Extended Stay America - Rockford - State Street

4/10

Poor

28 Jun 2026

Joe

Honestly, it was our first negative experience with a hotel and quite a while, like over a decade. The property itself was decently clean, but the room left something to be desired. Splashed stains and debris in the kitchen around the trash, and various missed spots. What really made this stay extremely un pleasurable was the fact that we booked a room that was supposed to be for four people. We only got three pillows. We were unable to get an extra pillow. My wife had to negotiate to get a towel per person, and it is the first extended stay type location we have ever been at where there are absolutely zero utensils, plates, cups, or absolutely any amenities. There is no coffee machine. If you do want plates or a pan. You can buy one plate set for $20 in one small cooking set with like a spatula a spoon a pan and a pot for 40. Did I say they don't have a coffee maker? Nor any type of coffee being served on premises… I didn't know that was a thing. We've been at many extended stay locations and their various competitors and have even been able to check out waffle makers, Keurig, air, fryers, or anything we could possibly need to make our stay reasonable… Instead, we had to go to Walmart and spend money on pots and pans that we did not need… Bowls that we did not want… And utensils that serve served nothing more than the purpose of our vacation . For the price I paid I would expect at least a coffee, and maybe an ability to use the kitchen, which is why we even got the place.

Friends_and_family Family

4/10

Poor

31 May 2026

Theresa

Bring you own dishes and pans or you can buy them from the front desk to buy desk. We were given 2 washcloths and 2 very thin small towels for a four day stay additional towels need to be exchanged daily for a fee. There are NO USB charging plugs in room. The selection of TV shows was very limited. There is no pool. There is an additional pet fee per night. The staff was friendly. We will not stay here again. Would not recommend.

Partner

4/10

Poor

31 May 2026

Laurinda

I was not impressed. Both my daughter and I were concerned with a random phone call to our room 5 minutes after we arrived and then at 2:15 in the morning there was a strange banging noise outside our room door. We did not feel very safe.

Friends_and_family Family

2/10

Poor

26 May 2026

Eddie

This was the dirtiest, loudest hotel I ever stayed. It was nothing like what was advertised. I was on the second floor and it felt like I was in a strip club.

Banging and bumping all night had to leave in the middle of the night and find a room that was better than that. Will never stay there again.

Self

10/10

Exceptional

24 May 2026

wayne

Clean room. Staff helpful.

Partner

10/10

Exceptional

10 May 2026

Alex

Clean room

Self

8/10

Excellent

29 Apr 2026

Kathryn

No coffee maker for those of you wanting one.

Family

10/10

Exceptional

25 Apr 2026

Kenneth

Nice all aspects

Self

8/10

Excellent

21 Apr 2026

Meridith

Hello the stay was justbfine

Friends_and_family Family

4/10

Poor

05 Apr 2026

Jennifer

We stayed one night. The staff was very friendly and helpful, though when we arrived at 10:30 pm the front desk was closed and we needed to phone a national number to get the night clerk to come check us in. The room, though reasonably clean, was very outdated and had a strange and unpleasant smell. There was also a very foul smell in the hallways on the first floor. It was a cheap stay, but we would certainly not stay here again.

6/10

Pleasant

03 Apr 2026

Roberta

The room was clean, staff was friendly.
It would be nice to have coffee makers in room with coffee packets or offer coffee in the lobby. We were only staying one night and didn't realize it didn't offer it. That would have changed my mind to stay here.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Jason

Rude as hell

Self

8/10

Excellent

20 Feb 2026

Melvin

My stay was good.

8/10

Excellent

15 Jan 2026

Marc

I had ordered dinner from doordash and was surprised that my room had no eating utensils or for that matter any kitchen utensils. No pus, pans spatulas, spoons, knives or fork. Went to front desk and he supplied me with a set of plastic eating utensils.

Self

2/10

Poor

26 Dec 2025

Jonathan

I called with the telephone at the door and on my phone to check in - late check in at 11pm however nobody answered and I was left standing there. I have the call log on my phone , nobody was there to assist. Did not even get to come into hotel, had to book another

2/10

Poor

04 Dec 2025

Samantha

They had me waiting in the cold

4/10

Poor

11 Oct 2025

Abdul Moiz

Below par place with an unclean air all around.

10/10

Exceptional

08 Oct 2025

LaShawn

Nice management

10/10

Exceptional

24 Sep 2025

James

This isn't a hotel, motel etc. The extended stay is exactly as advertised. Let me put it to you this way....it's a diamond in the rough everyone should know about. If you stay at one, you won't be disappointed.

