Name: The Ritz-Carlton, Lake Tahoe
Address: 13031 Ritz-Carlton Highlands Court, Northstar, 96161, US

10/10

Exceptional

14 Jul 2026

Ben

The room was super clean. The staff were very nice and very helpful. They were able to answer any questions we had.

Family

10/10

Exceptional

11 Jul 2026

REGINALD

We've stayed at a few Ritz-Carlton resorts including New Orleans and Turks & Caicos a month or two after it opened and this one did not disappoint! We loved it so much we applied for a Ritz-Carlton credit card...the resort is tucked away in the mountains of Truckee and it's absolutely beautiful. The entrance sign is very understated but that's what you expect from a luxury brand--quiet understated upscale luxury and the property is too but it is stunning. The porte cochere is wide and expansive where the valets await your arrival. The doormen and bellhops are there to take your luggage if needed. Upon entering the gorgeous lobby we checked in at the desk which was quick but friendly and professional and left with a welcome drink of champagne which was refilled before we left for the elevators. Our room was on the 5th floor with a Mountain View and a view of the fireplace area where s'mores are made every evening at 5:30. There's lots of seating there too. The room was perfect; quiet, comfortable and clean. The bathroom was stocked with bathrobes and towels and all the luxury items you need for a hot shower or bath. There was a refrigerator and lots of water. We unpacked and headed down for a tour of the place. We went to the concierge to set up some spa services for the next day, looked around the gift shop and then headed up the staircase to see the restaurants and The Living Room. All clean, nice and gorgeous with beautiful views of the property and landscape.

Partner

10/10

Exceptional

27 Jun 2026

Alla

Very friendly staff and amazing hotel. I recommend this place. Amazing vacation

Friends_and_family Family

4/10

Poor

07 Jun 2026

Lindsey

Room was beautiful. Dining was awful. Bland food and terrible service. Front desk was not knowledgeable about things to do in the area. Went on the onsite hike and trail was not well marked. Off duty employees said they hadn’t gotten around to the t yet. Very underwhelmed by the resort

Friends

10/10

Exceptional

03 Jun 2026

Dennis

Excellent place to stay

10/10

Exceptional

31 May 2026

Vikram

Fabulous view. Great service. Tryout there new
Mexican restaurant hidden in the side . Ask for
Guided hiking tours. They arranged sailing for us as well. It from anywhere and everything.
I will strongly advise to rent a car at the airport.
Keep it up team Ritzy.

Partner

10/10

Exceptional

26 May 2026

Verified traveler

Paradise

Partner

10/10

Exceptional

04 May 2026

Reena

Great place to be!

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Parmindar

Very enjoyable star, wonderful amenities and helpful staff.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Sagar

We ended up going on a diff weekend due to storm blocking roads. Nice they allowed us to change despite policy.

However few problems with our stay
1. Housekeeping. We asked for extra comforter / duvet as we had 4 guests in that each preferred own blanket. Multiple times had to re-ask as housekeeping kept taking them during cleaning and turndown. On top of this there were some shelves covered in thick layer of dust. Superficial job.
2. Food was OK. Manzanita was decent but lobby and taco place weren’t very good.
3. Main pool and hot tub closed for maint. Spa pool was open for use but was looking forward to hot tub.
4. Ski in / out not possible due to lack of snow — sometimes a ski Sherpa from Northstar would help drive down guests, but only if you had a lesson otherwise they’d fuss. So either hike down mountain with skis or take 2 gondolas.

Family_with_children

10/10

Exceptional

19 Mar 2026

Julia

Amazing staff, very attentive. Super nice gym!

2/10

Poor

09 Mar 2026

Benjamin

Food in fridge upon check in, ac/heat not working, air purifier not working, stains on bed.

Family_with_children

2/10

Poor

14 Feb 2026

Solene

I cannot believe I spent $2,500 per night to be stressed out of my mind with fire alarms going off with my two dogs and my 5 mont old baby, rush out of the room and told that the fire alarm is over, only to head back and have fire alarms go off intermittently again for over an hour. I literally had to grab my dogs and my baby and go in and out of my room at least 5 times. I understand that fire alarms happen, but I was assured many times that it would not be going off again and so we would head back in only for it to go off again in the middle of a diaper change, etc. It was so loud my ears are still ringing. I was on the fence about booking at a lux Airbnb vs this resort but this has sealed the deal for me for future Tahoe stays.

