Las Palmas

6/10

Pleasant

02 Jun 2026

Jesselyn Veronica

I recently stayed at Las Palmas by the Sea for a wedding and unfortunately my experience was disappointing overall.

The positives: the hotel staff outside of the sales team were friendly and helpful, the wedding we attended was beautiful, and the shower had great water pressure.

The food, however, was very average. Most dishes lacked flavor, and the desserts seemed to be the same thing every day with only different colors or decorations. Nothing stood out as memorable or worth looking forward to.

What really ruined our stay was the vacation membership sales presentation. We were approached with what sounded like a simple offer involving a free bottle and a city tour in exchange for some of our time. What was not clearly explained upfront was that this was actually a sales presentation for a vacation membership. Once we realized that and declined, the experience became extremely uncomfortable. The representatives we dealt with were very persistent and seemed unwilling to accept \"no\" for an answer. The interaction felt misleading and high-pressure rather than welcoming. Guests should proceed with caution and fully understand what they are agreeing to before attending any presentation.

Another major issue was the room temperature. The air conditioning never cooled the room enough, and with the heat and humidity in Puerto Vallarta, it became uncomfortable to relax or sleep. It was frustrating enough that I ended up booking another hotel.

Partner

2/10

Poor

23 May 2026

Secundino

This property is outdated, worn down, old. Needs a lot of renovation and upkeep.

Friends

10/10

Exceptional

03 May 2026

Armando Rafael

It was awesome

Family_with_children

2/10

Poor

26 Apr 2026

Sanaz

Extremely noisy. Bad food. You will basically suffer here

Self

8/10

Excellent

24 Apr 2026

Marvin Christian Din

.

Partner

6/10

Pleasant

23 Apr 2026

Randy

I really hoped reviews were wrong but unfortunately they are not. Food was not good. Omelettes, pancakes and paninis were good but the buffet was slop . This resort cuts far to many corners on service, nothing from the bar before 11am so no mimosas at breakfast

8/10

Excellent

21 Apr 2026

Jane

I am a single senior so i wish they'd put me near the adult pool, but instead over the children's pool. I'll know better next time. Otherwise I found the staff wonderful, the food very good and I will return.

Self

10/10

Exceptional

17 Apr 2026

Jose

Not enough smoke pits we all ways fiting to have a smoke, the stuff was excellent, the management not so much very snobs, no communication or peaple skills, so everyone sad the same thing

Friends

8/10

Excellent

07 Apr 2026

Alma

We stayed from the end of March to the beginning of April . All we have to say is the staff especially FIDEL AND IVAN at the open late bar by the pool were literally phenomenal . They treated us with sooo much care , we made sure we did our part in giving them good tips , definitely recommend this hotel , the food is great all the staff are amazing and very friendly, we are bilingual but the staff definitely is very good with their English , will be coming back!!!

Family

10/10

Exceptional

06 Apr 2026

Gene

We very much enjoyed the resort.
only ask would be a mini fridge in the room. We drink 6~8 litres of water a day, and having cold water would be wonderful.

Partner

4/10

Poor

06 Apr 2026

CRISTINA

The place is worn down. Very old to be honest I didnt feel comfortable. The only thing is the location is good. You can walking distance to restaurants or get a taxi to other places. But the hotel itself not worth the price. The food was nasty too.

Family_with_children

6/10

Pleasant

06 Apr 2026

Million

The property is clean and the beach is very beautiful. However, the food is very repetitive and there are no many options.
Some items like tea bags are not available sometimes
Most of the staff members do not speak English at all so that it was very difficult to give an order in English
There is no choice for gluten free allergic people
Our pick up from the hotel to the airport was at 3:00 pm and we were not allowed to use the facility including meals during lunch time. Because of all these shortcomings of the hotel, we won’t visit again this place nor we recommend for friends and family members.

Family_with_children

8/10

Excellent

04 Apr 2026

Liana

The AC worked well in our room. The staff were very friendly and helpful. The location right on the beach was great! I think one more bar would have helped as it got pretty busy sometimes. Also, the snack bar wasn’t open for most of the day and only had one option each day. The entertainment and activities were great. The food was good as well. Overall we had a great first trip to Mexico and would return again.

