Name: Novotel Phuket Kata Avista Resort & Spa
Address: 4 Leam Sai Road, Kata, Karon, 4/1, Phuket, 83100, TH

10/10

Exceptional

26 Jul 2026

Caleb

Great resort

8/10

Excellent

23 Jul 2026

Kevy

The location is on the top of a hill not good if u like to walk around will be tired if clumping on foot

8/10

Excellent

13 Jul 2026

Melissa

We booked the half board option, plenty of flavours and good value for a family who can never agree on food, could have lunch or dinner 2 course from the restaurant menu. Food was very good and reason we booked.
Gym was a bit of an after thought, small, strange hand weights, minimal lighter weights, no kettle bells.
Kids club better suited to younger children, more play options, less options for 11 + yrs although there's pool table, 1 large swimming pool fish feeding and table football. There's is a hill to hotel, it's ok if you like to walk off the dinners and breakfasts!

Family

10/10

Exceptional

08 Jul 2026

Mladen

More than we expected. Hotel and staff all praise. The food was excellent. Highly recommended.

Family_with_children

4/10

Poor

06 Jul 2026

Neshme

The first rooms had a lot of humidity and wet floors. We had to change rooms.

Family_with_children

10/10

Exceptional

26 Jun 2026

Andrew

Room was spacious and clean, ac worked very well and wasnt too hot even with it off.
Staff are amazing, very friendly, helpful and good with kids.
The pools were not crowded and enjoyable spaces to relax and play. The breakfast is outstanding. Overall we had a great 2nd stay here and will come back again. Its close to shops restaurants and the beach and the shuttle service makes it convenient to get down the hill.

Family_with_children

10/10

Exceptional

26 Jun 2026

Flora

My partner and I stayed here for 10 nights and had the best time - we would love to come back! The room was very spacious and the bed was huge and comfy, they also had a mini fridge with 3 complimentary bottles of water a day, kettle and things for coffee and tea. The staff were very welcoming and friendly and went out of their way to provide a 5 star experience, especially in the restaurant and bar. I don’t know. The pool area is gorgeous with enough loungers and the hotel is conveniently located to shops, bars and the beach. It is also very well maintained and cleaned :)

Partner

10/10

Exceptional

15 Jun 2026

John

Not on the beach as expected, the beach was a ahort shuttle ride or a 7 minute walk (with a steep hill that’ll warm up your calves real quick!). Property was great and lots of kids activities ( some free, some you had to pay for) My 5 year old loved it!

Friends_and_family Family

10/10

Exceptional

29 May 2026

Pradeep

Best place to stay if you’re travelling with kids.

Family_with_children

10/10

Exceptional

21 May 2026

Kemoh

Clean room regularly and improve food options ant tastes

Family_with_children

8/10

Excellent

04 May 2026

Andres Alejandro

Good option if you go with family. Staff is very friendly and helpful, breakfast was complete with a lot of options. The only thing that I can minor complaint is that the gym was not good enough, its tiny and lack of equipment to train. Overall is highly recommended

Family_with_children

10/10

Exceptional

30 Apr 2026

Loretta Talya Parker

R

Partner

10/10

Exceptional

28 Apr 2026

Eric

Staff was kind and respectful. They immediately offered to upgrade the room due to availability and were extremely helpful

8/10

Excellent

27 Apr 2026

Nikolas

As expected

8/10

Excellent

23 Apr 2026

Melissa

We had an enjoyable stay at Novatel Kata Avista, Phuket. The staff were all very helpful and always friendly. The breakfast and dinner buffet were delicious. The negatives were that housekeeping often didn't clean our room until late in the day - inconvenient esp when you have kids and you want to settle down for the evening. Having said that - I did ask reception and they arranged for the room to be cleaned earlier the following day. I just feel it should be a given that rooms be cleaned by 2-3pm at the latest. Also, the hotel is located at the top of quite a steep hill - whilst it is walking distance to street food and markets, in the extreme heat, it makes for a challenging walk back to the hotel. The Kata Night Market was great!

Family_with_children

6/10

Pleasant

21 Apr 2026

Johnny

Staff we're okay... the hotel is a bit dated 😕.

