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Welcome Plaza

Pattaya-Chonburi · Thailand

213 Pattaya 2nd Road, 213View location

6.0/10Good431 Reviews
Cleanliness6.2/106.2
Service6.0/106.0
Comfort6.0/106.0
Condition5.6/105.6
Location9.6/109.6
Neighborhood7.8/107.8
Amenities5.6/105.6
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  • Beach hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Welcome Plaza

This city and conference hotel, located in South Pattaya, offers guests convenient access to a variety of shopping and entertainment options. Just a short walk from the vibrant seaside promenade, the hotel is within 200 meters of Pattaya Beach and the Gulf of Thailand.

Don Mueang International Airport is approximately 45 km away. The 10-story hotel features 269 spacious and inviting rooms and suites, each brightly furnished with modern bathrooms.

Guests enjoy standard amenities expected of a hotel of this class, including air conditioning, a 24-hour reception, check-out service, a hotel safe, and currency exchange facilities. Additional amenities include lift access, a children's playground, a restaurant, room service, and laundry services. Nearby parking is also available.

Each well-appointed room and suite features modern amenities such as air conditioning, an en suite bathroom with a shower, bath, hairdryer, and bathrobes, and a CD player.

Read more about this hotelShow less

Guests can also enjoy double or king-size beds, electronic key cards, high-speed internet access, in-house movies, a minibar, a safe, tea and coffee making facilities, and a terrace. Non-smoking rooms are available, and additional features include satellite/cable TV and a radio.

The hotel boasts a large outdoor swimming pool with a modern water circulation system, a beautiful garden, and massage services. Guests can enjoy breakfast, lunch, and dinner. Dinner is offered as a buffet, set menu, or à la carte, while lunch is à la carte.

Pattaya is approximately a 3-hour drive from Bangkok via tollway, and the hotel is about 45 minutes from central Pattaya.

With a stay at Welcome Plaza Hotel in Pattaya (Central Pattaya), you'll be within a 5-minute walk of Pattaya Beach and Pattaya Beach Road. This hotel is 0.3 mi (0.5 km) from Walking Street and 0.5 mi (0.9 km) from Soi Buakhao.

Make yourself at home in one of the 269 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include phones, as well as desks and separate sitting areas.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Entertainment
Smoking areas

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 16

Hotel policies

Beach nearby No cribs (infant beds) available Cash deposit required Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: THB 1000.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
  • Minimal age
    16
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Rollaway bed fee: THB 800.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Thai

    English

Nearby attractions

Royal Garden Plaza 0.1 km / 0.1 mi
Ripley's Believe It or Not 0.2 km / 0.1 mi
Pattaya Beach Road 0.3 km / 0.2 mi
Pattaya Beach 0.3 km / 0.2 mi
Pattaya Avenue 0.4 km / 0.2 mi
Wat Chaimongkron Royal Monastery 0.4 km / 0.2 mi
Walking Street 0.5 km / 0.3 mi
Mike Shopping Mall 0.7 km / 0.4 mi
Soi L K Metro 0.9 km / 0.5 mi
Soi Buakhao 0.9 km / 0.5 mi
Central Pattaya 1.3 km / 0.8 mi
Tree Town Night Market 1.3 km / 0.8 mi
Bali Hai Pier 1.3 km / 0.8 mi
Mini-Golf Pattaya 1.4 km / 0.9 mi
Pattaya Memorial Hospital 1.5 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2007
  • Number of floors (main building): 10
  • Single rooms: 135
  • Double rooms: 114
  • Junior suites: 11
  • Suites: 10
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Beach
  • 24-hour reception
Show 35 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • GardenExtra charge
  • Terrace
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • Towels and bed linenExtra charge
  • Café
  • BarExtra charge
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Air conditioning in Restaurant
  • Meeting room
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Children playground
  • Massage
  • Breakfast
  • À la carte lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin SUPERIOR CITY VIEWDouble or Twin • SUPERIOR CITY VIEWDBT.CV-SU

    Photos are not available for this room type.

    Welcome Plaza

    Double or Twin SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR WITH DOUBLE BEDTWIN • SUPERIOR WITH DOUBLE BEDTWN.DB-SU

    Photos are not available for this room type.

    Welcome Plaza

    TWIN SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR QUEEN BEDTWIN • SUPERIOR QUEEN BEDTWN.QN-SU

    Photos are not available for this room type.

    Welcome Plaza

    TWIN SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU-1

    Photos are not available for this room type.

