Residence Inn By Marriott Rockford

8/10

Excellent

08 Mar 2026

Mike

The hotel was clean and comfortable. Served its purpose for our trip to Rockford. My

10/10

Exceptional

08 Feb 2026

Naj

I always go here and every time I’m very please with service overall

4/10

Poor

11 Jan 2026

Kendrick

Hey Expedia Support Team,

I am requesting assistance regarding my current hotel reservation at the Residence Inn by Marriott Rockford on Colosseum Drive.

Upon arrival, the door to my assigned room was partially open, which raised immediate security concerns. After reporting this to the front desk, I discovered additional issues within the suite that have impacted my stay. These include cracked kitchen flooring, a sink that drains into the dishwasher causing flooding when water is used, and unstable dining furniture.

I reported these concerns to hotel management and was advised that, because the reservation was booked through Expedia, any request for compensation or refund would need to be handled through Expedia directly. I am attaching photo documentation of the issues for reference.

I am currently in town for work and continuing my stay due to scheduling obligations. However, given the condition of the room and the disruption caused, I am requesting a partial refund or credit for the affected nights.

Thank you for your assistance and for reviewing this matter. I look forward to your response.

Sincerely,
Kendrick Farris
Hotel: Residence Inn by Marriott Rockford
Check-in Date:January 7th

Business Family_with_children

10/10

Exceptional

09 Jan 2026

Naj

Lovely stay

10/10

Exceptional

02 Jan 2026

jamal

Fantastic staff room and overall experience

10/10

Exceptional

16 Dec 2025

jakkar

Loved the stay

8/10

Excellent

23 Nov 2025

Julie

There is a strip club next to the hotel, and my husband went to dump some garbage that we had in a dumpster outside and he told me that there was a man getting oral pleasure from a woman by the dumpster! Thank goodness he did not bring our grandson out there with him. With regard to the hotel itself, the suites are separate from the building with the pool so if it’s cold outside, you have to bundle up to go to the pool. But the pool is quite cold and so is the room that the pool is in so it’s hardly worth it. The pool itself is small so if you’re bringing several children, it’s not worth it. The quality of the furniture inside of the suite was old and worn, particularly the dining room table, which looked like it had had been used, possibly for prostitution. The legs were ready to give out, and the table itself was very worn. They were not enough pots and pans of reasonable sizes in the kitchen itself and we had to go out and get a lot of our own kitchenware like a decent spatula and some steak knives. The one good thing in the room was a fireplace. It’s a wood fireplace. The rooms themselves are very clean, but as I said, it’s right next to a strip club, there are sketchy people outside in the parking lot at night, and I’m sure that they bring it inside the hotel from time to time. Will probably encourage my family in Rockford to come closer to the western suburbs of Chicago next time.

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Deanne

Very clean!

10/10

Exceptional

15 Nov 2025

marguerite

It was a nice 3 night stay. There were options for breakfast some hot and cold

Leisure Self

10/10

Exceptional

31 Oct 2025

Dionicia

Friendly staff

10/10

Exceptional

29 Oct 2025

David

No surpri

Business

6/10

Pleasant

25 Oct 2025

Michael

Fair

Leisure Partner

8/10

Excellent

23 Oct 2025

Paula

water all over the floor in the room and breakfast ran out of plates and food 45 min before it was to end

Leisure

6/10

Pleasant

13 Oct 2025

Jayne

Very rundown. Breakfast was disappointing. Bed and towels were okay. Room was old.

Leisure Partner

8/10

Excellent

29 Sep 2025

Jaylen

Birthday

Rooms were dated but clean overall. Family friendly. Ice maker outside room but hotel doesn’t provide buckets. Told us to use ice maker in room freezer but sign said it takes 72 hrs to produce ice and our stay was only 2 nights.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Joseph

Friendly staff

Partner

10/10

Exceptional

16 Sep 2025

Nichol

Loved it!

10/10

Exceptional

14 Sep 2025

Lorena

Staff was friendly and check in was quick

Leisure Partner

10/10

Exceptional

09 Sep 2025

Mark

Best value we’ve had in a long time.

4/10

Poor

20 Jul 2025

Clifton

Outdated

Business_and_leisure Family

8/10

Excellent

16 Jul 2025

Sara

Room was nice and big. I did book a handicap accessible room but it wasn't.

