Aura

6/10

Pleasant

11 Mar 2026

Rachel

Our AC barely worked, even after staff coming to fix it. Housekeeping was great, food was ok, staff was friendly for the most part. But it is lacking a good area to sit in a bar setting... the main \"night time\" bar didn't open until 9pm so if you eat an early supper, you have a couple hours with nothing to do, no where to go other than the tanning chairs, Sky Bar (which fills up fast - limited seating) or your room. Staff are pushy for trying to get you to buy their \"preferred\" packages. Heard from a few people they have let the place go but it was still in decent shape.

Partner

6/10

Pleasant

10 Mar 2026

William

The rooms need a remodel. The restaurants weren’t open much. Grounds were nice. There is a section of restaurants that are being remodeled and they said the rooms are next. We did enjoy the trip but the previous time we were there it was nicer.

Partner

2/10

Poor

10 Mar 2026

Robert

Don’t waste your money staying here. Property has an old feel to it with a lot of upgrading needed. The room had to be one of the worst on the property. Only provided 1 chair in the room, graffiti on door lock, had to unplug fridge to plug in coffee maker to make coffee in room, housekeeping didn’t wipe down surfaces prior to us checking into room. Food wasn’t good at restaurants-cold, bland and they ran out of items. And the high pressure to sit through a “membership” sale presentation at the outset was off putting. Was supposed to be 90 minutes and lasted 3 hours. Upgrade promises for Preferred access made a month before arrival were not honored and requested Romance Package of flowers, sparkling wine and fruit (also prearranged) at check in was not done. Worst resort for our vacation that we’ve ever had. Hope this review saves someone else from massive disappointment for how much this place costs.

Partner

8/10

Excellent

02 Mar 2026

Stacy

The resort is lovely. The staff are amazing. We had to change rooms our second night because the one we booked was not available. They were good about it.

6/10

Pleasant

01 Mar 2026

Jennie

The staff was great! Elizabeth in the Oceana was a nice and helpful! I enjoyed having her as our waitress! Rooms were mildewy and all our clothes smelled musty when we got home. The resorts needs a ton of updates and refreshed! The spa was great!

Partner

4/10

Poor

23 Feb 2026

Enkeleid

Except for the beautiful water at the beach, almost everything else about our stay was disappointing. The overall presentation of the property was far from ideal. Our room had several issues, including broken locks and lights, stained bed sheets, and a bathroom that smelled like sewage. The room quality overall was very poor.
The food and restaurant options were also disappointing in both quality and variety. On top of that, there was construction taking place right next to the Market restaurant and the spa area, which made it difficult to relax and enjoy the amenities.
Overall, we are not happy with our experience and feel that it was a waste of money.

Partner

8/10

Excellent

23 Feb 2026

Rebecca Renee

The staff was very friendly. The only complaints I have was getting the room cleaned and getting them to leave towels in our room. The air wasn’t the greatest and the mini fridge wasn’t very cold. But overall the food was wonderful, the staff was very helpful! Hospitality 10/10

Partner

10/10

Exceptional

22 Feb 2026

Pamela

The room was very clean. The staff were all amazing. Secrets Aura does need renovations but it was very comfortable and relaxing week. We will go back!

Family

4/10

Poor

21 Feb 2026

Michael

Room was great. Restaurants were hit and miss. We are Hyatt members and the sales staff refused to leave us alone. One lady went as far to say my partner didnt \"look\" terminally ill. We came to relax and rest after multiple drs visits. We were treated better at Dreams Estrella in Mazatlan. Talk about a beautiful resort!

Partner

6/10

Pleasant

21 Feb 2026

Mary

Staff, food choices, entertainment & pools/ice cold’

Friends

10/10

Exceptional

18 Feb 2026

Matas

Our room location was perfect as well as the housekeeping. The workers were excellent. The food was okay and the drinks were a little watered down. The resort itself needs to be updated, but is in a great location with great potential. Overall a great place to stay.