6/10

Pleasant

24 Sep 2025

Jody

Staff was excellent and very helpful, property was a little worn, our room was a non smoking but obviously had been a smoking room at some point because of the smell, room furnishings were worn and older. We were just stopping for a quick rest on a long trip so it didn’t affect us that much.

10/10

Exceptional

03 Sep 2025

Carlton

Stay was okay basically for the location. No breakfast or ice machine

Self

10/10

Exceptional

31 Aug 2025

Steven

Very nice and cost friendly

Leisure Family_with_children

2/10

Poor

30 Aug 2025

Elizabeth

Noisy

2/10

Poor

23 Aug 2025

Lindsay

No enough soap nor coffee anywhere in the lobby or to make in your hotel room. Cheap blankets and not enough towels for a two night stay or to be equipped with a kitchen. There was not a way to wash even the dishes and utensils I brought from home. I was told this place is for longer stays and I explained regardless I was not moving in. No shower gel or toiletries at all. And front desk pulls down a metal lock door and is not accessible past 10 pm. Horrible and should be removed based on false marketing and pretenses. This is a displacement location.

Leisure Pet

6/10

Pleasant

17 Aug 2025

Ida

The sofa bed was dirty key card stop working

6/10

Pleasant

09 Aug 2025

MONICA

Be More Present and Welcoming with Customers

My only thing is THERE IS NO ONE AT THE FRONT DESK...LIKE EVER.
I understand if people get busy and they need to step out...
However, put an electronic bell or buzzer, that people can use to alert you for service when you are away.
It's ANNOYING to have CONSTANTLY YELL for help at the front desk until someone comes.

Business

6/10

Pleasant

05 Aug 2025

Eric

No frills, no anything.

Since they built the casino in the area the prices of all the hotels has gone way up. We stayed here because the price was still reasonable. There are absolutely no frills. You get no breakfast you get one towel, one little bar of soap. The room smelled of cigarettes, and the decoration was stuck in the seventies. I am writing Extended Stay America off of my list

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Angelia

We arrived at 3:10 pm to check in and our room was not ready. Asked if we could give them fourth minutes and they would give us 40% off the room for the night. We went to the mall for an hour and a half and when we returned they still had to inspect the room which took another fifteen minutes. We found that the assistant manager was helping to clean rooms as well. When we finally reached the room all was clean except the table which I wiped down. Next morning someone entered the elevator with two larger dogs as we were exited. Thirty minutes later we went to take our bags to the car and found that the dogs relieved themselves in the only elevator in the building. There were no staff onsite until 10:00 am so the elevator remained that way until staff arrived.
The assistant manager who checked us in and out was great and deserves a raise for all he was dealing with.

Leisure Family

8/10

Excellent

18 Jul 2025

Thomas

Big quiet room but no amenities

The experience was one of contrasts. The room was spacious and quiet but also old and worn. The room included a kitchen but surprisingly no cookware. Only one waste basket in the room. The desk trim was falling off. But I slept well and the shower was great. No coffee maker, no breakfast but also no bowls or silverware in the kitchen. Overall it was worth the price but instead of amazing it was a little frustrating in lacking amenities available elsewhere for less.

Partner

10/10

Exceptional

12 Jul 2025

Jayne

Shelter in a storm

We were camping but the Rockford area was being hit by bad thunderstorms and under a tornado watch so we needed a quick reservation and were fortunate that there was a room available. We were happy with the cleanliness and spaciousness! We didn’t bring any shampoo so we had to make do with the provided bar of soap but, one night only, not a problem.
We like a super soft bed and this one was quite firm (not rock hard). If we needed to stay a week here, we would have had some bad issues. If you like a firm mattress, you’re golden!

Friends_and_family Family

6/10

Pleasant

04 Jul 2025

Patricia

We were disappointed by the inaccurate description. The fully equipped kitchen had nothing in it. Luckily we hadn’t stopped at a grocery store to get our own fixings for dinner. Also you can hear every step made from upstairs. The room was clean and fine for our one night stay.

Leisure Pet

6/10

Pleasant

30 Jun 2025

Denrita

It said nonsmoking. But people were smoking right at front entrance. A bug crawled out of the faucet. They had a balcony but the seating was disgusting. Just a very old hotel. Needs a lot of renovations.

4/10

Poor

23 Jun 2025

Aleta

This was to be an suite. But no cup coffee maker, no breakfast

8/10

Excellent

15 Jun 2025

Andrea

Basic, no frills stay. If you plan to use the kitchen being your own supplies. None are included. Otherwise the stay was good.

