Bonne Sante Hotel

Turkey , Istanbul
ISTANBUL, Istiklal Cad No 45 Beyoglu Taksim
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50 reviews shown

6/10

Pleasant

24 Oct 2025

Shatar

Breakfast was very limited, not even a good coffee to start a day. Plus they would charge €5 for the coffee machine if you want a decent one.

Just so you know, if you are traveling with a toddler, they don’t have high chair in the petite breakfast room which was just not right for acceptable for a hotel.

Front desk was friendly enough. Lobby gentleman was very kind and very helpful. The hotel itself located in a very busy area and a very tiny hotel with a very narrow corridors.

Charged €55 for the transportation to istanbul airport.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Muhammad

Mr. Abdullah from Bonne Sante Hotel is a very supportive and kind gentleman. The hotel is excellent, located on the main street with the metro station just a 1-minute walk away. Shopping areas, food outlets, and restaurants are all nearby. I traveled with my three kids and felt completely safe and comfortable during our stay. We really enjoyed the trip!

Family

10/10

Exceptional

07 Sep 2025

Ehsan

Everything is not easy to earn

Business_and_leisure Family

6/10

Pleasant

31 Jul 2025

Samad

Property needs upgrade, wrong advertising it's not what was said when we were booking, no house keeping.
Front desk were very welcoming, helpful friendly,

Leisure Family_with_children

6/10

Pleasant

15 Jul 2025

Christopher

Not as good as the website

Nice staff, but the room needed some maintenance. The bathroom ceiling was black with mold. The breakfast was good. They charged 45 euro for transportation to the airport though 35 euro was mentioned on the hotels.com site. It was in a good location.

Friends_and_family Family

8/10

Excellent

25 May 2025

Luis

Staff were very kind and helpful. Perfect location. Close to public transport, many coffee shops and restaurants.
Can be very noisy, but reasonably isolated windows.

8/10

Excellent

11 May 2025

CONSTANTINE

Old hotel..... Good location....

Leisure Family

2/10

Poor

22 Apr 2025

tawsufe

Extremely bad experience

We had such a bad experience staying at Bonnie Santa Hotel Taksim. The receptionist, Abdullah was extremely rude and unprofessional. They said their complimentary breakfast was from 8 to 10 am. When we arrived at 9 am, there was no food left. We along with other guests were surprised at their behavior. When we requested to speak to the manager, we were not allowed. His tone of voice and body language were quite rude. Cleanliness and overall service was below average. Check-in and check-out was difficult because you have to climb whole length of stairs with luggage through very narrow entrance.

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

Sercan

Brilliant location and customer service!

Leisure Partner

10/10

Exceptional

19 Nov 2024

Darius

Great location and rooms

We had a great stay at the hotel. They helped us get airport transportation, and it was very smooth. The location is fantastic. Close to the Metro station. The staff was very friendly and accommodating. I would stay there again.

Friends_and_family Friends

2/10

Poor

20 Sep 2024

Razwan

I wanted to cancel this booking because of the reviews i seen but they said the manager didnt approve so when i arrived at the place and seen how far i had to go up the stairs i wasnt happy also the way the person spoke to me in a unprofessional manner and then he gave me a card to go in my room and so we got the lift me and my wife and 2 daughters with a pram and the receptionist told his worker to get another lift and take their suitcases up and when we areived in our room my wife was not happy at all in the way they just treated us so 10 minutes we was waiting for our suitcases to come but he didnt so we all went down and i asked him why you not brought my stiff up he didnt answer so we left the building had to walk down them long stairs and i had to drag 3 suitcases around Taksim Square to look for another convenient hotel so we caughter a tax after a 30 mins walk and we arrived at another hotel and we wad treated so nicely and my wife and kids were happy and felt safe so we stayed there and we all loved it, so just to let you know we didnt stay a single night at bonne sante hotel we was just there for max 20mins and got out of that creepy dark place so i should get a refund for not staying there a single night