6/10

Pleasant

19 Jan 2026

Michail

Room was fine. Food options and restaurants are not great. The convenience is what stands out since you can avoid the crowds in the village. Everything you touch is more expensive than SF though. Nightly parking is extra and room service is crazy. You just get the feeling that the hotel is trying to extract as much as possible. Not the most relaxing stay.

10/10

Exceptional

12 Jan 2026

Lin

Beautiful Mountain View. Friendly staff. Excellent location for skiing.

Business_and_leisure Family

10/10

Exceptional

06 Jan 2026

Rosemarie

What stood out is the continuity of amazing service that they provided during our stay

Leisure Partner

10/10

Exceptional

27 Nov 2025

Hung

Good service

10/10

Exceptional

18 Nov 2025

Juan

By far th Best hotel I've ever stayed in.

10/10

Exceptional

16 Nov 2025

Maria

Beautiful hotel & grounds . The staff was so kind and friendly !
S’mores by the firepit was a lovely touch.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Celia

clean room, great facilities,even kids movie night and events.

Leisure Family_with_children

10/10

Exceptional

04 Nov 2025

Claus

This is truly a 5 star hotel, the property is super nice and the service is amazing.

We were debating to stay in South Lake Tahoe but chose this hotel instead and that was absolutely the best decision.

Partner

10/10

Exceptional

06 Oct 2025

Randall

The Ritz Carlton Lake Tahoe is a very impressive property sitting on top of a mountainside in the Northstar resort area about halfway between Truckee and Kings Beach. Service was world class, from the second we arrived until we left all the staff we interacted were very accommodating and were good at anticipating our needs.

We visited in the slower season between Summer and the Winter Ski season, so the hotel was very quiet. The pool was closed for renovation at this time which was a bit disappointing ( I was really looking forward to an after hike soak in the hot tub), but understandable as the window for construction in the high sierras is very short.

We ate at both Manzanita the full service restaurant, and the LRL which is the lobby lounge area. Food and service were excellent. I really enjoyed sitting by the large lobby fireplaces after a long day out in the mountains.

The quality of the rooms was very nice and housekeeping was excellent. Turndown service was included and they do a very nice job of setting up the room for the evening. Again the personalized level of service was preset here; they left sparkling water and my wife's glasses on her side and left still water and distilled water on my side of the bed for my cpap machine.

We are not super big into winter sports but I imagine with the proximity to the mountains and the available amenities this would make a great ski trip destination in the winter as well.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Lindsee

Beautiful! Amazing property with all the amenities on site.

Leisure Family

2/10

Poor

16 Sep 2025

Connie

It was a construction nightmare! They mentioned that the pool was closed due to construction, but they did not mention that there is jackhammers bulldozers dump trucks… It was the worst experience ever. I sent an email to the concierge to express our disappointment and didn't receive a response back. That says a lot about the resort. Don't recommend until going after November when the construction is completed.

Leisure Friends

10/10

Exceptional

05 Sep 2025

Noor

Beautiful place

6/10

Pleasant

04 Sep 2025

Olga

Very overpriced for what they are offering.

Leisure Self

8/10

Excellent

01 Sep 2025

Verified traveler

Staff is amazing. Pillows not so much.

Partner

8/10

Excellent

18 Aug 2025

caryn

The hotel was beautiful, set back in the trees on the slopes so very quiet and outside of town. The beds/rooms were very comfortable, quiet and spacious. The staff was very nice and welcoming. The only complaint I had was that the main pool/pool restaurant were closed for renovation. This wasn’t noted during booking or on their website. They did offer use of the smaller spa pool with poolside service from another restaurant but it was quite a bit smaller. Overall it was a beautiful stay.

Leisure Partner

10/10

Exceptional

10 Aug 2025

MARIA

Beautiful resort

Great ambience. Excellent service. Delicious food. Clean rooms.