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Maria

Property was old and outdated. I realize it’s an extended stay but the overwhelming smell of many different people cooking and dogs barking was a bit much. And the bed was god awful. Bathroom faucet was bad. Suggestion would be to have a plug in air freshener or something like that in each room!

Leisure Partner

10/10

Exceptional

05 Jun 2025

Ronald

The rooms are clean and well furnished.

10/10

Exceptional

23 May 2025

Bles

The management is jock to respond and address any concerns. Safe and friendly place to stay. It’s a home away from home. Thank you for your hospitality.

Leisure

6/10

Pleasant

12 May 2025

Amber

Good for the money

There for a basketball tournament. Things were clean, and as pictured. Had to ask for more towels, but was able to get them. Was late checking out but no hassles.

Friends_and_family Family

2/10

Poor

02 May 2025

Greg

Front desk closes at 10pm. If you show up after that, it’s a hassle to get in to the building and to check in.

10/10

Exceptional

07 Apr 2025

Aldo

Good

4/10

Poor

06 Apr 2025

Anthony

The staff that checked me in didn't even read the reservation. She talked so fast it was hard to understand her. After she gave me the keys that said 321, I asked her was this on the 1st floor? No on the third floor. She then finally read the reservation and she said that she could possibly fix it. I just took the keys and went out to my car. The Room was too warm 77 degrees and did not cool down. No coffee for in the morning. Will never stay there again.

Leisure Partner

8/10

Excellent

31 Mar 2025

Katie

Check in was weird, there was no one there. We waited for approximately 10 minutes then used the lobby phone to finally call the front desk and ask for someone to come and he finally did. There were other people that said they had waited for almost 15 minutes before us and even started calling out and looking around for someone and no one ever came for them. The smell in the room and hallway was really strange too. There were Skittles on the carpet in the room next to the bed. The toilet would rock and bang against the wall everytime we sat down and the shower head was leaking and spraying sideways out of the shower. There were also no amenities in the room, shampoo, conditioner etc but we asked for some and they did give it to us. Other than that, the room was big and spacious and the hotel was quiet. And there is a LOT of eating and shopping options in the area which was so nice.

Leisure Family

4/10

Poor

29 Mar 2025

C

As a “newbie” to “travel for work” .. I thought “Extended Stay” would be the perfect place for a week. Room cleaning was available upon request, if desired. However, I learned the hard way to check the ammenities before booking. It turns out that there is no breakfast (not even coffee available for patrons). Kitchen utensils, dishes, cooking pans were available to PURCHASE ($20), but who does that ?!! : /
The room was clean/odor free. The TV remote was jacked up and some vuttons worked while orhers didn’t … but I was there for work so I didn’t use the TV much.
All staff members I encoutered were courteous and available when needed. For some …. these accomodations may be fine (especially if working more than staying in the hotel). As for me, I prefer to stay at a hotel where, at the very least, coffee is available in the morning, and everything in the room works as intended (regardless how often used or not .. i.e. tv remote).

Business

10/10

Exceptional

29 Mar 2025

LaRhonda

Safe

Self

10/10

Exceptional

23 Mar 2025

LaRhonda

Very clean

10/10

Exceptional

01 Mar 2025

LaShawn

Nice price

2/10

Poor

25 Feb 2025

Scott

Place was dirty and unkept. Looked like a home for refuges. Unable to check in past 10 pm. Phone in lobby door went to endless loop and no one available after 20 minutes of trying. How do you run a hotel like this?

Leisure Family

10/10

Exceptional

10 Jan 2025

Julian

The room was great ,staff above and beyond helpful . Will be back.

Business Family

4/10

Poor

31 Dec 2024

Tressa

Why is this called an extended stay? No garbage cans, no coffee, kitchen but no dishes or utensils. No coffee in room or lobby. Office closes at 10pm and opens at 10am. Hole in our wall. Worst place ever.

Leisure Partner

10/10

Exceptional

08 Dec 2024

Kimberly

Reservation was just 1 night but everything was great. No issues check in was smooth, room clean, location was good.

Leisure Family

10/10

Exceptional

06 Nov 2024

Joanne

Very convenient for us and our dog. Passing through the area. Could use some updating but is clean and comfortable.

Leisure Pet

10/10

Exceptional

06 Nov 2024

Stephanie

There was a lot of people smoking pot outside in their vehicles when we would come and go. There is not anything that can be done about that. It just made the area feel a bit sketch. The staff was wonderful. Room was fine.

