Name: Border House At Crystal Bay Casino
Address: 14 State Highway 28, Crystal Bay, 89402, US

6/10

Pleasant

02 Aug 2026

Frederick W.

Nice room, nice people, but air conditioning wasn’t working and no one seemed able to do anything about it. We had to listen to busy roads all night in an attempt to cool the room.

8/10

Excellent

22 Jul 2026

Michael

Transom missing from bedroom and bathroom, toilet paper holder was about to fall off wall, paint splatter on wall from door touch-up, just looked sloppily maintained.

10/10

Exceptional

22 Jul 2026

Jon

Always a great stay if you’re in the area for a concert. Not much within walking distance until the boarding properties are complete.

Partner

4/10

Poor

21 Jul 2026

Lacey

Great location but room was not great. There was black dog hair on the comforter, which was weird since it’s a no pet property. The shower handle came off while I was in there. The shower door handle on the inside was loose, along with the toilet handle and toilet paper holder. The AC was not working properly which the manager came and told us 2 hours after we were in the room. It was 86 in the room when got there. We were lucky having the ceiling fan. Every light fixture was dusty and had cobwebs in it so the fan was just blowing dust around. Also the window wood trim in the bathroom had clear tape on it holding it together Definitely not worth this room rate.

Partner

8/10

Excellent

18 Jul 2026

Mark

Nice little boutique property. Only reason not a 5 is that the nearest public beach (Kings Beach) is just over a mile away. Was hoping for closer.

But rooms and staff were great.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Eddie

This was so peaceful & quiet. That’s all we asked for. A+ rating.

Family

8/10

Excellent

18 Jul 2026

Keith

It’s a beautiful property. Staff was wonderful. The only hitch is if anything is needed from staff you must go next door to the casino.

Partner

6/10

Pleasant

14 Jul 2026

Kathy

The one issue was that Room #3 was not advertised by Hotels.com that the air conditioner was not working. We were initially told that there were no other rooms but later told that there was one available and so we were able to move. There is only one person to help check in. Otherwise all the staff was friendly and the band was great.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Nina

It was a cute room and it was clean. But it’s not very well lit outside if you wanted to go to the casino at night. Also, there is no on-site gift shop and no on-site food at all! So it was a problem that I forgot my toothbrush and I was hungry. There’s no refrigerator in the room either so you can’t keep food there. It’s good if you don’t wanna spend a lot of time in your room and you’re not looking for food close by.

Self

6/10

Pleasant

08 Jul 2026

Woodson

The main issue I had with the room was the jacuzzi tub not functioning. That was the whole reason for us booking that room. The hotel seems to just be an extra thing for the casino, it was difficult to get ahold of any hotel staff as they didnt really have anyone. It was clear they dont check the rooms much before you check in because of that, dust on everything in the closet, and our safe was locked open so I couldn't use it either. The bed was very comfortable though and shower was nice and clean and had great water pressure. There is no door on tje bathroom which was a little odd but not a big deal. Overall its not a bad place to stay just not worth the money we paid for it given the circumstances.

Partner

10/10

Exceptional

06 Jul 2026

Marlene

It was very nice

Friends

8/10

Excellent

28 Jun 2026

Jeffrey

Friendly staff, and only a 20 yard walk from a great concert venue!

10/10

Exceptional

22 Jun 2026

Ramon

Room was great, outdoor was well kept and restaurant-bar was very good!

Partner

2/10

Poor

21 Jun 2026

DOUGLAS

It is was a funky room. The bathroom had a cloth curtain instead of a regular privacy door. The shower didn’t work at all!

The furniture was authentic and pretty but not functional.

6/10

Pleasant

30 May 2026

Patrick

Rooms Need updating ....for the cost

10/10

Exceptional

30 Apr 2026

Levi

Room 9 was really nice. Will go again if in the area.

Partner

6/10

Pleasant

28 Apr 2026

Danny

no way should this room be allowed to be marketed for four adults! There is a futon which is supposed to be the second sleeping area, it was extremely small and so uncomfortable. My mother and I shared that and we’re under 53 and we still are experiencing a backache.. with that said the grounds were beautiful. The staff was nice, but the room was old and not as clean as it should have been.