Partner

8/10

Excellent

03 Apr 2026

Brenda Jean

Very little alcohol in the drinks. Rooms were clean, very basic. Food was ok but cold. Breakfast was good. Italian restaurant food look good but very cold. No mini fridge or iron in room. Beach was nice. Staff was friendly. Weather was excellent!

Friends

6/10

Pleasant

01 Apr 2026

Jacqueline S.

Was an average place to stay. Not much for kids to do. The restroom were not pleasant, either they didnt flush or completely out of toliet paper and soap. All waiters were very pleasant.

Family_with_children

4/10

Poor

29 Mar 2026

Laura

Poorly maintained, some staff is rude

Partner

8/10

Excellent

29 Mar 2026

Sandra

Rooms are a bit dated but the staff is very friendly

Family_with_children

10/10

Exceptional

22 Mar 2026

Patricia

Wonderful experience. I was hesitant because the ratings were only at a 7.5 but now after staying there I have no idea why they aren’t rated higher. Service was excellent. Very clean. Adult pool area was perfect and the views were stunning. We seen humpback wales from the dining area during breakfast. Will definitely be back.

Partner

10/10

Exceptional

21 Mar 2026

Krystal Sharon

The overall experience was awesome. Though this is an older resort, it had everything you need for a relaxing time. The staff were really friendly and welcoming. They went well beyond what we've come to expect with care and attention to details. They served with grace and thoroughness in whatever capacity they were working. A special shout out to Saul who provided the kayaking experience. Also to the servers in the restaurants and at poolside (Carlos, Luis, Edgar, Guadalupe, and more). The evening entertainment was fantastic! Ramon and his colleague (sorry I didn't catch her name) are energizer bunnies who kept the party going all day and into the evening. It was amazing - the choice and the engagement. Alejandro also helped us maneuver some of our transportation options and the rest of the front desk staff and porters were lovely, as well.
The food was delicious - variety all throughout the day. We loved the salads, the paninis, pancakes and omelets, especially (kudos to the staff who manned those kiosks). The location is prime - on the beach, near bus transport and all needed amenities. A short drive to the airport but long enough that we didn't hear any of the traffic from it. A short bus ride to the Malecon and Old Town. I HIGHLY recommend this resort. Thank you to everyone there who made our vacation so special.

Partner

10/10

Exceptional

20 Mar 2026

Deborah

Great place thats close to the beach. Room was very clean, however more towels and a face cloth would have been great. The pool was awesome, but limited lounging chairs. Overall, a great place to stay.

Friends

8/10

Excellent

19 Mar 2026

peter

I recently stayed at Las Palmas by the Sea All Inclusive in Puerto Vallarta, and overall it was a very enjoyable experience that I’d rate a solid 4 out of 5 stars. The location is one of the biggest highlights—right on the beach with beautiful views and easy access to the water, plus it’s conveniently close to downtown. The staff was generally friendly and hardworking, and several went out of their way to make our stay pleasant.

Partner

6/10

Pleasant

17 Mar 2026

José

Clean room, comfortable beds, Italian restaurant was great 😃 all other food was poor and in the need of upgrades. Needs more variety and different menu every day.

Self

8/10

Excellent

16 Mar 2026

Delia

It was nice, very basic, but it has everything you need. Friendly staff.

10/10

Exceptional

15 Mar 2026

Ronald Carl

Pool was great staff wonderful clean rooms.

8/10

Excellent

14 Mar 2026

Markus Mark

Ocean view was great, very friendly and hospitable staff especially the cleaners and food waiters

10/10

Exceptional

12 Mar 2026

Carrie Lynn

The Ocean was visible from our room. It was spectacular! The staff was fabulous as aways. It was my 1st time staying in the newer part.
The cleaning staff was awesome as mom likes to sleep in, even on holidays. She came down for lunch. They were patient and gave her all the time she needed. No rush to clean but when they did it was spotless. Well as spotless as it can be with the sandy beach right out front.
The staff is amazing! Some have been there since we 1st started going there in 2015 Guadalupe and David have certainly been fantastic everytime!