Partner

4/10

Poor

08 Aug 2025

Richard

We reserved a \"corner view\" room with incredible views of the mountainside. Our view was of massive pool construction work accompanied by a LOT of noise. Concrete cutters, jack hammers, etc. The room was uninhabitable, and management should have known that and not put any guest in that room during the construction. They gave us a $300 credit on our $4000 charge. Seriously? Also was greeted with an empty mini-bar. What? There is nothing to do there in the summer. It's a winter resort. Don't go in the summer.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Mary

Upon check in we were given a complimentary suite upgrade at no additional charge. I was shocked but so pleasantly surprised because the rooms are $900 per night. We definitely got our moneys worth. Suite was fantastic!

10/10

Exceptional

09 Jul 2025

Jaekwang

Loved location

Leisure Family

2/10

Poor

30 Jun 2025

JAMES

Deceptive status of the amenities. Not all were operational. Non-responsive staff. Housekeeping didn’t show up until late in the day. Difficulty getting vehicle from mandatory valet. Overpriced menu options. Location was beautiful, but a disappointing experience for what is supposed to be an elite level property.

Business_and_leisure Family

6/10

Pleasant

22 Jun 2025

Kyle

Not the greatest amenities for Summer. A little remote too if you want to be at the Lake. You’re looking at a 15-20 minute ride each way.

10/10

Exceptional

11 Jun 2025

Patrick

Amazing

I enjoy frequent visits here and is always a pleasure to stay

Partner

10/10

Exceptional

26 May 2025

Helen

Overall, the properties wonderful the staff was extremely friendly and accommodating and most of all pet friendly. We love a resort that allows pets to come in any room you book. It is a win-win for the price point

Partner

10/10

Exceptional

30 Apr 2025

Kristen

WONDERFUL!!!!

WONDERFUL- The best service and the most beautiful place! The food was amazing too.

Partner

6/10

Pleasant

31 Mar 2025

Jeremy

We came for our 15th wedding anniversary. This would be my 26th Ritz Carlton I've stayed at. For some reason the price point was doubled for the time we selected to stay. Everyone was really nice. The staff was great but I definitely have some grievance. When I checked in I let them know it was a special day for us. I'm a gold bonvoy Marriott member and I'm use to getting upgraded upon arrival. I was told the property wasn't at capacity, but would be later because of the snow. The front desk manager said they gave me an upgrade...but the room was 30 rooms away from the elevator and small. Usually at the 5 star hotels we stay at for our anniversary celebrations they have flowers, cards, candy etc .. comp'd awaiting our arrival. We didn't get anything special like that and I felt slighted. Especially paying over 2k for two nights when the prices now are 500-600 nightly (for this time last week). The thing that made me most upset was upon check in we were told by the front desk that there was a shuttle that goes into Truckee. That it was free by the hotel..... Come to find out it's one man whose the driver for the hundred of people staying at the resort. We waited over 2 hours at one point to get back to our room. It was snowing and I understand it takes time to go up and down the mountain. But seeing this is a 5 star property....you expect more than the average accommodations. The driver was great but you can tell he was overwhelmed and being pressured by the hotel to hurry up.

Leisure Partner

8/10

Excellent

06 Feb 2025

Alla

All over is good, but you have to pay for every single step. If you want to seat at fire pit, you should book it and pay a lot of money. All fire pits were reserved, but for 3 days i didn't see and single person seating there.

Leisure Family

10/10

Exceptional

15 Jan 2025

Rachael

Worth every penny, just go and enjoy

Worth every penny.

Self

10/10

Exceptional

05 Jan 2025

Lisa

Ski and ski out of the NorthStar

Leisure Family

10/10

Exceptional

26 Dec 2024

Suna

The staff and service were excellent, and we had a great time. There was a leak in one of the faucets in the bathroom (both handles) which flooded the counter and ruined some make-up materials. Only that was negative.
Our room number was 579