Leisure Family

8/10

Excellent

15 Jul 2025

Verified traveler

Hotel rooms need a lot of fixin’

The hotel staff was amazing: friendly, helpful and good at their job. The hotel room itself, however, was rundown and tired looking. The coverlet on the bed was frayed; the bathroom cabinet was chipped and sorry looking; one dresser drawer would shut all the way and the carpet had a nasty looking mystery stain in front of the closet. Not what I expected from a Residence Inn.

Business

6/10

Pleasant

07 Jul 2025

DIANA

I have stayed in several hotels in this area of Rockford and this hotel has the best pool.
BUT, the mattress was horrible! I had nerve pain every day.
I'd like to suggest [other than new mattresses] is 1) the lighting is very dim. Needs a couple of brighter lights. And
2) Needs a full length mirror.
plus side, they have GREAT cookies every day! :)

Leisure Self

10/10

Exceptional

10 Jun 2025

MRS B A

Huge double bedroom suite, 2 bathrooms with seating area and well equipped kitchen.
Very clean & comfortable beds.
Friendly and cheerful staff throughout.
Very reasonable rates considering the facilities.

Partner

8/10

Excellent

03 Jun 2025

Richard

Lots of grass

10/10

Exceptional

02 Jun 2025

Ken

The staff was friendly, the room was clean and comfortable and spacious. The breakfast was hot and tasty.

Leisure Partner

8/10

Excellent

01 Jun 2025

Richard

Spacious room. Friendly staff. Rooms a bit dated but clean.

4/10

Poor

30 May 2025

Arlene

Just old, not updated. Very friendly people and staff provided excellent service.

Leisure Family_with_children

10/10

Exceptional

17 May 2025

Dennis

Loved the room…we had a suite with two bedrooms with king beds.

Partner

10/10

Exceptional

12 May 2025

Paula

Clean, nice breakfast - they had a hot breakfast sandwich for you to grab and take before the regular breakfast was served. Comfortable beds.

Leisure Family

10/10

Exceptional

11 May 2025

Maylene

Great place with a reasonable price

Leisure Family

10/10

Exceptional

28 Apr 2025

Quiana

I love just the place and the area

Leisure Pet

10/10

Exceptional

06 Apr 2025

Jesania

Lovely

10/10

Exceptional

31 Mar 2025

Jacquelyne

Love the king room. The kitchen has pretty much everything you need. The breakfast is very nice. Great place to stay and not feel like you are in a hotel. It’s like your own little apartment. Highly recommend.

Leisure Family

4/10

Poor

02 Mar 2025

Carol

Pretty Disappointing

This place needs a refresh. I saw broken floor tiles, scratched and worn furniture, etc. Plus, phones weren’t working, so we couldn’t call the desk, TV’s weren’t showing any channels or streaming, and ice machine in the refrigerator didn’t work. The front desk staff were very nice, but this was the worst hotel experience I’ve had in a while.

Friends_and_family Family

4/10

Poor

02 Mar 2025

Paris

The WiFi didn’t work, two tvs did not work , when we arrived the phones were down for hours. I wasn’t expecting a $255 per night suite to not suit all the needs of traveling and being really comfortable. The staff at front desk was rude and had me and my family waiting because there phones was down so we had to call the third party who we booked through to update changes to our reservations and email the new update to them. All around very stressful check in process and the stay was not worth $255. A lot of amenities were not working and up to part.

Business_and_leisure Family_with_children

4/10

Poor

27 Feb 2025

Verified traveler

Clean & safe it ain't

Surprise $5 fee for parking added at the end of the stay. Security was a joke - card readers to access building were completely broken or outright missing. Gym is in a separate building from the hotel rooms, which isn't advertised on the site, and not ideal in winter/rain. Massive gap between bottom of door and floor allowed pot smoke and noise from neighbors into the unit.

Business

8/10

Excellent

12 Jan 2025

Amber

The room was clean but the carpet was old. Lots of scratches and dents in the vanity. The breakfast was great and staff were friendly.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2025

Marjana

Very nice property!

10/10

Exceptional

21 Nov 2024

Eboni J

The receptionist was so very sweet and helpful when we arrived. I wish I remembered her name so I could put it here she made the stay so much better!!

