Name: Plaza Opera
Address: Via Nicolo Gallo 2, 2, Palermo, 90139, IT

8/10

Excellent

22 Jul 2026

Hagop

Great central location walking distance to anywhere you want. Center Palermo including the cathedral

4/10

Poor

21 Jul 2026

Slavina

We paid a pretty penny for basic amenities and mediocre food.

We were told that the basic spa facilities are paid without it being clearly stated on the booking page, quite disappointing as the room rates were not cheap.

There were ants in the Delux room so we couldn’t bring anything in without having an infestation in 5mins max.

And to top it off, their €15 p/p breakfast is served on the top flor of the hotel, there’s barely any space and the food is cold and dry.

Very disappointing and I would avoid if I were you.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Michael

Great stay in a fun hotel. Great staff. Loved the restaurant/bar on the roof. Very nice room.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Amneet

Nice location and great friendly staff. A little bit more tlc needed in places but excellent stay for a short trip.

10/10

Exceptional

12 Jul 2026

Augusto

Clean Room ! Good Staff

Self

10/10

Exceptional

10 Jul 2026

Lucie

Perfect base for exploring Palermo. Clean, modern hotel in the centre. Just breakfast was very basic, could have done with some fruit, veg and savoury options

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Harrison

The staff were incredibly hospitable and friendly, more so than most! We had a member of our group with a disability and they were very accomodating of her in terms of room placement, bed separation etc. They also arranged a taxi for us to the train station on our final day and provided recommendations for where to eat nearby. Plus, a check out time of 12pm is a real luxury!

The rooftop food and bar upstairs were fantastic quality too, we had top quality sushi and cocktails there. And we really enjoyed our breakfast up there each morning. I would highly recommend Hotel Plaza Opera given all of the above - plus it is in a very central and convenient area!

Family

6/10

Pleasant

10 Jun 2026

Jeffrey

The location of the hotel was perfect for shops and restaurants. But the hotel experience was ok. The staff can be friendlier. But what was not acceptable was the cleaning staff left 2 dirty mattresses in the hall for more than 24 hours.

Partner

10/10

Exceptional

07 Jun 2026

Rick

Very clean, amazing and accommodating staff. Also a great location.

10/10

Exceptional

06 Jun 2026

Elizabeth

The hotel is just two blocks off of the pedestrian only old town area. The rooftop breakfast dining room with indoor or outdoor seating options was a beautiful, yummy and refreshing place to map out the day. There are loads of nearby, restaurants in old town and tons of shopping ranging in the spectrum for price and quality from souvenirs to home decor . The staff was very helpful in recommending day trips and activities. Our room was small, but very clean, comfortable, quiet, and modern. They have AC and elevators.

Partner

6/10

Pleasant

01 Jun 2026

Arturo

There was no parking available. The staff was friendly and helpful. The room had dirty walls.

Partner

10/10

Exceptional

18 May 2026

Jorge

This hotel has an excellent location. It is close to the old area. Where most of the attractions are, but not in the middle of it, which is good because it can het hectic. The hotel is is nice, residential area, very clean, well lit with several restaurants nearby. The room was a nice size and the bathroom was well equipped. My one pet peeve was not only this but most hotel bathrooms is that they don’t have enough hooks to hang the towels. I recommend this property.

Partner

8/10

Excellent

25 Apr 2026

KENJI

Good location!

Friends_and_family Friends

2/10

Poor

24 Apr 2026

Iurii

Thanks guys, give me back my 40€. ❌‼️I strongly do not recommend Hotel Plaza Opéra to use the services of this hotel. ‼️This hotel absolutely does not correspond to 4 stars. That's a maximum of 3 stars! Superior Double Room ‼️The only plus is a clean bed. I spent three nights in this hotel, the room is very, very modest, the bed is creaking, the windows are always closed because the neighbouring houses are very close. There was a coffee maker in the room, but only one cup. Breakfast is very bad. There wasn't even water. Upon arrival, the receptionist warned that if we need an early breakfast, they should be warned in advance. Exactly a day before departure, I asked to organise breakfast at 06.30. In the morning when we came to the \"restaurant\" there was nothing and nothing!!! I paid 40€ for this breakfast and got nothing!! I strongly advise you not to come to this hotel.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Akash

The hotel was very nice and clean. The spa was amazing. The room was a little bit dusty, but otherwise the room and bathroom were really good. The breakfast was underwhelming, very basic breakfast and very limited in what was offered, not worth the price for it. Otherwise it was a very pleasant stay, and a decent location.