Family

6/10

Pleasant

10 Mar 2026

Christina Lyn

We requested two beds, they said they were sold out and didn't have any. After the housekeepers came the first day they took the blanket off the end of our bed, we called to get it back and they returned with just two sheets saying they were out of blankets. I'm not sure why they took ours to begin with. The safe in our room was broken and didn't close.

Friends

6/10

Pleasant

09 Mar 2026

Cherie

The front desk staff were not informative. They didnt give us the wifi code, we thought it may have been on the info sheet that was in spanish, didnt notice till we got to the room. They do have it in english. Never asked if we were going to use the safe in the room. You need to get a bolt with a key in it, in order for the safe to work. They only put coffee out at 6.30 am. Sometimes not till 7, however they seem to forget the milk/cream. Never put out hotwater for tea, actuall no tea for 3 days. Just little things that could be tweaked by traing the staff. Only 2 small bottles of water left in the room, have to always ask for more. Suggestion, maybe 2 garrfon on each floor so people can refill their bottles and save on plastic containers. However the food was very good.

Friends

8/10

Excellent

07 Mar 2026

Elizabeth

Requested a room over the quiet, adult pool via Expedia (in Spanish and English) and at check-in. The kid at the desk said “yes, we have a great room for you,” and it was above the noisy, obnoxious kids’ pool.
There aren’t nearly enough lounge chairs and umbrellas around the adult pool, and the rules about saving chairs are arbitrarily enforced. Several days people put towels on chairs all day and finally showed up late in the afternoon, or not at all. Other days the concierge ordered security to remove belongings at 7:30 am, when people had just stepped away for a moment.
They need to move the massage tent as it takes up prime real estate and was used all of about 3 hours during our stay.
The food at the buffet was improved over last year, with a little more variety, and they added “tea time” some days, and some fruit snacks.
People smoked in the private beach area and put cigarettes out in the sand, with no cleanup - that was disrespectful and disgusting.

Partner

2/10

Poor

25 Feb 2026

PIOTR

Bar staff is good. Front desk staff are not good, we requested a late checkout because half the services were shut down for 3 days and a cerfew of 10pm was put on one night and everyone ordered to their rooms. They wouldn't accommodate us at all and charged us 1290 mxn for the late check out. They agreed to dropping that fee to 840 mxn, but then took that offer back and charged us 1290 mxn. The snack shack was closed for 3 days along with multiple bars and restaurants. The buffet and snack shack had birds flying around and eating from food trays while staff looked on and even fed them from the table. We found cockroaches in our room. Overall a bad stay and this place should be shutdown for sanitary reasons.

Friends

6/10

Pleasant

23 Feb 2026

Heather Gay

Food was a big factor, it was very similar day after day with not a good selection at the snack bar. We ate in town a lot

6/10

Pleasant

23 Feb 2026

Wendy

food wasn't great.. same thing daily.. Ataff don't speak english. Public areas have very loud music and/ or loud speaking on microphone .. too much loud noise. We also experience the lockdown as the cartel attacked and set fires to several places. We had to find out info on our own as staff didn't tell us anything.

Self

6/10

Pleasant

23 Feb 2026

Dilbagh

Yes

10/10

Exceptional

20 Feb 2026

Analise Nicole Van

Tomas was great! He knew our names after day one and always went out of his way to make sure we had everything we needed :)

Friends

2/10

Poor

19 Feb 2026

Kaley

Not a lot nice to say about the hotel. The staff were nice. No restaurants, a buffet that has next to nothing. Drinks are drinks. Pool was small, not many bars. Wasn’t even cheap enough to make it worth while. We basically slept there and just went to town for anything fun.

Partner

10/10

Exceptional

19 Feb 2026

pat

Room was updated and nice view. It was well cleaned daily with special touches. Majority of staff excellent at providing services with exception of two new women at reception desk who were not very accommodating on some occasions.Special mention to bellmen and dining room staff who were excellent!

8/10

Excellent

18 Feb 2026

Eugene

Room was clean. However some rooms are musty and damp smelling.

A bigger buffet with foid options is needed.
Pools were very nice. Entertainment was very good.

Leisure Family

10/10

Exceptional

17 Feb 2026

Victor

Staff was excellent, food was good, beach was awesome.