2/10

Poor

27 Mar 2026

Charles

This place is overpriced, dirty feeling, dark, and staff assistance non existent. No wifi except piggy backing off the casino. The casino is a small and dingy as well. I do not recommend. 40 min from Reno with the fastest way driving back to 80 in Cali - Truckee.

Family

10/10

Exceptional

25 Feb 2026

ARTIT

Good

10/10

Exceptional

23 Feb 2026

Jonathan

Awesome in everyway! Coffee is located in the casino in mornings.

Partner

8/10

Excellent

23 Feb 2026

Peter

The room was really wonderful, spacious and with lots of character. My only gripe is that you have to check in at the Crystal Bay Club Casino next door which isn’t convenient and detracts from the historic ambiance of the Border House itself…

Partner

4/10

Poor

11 Feb 2026

Chao

We booked the room online. Before we got there, we called the office and confirmed with their stuff that our room had two beds, not once but twice. However, when we checked in, the room has only one room. Apparently the stuff do not know their rooms at all. The only reason I gave two stars because their manger kindly provided some extra blankets and sheets to help out.

2/10

Poor

03 Feb 2026

Carey

Fire

Self

10/10

Exceptional

02 Feb 2026

Andrea

Clan room close to the venue. Highly suggest dinner reservations at the steak house.

10/10

Exceptional

05 Jan 2026

Andrew

The Border House is super cute! I loved the design of our comfy room and our nice jet tub. It was easy to park, easy to get in and out, and the staff were very helpful.

10/10

Exceptional

01 Jan 2026

Sharon

Clean room, very nice linens....towels and sheets. Good location. Covered garage parking included.

Leisure Partner

2/10

Poor

21 Dec 2025

Joseph

Highly disappointed and dissatisfied with the condition of the room. The walls had damage and scuffs and stains. The curtain that they had to divide the bathroom from the bedroom area was stained with brown substances. The shower did not work and there was left over dental picks from someone in the bathroom trash. Do not recommend and will not be staying there again

Leisure Partner

10/10

Exceptional

16 Dec 2025

Sapphire

Everyone one was so kind and welcoming at the front desk. Great hospitality. For the price they have it for, I found this place spectacular. I would definitely stay here again.
We were out and about for the most part enjoying our hikes and festival/show. The shower was super nice and hot. The towels are nice.
We stayed in room 4. There is no a bathroom door , which we didn’t mind because we traveled as a couple.
The style and design of the room was cute and unique. We only slept for three nights here.

They had a tv too. But it was cable. Not a smart tv. Wished it was a smart tv but not complaining we had our phones to watch something on prime or Netflix. If you’re curious that’s what we did lol.

Room 4 did have a balcony too. SUPER CUTE AS WELL.
Overall, this room #4 is more for a couple’s type of vibe and if you are really only there to sleep and shower.

Leisure Partner

8/10

Excellent

13 Nov 2025

Jon

No door on the bathroom was a problem. The beautiful shower was right inside on the left. Absolutely no way to have a private shower experience.. A really nice curtain for the door would have made the bathroom more comfortable and could easily be removed for anyone who wished. No amenities. I didn't find out till the last day that the casino next door had a good food selection.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Brandy

Perfect room with a fireplace and tub.

6/10

Pleasant

31 Oct 2025

Dolores

The beds & pillows were very comfortable. The fireplace was nice. That's probably the best things we can say.
We did not realize there was no elevator & this was definitely a problem for my husband. The lighting was not good, could barely see the coffee maker which was probably a good thing. When I used a flashlight to see what buttons to touch, I saw how dirty the coffee maker actually was. No bars in the shower prevented us from taking a shower. One of the sinks was clogged and filled up with just a little water flow.
Needing to go to the casino for check-in, ice, coffee pods, whatever, was not convienent. Parking was also not ideal with a long walk from the car to the hotel entrance & then up the stairs. A very kind employee, Mark, helped us up with our luggage. I, a 75 yr old woman, carried everything downstairs when leaving - not fun.
All in all, we would never stay here again. We stayed in Ashland, Or at the Stratford Inn for less than half the price and for exceptionally better amenities, breakfast, and room layout.
We were so looking forward to our stay at your hotel, it was definitely a great disapointment!

