Hilton Garden Inn Rockford

10/10

Exceptional

20 Mar 2026

Elizabeth

Pool was cold.

10/10

Exceptional

14 Mar 2026

Tannya

Beautiful comfortable clean rooms great customer service

8/10

Excellent

13 Mar 2026

Gary

Clean room friendly staff and comfortable bed

Pet

10/10

Exceptional

09 Mar 2026

Karla

Friendly staff. Spotless; so clean. Quiet. Comfy beds and pillows. Great location if you’re attending a show at the Hard Rock.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Kendra

great staff and clean

Family_with_children

10/10

Exceptional

02 Mar 2026

Timothy

Nice employees.

Partner

10/10

Exceptional

01 Mar 2026

Mariana

The staff, the ladies at bar and the dinning area were extremely friendly

Partner

10/10

Exceptional

28 Feb 2026

Vontrece

The pool area was amazing

8/10

Excellent

27 Feb 2026

May

The room was clean. There was a keurig but unfortunately only tea. No coffee k-cups. The hotel pool was closed due to cleaning. This information would have been nice to know ahead of time since I had invited my niece who loves to swim. The staff that worked during our stay wasn’t as welcoming or friendly as the last staff was during our previous bookings.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Cora

Staff very friendly at check in and check out . Room very clean

Self

10/10

Exceptional

20 Feb 2026

Christian

Room was very clean and staff was exceptional. Especially the employee that checked me in.

Partner

10/10

Exceptional

17 Feb 2026

Marc

Spotless room, great pool area.

10/10

Exceptional

15 Feb 2026

Kristin

Room was nice and clean. Quiet, even though the hotel was almost completely full. Staff was very polite and friendly.

Partner

8/10

Excellent

15 Feb 2026

Kimber

Stay were friendly and accommodating from when we walked in the door untilbwe checked out!

Leisure Partner

10/10

Exceptional

10 Feb 2026

Max

Very friendly. Great stay!

Business_and_leisure Partner

10/10

Exceptional

10 Feb 2026

Beth

Updated room. Hotel and room was clean and fresh.

Leisure Self

10/10

Exceptional

09 Feb 2026

Thomas

Nice clean room, very friendly staff!

Leisure Self

10/10

Exceptional

02 Feb 2026

Joshua

Easy check in/out with a clean room.

Partner

6/10

Pleasant

01 Feb 2026

Rachel

Room was not ready at check in, hot tub was very dirty and the foam was green. Kids slide out of order.

Leisure Family

10/10

Exceptional

28 Jan 2026

Daniel

Was just great

10/10

Exceptional

26 Jan 2026

Joyce

Lobby was clean and inviting. Room was spotless, bed and pillows were very comfortable but the bathroom cramped and tiny.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Anthony

Great stay

8/10

Excellent

25 Jan 2026

Keith

Pool and hot tub were nice, but very crowded and so loud you can’t hear the person next to you.
Our room was mostly clean when we got there. Night stand had sticky residue and food stuck on it, comforter was dirty on top, random items on the floor suggesting it hadn’t been vacuumed.

Leisure

4/10

Poor

25 Jan 2026

Cheri

I'm upset. The fire alarm went off, waking me dead out of sleep. I thought one of the boys' tablets had gone off. Then I realized it was the fire alarm. My grandson's wouldn't wake up. And when they did, they were crying. It was scary stuff. We grabbed all our winter gear, car keys, and the room key. In the hallway, people had no clue what to do. I asked four different people what was going on, but no one knew. I decided to take the boys to the lobby. It was very crowded in there. The man behind the counter was yelling over the alarm, stating that it was set off because someone was smoking on the 3rd floor. In my mind, how did you know that? This is a huge hotel. The fire department wasn't even there yet, and the alarm was still going off. Kids were crying, and one kid was screaming at the top of her lungs. My grandson's did what I asked them. As soon as the man behind the counter said to take whatever we wanted from the store snack area, people hoarded food. It was crazy stuff. The lobby cleared out after that. I stayed and waited for the fire department. They came in. We followed them to the elevator, and I asked, \"How do you know it was a smoker if you just got here and haven't investigated?\" One fireman looked at me and said, \"We know!\" Well, okay then. I'm to believe you. Not! This was a crazy and scary experience. I found out this morning it wasn't even a smoker that set the alarms off, it's was the hotel piping. 😑

10/10

Exceptional

24 Jan 2026

Ciara

Very nice room! Very clean and nicely decorated. Booked room for a comedy show at the Hardrock Casino...great choice!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Paul

Great friendly staff, clean room and conveniently situated!
We would stay here again.