Self

10/10

Exceptional

20 Mar 2026

Ashley

Great location. Staff was very friendly. Hotel was amazing

Partner

10/10

Exceptional

15 Mar 2026

John

Hotel Plaza's location in Palermo is ideal for accessing major attractions, buses and trains, fine dining and much more! The staff were extremely helpful and knowledgeable and helped to make our stay amazing! Can't say enough good things about this property!

Partner

10/10

Exceptional

02 Mar 2026

Natalie

Great hotel, lovely staff, clean room, great location, would stay again. Spa was pretty expensive so didn’t book (example €35 for an hour in the jacuzzi 😳)

Family

8/10

Excellent

28 Feb 2026

Gregory Arthur

The room was clean and comfortable, and the staff was friendly and helpful. Overall, a very good stay in a great location. I enjoyed my time here and would recommend it to others visiting the area.

Self

6/10

Pleasant

18 Feb 2026

marco vinicio

The room was ok, the shower door gets stuck in room 603, and water gets into the bathroom floor we gotta call to get the wifi password good location and beds really comfortable

Partner

10/10

Exceptional

15 Feb 2026

Silvana

Very nice hotel. Quiet and clean room. Very good service . Staff is very nice. Excellent location at the heart of palermo

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Carolina

We did not eat breakfast

4/10

Poor

31 Dec 2025

Chiho

There was any bad smelling in the bathroom. We asked the hotel two times. They did something to repair, but it was solved. Furthermore, they have never suggested to change the room. We gave up to ask them. It was NOT comfortable for us.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Randy

Excellent room, clean well taken care of. Excellent staff.

8/10

Excellent

15 Nov 2025

Elizabeth

The only problem was that the jacuzzi was booked the entire weekend and we were not able to use it which sucks. After that was the main reason to book the hotel. None of the spa services were available because over booked. They should alert when you make the reservation.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Silvia

Great Hotel! Excellent location!
clean room, staff very helpful.

Leisure Family

10/10

Exceptional

07 Nov 2025

Erika

Would definitely recommend and would stay here again

Business

8/10

Excellent

06 Nov 2025

Norm

A good simple 4star hotel.
Convenient to walk and tour Palmero old town.

Leisure Partner

8/10

Excellent

20 Oct 2025

Hyman Larry

Clean room, moved to other room, first was so, so. Breakfast average, less choices than we are used to. Never found out if the mini-bar was free? Booked a car to airport price pre-agreed at $60.00 euros, car was on metre more expensive. Driver didn’t speak any English. Staff were very friendly.

Leisure

10/10

Exceptional

16 Oct 2025

Gary

Very nice hotel in a great location. The staff was great, the room was fine and the breakfast was delicious.

Leisure Family

8/10

Excellent

07 Oct 2025

Michelle

The roof top bar and restaurant was lovely. Staff were super nice as we watched our country football grandfinal

4/10

Poor

03 Oct 2025

Stephen

Located in a convenient area close to major attractions and transport links, this hotel offers a central location. However, it is an outdated property that has not been maintained well. The showers are often dirty with lingering odors, the beds are uncomfortable due to old mattresses, and the overall cleanliness and comfort do not meet modern standards. Given these issues, I would recommend considering alternative accommodations in the area for a better experience. Definitely not a 4 star hotel.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Rafael

Great Location, Hotel Rooms are comfortable and decent size. Restaurant on Roof Top

Leisure Partner

10/10

Exceptional

29 Sep 2025

Nikki

We had a great stay and would definitely book here again. The room was spacious and very comfortable. The air conditioning worked great. The rooftop terrace has beautiful views and the breakfast served at the hotel each morning was delicious. The staff was very friendly and helpful.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Giuseppe

Great staff and very Clean and updated hotel

Friends

10/10

Exceptional

27 Sep 2025

Josephine

This hotel was a 10 out of 10, excellent location, not far from popular areas, but just far enough that we were able to sleep at night without loud city noises. Close enough to walk to everything, great anmmenities and well equipped gym. The only tiny thing, I could maybe say was slightly negative,was that there was no Wi-Fi in the gym except in one corner. Aside from that it was a fabulous stay!

Partner

4/10

Poor

23 Sep 2025

Crystal

This was not a 4 star hotel. Shower had mold, curtains were filthy, needed to be painted, no bathrobes, and limited room amenities. Needs an upgrade.

