Name: Hotel Shanti Plaza
Address: 8651 Arakashan Road, New Delhi, 110055, IN

4/10

Poor

15 Apr 2025

Vishna

(Only stayed here one night while transiting through Delhi)

The good:
- we had a bed to sleep in
- the room was technically clean.
- able to organise airport drop off during checkin for a fee.
- Checkin staff were nice.

The not so good:
- No hot water for a shower. Luke warm at best
- we could see the wiring for the ceiling lighting in the room/toilet flush worked but loose on the wall, generally the condition of the room was poor.
- communication to the hotel via Expedia was non existent. We couldn’t organise airport pickup to bring us to the hotel, had to organise our own taxi when we landed.

Partner

10/10

Exceptional

18 Jan 2025

Keith

This property is clean and the service is incredible. With that said, it is showing its age. Everything is still original from 2017 when it opened. Again, they keep it very clean and the staff will do anything for you - fair price for what you get.

Business_and_leisure Partner

2/10

Poor

03 Dec 2024

Harry

What can I say….staff were pleasant enough. Marble reception area VERY misleading. Room looked as if it hadn’t been cleaned for years. Shower barely worked. Toilet didn’t flush properly. One of the guys I was travelling with had a stray electric cable in the shower area!

Paid for 3 nights, stayed 1….didn’t attempt to get a refund.

Leisure Friends

4/10

Poor

16 Nov 2024

Paul

Property was in a good location but room was not the double room which I booked on the App. Room was not clean and had a strong chemical smell coming from the air conditioning. Even though they confirmed they would provide free airport transfers none were there when we arrived resulting in a $50 AUD Taxi ride. Had to continually remind them of the need for an early airport transfer for a flight to Kathmandu.

Leisure Family

4/10

Poor

14 Nov 2024

Tara

It said they have an airport shuttle - this is completely false. Get a cab . The hotel is not like the photos . It might be ok if they cleaned the rooms. The door handle fell off when we arrived and the linens were dirty looking and stained. It would help if they cleaned the mirrors . With some care they could bring it up to a good standard. There are no females around just young guys that maybe don’t know about cleanliness. There is some great restaurants around the area and it’s a vibrant neighbourhood. Bring water there is none in the room

Leisure Family

8/10

Excellent

24 Oct 2024

Rhys

I would stay here again. My room was a little unkempt, but nothing to complain about in a room of this cost. The staff were excellent and made my stay very pleasant. The area is close to the train station and it is a short walk to the train. I would have used the hotels travel service and suggest you do too.

Leisure Friends

10/10

Exceptional

24 Mar 2024

sachin

Very good

Business Family

4/10

Poor

21 Mar 2023

Heidi

The room was not clean and it smelt of smoke. We had to ask for clean towels, the TV didn't work (not important to us but anyway) and there was no hot water. We didn't expect delux for this price but we always expect clean. Avoid. Aweful location.

Leisure Partner

4/10

Poor

04 Feb 2023

Prithivish Mundra

Poor hygiene and poor hospitality and facilities

Had Booked a twin bed room a month in advance at a higher price thn a single bed room still didn’t receive the same in my 2day stay saying that they had overbooked the hotel and weren’t able to manage the crowd. The breakfast was pathetic and untidy half the thing were not even filled back an hour before the closing time as well.

Business

4/10

Poor

27 Feb 2020

Verified traveler

I recommend not to stay here.

Business

4/10

Poor

02 Feb 2020

Verified traveler

Lack of toilet paper = one roll for a 4 day stay
Dirty linen = stank of cigarettes smoke
No hot water!
Definitely wouldn't stay there again under any circumstances.

Leisure Partner

10/10

Exceptional

17 Jan 2020

SHOJIB MOHAMED

Great Hotel.

I would recommend people's to stay in this hotel...rooms are clean. staffs behave is awesome overall I would rate this hotel 09/10

Friends_and_family Family

8/10

Excellent

21 Dec 2019

Verified traveler

The staff was courteous & my stay was comfortable.

Business

10/10

Exceptional

03 Dec 2019

Verified traveler

Great stay, very pleasant staff

Great stay, lovely room, friendly staff will do anything to help you. Really close to the railway station. Complementary breakfast ordered from and delivered to the room.

The only negative was the smell of cigarette smoke presumably coming through from another room.

Would definitely recommend staying here if you're visiting Delhi.

Partner

8/10

Excellent

18 Nov 2019

Verified traveler

Nice comfortable stay, friendly staff, close proximity to touristy sites. Value for money

Friends_and_family Family

10/10

Exceptional

07 May 2019

Neelesh

Excellent service

Nice hotel in paharganj close to New Delhi station clean comfortable rooms and bed with good Wi-Fi and good breakfast and hotel meal awesome. Over all good stay in hotel Shanti plaza we will come back soon.