Leisure Family

10/10

Exceptional

15 Nov 2024

Marjana

My fiancé and I visit Rockford, IL quite frequently and this is the only hotel that we feel comfortable in. I work front desk at a hotel in Indiana and I know all the ins and outs. I can honestly say this hotel is 5 stars when it comes to cleanliness and customer service.

Leisure Partner

10/10

Exceptional

24 Oct 2024

Paula

Central to the expressway

Leisure Family_with_children

10/10

Exceptional

06 Oct 2024

Allison

Very clean and friendly staff!

Leisure Family

10/10

Exceptional

25 Aug 2024

Miguel

Everything was clean and the area was very quiet and close to a lot of good stores in one major thing about this place. The staff was awesome.

Leisure Family_with_children

2/10

Poor

25 Aug 2024

Jemalla

We contacted the front desk about our television not working and she said she would call the company which is in Canada to reset it. I called back about 30 minutes later and she said a server was down and other tvs were out as well. Upon checkout we asked for a credit to our room because of the issue. She said contact the manager because she couldn’t do anything. Very disappointed with this hotel. I won’t be staying here anymore.

Leisure Family

6/10

Pleasant

25 Aug 2024

Pamela

I thought I was suppose to get two queen size beds. Instead I got a suite. It had a bedroom with a queen bed and the front room had a pull out bed. When you open it it came out all the way to the desk . It also was so close to the bedroom door that you could not open it all the way. The bathroom was in the bedroom. So the person sleeping in the front room had to walk into the bedroom . Was not able to give the people in the bedroom any privacy. The pull out bed was the worst thing I have ever slept on. I have slept in Japan on mats and the pull out bed was worst. The bars under the bed were sticking in my back all night. I went to the office to complain and get pain pills so I could deal with it in the middle of the night but no one was at the dask

Friends_and_family Family

2/10

Poor

23 Jul 2024

Bob

Main forgot to reset alarm clock from previous guest! Good morning!!!

Business_and_leisure Self

10/10

Exceptional

28 Jun 2024

Veronica

Quick Get-away

We enjoyed our stay. I think our only complaint was the waffle iron during breakfast wasn't cooking our waffles thoroughly. Our room was bigger than i expected as it came with a kitchenette and a large sofa bed, perfect for me and my 2 kids.

Friends_and_family Family

6/10

Pleasant

09 Jun 2024

Jennifer

It was just musty and rundown. The front desk girl was so sweet though!

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Ashley

This hotel could use some updates for sure, but it was clean and our room was HUGE. We stayed in the 2 bedroom that also had a separate livingroom and kitchen area. Would stay here again for sure.

Leisure Family

6/10

Pleasant

03 Jun 2024

Marlene

The staff was friendly. It was nice to a breakfast option. There was a crack in the bathroom sink and the wall-mounted soap was broken. The room was a bit outdated. The service was good.

Leisure Partner

8/10

Excellent

26 May 2024

Sean

Little to be desired.

The staff was extremely friendly. But from the missing hot tub that was pictured, to the disappointing breakfast service. The value for the cost was not there.

Friends_and_family Family

8/10

Excellent

25 May 2024

Verified traveler

The staff was friendly and helpful. The property could use some maintenance - peeling wallpaper in the bathroom, tiles chipped or missing grout. The cleaning seemed really good but when I opened the dishwasher wondering where all of the dishes were, it was almost full with dirty dishes. The breakfast seemed good (I didn't try everything) but I was really disappointed when the coffee was cold. Microwaves fix a lot.

Self

10/10

Exceptional

16 May 2024

Fabrizio

Good value for money and good breakfast

Leisure Family

8/10

Excellent

12 May 2024

Brandon

Nice place. Room was clean and spacious. Road construction was passable. Local dining options were kinda pricey with long wait times. Woild stay there again though.

6/10

Pleasant

23 Feb 2024

Joseph

I thought the room was very dingy. It was a little depressing. There was no dish soap for the dishes. There was an extra roll of papertowels which was nice. We were only there for 2 nights and were not going to buy dish soap. The staff was very pleasant. The room had an odor of cat urine upon walking into the room.

Leisure Pet

10/10

Exceptional

15 Oct 2023

Xavier

I like that the staff was very nice and the room was very clean I was most definitely stay here again!