10/10

Exceptional

18 Sep 2025

Vincent

This is an excellent property this is my second time staying there for a duration of two weeks each time

Leisure Self

10/10

Exceptional

09 Sep 2025

Bengü Gizem

I like everything about this hotel. Location is just perfect. You can easily go to station. You can easily visit the center, shopping areas. Close to tourist attractions.
Breakfast is sufficient and view is nice. And the staff is so helpful. Definitely recommended. And most importantly room is clean. Thank you for everything.

Self

10/10

Exceptional

06 Sep 2025

Saundra Hudnall

The staff was very helpful and accommodating. Michael was our staff person who cleaned the room and did everything else that was needed. He was exceptional. I enjoyed the modern feel of the property and the spa is five-star. I highly recommend using the amenities available.

Leisure Family

4/10

Poor

26 Aug 2025

Peng

Overall it was ok , but it didn't feel like a nice four star hotel . It just did'nt feel welcoming and comfortable at all.

Leisure Partner

10/10

Exceptional

17 Aug 2025

mai

Location good , I went to bus tour so pick up place is just 2 min from hotel. Even very close to ferry terminal. Everything convenient

Leisure Self

10/10

Exceptional

15 Aug 2025

Gopal

Great room but parking is dangerously difficult unless you have a super compact car

Leisure Family

4/10

Poor

11 Aug 2025

Sym-Anthony

Sub-par experience

The receptionist was friendly and helpful, but the hotel room smelled bad, had no air circulation, had semi-clean sheets, and left us both with itchy red marks on our legs and torso.

Partner

2/10

Poor

08 Aug 2025

Bjoern

Dripping AC all night

Business Self

8/10

Excellent

29 Jul 2025

Gianna

We splurged and stayed in the Agata Suite which was an amazing choice! We loved the room, and the hotel's location was wonderful. We felt safe in the area and could walk to any destinations around the city.

Leisure Partner

10/10

Exceptional

28 Jul 2025

GIANCARLO

Some walls were scuffed and marked.

Leisure Self

6/10

Pleasant

25 Jul 2025

Ellie

The location is great and there is a bus stop just over the road from the property (we got the bus from San Vito Lo Capo and the bus to Palermo Airport) which was useful.

We checked in slightly early as our room was available. However, there were hairs on the bed and the bathroom was dirty. We changed rooms which was cleaner but the rooms themselves are not great. They are very average with not much to them. For a 1 night stay it was okay but we would not return.

Leisure Partner

6/10

Pleasant

20 Jul 2025

Leta

The hotel was very dirty. Looked way different than online. Shower corners nver cleaned. Shelving in hallways so coated with dust, looked like never wiped down. Sheets very hard.

Leisure Family

10/10

Exceptional

09 Jul 2025

Noel

The staff was super friendly and housekeeping was amazing

Leisure Partner

8/10

Excellent

09 Jul 2025

Marcus

Nice location. Nice room.

Our stay was nice. The room was well equipped and had nice amenities. The breakfast was very basic and didn’t have a great selection.

Partner

10/10

Exceptional

01 Jul 2025

Daniel

Good location but parking very difficult

Leisure Family_with_children

8/10

Excellent

25 Jun 2025

Diana

the staff was very helpful and the lobby/restaurant area nice but the rooms could have been nicer. Liked that there was no noise from streets but it was a bit out of the way compared to where we needed to walk to see other historical areas. Bus stop close by to get you across town or to the train station.

Leisure Partner

8/10

Excellent

16 Jun 2025

steve

It’s well located and the rooftop breakfast is nice. Rooms are nothing to write home about. It’s a decent place to spend a night.

Leisure Self

10/10

Exceptional

02 Jun 2025

Austin

Friendly staff, standard rooms that were clean, best parts of hotel were rooftop bar with beautiful views of Palermo and location was convenient and walkable to the touristy area.

Leisure Partner

10/10

Exceptional

28 May 2025

Avron

Centrally located. Comfortable clean. 10/10

Partner

6/10

Pleasant

24 May 2025

Anja

The location is amazing and rooftop restaurant was also very good. Unfortunately our bathroom smelled like sewer the whole time and no one fixed it even thought we asked. In addition when we had a non alcoholic drink delivered with alcohol by mistake, and the person who ordered it with alcohol got the non alcoholic drink, they just switched the straws instead of making new drinks (and we didn’t even know the other person), they told us we couldn’t have an iron because it was a safety hazard. In addition the blow dryer only gave cold air (again for safety). So ridiculous! Overall a very basic hotel with low customer service and would never recommend or go back

Business

6/10

Pleasant

20 May 2025

Anja

This property was in a great location. The staff was unconcerned with the sewage smell in our bathroom that never went away. The rooms were very basic, not very clean. THe restaurant food was surprisingly good, however the waitress accidently switched an non-alcoholic drink with the alcholic version and after both had sampled the drinks and called it out- she just switched the straws instead of giving each a new drink! These people didn't even know each other! Staff was cold, aloof, unhelpful, and just plain dont care about customer service at all.