Leisure Family

10/10

Exceptional

26 Dec 2024

calvin

Loved the Christmas setup and programs

6/10

Pleasant

02 Dec 2024

Ko

Great location and rooms, poor service

I would like Ritz Carlton to work harder to improve their guest services past the surface level. We had several issues with their various guest services. We had to call twice, then actually walk down to the concierge to ask for the third time before we got some extra towels. The property has a ski/snowboard boot locker of sorts on the lobby floor - the apparent purpose is to minimize their guest walking around in their ski wear - and they had almost misplaced my snowboard boots and went scrambling around 20 minutes to find them. This ended up costing me some early morning time on the slopes. Their obligatory valet is not great, taking around 20 minutes to get my car. When we were checking out, we called ahead for bell service but they never arrived. Look, it’s nice that there is staff all over the property greeting their guests and I appreciate their courtesy; but you are working with bunch of Silicon Valley engineers who are paying attention about some work being accomplished. I appreciate the politeness, but I wish that they would look into improving their guest services that deliver more tangible results.

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Amanda-Abundio

I can’t praise the staff enough, some of the best we’ve ever encountered. Extremely personable and attentive. Everyone went above and beyond! Gorgeous hotel and room. Amazing amenities.

Leisure Family

10/10

Exceptional

12 Sep 2024

Brenda

The place was beautiful

8/10

Excellent

02 Aug 2024

Cindy

The staff went above and beyond, from house keeping to the front desk, very professional and caring.
The bummer was one of the options to eat meals was under construction.

6/10

Pleasant

21 Jul 2024

Teri

Small balconey

It was so small you could not even walk out on it.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2024

Hung

Excellent services. Highly recommended for anyone or family

Leisure Family

10/10

Exceptional

25 Jun 2024

Stacy

Great stay and wonderful service. There were a lot of amenities unavailable and only 1 restaurant open but the staff was wonderful and we thoroughly enjoyed our stay!

Business

10/10

Exceptional

12 Jun 2024

William Bert

Loved the property but One important fact was omitted when booking ; $60 per day parking!!😳

Leisure Partner

10/10

Exceptional

02 Jun 2024

Hripsime

The property by itself is 20min far from the lake. The picture of the lake in hotel booking pictures will confuse you, well just letting you know there is no lake or river around the hotel. It’s a totally different Ritz property that you can book separately from the hotel and stay there. They charge $800 per person and it’s only for 24hours or less to spend there. Yes I checked the map as well before I was booking and was wondering how come in the pictures I see lake in front of the hotel but on the map not.

Leisure Family

10/10

Exceptional

02 Jun 2024

Jaskaran

I really liked our stay, and it was the best service ever.

Leisure Family

6/10

Pleasant

23 May 2024

Steven

The property is beautifully designed and appointed. Unfortunately, during our stay, extensive remodeling was being done in multiple places, with multiple areas blocked off, making it difficult to get from place to place. It seems they could have done just one place at a time. And the room service charges were absolutely ridiculous, with the add-on charges for delivery, etc. more than doubling the base prices, which were already high.

Leisure Family

10/10

Exceptional

28 Apr 2024

vitaly

We were celebrating our anniversary and the staff went beyond our expectations, from little gift surprises to everyone being super nice and always helpful. Our 3rd trip here and will definitely be coming back again soon.

Leisure Family

4/10

Poor

10 Apr 2024

Michelle

Not many dining options . Seemed short staffed. Our room had no robes and phone not working. Rooms only had 2 small chairs for seating. Left a day early just not very impressed for what the rates are..

Leisure Family

8/10

Excellent

08 Apr 2024

Edgar

The place is great, the staff needs more experience and level of service of a Ritz Carlton, they do not attend correctly at any Food and Beverage center, the worst being the Lobby.

Leisure Family

6/10

Pleasant

03 Jan 2024

Paul

Run down, food off and on...hot main, cold sides (that shouldn't be cold). Screwed up reservation, lost room, tried to fix it...staff was nice, tried their best, were a little green. I don't think I'd book this place again.

Leisure Family

10/10

Exceptional

18 Dec 2023

Lin

Convenient ski in ski out. Excellent ski valet.