Leisure Family_with_children

8/10

Excellent

11 Aug 2024

Mohamed

The area I stayed is right the centre of the shopping street l. The room have 4 beds which is more than enough for 4 people. Gohan is very friendly and helpful. Without his help I couldn't able to explore the city. My room is in 7 floor. Lift is only upto 6 floor. So we have to climb one floor by stairs. That's the only disadvantage. The terrace is good for sitout

Leisure Family

10/10

Exceptional

08 Jul 2024

Mohammad Ahmed Al

Excellent stuff so cooperative nice place near taksim square all things are excellent I recommended this hotel for anybody

Leisure Family

8/10

Excellent

19 Apr 2024

Korosh

Some stuff not work as outlets and tea& coffee maker
And no have any hands towels or face towels just 3 pc
Body towels. But location is great and front desk is good service 🙏

Leisure Friends

8/10

Excellent

13 Apr 2024

Wassim

Taksim square, loud and good for shopping.

10/10

Exceptional

03 Mar 2024

Ali

Great location. Nice facility and service

10/10

Exceptional

28 Feb 2024

Rawnaq

I love the place and the service

Family_with_children

8/10

Excellent

24 Sep 2023

Milad

Staff was great
Only cleaning was not being done regularly
Resources was scarce

Leisure Family

6/10

Pleasant

27 Jun 2023

Riyad

unsafe
got stolen my cellphone my stolen and went to the police to make a report they did nothing because they said we don't know English.
the city is beautiful, but most people are so bad they will take advantage of you knowing nothing.
unsafe unsafe

Family_with_children

6/10

Pleasant

13 Oct 2022

Waseem

Unfriendly staff, very much different from description, not good for the money value, does not fit anyone who is old or have knee, leg, or back problems at all as there are lots of stair to climb.. if you book and even if you die there is no way they return your money for any other reason… they are money hungers, super greedy and not polite. Don’t go there

Business_and_leisure Family

10/10

Exceptional

30 Aug 2022

Shelena

The hotel is in the most perfect location, step out and you are within walking distance of all the must see hot spots. The staff are exceptionally, kind, helpful and go the extra mile to help on any way they can. Etrugul and Hasan took really good care of us. Thank you Mustafa for arranging our transportation. I would highly recommend this hotel. I stayed here with my three children in a family room and it was a great and comfortable stay. I think I’m awarding extra points for the staff as they really did make us feel welcome and well looked after.

Leisure Family

2/10

Poor

13 May 2022

Maymoona

This place was horrible.
There were stairs from the entrance to the lobby, and by stairs I mean a lot of them.
They put us on the 7th floor which meant that we had to take another flight of stairs from the 6th floor as the elevator only goes to 6th floor.
The stairs are steep and poorly lit.
We actually checked out the next morning and moved to another hotel. Even though we already paid for 3 nights and they wouldn’t refund us for the 2 nights that we didn’t use.
The room was very crammed. It had a hit tub inside the room but I wouldn’t use it as the edge was very high making it a hazard to get in and outside of it.
Also the bathroom was very old and the door wouldn’t close unless you shut it forcefully.

I wouldn’t recommend this place. For the same amount of money you can get a much better hotel in the same area

Leisure Family

6/10

Pleasant

20 Feb 2022

Ghassan

Good location

Leisure Family

10/10

Exceptional

07 Feb 2022

Mirza

Amazing!

Love the people at the Hotel. Emray was helpful. the locating was centrally located. worked out perfect for us.

Partner

2/10

Poor

01 Oct 2021

Mahmoud

Sub-standard and TERRIBLE in a unique way. I can't find even a single good aspect about this hotel. If there was a rating below one star, they surely deserve it.

I have documented ALL the below using my phone camera and sent them to Expedia as a proof. I have asked for immediate relocation and Expedia moved me out of this property in less than 2 hours from check in, which I refused to even complete and take the \"allegedly usable\" room.

Here's why it sucks:

- Filthy Toilet (dried up human pee stain on the \"sealed clean\" toilet seat and human hair on the mattress and pillow. Coke stain on the side table unidentifiable dark crumbles.