Leisure Pet

10/10

Exceptional

02 Nov 2024

KEN

We needed a kitchen to prepare food for a reunion. Also had to bring the dog at the last minute and hotel dog friendly.

Leisure Pet

6/10

Pleasant

20 Oct 2024

Monica Z

The entrance of the building smelled we only had 2 towels when the reservation was for 5

Leisure Family

8/10

Excellent

30 Sep 2024

clarse

Only issue I experienced was loud stomping,jumping coming from the above room first night I arrived.,it went on for quite sometimes. I tried to report the issue at time of occurrence unfortunately call to the front desk was unsuccessful as it was “ after hours”,very frustrating!! However I did advise front desk desk next morning

Friends_and_family Friends

2/10

Poor

29 Sep 2024

Latasha

I want a refund for parsham payment

I didn't get the room that I paid for I didn't get breakfast there no one there i need help in had Questionswas no water no ice I didn't get good service I couldn't even get no one there I didn't even get to see anyone to talk to this morning one bed in a the room i couldn't get no sleep because of the 7 dogs

Friends_and_family Family

10/10

Exceptional

23 Sep 2024

Laurie

Very happy with this Extended Stay

Good space. Nice layout of a room. 2 desk chairs for 2 people. Room heat works, refrigerator works. This is not the case with many of the Extended Stays we’ve been at. Comfortable bed. There is an oven here. The only thing is that you need to bring your own pans and dishes. They are available, but you have to purchase them. Staff is very nice.

Friends_and_family Family

10/10

Exceptional

23 Sep 2024

cristina

Clean place

10/10

Exceptional

22 Sep 2024

George

I have to admit that I was very surprised at the appearance, conditions, comfortable room, and friendliness of the Extended Stay America Select Suites Rockford State Street. Some Extended Stay America Select Suites smells like cigarette smoke rooms, bad smelly, rugs torn, bugs, and homeless outside facility but this particular facility really surprised me and next time I come through Rockford I will definitely stay here.

Business_and_leisure Self

8/10

Excellent

06 Sep 2024

Reynaldo

nice

6/10

Pleasant

25 Aug 2024

Lori

Room was clean and bed was comfortable. Large kitchen area with stove, refrigerator dishwasher, but there were no glasses, dishes, silverware or coffeemaker. No coffee in the lobby either.

Self

10/10

Exceptional

24 Aug 2024

donald

Reasonable price
Nice room

Business_and_leisure Partner

2/10

Poor

16 Aug 2024

Tanya

Do not stay here!

The room smelled like Animals so obviously there were dogs in their prior to our stay. The front office shuts down and is closed from 10 PM to 10 AM. One in the people in our party was locked out of their room and could not get back in because the front desk was . The bathroom in one of our rooms overflowed, and the overnight staff brought a plunger, gloves and towels to us to Fix the issue ourself. No ice machine, No breakfast and it cost $40 to get dishes from the front desk.

Friends_and_family Friends

10/10

Exceptional

16 Aug 2024

Lori

Had a very nice stay here! The staff was friendly and helpful. This is the best hotel I have ever stayed in. The air quality out side smelled like weed! But that has nothing to do with the hotel that is out of their control.

10/10

Exceptional

04 Aug 2024

Monty

Nice place to stay

8/10

Excellent

30 Jul 2024

Alan

Nice and clean, good neighborhood. Disliked that there wasn't a 24-hour clerk.

Leisure

10/10

Exceptional

10 Jul 2024

LaShawn

Great staff

10/10

Exceptional

06 Jul 2024

Craig

Extended Stay - Rockford

Knowing that it was a suite, we were still impressed how large the room was. We had 2 pack-n-plays along and they easily fit in there. No frills place, but we were only there for a night while on a road trip. Pillows were the ones your head sinks through, but otherwise bed was comfortable, showers were solid. There is no staff after 10 pm on site and when we left at 9, there was no one there either.

Friends_and_family Family

2/10

Poor

30 Jun 2024

Verified traveler

Book elsewhere

Don’t stay here. Room smelled like urine, no extra sheets for pull-out sofa, security gate covering front desk, employees NEVER seen at front desk…

10/10

Exceptional

25 Jun 2024

LaShawn

Very Helpful

10/10

Exceptional

25 Jun 2024

LaShawn

Great sraff

6/10

Pleasant

24 Jun 2024

Sundrise

Need of updating

Leisure Family

6/10

Pleasant

23 Jun 2024

Kathy

Extremely thin walls...could hear phone ring in next room while trying to sleep.No sound curfew.