Family

6/10

Pleasant

17 Feb 2026

Shannon

Let me start by saying the property is beautiful with great beach views. I stayed at Secrets Playa Blanca Costa Mujeres in Cancun February 2025 and all Secrets are not made equal. This trip I was disappointed in the food. They were limited on the restaurants that were open everyday. Out last night, Monday 2/16, they had 2 restaurants open and lots of people to feed. You have to make a reservation for Hibachi. Were told to do it on the app and it would not allow you on the app and we were always told something different at the concierge and the front desk so we never ate there.
The worst thing is that all of the chairs are taken by 8am on the beach and pools. People put out towels and don’t show up till noon. You should not be allowed to put your stuff out for hours before you arrive. It should be like the cruise ships, if you aren’t there for 20 minutes you would lose your chairs. People will put their stuff out at 7am and not arrive till noon or 1. That was the worst thing. I don’t want to take up a chair all day I just want it for the time I plan on being there. Five others a chance to enjoy the beach. Very inconsiderate and it should not be allowed. The food should be much better for a resort of this caliber.
Ok, I take that back. We leave the resort at 12 for the airport. Packed up and went downstairs to check out and eat and ALL of the restaurants are closed from 11:30-12. ALL! No lunch for us apparently.

Friends

2/10

Poor

16 Feb 2026

Robert Pratel

Very old resort, worst food that I have ever had at an All Inclusive, and we had preferred room so we had access to Dreams as well and its food was basically the same thing and horrible.
In the last three years we have been to: Aruba, Turks, Jamaica, Cabo, Belize, Florida Keys, Antigua, and St Lucia……all at resorts, and BY FAR this Secrets/Dreams resort was the worst. They litterally had smoke detectors all of the resort going off because the batteries were low and I twice pointed them out to staff and asked them to fix, and they wouldn’t. They were suppose to clean our rooms twice a day, and only once they did that. I can’t say how bad enough this place was.

Leisure Family

10/10

Exceptional

16 Feb 2026

Paul

Wonderful vacation spot! The Resort provided a wonderful Super Bowl Party on the beach with a big screen TV, food and drinks. Beds were very comfortable, and rooms were very clean. Typical resort food, you could always find something to satisfy your appetite. Would definitely go back. The staff was always pleasant

2/10

Poor

16 Feb 2026

Fawn

Booked a Preferred ocean view swim out room and was told upon arrival to secrets those rooms had all been booked. They said they would not be able to give us the room I booked and gave us a totally different room…they were not accommodating and rude. Preferred room had mold in the shower. Sofa was so gross and felt like it was 20 years old. Had to put a blanket over it to sit on it. Food was as nothing special and house keeping did not provide the quality that Secrets guaranteed. If you wanted a beach lounger you had to get up at 6 am or you were out of luck. I would never stay here again!!!!!!!

Business Partner

4/10

Poor

14 Feb 2026

Jay Louis

The whole resort is showing its age.

2/10

Poor

13 Feb 2026

Shelly D

By far the worst resort I’ve ever stayed at. First, we arrived at 3:30 and had to wait over a hour before a room was available. The scenery is pretty good but the service and amenities are terrible. Seems that if you don’t want to attend their “loyalty” seminar for premier status they are done with you! Resort couldn’t care less if you are taken care of or happy. Stayed for a total of five days and four nights. Out of the duration of our trip, we didn’t receive towels two days in a row after our room cleaned. Called front lobby to get more towels and had to end up walking up there to get them one day. Food was just okay. Biggest complaint was poolside lounge chairs and pool towels. If you don’t get up at 4:00 a.m. and go put towels or personal belongings on chairs then you don’t get a lounge chair for the day. People save lounge chairs around the pool and even on the beach every morning. Some people don’t even show up to lay or sit in their saved chairs for hours. It’s ridiculous! They should have some type of system or signs posted that do not allow chairs to be saved. If you’re not present then you don’t get the chair. Several people had altercations with others about sitting in their saved chairs because they were not there for hours. Don’t waste your time. There are better resorts on the island for your money!

8/10

Excellent

13 Feb 2026

Michael

The trip was good. Like many customers say about Secrets, the place could definitely use some updates. The staff was great and the food was decent. A special shout out to Marcel and the staff at the Gohan Asian restaurant up in the Sky Bar. Amazing food and service. We ate there 3 times. Adiel, Dolores and Rodrigo were all great servers. The hostess was fantastic at arranging a table for 8 for our big group.

6/10

Pleasant

13 Feb 2026

Jay Louis

Staff was amazing. Especially Manuel bartender. Irving activities and Kenya host. Rooms smelled of sewer till we covered the drains. Pressure for time shares was exhausting. Food was just OK

Leisure Partner

6/10

Pleasant

10 Feb 2026

Margaret

Outdated rooms. Restaurants require 90 minute wait to be seated. Old beach chairs and pool chairs

4/10

Poor

10 Feb 2026

Paul

I can't complain about the staff, over-all they were all friendly and did a good job.