Leisure Family

10/10

Exceptional

28 Sep 2025

Ramiro

Good

6/10

Pleasant

01 Sep 2025

Gregory

Bathroom has no door, there are no chairs in the room. Wouldn't recommend.

Leisure Partner

8/10

Excellent

01 Sep 2025

David

Hidden gem! Comfortable bed, nice sheets and bathrobes.

Leisure Self

8/10

Excellent

24 Aug 2025

Lance

It was a nice stay, Room was nice had fun at Crystal Bay Casino and food at the Steak house was excellent.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Jennifer

Excellent service and room.

We stayed here because we went to see Ward Davis. The concert and venue was awesome and the room was great.
Service was great too. We would stay again.

Partner

10/10

Exceptional

12 Aug 2025

Susan

The staff was so friendly

Leisure Family

6/10

Pleasant

11 Aug 2025

Karen M

Great location, close to Soule Domain restaurant and King’s Beach. The interaction with check-in staff was WEIRD. A lot of whispering to each other before someone finally rung us up, said almost no words, handed us keys, and pointed to the casino exit. There’s no elevator (we were on the second floor; my friend has knee issues, so that was a bummer), and parking is limited. The furniture was a little dated, but the room was quiet and beds were comfortable.

Leisure

10/10

Exceptional

06 Aug 2025

Kathy

Loved the outside old structure and the inside had been upgraded. Would love to know more about the history of the house.

Leisure

8/10

Excellent

05 Aug 2025

Miki

There were cracks in the door where the light could come through. And you could hear everyone in the hallway, but the beds were comfortable. The towels were amazing and the the hotel room was super cute

Leisure Family

10/10

Exceptional

28 Jul 2025

Jakub

nice hotel

Leisure Family

10/10

Exceptional

18 Jul 2025

John

An excellent little boutique hotel. Quiet, comfortable room, staff responded quickly and courteously. We will stay there again.

Leisure

10/10

Exceptional

12 Jul 2025

Kevin

Nice layout , property and convenient.

Friends

10/10

Exceptional

07 Jul 2025

Erin

The restaurant was quaint, and the food was terrific. Staff were friendly and helpful. The hotel was quiet and conformable.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Raven

I stayed here for the 4th of July weekend, and it was wonderful! This is such a charming property. Parking was easy, room was clean and comfortable. 10/10 would stay here again!

Leisure Partner

10/10

Exceptional

28 Jun 2025

Cynthia

What an absolute gem in North Tahoe! We have a home close undergoing renovation and stayed somewhere we’ve driven past for 25 years! So pleasantly surprised! Will definitely refer for overflow visitors in the future!

Self

8/10

Excellent

24 Jun 2025

Christopher

The Property was clean and the room was spacious.

The bathroom needs to be more private. In particular, the toilet room (water closet) needs to have a door and no opening to the sink/shower area.

Business_and_leisure Friends

10/10

Exceptional

22 Jun 2025

MARY

Room was large and clean.

I wish there were more to do in walking distance, very limited to only 2 casinos, not even a coffee shop.

Leisure Partner

10/10

Exceptional

17 Jun 2025

Patrick

Friendly Staff, clean and private rooms

Partner

10/10

Exceptional

02 Jun 2025

Marissa

I loved the quaintness of the property. The room was perfect. And the shower (I know it's weird) had one of the greatest temperatures and pressure I have had in a hotel

Leisure Partner

10/10

Exceptional

11 May 2025

Mary

This is a hotel with a casino in it. My son wanted to play casino games before a day of snowboarding. It was clean and recently updated bathroom. Very comfortable beds. The only thing that I didn’t care for was the dimly lit room. There were canned ceiling lights that had covers more appropriate for aiming at hung pictures. There was only one table lamp with a black shade. One of the two bathroom mirror’s lights weren’t working. For one night it was ok but very overpriced.