Self

10/10

Exceptional

18 Apr 2026

Nicola

An amazing hotel in a fantastic location in Kata.
Welcoming, hardworking and helpful staff.
The hotel caters for Families with a fabulous kids club, it also caters for couples, friends and business travellers.
The hotel is so pretty and very aesthetically pleasing. It was a lovely breakfast buffet.
The staff make the hotel even more likeable.
Our room was large and very clean and the pool view balcony was of a high standard. The hotel grounds have carp, and lovely restaurants and amenities. 5 stars cannot fault this hotel and we stayed for 3 weeks. Well done Novotel 👏

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Joana Carina Louzeiro Nunes

*

Family_with_children

10/10

Exceptional

03 Apr 2026

Daniel

Fantastic location, friendly staff, amazing cocktails and service - couldn’t recommend this hotel enough

10/10

Exceptional

31 Mar 2026

Jason and Belen

Experienced traveler here. The hotel is 6 min walk to the beach, there is also a shuttle for people with mobility issues. They have an amazing breakfast (which was unexpected), the pool is is perfect (2) and the service is lovely spacious rooms ans overall great property. I'm thrilled this turned out so well.

10/10

Exceptional

17 Mar 2026

Karel

Cheers to the friendly and helpful staff of Novotel Avista Kata for making our stay in Phuket a truly memorable one. The hotel experoence has exceeded our expectations. If youre looking for a decent, family friendly, great location, tastefully curated food, and with great selection of tours, this hotel has ticked all the boxes! Highly recommended!

Friends_and_family Friends

6/10

Pleasant

07 Mar 2026

Martin Jörgen

Property needs renovation. Rust at balcony that not good for baby’s. Hard to get to pool with babyroller,

Hotel is great placed during sunami. But crazy to get there normal walking. The hill is not normal climbing if your not a sportsman.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Lucia

Lovely staff couldn’t do enough for you, I will cherish this experience as one of the best holidays I’ve been on Thailand is like a second home. Everyone is so friendly our room was very comfortable.

Partner

8/10

Excellent

22 Feb 2026

Babak

The breakfast was great. Free shuttle to and from the beach every 20 minutes until 9 PM

Family_with_children

10/10

Exceptional

05 Feb 2026

Alejandra

Room was perfect for family. The staff was friendly and kind. Breakfast was good too. We had dinner and was delicious! I would come here again, close to the beach and food market.

8/10

Excellent

29 Jan 2026

Maria

Friendly staff spacious room.
Great pool area

Leisure Family

6/10

Pleasant

27 Jan 2026

Beth

Staff are lovely. If you don’t want to be around kids avoid. Pool area is quite small and not a lot of beds. Location up a HUGE hill. Food is amazing. Rooms are basic and not much privacy when using the bathroom from your partner. Very odd.

Self

10/10

Exceptional

25 Jan 2026

Christian

Clean room, ok

Friends_and_family Family

8/10

Excellent

21 Jan 2026

Dhavaraj

Good but a very small property. Rooms are little old and way to reach the property is a bit steep

2/10

Poor

04 Jan 2026

Michal

The hotel feels quite dated, and unfortunately the photos look much better than the reality. The swimming pool did not seem clean enough and there was a noticeable chlorine smell.

The Gymboree is only available once a day, and any additional time requires an extra fee. At one point during our stay, we couldn’t find clean towels anywhere in the hotel. We were also told that takeaway coffee cups aren’t available every day when we asked for coffee to go.

Another thing to be aware of is the hotel’s location on a very steep hill. We didn’t mind the walk, but it can be quite challenging when staying with children.

Leisure Family

10/10

Exceptional

02 Jan 2026

Marielle

Great stay! Incredible staff and the accommodations were incredible! Thank you for making our stay truly memorable and delightful!

Leisure Family_with_children

4/10

Poor

01 Jan 2026

kanwar jit

It is not a 5 star. It is just a 3 star not sure why they are marketing it as 5 star.

10/10

Exceptional

29 Dec 2025

Rishi

Super place for family.

Business_and_leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Chitkamon N.

We love one of staffs there, her name is May, she was very friendly , helpful, sweet, respectful and very polite, she went an extra miles to make sure that we were ok. We would love to see her again next time.

