Name: NH Palermo
Address: Foro Italico, 22/B, Palermo, 90133, IT

NH Palermo

Sicily · Italy

100 reviews shown

10/10

Exceptional

31 Jul 2026

Claudio

Very well located and amazing staff.

10/10

Exceptional

28 Jul 2026

Will

The room was clean and we had a great view from our balcony of the port. The staff were helpful and the breakfast was good value and plenty was on offer.

One negative was that the bar drinks and food were overpriced. €7.50 for a small Fanta or Coke and a litre bottle of water was €5. There are plenty of bars nearby so best get your drinks there as it’s much cheaper.

8/10

Excellent

26 Jul 2026

jérémy

L’hôtel est bien mais le secteur où il est situé n’est pas super , prévoyez un taxi pour aller dans un bon restaurant

Les prix des drink à la piscine son exorbitant 10.5€ pour une bière et 14€ pour un aperol spritz .

8/10

Excellent

25 Jul 2026

anthony

The floor in our hotel room was dirty. I had to throw out all my white socks. They could have washed the floor. Maybe that's why they give you slippers. The shower was the most ridiculous shower I ever seen. The whole floor in the bathroom got wet. There are no doors to open up, just a glass wall that covers nothing. You need 10 bath towels just for the floor. The food was the best part. We ate in the restaurant once and ordered room service once.

6/10

Pleasant

14 Jul 2026

Alison

The main reception area and patio area was nice modern amd well maimtained.
The pool was filthy there was a thick rim of scum around the whole perimeter.
There was also a.severe lack of.sunbeds we.struggled to get a bed and yet there was plenty of space for more loungers lots of guests had this issue....hotel needs to invest in the pool area which im sure they wld be able to do with the amount of.money they charge for drinks!
The drinks prices were extortionate and the service at the bar area was dreadful. Thankfully the only occassion we went to buy a coffee we waited 20 mins and then gave up as noone appeared to take out order despite seeing us sit there. We didnt have brekafast as we arnt big breakfast eaters and 20 euros each was alot.
The location was ok but a good 20 mins to get into the main old.town for a.meal. well located for the station just a 15.min walk. Bedroom ok it was clean and cleaned daily and spacious a nice walk in wardrobe so plentyof space. We had no balcony but the window looked out side view of sea and the gardens and palace area and was a.nice view.
They had music.some.nights but the garden was empty i think if rhey made.drinks cheaper people may have attended.
The corridor was tired and there was a bucket catching a.drip the whole.of our stay. We enjoyed our stay but this hotel cld.do better.

Family_with_children

8/10

Excellent

14 Jul 2026

Loretta

Was a nice stay. Rooms were lovely. Pool needs a good clean. Staff were mostly great.

Family_with_children

6/10

Pleasant

12 Jul 2026

Katheryn

An okay hotel in a good location. Rooms are big and have good amenities but the bathrooms are dated and in need of an upgrade. We found that there was mould all over the shower and water stains in the toilet.

The pool area is a plus but a lot of it is shaded all day which meant people coming to reserve sunbeds very early (pre 08:00am) and maybe only 20 sunbeds total that get sun. This quite often meant that many people were left without a sunbed or a sunbed in the shade even when coming down to the pool before 09:00am. It would be worth the hotel considering cornering off the whole pool area rather than just the pool to stop people coming down so early to reserve. We also found that people would reserve beds and then leave them for hours with other people struggling to find any and no action was ever taken.

We found all of the staff nice and helpful but one thing I would say is that the prices are astronomical at the hotel. We paid €7.50 for a 30cl can of Coke and €5.50 for a bottle of water. Whilst I appreciate that prices increase for convenience, there is a shop just down the road that sells cans of soft drinks for €0.66 so paying over 10x more felt like we were being ripped off.

Overall an okay hotel - with a few improvements I think it could be great.

Partner

4/10

Poor

07 Jul 2026

Scott

The hotel is tired and whilst the common areas have been renovated, the same cannot be said for the rooms.

Its located 20 mins walk from the hustle and bustle of the city and in the evening, the walk is a little sketchy.