Leisure Family

10/10

Exceptional

12 Apr 2025

Jeffrey

Great hotel for concerts at Crystal Bay Casino

Great, quaint hotel. Perfect location for concerts at Crystal Bay Casino. Room was clean, safe and well maintained. I would return for sure.

Partner

10/10

Exceptional

15 Mar 2025

John

Everybody, I mean everybody, was as kind and helpful as anyplace I have ever seen. It's too long to write all things, so saying I will be back is my endorsement.
Great team.

Leisure Partner

8/10

Excellent

10 Mar 2025

Chris

Better check-in instructions

Sign posted on building to check-in at player’s club inside the CBC. No mention of that on Hotels.com.

Partner

8/10

Excellent

08 Mar 2025

Kathy

Reminder to take the curtains down and wash them we pulled them shut and lots of dust. Room was comfortable and big however the thermostat they couldnt get to work so it was too hot and we had to crack the door open at night.

Leisure Family

4/10

Poor

25 Feb 2025

Aaron

This was not an enjoyable place to stay. First thing was that the listing says someone will greet you to check you in… NOPE there was a sign stating you needed to go into the casino to check in. We went in and as with most casino’s it reeked of cigarette smoke and no staff were at the desk. We waited there for probably 15 minutes before someone arrived to check us in.

Second. We got to the room and were baffled by the setup of the room. We got a room with 2 beds because it was not a romantic getaway. It was a trip for myself 50 year old female and my adult son and daughter. There was a double sided fireplace in front of one of the 2 beds that looked straight into the bathroom. Zero privacy. If someone wanted to use the tub or toilet you had to make sure everyone else stayed clear of the fireplace.

Third. It was just dated and dirty looking. The cabinets in the bathroom were in need of repairs, there is no door on the bathroom but rather a dirty curtain on a bent out of shape rod.

Fourth. I rented this room because it had a jacuzzi tub in it and I knew we would use it. When we did the water was barely more than Luke warm.

I would NEVER stay here again.

Leisure Family

8/10

Excellent

29 Jan 2025

Tymothi

Ice cold shower

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Verified traveler

Great for the price!

The room was great, clean and stocked with what you would expect. My only issue was the shower only had cloth shower curtains and there was no door to separate the room from the bathroom. I like to keep the room cool, therefor the bathroom was always chilly and the water temp in the shower was not very hot. Otherwise great option for someone looking to stay in north lake for under $800 a night and have access to a small casino.

Self

6/10

Pleasant

24 Dec 2024

Randi

Bathroom Door

It was great and the people are very nice. There is no door in the bathroom though!! It was a curtain. How can you not have a bathroom door?!!

The bathtub was wonderful though.

Friends_and_family Friends

4/10

Poor

22 Dec 2024

Carlos

Checked in and cards didnt work to get into room. Nothing to eat at night around area.
Room had an old brothel vibe with bad lighting

Leisure Family

10/10

Exceptional

08 Nov 2024

Harvey

Quaint room, with parking at the door.

10/10

Exceptional

05 Nov 2024

jason

A little pricey but very nice.

Partner

8/10

Excellent

01 Nov 2024

Jamie

A very cute little place. We didn't stay long, but we enjoyed our stay.

10/10

Exceptional

23 Oct 2024

Jeremy L

Great stay

Leisure Family

10/10

Exceptional

11 Oct 2024

Vincent

quiet property

Leisure Partner

10/10

Exceptional

01 Sep 2024

Wesley

HIGHLY RECOMMEND. THE ROOMS ARE NICE.

Business_and_leisure

6/10

Pleasant

31 Aug 2024

Catherine

The rooms are a good size and the location is great. But I was unimpressed with the service. The staff seemed totally disinterested in being helpful or friendly.

Partner

8/10

Excellent

30 Aug 2024

Denise R.

Parking was not convenient. Had to park away from lodging on the street.

Leisure Family

8/10

Excellent

28 Aug 2024

John

Quaint, spacious comfortable.