The maintenance of the ocean view swim out pool was horrible. The water is NOT circulated, the water doesn't reach the skippers and it is NOT cleaned daily. We arrived late Saturday, by Tuesday the pool had lots of debris (leaves, paper, dead bugs, etc) and it I didn't even want to go in the water, which is the main reason for paying for a swim out. It was finally \"cleaned\"/skimmed on Friday.

The buffet was a continual letdown. Breakfast; constantly running out of cooked eggs and bacon. The pancakes were horrid. Lunch and dinner, some options, but only saw pasta on one day... pasta... the cheapest thing you can offer people that most want!

Room was cleaned daily, chambermaid was friendly and did a good job. The person that delivered drinks was great, very generous with anything we asked for.

Overall, the resort needs some updating.... there was paint over mold/dust in places... In all honesty, perhaps a change of management is needed to get this place to where it needs to be. OH, and stop shoving the \"Preferred\" packages down our throats... talked with several people about that... when we arrive at the resort, we're tired, thirsty, hungry! If we wanted the preferred, we'd have booked it, most of us are already at the top of our budget.

Leisure Partner

4/10

Poor

10 Feb 2026

David

The pools are not heated. Very cold. Preferred pool had no steps into pool. You had to climb a ladder in and out. Buffet has depressing atmosphere, extremely limited choices and often empty trays with grumpy service.
The weather was too windy to sit on beach or outside dining and they had no plan B for accommodating guests.
Concierge service provided no help.
But I must give compliments to Avilcar the lobby man and Wendy in the coffee shop.

Leisure Friends

6/10

Pleasant

08 Feb 2026

Jennifer Lea

Our first room had a terrible mold/mildew smell. E we tried to see if it would improve but did not. On day 3 we requested to be moved to rooms in a different building. They found a spot for us worth checking out of the current room in the morning and checking back in to the new rooms that afternoon when they were ready.

Leisure

6/10

Pleasant

08 Feb 2026

Chad

The resort itself is nice and the staff that works on the resort is super friendly and helpfull. The service was excellent 5 strar. Drinks were great. The food was OK nothing special about it. It was a struggle finding a lounger by the pool. Everyone would claim a lounger first thing in the morning put a towel on it and not use it for 3/4 of the day. I was on vacation did feel like i should be up at 5am to make sure i got a spot by the pool. Definitely could use more loungers by the pool at this resort.

Leisure Partner

6/10

Pleasant

06 Feb 2026

Mary

The rooms were in good condition, and the staff were superb, but the hotel overall was in need of some TLC

Friends_and_family Friends

6/10

Pleasant

03 Feb 2026

Shaquana

The bathrooms were rusty and painted over. The showers weren’t clean and the toilet kept leaking.

Leisure Family

8/10

Excellent

02 Feb 2026

Paula

Absolutely

Leisure Friends

8/10

Excellent

01 Feb 2026

Kevin

The rooms were clean and the staff did a great job of cleaning the room and keeping our frig restocked everyday.
I stayed at Secrets in 2013, the place needs some updating but overall our stay was very good. All of the staff were very friendly and helpful. Wendy, the daily events leader was really good, she kept things lively everyday.

Leisure Friends

8/10

Excellent

31 Jan 2026

Bradley Lane

Room was great, amenities were better than expected. The evening meals were great. Some of the mid-day eating spots were a little less than we expected. The beach, pier, and pools were amazing.

Partner

6/10

Pleasant

30 Jan 2026

Kimberly

Staff was nice, rooms and facilities clean but in need of updates/repairs, pool water freezing cold, food was TERRIBLE and not much to do after 8 pm. Beach was great for snorkeling but you don’t want to enter the water without swim shoes

Leisure Partner

8/10

Excellent

30 Jan 2026

Terry L

The staff was fantastic!!!

Leisure Friends

10/10

Exceptional

29 Jan 2026

Janelle

The staff was amazing! Wenn D Miguel and Marguerito were the best! Miss them already! The rooms were clean although could use a little update which we were told near future. Fridge had to be slammed shut but those were minor details! Thank you all for a great, fun week!