10/10

Exceptional

18 Jan 2026

Sandy

Front desk help and it was very clean. Liked the many amenities even though I did t use many

10/10

Exceptional

15 Jan 2026

Eric

Excekkent service abd a great spot! Have stayed twice and will always come back!

Leisure Self

10/10

Exceptional

11 Jan 2026

Rebecca

No OUTSIDE lights into room, & QUITE too.

10/10

Exceptional

11 Jan 2026

TIMOTHY

We really appreciated the ladies working breakfast.hard working and friendly

Leisure Partner

10/10

Exceptional

05 Jan 2026

Erica

Clean room, staff was quick to address concerns and very helpful

Leisure Partner

6/10

Pleasant

04 Jan 2026

martin

The breakfast had few options anything cooked by sheff while you wait for pancake. Will be charged.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Nakia

Great customer service speedy check in and clean room

Leisure Family

6/10

Pleasant

26 Dec 2025

Kevin

Wish the Bathroom was in better shape, walk in Shower, Etc.

Friends_and_family Family

2/10

Poor

22 Dec 2025

Ursula

There was a ton of black lint floating in the hot tub :(

Partner

10/10

Exceptional

10 Dec 2025

Ariel

Excellent reception

Business Family

10/10

Exceptional

06 Dec 2025

Christina

Great room great staff

Business_and_leisure Self

10/10

Exceptional

05 Dec 2025

Patrick

My wife lost her wedding ring in the snow. The front desk gave us flashlights and helped us surch the snow.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Delancy

My child really appreciate the pool area. I appreciated the hospitality and cleanliness.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Deanne

accommodated early check in.

Friends_and_family Friends

6/10

Pleasant

30 Nov 2025

Michael

The room was fine but the blinds didnt shut and the room was hot. The privacy was the only issue id complain about. The front desk staff was very friendly and welcoming.

Leisure Family

2/10

Poor

30 Nov 2025

Lindsey

The pool was broken so none of the waterfalls worked. Kids were drowning in there and the parents werent watching their kids. Very obnoxious. Then when we finally were going to sleep my daughter went to the bathroom and turned the light on and a 2 inch cockroach ran across the bathroom sink and that was the icing on the cake for me. If my baby wasnt asleep I would've just left the hotel. Way too expensive for the room to deal with all of that. Horrible. Never again.

Leisure Family

10/10

Exceptional

28 Nov 2025

Iris yadira

Evething ok

10/10

Exceptional

27 Nov 2025

Janet

Nice- but pool doesn’t have all the pictured play parts operating -

10/10

Exceptional

15 Nov 2025

ruthann

Room was great. Staff was very helpful when we decided to stay another night.

Partner

10/10

Exceptional

10 Nov 2025

TAMMY

Room was nice, clean

8/10

Excellent

10 Nov 2025

Dan

Room was great, staff super friendly. Elevator floor was wet due to people going to and from the pool. Breakfast was good, eggs were ok, but lots of other options.

Leisure Family

10/10

Exceptional

10 Nov 2025

Ken

Hot tub Not available. But did not need anyway. BUT. No free breakfast. $13 each.

Pet

10/10

Exceptional

09 Nov 2025

ruthann

Staff was very helpful. Very nice clean room. Decided to stay another night.

Partner

8/10

Excellent

07 Nov 2025

Susan

Excellent staff, beautiful lobby, clean and well-equipped spacious room.

6/10

Pleasant

25 Oct 2025

Alison

Staff was very friendly, but we had a poor stay here. I didn't like the bed, my partner was allergic to something in the room (we suspect the laundry detergent), and there were screaming children running through the halls until after midnight. The kids in the room across the hall were so loud. We had trouble sleeping.