    Welcome Plaza

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Welcome Plaza

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR CITY VIEWRoom • SUPERIOR CITY VIEWROO.CV-SU

    Photos are not available for this room type.

    Welcome Plaza

    Room SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR CITY VIEWDOUBLE • SUPERIOR CITY VIEWDBL.CV-SU

    Photos are not available for this room type.

    Welcome Plaza

    DOUBLE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR CITY VIEWTWIN • SUPERIOR CITY VIEWTWN.CV-SU

    Photos are not available for this room type.

    Welcome Plaza

    TWIN SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIERDOUBLE • PREMIERDBL.PE

    Photos are not available for this room type.

    Welcome Plaza

    DOUBLE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIERTWIN • PREMIERTWN.PE

    Photos are not available for this room type.

    Welcome Plaza

    TWIN PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIOR • 1 Bedroom • 21 m²DBT.SU
    Double or Twin SUPERIORPhoto unavailable20 photos

    Welcome Plaza

    Double or Twin SUPERIOR

    Room photos

    20 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIERDouble or Twin • PREMIERDBT.PE

    Photos are not available for this room type.

    Welcome Plaza

    Double or Twin PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIERRoom • PREMIERROO.PE

    Photos are not available for this room type.

    Welcome Plaza

    Room PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIER KING BEDDOUBLE • PREMIER KING BEDDBL.KG-PE

    Photos are not available for this room type.

    Welcome Plaza

    DOUBLE PREMIER KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Welcome Plaza

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Welcome Plaza

6.0
Good
431 Reviews
Cleanliness
6.2 /10
Service
6.0 /10
Comfort
6.0 /10
Condition
5.6 /10
Location
9.6 /10
Neighborhood
7.8 /10
Amenities
5.6 /10
100 reviews shown
10/10
Exceptional
22 Mar 2025
Alex
Would have been nice with a dinner option at hotel
Leisure Friends
8/10
Excellent
17 Jun 2023
yee yat
Money value. First class swimming pool.
Leisure Friends
6/10
Pleasant
27 Feb 2020
Scott

Average quality hotel

I usually stay at another similar hotel next door, but thought I would try this one for a few days.

Nice size room but very sparsely furnished. But found ladies hair all over it, so it had not been cleaned thoroughly. Shower pressure was awful and had to ask for the shower head to be replaced. It was mounted at chest height, so had to crouch to get under it to wash my hair. Mattress was lumpy. No kettle or hair dryer in the room.

On the plus side, there is a nice swimming pool, internet speed was excellent and staff very friendly. The price was reasonable for a hotel in a good location and included breakfast, although the selection was very basic.

Whilst I would not rule out staying there again, I would prefer to stay at the other hotel, which has been my favourite for over ten years.
Self
4/10
Poor
15 Feb 2020
James
This hotel is aging badly. Breakfast was the worst I have every experienced in any hotel anywhere.
I'll never go back.
Partner
10/10
Exceptional
05 Feb 2020
S.Kisoor
For the price given i would say not really fair but it was ok never the less.
Leisure Family
2/10
Poor
21 Jan 2020
Verified traveler
Not clean, uncomfortable beds, not safe,not to have an access to my documents after 11 pm till 7 am. We had to leave the property and get another hotel
Business_and_leisure Friends
8/10
Excellent
06 Dec 2019
Verified traveler
Need to change all pool furniture all old and broken and need pool service for drinks no one offers
Leisure Self
6/10
Pleasant
12 Aug 2019
Verified traveler
Location is good., but breakfast average, room condition average, worst is staff didn't mention the free water bottle cannot be throw must 1 to 1 exchange for new. End up I have paid 30bath for missing 1 bottle as throw in the rusbbin bin but they say didn't find it.
Leisure Friends
4/10
Poor
01 Aug 2019
Kaze
Except for the very nice housekeeping staff, the receptionists and breakfast dining room staff were unfriendly robots.
Leisure Self
4/10
Poor
30 Jul 2019
Verified traveler
Staff dont speak English properly. Not welcoming. Unfriendly and indifferent attitude towards the guests. Cleaning staff is rude.
Leisure Self
2/10
Poor
21 Jun 2019
KEREM

So old

Old dirty otel,hostels are much organized and clener.the best thing was swimming pool.ıf ı were them definetly wont provide breakfast.it will be better that way
8/10
Excellent
02 Jun 2019
MANSOUR
Not to bad
Friends
6/10
Pleasant
18 May 2019
Verified traveler

