Name: Abatellis Luxury
Address: Via Alloro 3 Angolo Via Butera, Palermo, 90133, IT

2/10

Poor

05 Oct 2025

Nicholas

Desperately disappointed, look beyond the reviews.

This is not a luxury B&B. We made a very bad mistake in booking this property. The photos date back to when it was converted in 2012 and no maintenance appears to have been done since. In fact it's not a B&B at all as breakfast is extra! The breakfast we did have on one day was very poor, dry bread, cheap jam, bruised fruit and certainly not the breakfast protrayed on the website. We booked a twin room and stayed for five nights, although we thought it was expensive we anticipated that it would live up to it's reviews, how wrong we were. Subsequent checking of the invoice revealed that we were charged 3 times the base room rate for the first two nights and other differing amounts for the remaining 3 nights. The room had been well used with dirty paintwork, cracked tiles, stains on the floor and a stained toilet seat. Daily cleaning was cursory with dust evident on ledges and surfaces. Neither the wifi or television worked. More importantly there was no fire safety provision in evidence whatsoever. No signs , no smoke detectors or fire extinguishers. Given the this establishment was on an upper floor in part of an old palazzo in our view it was positively dangerous. With the assistance of hotels.com we tried to cancel the booking but the owner wouldn't budge, standing behind a clause in the booking which said no cancellation for any reason. Without the owners agreement Hotels.com couldn't give us a refund, we now understand why the no cancellation clause is there.

Partner

8/10

Excellent

26 Jul 2025

Mary

Beautiful family who hosted us. We were kindly greeted when we arrived and walked up to our rooms. The building is older. However the rooms are nice and clean, very spacious in the suite for a family of 5. We stayed one night and when we checked out at 11, we were allowed to leave our luggage in the building to keep it safe and go see Palermo as long as we wanted to. Many restaurants were walking distance and we were able to walk to the local market, it 15 minute walk, it was fantastic! Thank you again for a lovely stay!

Leisure Family

10/10

Exceptional

03 Jul 2025

James

Great place. Judy was excellent hostess.

Leisure

10/10

Exceptional

01 Nov 2024

Cheri

Best neighborhood for restaurants, seeing ancient structures, proximity to the sea.

Leisure Self

10/10

Exceptional

11 Oct 2024

Claudia

El único problema no hay elevador, pero magnifica atención y limpieza

Leisure Partner

10/10

Exceptional

21 Aug 2020

Gerard

Amazing property in Palermo beside the marina

This is an amazing original property in central Palermo located near the marina, great location.

I thought breakfast would have been included given the price we paid for one night, but apparently not.

Other than that, this is a high quality property, much better than the 3 stars advertised I would suggest, coming from someone who travels regularly.

Friends_and_family Family

8/10

Excellent

23 Sep 2019

Håkan

Have problem finding the Bed and Breakfast Nice and clean, it was fine.

Friends

10/10

Exceptional

21 Jul 2019

Verified traveler

Giorgio is very good person! Our room is really huge and clean.

Leisure Family

10/10

Exceptional

16 Jul 2019

Verified traveler

Great B&B, very clean, bright spacious rooms. Staff were excellent making us really welcome and ensuring our stay was most enjoyable.

Leisure Family

10/10

Exceptional

27 Sep 2017

Robert

Great location, great B&B

We spent the last few nights of a two week trip around Sicily at the Abatellis Luxury B&B, and we thoroughly enjoyed our stay. Davide was extremely helpful when we arrived, helping with our luggage (it's a 2nd floor walk-up) and helping me park our rental car nearby. The room, in a few hundred year old building, was beautifully renovated and extremely comfortable. The location is excellent, a block from the waterfront, and a few blocks walk from great restaurants, museums, parks, shopping, etc. Would definitely stay here again.

Partner

10/10

Exceptional

09 Sep 2017

David

Great place, great location

Friendly staff, clean, nice rooms, great location near harbor and walking distance to downtown sights. A bit hard to find with only a very small sign on the main door. The staff was very accommodating for special requests, and had reasonably priced valet parking.