Our room was a suite and whilst the view out of the front of the property was great, it was not well maintained and had an issue, which resulted in us moving to another room that was just as bad!

Some of the staff were friendly, but no information on check in and or assistance on where to go and whats good to do

Real shame,

Family_with_children

8/10

Excellent

30 Jun 2026

Lisa

Good 4 star hotel looking onto the sea. The room was modern and comfortable with very good facilities (decent hairdryer, great toiletries, slippers, fridge and safe). It was great to have a pool but the pool area could have been cleaner. The reception area and bar looked nice but it was extremely busy when we were there as the Radio Italia concert was on. Parts of the hotel were a bit dated.

Partner

8/10

Excellent

27 Jun 2026

Stephen

Had the most lovely stay here.
First time in Palermo so the location was good for exploring nearby markets and the many many alleyways in search of hidden bars and restaurants.
Pool was an excellent bonus to cool off after a day exploring. Shame the drinks were so much more expensive than any nearby bar (10.50 euros for a lager!!) had they been more like 6 or 7 euros we’d have made more use of the hotel bar.
Had a great pool DJ on our last day playing chilled tunes that were very welcome after the ‘interesting’ choice of bar music (think fairground circus, marching band, 70s Carry-on film) played on loop everyday!
Loved our balcony view watching the cruise liners leave of an evening. Yes it’s a main busy road but close the doors and you can’t hear a thing.
Excellent breakfast. Lots of choice and wasn’t the same every day.
Would I return? Yes 👍

Partner

8/10

Excellent

24 Jun 2026

PINTO

Ubicación

Partner

10/10

Exceptional

21 Jun 2026

Joseph

Lou was a great waiter and the pool was great for the end of the beach day

Partner

6/10

Pleasant

08 Jun 2026

Ivette

The room was very smelly. We had to sleep with the door opened and outside was very loud. So no fun!

4/10

Poor

07 Jun 2026

Eduardo

Me pareció muy mal el personal de recepción no todos , mujeres muy atentas hombres sin pelo un desastre es como si les tuviéramos haciendo un favor al venir acá no vuelvo más

Partner

8/10

Excellent

04 Jun 2026

Aidan

Had an issue with the cleanliness of our room upon arrival. The housekeeping staff were extremely rude when directed by management to rectify, but the management and reception staff were wonderful and did everything they could to make the situation right. Cannot complement them enough and gives me confidence that similar issues will not arise in the future. Breakfast was great and property overall was well-maintained.

Partner

10/10

Exceptional

15 May 2026

Michael

The property was centrally located

10/10

Exceptional

13 May 2026

Gina

Very nice and clean! Great location too.

Partner

10/10

Exceptional

10 May 2026

Gary

Great breakfast buffet

Friends

8/10

Excellent

10 May 2026

Terry

Great location. Friendly staff.
We only had one issue:
The bathroom shower was defective.

Partner

6/10

Pleasant

08 May 2026

Steven

If your American you might not like lack of water and in room coffe. Location is great and staff was friendly and helpful..

Family

10/10

Exceptional

26 Apr 2026

Zave

Staff was excellent . Room was very nice with balcony . Very clean

Partner

10/10

Exceptional

26 Mar 2026

Esther

Great location with amazing views of the sea and coastline and very close to the old town, botanic gardens and Villa Guilia.
Our room was on 3rd floor with balcony. Large room with a huge bed, moden decor and a powerful shower.
Breakfast was plentiful and staff were attentive. Highly recommended.

Partner

10/10

Exceptional

22 Mar 2026

Bouaphet

Location

Family_with_children

10/10

Exceptional

11 Mar 2026

Cristina

Was very happy with our stay here. Very comfortable in all aspects

6/10

Pleasant

06 Jan 2026

Elisabetta

The staff was kind but the room was a bit dirty.

Leisure Family

8/10

Excellent

24 Dec 2025

John

Comfortable room. Nice view.