Leisure Family

10/10

Exceptional

21 Dec 2025

Julia

First class service! Got help with everything we needed. Child friendly hotel. Clean pool, great food. Extra thanks to Cartoon and Lai

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Uzair

My family and I just spent four incredible nights at the Novotel Kata Avista Resort and Spa, and I cannot recommend it enough. We were traveling with our two children (ages 6 and 8), and the experience was fantastic from start to finish.
We stayed in Room 501 on the 5th floor, which had a beautiful view overlooking the beach. Our arrival was made special by May, who escorted us to our room and ensured we were completely comfortable from the moment we checked in. Since we were celebrating our 10th wedding anniversary, the staff went above and beyond by decorating our room to mark the occasion—a thoughtful touch that made our stay so special.
For families, this resort is a gem. We made great use of both kids' areas; they were fantastic for keeping our children entertained and gave us parents some much-needed relaxation time. The breakfast spread was excellent throughout our stay, and we also had the opportunity to book a private Thai cooking class, which was a really enjoyable experience for the whole family.
The amenities made everything convenient. We loved the shuttle service to Kata Beach—they provided beach towels and flip-flops, so we didn't have to worry about packing extra gear. The outdoor showers by the pool were also a great feature for cleaning up after a beach day.
What truly set this stay apart was the service. The team was amazing with our kids and took great care of us. A huge thank you to May, Tina, Luna, and Apple for making our stay super comfortable.
I want

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Martin

Hotel was good, hill up to it would be difficult for older or unfit people .....overall hotel was very enjoyable with very good staff

Leisure Partner

10/10

Exceptional

25 Nov 2025

Eric

Nice variety of foods available on the buffet breakfast.
Nice pool, complete with swim up bar. A separate kids pool with slide, and water park.
Room was comfortable, with nice size balcony looking out over the pool area, with the ocean in the distance.
Close enough to two different beaches and town, for walking.

10/10

Exceptional

25 Nov 2025

stacey

The rooms were spacious, clean and cool. Only slight issue was the beds were a bit firm. The staff were absolutely amazing! Nadear and Jayden on the front desk were absolutely fantastic, helpful, friendly and welcoming. The buffet breakfast was really good. Apple and the other restaurant and bar staff were so so good, amazing with the kids and really made the stay pleasurable. We will be back

Leisure Family_with_children

6/10

Pleasant

24 Nov 2025

Deep

We had food poisoning after eating dinner at the En Vogue restaurant. We had massaman curry for dinner on 14th Nov’25 at the restaurant and fell sick. We filled out an allegation form that was handed over by the restaurant to complete and submit. We submitted the form at the hotel reception but haven’t heard back anything since. Otherwise, we had a good experience overall. Thank you

Leisure Family_with_children

8/10

Excellent

22 Nov 2025

Rita

Free Shuttle to Beach very handy

8/10

Excellent

20 Nov 2025

David

Good price for value.

10/10

Exceptional

20 Nov 2025

Eleonora

Beautiful resort,clean room, very pleasant staff, healthy breakfast and the pool!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Stephen

Amazing resort! The hill to climb to the hotel is a bit of a butt burner but they do have a shuttle available. The hotel is close to the beach and Kata night market. Staff were truly amazing!

Leisure

10/10

Exceptional

15 Nov 2025

Jason

It is an amazing hotel for kind, staffing excellent and just 10 minutes walk to everything, beach, shops, food.
The breakfast also really good.
Definitely going back

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Theresa

The staff is excellent- friendly, helpful, and hardworking. We thoroughly enjoyed our stay and highly recommend this hotel for its delightful staff, comfortable rooms, outstanding, relaxing landscape, great pool, and OUTSTANDING FOOD! This was our 11 breakfast buffet on a six-country trip and chef Naveen’s food was a standout and one of the best we had on our journey. The hotel is situated just a short walk from beautiful Kata beach or you can catch the hotel shuttle to make the short trip. I liked the location for being close to the shops but not being quiet and calm.

Leisure Partner

10/10

Exceptional

04 Nov 2025

nathan

Staff were excellent, a special mention to the pool bar tender who was AMAZING! We had a fantastic time. This is the second time of staying here and we will be again.

Leisure Family

8/10

Excellent

03 Nov 2025

Karen

Avery day the same food

Leisure Family

10/10

Exceptional

01 Nov 2025

yony

W

8/10

Excellent

25 Oct 2025

Himanshu

Excellent place to stay

Great place to stay. I went with my family. The staff was great, humble and courteous as I should put it. Kids loved the pool and play areas Will definitely visit again.