- Room delivered without toilet papers and toiletries!

- Broken shower stand and a missing piece that switches water from tub to shower. Missing piece found on a stand near the shower but unusable!

- Clearly dysfunctioning Safe: it was locked while open, and can't be closed.

- Filthy floor: the corner where you should use your hand to switch on/off the side lamp (main source of light) is full (as in FULL) with piles and balls of dust and human hair.

- Internet does not work plug and play: they had to call an \"engineer\" to make internet work on my Macbook, taking 20 min.

- Lame Excuses: \"we all make mistakes\" was the only excuse offered to the handful of killer mistakes above.

- Absent Management: tried reaching the manager over 2 hours. He was simply \"not there\" or \"I'm not allowed to talk to him\".

** Bottomline: a fraud-grade hotel!

Business_and_leisure Self

2/10

Poor

25 Sep 2021

ZIAD

I just paid my reservation the last year, but c'ant traveling because the lock-down, and the property not refund to me the amount paid.

Leisure

8/10

Excellent

09 Sep 2021

Yehya

very good

2/10

Poor

28 Mar 2020

Abdul

Nothing was good about this hotel
The only thing I like about this hotel was location close to the city

Business_and_leisure Family

10/10

Exceptional

29 Feb 2020

Mahmood

It was amazing, amazing people and amazing location the only bad thing that the room was very very small for three persons, but overall i give the hotel 10/10

Friends_and_family Family

10/10

Exceptional

27 Feb 2020

Verified traveler

Perfect location and staff and lovely city and clean

Friends_and_family Family

2/10

Poor

31 Dec 2019

Hussain

الفندق قديم وصغير والغرف غير مريحه واللفت لشخصين فقط ولايوجد لفت من الدور الأرضي يجب عليك ركوب الدرج في كل مره لا يصلح لكبار السن واللوبي صغير جدا والاسره غير مريحه إطلاقاً والأثاث في الغرف قديم جدا جدا بشكل عام الاقامه سيئه جدا ولا يستحق المبلغ المدفوع للإقامة فيه

Friends_and_family Family

10/10

Exceptional

24 Dec 2019

Verified traveler

Friendly and lovely receptionist and very helpful
Great place of the hotel near to all the shops you need

10/10

Exceptional

14 Dec 2019

Verified traveler

I just stay one nigth but hotel really is good location is perfcet staff is helpful

Leisure Family

10/10

Exceptional

13 Dec 2019

Lamia

Everthing is okey location room staff was friedly

Friends_and_family Friends

2/10

Poor

11 Dec 2019

Verified traveler

Don't go there and don't book from Expedia first of all the views in pictures big lie in and I booked a room with 3 double beds I brought my brother wwith me they told me u chose 1 adult in my reservation witch is does not change anything because it's per room in Expedia so I got in with my brother they made me wait. For 10 minut then they gived me the room key and I discovered that they just cleant ( weird) I went out with my brother when we come back I find them waiting for me asking to pay 55$ to let my brother in he the question now for them it's so logique to rent a room with 3 double beds alone and you can do nothing you are in them hotel and in them country and speak poorly English .........my money I will have it from Expedia ..here is Canada not Turkey

Friends_and_family Family

10/10

Exceptional

04 Dec 2019

Verified traveler

maravillosa estancia . Un muy buen lugar para alojarse en Estambul. Excelente ubicación, muy limpio y el staff es muy atento. Si vuelvo a Estambul volvería a alojar acá sí o sí. Saludos y gracias por todo

Leisure Friends

10/10

Exceptional

04 Dec 2019

Verified traveler

İm happy stay this hotel everthing is great location best staff emin very friendly

Leisure Family

10/10

Exceptional

04 Dec 2019

Verified traveler

I really like this hotel location is in İstiklal street staff is Really friendly room is wiew İstiklal street
I recomend this hotel everyone

Self

10/10

Exceptional

04 Dec 2019

Verified traveler

Location is Best room is very clean staff very friendly manager very kind Man
Thank you for everything Bonne Sante family

Friends_and_family Friends

6/10

Pleasant

26 Aug 2019

Verified traveler

The location is excellent (after u finish your check in) u will be in the heart of taksim square area. but transportation of your luggage in and out of the hotel is not easy especially if you have more luggage.

executive suite is written to be suitable for 6 adults but actually the room space is occupied by 3 double bed where no space is left for movements or even keeping your luggage in the room.