10/10

Exceptional

27 Aug 2024

Chris

The rooms are beautiful and a piece of history

Leisure Family_with_children

10/10

Exceptional

25 Aug 2024

James

Good place

6/10

Pleasant

22 Aug 2024

Jody

Crystal Bay and the Cal-Neva are under-resourced. Couldn’t even find a place to grab a cup of coffee in the morning. Had to drive a bit into very crowded Kings Beach.

Leisure Partner

6/10

Pleasant

17 Aug 2024

Christy

The bed was really uncomfortable, very hard the carpet looks old and outdated. The vanity fell apart when I tried to open a drawer…the tub was not a jacuzzi tub and sits extremely high…not very easy to get in and out. Staff was very nice… rooms need updating…beds need to be replaced. It was very conveniently located for the concert and work the following day. Price was very high for how outdated rooms were:(

Friends_and_family Friends

10/10

Exceptional

11 Aug 2024

Ronald

The shower didn’t work in the tub. Rm 1
But it’s a great place to stay. I have been many times

2/10

Poor

11 Aug 2024

Sheila

No hotel front desk. Had to walk thru casino to “players club” desk. Got locked out morning of checkout after being told we could checkout an hour later at noon. Had to walk thru smelly casino in a wet swimsuit after kayaking to be let back in to our room to gather our stuff to check out. Wi-Fi was awful. Casino is a good walk from hotel. They need a front desk — a real one.

Leisure Family

6/10

Pleasant

10 Aug 2024

JUDITH

Loved the big tub with JETS, the bed and pillows.
Expensive for what it was, but no complaints.

Leisure Family

10/10

Exceptional

05 Aug 2024

Heather

The room was spacious and nice. You have to check in inside the casino, which we didn't know. My only complaint was gaving to walk to the casino to get ice and the knob on the shower was very hard to turn. Otherwise, everything was perfect.

Leisure Partner

10/10

Exceptional

05 Jul 2024

Jill

Comfortable, and quiet room/grounds.

Leisure Partner

6/10

Pleasant

30 Jun 2024

Wanda

It is just ok

It’s a cute, funky little hotel. The staff was very nice, our tv didn’t work but they did send someone up to fix it. Our only disappointment was that when my husband went to the casino/bar to get a coffee and Baileys, they didn’t open until 9;00 am, it’s not your typical casino! But all and all it was fine. Definitely not a 4-5 star

Partner

10/10

Exceptional

18 Jun 2024

Jeremy

The room at the Borderhouse is in a very well taken care of, hundred year old building. Theres lots of history there including huge names like Sinatra, Monroe, Kennedy, etc. The accomodation and amenities were pretty much fantastic, aside from the jetted tub not working. Just keep in mind, the fireplace is in the wall between the room itself, and the bathtub area, so you can see straight through. Also there is no bathroom door. So just in case you're all about privacy, you will not find it here. It wasnt a problem for us. The beds are very comfortable, and the coffee was good. Green mountain coffee pods and a legit keurig. The people at the player's club (which is where you must check-in) are very friendly. Overall, I was impressed. It's in the middle of North Tahoe, so convenient to both King's Beach and Incline Village. Great room, great staff.

Leisure Family

10/10

Exceptional

17 Jun 2024

Dan

Good visit, won money

Leisure Self

8/10

Excellent

15 Jun 2024

David

They nicely renovated an old wooden guest house of historic value. 4 rooms on the first floor. Modern fixtures, lighting, nice showers, rich wood trim. Only comments were: check-in was in Casino next door and inn was a mile from the village.

10/10

Exceptional

21 Apr 2024

Dorothy

A very unique and charming place. Definitely recommend and will return next time we are in North Lake Tahoe.

Leisure Partner

10/10

Exceptional

12 Apr 2024

Fernando

I impressed with this hotel, really convenient.

Leisure Friends

6/10

Pleasant

08 Apr 2024

Gabi

A friend and I arrived to our 2 bed room to find no door on the bathroom and a view into the bathroom through the fireplace. This was not listed in property info and made us very uncomfortable as a pair of friends.