Great Location, Breakfast Poor

Breakfast was poor, basically rice, noodles or Hot dog sausages.
Great location 10 minute walk each way to Walking St, Beach or Soi Metro.
Staff were friendly and helpful.
The toiletries in bathroom were just little sachets, so had to go out and buy shower gel.
Really frustrating that they wanted an extra 200 baht for any extra guests each night, considering it’s in Pattaya.
2/10
Poor
07 May 2019
Hossain

Do not recomend

Worse experiences
Friends
10/10
Exceptional
07 May 2019
Verified traveler
Very nice place very central
Clean good value for money
Leisure Self
6/10
Pleasant
06 May 2019
john

Desperately needing modernised.

The hotel really needs a revamp, the room I was in had broken floor tiles & the sink plug didn’t work. The shower curtain had mould on it & only 3 of the 4 room walls had been painted ?
At breakfast there was always Reserved tables but never anyone using them ?
The public Reception areas air conditioning was mostly turned off during the day.
The staff were nice enough, but I won’t be staying at this hotel again until it gets a make over & freshened up.
Partner
6/10
Pleasant
01 May 2019
Verified traveler
The location i like. The bath tub was old and look dirty because can see a lot of stain.
Leisure Self
6/10
Pleasant
27 Mar 2019
Kerrie

Breakfast was a -3 however the rest was value

I stayed for nearly a month and my adult children a week. The WIFI on floor 8 doesn't work unless you stand at the doorway. They were moved 3 times due to broken shower heads, wifi and water being sprayed on the light above. I stayed where I was for the entire time, shower head had been taped. The cleaning staff were great. Reception took a bit to get them to smile but they do it tough with many grumpy tourists yelling at them. They were great after I got to know them. It really is great value and in a fantastic spot but the food, OMG, dreadful.

About 2 weeks in I complained the eggs have a skin on the yolk because they had been cooked so long ago and they were cold. They replaced these with eggs that had uncooked white around them then every other day old eggs again. The waiters often played on their phone rather than pick the plates up, or they picked your coffee up because you went for food then you had to make sure they didn't pick your food up when you went to replace the coffee. NO speak english any of them, that's fine I don't speak Thai but really, in a service industry surely one could.

Anyway the salad supplied had a mayo that had a crust just like the eggs, mostly the food was cold, boring and old. Their one saving grace was the Thai food and if you got it hot was delicious. I would stay again but question what floor the disgusting old men were staying on, as they had Sex workers screaming in the halls around 3am most nights.
4/10
Poor
18 Mar 2019
Verified traveler

Welcome plaza hotel service

Inside the hotel restaurant flies landed on plates and foods staff was sometimes rude internet was slow there was not cheese or butter for breakfast once I asked them to wake me up they didn’t
2/10
Poor
16 Mar 2019
Verified traveler
The hotel is a beautiful building and not far from beach
Leisure
6/10
Pleasant
14 Mar 2019
Verified traveler
It’s just the normal but i like it I have enjoyed my holiday it’s a lovely time
Friends
2/10
Poor
13 Mar 2019
Verified traveler
The welcome plassa is a awful hotel.as an invalid i was not offered any help with my suitcase.i had to find my own room.staff terrible. Would not say good morning or goodnight.i was not made welcome at hotel at any time during my visit.i would never use this hotel again.all the staff need retrained on politeness
Leisure Self
4/10
Poor
26 Jan 2019
Verified traveler
Close to street. Dirty bathroom and breakfast no good
Leisure
6/10
Pleasant
12 Jan 2019
Verified traveler
Nothing to say really except the advertising pictures are of it as new, it is in no way new, came away disappointed, I could have gotten a much better hotel for the same price, shop around
4/10
Poor
09 Jan 2019
Verified traveler
The staff were nice and friendly, but the noise and total lack of any sort of respect for other from other hotel patrons at all hours of the night was shocking, I would never stay there again. Facilities are starting to show their age.
8/10
Excellent
03 Jan 2019
Verified traveler
OK hotel close to Walkimg Street and beach. Breakfast was so so. TV reception was very bad and WiFi was iffy.
Leisure Partner
6/10
Pleasant
03 Jan 2019
Verified traveler
The room had a very good view of the Ocean from the large balcony, however there were a number of cockroaches in the bedroom which was disappointing.

