Kata Garden Resort

Thailand , Phuket
Phuket, 32 Karon Rd., 32
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50 reviews shown

2/10

Poor

09 Jan 2026

Shreyasee

Horrible staff....I will never recommend this hotel to anyone. We ahd booked the hotel earlier for 29th Dec - 4th Jan. Later we changed it to 28th-3rd Jan (almost 1.5 - 2months before travellign).We were told that they can accommodate us. Suddenly during 1st week of Dec, i was informed that 28th Dec, they cant accommodate us and if we want we can cancel (by this time cancellation wasnt oossible as all the hotels were almost fully booked or overpriced). We had informed them to do it from 29th -3rd Jan in that case. When we reached, they forcefully made us pay for 29 dec-4th jan and threatened us to call police if we dont oay for 6nights even when we stayed only for 5 nights. They didnt provide us amenities for 2 nights for the extra bed. Didnt change the AC batteries for 2 nights due to which the room was very hot. The bathrooms don't have any exhaust. Overall its a laid back property but the service and staff are very rude (specially the girl at the reception - she shouldnt be allowed in the hospitality industry). I will never recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Nikola

Had a great stay. Very polite and helpful staff.

Leisure Self

2/10

Poor

11 Jan 2025

Tracy

Terrible customer service, still waiting on a response on if they will refund our money. We had no showers, bathroom was full of bugs when we arrived. No response to our complaints. We found the staff rude and unhelpful. We ended up having to find a different place to stay so we could finally take a shower

Friends

6/10

Pleasant

30 May 2024

Robert

You can see thar this was once a classy resort, however it has been let slip.
Upon my arival i complained that i had very very poor water pressure and no hot water.
After seven days, the water pressure was still little more than a dribble and still no hot water.
Sure, its in a great location and some of the rooms/ bungalows were great in a backpacker way, but for the money asked, there are many better places within one minute walk.

Leisure Self

8/10

Excellent

06 Mar 2023

Stephen

Another enjoyable stay at this friendly hotel, always enjoy the gardens.

Leisure Friends

6/10

Pleasant

20 Dec 2022

Brett

The first room assigned was way in back and up numerous stairs and inclines. I am not a young man anymore. It was like a gym workout to get to my room. Internet was troublesome at times. Phone in room did not work. TV extremely limited. A/C in room went out took entire day to fix. Place could use a facelift. Spent a decent amount of my time there a bit frustrated.

Leisure Self

8/10

Excellent

10 Feb 2020

Verified traveler

Location is good . It is near the main street but rooms are not by the street . Like a bangarow in the garden. Swimming pools sre cozy but they have 2 pools for kids. Suit for long stayer. Staff are friendly.
No any lift. Shoud walking from reception to room in the garden.It seems lttle bit difficult for old person.

8/10

Excellent

26 Jan 2020

Verified traveler

Excellent position- short walk to beaches. Clean and well presented rooms

Leisure Family

2/10

Poor

01 Dec 2019

Verified traveler

Position between Karon and kata beaches good.
Cultural gardens.

Ditty sun loungers and mistresses with dirt and grime in them, tv not working and room not always serviced.

They charge for pool towels and only have reception deposit boxes rather than safe in room

Restricted breakfast choice.

Leisure Self

10/10

Exceptional

25 May 2019

Verified traveler

Enjoyed the garden setting and koi ponds. Very relaxing.

Leisure

10/10

Exceptional

24 Nov 2018

Chris

We had a lovely week here, staff so very helpful and welcoming, room spotless, facilities excellent. A truly great place to stay. Thank you.

8/10

Excellent

13 Aug 2018

GERARD NG

Value for $$$ stay.

Overall, service was very good. Commendation to General Manager Mr Duke m frontcounter staff. They remembered my birthday. And i got a piece of cake, a big surprise. Also got upgrade Foc. Only problem was no Tv n wifi/internet was not working n intermittent respectively due to thunder storm b4 our chk in. Facilities under repair. KGR was centre between Kata n Karon beaches both 10mins walk. Garden surrounding was v good for morning exercise. Breakfast ok.

Partner

8/10

Excellent

01 Feb 2018

Verified traveler

No complaints!!

I would absolutely stay here again. The location is perfectly placed between the busy city streets and the less populated and just as beautiful beaches!!

10/10

Exceptional

01 Nov 2017

Kristeen

Hidden Gem- Our new found favourite!