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Nicole

Food was okay, rain comes into the hallways outside our door and stayed wet every time it rained. They need to block the openings by the room so no one slips and falls. They did block the rainfall by the elevators in another area. It’s an open concept so it needs slip and fall protection. Everything else was good. Beautiful hotel, I would stay again. Deepest Pool is 3 to 4 feet.

Business_and_leisure Family

10/10

Exceptional

22 Oct 2025

Amandeep Singh

We had great time

8/10

Excellent

19 Oct 2025

Bronwyn

Great location, pool and dining area. Good sized room and bathrooms. Garden view rooms have small balcony’s not quite big enough for the furniture in them. The lifts were being renovated which meant using two lifts and some stairs. Not great if you have a stroller or mobility issues. Our garden view room wa of a pile of construction waste… I request and room changed and was moved to a more pleasant outlook. Otherwise great value for a nice property.

Leisure Family

8/10

Excellent

16 Oct 2025

Christian

A

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Amandeep Singh

The food was delicious and staff were helped. The staff at En Vogue were always smiling especially “cartoon”. Thanks to team to creating wonderful memories for us.

10/10

Exceptional

14 Oct 2025

John

This hotels is good for those staying in Kata area. The beach is nice and clean and it’s within reasonable walking distance but the hotel does provide free shuttle to the beach and night market. It would be nice if the shuttle comes every 15 minutes instead of 30 minutes. Guests are on vacation and who has time to wait. They only have one shuttle. It’s not like the drive is busy all the time.
Breakfast is good and passed the test. Good value for the stay. Parking is limited. Would we be back again ? Only if they provide free shuttle every 15 minutes during peak hours.

Leisure Family

10/10

Exceptional

13 Oct 2025

Robert George

Staff very friendly. Facilities very good.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Olivia

Family friendly, convenient location! Staff were very helpful! Thank you!

Leisure Family_with_children

8/10

Excellent

23 Sep 2025

Kylie Maree

Lovely people. Bed comfy, rooms spacious. Rooms smell mouldy due to air conditionier needing to be on the whole time. Close to everything but extremely steep hill to walk to get back. Would be good if there was a bus to the kata st, just because of the hill. The bus to the beach is great even though it’s only a 1 minute ride

Leisure Family

8/10

Excellent

20 Sep 2025

Lisa

We had a wonderful stay at Kata Avista Resort and Spa in Phuket. From the moment we arrived, the staff were absolutely lovely and so helpful, always going above and beyond to make sure our stay was comfortable and enjoyable. The facilities were excellent, with the pool area being a particular highlight – relaxing, well-kept, and perfect for both adults and children.

Our daughter absolutely loved the kids club, which was run so professionally by the caring staff. She spent most of her time there and had such a great experience, giving us peace of mind knowing she was in good hands.

The food at the resort was outstanding, with the breakfast buffet offering an amazing variety and quality. We also have to mention the cocktails – honestly the best we’ve ever had!

Overall, our stay was everything we hoped for and more. We can’t wait to return and would highly recommend Kata Avista Resort and Spa to anyone visiting Phuket.

Leisure Family

6/10

Pleasant

04 Sep 2025

Mohammad A I A S

.

10/10

Exceptional

03 Sep 2025

Craig Richard

Family friendly and staff very friendly

Leisure Family

10/10

Exceptional

01 Sep 2025

Tyrone

Beautiful stay

10/10

Exceptional

29 Aug 2025

SAMANTHA JANE

Staff were amazing and so friendly, could not do enough for my family. Facilites and kids activities were great. Easy transport to town and beach as the hotel is on a big hill. I cannot wait to come back again with the family. Recommend the all inclusive option as well.

Leisure Family_with_children

8/10

Excellent

26 Aug 2025

Marvan

Hotel staff are amazing. Always helpful.

10/10

Exceptional

17 Aug 2025

Lateah Shanell

The customer service was top notch. I had a couple of issues that were quickly resolved. The staff tended to us speedily, made sure we were comfortable and were very courteous. The standout staff member was May. She was amazing and my daughter loved her. We would stay at this resort again. The location was great, the food was DELICIOUS and the environment was peaceful.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Philip

Stayed here for 4 nights with two teens two adults. Rooms are spacious. Staff are friendly and super helpful. Breakfast is good. Pool is big and beach is walkable or can hop on the hotel van service that runs every 30 mins. Laundry service, convenient store, night market, restaurants is down the hill. We would stay here again. The steep hills would be hard for those with walking problem.