2/10

Poor

29 Jan 2026

CLIVE VALENTINE

Hello and thank you for asking for our thoughts on our stay,
The room we were led to believe was going to be my wife and I's Honeymoon dream getaway and first vacation together was a serious letdown.
We picked this resort based on the pictures on the website offers of amenities and the what we believed would live up to the Secrets Resort reputation.
Upon arrival everything appeared as described, it was not until we entered the room that there were problems, Room 1117 the jacuzzi tub had broken from the wall and was angled inward and was heavily and poorly caulked with goop, when we turned on the faucet of the tub and it shot out an abundance of grit and metal shards, we tried to clean it up, the tub had no drain plug so we placed the rubber bath mat on top to try and close the drain to fill the tub to try to clean it. After about 20 minutes of water running ,we still had NO HOT water and could only manage to fill the tub with about an inch of water as the tub had no drain and we couldn't get one from the front desk.
The room was clearly neglected and not maintained, and was showing signs of black mold in multiple areas and it had an odor of sewage. Not only had we payed for an ocean view but we received a room way back in the shade viewing the pool... and way in the distance was the ocean if we stood on a chair to see it.
We were determined to enjoy our stay and begged for a room change, we were told this\" might happen\" the next morning and to check back at 10 am the next mo

Leisure

2/10

Poor

28 Jan 2026

Lisa Wilkerson

I have never given a poor review but I feel like others should be informed before traveling so far to a foreign country. The room we booked and payed extra for was not available upon arrival. We were informed that since we booked through Expedia there was nothing they could do to refund our money either, but not until the very last day. We became aware very quickly that the ocean view pool access rooms were actually available but only to guests who paid for their vacation elite package. We sat through their sales pitch for over 3 hrs pressured by several salespeople to give 60 to 100 grand towards this vacation membership! We finally walked away and learned very quickly we would not get our room we paid for.

8/10

Excellent

28 Jan 2026

Debra

The staff were fun and entertaining! Room clean. Beautiful view.

Leisure Friends

8/10

Excellent

26 Jan 2026

BRUCE

Yes, our room was clean, and the people were wonderful.

Leisure Friends

8/10

Excellent

25 Jan 2026

Roger Tuck Mustard

Really liked the l

8/10

Excellent

25 Jan 2026

Anita Kay

😀

10/10

Exceptional

25 Jan 2026

Theresa Lindley

Loved our King Jr Suite completely renovated great views of the Villas pool. Close to Bordeauxs restaurant. Love this place will be going back!!!

Leisure Partner

10/10

Exceptional

22 Jan 2026

Casey

Service and staff are great. We celebrated our honeymoon and are planning to return for years to come.

Leisure Partner

6/10

Pleasant

21 Jan 2026

Tommy

there were three pools. all of them were good not great. sometimes hard to find a lounge chair.

Leisure Family

6/10

Pleasant

18 Jan 2026

John

Dated. small things broken, missing or just not maintained.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Gina

Overall the resort was nice. The beach was great along with the snorkling right off of the beach. Felt safe at the resort and leaving the resort. Employees friendly overall. Had a room with an ocean view and swim up pool. The outside of the room was amazing. Inside the room, not so much. Room was dated (not that big of a deal) and not cleaned throughly and had a list of items that did not work right away. This included no hot water, ceiling fan did not work, phone did not work, moldly bathmat and tub. Poor repairs had been attempted to the room previously and poor paint job. No way we were using the tub, it was just gross. We were on ground level (2 stories above us) and one night with heavy rain it was pouring through the ceiling in the bathroom. Didn't even bother reporting it because nothing would have been done. But there was a mold smell in the room in general.
I liked the resort, but would not stay there again because of the room and the high pressure sales pitch they put you through as soon as you get there for the timeshares. They are EXTREMELY agressive on selling you on the timeshare or membership, whatever it is, we did not want to hear it and made that clear. We told them we had been traveling for 12 hours and really just wanted to go to our room and relax. The sales pitch continued for another 30 minutes. Conveniently, our room was not ready for 45 minutes after we checked in (which was after 4:00 p.m.).

Leisure Partner

10/10

Exceptional

14 Jan 2026

Lori Anne

The rooms were great the food was good. The staff is incredible!! Kenia from the buffet was so wonderful and Roger from the pool bar was spectacular!!!

Leisure Friends

8/10

Excellent

13 Jan 2026

Amanda

Excellent staff who are very friendly and attentive, clean room, short walk to the beautiful beach with great snorkeling. Many excursions to pick from. Only downside was that the room was not ready at the check-in time and limited dining options. Would recommend.

Leisure Self

6/10

Pleasant

12 Jan 2026

Alicia M

Run down accommodations and food was average.

6/10

Pleasant

09 Jan 2026

Elaine

The staff was very nice and it was pretty clean. The food was very mediocre. One fish dish was inedible. Flies on the buffet and limp cheeses. No drink menu at the bar. The room was very nice, but the grounds had crumbling concrete paths. The trees were well maintained but some of the landscaping had poorly maintained weird plastic edging. The bathroom in the shopping are building was very old. The lobby bar is the only one with seating, unless you are seated in the restaurant. Overall you get what you pay for.

