towel it will cost you 1000 baht. Also you must provide a $100 deposit and if you use a credit card for that you won’t be refunded until two weeks after check out. The hotel has two pools, both overrun by young children. Would suggest having one pool for adults and the other for children as there is no way for adults to relax by either pool as it is. Hotel has great potential if they would work just a little harder on making their guest feel welcome.

Partner

8/10

Excellent

19 Dec 2019

Verified traveler

Near to the beach, nice pool, the beach is unfortunately not very clean

Leisure Family

10/10

Exceptional

12 Nov 2019

Verified traveler

Great location and so convenient, would be my favorite hotel in Kata Phuket ♥️

Leisure Family

8/10

Excellent

08 Nov 2019

Verified traveler

new and clean hotel. I loved breakfast menu

Friends_and_family Friends

10/10

Exceptional

28 Oct 2019

Verified traveler

Excellent especially the house keeper name Yao, good location not far from the beach. Good breakfast

Leisure Self

10/10

Exceptional

26 Oct 2019

Verified traveler

The water park for the children is a plus! They also had kids BBQ/Movie night while we were there, amazing.

Leisure Family_with_children

8/10

Excellent

13 Oct 2019

Verified traveler

Hotel was great! In a great location. The best water park for the kids. Bar across the road has awesome food. Only problem we had was there was no service around the pool or bar. U had to get up and order yourself. No staff around. Also at breakfast we had dishes piled up on our table every morning that took forever to be collected. Or they would take 1 or 2 plates and leave the rest.

Leisure Family

10/10

Exceptional

05 Oct 2019

Shannon

Excellent location with restaurants, convenience stores and night market just around the corner. Not to mention the beach being 3min walk away and the bus stop just at lobby of the hotel:) Special mention to Na’an for his awesome hospitality during my stay!

Leisure Friends