Family

10/10

Exceptional

01 May 2017

RE

Lovely B&B set on second floor of old building in

Elegant vestibule where guests were welcomed. Modern rooms. Everything clean & sparkling. Very personal but unintrusive service. Offer shuttle to and from the airport - great option when travelling on a Sunday. Came & went as we pleased - property was very secure. Wonderful cakes, freshly-baked on the premises, would often be waiting for us after a day out. Balcony good for absorbing community life - neighbours hanging out washing and chatting to each other across the street. Close to waterfront and 10 mins into town on foot. Late April - Palermo not half as mad as its reputation. We felt safe. Fascinating city - days out to Monreale and Cefalu recommended.

10/10

Exceptional

28 Feb 2017

Verified traveler

Cannot thank David & Giuseppe enough!

As a first-time visitor to Palermo, Sicily, Italy in general, I feel we really lucked out finding this place. The place was beautiful - restored, 300-year-old building with updated facilities retained every bit of charm but added its own personality. It was comfortable and accommodating - wifi, twin sinks, king bed, full-length mirrors, balcony, towel warmer (!!!), off-street parking, etc.. We had a little trouble finding the place, but that was probably because I drove and GPS was not terribly helpful with all those tiny side streets. David, however, was a lifesaver! I called him in a panic and he directed us in, waited outside for us, then carried our bags - easily 80 lbs. - up 3 flights of stairs to our rooms and treated us to some incredible fresh-squeezed juice. He was super helpful, gave suggestions, marked our maps for us, and was just attentive enough without being overbearing. My only regret - we should have had breakfast every day!!! We only had it our last day, and it was FANTASTIC. Coffee, bread, yogurt, cheese, sliced meats, eggs, oranges, pastries - much coming from the 'biologic' coop near his home outside of town. The location was ideal, too. Anything you could want to find was within a 15-minute walk.

10/10

Exceptional

12 Oct 2016

Tony

Great little gem

This was a nice little place to stay. Close to many of the things you would want to do in the city. Did not have a chance to enjoy the breakfast, but the host was gracious and accommodating.

10/10

Exceptional

27 Aug 2016

Verified traveler

Wonderful location and helpful staff.

Convenient location. Helpful staff. Delicious breakfast.

8/10

Excellent

23 Jul 2016

Nick

Lcation is perfect

Had booked two twins but ended up with a double and a twin, even though two twins were confirmed when I booked on the Wotif website.. Also the reception and rooms are up on the second floor. Zero signage in the street, just a small logo next to the buzzer, VERY :difficult to find.
The positives were, peaceful, everything worked, clean, excellent breakfasts plus host tried hard (but limited English ) plus great location to walk everywhere from.
I guess the bottom line is would I stay here again. Answer is Yes.
MY OFF SITE PARKED CAR RETURNED WITH A SCRATCH DOWN THE SIDE, NOTICED 2 HOURS AFTER WE LEFT PALERMO PLUS THEY CHARGED €36 FOR ITS 2 NIGHT STAY.

6/10

Pleasant

02 Jul 2016

James

Great staff...but hotel needs maintenance

Didn't realize it was a two story walk up with no elevator--two stories in these old buildings means 3 sets of stairs to the next floor. Thank God, Alessandro helped with the luggage. Unfortunately, the TV and Wifi didn't work, and the refrigerator was broken as well. This put a damper on the stay. Ana, the cook, at breakfast was wonderful. Just like nonna's.

10/10

Exceptional

22 May 2016

Gareth

Good value b&b in the heart of Palermo

Lovely little b&b in a nice apartment. It's a few floors up with no lift but they took our luggage up. The room was spacious, great private bathroom, and easy walking distance to the main area for walking, bars and restaurants.

Partner

10/10

Exceptional

01 May 2016

miles2gob4istop

Hard to beat

Finding Abatellis was an adventure for us. It is located on a side street near the waterfront. When finding 3 Alloro, there is nothing to identify the multi story building except for the number, 2 brown metal doors, and a call box for residents. But when you \"ring\" for Abatellis, the experience changes radically. Once you identify yourself, you will be told someone will meet you shortly. Before you can count to 10, a smiling member of the staff will greet you as a revered family member. And so it shall remain during your stay. Alessandro met us, grabbed our two suitcases, ushered us into a small courtyard, and then proceeded to bound up a staircase to the third floor. Upon entering the space occupied by Abatellis, we were introduced to fellow staffers, David and Daniela who also thought we were family. We had arrived too early for our room, but they stowed our bags, and proceeded to share scenic highlights of old town Palermo -- all within walking distance.