There was a reasonable choice of food at breakfast.
8/10
Excellent
20 Dec 2018
Verified traveler
Great location, but the hotel itself is a little old and needs some restoration
6/10
Pleasant
20 Dec 2018
Verified traveler

Average hotel for a decent price

It's an average hotel. But probably for that price, it's decent.
Pros:
- Rooms were spacious
- Had basic toiletries, TV
- Had swimming pool
- Location was near to walking street (7 min walk)
Cons
- Definitely can be cleaner, we found some cockroaches as well
- Bathroom ventilation can be improved
- Food choice for breakfast can be improvided quite a bit (very less choice for vegetarians, no egg counter, no sides for porridge etc)
- Staff can be more friendly.
Friends
10/10
Exceptional
11 Dec 2018
Verified traveler

Welcome Plaza

Excellent place to stay!!! Professional and Great staff...
8/10
Excellent
08 Dec 2018
Clyde

Convenient location

A good 3 star hotel with no frills that is near shopping, restaurants, and entertainment. Limit your expectations and you will be happy with your stay.
6/10
Pleasant
30 Nov 2018
Verified traveler
Discurtious & rude staff at front office / reception.
4/10
Poor
03 Nov 2018
Bob
Good location.
The hotel was very dated.
The bed was very uncomfortable.
There appeared to be mould around the shower.
The WiFi was very slow and only worked in rooms near to where the router was situated.
The breakfast was poor and the hot dishes were often cold.
8/10
Excellent
10 Oct 2018
CLAYTON
Great location and nice pool. Breakfast was OK but the Hotel is dated
2/10
Poor
14 Sep 2018
ABDULKHALEQ
Everything is terrible
Staff
Room
Restaurant
2/10
Poor
09 Sep 2018
Verified traveler

Ver bad very bad not customer service so rude

I didnt stay even one night .. so dirty and a really bad customer service.. they were so rude to us .. the breakfast room was so dirty no food is good.
I suggest to take off this hitel from ur list and please do not recommend it to any of ur clint at allll.
I have to book another hotel for my stay in pattaya the hotel was 100% clean and very professional service.
Just do not advise this hotel to anyone at alllllll... and take it off from ur list ... its not even 1 star hotel
4/10
Poor
31 Aug 2018
Verified traveler

Not so special

Near to Shopping Mall and Walking St. Nothing so special as it looks like budget hotel standard.
6/10
Pleasant
19 Aug 2018
Alauddin

Advice not to chose this hotel, chose Lek Hotel.

2 times need to change room because of bathtub issue, room bad smell.
Partner
6/10
Pleasant
05 Aug 2018
Chikara

Clean and good price hotel

Clean and good price hotel.
Check in and out takes long time to wait.
Break fast is poor
Friends
2/10
Poor
26 Jun 2018
Alwin

Noisy, noisy, inconsiderate Indians from India!

I have been staying at this hotel for the past number of years. Although not the best it was acceptable. However this time I and other guests complained on a few occasions about the noise coming from the rooms, the loud chatter in the passages, the slamming of doors and the shouting by other guests arriving from a night out early in the morning. All this by guests from India. Furthermore the Indian guests would talk on the top of their voices in the dining room during breakfast and allow their children to mess all over the place. The Indians from India (I asked) need to be informed of hotel etiquette. The management of Welcome Plaza needs to pay attention to the chipped, cracked and stained cups and sauces. This is a health hazard and totally unacceptable. This issue was discussed with the staff in the dining room and was informed that they have requested replacements of same months ago. Oh and the cockroaches in the room! Everyday I would kill 3 to 4 cockroaches. I was informed that the hotel was fumigated recently that is why the roaches are around. Nonsense they should of been dead! And the miserable reception staff, all but one would greet. They look at you and wait for you to speak. Totally unacceptable. The only reason I chose to stay at this hotel was it's location and that it offered an inclusive breakfast. I will certainly NOT be going back there until the is a vast improvement. There are other hotels of similar price range that would be better.
4/10
Poor
23 Jun 2018
sami
I was in this hotel last year and liked it for the location. it was ok. but this year the staff were not friendly. At one stage I felt they are doing me a favour by giving me a room. they had stone faces, they need a crash course in smiling technique and told how to say Sawaasdee karp. very off putting. every thing else was so so. Good. value for money I guess. but I wont be coming back to those stone faced receptionists.
2/10
Poor
23 Jun 2018
Somchai

The bed had metal frame protruding from mattress

The mattress had metal frame shape protruding from the mattress. I asked to change the mattress and I was told they were all the same.