Leisure Family

6/10

Pleasant

25 Nov 2023

Birthe

Sadly there was a number of things that did not work in the residence:TV, fireplace, main light switch in bathroom, shower handle, microwave and dishwasher (broken glass in there). For a resort such as The Ritz Carlton this is really not up to standard. Staff was very friendly, but unable to fix these items after multiple attempts. Out of the three days we stayed, we spent more than half a day attempting to fix at least some these things. I would appreciate a partial refund - the property could not do so, since I booked via Orbitz.

Leisure Family

10/10

Exceptional

22 Nov 2023

Eyad

Excellent, clean and well maintained. The staff is truly wonderful.

Leisure Family_with_children

8/10

Excellent

23 Oct 2023

Diana

The hotel is very outdated with cracks in the bathtub and dusty carpeting - had allergies all night due to the dust.
Does not have a 5 star feel, small rooms with tiny balconies with hardly any standing room (no room for chairs or anything).
The staff was amazing, especially room service staff, went above and beyond.

10/10

Exceptional

26 Sep 2023

Jason

I recently had the pleasure of staying at the Ritz Carlton Lake Tahoe, and I must say, it was an absolutely unforgettable experience. From the moment I arrived, I was greeted with warmth and genuine hospitality from the staff.

The attention to detail throughout my stay was truly remarkable. Every aspect of the hotel, from the beautifully appointed rooms to the exquisite dining options, showcased a commitment to excellence that is unrivaled. The level of care put into ensuring the comfort and satisfaction of guests was evident in every interaction.

The staff at the Ritz Carlton Lake Tahoe went above and beyond to make my stay memorable. Their professionalism, courtesy, and willingness to accommodate any request was truly commendable. It's clear that they take great pride in their work and are dedicated to providing a top-notch experience for their guests.

The location itself is a paradise for nature lovers, with breathtaking views and access to a wide range of outdoor activities. Whether you're a skier, hiker, or simply seeking a tranquil retreat, this resort offers something for everyone.

I can wholeheartedly recommend the Ritz Carlton Lake Tahoe to anyone seeking a luxurious and unforgettable getaway. This establishment truly sets a standard of excellence in hospitality that is second to none. I'm already looking forward to my next visit!

Business_and_leisure Family

10/10

Exceptional

21 Sep 2023

Vachagan

Excellent

Leisure

10/10

Exceptional

03 Sep 2023

Aida

We loving everything about the place. Really nice set up, service is superb it’s a bit on a pricier side but well worth it.

Leisure Family

10/10

Exceptional

20 Aug 2023

Victoria

a secluded, elegant mountain retreat with a fabulous restaurant, wine selection, pool and spa

Leisure Partner

10/10

Exceptional

15 May 2023

Caroline

Wonderful service

Leisure Partner

10/10

Exceptional

20 Apr 2023

Verified traveler

It’s a beautiful property with great staff and focus on guest experience

Leisure Family_with_children

8/10

Excellent

17 Apr 2023

Daniel

The staff is remarkable at this location especially

Leisure Family

2/10

Poor

28 Jan 2023

Ankur

The housekeeping staff was extremely rude. She stomped into the room and yelled at us when ww asked for fresh towels and for our bins to be emptied claiming she was off duty and the front desk had summoned her 👎terrible experience. Never again. Do not recommend

Friends_and_family Family

4/10

Poor

23 Jan 2023

Raud

Very overpriced. Unreasonable pricing on food as well plus high service add ons and fees. Backyard bbq restaurant took 1 hr for an order of a chicken sandwich, mac and cheese, chicken tenders. Cafe blue salad bowl had an olive pit in it that has likely cracked my tooth for which I now need to get checked. In room heating didn't work. Was cold first night. Second night we had to wake up a few times to turn the fireplace on/off to regulate the temperature. The grounds and views and location on the ski resort is great yes, but overall the place doesn't justify such high nightly rates.

6/10

Pleasant

26 Dec 2022

Pherlita

It’s not Ritz it’s more like Courtayard

Location ⭐️⭐️⭐️⭐️
Property ⭐️⭐️⭐️⭐️
Service ⭐️⭐️ From check in 5pm room not ready have to call 3x for extra pillows balcony sliding door knob is missing engineering took 4 hrs to show and fix after calling 2x
80% of staff are interns from another county
Good for them.
But to pay $1500.00 per night you expect Ritz Sevice
Food ⭐️ Christmas buffet $180.00/ea + 20% service charge
Food quality was like eating at $20.00buffet
Staff’s family was eating there too
Staff assigned to the carving station was carrying his baby while at work.
Worst Ritz experience

Partner

10/10

Exceptional

28 Nov 2022

Edward

Great property! Check in took forever, need more food selections, but overall it is a great place.