Family

10/10

Exceptional

24 Apr 2019

sakir

Amazing hotel

Amazing rooms and the cleaniness is up to mark
Good hotel in paharganj area nearby new delhi

Partner

2/10

Poor

23 Mar 2019

Yashika

This hotel is really terrible, the bathroom was not clean, the bedding did not seem as though it had been changed. I would not recommend it at all

Family

8/10

Excellent

26 Feb 2019

Verified traveler

The area is not so good but the people were helpful

Leisure Self

2/10

Poor

11 Feb 2019

Verified traveler

Receptionist very rude. He gave us a single room when we ordered online a double room. Me, my wife and son had to sleep in a very small bed. Pictures are not like the same. WiFi never worked. Never again going back and wouldn’t recommend it to anyone.

Leisure Family_with_children

8/10

Excellent

30 Jan 2019

Nischol

The hotel and staff was very helpful. The neighborhood is an experience of real india. Very nice cafes minutes away . A lot of hotels around this area and they are very cost effective (value for money). I never had the breakfast so I can’t comment on that .

Friends

10/10

Exceptional

24 Jan 2019

Gerri

Good place

No issues. We ended up staying there twice while in Delhi. Staff were very friendly and arranged airport pick up and drop off

Family

10/10

Exceptional

09 Jan 2019

Nicole

Worth your money.

Well first of all check in was smooth and they have good customer service. It's a great hotel that helps the customer on their convenience. I had an appointment for some visa stuff and they really accommodate me well. Will definitely come again.

8/10

Excellent

01 Jan 2019

NIKHET

Delhi trip

Place was central and clean. Approach as expected in old Delhi. Same as pics on website

Family

10/10

Exceptional

31 Dec 2018

Verified traveler

Friendly staff and absolutely great environment to stay with loved ones. Must visit this hotel in future trips as well. Please have this hotel to make your future trips fabulous and unforgettable!

Friends_and_family Family

6/10

Pleasant

18 Dec 2018

Equation76

The hotel room is clean and tidy as per picture. There is no proper restaurant on site except for a mini kitchen on the roof top. If you enjoy a breakfast in your room. That's will be fine. The hotel room key is not working properly. Therefore, you will see the bell boy running all over the place to assist guest to enter the room with their universal key card. Be careful with their free Shuttle service. The manager will flip flop with reason to request for payment for this service 500 for one way and 700 for return. At the end of the day, even the clean room cannot compensate for this dishonest act. Thank goodness, Expedia manage to sort it out.

6/10

Pleasant

25 Nov 2018

Verified traveler

Staff was friendly and helpful. Roof top breakfast was pretty good.

Leisure Family_with_children

8/10

Excellent

15 Nov 2018

Rosaline

Holiday

This hotel is great place to stop over the hotel did not have a resturtant but room service was good. The staff at this hotel was very helful . The one thing i did find a little noisey at night.

Family

10/10

Exceptional

15 Nov 2018

KOUTAROU

Had a very good experience.

The hotel staffs were always trying to help a guest and the communication with them was very smooth. They properly kept my booking valid after the big delay of arrival flight in Delhi. Although my stay was just 7 hours to take a hot shower and sleep, the stay was very comfortable. The room was neatly organized with good cleanness. I was impressed by the warm hospitality of the hostel staffs, especially Mr. Husain in charge of the reception desk.

8/10

Excellent

01 Nov 2018

Natalie

Nice Location

Great location with lots of places to eat in restaurants and cafes. Easy to get anywhere in the city with a tuktuk or cab which are cheaper. I would say the only thing that lets this hotel down is the staff not speaking any english and the roof terrace.
There is no restaurant to eat so its either your room or the really dirty roof terrace. Staff hang their washing up there, shower and generally gather so not very inviting.

Partner

10/10

Exceptional

14 Oct 2018

prashant

Better than as expected

Hotel shanti plaza is newly built property and the hotel is well managed and well maintained
It's best stay in india and the staff is also very helpful and very good in nature.
Food and the roof top restaurant is awesome
Rooms linen ,amenities and toiletries us highly sophisticated
Thanks Expedia for making my trips awesome

10/10

Exceptional

21 Sep 2018

Peter

Super helpful staff

Every single person I have come in contact with at this hotel was super helpful and friendly.

10/10

Exceptional

31 Aug 2018

John

best hotel

Check in was very smooth and the reception guys is very helpful and always ready to help
Room is very neat and clean amenities is up to mark
Well maintained property and the food is also very tasty
Nice stay and suggest for others

Partner

10/10

Exceptional

16 Apr 2018

rohit

Nice property as well as great services

Hotel is situated in pahar ganj area which is very close to new delhi railway station and the location is extremely good and the hotel is very tidy and the services is very good as expected.
I fully satisfied the hotel amenities and room is very good condition I think its a new built property. Food is awesome
I enjoy my stay thanks expedia for making my day

6/10

Pleasant

22 Dec 2024

Jens Rainer

Das Hotel ist okay. Freundliches Personal. Die Einrichtung ist wahrscheinlich für Indien gut, für mich ging es noch. Die Umgebung vom Hotel ist schrecklich, schmutzig und laut.

Leisure Self

4/10

Poor

10 Dec 2024

Yoshiyuki

Worst hotel I have ever been to.