10/10

Exceptional

09 Jan 2026

Aniyah N

Had a blast perfect vacay

Leisure

6/10

Pleasant

08 Jan 2026

Gage Shea

Our room smelled like sewer and toilet clogged constantly. Got a new room that was a downgrade for no credit and WiFi did not work on that room so we had no acces to the app with all info for the resort such as menus, map etc.

Leisure Partner

6/10

Pleasant

06 Jan 2026

Lessley

This resort is in desperate need of an upgrade. Restaurants were incredibly limited. I am most disappointed in the fact that I paid for preferred club but it was completely pointless. I had to get up early on vacation to get chairs in the preferred club area, there were non preferred club guests in the preferred club pool or beach area, there were zero extra amenities that justified the additional cost. This resort needs a major overhaul and a more clearly defined area for preferred club guests.

Partner

8/10

Excellent

05 Jan 2026

Mindy

Staff were very attentive & friendly. Available to answer questions & help make stay a lovely experience.

Leisure Friends

6/10

Pleasant

04 Jan 2026

Theresa

water ran down the bathroom wall our entire stay

10/10

Exceptional

03 Jan 2026

Cheri

Activities like beach yoga and volleyball

Leisure Family

6/10

Pleasant

02 Jan 2026

Megan Ann

A/C was not working properly, even after letting the front desk know multi times.

Food in the all the restaurants was cold. Nobody likes ice cold fries.

We went to this resort 2 years ago and had heard they revamped it, so we thought we’d try it again. The buildings, pools and structures have gotten much worse. The food was terrible!

We had better hot fresh food in town and at the outdoor Mexican restaurant outside the gates of the resort.

Unfortunately, we will not be returning to this resort again.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Geoffrey

Great time for Christmas and new years would highly recommend

6/10

Pleasant

02 Jan 2026

VIOLET

The staff was beyond great - the resort overbooks guests and has to put into another property which is disappointing since the vacation was booked at secrets resort, not at a family resort.

Leisure Partner

4/10

Poor

01 Jan 2026

Mark

Very long wait at preferred club…only had one person working and a long line waiting.

Partner

2/10

Poor

01 Jan 2026

Elionor

Poorly operated and focused driven on pressure sales of Hyatt membership. Poor and limited food quality. Broken and nonfunctional, poolside lounge, chairs, room telephone. No courtesy shuttle to and from airport. No amenities. App is nonfunctional and doesn’t serve a purpose. Pour overall.

Family

4/10

Poor

31 Dec 2025

Kenneth

Amenities by far was the worst . The restaurants ran out of stuff when it got on the closer side to closing on each meal. Example don’t go to the Buffett after midway because they will not bring out more food . The bars had slim choices . The preferred had more but once they ran out it wasn’t restocked for many days . The entertainment was less than stellar as far as options . The entertainment staff were all amazing though . The preferred lounge hot food was rarely restocked if it ran out . So if may peopl were checking in then it was gone in under 15 minutes and wouldn’t be refilled until the next meal change . It was even worse when many people checking in had to wait more than 4 hours for a room after 3pm were stuck waiting there . The Bordeaux was the least consistent as far as food quality than the others . Our food was very overcooked more than twice . Braised beef should never be like jerky . Most bread we got offered at any restaurant was rock hard and dried out . The most consistent food we had was room service and the was all easy foods . The resort seemed short staffed or felt that way . Towels were so hard to come by even before 10 am when the pool bars open . Overall the least favorite place to stay for Christmas. There weren’t any great activities for th day . We did participate in the few they had because the staff was amazing . Miguel at the preferred pool bar and Irving for the entertainment Staff stood out as exceptional for sure . There were others too

Leisure Family

8/10

Excellent

31 Dec 2025

GINA

The Entertainment Staff was top notch, along with the wait staff! Our rooms were okay, old and dated but we had a clean-comfortable bed and hot water! Mahi Mahi, Fish Tacos and Chicken Wings were wonderful!

8/10

Excellent

31 Dec 2025

Russel

Rooms wre clean, and staff was wonderful.

2/10

Poor

30 Dec 2025

cornelius

After welcome bottle gone(small bicardi) resort would not replace, what am i supposed to do for drinks at my swimout pool i paid for. Spirits are supposed to be unlimited. Hostess at french restaurant told us we needed a reservation when we didn’t. I was really disappointed with my experience at this resort!!!!