Leisure Family_with_children

6/10

Pleasant

13 Nov 2022

Chad

We got a 1 bedroom suite - it was not worth the money - the couch in the extra room was outdated and not comfortable so we never even used the extra room. They made no special change for us. Everything else was great- staff friendly, clean l, amazing property

Leisure Partner

8/10

Excellent

04 Nov 2022

Tobie

The spa was the only disappointment at this property. We were charged an undisclosed service fee of $120.00. I don’t mind paying it however, nothing was mentioned at booking or at our arrival to the spa. The spa is small and has a very limited couples area.

Leisure Family

10/10

Exceptional

23 Oct 2022

Monsford

Very nice staff. The best i should say👌👌👌

Friends_and_family Family

10/10

Exceptional

27 Jun 2022

Ray

It is always an amazing stay.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2022

Lawrence

Perfect in every way!

Leisure Partner

10/10

Exceptional

23 May 2022

Carlos

Wow experience

We had the best experience ever, it was my wife birthday and the manager gave us a special treatment , it was amazing.

Partner

2/10

Poor

28 Apr 2022

Mina

If the hotel is going to claim to be a luxury establishment and charge accordingly, then they need to renovate the interior and hire/train representative staff. The guest rooms look worse than a motel and the Manzanita restaurant looks likes a diner at a rest stop. From the old orange carpet which look like it is at least 50 years old to the old furniture with chips, breaks, and scratches the rooms are totally aesthetically displeasing. Room service takes 1.5 hours. And you have to call again for utensils, salad dressing, etc.

One staff member, NIELSON in particular irked us to no end with his ineptitude, lack of sincerity, and all around terrible attitude. I repeat, his name was NIELSON. He is not worthy of working anywhere in the hotel industry. He is damaging the brand and reputation in so many ways. He needs to be terminated immediately. At check in, he gave us wrong directions and sent us on a wild goose chase all over the hotel to try to get to a an unimpressive event called \"Smores and Stories\". He also denied us the upgrade given to American Express Centurion cardholders by stating that the hotel was fully committed. He didn't even check the availability before giving us this obnoxious answer. By the way, the next day we inquired with the Guest Services manager and he upgraded us immediately. Most egregious of all was Nielson forgot to order my niece's birthday cake when the purpose of the trip was to celebrate her birthday!

Leisure Family_with_children

8/10

Excellent

01 Mar 2022

Reema

The rooms decor and furniture are very dated with brown grimy looking carpet and brown and mustard colors. Doesn’t feel fresh and current.

Leisure Family

10/10

Exceptional

19 Feb 2022

Catalina

We always talk about going somewhere else for our annual ski trip but end up going to the Ritz for the last 6 years. Unpretentious hotel, beautiful view, great service (Carol delivers our bfast every year and we love seeing her, always treats us like kings and queens) and sooo convenient to go ski whenever we feel like and go back to the hotel with no hassle. We were not crazy about the food at Manzanita this time, but absolutely love everything else!

Leisure Family

10/10

Exceptional

07 Feb 2022

Karen

Excellent!

The staff at this location go above and beyond and most of them are yearly staff that haven't worked at the hotel prior. Many come from out of the country and are extremely customer service oriented. So great to see the Ritz investing in their staff. Wish the Manzanita was open earlier but food was excellent.

Friends_and_family Family

10/10

Exceptional

14 Jan 2022

Rhodelia

Happy & satisfied

Leisure Family

10/10

Exceptional

03 Jan 2022

Rui

Great place for winter vacation. Highly recommend!

Very convenient for ski and snowboarding

Friends_and_family Family

10/10

Exceptional

16 Dec 2021

Garren

.

Leisure Friends

10/10

Exceptional

17 Nov 2021

Sandy

No words the service the level of hospitality and care for safety snd making sure we had everything we needed - no words can’t wait to go again. Really top class service….