Partner

6/10

Pleasant

24 Oct 2025

sejal

No free breakfast

4/10

Poor

12 Oct 2025

Mary

Before arriving, I tried six times to reach the operator at the Hilton Garden Inn in Rockford. I had questions, but each call to the local number rang over 25 times before disconnecting. Every time, I had to call Hilton’s 800 line, battle the bots, and beg a human to transfer me back to the hotel. It was an enormous hassle, a time-suck, and a terrible introduction to this branch.

The problems didn’t stop there. The mums outside were dead from neglect, the lobby coffee table was littered with debris, and only one clerk manned the front desk during peak check-in. None of the staff wore uniforms or name tags, and they looked sloppy. The elevators crawled, my room was cave-dark, with lumpy pillows, too few blankets, a sagging mattress, mold in the tub caulking, and stains on the floor.

The wedding brunch was a disaster. There was no coffee, stale pastries, bagels with no toaster, yogurt with no spoons, raw bacon, and constant silverware shortages. Service was chaotic, and the spread was embarrassingly poor. I expect better quality from Hilton.

I paid an exorbitant amount for my room, and the conditions were unsatisfactory. The phone ordeal was infuriating, and the other failures — from the dead mums to the sloppy staff and mold in the bathroom — were shocking. This branch clearly needs help. I want my money back.

Bad form, Hilton. I expect more!

Leisure Self

8/10

Excellent

12 Oct 2025

Jasmine

Hilton - Rockford, IL

The stay and service was average—I was there for business, so I just slept and attended my meetings. I can’t speak to the food, because I did not eat at the hotel. The bed was a tiny bit uncomfortable (on the harder side) and the floor was a little noisy at times, but they were hosting several events. The smoke alarm in the room went off on the first night due to low battery and continued on, so I called the desk several times, but no one answered. I had to go downstairs to the front desk for help. The staff was kind enough to help and they took it down for the evening and then it was fixed the following day. I asked for an extra comforter twice and never received it—once to housekeeping and once to the front desk. Overall, those things didn’t make the stay terrible, just minor inconveniences. The room was clean, staff was helpful when needed—just perhaps a little spread thin, and the environment was family friendly.

Business

10/10

Exceptional

05 Oct 2025

Rose

Kind and courteous staff, clean and comfy room! I wish I had a couple of days to spend with the cook. As a life-long student and participant of the art of Gastronomy, the restaurant food was disappointing. Pardon my grandiosity. My mother was a chef and my brother was a restaurant consultant way back in the 1990’s.
It’s not that costly or difficult to do better in your restaurant! The particular dish I ordered said fresh basil from menu. There was no fresh basil, just too much dried thyme. Sorry, chef!

Business Self

8/10

Excellent

22 Sep 2025

Lynn

This was a nice, quick stay. Very near restaurants, casino, and a nice pool. Too bad the fire alarm went off randomly about 6:30am on Saturday morning.

Leisure Friends

4/10

Poor

22 Sep 2025

Dana

We've stayed at this property before and had a good experience. Our previous stay was with only two people in the room and we had a king room.

This time we had four people and a double queen room. The room was clean, expect a dirty washcloth left in the bathroom. However the queen beds are no way queen sized, they were so small and not acceptable for two adults together. We requested a cot for the room and were told it was not possible because of fire code. I've never heard of this restriction in a hotel.

Leisure Family

10/10

Exceptional

12 Sep 2025

Andrea

Great choice for Surgery Recovery

This trip was for a major surgery I was having and traveling to a world renowned surgeon in Rockford. From the minute we walked in the door Michelle was absolutely amazing. She was informative, genuine and welcoming. I was nervous and knew that at least my stay here was going to be wonderful. The day of my surgery we returned and we asked for extra pillows, she was spot on and said absolutely and anything else we needed, do not hesitate to ask. She recommended the restaurant and they did not disappoint either. We ate both nights we were there and it was amazing food and service! The room was very comfortable and clean. I needed a few extra towels and the cleaning staff in the hallway had no problem giving them to us. Overall, even though this was not a stay of pleasure, I am so happy we chose to stay here, as it made my first 2 days of recovery so comfortable and accommodating! Thank you Michelle and everyone there for being so kind and friendly!!