Also, there was mix up in my booking as somehow I reserved a room for one (I thought it was two), but my breakfast was for two. I asked Expedia to explain that to me and their service was worse than the hotel's mattress.

I had booked my room for two nights through expedia. I checked out after one night. Horrible!
6/10
Pleasant
10 Apr 2018
Verified traveler
Hotel was okay. Shame there was a dump situated quite close to the swimming pool. Got a good view from the balcony. Overall was good for the price.
8/10
Excellent
27 Mar 2018
Lai Hock
The bed is soft. You sleep can feel the spring after a night your body pain
Family
2/10
Poor
25 Mar 2018
Verified traveler

Good location but it stops there

How a place can go as wrong in 12th months,the staff are rude and the breakfast is horrible.paid for breakfast but after first one yuk.had somewhere else.would not recommend to anyone.
6/10
Pleasant
17 Mar 2018
Gee Shim

One night ok

Location good near to shopping area. Hotel so so room was clean but bed hard
Family
6/10
Pleasant
16 Mar 2018
m

hotel

Unfriendly staff. Breakfast always ended early. Big swimming pool and good location.
6/10
Pleasant
16 Mar 2018
Verified traveler
Nice pool area and large rooms. AC was never very good in the room. Reception and restaurant staff are rude, cleaners were nice. Breakfast is not great and ends at 10am. At 9:40 I asked for coffee, the employee looks at his watch and walks away. At 9:50 they shut off the lights, music and AC while there were still 25 guests in the room.
6/10
Pleasant
13 Mar 2018
yamamoto

割合便利な場所にあるホテルである

料金がリーズナブルでよい

プールがあるので快適に過ごせる

残念ながら部屋ががらんとした感じで落ち着かない
8/10
Excellent
12 Mar 2018
Kris yyy

good location, good breakfast, good price.

low price beats the defects, such as cockroches ,mosquitoes, small toilet and imcomplete toiletries, small refrige.
2/10
Poor
27 Feb 2018
jeremy

Rubbish hotel

Hotel was not as described in advert
Was no safe in room as advertised so had to use lobby safe which was a hassle
Room cleaning was a joke
Walls in room very dirty and mouldy
Bathroom was mouldy and had leaks around the shower screens
Water would leak onto ground
Bed sheets had stains

Buffet breakfast was horrible it made me sick on each time I ate so stopped using it

Hotel staff not helpful

Was woken every day too noise off the cleaners in the hallways Talking and making noise at 6 am
Could add more terrible things
4/10
Poor
21 Feb 2018
nanthiya

old

very old no kettle stayed in better 1 stars
Partner
2/10
Poor
03 Feb 2018
rp

Terrible beds.

The hotel needs to invest in good beds. As hard as rock, unable to sleep all night as the spring was poking your body. Booked for 2 nights, but out after only 1 night and stayed at another hotel.
2/10
Poor
03 Feb 2018
Rosita

Terrible experience! Avoid this hotel.

The bed is hard as rock, the spring of the bed was poking my back as it is very thin. I could not sleep at all as it was very uncomfortable.

The staff at the restaurant was very rude, he accused my travel companion of stealing food from the buffet because she put her bag on the floor. He approached us and pointed to her bag and said \"No food\". We were shocked! We showed him there was no food in the bag.

Check in and check out process was painfully slow!!

Not recommended to anyone!
4/10
Poor
09 Jan 2018
colin

Uncomfortable bed ever

The beds are so worn out the springs are digging in , too many people swimming in the pool with their clothes on. Breakfast is cold and terrible , didn't eat it went out to eat
And not much choice
2/10
Poor
09 Jan 2018
Gary

Over priced shabby not very clean .

The whole place is run down. Could do with a refurbishment. My room was never cleaned properly. The mattress was old and very uncomfortable. The bedding was stained and old. The only saving grace was the pool. However there was a core of people that swam with their street clothes on. Irrespective of being told by the staff not to
4/10
Poor
08 Jan 2018
Mordikhai

Not four tourist

Poor
Partner
2/10
Poor
10 Dec 2017
Kishor

Terrible

Staff are not friendly, Room is not clean, bed is very uncomfortable to sleep in, you can fill the spring of the bed, next day we have sore body. Broken toilet. Restaurant is very unclean. Nothing is good about this Hotel. It’s look big & nice from outside.
4/10
Poor
09 Dec 2017
Tim

Like everything in life, you only get what you pay

Location, nice room, and lovely big pool makes up for lots of faults and disinterested staff. I paid $37 aus a night and at that price, I'd stay again.
2/10
Poor
18 Nov 2017
Quintin

Never again.