Business_and_leisure Friends

8/10

Excellent

13 May 2025

Bryan

Recommended

Very nice visit. Staff were exceptionally helpful and welcoming.

Friends_and_family Friends

4/10

Poor

11 May 2025

Gerardo

The information regarding this hotel is misleading. I requested to use the sauna and jacuzzi, but hotel staff said that wasn't possible without a reservation (the listing only recommends reservations for facial treatments and massages). Furthermore, they indicated there was a fee to use these amenities, when that is not indicated in the listing. When complaining about this, the hotel staff was super rude and did not help at all. Overall, this hotel is overpriced for what it offers. I would not stay here again.

Leisure Family

10/10

Exceptional

06 May 2025

Jeffrey

Palermo

Excellent stay and wonderful service from the front desk. Palermo was beautiful. Being pretty much centrally located helped a whole lot.

Partner

6/10

Pleasant

03 May 2025

Siavash

Avdrag Hotel.
The best is the location, other than that an average hotel.

Leisure Family

8/10

Excellent

02 May 2025

Mohammed

Front desk staff, helpful. Good area and could walk to attractions. Clean and functional. Good 4 star.

Leisure Self

8/10

Excellent

01 May 2025

Eugene

When we checked in late there was a bug in our room…but they took care of us and moved us in the morning to another room.

6/10

Pleasant

22 Apr 2025

Anne

Very disappointing

The rooms were dirty (feces in toilet, hair on floor) and had to be recleaned. I booked that hotel because they had a restaurant and parking, neither of which were accurate. Very disappointed overall.

Friends_and_family Family

6/10

Pleasant

22 Apr 2025

Matthew

Convenient location - close enough to all the landmarks and shopping however a few blocks away form the big crowds although noisy of an evening.

Very challenging to extract information of any value from the reception including at check in…

Hotel clean. Breakfast limited however OK. Gym very small and limited however adequate for a workout.

Leisure Partner

8/10

Excellent

18 Apr 2025

Joseph

Overall, it was good. Could not get the A/C system to cool down the room. Wasn’t blowing out cold air.

Friends_and_family Friends

4/10

Poor

12 Apr 2025

Ella

Felt like a hostel rather then a hotel the bed was like a brick did not sleep well .. someone’s cloths in the wardrobe.. sheets had a stain on them

Leisure Family

10/10

Exceptional

22 Mar 2025

Jennifer

Loved loved loved! Wonderful location, welcoming staff! We will be back!

Leisure Friends

8/10

Excellent

19 Mar 2025

Jim

Lovely hotel, terrible pillows

The hotel was very nice, in a part of Palermo that is very close to the historic center. The rooftop bar/breakfast area was a nice place to both begin and end the day. Unfortunately, the pillows in our room were not comfortable at all, and I wound up with a terrible neck pain.

Partner

8/10

Excellent

09 Mar 2025

Penny

Nice Hotel, great location. Staff helpful but weren’t the best at recommending restaurants. Breakfast was good but fairly limited choices

Leisure Partner

10/10

Exceptional

27 Feb 2025

Charles Fredrick

Very friendly staff, made the stay even better !

Business Self

10/10

Exceptional

23 Feb 2025

Rosemary

Nice hotel, very convenient to everything, A bus stop for the shuttle between the city center and the airport is a 2 minute walk away. Great shopping and food options within a 5 minute walk. Would definitely stay there again!

Leisure Self

8/10

Excellent

17 Feb 2025

Shahryar

The hotel was in a great location and the room was great

Partner

6/10

Pleasant

16 Feb 2025

Tamica Sue Elvira

I would say overall the stay was decent. The room wasn’t the cleanest but not nasty. The parking they provide for 15€ a day is in a very tight area and it’s easy to scrape your car. They help you go in the garage but not take it out. The spa is small but nice and it’s an extra charge of 35€ per person/per use. The staff was nice and helpful. The pictures are nicer than the hotel actually is in my opinion. But either way it was affordable and was okay to stay in for two nights.

Leisure Partner

10/10

Exceptional

14 Feb 2025

SANDRINE

Absolutely awesome place. Big, clean rooms well located. Great staff and great breakfast.
I didn’t like having to book a breakfast slot but understand why they do it. I also had a “quiet” room but I could still hear the music from the bar, that said I put earplugs and promptly went to sleep.
Definitely would stay again.