Leisure Family

10/10

Exceptional

14 Aug 2025

RAJA

Lovely property

Leisure Family

10/10

Exceptional

03 Aug 2025

Nathan

Great hotel in particular for families

10/10

Exceptional

03 Aug 2025

Hicks

The beds are very comfortable.
Both swimming pools are great fun for the kids.
One hour free kids indoor playground a day was a great thing to have.
Breakfast was very good. Options changed slightly each day.
Staff were helpful.

Tour desk was a lot more expensive than shops outside. Id recommend going down the bottom of the hill. There is a small tour shop just at the bottom there which sorted us out really good prices and was very helpful.

Only con is the hill to get back to the hotel but there is a shuttle bus every 30 mins if you time it right.

Beach and restuarants and bars are all easily walkable from hotel.

We fully enjoyed our stay

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Maninder

Excellent experience

Leisure

6/10

Pleasant

28 Jul 2025

Lori

Overall the stay was very nice. The staff is very nice and helpful. The front desk at check out was a bit confusing and

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Mohamed Sarjune

Good

6/10

Pleasant

24 Jul 2025

Yasser

Very normal and

10/10

Exceptional

20 Jul 2025

Gabrielle

We really enjoyed our stay. The service was fantastic. We really enjoyed the meals and drinks too. Would highly recommend!

Leisure Family

10/10

Exceptional

19 Jul 2025

Andrew

Enjoyed our stay breakfast was amazing everyday.

10/10

Exceptional

19 Jul 2025

CARRIE

The Novotel is a fantastic property. Wonderful staff, awesome pools…my kids loved the vr room, pool and fuse ball tables and trying the in pool submersible. Breakfast was delicious and plentiful. It’s very close to the night markets for dinner and the beach. There’s a shuttle bus every 30 minutes but the hill although steep is manageable. Kids loved feeding the koi fish and everything was just easy. We got the extra day bed and the room easily accommodated 3 of us comfortably. We stayed here after our resort stay to use as a home base while we were out adventuring all day. Incredible value, great location and amazing staff.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Vivek

Amazing stay

2/10

Poor

17 Jul 2025

Damir

Terrible place, dirty, service terrible, no towel no seats avaliable by the pool
All round 1 / 10

Business_and_leisure Family

10/10

Exceptional

17 Jul 2025

John

It was great

8/10

Excellent

13 Jul 2025

Amy

Good family resort.

A little run down but really chill. Easy to walk down the road for restaurants, massage, pharmacy etc.

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Anita

Great staff. Comfortable room and great food! Pool is wonderful!

Leisure Family

8/10

Excellent

10 Jul 2025

Fari

Be aware of construction

Hotel is under construction. Be aware of no elevator until the construction is complete. we had to walk up 84 stairs to get to our room, View of the room was excellent, breakfast buffet was great. Staff were great.

Partner

2/10

Poor

10 Jul 2025

Ashraf

The hotel is under construction, this was not mentioned on the website, it is located up the hill, our room was on the top floor, we had to take 85 stairs to get to the room. We had to take taxi to get to the top of the hill to get to the hotel if we went out for sightseeing or back from the beach. If it was mentioned that the hotel doesn’t have elevator, I would not reserve this hotel. Also to mention that the neighbourhood hotel is also under construction, we heard the noise at midnight, we brought it up to the manager we were told it’s coming from the other hotel. We also found lizard on the table in the room. Long story short, if we ever decide to travel back to Phuket, I would not book this hotel.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Giuseppe

Very friendly and efficient staff, excellent restaurant, very large and comfortable rooms.

Leisure Family

8/10

Excellent

27 Jun 2025

Sai

Hotel is great, Nice Location near Kata Beach, I booked a family Room.
Had booked with Half board and enjoyed the breakfast and Lunches and Dinners. Food was good, Service at restaurant was great. Amenities like Pool table, Futsal games, will kill time and my Children enjoyed the stay thoroughly throughout the 4 nights and 5 days stay at the hotel.

Housekeeping was not up to the mark and had to remind them of the few items, which they have taken the feedback and helped with service next day. But for such a renowned hotel, the service should be proactively done. Water bottles were requested. Hotel Room was not given on time and the hotel team compensated it with a late checkout on demand.

Overall stay was good. But hope the team takes the feedback on checkin process and housekeeping and become much more better.