I went in the first day to register. I've prepaid for 3 nights. I end up staying with a friend that night so I never returned until 3 pm next day.
What a sh@@ show. They had thrown out my deposit slip for the 1000 bt deposit. Also, I had put the two bottles of water in the fridge that was now gone and 2 were on top of the fridge Try as I might I could not get them to get me 2 more bottles of water for my room that I hadn't drunk.

Hotel policy I was told.
Policy for what? To go in the fridge and take out two full bottles and put them on top of the fridge and not leave the next days water behind? Yes.
I ended up getting another hotel and will just use this for the view and shower when out and about in the area for the next few days.
Never again and stay clear of this rinky dink sh@@ show.

They couldn't find my key I'd left at front desk. They thought I'd checked out??? On the first night?????
Had to ask for a DO NOT DISTURB sign. Seriously. Stay away from this dive.
10/10
Exceptional
02 Oct 2017
wayne

close to the famous walking street.

Great price and close to where all the action is. Its 5 minutes from walking street and lots of bars if you are looking to have fun.
2/10
Poor
01 Sep 2017
BrianC

Updated review hopefully with correct score

Further review for same stay 12-14/8/17 as the first one (somehow!) got scored 5/5 (certainly NOT by me!). Review reads - Old and tired hotel located in a car park for noisy tour buses. Uncomfortable beds and noisy aircon. The staff are awful and literally hate all guests. Worst service in many trips to Asia. All non white women are assumed to be hookers.
Partner
2/10
Poor
23 Aug 2017
phil
Old , run down, breakfast awful, dining area dirty, very basic. Will not book this hotel again, no hot water, had to upgrade to a junior suite at an additional cost , basic room was awful. Wi fi very poor,
6/10
Pleasant
01 Aug 2017
Verified traveler

Just a place to Sleep

It's an OLD property. Rooms are big but showing their age. Plumbing is terrible. No hot water in both my rooms. I was moved from the first room because the shower was broken. Breakfast is mediocre at best. Not worth the money or time. The King sized bed in my suite was comfortable. For the price of $34, not bad. Great location. Close to Walking Street and plenty of restaurants. 15 minutes walk to the main mall. Close to a ton of great bars.
Family
2/10
Poor
13 Jul 2017
Gopal

Hotel receptionist very rude .

My experience at this hotel was really bad. Hotel looks big and nice from outside but once you enter and go to the reception, all your perception about the hotel will change completely. We went to the hotel reception and got really with sarcastic and rude behavior of the receptionist. Further when we been asked to check in to the room, we not been accompanied by any staff just to let us reach the room. They don't really care about you as customer.
About the cleanliness, the hotel must be given a 0 rating. Near to lift the cigarette/dust bin was so dirty that you would feel like vomit.
We are really disappointed.
6/10
Pleasant
10 Jul 2017
Kevin

Good-ish, not great

This hotel is one of those \"okay\" hotels. It's an old building so when you pause to look around, you can see many flaws due to its age. I had actually booked and paid for a \"city-view suite\", but was given a large, nice enough city-view room and not a suite. Once the neighboring room's residents got too loud late at night, I brought the room detail to the manager's attention. She said there are actually no city-view suites at all, only pool-view (come on Hotels.com - - let's get it right!), so I agreed to move to one of those rooms. Sadly, my room did not overlook the pool, only some trash and an elementary school. Ah well. The really nice thing about this place are the friendly staff and the cool, clean pool. The breakfast buffet is terrible. The food is cold and there is not much of an \"international\" vibe to it. I ate there the first couple of days, then skipped it from then on. Not much of a selling point feature. The hotel is near a lot of places such as shopping malls, restaurants, laundry service, money exchange booths, easy taxis, and night club \"go-go\" places, oh and plenty of massage joints: \"Hello mister . . . massage?\" was heard quite frequently. So, it's an okay hotel with plenty of amenities nearby. Oh, as most hotels, the Wi-Fi sucked!
6/10
Pleasant
28 Jun 2017
jacko

Ok for a couple of nights

The hotel is impressive when you walk in but the room is very plain, no kettle or safe, both are important to me, The pool is good but breakfast cold and coffee even colder, Room clean when you go in but not up to standard when cleaned next day
10/10
Exceptional
25 Jun 2017
Sami

Great Value for money

Beautiful hotel, close to every thing, friendly staff, good modern clean rooms, Huge swimming pool in a tropical setting, fabulous in every way. Excellent breakfast. Enjoyed my stay very much and will definitely come back again.
8/10
Excellent
13 May 2017
steve

Great place to stay beautiful pool.