Self

4/10

Poor

21 Oct 2025

Mike

There was a roach in our bathroom

Leisure Partner

6/10

Pleasant

21 Oct 2025

Julian

The hotel was very bland, and definitely not worth the room rate

6/10

Pleasant

18 Oct 2025

Rostam

The room was clean but outdated

Leisure Partner

10/10

Exceptional

05 Oct 2025

Vincenzo

Fantastic hotel, great staff , great pool , great stay !!

Leisure Family

4/10

Poor

29 Sep 2025

Georges

There were multiple issues at this property. Lack of towels, the quality control is not good. We paid for a room with a balcony with table and chairs. We got the balcony but not the chairs. The sofa was stained and ripped. Close to a 2 star. A real disappointment for the price that we paid (500€ plus) per night.

Leisure Partner

8/10

Excellent

23 Sep 2025

Richard

The hotel is situated on the promenade in Palermo. The hotel provided the usual facilities in the rooms - our room had a view of the promenade - there are plenty of different Italian restaurants in the locality - you’re spoilt for choice. The staff at the hotel are helpful (particularly the Reception Staff). The swimming pool area is well maintained and staffed.
We thoroughly enjoyed our stay.

Leisure Family

8/10

Excellent

19 Sep 2025

Robert

Good location for historical centre, waterfront and botanical gardens. Hotel itself was clean. The general service was just a little below the standard you would expect from a hotel costing what it did to stay there. Coffee machines did not work at breakfast, which was average. Staff were generally pleasant but some seemed dismissive. There were not enough around the bar/pool and at breakfast. Had to wait for tables to be cleared and cleaned.

Leisure

6/10

Pleasant

14 Sep 2025

Susan

Needed extra towels asked several times. Seemed short staff but they were pleasant wish they offered free waters as other tours do
No chairs on our balcony others did

Leisure Partner

6/10

Pleasant

08 Sep 2025

Glenys

Friendly staff.

8/10

Excellent

27 Aug 2025

Danielle

The breakfast isn’t so good.

Friends_and_family Family

6/10

Pleasant

21 Aug 2025

Pierre-Luc

Hotel was good, location was fine but a bit sketch. Breakfast was great! Pool was also great but a bit noisy. Our stay was overall good but could have easily been better if the entire hotel didn’t smell like dead mouse.

10/10

Exceptional

17 Aug 2025

Michael

Great base in Palermo

Great location with comfortable rooms and nice pool area

Friends_and_family Friends

8/10

Excellent

11 Aug 2025

Rebecca Louise

A nice hotel, the pool is a lovely bonus. The staff are very friendly but service at the pool can be slow or non existent. The rooms are nice and clean. The shower water pressure is very low. Upon arrival, a few things could be explained like breakfast service, pool towel tokens, the restaurant. The dining menu is the same every night, could be varied.

10/10

Exceptional

09 Aug 2025

John

Wonderful!

A very nice hotel that is clean and has wonderful friendly and helpful staff.

Friends_and_family Family

8/10

Excellent

25 Jul 2025

Sam

We loved the Pool

The room was nice, the beds were comfy, however the shower was weak and toilets not very clean

Swimming pool was very nice but not very clean, the loungers flip sometimes and toilets have no rubbish bins

Partner

10/10

Exceptional

21 Jul 2025

simon

very close to the centre.Lovely pool

Leisure Family

2/10

Poor

19 Jul 2025

Rahima

No air con in the gym. Not enough pool towels. Pool toilet disgustingly dirty. No service at pool bar and restaurant. Not permitted to park or use outside breakfast area due to business conference going on. Hotel guests told to eat breakfast inside and not park their cars in hotel car park.

Leisure Family

10/10

Exceptional

15 Jul 2025

Great pool near the port

We had two nights here to complete our Sicily holiday. The hotel is expensive but it is summer. The room was spacious but the shower needs a good scrub. The pool was perfect for the hot days but railings and posts need some direct maintenance which is a feature of Sicily but should not be at this price. Location is good as it is not far to walk to the busy old town. Restaurant was very enjoyable.