Leisure Partner

6/10

Pleasant

30 Dec 2025

MERCEDES

Staff were awesome. Resort was not too crowded and pleasant. Our ocean view suite had the stink of sewage. Mattress was very old and had two distinct dips in it. Food was mediocre. It's very close to the reefs and convenient for scuba diving.

2/10

Poor

30 Dec 2025

nadia

The room smelled, the food was terrible. They try to sell you a time share from the moment we got here. A 50 min massage in $280 per.person. I feel ripped off.

Leisure Partner

4/10

Poor

27 Dec 2025

Jason

Staff was not helpful giving Information and the food was terrible. No variety of food with same menu for every day.

Leisure Partner

4/10

Poor

26 Dec 2025

Theresa Antoinette

Our room had water getting in from the rain, while there our room only got cleaned ones, the pools are freezing, nobody wa getting in the pool because the water is colder than the ocean (yall need a heater!!! Dreams has a heater, yall should also!!) The food is not all that, the menu is very limited, your rooms are very out of date, yall need a make over.
We been to other secrets hotels, the cozumel secrets, is by far the worst, old hotel, food very limited, pools are a cold disappointment, the ocean here is beautiful, that was the only highlight.

Leisure Family

10/10

Exceptional

26 Dec 2025

Shelly

Amazing food! Beautiful beach! Great staff

8/10

Excellent

24 Dec 2025

Delonzo

The resort is nice, but we didnt't have hot water the entire stay. We went to the concierge desk 8 TIMES!! They sent up matainence after our third visit. He did something to make it luke warm, finally after the 4th day and another visit they gave a us another room key on the property. The room was under constuction,when we returned to our room after our quick shower they were there. The water was hot, then when we tested it an hour later cold!!! Then one of the workers let slip that our building had no hot water, they lied to us for 4 days!!!

Leisure Partner

10/10

Exceptional

24 Dec 2025

Adrian Nicole

With the mixed reviews, I was very nervous to arrive at Secrets Aura. From the minute we got there, we were treated amazingly. The service was top notice. Everyone was so kind and helpful, always trying to make our stay a little better. We also got married while we were there and the Romance team was so easy and a pleasure to work with. They made it a breeze without the stress of a wedding. Only complaints we had were the pools were cold (It is December so understandable) and we found the food options to be less than desirable. The food was good but got old quickly.

Leisure Partner

10/10

Exceptional

21 Dec 2025

David

Staff was great. Polk walk out rooms are great. Buildings are starting to show some wear and tear.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Jason

Rooms were cleaned daily, staff was super friendly and very attentive l, pool was clean, and the ocean and views were amazing

8/10

Excellent

15 Dec 2025

Melanie Tipton

Room was clean, plenty of hot water, staff was helpful and kind!!!
Food was so so, but that’s a personal opinion.
Restaurant hours were weird.
Beach was amazing, clean, no vendors

Leisure Friends

10/10

Exceptional

14 Dec 2025

Ernesto

Great staff and very clean room. Great amenities

Leisure Family

2/10

Poor

11 Dec 2025

Gary Michael

5 restaurants and nowhere close to enough seating. Every time we tried, we had to wait for close to 2 hours, so we settled for the mediocre buffet options.
Pool bars closed at 5:00. Ridiculous!

Partner

6/10

Pleasant

11 Dec 2025

Cathaleen Lynn

The property was nice.Not very well lit at night so walking was hard.Not a lot of variety of food at the buffet same repetitive food every day I wouldn’t really consider it buffet. if you dine at one of the restaurants when you left there, you had to go to the buffet very very limited portions in the restaurants. The drinks were subpar.We never got coffee pods in our room.The maker was there asked several time for coffee never got any.Lack of nightly entertainment for a adult only resort.Beach towels.If you did not get one when you first seen them filling the bins you did not get one for the day.When asked for one we were told they were filling the bins 3 hours later still no towels.A lot of returning guest told us it was going down hill food,drinks,service.Nice people but would not return.Oh we ordered room service one night we could not get into the 1 open restaurant we called at 9pm we were told 45mins..ok had to deal with that or go hungry well at 2:15am the knocked on our door with the food we ordered at 9pm.needless to say my husband was NOT happy .

Leisure Friends

2/10

Poor

09 Dec 2025

Carina

The room was dirty and not as advertised. The food was inedible and the staff was unhelpful. A maintenance worker walked into our room unannounced to “check the water” which made us feel uncomfortable because he knocked once and immediately opened the door without waiting for us to let him in. The room wasn’t stocked upon arrival. We checked out after 2 hours to go to a different resort and they promised a full refund but still none has been initiated. Very disappointed.