Had a great stay at welcome close to everything. Staff were friendly and helpfull. Nice big pool too.
6/10
Pleasant
04 May 2017
Iris

So So..

It's worthed for the money value..very good location, old hotel but still convenient, service is so so..not good and not bad..the sweeping pool is so so..when you go outside you find anything you need..it's a good deal..but not a great deal.
Partner
6/10
Pleasant
25 Apr 2017
Verified traveler

Good location, close to where the action is.

Spacious room, reasonable price with good breakfast. Swimming pool was nice but unfortunately it is close at night.
8/10
Excellent
24 Apr 2017
william

good location close to everything

found easy walking distance to everything you wanted and needed
8/10
Excellent
11 Apr 2017
Yachtmaster

Great location close to everything.

For a frequent traveller to Thailand, this hotel was good value. Good location close to everything at a very reasonable price. The breakfast included was a bit boring, same same day after day.
6/10
Pleasant
05 Apr 2017
Martin

Chaotic Stay

It is worth staying at the Welcome Plaza Hotel just for the very large swimming pool and large bedrooms but unfortunatly that is where it ends.The whole place does not have any management structure whatsoever.You cannot get any sense at all from the very young reception staff,They say they have room service and when you ask for menu they cannot find one.You try and ring for room service and no one answers the phone.At breakfast do not eat the fried eggs as they are always very cold.They have them standing in trays just outside the kitchen for one or two hours and then fill up the so called heated trays when they are empty.They say they have Wifi in the rooms but for two thirds of the day cannot get a signal.In two weeks had hot water only once.
4/10
Poor
28 Mar 2017
Verified traveler

An experience!

Plenty of 3 star hotels in the area that are far superior to this one!!!
Family
4/10
Poor
04 Mar 2017
Mark

Basic wouldn't stay again

Hotel looks good from outside, inside terrible, dirty bath stained, breakfast cold refused to eat anymore food there, couldn't wait to leave, pool was very good apart from full of Indian people looking at my girl
6/10
Pleasant
02 Mar 2017
Terry

This is not a good hotel

Dirty room dirty bath sheets smell, cold breakfast, the only good place was the swimming pool.
10/10
Exceptional
25 Feb 2017
was not bad

It was pretty nice hotel except the reception staf

I liked this hotel, and the location of the hotel was excellent. Apart from the staff which wasn't very friendly and also they were making some jokes behind us as well.

before I book this hotel, I was thinking that this hotel will have some vegeterian breakfast in the way the grand bella hotel is providing for the vegeterian people. There was nothing to eat for me and my friend.. rest of the experience was not that bad. Overall experience was good with the room, room service, swimming pool, and the locationwise.
6/10
Pleasant
17 Feb 2017
Mark

Close to the action

The hotel is old and could use many upgrades, they don't even have safes in the rooms, and you have this adiquated safe deposit box in the front. The breakfast that was included, sucked and the food was cold. No hot water pots in the room and the bathroom was tiny.
6/10
Pleasant
13 Feb 2017
Dave

Clean it yourself.

Staff was pleasant, hotel was comfortable overall, but there were whiskers from shaving still in the sink and vanity that were left there, so obviously not clean, leading me to wonder what else is not clean here?
4/10
Poor
09 Feb 2017
jt

The breakfast was terrible! Every thing cold..

The eating area dismally dirty. Floors very dirty..the bread for toast,.... 2/3 days old. I have been going there for 20 years. But not again.! The tourist hordes that stay from China and India have little manners and eat like locusts. Thanks for the good old days! Looked like it had new management .
6/10
Pleasant
06 Feb 2017
Verified traveler

Good location to near by all amenities

Hotel stay was good but the break fast was same for every day
6/10
Pleasant
22 Jan 2017
RAJKUMAR

Wifi very bad

I have stayed here about 2 nights. but i changed 3 rooms. first they give one that room key was not working. then they give another one that was toilet problem finally they gave me one at last stay night that was ok. wifi totally out in my stay
Family
8/10
Excellent
19 Jan 2017
Robbie

Many happy stays

We have stayed here many many times. Sometimes we just phone them and reserve and if we want to use credit card then we use Expedia or Agoda.
We know the staff and they know us. The pool is great, big, clean and with very reasonable food and drinks.
Central position on second road, near bars and resturants.
10/10
Exceptional
15 Jan 2017
Ben

A pleasant stay with everything nearby.