We had a wonderful stay at Kata Gardens. Despite having visited Phuket numerous times over the past 20 years we had never stayed at this hotel before. It was so quiet and peaceful with accommodation in individual cottages nestled within traditional gardens on a hillside - you would never know that you were in the Centre of Kata, within a stone's throw of all the shops, restaurant, and beach. The staff were smiling and helpful and cleaning staff went about their work quietly without shouting to each other from a distance as experienced in many hotels in the past. The manager was also particularly thoughtful and supportive when helping us deal with an issue unrelated to the hotel. Wifi was included free and was surprisingly good especially compared to other hotels that we have stayed in in the past. The gardens were so well maintained; they were a delight to walk through and the pool was secluded, was nicely set among the trees.
Rooms were spacious, cheerfully and tastefully decorated; we had a lovely surprise when we discovered a second bedroom! The glass cubical showers were so clean that I had to touch the panel to see the glass! Buffet breakfasts were adequate especially considering value for money.Altogether the hotel was a wonderful experience; we will definitely be back.

8/10

Excellent

04 Apr 2017

Mr John

Good hotel close to restaurants and beach.

First impression on busy road, restaurants, bars, music but rooms are chalet style set in lovely gardens with winding paths some with a distant sea view well back off the road. The staff, every one so polite and helpful.
Good internet connection in reception and restaurant.
Free safety box at reception,
Free beach towels, beach mats and some sun umbrellas.

6/10

Pleasant

21 Feb 2017

Verified traveler

Great service, shops and restaurants across the road and beach walking distance

8/10

Excellent

18 Jan 2016

Verified traveler

Older hotel with character!

Nice place with simple standard but that was ok, We liked the old Thai style, a garden oasis in the middle of town.

6/10

Pleasant

29 Jan 2026

scott

The pool is hard to walk around because of lose gravel. The staff amazing and the room simple and cute

Friends_and_family Family

2/10

Poor

22 Jan 2026

Alexander

Worst hotel I’ve ever stayed in. Dirty and disgusting. No cleaning. Power cuts and toilet stopped working. DONT STAY HERE!

Self

8/10

Excellent

03 Apr 2025

Virginie

Nous avons adoré le cadre, la végétation, authentique. si vous voulez un resort passez votre chemin. Proche de tout magasin resto plage. Le petit dej nous a un peu déçu. Mais sinon très bien

Leisure Family

6/10

Pleasant

16 Feb 2024

Thomas Stenberg

For billigt

Billigt, men meget slidt.
Frygtelig hårde senge, kedelig morgenmad. Medarbejdere der ikke forstod engelsk. Der er ingen spa mere.
Ligger ved tæt på strand. Fin have som de holder lidt.

Partner

6/10

Pleasant

03 Mar 2023

Heiko

Die Hotelanlage ist sehr schön in einen Garten gelegen, dadurch ist es sehr ruhig und man hört die Straße nicht. Das Personal, insbesondere die Roomboys waren sehr bemüht und stets freundlich. Ebenso die Nähe zu beiden Stränden, Karon und Kata, sind ideal.
Was den Aufenthalt leider nicht so schön gestaltet hat, waren einige andere Punkte. Die Deluxe-Zimmer verdienen nicht wirklich diese Bezeichnung. Deluxe bedeutet in diesem Hotel lediglich 5qm mehr Fläche in den Zimmern. Es gibt keinen Safe in den Zimmern und die Sauberkeit läßt stark zu wünschen übrig, bei Einzug mußte die Toilette von \"Resten\" gereinigt werden. Bei einer Störung der Klimaanlage waren nur 3 Tage Wartezeit von Nöten, bis es behoben wurde. Das Frühstück ist als solches nicht zu benennen. Man halt die Wahl zwischen 2 Obstsorten, 1 Saftsorte, Müsli, Toastbrot oder einem Omelett. Es ist also mehr als überschaubar. Wir haben unser Frühstück in einem anderen Hotel eingenommen und waren beileibe nicht die Einzigen. Das übrige Personal, besonders am Frühstück und dem Restaurant, waren der englischen Sprache teilweise nicht mächtig, so das ständig ein Übersetzer von Nöten war, was teilweise das Bestellen sehr behindert hat. Schluß endlich sind wir auch da dann anderweitig ausgewichen.
Meine Reisebegleiter und ich waren schon sehr oft in Thailand, besonders in der Region Kata. Daher kennen wir einige der ansässigen Hotels. Das Kata Garden Resort können wir aber leider nicht wirklich weiter empfehlen.