Family

2/10

Poor

15 Feb 2026

Sandra Gail

Room was very old booked a king with ocean view got an ocean view with 2 small beds after 3 rooms.
Food was awful !! Staff was polite and courteous.
Drinks were awful no premium liquor was offered at all !! Room was clean but soo outdated some rooms had no shower doors

Leisure Partner

10/10

Exceptional

14 Feb 2026

Cheryl

It's an old hotel and I love it, mainly because of the great staff. The porters, such as Martin and Tomas, are there to greet you upon arrival and help you with your bags. The waiters in the restaurants, such as Aristeo, Chris, Miquel, Alfredo and too many other to mention, are so very helpful. And then there's David, bartender extraordinaire.

The hotel location is terrific and I return each year. There are some nice touches, such as the Spanish coffee station that is set up each day from 5-6 p.m. Yum!

Once note, though, is that there were a couple of new women at Reception when we arrived, who were unaccommodating and abrupt. All of the others, who've been there for years, have great customer service skills, which I hope will get passed onto the new staff members at Reception.

Leisure Friends

8/10

Excellent

14 Feb 2026

Gary

Al 👍 good

10/10

Exceptional

13 Feb 2026

Michael

Wonderful stay

Leisure Partner

10/10

Exceptional

11 Feb 2026

Dave

Room was spotless! Staff were great.
Buffet is small but very tasty.
Beach is beautiful.

Leisure Family

6/10

Pleasant

10 Feb 2026

Olga

The great thing about this resort is the location, close to the Malecon and nice beaches. It is also very clean. The buffet however left a lot to be desired. There were also very noisy games and even a Mariachi band at 8 am on a Sunday. One night, there was a drunk lady knocking on doors and screaming at 4 am and I tried to call the front desk but the hotel room phone was not even working! It was disappointing. Overall an okay stay, good value for the money, but nothing remotely fancy or luxurious about it.

Leisure Family

10/10

Exceptional

10 Feb 2026

Julie

The staff are so accommodating, quick, and friendly.

4/10

Poor

09 Feb 2026

Robert

The place is very dated. Only one bar with 8 seats in the lobby at nighttime. No coffee or sports bar. The snack bar was over cooked meats and bland.
The staff working at the dining room were good but the food was the EXACT same salads and meat groups all week , chicken , fish pork.
The nickel and dining and CHARGING to watch the SuoerBowl for $25 per person USD in the snack bar was the cherry on the cake.
Save your money and don’t stay here.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Petra

Room had a pool and ocean view - always clean, great staff!

Leisure Partner

8/10

Excellent

03 Feb 2026

Yassar

Martin welcomed us when we first arrived and he set the mood for a great week. Food and bar staff were outstanding, thanks to Miguel who got to know our family, our favourite table and drinks. Room staff kept our rooms clean.
Beach was outstanding and we had a great family vacation. The aquafit ladies Karla and Brenda were very enthusiasm and happy to be there.

Leisure Family

8/10

Excellent

03 Feb 2026

melanie jane

The resort was very clean, with very friendly, helpful staff.

10/10

Exceptional

01 Feb 2026

Brittney

Overall the resort is very nice. It is smaller with fewer amenities than others but we preferred that. 2 main pools, 1 for adults only and 1 for families. We enjoyed the family pool as it had music and activities throughout the day. Both pools were very clean. We never really had trouble finding a poolside chair, it didn’t get very busy during our stay. Our room was on the south side of the resort above the burger station. Amazing views but very noisy. During the day is normal noises but at nighttime we found it very, very noisy with carts rolling around and kitchen prep? The room was very clean and spacious. One thing we would say is negative is that there is no mini fridge in your room. It made it hard to store your own food or drinks from the store, they also don’t have room service and you’re not allowed to bring food out of the dining areas. I’d recommend fridges so people have the choice to bring their own food and drinks and store it. Staff were really friendly and helpful.

The food overall was very good! If you’re staying for an extended period of time you may grow tired of it as it’s very similar food each day but it was all very good. We never got sick. A warning though, the birds are out in full force during breakfast, if you’re not watching your food they will pick at it. So be cautious with what you grab and don’t leave your food unattended.