Leisure Partner

10/10

Exceptional

14 Oct 2023

Mary-Ellen

Wonderful

Partner

10/10

Exceptional

02 Oct 2023

Shari B

The room was complete with a full kitchen and dishes. The linens were really nice too!
The breakfast was very good with real eggs, waffles, bisquits, oatmeal, toaster, fruit.

Partner

10/10

Exceptional

10 Aug 2023

Maricela

Great nights rest

I love how many hotels now have the shampoo, conditioner and body wash pumps in showers. Makes showering so simple. The mattresses were beyond heavenly, I always struggle to fall asleep while on vacation and seems like I need a vacation from my vacation, but these beds were phenomenal. Love the kitchen inclusion, it’s like a small home. It was great, and breakfast was enjoyable. Didn’t use the pool, but it’s there. Absolutely loved this place.

Friends_and_family Family

6/10

Pleasant

06 Jun 2023

Joseph

Dryers in the laundry don't work, hourly staff were nice, manager is a hack

Pet

6/10

Pleasant

10 Apr 2023

Anthony

Noisy overhead patrons

I love staying at the Residence Inn, and will continue despite having issues this trip. I was on the 1st floor of 3 stories, the people above us were extremely noisy. Hotel staff were notified and they calmed down for a while...
2nd toilet floaded butcthey broughtva plunger asap. Other than that. I would recommend this hotel

Friends_and_family Family

10/10

Exceptional

21 Mar 2023

Tim

Nice place.

Nice spacious room. Great breakfast.
I wish the pet fee amount would show on Hotels.com website as it was $75, which is a bit high for a small dog.

Partner

10/10

Exceptional

01 Mar 2023

JEANNE

Clean, efficient, .

Bathroom products were almost empty and removed from wall. ( shampoo, body wash, etc)
Otherwise well set.
A dust pan would be helpful for pet friendly units.

Leisure Pet

10/10

Exceptional

18 Feb 2023

Deshauntae

Staff was very nice

Business

10/10

Exceptional

06 Jan 2023

Ellen

My spouse and I (central Michigan) had a delayed Christmas here with our adult child (eastern Minnesota), and it was a lovely place to meet. Excellent restaurants nearby, and grand to have a kitchenette in our suite. I just wish they hadn't removed the whirlpool; still in the hotel pictures, but not actually there.

Leisure Family

10/10

Exceptional

20 Sep 2022

Ronald L

Good hotel and at a reasonable price.

The room was clean and the beds very comfortable with lots of pillows. The breakfast was was very good with lots of selections. Parking was abundant and close to the room.

Partner

4/10

Poor

16 Sep 2022

Elizabeth

Disappointed stay

The staff was amazing ..however the hotel is dated .carpet needed cleaning..sheets weren’t changed for my 11day stay ..it is dog friendly but the dog started barking at 6am it’s also a non smoking room hotel but my neighbor was a smoker could smell it when he was up with the dog ..so not much rest the mattress wasn’t up to the Marriott standard ended up with a very sore back

Business

10/10

Exceptional

26 Aug 2022

Verified traveler

Amazing! The room and hotel is one of the best we've stayed at in awhile.

Friends_and_family Family

10/10

Exceptional

08 Aug 2022

Verified traveler

Nice hotel

Great hotel with shopping & dining around. I liked our one bedroom suite. The only odd thing was that there was 1 bathroom and you had to walk through it to get to the bathroom, so slightly inconvenient for middle of the night trips for the person sleeping on the couch bed. Nice breakfast & nice staff.

Friends_and_family Family

8/10

Excellent

01 Aug 2022

Mai Chue

G

Leisure Family_with_children

10/10

Exceptional

22 Jul 2022

Jeffrey

Had a great stay

Leisure Family

8/10

Excellent

27 Jun 2022

Charlotte

Nice Place to Stay

Very nice stay with friendly staff. Our keys kept deactivating, but staff addressed the problem immediately.

Friends_and_family Family

10/10

Exceptional

11 Jun 2022

David

Quiet stay

Everything was fine. Stayed at same location before and knew what everything was like.

Friends_and_family Friends

10/10

Exceptional

14 May 2022

Korey

Hotel was clean an comfortable. A little outdated and some pieces of furniture were a little worn. But everything worked well. Kitchen was stocked with all the dishes and cookware needed. 2-room suite had plenty of space for the program parts of a mother/daughter retreat which had 9 participants.