Leisure Family

6/10

Pleasant

26 Feb 2023

Youssef

L’hôtel est un peu excentré du centre ville et de la plage mais ce n’est pas plus mal. Confort très sommaire et hôtel vieillissant.

Friends_and_family Family

8/10

Excellent

25 Jan 2022

niklas

Bra service från personalen

Väldigt serviceminded personal som verkligen gjorde vistelsen trevlig.

Partner

10/10

Exceptional

22 Mar 2020

Verified traveler

清潔でスタッフの気配りも素晴らしいです

Leisure Friends

6/10

Pleasant

14 Mar 2020

Verified traveler

Personalet gjorde hvad de kunne. Slidt Resort. Ualmindelig kedelig morgenmad

Leisure Partner

8/10

Excellent

25 Feb 2020

Verified traveler

Ensimmäinen yö oli meluisa ja huono huone. Se saatii vaihdettua toisena päivänä. Huone oli hyvä. Viimesenä päivänä vettä ei tulkut mistään ja jouduttiin lähtemään pitkälle kotimatkalle ilman suihkua yms. Henkilökunta ystävällistä.

Leisure Partner

2/10

Poor

21 Feb 2020

giorgia

la struttura è in posizione ottima, peccato che è in condizioni disastrose e fatiscenti. da non consigliare , vacanza rovinata

Leisure Family_with_children

8/10

Excellent

15 Feb 2020

Verified traveler

Kata Garden Resort har en fantastisk proff.betjening,alltid hjelpsomme og blide,god frokost og lunsj.Stedet ligger sentralt til holdt i thai stil,veldig sjarmerende og trivelig.Men rommene trenger en solid oppgradering.
Musikken var veldig bra,men lydnivået var altfor høyt til for eksempel å innta middag,eller ta noe å drikke,noe vi kunne tenkt oss.Det ble bare en gang.

Leisure Friends

8/10

Excellent

03 Feb 2020

Verified traveler

Dejligt sted, flinke mennesker og en dejlig bungalow.

Leisure Partner

4/10

Poor

08 Jan 2020

Verified traveler

コスパ良いホテルです。

ネットサイトからの申し込みですが、チェックインを試みると予約が無いとのことで何度もカウンターで予約番号やメールの返信を見せて粘り強くカウンターに食い下がり50分程度待たされて不安な状態を味わいました。また、free parking有りだったのに路上駐車を強いられ混雑した場所も相まって不安が最大級になった事は残念でした。
やっと確認できてこれからクリーンナップするとの事でしたが、通された部屋は予約した部屋とは全く違い、寝れれば良いやっと言う感じでしたがとてもカビ臭くて寝ることも許されない感じでした。
その日のうちに部屋の変更をリクエストしたが明日以降と言うことで諦めて、翌日再度確認したが出来ない。と言うことでしたのでここでも粘り強く交渉し変更してもらったかたちです。4日間の滞在で、部屋周りの現場スタッフの対応はとても良いですがカウンタースタッフは英語もあまり理解せず一方的な対応が多く交渉力のある方でないとお勧めはしません。
まあ、細かい事を気にするならもっとグレードアップしたホテルを利用するべきですけどね。
コスパとしては良いので期待しすぎないと言う事ですね。

Partner

8/10

Excellent

08 Jan 2020

Verified traveler

Fine place to stay to the price

The hotel has changed a lot over the years to the worse. The spa area is not being kept and looks abandoned. The pool area is ok but could use new madrasses and pavement. Some of the bungalos are being used as furniture disposal and also looks very abandoned. The staff is very kind. Breakfast is good and the garden is cozy. Close to the beach and shopping.

Partner

8/10

Excellent

17 Dec 2019

Verified traveler

Trevligt hotell nära till allt,minus för musiken som spelade varje kväll och det hördes genom stängd dörr.