We will stay again in the future for sure. It is in a great location.

Leisure Partner

8/10

Excellent

30 Jan 2026

Terry

Only problem we had was the noise. Night and day activities are right outside the rooms and they have the speakers way louder than they need. All the people working there were great, always friendly. The suppers where you needed reservations were great also. If you stay here bring earplugs!

Leisure Partner

10/10

Exceptional

29 Jan 2026

Lisa

We went as two 50 plus adults. Adults pool was very nice and quiet with a similar age group. The entertainment was amazing and would do kids/family pool stuff but also adults entertainment at their pool.
The resort is small if you’re looking for that. Which we were. Rooms are dated but clean and comfortable. All the staff was great. Food was good. We thought it was great while others we talked to weren’t too fussy on it. Maybe they are used to a 5 star resort. The dinner buffet wasn’t too kid friendly for fussy kids.
I can’t speak for families but as an older adult we loved it! Definitely would go back.

Leisure Partner

8/10

Excellent

27 Jan 2026

Nancy Elaine

Nice older resort. Great service, beautiful pools, and beach access. Entertainment was good. Overall great trip!

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Kelvin

Staff was awesome!

Leisure Family

10/10

Exceptional

25 Jan 2026

Barbara Jean

Loved our stay. Room was spacious. The oceanfront view was spectacular. We watched whales from our balcony. Room was clean and refreshed each day. Will be back for sure.

8/10

Excellent

23 Jan 2026

Gene

When we first arrived, checking in at the office I initially thought what the hell are we in for.
However, our room was great
One patio door led to a patio looking strait out at the ocean.
We also had a patio door looking straight out to the pool
The staff were great
Thomas was fantastic
Guadalupe made sure we were happy by the pool with beverages
Saul with the entertainment group was so much fun

This is an older, rustic, more Mexican type of resort.
If you are the Beverly Hills Hilton type of person, don’t book here
If you are more laid back with the glass half full type of person
Las Palmas is a fine resort

Food always seems to be an issue when it comes to reviews.
We had no problem always finding something to eat.

In summation
Based on our standards,
Room. 10/10
Clean
Comfortable
AC worked great

Service: 8/10
Restaurant service was great
Bartenders were great
Cleaning staff was great
Front desk staff were ok
Entertainment group staff were great
My only concern is there were quite a number of the staff in general who spoke no or very little English
Sometimes communication was difficult

Nightly entertainment:
Most nights were quite good
Could use less karioki nights but that’s just my opinion

Would I stay there again?
Yes I would
Would I recommend it to you reading this?
Very hard to answer that because I don’t know what your expectations are or how la te da you are
But if want to experience a resort with a more traditional Mexican vibe, it was a good place.

Leisure Partner

10/10

Exceptional

23 Jan 2026

José Luis

Very clean comfortable view with gorgeous views. Friendly, attentive staff.

Leisure Partner

2/10

Poor

20 Jan 2026

fidel g

I will not leave I one star review, but I have no choice to do this in order to leave a comment and a review to other people to be aware.
Very very bad hotel,,,they charged me extra money for my booking room which is they showed you a different room other than that I booked before n then to get my original room I had to pay that extra money cuz I had no choice & I don’t know how to say this but the food was really disgusting inside the hotel n I end up eating outside the hotel for my total days that I stayed there,,,I will not recommend this place to anyone unless if you really like to breathe n smell a raw eggs all day long.

Leisure Family

10/10

Exceptional

18 Jan 2026

Courtney

This resort is adorable! So fun and authentic! We love the easy access to town and being able to walk places. The food is good plenty of fruit and the omelette and sandwiches rocked! The water pressure was great. The staff was amazing very authentic and fun. Hugo rocked as our pool side bartender. Would stay again. Water aerobics was amazing too super fun! Beach was super fun and easy access. Only recommendation was to bring eye mask as it is pretty light in the rooms.

Leisure

10/10

Exceptional

14 Jan 2026

John

Perfect room and great views. I loved the experience.

Leisure Self

10/10

Exceptional

12 Jan 2026

Kirsten Leigh

Rooms were simple and clean, staff was incredible and attentive. Property is gorgeous and clean and the beach was wonderful. Can’t wait to go back.