Friends_and_family Friends

8/10

Excellent

11 May 2022

Maikyjah

Cleaning

It’s wa great but they should make sure the sheets are clean and theses no hair in the beds thanks

Partner

8/10

Excellent

23 Apr 2022

Jeremy

The property is very clean, safe, quiet and feels like a piece of home. The Netflix and HBO apps on the TV didn't work, but Showtime and YouTube did.

Leisure Self

10/10

Exceptional

20 Mar 2022

Carolin

Probably one of the cleanest hotels weve ever stayed at! The suite was bigger than expected & very nice

Partner

6/10

Pleasant

02 Jan 2022

Tanette

I liked the fact the room had a full kitchen with dish washer. What I did not like was the breakfast not what I’m use to with complementary breakfast with a hotel also my first room TV did not work but we were moved to another room so that worked out

Leisure Partner

8/10

Excellent

06 Nov 2021

Mary

Great hotel. Good breakfast. Friendly staff. Only complaint is that no bar soap in room and front desk said we would have our room refreshed midway during our visit, and it didn’t happen. I had to call about it the next day.

Friends_and_family Friends

4/10

Poor

02 Nov 2021

James

Worn out property!

The hotel is worn. TV stand made the TV crooked. Dresser drawer was broken and NOT fixed when brought to their attention. Daily housekeeping was not provided when asked. I’ll never stay there again!

Friends_and_family Family

6/10

Pleasant

28 Sep 2021

Kim

Look like it needs to be renovated.

10/10

Exceptional

02 Sep 2021

Sirlei

Place was very clean . The staff courteous and helpful . Full breakfast served .

Business_and_leisure Partner

10/10

Exceptional

22 Aug 2021

Verified traveler

It was great, clean, just a little outdated. Bed was comfy.

Leisure Self

10/10

Exceptional

14 Jun 2021

Verified traveler

No pool access

Business_and_leisure Family_with_children

10/10

Exceptional

02 Jun 2021

Verified traveler

Loved the suite!!! Will be back again

Leisure Family_with_children

10/10

Exceptional

11 Mar 2021

Verified traveler

Loved our stay very nice and clean property you would love it

Friends_and_family Family

10/10

Exceptional

10 Mar 2021

Verified traveler

My stay was wonderful very nice property and staffs

Friends_and_family Family

10/10

Exceptional

10 Mar 2021

Verified traveler

Very Nice place & staffs I will recommend to come here it’s awesome and cozy.😍

Friends_and_family Partner

10/10

Exceptional

23 Dec 2020

Jeremy

Friendly staff, comfortable rooms. Even the TV greets you by name and tells you bon voyage!

Leisure Self

8/10

Excellent

21 Sep 2020

robert

Very nice room

Friends_and_family Friends

10/10

Exceptional

07 Sep 2020

Jennifer

Great service. Clean comfy room. Close to everything. Will definitely stay here again.

Friends_and_family Friends

8/10

Excellent

17 Aug 2020

Laura

We liked the way the room was set up. We liked the fact that we had a full kitchen and plenty of storage.

Leisure Family

4/10

Poor

14 Aug 2020

Hot

The air conditioning didn't work for 3 days. We called they gave us fans until maintenance came the next day

Family_with_children

8/10

Excellent

04 Aug 2020

tropmed

It was very cozy, clean and accessible, the staff are very courteous and the public safety signage is everywhere.

Leisure Family

10/10

Exceptional

31 Jul 2020

Ronald

getaway

It was a quick little getaway and it was great!

Friends_and_family Family

4/10

Poor

27 Jul 2020

Mary

disappointed

horrible check-in
horrible wait time
room should of been cleaner especially for price I paid
front desk person not helpful
needs better cleaning

Friends_and_family Family

8/10

Excellent

21 Jul 2020

Verified traveler

Make sure to bring your own coffee. Property is clean and staff is very pleasant and helpful. Hotel is starting to age as the furniture is a little worn. Overall, our stay was great.

Friends_and_family Family

10/10

Exceptional

16 Jul 2020

Dubby

Really nice hotel room with a full kitchen. Staff was super friendly also. Other then the smell of people using said full kitchen it was prob the best hotel I've stayed in, in a long time.

Leisure Friends

10/10

Exceptional

12 Jul 2020

Amber

It was great. Clean and comfortable!

Friends_and_family Family