Leisure Family

8/10

Excellent

22 Jun 2024

Suzanne

Room was cramped. Barely any walk room around the bed. Otherwise it was ok

Partner

10/10

Exceptional

22 Jun 2024

LaShawn

Available

10/10

Exceptional

09 Jun 2024

Phil

The stay was good
Good value for the cost

Friends_and_family Family

2/10

Poor

02 Jun 2024

Holly

Worst stay ever.

Worst stay at a hotel I have had period. Limited staff, hair in our bed, and the hotel was old. Won't recommend it to anyone.

Friends_and_family Family

2/10

Poor

24 May 2024

Miguel

- room was cleaned, but you can tell no one was in there for a long time.
- Noisy, dogs barking at all our
-No staff at night or morning. Phone numbers was not answered and never got a call back.
-Check out has a dropoff box

Business Self

10/10

Exceptional

20 May 2024

Darryl

Everything we were search of, a home away from home.

10/10

Exceptional

10 May 2024

Carl

It was clean, easy to get to. Friendly staff. Great rates.

Leisure Family

10/10

Exceptional

29 Apr 2024

sheri

Great find

My stay was excellent.

Friends_and_family Friends

6/10

Pleasant

26 Apr 2024

Ryan

I have never stayed at an Extended Stay Hot, so I didn't know what to expect. My husband booked this hotel because it was the MOST REASONABLE in Rockford! It was SUPER CLEAN! BUT the hours of the check-in desk were 7am-10pm M-F and 10am-6pm on S/S ~ NOT ACCOMMODATING @ all! (\"Call 911 if you have an emergency.\")Then there was NOTHING in the room/kitchen! NOT EVEN A PAPER CUP! NO COFFEE POT, No tissues, ONE bar of soap, no Shampoo, etc! I thought it was just my room, but my friend's room down the hall was the same! NOTHING for breakfast, except Pop-Tarts in the vending machine! NO AMENITIES!!!!! BEWARE! The room was clean with plenty of storage space, but nothing else! Clean - but that's as far as it went! Nice laundry facilities. 3 machines in the exercise room. Be ready to bring EVERYTHING with you!

Business_and_leisure Friends

8/10

Excellent

14 Apr 2024

peggy

Was happy with room and it was comfortable

Leisure

8/10

Excellent

28 Mar 2024

Paul

Very nice and clean however the front desk closes at 10. One has to call an agent who contacts someone who is sleeping in the building. They open the door for you and check you in. NOT a smooth process

10/10

Exceptional

24 Mar 2024

David

All good!

Business Self

6/10

Pleasant

24 Mar 2024

Fred

Overall hotel was ok. Due to the nature of pets allowed in this hotel my room had the smell of dogs.

Leisure Self

2/10

Poor

11 Mar 2024

Verified traveler

The staff was friendly upon arrival. The hotel smells horrible, not to mention the entire floor we stayed on smelled like marijuana.

Friends_and_family Family

8/10

Excellent

03 Mar 2024

Rexanne

Very clean and very pet friendly

Very pet friendly, very clean. Heat/air unit loud.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2024

Makiya

Loved it !

Partner

10/10

Exceptional

17 Feb 2024

Javier

Lugar perfecto

Es uno de mis lugares preferidos para quedarme por su limpieza, seguridad,atención y ubicación por un excelente precio

Partner

6/10

Pleasant

15 Feb 2024

Rosario

All good except no breakfast.

Leisure Family

10/10

Exceptional

29 Jan 2024

Ryan

Staff treated me very friendly

Leisure Self

10/10

Exceptional

28 Dec 2023

Javier

Gran estadía

Es mi hotel preferido por el precio, la comodidad, limpieza y ubicación, siempre es un placer hospedarme ahí.

Partner

10/10

Exceptional

15 Dec 2023

Wayne

Staff.

Leisure Friends

10/10

Exceptional

07 Dec 2023

Javier

Un lugar muy limpio y excelente servicio

Partner

4/10

Poor

26 Nov 2023

Shevedia

It was safe an locked

Leisure Partner

10/10

Exceptional

26 Nov 2023

Stephanie

Very clean

Leisure Partner

6/10

Pleasant

26 Nov 2023

Karl

Liked the cleanliness

Business Family

8/10

Excellent

23 Nov 2023

Janelle

No ice machine and even though we had cooking facilities they only offered utensils and eating utensils of you bought them. Loved the size of the room and we slept well. Staff was very friendly and helpful.

Family

10/10

Exceptional

12 Nov 2023

James

It was perfect for our overnight trip for a sold out concert in Rockford. Room was clean and comfy, nice bathroom, loved the simplicity. Just enough!

Leisure Family