Off we went, and upon returning hours later, we were shown our rooms. We had a suite with large, clean rooms, a strong wifi signal, and spacious, modern bathroom. Suffice to say, this understates it quite a bit due to all the amenities we found in our quarters. Add in a warm, enthusiastic and attentive staff (not to mention breakfast prepared by Daniela), and we would most happily return in the future.

Partner

10/10

Exceptional

22 Feb 2016

Peter

Can't praise enough - excellent in every detail

straight from our arrival, with Alessandro coming take our bags, to the wave goodbye at the door when we left, this stay was superb in every details. Great decor, spacious rooms, superb service and a breakfast not to be missed. It is hard to praise Abatellis Luxury enough. Location is good, as great parking nearby and all within walking distance. Simply superb.

10/10

Exceptional

05 Feb 2016

Verified traveler

Trapani

perfect for old town

Partner

8/10

Excellent

21 Mar 2026

CHRISTIAN

Camera pulita. Personale gentile e disponibile. Bellissimo il palazzo storico dove è situata

Friends

10/10

Exceptional

20 Sep 2025

Fabiano

Struttura in posizione strategica a due passi dal centro storico, in un edificio storico. Personale eccellente, disponibile e attento. Colazione dolce/salata. Consigliato

Leisure Family

8/10

Excellent

01 Jun 2025

Anita

God beliggenhed.

Rigtig god beliggenhed, gåafstand til seværdigheder, restauranter og caféer.

Partner

8/10

Excellent

03 May 2025

Marie-France

Idealer Aufenthalt in der Stadt. Nicht weit von allen Sehenswürdigkeiten und von Meer Promenade. Alles ist zu Fuss erreichbar.

Partner

10/10

Exceptional

19 Aug 2024

Ropartz

C'était un super moment, nous remercions énormément la personne en charge de l'hôtel pour l'aide sur le transport des valises ainsi que ses conseils pour trouver facilement une place de parking sécurisé, nous recommandons grandement

10/10

Exceptional

11 Jul 2024

Aleksi

Loistava

Erinomainen palvelu. Huone oikein siisti ja kuvauksen mukainen. Tilava ja siisti kylpyhuone.

Friends_and_family Friends

8/10

Excellent

22 May 2024

Ikuo

エレベーターが無いことだけが、NGポイントでした。
100l 35lのスーツケースが2本でしたが、35lはスタッフが一緒に運んでくれました。
ありがとう😭

Business_and_leisure Self

8/10

Excellent

06 Aug 2022

Anna

Ci sono molte scale da salire senza ascensore, la colazione è molto cara e il parcheggio è a pagamento lontano dalla struttura

Leisure Family

10/10

Exceptional

02 Jun 2022

ilaria

Cortesia e pozione

Leisure Friends

8/10

Excellent

26 Apr 2022

Luana

staff e posizione ottimi

il viaggio è andato bene. l'appartamento che avevo preso (suite) si trova in un bel palazzo.
la staff è davvero superbo e questo ha fatto la differenza. la disponibilità di Francesco ha dato qualità al nostro soggiorno.
tuttavia in 4 abbiamo speso 860€ per tre notti e visto che ci sono due bambini credo sia troppo. da internet sembra molto lusso e la facciata che si vede da internet non è quella del posto, per essere precisi.

Friends_and_family Family

4/10

Poor

25 Oct 2021

michele

Decevant

Photo du theatre et nonde l hotel2 etages sans assenceur, chambre atipyque,parle pas bien francais . Annoncefausse pasderesto ni boutique dans la residence. Secteurinterdit aux voitures surcertaines heures.immeuble tres vieux, bruyantjusqua 23h.je ne recommande pasce typedhebergement.
Laccueil des2 garcons etait lui tres agreable.