Partner

8/10

Excellent

13 Jul 2025

rene

Convenient location

Convenient hotel

Partner

10/10

Exceptional

13 Jul 2025

Lindsey

We had a great stay! The hotel was centrally located and within easy walking distance to lots of restaurants and shops. The staff was friendly, and everything was very clean and well maintained. The kids especially loved the pool, which was a fun bonus. Would definitely stay here again!

Leisure Family_with_children

10/10

Exceptional

09 Jul 2025

Anthony

Rey nice hotel water views walkable to everything.

10/10

Exceptional

08 Jul 2025

Julie

Very clean room with nice view!

4/10

Poor

06 Jul 2025

Annmarie

I’ll preface this by saying I’ve never written a bad review in my life. But feel compelled to write this one.

Check in nightmare with Guisseppina (sp?) - “can’t find your reservation from Expedia - it’s not our problem”. Had to escalate to manager who “found” us a room to stay in for the 3 nights despite being told they were fully booked.
Pool had green algae around entire perimeter and steps all 3 days we were there - getting progressively worse each day - so never cleaned.
Outdoor bar unattended for long periods of time.
Manager reprimanding staff in front of guests.
Filthy curtains in room.
Restaurant for dinner at the hotel was awful. Cats jumping up on table while we were eating outside in the garden.
Entire staff and management needs to take client service and hotel management classes from the Marriott hotel brand!

Leisure Partner

10/10

Exceptional

25 Jun 2025

Franklin

Very helpful staff. Great location. On the water. Perfect time! Breakfast buffet was great.

Leisure Friends

6/10

Pleasant

22 Jun 2025

Michele

They can

6/10

Pleasant

10 Jun 2025

Peter

Okay..

Terrible shower. Completely saturates the bathroom and you have to use all your towels to mop up. Waitress clearly very stressed or didn’t really care about customers and kept forgetting parts of the order.

Friends_and_family Friends

6/10

Pleasant

10 Jun 2025

Judith

Leisure

10/10

Exceptional

09 Jun 2025

Francesca

Lovely clean h

Partner

10/10

Exceptional

28 May 2025

Rajiv

Great location, close to city center,

4/10

Poor

23 May 2025

Alma-aliyah

I was debating sharing this review, but I decided that I could be helpful for the property.

My friend and I were very excited to stay at this hotel. A beautiful water front property. Our check in was seamless, the staff was so kind, and the view was amazing. Breakfast was always enjoyable, and although we didn’t have time to swim, the pool looked fantastic.

Our stay took a turn during our second night. We found a cockroach in the room. As someone who doesn’t like bugs, that was super unsettling. Additionally, our room had two beds, one on each side of the room. During our last night, I slept in the bed that we didn’t sleep in the night before and woke up itchy. I had about 15 bug bites. I’m not sure what bit me or where they came from but it just felt a bit coincidental that the bites only appeared after sleeping in that other bed.

Leisure Friends

10/10

Exceptional

18 May 2025

Verified traveler

Good option in Palermo

Overall enjoyed our stay. The staff was extremely friendly. The location is located right on the outskirts of Palermo. It was quiet, it almost meant at least a 15 minute walk to anything.
They have a coffee machine to use in the morning free of charge.
The rooms were clean but very basic.

Friends_and_family Family

6/10

Pleasant

09 Apr 2025

Roger

Comfortable and pleasant, but nothing exceptional. Staff was friendly and helpful. Pretty much a standard business hotel.

Leisure Partner

10/10

Exceptional

01 Apr 2025

Oskar

Best in this class in Palermo

Very good, however breakfast variety could have been improved

Business

10/10

Exceptional

26 Mar 2025

Steve

A fantastic base for any trip to Palermo,friendly staff and walking distance to attractions

Partner

4/10

Poor

23 Feb 2025

Shahryar

There was a faint sewage small in the lobby and a strong sewage smell in our bathroom. There's a problem.

When we first tried to park next to the hotel, the local homeless started hecking us in a slightly threatening way. The receptionist said that i should move closer to the front off the hotel.

Later coming back from dinner we were alarmed by the presence of around 20 loud homeless people strewn about in the adjacent park and sidewalk. We navigated carefully as to avoid them. Not sure how dangerous they were but we were definitely uncomfortable.

