The Ritz-Carlton, Nikko

Japan , Tochigi
NIKKO, 2482 Chugushi
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20 reviews shown

2/10

Poor

11 Nov 2025

Cyrille

Only the price of the stay makes it a 5 star hotel! Fabulous grounds and rooms over Chuzenji lake but the service was dismal. Rooms not ready at check-in but what’s worse is that one of the rooms given had marks of someone having sat on the bed as we walked in. Allocates time slots for breakfast with a few seats at the grilled counter of the teppanyaki restaurant with additional fragrance of the grilled fish from the night before and facing a wall with that. Sharp fish bones found in 2 of the savoury cakes during our afternoon tea. Stupid seating arrangements at the Lake House restaurants with a very uncomfortable sofa and no stock on the only Italian wine we ordered. We have been clients of RC Tokyo for 17 years with no problem at all but the RC Nikko is a disgrace to the Japanese welcoming tradition. It comes down to the hotel management and this GM should be fired! There is a management problem at every level and it generally comes down from the top! Stay away!

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Alfonso

I stayed at the Ritz-Carlton Nikko recently and honestly, it was one of the best hotel experiences I’ve ever had. The location alone makes it worth the trip — right on Lake Chuzenji, with the mountains and waterfalls of Nikko all around. It feels super peaceful and completely different from the city vibe of Tokyo.

Rooms

The rooms are huge by Japanese standards and beautifully designed. Think modern but with lots of Japanese touches — sliding doors, deep soaking tubs, and big windows that frame either the lake or the mountains. Mine had a lake view and waking up to that every morning was amazing.

Food

Food was excellent. Breakfast had both Japanese and Western options (the Japanese one was really special). Dinner was pricey, but the kaiseki course was worth it for the experience. If you want something lighter, there are cafés around the lake too.

Onsen & Spa

This is where the hotel really stands out. The onsen (hot spring) is incredible — both indoor and outdoor baths with natural hot spring water. Sitting outside in the hot bath while looking at the mountains was pure magic.

Service

super professional, but also warm and friendly. They remembered small details about preferences and made everything feel easy. Special thanks to Alex, Marek and Tiff.

Overall

If you’re heading to Nikko and want to splurge, this is the place. It’s not cheap, but it feels like an experience rather than just a hotel stay. Perfect for a co

Leisure Family

10/10

Exceptional

24 Nov 2024

TRudi

The hotel property is amazing. But don’t like the area. Everything closed around 5:00 pm. There was no restaurant s in the area and shopping, so we have to eat at the hotel.

Leisure Family

10/10

Exceptional

11 Oct 2024

tracy

I would tell everyone traveling to japan to go to Nikko and to stay at this property. It is magical!!

Leisure Self

10/10

Exceptional

04 Aug 2024

STEPHEN

Amazing hotel and enjoy it

Friends_and_family Family

10/10

Exceptional

31 Mar 2024

LIZA

Overall, my stay at the Ritz-Carlton Nikko was nothing short of exceptional. The combination of the hotel's serene location by the lake, impressive interior, outstanding dining options, and top-notch service truly set it apart as a luxurious retreat that I would highly recommend to anyone looking for a refined and relaxing getaway. My experience at this hotel has left me with wonderful memories and a deep appreciation for the Ritz-Carlton brand.

Leisure Family

10/10

Exceptional

16 Sep 2023

Tom

Best place in Nikko

The Ritz Carlton did not disappoint, Max checked us in made us feel so welcome.
The entire staff was superb. The hotel fits beautifully into the surroundings would definitely stay there again.

Partner

10/10

Exceptional

30 May 2023

Isaac

It’s almost flawless if they’d improve few things

Excellent location, very spacious room with excellent view of the lake. Staff were all nice and helpful. Food quality was good too.

The yukata provided was way toooo long for Asian (even small size). It was too transparent and not soft enough. The lake area was rather cool but no “vest” to wear outside the yukata was provider. I couldnt enjoy the nice garden with my yukata… it was too cold.

Besides, please consider to serve milk at the onsen resting room. It was my first time in Japanese onsen that no milk was provided. No matter it is free of charge to not, it should have it. It is just the culture and some customers like me would be expecting it.

Except the milk and yukata….. it is almost perfect. We did enjoy my stay very much.

Partner

10/10

Exceptional

02 Mar 2026

Tzu-Wen

全館專人接待與介紹對於較晚入住旅客很貼心服務

Partner

10/10

Exceptional

26 Feb 2026

Akimi

素晴らしいサービスでした。今回は記念日で背伸びしましたが、また行きたいと思える素敵な場所でした。スタッフの皆さんありがとうございました。

Partner

10/10

Exceptional

06 Jan 2026

YOSUKE

良かった。

10/10

Exceptional

12 Nov 2025

芳美

全てにおいて、とても素晴らしい旅になりました。
部屋の完璧な清潔感、温泉、食事等々。
素敵な経験をささて頂きありがとうございました！

Leisure Friends

10/10

Exceptional

25 Sep 2025

Yasuko

世界中のリッツに宿泊させて頂いておりますが、日光のリッツホテルは流石！おもてなし日本！世界のリッツを超えた素晴らいおもてなし、グローバルで、食事も素晴らしかったです。静寂で景色もおごそかで、
素晴らしい贅沢な時間、空間を独り占め出来る
心地の良いホテルでした。
スタッフの皆様も、お客様に心で寄り添って下さり感謝です。

Leisure Friends

6/10

Pleasant

24 Aug 2025

wataru

洋食が美味しくなかった。
朝食は美味しかった。

Leisure Family

10/10

Exceptional

18 Aug 2025

Asano

遅くても夕方6時くらいまでにホテルに到着した方が良いです。ホテルの周りでなかなか食事が出来ません。鳥居近くのペンションメロディーと言う名前だったと思いますがステーキ丼2200円などその他２人で5000円で満足な食事できました。19時には閉まります。ペンションの駐車場の横に酒屋さんあり、買い出しできました。リッツ・カールトンの中は別世界ですが周りにコンビニはないのでご注意下さい。

Leisure Partner

10/10

Exceptional

07 Aug 2025

AIRI

木造のは部屋が和を感じさせてくれてとてもよかった。温泉もついてるのはポイント高いです。海外の方が多くて食事は静かに食べたかったなと思いました。色々と要望に応えてくださりさすがラグジュアリーホテルだなと感じました。また行きたいです。

Leisure Friends

10/10

Exceptional

16 Mar 2025

David

Excelente excepto por servicio transporte

Uno de los mejores hoteles que hemos ido. No hay mucho que hacer donde se encuentra y ayudaría que tuvieran un servicio para recoger en la estación de tren.

Partner

10/10

Exceptional

23 Nov 2024

誕生日に利用。アクティビティが充実していてとても楽しめた。スタッフも心地よい気遣いで穏やかに過ごすことができた。

Leisure Partner

8/10

Excellent

16 Nov 2024

スタッフの方のサービスが素晴らしかったです。

8/10

Excellent