Leisure Family

6/10

Pleasant

12 Jan 2026

Lorne

The room is dated and needs alot of up keep but it was very clean. The cleaning staff do an amazing job and are very friendly. The hotel is very unique covered in large palapas and the adults only pool is very nice with beautiful Palm Trees. The serving staff are very friendly and want to make your stay memorable. The only downside to our stay was a few vacationers hog the loungers by putting their towels on them early in the morning and then disappearing until later in the day and in doing so are depriving other quests of enjoying the pool side area. There was a lot of food but some of it was questionable as to flavor and texture. Best location on the beach though.

Leisure Partner

2/10

Poor

08 Jan 2026

Arturo

the rooms are very outdated; the food has no flavor, and the drinks are made with the lower quality ingredients.
We will never go back to this place.

Leisure Family

10/10

Exceptional

05 Jan 2026

Ashley Katherena

Absolutely loved staying here with my boyfriend!!! Everyone was so kind to us and made us so comfortable! Would definitely come back!

Leisure Partner

6/10

Pleasant

05 Jan 2026

Kimberly

The hotel is good value for money. Very clean with nice facilities- pool, spa (massage), and rooms. Excellent location close to downtown and on the beach.

The a la carte dining options were great and the New Years Eve Party exceptional. But the food offered in the buffet was mediocre at best and never changed from day to day.

This isn't a complaint but a comment- if you do not speak Spanish, this is not the hotel for you. Most staff members, including the front desk and guest services do not speak English. Most guests are Mexican tourists, which is great because they are friendly and lots of fun, but as a result resort programming had very limited English.

This was surprising to me because of the many visits I have made to Vallarta over the years I have found almost all people working in tourism to have excellent English.

A language barrier is one thing but on a few occasions it seemed staff did not want to assist us at all because we did not speak Spanish. This was particularly evident during check out when we asked if there was somewhere we could leave our luggage as we had a late flight. We were told no. As we were standing in the lobby trying to decide what to do- we were approached by the bell hop who was very happy to take our luggage into storage.

Leisure Partner

4/10

Poor

20 Dec 2025

Nilesh

This place is ok. Just ok.

Leisure Family

4/10

Poor

13 Dec 2025

Manuel

Food was terrible, not too many choices and not the best taste.

Leisure Partner

10/10

Exceptional

12 Dec 2025

RONALD

This was our 7th stay at Las Palmas. We were happy to see.many of.the great long time staff still here. Guadalupe at the Buffet in the morning, and then on to Pool side drink service in the afternoon id THE MAN! Edgar is always there with a smile to take care of you. We had a couple of newcomers doing a great job at the buffet also. Daniel and Alondra \"Pumpkin\", are very good servers. Ignacio was also a good server. All of the afternoon and evening bartenders are all very personable and mix good drinks. Martin and the other bellman are hardworking men. Martha, longtime houskeeper took wonderful care of us daily. We always found.something good to eat at each meal. Fresh omelets, pancakes, and much more for breakfast. Many choices for lunch and dinner. We enjoyed the 2 ala cart restaurants were both good. The Chef at the italian restaurant treated us very special on our last night. We were pleased with everyone at the front desk,and had the opportunity to meet and say thanks to several management staff behind the scenes. We knew what to expect for rooms and enjoyed our week long vacation.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Sonia

Easy process

10/10

Exceptional

01 Dec 2025

Monica

We love are vacation , the hotel food was great , customer service incredible, we enjoyed swimming in the ocean in front off the hotel !! Amazing experience

8/10

Excellent

30 Nov 2025

Baillie amanda

We really enjoyed our time. We stayed 11 nights. The first night we didnt arrive until 7ish at night. The front counter staff were not helpful. They didnt tell us where to go, they didnt explain where anything was nor did they give us the lock for the safe. They have us the brochure with all the info in Spanish. We went back down and they finally gave us one in english. We really enjoyed the small authentic feel to the place. Theres not a huge selection of food, but whats there is delicious. . I would definitely recommend people to bring ear plugs for bedtime, as the rooms are not sound proof at all. The hotel is very family friendly, so its loud alll the time. Rooms are very clean ! Also the night time entertainment was not the best . We loved some of it like the authentic mexican dancing . But other nights we not so great . .