Very disappointing.

Leisure Partner

6/10

Pleasant

03 Dec 2024

Lennie Liboon

Location not really good. Bit far from the city

Leisure Self

8/10

Excellent

20 Nov 2024

Holiday in Palermo

Great location near train from airport and a short walk to the historic centre. Its also a bit away from the hustle and bustle. staff lovely and really helpful. Bed really uncomfortable. Breakfast good too.

Self

10/10

Exceptional

11 Nov 2024

Raymond

Good

Leisure Friends

10/10

Exceptional

09 Nov 2024

Karen

Very accessible

Perfect for a long weekend break, NH Palermo was the ideal base for exploring the city. Only a 5 minute walk from the port and less than 10 minutes from the centre of the old town, the major sites are practically on it's doorstep. Despite the comments from some other reviews, we had no difficulty in finding on-street parking immediately in front of the hotel. The pool was a fantastic bonus during a warm city break. Breakfast was fab and we also ate in the restaurant one evening. Whilst the menu was limited, the food, and service, were superb. We would definitely stay again!

Partner

6/10

Pleasant

01 Nov 2024

Kristiana

The staff was wonderful and very helpful. They have a mold issue in the rooms I were in . It was very bad in our first room soon as we walked in we smelled the mold .

Leisure Family

8/10

Excellent

29 Oct 2024

Simon

Excellent breakfast and good rooms. Service was ok. Overall a good hotel and well kept.

Leisure Family

8/10

Excellent

12 Oct 2024

Suzanne

Nice! Pool was nice. Front desk gave us a great recommendation for dinner within walking distance. Parking was great.

Leisure

8/10

Excellent

10 Oct 2024

eunhee

good

Business Partner

10/10

Exceptional

09 Oct 2024

Sany

Excellent stay. Very curious, pleasant and professional staff.

Leisure

8/10

Excellent

09 Oct 2024

Dennis

Clean property. rooms are older and may need updating but a very nice experience with highly attentive, very helpful and friendly staff and an amazing breakfast. Close to a historic castle and restaurants on the waterfront. We very much enjoyed our stay

8/10

Excellent

26 Sep 2024

Nick

All good

8/10

Excellent

21 Sep 2024

Donald

Nice pool

8/10

Excellent

15 Sep 2024

Sarah

Staff were not very friendly at reception or the restaurant and pool bar .
A long wait having to queue up for a drink at the pool bar and no pool service !
Restaurant was very slow service in the evenings.
Very short staffed !

Leisure Partner

10/10

Exceptional

10 Sep 2024

Daniel

Everything about the property was amazing! The surrounding areas were not great at all. This isn’t the hotels fault but the city’s

Leisure Family

4/10

Poor

08 Sep 2024

Kevin

I stayed at this hotel because it was on the itinerary for EF Tours. I arrived four days before the beginning date of the tour. I asked for a decent room since I was going to spend one week at this hotel, and I was given a room the pool courtyard. At 4 o’clock every day they have a DJ at the pool blasting music that is so loud inside the room that is terribly annoying. I spoke to the front desk and asked him if they could. Please decrease the volume. They told me they would see what they could do but for the next six days, nothing changed. I should be able to stay in my with peace and quiet, and that was not possible.
There are very few restaurants near the hotel so basically the restaurant within the hotel is the easiest choice but the menu is a limited to two or three items, and it does not change on a daily basis. It’s basically a soup and one choice. The worst evening was linguine with botarga . I enjoy seafood, but the botarga was so overwhelmingly fishy that it was in edible. The other choice was a watery vegetable soup that was flavorless. they were apologetic and offered to order pizza for me, but at this point it was late and I was exhausted and wanted to go to bed.
The breakfast is hit or miss. The scrambled eggs this morning were completely raw and uncooked. When I asked for more eggs to be made, they were surly and not happy. I had an early excursion And just had pastries.