2/10

Poor

16 Aug 2019

Rajesh

Simply AWFUL - Avoid this Property

Such a poor property - complete mis-sell from the pictures.

Called a prestige suite - more like 3 double beds squashed into one room with not enough room to even breathe.

No idea how they market this for 8 people.

Room wasn't even clean and still wanted to charge us ... other travelers have experienced the same - see reviews - ruined my trip and had to book elsewhere and wouldn't refund then made up lies and excuses.

Complete SCAM of a property.

Friends_and_family Friends

8/10

Excellent

01 Apr 2019

The team is so nice. The location is great. The food is good. Unfortunatly the balcony is too much small :(

Leisure

2/10

Poor

24 Mar 2019

Mohamad

RUDE AND LIARS HOTEL AND STAFF

The most liar persons I ever met in Turkey, it's my 12th time I visited Istanbul I never met staff like this staff, I booked executive suite with terrace, when I arrived they said that there is problem in electricity in the room and they suggest to give another lower level room with same price, it wasn't money problem for me, it was a terrace and jaccuzi plan for me and for my wife, I asked them to show me to be sure that the room really have problems as they said, they refused, later they told me that there is a customer in the room I booked and I paid the booking 2 months before. I dont recommend any person to trust making a booking in this hotel, they are the most rude people i ever met

Family

8/10

Excellent

25 Jan 2019

Verified traveler

Location great but too much noise breakfast poor and stairs obligatory before elevator for old peoples

10/10

Exceptional

21 Dec 2018

Yosra

All was good and the team is so cooperative, Mr.Sarat is the manager and he is a very good and helpful man

Partner

8/10

Excellent

29 Oct 2018

George

Nice decor, comfortable bed but too small for 6

The hotel is nice , great position, the people serving at reception and breakfast are wonderful people, very kind and friendly, helpful. Excellent breakfast.
The only problem was that we booked a double room for 6 people and it was very small for 6. Probably ok for say family of 4 but for 6 it was very cramped. I misunderstood the description, I thought it looked much bigger in photos but the second bed are sofa beds in kitchen, once you open them up the kitchen living area become too cramped. There was not much space for luggages for 6 people. Way too small.
But the main bed was very comfortable, one of the best beds ever, and decor very nice. But just too small for 6 people. The people serving breakfast were really nice people. I forgot their names but really nice people.

Family

2/10

Poor

06 Aug 2018

Qusai

Not safe

no one go to this hotel the staff is impolite and they charged me 40 Euro for 1 year old baby , dirty hotel, the AC was broken, a lot of noises from outside, the staff knock the door at 2 am to get the 40 euro, if you stay in this hotel you will not feel any kind of safeness especially if you have a family.

Family

4/10

Poor

22 Feb 2026

Samuel

Ingangwn til Hotellet er skjult og det er nesten umulig å finne ut ingangrn. Resepsjon antatte var hyggelig. Mrn i utgangspunkt old fashion, uten redning i rommet. Hotellet trenger totalt renovering

2/10

Poor

13 Feb 2026

Yeter

La chambre vraiment pourrie la fenêtre était dans une sortes de conduit sens lumière le jacuzzi qui fuit de partout dans la chambre vraiment trop déçu (le personnes sympa )

Friends_and_family Family

8/10

Excellent

12 Jan 2026

hossein

This is an apartment not a hotel. It doesn not have the basic requirements of a hotel. The hotel has a narrow stairs (20 stairs) that make it difficult to carry the luggages inside.
The breakfast was ok for a two to three star hotel

Self