Leisure Partner

8/10

Excellent

09 Dec 2025

Jeffery Knute

Some construction and once someone serviced the AC unit but left a mess in bathroom sink. Food and especially desserts could have been better

Leisure Family

4/10

Poor

08 Dec 2025

Eron

I had the oceanfront preffered pool plunge room ( a pool on the balcony) room 1445. A $3500.00 price for five nights.Super nice room. Here comes the problems...This is an older property that's under a renovations Dust everywhere. The elevator didn't work. So we climbed up 3-4 flights EVERYDAY. One day the phone didn't work so we couldn't order room service. They fixed that. Then one morning the water DIDN'T work. Yes, the water didn't work!!!! I called down it was turned on after 20 minutes or so but the water was never really hot after that. Now this last one takes the cake. We arrived at our room at about 11pm & our keys didn't work. Long story short they had to drill a hole into the door to gain access. That took about a hour. I'd had enough & complained to the property manager (Nelly) & the hotel refunded $1400.00. I read the reviews before I book a trip but you honesty don't know until you get there & have your own experience. For this to be a Secrets it's pretty underwhelming. No more than 3 stars.

Partner

4/10

Poor

08 Dec 2025

Cheryl

The resort needs major upgrades & repairs, our room was okay. The staff tries real hard to accommodate, under staffed(rooms still being cleaned at 5:00pm). App not working properly and/or not being updated with restaurant daily menus. Lack of information no daily activity board to be found with activities/shows.

6/10

Pleasant

07 Dec 2025

Mario

I was not impress with the room, supposed to be a junior suite ocean view but it was small, on the 4th floor and the elevator was damaged, the door did not work either, card keys did not open, one day we have no Air Conditioning, the room was almos 80*F, it took them morevthan 12h to fix it, another day without hot water, they refused to give us another room !!!
The Hotel need URGENT maintance and upgrades !!

Leisure Family

8/10

Excellent

07 Dec 2025

Johnnie Estrada

Cons- the bathroom drains emitted a foul odor that would come and go. Lobby is not as fancy as others we’ve been to. Entertainment is a bit lacking. Time share/membership sales are very pushy if you show a slight interest. We sat to hear their pitch just to get the $300 credit- at our final no, they got rude. The last guy (they sendi different guys to try to change your mind) told us “next time, don’t agree to hear their speil” like we wasted Their time! Lol!
I told him, “ perhsps you shouldn’t try to entice the guests with the free credits!

Pros- we got a free snorkeling and sunset cruise for hearing out their pushy sales pitch. Clean rooms- bed comfortable-great beach- great snorkeling-love the pier for jumping off. Pier is convenient for pick up to the excursions we took.
All the other staff were very friendly and helpful.

Leisure Family

2/10

Poor

06 Dec 2025

Rolando

food was terrible. i paid for a upgraded suit when i arrived they said the room was not ready. ended up downgrading me.

Leisure Partner

10/10

Exceptional

05 Dec 2025

jill

We love this resort. The staff are family - that’s why we keep coming back ❤️❤️

8/10

Excellent

03 Dec 2025

Doug

Property was nice overall as well as the staff. My room which was in the preferred area was really nice. Mini bar was lacking and they provided a bottle of champagne, bottle of run, and Merlot which neither of them I drink. Maybe ask me next time. The food was very good but not excellent. Nightly events were just OK. The app for the property was a little challenging.

Self

8/10

Excellent

03 Dec 2025

Robert

The room had ac problems from the second day. The staff was very friendly and helpful.

Leisure Partner

6/10

Pleasant

01 Dec 2025

Robert

Not much in the way of Activities and entertainment. The food was not all that good.

Leisure Partner

2/10

Poor

30 Nov 2025

Warren

It was awful. We left after 2 nights. We are fighting for a partial refund. If you like disgusting, moldy hotels this is the one for you.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Holly

We expected more for a Secrets Resort. The resort is old and run down looking. Restaurants were closed some days. The sushi restaurant wasn’t open because they didn’t have a chef. The Bordeaux restaurant had excellent food and great service. The resort was only about 25 to 30% full so it was very quiet everywhere - like nobody around by 9 pm. There is not a nice bar to hang out in the evenings. We like entertainment around the pool and music, other than constant elevator/lounge music. When we went to the Sky Bar, which has a beautiful view, but not always a bar tender, there were often only 2-4 other people there. One positive was there were no lineups for food or drinks ever! The beach area was nice and you could get chairs. We made the most of our vacation and had fun anyways, but it was not at all what we were expecting. Other people we talked to were also very disappointed and some had no hot water in their rooms. We definitely would not go back there.