Leisure Self

10/10

Exceptional

05 Sep 2024

Annette

Excellent staff and hotel.conditions

Leisure Family

10/10

Exceptional

02 Sep 2024

Mylvaganam

very easy to travel arond the place

Leisure Family

10/10

Exceptional

21 Aug 2024

Aoife

Excellent stay

A lovely comfortable hotel in a good location. The staff were absolutely fantastic & did everything to make sure it was a great stay. Only thing missing would be a daily bottle of water!

Friends_and_family Friends

10/10

Exceptional

19 Aug 2024

Gulru

staff

Leisure Family

10/10

Exceptional

08 Aug 2024

Michelle

This is a beautiful hotel it’s about 15mins walk to the main centre of town however an easy walk. Service and facilities were 5 stars.

10/10

Exceptional

17 Jul 2024

Stephen

Great stay.

Leisure Family

10/10

Exceptional

16 Jul 2024

Stephen

Beautiful. Hands down better than most accommodations in Palermo.

Partner

8/10

Excellent

11 Jul 2024

Brian

Close walk to many dining options. Good breakfast options.

10/10

Exceptional

09 Jul 2024

Stephen

Very friendly atmosphere.

Leisure Family

10/10

Exceptional

06 Jul 2024

Giacomo

Good

Partner

2/10

Poor

05 Jul 2024

Emad

Not good at all

Business Self

10/10

Exceptional

29 Jun 2024

Sarah

A lovely comfortable stay

The room was spacious and clean and the bed was very comfortable. The pool was better than expected, the photos didn't do it justice, it was so welcome after a hot day exploring and great that the bar was right there for a wee apéritif. The staff were all friendly. We would def stay in another NH hotel again on another hotel!

Partner

8/10

Excellent

24 Jun 2024

Panagiotis

Good location and nice hotel. Location was also convenient. Helpful and polite staff.

Business Partner

6/10

Pleasant

20 Jun 2024

Sheryl Geraldine

Had a pool.

2/10

Poor

17 Jun 2024

Saba

Not well maintained property. Some bathrooms and rooms are SUPER SUPER old. There is a major sewage problem/smell in the hotel. We suffered from the terrible smell. It wasn't a light smell but as if you were fully in the sewer. When you go down both side streets there is bad news.
First night we saw prostitution on one side and then on the other side street it was sad to see migrants sleeping on the street. In general, Palermo is one of the dirtiest and least maintained cities i have ever experienced. I would stick to staying in Taormina or Cefalu if you want to come up this way.

Leisure Family

10/10

Exceptional

31 May 2024

Emma

Fabulous

Business_and_leisure Family

8/10

Excellent

24 May 2024

Nagham

Nice hotel, convenient location

Leisure Partner

10/10

Exceptional

01 May 2024

olga

The hotel is nice and convenience, the staff is great at front desk, bar, house keeping and breakfast room.

Leisure Friends

10/10

Exceptional

01 May 2024

olga

The hotel and staff are great but the area and Sicily in general is dirty and run down. Homeless people sleep in the area, the streets are dirty and poorly maintained.

Leisure Friends

8/10

Excellent

24 Apr 2024

Luis

No so good, the photograps shown in web are different from reality

Business

8/10

Excellent

12 Apr 2024

Kate

The location for this hotel is great for a short stay in Palermo .. close enough to both the port and the city for all the sights.
What was very disappointing and we hadn’t been made aware of was the pool area was closed due to the pool being updated with a new tile band. There are no other areas for lying out at the hotel and the hotel reception were not apologetic when we asked about it.
The cleaning around the hotel is a little lax. Rubbish, glasses and a water bottle was left by the pool area for the 3 days we were there. The staircase to the first floor was definitely not mopped down or swept either. The same 6 black sticky spots on the first 6 stairs were there for the duration too.
The bedroom was nice but again floors were not washed and the bathroom cleaning was a bit haphazard.

Leisure Family

10/10

Exceptional

11 Apr 2024

jeffrey

Very Good- short saty

10/10

Exceptional

05 Apr 2024

Sarah

Great hotel, but the immediate area isn’t what I expected. Really cool view of ships coming and going.

Leisure Family