Leisure Partner

6/10

Pleasant

29 Nov 2025

Jennifer

Staff were very nice specially thomas from the receiving area, the housekeeper (forgot her name) and the bartenders near the buffet area. Location is great, close to the airport, shopping area and downtown. The room is ok, bathroom looks old and saw baby cockroaches in the washroom, bed and everywhere. Probably our first and last stay here

Leisure Family

10/10

Exceptional

29 Nov 2025

Leonard

Loved our stay here. Ocean front and great pool.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Tina

The rooms were very clean. The staff were friendly. Staff went out if their way to be helpful.

6/10

Pleasant

15 Nov 2025

David

Room is very outdated, food options very minimum. Elevator was broken twice in our 2 week stay, very noisy.

Leisure Partner

8/10

Excellent

13 Nov 2025

William Henry

The staff were impeccable

8/10

Excellent

10 Nov 2025

James

Place was clean and people friendly.

Leisure Partner

6/10

Pleasant

10 Nov 2025

Mark Robert

À/C

Leisure Self

2/10

Poor

03 Nov 2025

Michelle

The AC in room are horrible. Barley get cold. Only one outlet in the room. Room smelled like sewer. Food was horrible and plain. Got sick from food. Drinks and food not worth the all inclusive price. Bar cups not properly sanitized between guests. The cups were just rinsed. Got 3 rooms between me and family. The only thing I enjoyed was the view and pool. Main lobby smelled horrible. Never will go back or recommend.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Vitaliy

Great location

6/10

Pleasant

29 Oct 2025

Laura

Por el precio el cuarto está decente. La comida no se muy alta calidad. Las albercas estaban algo sucias.

8/10

Excellent

24 Oct 2025

Samara

Comfortable, affordable and relaxing hotel.

Leisure Self

6/10

Pleasant

17 Oct 2025

Steven

Food was terrible. Drinks were ok. Some staff were really good while others rude. We were not told when we made reservations that the main large pool was closed, so the only pool that was open was the small adults only with tons of kids.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Tanisha

I just recently traveled to peurto vallarta. I had an amazing time.The hotel staff was exceptional.The rooms were exceptional. I felt safe everywhere that I went because there was staff.Available 24/7.They catered to me like I was a queen. I will be returning within the next few months and will be staying at the same hotel.

Leisure Self

2/10

Poor

02 Oct 2025

maria

The place half star why if I had asthma I would’ve died the same day the food same every day night snack and dinner
they’re not willing to help you move to another room when you have an 87 year-old person with you
Very inconvenience
I’m at home and I still have the smell on my personal items

10/10

Exceptional

26 Sep 2025

Lainnee

Beautiful view. Amazing staff

Leisure Family_with_children

8/10

Excellent

26 Sep 2025

James

This is an aging property with an overall good staff—especially in the kitchen and wait staff. The food ranges from good to very good. The rooms were good and the maid service was excellent. It can be noisy at night because of the public beach. You may need to call down to the lobby to have security quiet the public and/or guests after 11 PM. The general manager was responsive when expressing concerns, but the lobby personnel were only adequate.

Leisure Partner

2/10

Poor

02 Sep 2025

concepcion

el lugar muy desacuerdo y la comida muy pobre mala calidad de los alimentos y muy sucio donde sirven la comida ademas no son cuidadosos con la comida...

2/10

Poor

01 Sep 2025

Mary

The food was terrible. The only day it was eatable was when we made a reservation. The ac didn’t work. They came to fix it after 2 days and it was the same and it was so LOUD. Literally we slept on so called sofas that the base was cement. The worst experience I had in PV. The wait staff was good. But the property is old needs to be completely renovated.