Leisure Partner

4/10

Poor

29 Nov 2025

Susan Brooke

Pipes were busted, I had no hot water for 3 days, no water at all for a day, the resort overall did not live up to secrets reputation, staff were nice at least, but I wouldn’t go back, The beach was nice, water clear. Layout of resort confusing too.

Leisure Family

2/10

Poor

28 Nov 2025

Robert

Area is beautiful with great beach, however, jelly fish right off shore for multiple days with NO warning! Wife was stung & swelled up ruined our beach time. Pool is unheated & cold, so not enjoyable, made swim-out pool room pointless. Shower did not have any hot water. Room was dirty. toilet, shower handle, & closet door all broken. Never attended to throughout the stay. Sales pitch with “90 minute” duration doubled & no easy answer out of it without hassle. All labor workers VERY friendly, but bad management. Was ready to checkout & leave early!

Leisure Family

6/10

Pleasant

26 Nov 2025

Laura

No hot water, room we booked said it had a soaking tub but there was no tub, room smelled like mold, facilities need MAJOR REMODEL, Several restaurants were closed throughout our stay, resort app was NOT user friendly and if spotty. BEACHES ARE BEAUTIFUL and Staff are very kind

Leisure Partner

10/10

Exceptional

22 Nov 2025

Noel

Everything was clean and everyone was so nice and helpful!

Leisure Partner

2/10

Poor

21 Nov 2025

Ignacio

A lot of things, the meals not good, the room to old. The tv no work and the bathroom too.

4/10

Poor

20 Nov 2025

Carol Sue

Elevator broken to get to room #1233. Manager moved us the following day to aother room on first floor (room #1012) because I have COPD and couldn't climb stairs. No hot water in our room the entire week. We went 2 days without maid service or washcloths in the room. Only 3 restaurants were open and 1 snack bar all week. Menu at 2 restaurants (Windows & Oceana) stayed the same the whole week. Food was luke warm and sometimes cold. Very disappointed with this resort.

Leisure Partner

4/10

Poor

19 Nov 2025

Cecilia

Room with no hot water we had to wait more than a day to get another room and out of 7 restaurants only three open with the same choice of food everyday, horrible food

Leisure Partner

6/10

Pleasant

18 Nov 2025

Mildred Arellano

My husband suffered mild food poisoning… due I believe to food handling or dirty water they use to mix drinks or cocktails. Suggestion: they should use mineral or bottled water (not tap water) to make ice cubes. So, with my husband feeling sick (LBM), we asked for medical help. Someone came by to check up on him, told us they have paramedics at the resort but we have to pay… Why??? My husband got sick due to their irresponsibility and negligence. We had to purchase his meds.

Leisure Partner

8/10

Excellent

17 Nov 2025

Michelle

Room had great view, staff were nice. Only complaint was no hot water which kind of a big deal!!

6/10

Pleasant

17 Nov 2025

Judy Carolyn

The room was amazing. Not a good selection of food, slow service, restaurants closed and food nit very good. No Mexican or good seafood, menu needs improvement.

Leisure Partner

6/10

Pleasant

16 Nov 2025

magdalena

room ok, nice view, not hot water for duration of our 7 days stay

Leisure Partner

4/10

Poor

16 Nov 2025

Erica Brooke

The hotel feels neglected overall for the cost. Staff overall in the hotel was great, front desk check in staff were lack luster when problems arose.
Checked in on Wednesday and there was no hot water, the “junior ocean view swim out room” was in fact a swim out room but the view was more bushes and the restaurant and pool, not truly an “ocean view” the swim out pool itself does not connect with any type of bar and the swim up bar is at an entirely different pool all together. On Wednesday we asked about hot water and was told “it would be fixed tomorrow” also noticed black mold around the vents in the room, went to the desk, Thursday and Friday as well requesting to speak with someone and was ignored. Saturday went again and the front desk staff said there was nothing they could do because the resort was at “full capacity” spoke to several other travelers who had the same experience as us and were offered upgrades, room changes etc. and even room changes to another hotel. We were not offered anything until our checkout where I became extremely upset. This was our honeymoon trip and we requested something from our check in staff and nothing was sent after being promised it would be. The swim out pool was never clean and was absolutely disgusting…if it was cleaned it wasn’t done well. 2 out of the 5 restaurants were closed, we were offered to go to the hotel next door at dreams but we tried two nights and then were closed or were having a private event.

Leisure Partner