Partner

10/10

Exceptional

08 Sep 2025

Tiffany

Great stay!

The room was clean and the staff was nice and accommodating.

Business

8/10

Excellent

08 Sep 2025

Roxanne

Clean and friendly staff

4/10

Poor

06 Sep 2025

Lori

Way too expensive. Suite had 2 tvs that did not work. No complimentary breakfast for the expensive stay. Asked for a couple more coffee pods and they couldnt find any. I would never stay there again. Tim at the desk was very friendly. He should get a job at a better hotel.

Leisure Family

8/10

Excellent

02 Sep 2025

Steven

Time to check in was too long as I had to wait for me room beyond 4:30 as none were ready. Then when I checked in I was in a special needs room where the bed was low and uncomfortable. The front desk staff was very nice.

Business

10/10

Exceptional

31 Aug 2025

Allison

Very convenient for getting around the area

Business

10/10

Exceptional

23 Aug 2025

Scott

4.5 stars

Leisure Family

10/10

Exceptional

17 Aug 2025

Kevin

amazing

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Jocelyn

Only stayed overnight but the room was clean, bed was comfortable, and the hotel overall was great.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Persio

Great place to stay for a quick visit

10/10

Exceptional

08 Aug 2025

Mandy

Definitely worth the money!

Perfect place to lay my head! Just passing through!

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Shawn

Have a zero entrance pool for the kids, which is nice. They do charge for breakfast compared to other hotels that offer complementary breakfast. Staff is very polite and friendly. This is our go to when we come into the Rockford area.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Miguel

Good

Leisure Family_with_children

8/10

Excellent

02 Aug 2025

Persio

Places is always been great every time we stay there, but we travel with medication and we asked the hotel to freeze our ice packs and we had to leave early in the morning. They couldn’t find it and it sent us back half an hour on our travel time minus that it’s a great place

Leisure Family

8/10

Excellent

09 Jul 2025

Susan

The facility was very clean and the staff was for the most part very friendly. It would have been nice to have towels available at the pool!!!!

2/10

Poor

08 Jul 2025

Jason

We had a quick friendly check in. Stayed the night and at 8 am the next morning housekeeping was knocking on doors. They were going down the hallway and only knocking on doors where people were staying. They were waking everyone up. I could here people answering and then her saying “Oh sorry.” Then moving on to the next room that was occupied. I will never stay here again. Lots of hotels in this area pick a different one. Would not recommend this hotel.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Jason

Easy check in! Great front desk staff! Room is clean and spacious. I would definitely stay here again.

Leisure Partner

8/10

Excellent

06 Jul 2025

Rian

Everything was great

Leisure Friends

10/10

Exceptional

01 Jul 2025

Alyssa

This property was absolutely gorgeous. Super comfortable and clean. They had sit down dinning and were surrounded by restaraunts. I would definately come back.

Leisure Family

6/10

Pleasant

28 Jun 2025

Kristine

Charges me double the going rate for the room . Sent me notices to check in early online then wouldn’t allow me to do it and when I inquired with Hilton for help told me to just check in when I arrive. Toilet gurgled all night. Handicapped room and auto remote for shades did not work properly.

Leisure Family

10/10

Exceptional

24 Jun 2025

Jeffrey

Everything was perfect. The room was nice and very clean.

Leisure Family

4/10

Poor

16 Jun 2025

Crystal

Things were ok but they had no clean swimming pltowels and woupd not provid more towels stated they weren't available. When i called asked for blanket and an extra pillow that was not available and i was charged more then when booked

Leisure Family

6/10

Pleasant

16 Jun 2025

David

For being a Hilton I was shocked on the staff not being present ay front desk, where I waited 20 minutes for someone to check in because the app would not work. Coffee maker didn't work, Hair dryer didn't work, and the TV had no remote and then after putting in a work order request after waiting 10 minutes for someone to come to the desk, (no one answered the phone) hair dryer still no good, TV still not online just cable available and that's all I get. Very disappointed at this location.