From the seventh floor there are amazing views of the Gulf of Thailand. A few hundred feet from the front entrance is Second Road where there are plenty of places to eat, shop, or get a 1 hour massage for 200 baht. Walk down one of the side streets and you are at Beach Road. The complimentary breakfast is a buffet with everything from salad, stir fry, to french toast and scrambled eggs. With a comfortable experience, I recommend staying here.
4/10
Poor
10 Jan 2017
Verified traveler

basic hotel

didnt like no wifi
8/10
Excellent
06 Jan 2017
Mark

First stay not the last

My 1st time in Pattaya. Very nice hotel. Recommended by friends. Will sure come back again with friends
Family
2/10
Poor
14 Dec 2016
Effendi

Hotel to avoid

- Aircon not working
- Luke warm water in shower if you let it run for 15 mins before taking a shower.
- Unfriendly staff at lobby
- Guest visiting needs to pay thb 300 per visit. If 2 persons visit then pay thb 600 etc.
- Same breakfast every day. Not great and no variety.
- Very warn down and outdated interior of room
- No WiFi in rooms, only in lobby and slow.

Did not invite my friend from Holland, who came over from BKK, to my room but I stead met in lobby due to the thb 300 they charge.
I understand if someone stays the night, but a social visit and insist on getting extra money for that.
Need I say more. This hotel NEVER again!!!
6/10
Pleasant
11 Dec 2016
Iew

Easy to go to walking street and community mall

This hotel is easy to find and comfort for looking a shopping place or the night of pattaya. Just walk for 5 minutes to walking street.
The room is o.k. It's good for the pool that has been seperated adult and children zone. More of customers are not Thai.
4/10
Poor
14 Nov 2016
Abdulsalam

Was not worth it never wanted to stay again.

Was not satisfied, no wifi in rooms ,security is poor,bed was so old the bed spring was up when you touch the bed ,service was poor.
8/10
Excellent
11 Nov 2016
james

pattaya again

pattaya is nice,even though still mourning the king ,things were just about the same as normal,non stop partying,nice area to rent motorbike and tour around to 1000000 year old animal park ,the temple (nice souvier shop there where ladies from militaty men make items at selll at very low costs toward jomptien up on the hill,was only a short journey from phillipines were i recide in the winters from the cold in usa
Partner
8/10
Excellent
18 Oct 2016
poh

Convenient n clean hotel with swimming pool

Hotel recently renovated n clean. Near to beach n walking street.
Family
2/10
Poor
08 Aug 2016
Naveen kumar

Disappointed

No wifi in the rooms and no security lockers in the roons if these two are not present there is no use renovating when basics have not been provided.
8/10
Excellent
24 Feb 2016
Martin

Good location, lovely swimming pool, not too cold.

Only complaints are, the eggs were cold at breakfast and couldn't get WiFi in the room. Also, would be good if cushioned sunbeds were provided.
4/10
Poor
03 Jan 2016
Noel

Disappointing

Booked with Expedia over the phone paid double what i thought it was worth. No hot water, shower in bath and did not work. No lift althought its only 3 floors. Wifi wasn't great. Staff helpfull, Hotel in quiet street
8/10
Excellent
25 Dec 2015
avadhut

value for money

Huge rooms, all basic aminities, excellent pool, but very average breakfast. Good location. close to beach, walking street, and garden plaza mall.
overall good hotel.
2/10
Poor
23 Dec 2015
Matthew

AVOID AT ALL COSTS

We eventually got a room with a double bed and a bath after four attempts, and even trying to upgrade. The pool area looked very bare of guests. and we saw very few at breakfast the following morning so I don't think they were full by any stretch of the imagination.
Partner
8/10
Excellent
13 Dec 2015
Luiza

Best pool

Smooth stay, mostly enjoying the pool. The hotel has really good customer service and it's placed very close to the walking street which makes it easy to access.
Family
10/10
Exceptional
04 Dec 2015
davy

Balcony with sea view. Nice hotel ,

Always book this hotel ,has everything you need,excellent facilities and friendly helpful staff
8/10
Excellent
21 Oct 2015
Wu Mak

Nice price

No service, but very convenient location
Near walking street
Big swimming pool, not much people
Very relaxing

Location & surroundings

Welcome Plaza
213 Pattaya 2nd Road, 213, Pattaya City, Thailand

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Welcome Plaza

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