Partner

8/10

Excellent

24 Sep 2021

Arnaud

typique et moderne

proche de la ville et très typique

Partner

10/10

Exceptional

18 Feb 2020

Matias

Giorgi es un host magnífico.
El lugar es maravilloso e impecable.
Fuimos en vehículo y pudimos aparcar en la calle porque era domingo.
Hay que subir 2 pisos de escalera
La atención es personalizada y es un gran plus

Friends_and_family Family

8/10

Excellent

23 Sep 2019

くせ毛のかれん

古い建物をリノベーションした旧市街のホテルです。部屋はクラシックで雰囲気があり、水周りも広々していますが、フロントが3階にあり、24時間オープンしていないため、チェックイン後に建物入り口、3階、部屋と、鍵を3つ渡されました。プレトーリア広場地区は海が近くクアットロ・カンティから10分程歩くため、散歩に気持ちの良い落ち着いた環境でした。夜の治安も良く、庶民的なビッチリア市場には飲食店も多数。エレベーターがない以外は大満足のホテルでした。

Leisure Family

10/10

Exceptional

10 Aug 2019

Verified traveler

Värden Georgio samt Roberta överanstränger sig för gästernas välbefinnande. Hjälpsamma

Family_with_children

10/10

Exceptional

10 Sep 2017

Verified traveler

Trevligt ställe

Rent och fräscht, riktigt bra frukost! Mysigt område, nära till allt.

Partner

10/10

Exceptional

09 Jun 2017

Yoshinari

Apartment を予約したのに Luxury に泊められた

パレルモの中ではそこそこお高いホテルです。入り口はとにかく判りにくいので注意が必要です。GoogleMapで場所を調べても入り口が全く判らないんです。自分は先方にお迎えにきて頂きました。建物は遥か昔からの重厚な作り。階段で3階程上がった所にあります。スタッフの方々はとても優しくサービスは良いです。近隣環境も良く、少し歩けば海とトラットリアがあって深夜でもご飯を食べれます。治安の悪さも感じませんでした。

ただ、唯一解らなかったのは、Apartment(60平米) を予約したのに、Luxury に泊められた事です。(しかも追加料金を払いました)。今見ると、Apartment というメニューが失くなっています。ホームページからも情報が消されていました。この点だけが不可解でしたが、とてもオススメできるホテルでした。

Family

10/10

Exceptional

17 May 2017

Verified traveler

Konfortables, zentrales freundliches B&B

Das B&B ist sehr schön, sehr zentral und man gibt sich sehr grosse Mühe es den Gästen recht zu machen. Der Service ist einwandfrei und sehr sehr freundlich. Es gibt an dem Hotel nichts auszusetzen, ausser dass die Zimmer etwas laut sind wegen dem Strassenlärm. Aber das ist im Palermo ganz normal. Abatellis ist sehr zu empfehlen.

Partner

10/10

Exceptional

02 Aug 2016

Oscar

Jättemysigt hotell i Palermo stadskärna

Nära till sevärdheter, extrem trevlig personal, god frukost och fina rum. Skulle stark rekommendera detta hotell

6/10

Pleasant

24 Jun 2016

Bjoern

Anderledes hotell.

Dette er ikke som andre hoteller. Du finner ikke noe skilt på utsiden som sier at bygningen er et hotell. Du må ringe på en dør klokke, så kommer de ned og hjelper deg med bagasjen. Vi hadde flaks som fikk parkering. Vi hadde bestilt en suite og rommet var rett ved siden av \"resepsjonen\". Rommet var stilig innredet, med det var lytt mot resepsjonen og de andre rommene. Vi hørte at som ble sagt i resepsjonen.
Frokosten ble servert i en lite rom hvor mye av det vi ble servert var hjemmelaget.
Madrassene i sengene er av typen Tempur og jeg liker ikke slike madrasser. Flere av oss hadde vondt i ryggen da vi våknet.
Hotellet har litt Fawlty towers preg. Vi ble slurt hele tiden om alt var ok.
Uansett så var det verdt opplevelsen. Hotellet har fått høy score på Trip adviser, men jeg mener at scoren er litt for høy.

Family

4/10

Poor

09 May 2016

Verified traveler

Pensavo che era HOTEL, invece era B&B

Io pensavo che era un'HOTEL invece è un B&B, secondo si gioca sull'equivoco, non va bene.

8/10

Excellent

01 May 2016

Pietro

Bellissimmo palazzo

8/10

Excellent

21 Mar 2016

joseph

Abatellis Palermo

ottimo soggiorno a Palermo.Il personale dell'Abatellis BeB molto simpatico e professionista.

Partner

10/10

Exceptional

09 Sep 2015

Mona & Fredrik

Lovely B&B

We stayed just one night and arrived late but we were delighted by the welcoming staff. The historic building is fabulous and the breakfast was very good (especially the coffee). Also enjoyed our room, with comfortable beds and a very nice bathroom.