Business Family

10/10

Exceptional

06 Jun 2025

Rachael

nice and clean hotel. desk staff were friendly and helpful. room was clean and quiet. close to lots of restaurants and the hard rock casino.

Partner

6/10

Pleasant

02 Jun 2025

Lilly

The hotel was nice but when I booked for the room I wanted I did not receive when arriving. Checking in I wasn’t told or notified that my room had gotten changed from a king bed to 2 queen beds for me and my significant other. I went back to the front desk immediately and said something about it, she told me that the hotel was overbooked so the manager must’ve changed it. She also said even though I reserved and paid for what I wanted doesn’t mean that I was receiving the room I wanted and told my significant other and I that we still can sleep on the same bed together. Have never experienced a hotel where they have changed the room, as well as lack of notifying customers on any change of room

2/10

Poor

21 May 2025

Brian

What reservation ?

The Holton and the stay was fine. The problem was that I booked (2) rooms with Hotels.com and there was only (1) room for me upon arrival. Something got messed up between you Hotels.com and the Hilton getting the reservation correct. I need to get a refund for (1) room that I didn't get upon arrival. How do I do that ?

Business

8/10

Excellent

21 May 2025

Verenice

Great place for little ones

Leisure Family_with_children

10/10

Exceptional

14 May 2025

James

nice place, big rooms was very pleasantly surprised

8/10

Excellent

12 May 2025

Tricia

The breakfast and dinner options and staff working the kitchen were very pleasant and helpful!!!

Leisure Family

10/10

Exceptional

08 May 2025

Sandra

It was a very nice place to stay

Leisure Partner

10/10

Exceptional

29 Apr 2025

Mark

Great location great rooms.

10/10

Exceptional

21 Apr 2025

marion

Always a good experience

Hotel was clean and had everything we needed….except a complimentary breakfast. So many lesser hotels provide that at no additional expense. Front desk greeter very friendly.

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Aneta

Excellent stay, clean, great choices for dinning in the hotel and outside, perfect hot tub!

6/10

Pleasant

09 Apr 2025

Shawn

You'll get a room; just don't expect customer serv

overnight stop on a longer trip. the first night we stayed there was no one at the front desk for over 20 minutes. Granted we checked in late but still no way to contact anyone to let them know. The second time we stayed everything was fine but again the front desk is not very friendly.

Partner

6/10

Pleasant

08 Apr 2025

Kyle

When checking in I informed the front desk that I was there for work and that there was a potential that I would need to extend my stay by a day or two. I also informed them that I would not know until later in the week. The front desk told me this would be no problem.

On my day of checkout I went to the front desk to extend my stay and was told my room had already been reserved for someone else and that the hotel was completely booked. I then had to go back and scramble to get my things together and find another hotel for a night.

This overall was the icing on the cake for me. Its to bad because I almost gave this hotel a five star review. Pure incompetence at its finest.

Business Self

10/10

Exceptional

06 Apr 2025

Heather

The staff at this property was amazing and it was a comfortable experience when you're away from home.🤗🤗🤗🤗

Leisure Family

10/10

Exceptional

03 Apr 2025

Michelle

Pool and hot tub needed some extra attention

Leisure Partner

4/10

Poor

03 Apr 2025

John

We booked this hotel because it was advertised as pet-friendly, we have a 10-lb dog. When checking in, the person said there was a $75 extra charge, this was not disclosed when I booked the hotel online.

Leisure Family

10/10

Exceptional

31 Mar 2025

Megan

We stayed for one night as we were passing through. Near the highway which is convenient and close proximity to restaurants. Hotel room was clean (though our neighbors had children who were running up/down the hallway throughout the night). Hotel staff were nice. Would stay here again.

Leisure Partner

10/10

Exceptional

28 Mar 2025

William

This place was amazing

Leisure Family

8/10

Excellent

27 Mar 2025

Lindsey

People were friendly and helpful. Pool was clean. Rooms were overall clean.