Leisure Family

8/10

Excellent

22 Jun 2025

Yujiro

The resort's structure is very good, but it may not be classified as 5 stars, if you are not too demanding you will have a lot of fun

Leisure Family_with_children

8/10

Excellent

18 Jun 2025

Joanne

Property is up in the hill so it may be a challenge for some guests to walk up and down to the shops and restaurants. The

8/10

Excellent

13 Jun 2025

Umesh

Good property

4/10

Poor

05 Jun 2025

RAJESH

Front desk was rude and not accomodating to include small child. Charged extra at the hotel.
Room was good. One day breakfast was good. Next day fruits and other items were limited and bit stale. Ride to airport was pricy from hotel.

Leisure Family_with_children

10/10

Exceptional

05 Jun 2025

Varun

We stayed at Novotel Phuket Kata Avista Resort And Spa family-friendly hotel where my kids had a blast! We booked the Family Explorer package but didn’t fully use the amenities. The staff was incredibly friendly and welcoming.

Friends_and_family Family

4/10

Poor

04 Jun 2025

Holly

We booked this hotel because the splash park looked child friendly

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Marn'i Drake

Rare delight and find during international travels.
The kids have a check in desk (fun for toddlers) and they’re entertained by a koi pond in the lobby. The staff was very accommodating and pleasant.

The building is under construction however you’re not impacted at all because they strive to serve you and your family.

There’s even toys in the room for baby

Leisure Family

8/10

Excellent

27 May 2025

Dylan

Elevator was out. Its walkable around the area but it sits on a giant steap hill. Plenty of taxi and tuk tuk available

Leisure Friends

10/10

Exceptional

26 May 2025

Alex

Amazing staff, gorgeous view, Celiac safe

Great sea view room was spotless and comfortable. Wonderful, consistently professional staff at every level. Alon gave great help from the front desk, and Din was the best waiter you could ask for.

My wife has Celiac, and we enjoyed the \"half board\" plan. We ate breakfast and dinner at the restaurant for 8 days, and she didn't get glutened even once! A great plan for people who need to eat gluten free. The chefs were extremely helpful, and all the wait staff were knowledgeable.

Yes, it's a small climb back up to the hotel, but their shuttle to the beach every half hour helps a lot.

Can't wait to stay here again the next time we visit Phuket!

Partner

6/10

Pleasant

10 May 2025

Ali

The elevators weren’t working and they put us in a room with construction next door so it was loud during the entire day during our stay.

8/10

Excellent

09 May 2025

Patrick

They are very generous with the bottled water. The dining area was always hot. I knew it was a family resort but I didn't think kids would be in all pools. The shuttle service to Kata Beach is convenient. The room was very nice with a lot of closet space.

10/10

Exceptional

07 May 2025

Charisse Anne

Everything about this property was amazing, including the staff. The service was straight from the heart. From the moment we checked in, Yok was very informative of all the benefits and facilities we could use. She also gave us an early check in which saved the day ❤️ When we got into the room, there was the Happy Birthday set up on the bed which really made my husband very happy as he was not expecting it, I requested for it but didn’t think it would be ready especially for the time as it was far from check in time. All the staff were amazing! During the duration of our stay and check out, Tubtab was very nice and professional giving us ideas on where we can go next. He also solved every mishap. Lai and Pom from the Zing Pool Bar has already recognized my daughter and helper within a short period of time! They were very friendly and I had a great time chatting with them. This trip has been so amazing that my daughter can’t wait to be back.

Leisure Family

10/10

Exceptional

28 Apr 2025

Harrison

Thank you Tom and Alom. You guys and everyone else made my stay above expectations.
Thank you again
Harrisoj

Leisure Self

8/10

Excellent

28 Apr 2025

Victor

The property is set up nicely for families. The Family Rooms are cute and engaging for kids, there are two kids' clubs, and there's a separate kids' pool and splash pad.

The staff are fantastic, and the location is convenient for shopping and the beaches.

Unfortunately, the property needs a refresh. The buildings are tired and have worn poorly. The rooms have hollow-core doors with no insulation or weatherstripping. You'll have perpetual moisture and ambient noise in your room. The splash pad must be resurfaced as it's buckling, cracked, and generally dangerous for young kids. The WIFI was atrocious - incapable of handling any videoconferencing (so don't plan to do any work while you're there).

This property has a lot of potential, but doesn't live up to the Novotel brand name.

Leisure Family