6/10

Pleasant

15 Dec 2019

Jesper

Enkelt hotell nära till mycket

Enklare hotell, passar utmärkt några nätter. Frukosten och städningen kunde varit bättre

Partner

6/10

Pleasant

25 Aug 2019

Verified traveler

朝食が7時からだが、7時に準備されていない時がある、ワンパターンの朝食なのであきる。

Leisure Self

8/10

Excellent

07 Aug 2019

いつものホテルなので安心していました

Leisure Family_with_children

6/10

Pleasant

31 Mar 2019

Verified traveler

Die Hotel an sich und die Zimmer waren in Ordnung. Pool war zwar etwas klein aber absolut ausreichend. Frühstück war gut.
Nicht gut war, dass der Safe nicht im Zimmer, sondern an der Rezeption und zu klein war. Laptop hatte darin keinen Platz.
Das Hotel hatte wohl ein Problem mit der Wasserversorgung. Von Tag zu Tag wurde das Wasser schlechter, kam am Ende braun aus dem Wasserhahn/Dusche/WC. Am Abreisetag wurde sich aber wohl darum gekümmert, da dann das Wasser für 2 Stunden mal gesperrt war.

6/10

Pleasant

14 Feb 2019

Verified traveler

Vores værelse var nyt, men vi følte, at vi boede på en byggeplads.

Leisure Friends

8/10

Excellent

13 Feb 2019

Verified traveler

Cet hôtel est très bien placé, proche des commerces, des restaurants. La plage est à 10 minutes à pied. Le jardin est très joli avec une belle végétation. La piscine est agréable. Très calme malgré la rue passagère

8/10

Excellent

06 Feb 2019

Verified traveler

Hyvällä paikalla, ravintolat ja ostospaikat lähellä. Lyhyt kävely matka katan sekä karonin rannoille.

6/10

Pleasant

25 Jan 2019

Verified traveler

The security man was very ok. Some People ind the reception was ok
But the rest speciel ind the restaurant and at the breakfast was very bad and none smiling at all.

6/10

Pleasant

14 Jan 2019

Verified traveler

部屋は広く快適に過ごせる。
但し、部屋がコテージのようになっている為、坂道を登らないといけないので、高齢の人などは注意が必要。
スタッフは気さくで良い人達。
朝ごはんのビュッフェは品数が少ない。
セーフティボックスはフロントにあり、朝8:30〜じゃないと開けられないとのこと。朝早い時間帯に出かける人は要注意

8/10

Excellent

02 Jan 2019

Rune

Familiferie Kata beach

Hadde et fint opphold selv om vi var uheldige med våre hotellrom.Prøv å få hotellrom ikke så langt opp fra resepsjonen. Vi ble liggende i et byggeprosjekt med mye støy. Rommene var rene og fine i størrelser. Kunne trengt ny aircondition som også støyet. Fin beliggenhet til Kata Beach og Karon Beach. Enkel men helt OK frokost.

Family

6/10

Pleasant

11 Aug 2018

Verified traveler

Ruhiges Hotel mit schönem Garten. Leider direkt an der Straße. Man hatte kein Meerblick kann aber gut zu beiden Stränden laufen. Das Zimmer war okay, die Sauberkeit ließ aber deutlich nach, je länger wir dort waren.

10/10

Exceptional

20 Jul 2018

Verified traveler

Excelente hotel cerca de las playas de Kata y Karon. Personal muy agradable y serviciales. Habitaciones muy amplias, limpias y cómodas.

10/10

Exceptional

13 Apr 2018

Robert

Fantastic beautiful garden and area. Close to everything. Live music every night. Good breakfast. I liked it very much. But beware the bungalows are on a high hill, it’s good workout every time you go to your room.

Partner

8/10

Excellent

03 Jan 2018

Verified traveler

Tropiskt hotell

Stället var gulligt men om man inte gillar trappor så ska man absolut inte ta in här för att man får gå i 5 minuter upp till rummet. Bra service och extremt trevlig personal . Dock behöver rummen rustats upp och målas som för det var i dåligt skick. Och Internet fungerar bara i receptionen.

Partner

6/10

Pleasant

02 Jan 2018

Stefan

Das zimmer war riesengross mit küche und balkon. Leider hat die Toilette einen Defekt und machte einen Riesen Lärm. Das Frühstück war zudem sehr bescheiden. Für ein paar Tage aber ok.

Family

10/10

Exceptional

06 Mar 2017

Anders

Genom trevlig hotell direktör , som lät oss behålla rummet til 16 : 00 då vi reste hem.Alltid ett leende i receptionen! Hit kan vi lätt åka igen!

Partner

6/10

Pleasant

01 Mar 2017

Liselotte

Bo mellem kata og karon

Nem indtjekning, venligt personale. Lidt slidt hotel, men billeder og beskrivelse passer med virkeligheden. Der er restaurant til hotellet der ligger ud til gaden. Morgenmaden var ok.
Prisen matcher det man får.

Partner