Business_and_leisure Partner

8/10

Excellent

07 Nov 2021

Denys

The overall stay was ok. The location is the best part of this hotel. The room was clean but dusty. The air circulation in the room is not good. The staff was very professional and friendly. The living area of the hotel was nice. We had a couple miscommunications with room service/housekeeping. I requested a room to be cleaned and left for an hour. When I came back no one touched the room.
The restaurant area is nice but the food is so overpriced. I would expect something more gourmet for the price.

The spa is below average and definitely can take improvements. The hair dryer was so dirty. The trash can in the rest area was overfilled with trash making the whole relaxing experience not pleasant. The hair products are cheap. I didn’t want to use them.

Leisure Family

10/10

Exceptional

27 Sep 2021

James

One of the best hotel experiences I've ever had! The service was spectacular, the room was very clean and the mountain views were phenomenal!

Partner

10/10

Exceptional

20 Sep 2021

Michael

Employee in restaurant use the same map to clean tables and chairs. And again clean the tables after cleaning the seats after guests. And waiter put silverware just after her on the surface of the table. Did not use napkins, just put silverware on contaminate table.

Leisure Family

8/10

Excellent

24 Jul 2021

Verified traveler

We stayed 3 nights and our room was very nice. A little dated and no fridge (very strange). The bed was very comfortable. We never once eat at the resort, used the pool or any other facility so I can’t give a very good review of those things, but we they all looked very nice. The property was beautiful, and not to far from most places we wanted to see. I hated the shower head. Felt like you were showering under a pressure sprayer with no way to change the pressure. The valet parking head nice, but between the resort fee ($55 per day), the required valet parking ($55 per day) and tips for valets ($20 per day) the extra $130 per day seemed a bit much. But again we didn’t use any of the facilities so we basically paid for nothing (not their fault). We got a very good price on the rooms, so Overall I would be willing for to stay there again if I got the same deal or better, but I wouldn’t pay regular price for the rooms. Staff was extremely helpful and friendly.

Leisure Partner

2/10

Poor

16 Jul 2021

Verified traveler

This was a bait and switch

Leisure Family

10/10

Exceptional

11 Jul 2021

Verified traveler

Ritz Carlton doesn’t disappoint. The service is excellent and personable. We enjoyed in room service, the restaurants, the ski access, etc. we stayed at a PURE room but I still had slight problems, but it wasn’t too bad. Overall a good experience and will come back again.

Leisure Family_with_children

10/10

Exceptional

09 Jul 2021

Verified traveler

The nicest staff and hotel I have ever experienced. I will be back. Valet, bell boys, front desk, house cleaning were all top tier. Worth every penny!

Leisure Friends

10/10

Exceptional

22 Jun 2021

Verified traveler

Amazing! Staff is beyond accommodating.

Leisure Family_with_children

4/10

Poor

09 Jun 2021

Verified traveler

I wasn't as impressed with my stay at the Ritz as I thought I'd be. The bathroom was dirty when I arrived, the back door in my ground level room did not lock. It was difficult to get calls through to the front desk. In the off season, there is very little transportation from the hotel into Truckee, and the staff was not able to assist me.

Self

10/10

Exceptional

07 Jun 2021

christopher j

Family friendly

Beautiful property. Staff more than willing to help. Gave my 2 children stuffed lions on our way out. A nice touch and much enjoyed by the kids.

Friends_and_family Family

10/10

Exceptional

08 May 2021

Verified traveler

The staff was incredibly helpful and so lovely. They are there to help you enjoy your stay and all seem so happy. The rooms are gorgeous and the food and libations at Manzanita are spectacular! Beautiful property to walk around and in winter, the proximity to North Star is fabulous. Will definitely come back!

Leisure Friends

10/10

Exceptional

24 Apr 2021

Verified traveler

It’s a very beautiful and clean hotel

Leisure Friends

8/10

Excellent

12 Apr 2021

Verified traveler

Great property right on the slopes ski in ski out.
Disappointing that the \"fine dining\" restaurant service very slow and the kids meals horrible.