Business

8/10

Excellent

03 Feb 2025

Hsiao J

great location. easy access to most destination we planned.
Transportation to airport was within five minutes walk on Main road. Front desk Salvador was simply the best.

Will definitely visit again.

Leisure Friends

6/10

Pleasant

01 Dec 2024

melisa

The room was large. Loved the separation of the toilet and shower. Sheets had funny smell like it wasn't dried properly. Expedia shows 24 minutes to airport thats false advertising it's a 40 minute drive. Good selection for breakfast extremely happy with turkey option and eggs all over Italy it's pork only. Spa hydro option lovely very nice to find an actual turkish bath. I didn't like that breakfast was not included after paying €350 for a suite no upgrade option despite vip status. You literally have to go to the front desk every time you need something no phone to call with.

Leisure Family

6/10

Pleasant

22 Nov 2024

Sawsan

Location was convenient

Leisure Partner

10/10

Exceptional

14 Nov 2024

Verified traveler

Very good location, rooms are comfortable and very spacious.

Leisure Family

6/10

Pleasant

13 Nov 2024

Stanislava

I wouldn’t stay here again

I was really disappointed with my stay at this hotel. From the moment I entered the room, I could tell cleanliness wasn’t a priority. The windows, both in the room and bathroom, were visibly dirty, which made the whole space feel unkempt. The room itself was incredibly dusty, which was frustrating and made it uncomfortable to relax.

The bed was another huge letdown—the mattress was so hard that I could barely sleep, and on top of that, the noise from the street was unbearable. Between the loud outside traffic and the general noisiness within the hotel, I didn’t get a single good night’s rest during my two-night stay. For a hotel at this price point, I expected far better.

While the robes and slippers were nice, it was disappointing to learn I had to pay extra to be upgraded to a room that included them. As for the service, the front desk staff was just okay—nothing special—and there was no assistance offered for my luggage.

Overall, this hotel is incredibly overpriced for what it offers. I won’t be returning and would not recommend it to anyone looking for a restful or luxury experience.

Partner

6/10

Pleasant

18 Sep 2024

jeanette

We stayed in but they consider their nicest sweet and the physicality was very good. However, we were below a bar and until two in the morning we could hear the chairs moving we paid €1500 for two nights just leaving a noisy room very disappointing.

Leisure Friends

10/10

Exceptional

29 Aug 2024

Jennifer

Easy access to the Teatro Massimo. Clean, wonderful hospitality, great staff!

Leisure Friends

10/10

Exceptional

28 Aug 2024

Viktor

Nice place

10/10

Exceptional

17 Aug 2024

Pierre-luc

Great stay

Great location for the hotel, only few minutes of walk of the historic city. We were also able to park in the street in front of the hotel in a free parking due to the explanations of the reception staff and that was appreciated. The room was recently renovated and clean. Air conditioning was working great. Breakfast on the rooftop was good and had enough choices. Thanks for the stay.

Friends_and_family Friends

10/10

Exceptional

16 Aug 2024

Thomas

The staff was exceptionally helpful

Leisure Family

10/10

Exceptional

26 Jul 2024

Laura

Pleasant in Palermo

Fantastic staff, food, accommodations, atmosphere. The hotel is located in the best part of central Palermo

Partner

10/10

Exceptional

22 Jul 2024

Antonio

Shower could be a little more roomy

Business_and_leisure Partner

10/10

Exceptional

20 Jul 2024

Nehal

Good hotel and very helpful staff.

Friends_and_family Friends

6/10

Pleasant

26 Jun 2024

Mark

A little tired internally

Leisure Partner

10/10

Exceptional

18 Jun 2024

Greg

Very friendly staff. Assisted with car parking and lost luggage recovery

Leisure Partner

10/10

Exceptional

17 Jun 2024

Verified traveler

Excellent hotel, we enjoyed the rooftop restaurant and bar. The views were amazing. Our room was clean and comfortable, also with excellent views.

Partner

6/10

Pleasant

09 Jun 2024

Georgia

Location is really good for walking into town. Room was small but fine. The gym has fantastic facilities, the spa is an additional cost (not made clear when booking). I had emailed before arrival to state that parking was required but the hotel did not respond and then parking was not available when we arrived. Staff were not overly helpful about this and we had to find our own parking space 10 min walk from the hotel.

Leisure Partner

10/10

Exceptional

05 Jun 2024

Anita

Rooftop bar had a great view. Will return!! Loved everything!!

Leisure Family

10/10

Exceptional

30 May 2024

Robert

Good location