Duncan
Prior to check in they provided the incorrect codes to get into the property. The room we received was on a noisy street with street-sweepers and drunk people until 3am. Construction started across the street at 6:30am waking us up. No on-site staff are available to support any issues. The listing says the room is soundproof and double glazed windows, but the sounds from the street were clearly audible. The shower filled with water and drained very slowly. The sink had a leak beneath it resulting in a pool of water in the washroom when we awoke. The safe which was advertised as part of the room was not available because the hotel believes it is too risky to provide since they do not have on site staff available to help if there’s any issues.