Leisure Friends

10/10

Exceptional

06 Apr 2024

andrew

Very romantic. Great for couples. Room was small but cozy and comfortable. Great bathroom with a jet bathtub built for 2.

Leisure Friends

10/10

Exceptional

23 Feb 2024

Yuhui

nice place to stay

Leisure Family_with_children

6/10

Pleasant

21 Feb 2024

Verified traveler

On the second night I had to switch rooms and the room I was transferred to was not cleaned . They immediatley sent somebody but it was not cleaned to the normal standards

Self

10/10

Exceptional

27 Nov 2023

Dana

Overall a great experience, so I gave it 5 stars. Nice robes, towels, comfy beds, friendly staff. As a fellow business owner I would suggest three things. 1 Add sliding barndoors to the rooms instead of the curtain between the bedroom and bathroom. 2. Mark the light switches 3. Change the highend steakhouse to barfood and breakfast to match the casino and music venue. Food was amazing, but expensive.

Business_and_leisure Family

10/10

Exceptional

25 Oct 2023

Joel

Friendly efficient check in. Easy parking. Quiet, well appointed room

Leisure Self

6/10

Pleasant

15 Oct 2023

Steven

The rooms were large and beds comfortable. The bathroom was not stocked with supplies nor was the coffee maker unless you like Hazelnut Coffee... Its part of the adjacent casino and you have to find someone to help you. No food available. Adequate but lacking what you would normally expect. Feels a bit like walking into a building from the old west.

4/10

Poor

12 Oct 2023

Amelia

I wouldn’t stay here if you need to sleep

The TV didn’t work, neither did the volume so at night it didn’t turn off or turn done leading me to not be able to sleep. During the day the volume was too low to hear. The fan also made loud noises all day and night.

6/10

Pleasant

10 Oct 2023

Verified traveler

The room was fairly comfortable in an outdated charm, sort of way. The bathroom was fun with a slightly cringey led light equipped jet bath tub. Relaxing. The front desk staff at the casino who own the small hotel next door are just not very friendly and unwilling to provide helpful customer service. We decided to stay because hotels.com offered a better price. The casino was adamantly not willing to accommodate a military discount or upgrade any accommodations, like offering two beds after knowing we accidentally ordered one. They had plenty of other rooms. In truth, the hotel rooms were quaint, cute even. It’s the Casino staff and its smokey stench of an 80s throwback hangout for lonely slot machine enthusiasts, is the only problem. Hold your breath, pay for you room quickly, answer yes to their robotic questions and then go enjoy Lake Tahoe.

Friends_and_family Family

8/10

Excellent

03 Oct 2023

Carlos

Cute and comfortable boutique hotel

Cute and comfortable boutique hotel in a convenient location. Our only complaint is that you have to check in at the casino next door. No one was at the player's club desk so we had to hunt for an employee. He had to call for someone to come and check us in. Strange there is no front desk at the actual hotel. Other than that inconvenience, we had a nice stay.

Friends_and_family Family

10/10

Exceptional

04 Sep 2023

Adam

The real stuff right? Good water pressure! Quiet area after sunset. Only suggestion would be a microwave.

Leisure Family

8/10

Excellent

04 Sep 2023

Bo

The room is very clean. The bathroom is spacious.

Leisure Family

10/10

Exceptional

31 Aug 2023

Dr Jacqui

A great find

A wonderful find! The house is beautiful, the rooms are large and very elegantly decorated and it’s quiet and has a rural feel despite being in the hub of things.

Partner

10/10

Exceptional

21 Aug 2023

Ronald

Its a great place to stay. Central location, close to the casino. I wish it had an ice machine on site.

10/10

Exceptional

11 Aug 2023

Krista

Beautiful property and the room was gorgeous, better than I could have hoped for

Leisure Partner

8/10

Excellent

09 Aug 2023

Connie

Pros-Historic, spacious, nice bathroom and good location.
Cons-Dark, poor lighting in bedroom. Bathroom sink not draining, indoor and patio furniture as well as common areas very dusty. No instructions of any kind, phone does not access reception.

Leisure