Business Self

4/10

Poor

10 Dec 2024

Yoshiyuki

The ficility was old. Floor was dirty hair was everywhere. Front desk was noisy and you could hear them inside the room. Not worth the money. Will never use this hotel in the future.

Business Self

10/10

Exceptional

12 Aug 2024

Hiroshi

オーナーが日本語を話せるので、安心です。しっかりとプランも練ってくれます。

2/10

Poor

21 Aug 2023

ohsuk

악취와 더러움의 충격과 공포의 1박 후기

여행을 좋아해서 많은 곳을 다녔고
많은 호텔에서 지내본
59세 남자로 생애 첫 후기를 올려 봅니다.
한마디로 최악입니다.
너무 더러워요.
침대시트는 얼룩이 심하고요.
교체를 안하는지 이물질과 체모가 많이 있고요
악취가 심합니다.
머리가 아플정도로 악취가 납니다.
에어컨 없고요.
천정의 선풍기는 탱크 소리가 납니다.
수건은 축축하고 더럽습니다.
헤어 드라이기 없습니다.
조식 포함으로 예약 했으나 끝끝내 아침식사는 주어지지 않았습니다.
사과나 환불은 하지않고
그냥 멋적은 웃음으로 넘기려 했습니다.
전반적으로 너무 더러워서
식사가 나왔어도 먹진 못했을 테지만요.

아무리 인도라지만
아직도 이런곳이 있다는게 신기할 따름입니다.

Friends_and_family Friends

8/10

Excellent

06 Aug 2023

Hiroko

朝食と空港からのシャトルバス代が宿泊費込みでした。他国からHOTELへの連絡手段も電話番号のみでうまく行かなかったので、エクスペディアに問い合わせてメールアドレスがわかったので、メールでやり取りがてきました。空港への駐車代は求められました。

Leisure Family

8/10

Excellent

11 Jan 2020

Verified traveler

Bra service. Fikk god hjelp av hotellets reisebyrå med videre reise i India. Det var god stand på rommene, varmt vann i dusjen. Eneste negative var at vi fant fluer i maten vi bestilte og rommene var iskalde (ikke noe varme på rommene). Wifi var helt ok, og beligenhet var helt ok.

Partner

10/10

Exceptional

12 Dec 2019

Aki

The hotel was clean and comfortable, all staff were kind and helpful. I just couldn’t use hot water to take a shower.
Anyway it was good staying.

Leisure Self

2/10

Poor

20 Sep 2019

JORGE

Corrección a la elección de los hoteles que recomi

Nunca pudimos llegar el sitio es peligroso y los carros no entran facilmente. Peor aún con maletas en celebracion de 20 aniversario de casados.

Enviamos nota a uds. De inmediato para la cancelación de la reserva, que espero nunca la cobren, para no tener problemas con uds., que se lo responsables que son y el buen servicio de su parte.

Estoy seguro que no han ido al hotel.

Partner

2/10

Poor

15 Aug 2019

Giacomo

Evitalo...

Terribile, igiene pari allo zero, i dipendenti scontrosi, la chiave magnetica bisogna rimagnetizzarla almeno una volta al giorno perché troppo usata.
nulla di buono, zona da evitare , brutta gente gira intorno all'hotel, stradine buie, davvero pessimo.

6/10

Pleasant

20 Feb 2019

Verified traveler

房間有異味

4/10

Poor

25 Jan 2019

Byunghwan

시끄럽고 지저분한 동네, 찝찝한 식사

빠하르간지에 있지만 주로 올라를 이용하니 굳이 길좁고 지저분하고 택시가 들어오기 힘든 곳을 잡을 필요가 있었나 싶다.
조식은 6가지 선택 메뉴에서 골라야 했는데 방에서 먹을 수밖에 없는 이유는 루프탑 식당은 먼지로 가득하고 직원들의 세면장이기도하고 지저분한 조리실을 보게 되는 이유였다. 그나마 매일 시트를 갈아주고 정리해 주어 최하점을 주지는 않았으나 3성이라기에는 수준이 너무 낮다.

Family

10/10

Exceptional

11 Jan 2019

SAEYOUNG

델리가 위험하다고 하고 도착이 밤 12시라 호텔 픽업 미리 신청하였습니다. 도착비자 받고 새벽 3시에 도착했는데 5명이 로비에 서있네요 환영해주었습니다! 호텔은 아주 깨끗했어요! 밤에 델리에 도착하신다면 추천 드려요!!

Family

6/10

Pleasant

05 Jan 2019

Verified traveler

India 2018

Service var bra, men du får det du betaler for og ikke så mye mer. Sengetøyet virket rent nok, men dusjen fungerte ikke helt og det var litt skittent på badet.

Family

6/10

Pleasant

04 Jan 2019

O

スタッフが親切でフレンドリー

6/10

Pleasant

10 Nov 2018

Verified traveler

Bei Ankunft in Dehli zentral übernachten

Bei der Ankunft in Dehli hier übernachtet, Zimmer war größer als gebucht. Bad war schmutzig (viele tote Fliegen). Ansonsten ok.
Flughafentransfer war günstig und wurde organisiert.

Partner