Leisure Partner

10/10

Exceptional

28 Aug 2025

cristina

Muy buen hotel

Partner

6/10

Pleasant

19 Aug 2025

Alejandro Razo

Overall, not a bad experience at all. left happy with experience at this resort
Staff is very helpful and friendly other their staff that works with their local timeshare companies are a little pushy
The only cons are no mini fridges in room no microwaves, did see some bugs only seen in the bathroom when using in the middle of the night, but they are small so it looks like they are on it and try to take care of it but we all have to remember it’s a beach resort in a jungle area

But besides all that I would stay here again it’s budget friendly in a great area walking distance from stores and pharmacies and other restaurants outside of the resort to try

Leisure Partner

4/10

Poor

14 Aug 2025

Trenton

This property was very old and outdated needs lots of maintenance. The ac in the rooms never got cold, all of the dining facilities are out side and extremely hot. The food was not very good at all. The only positive is that the bar staff was great. Entertainment was horrible it was mainly karaoke and all in Spanish never once was anything spoken in English I would never go to this property again!!!!

Leisure Partner

6/10

Pleasant

11 Aug 2025

Nancy

Internet is slow, food almost the same everyday, faucet leaking- maintenance to check, aircon not strong enough

Leisure Family

8/10

Excellent

10 Aug 2025

Francisco

the food is is not to good for the kids

Leisure Family

2/10

Poor

05 Aug 2025

Daniel

I am genuinely surprised that this place has nearly 4 stars, as my experience was far from satisfactory.
I called ahead to confirm that the hotel had ample parking for guests and was assured there was plenty available. However, upon arrival, I found only 10 to 15 parking spaces for the entire hotel, which were also used by the staff.
At check-in, I requested to add an additional guest to my reservation. The front desk agent was unhelpful and insisted it was not possible to make changes, even though I was willing to pay the difference. It took nearly an hour for him to finally agree to make the changes.
My family and I had planned a full family vacation, booking a total of six rooms for the entire week. Two of these rooms were mine—one for my wife and me, and the other for our kids. One of our rooms had a strong smell of humidity, and the air conditioning in both rooms did not work properly, failing to cool the rooms. In one of my brother-in-law's rooms, the ceiling in the shower started dripping water, and the air conditioning was also not functioning. Another brother-in-law's room experienced an overflowing shower, causing water to spill into the room. None of the six rooms we rented had working air conditioning.
During lunch one day, one of my kids started feeding the birds. A staff member approached rudely and yelled at my child, telling him to stop immediately or face a fine from the hotel. Instead of addressing the issue with me.

Family_with_children

6/10

Pleasant

01 Aug 2025

Aidan

Loved this hotel but what disappointed me was that the servers in the main restaurant never once came near my table to ask did I want a drink. You had to hope and pray that you would catch their eye and signal for their attention. Very disappointing as you’re eating a meal with no drink to wash it down. Hate to complain as they cleaning staff, bell boys were amazing.

Leisure Self

2/10

Poor

28 Jul 2025

ameer

Staff in front desk are rude and unskilled
I got overcharged
They kept making me sign papers
They messed up my reservation
They yelled at my wife and laughed about I

Leisure Partner

4/10

Poor

26 Jul 2025

Claire

.

Leisure Self

10/10

Exceptional

23 Jul 2025

Carlos

great place

Leisure Partner

4/10

Poor

19 Jul 2025

VIPUL

All the staff were awesome and polite, The young security gaurd gives weird looks and we just ignored him. I would avoid the tours people on the main floor, they try to over sell whatever you ask for. We wanted tickets for Hop On Hop Off city tour and she tried to get us to have breakfast with her in 2 days time and wouldn't say why we needed to do that. Maybe timeshare sales crap. The a/c in our room would only work on low fan speed so we asked the manager to fix it and they never did anything about it. It was uncomfortably hot in our room - not nice in July! The food is good, but not a lot of variety and no bacon at breakfast. This hotel is 100% Mexican clientelle and Canadians and Americans won't really enjoy this hotel. I don't want to be overly harsh, but it is pretty dated. The most annoying thing at the hotel is the man doing the activities at the pool. He loves to hear himself talk and does so at the highest volume level of the speakers. It's so loud you can't talk to the person sitting next to you at the pool. I could hear him in our room on the other side of the hotel. Same with the Kareokee in the lobby. They turned the bass up so much that things were rattling in our room. As a Canadian I wouldn't stay there again, but I think the Mexican people really liked it. Different strokes for different folks.

Business_and_leisure Family