Name: Hotel Porta Felice
Address: Via Butera, 35/47, Palermo - Sicily, 90133, IT

4/10

Poor

02 Jul 2026

Alberto

No value for money. I would chose any other hotel in the same price range.

10/10

Exceptional

25 Jun 2026

Nick

Beautiful hotel!

Friends

10/10

Exceptional

24 Jun 2026

Robin

Excellent location with easy access to the historic areas, restaurants and more.

Partner

8/10

Excellent

22 Jun 2026

patricia

It was in a helpful part of town.

Partner

10/10

Exceptional

02 Jun 2026

James

Lovely hotel in a good location. Staff was terrific, good breakfast on the rooftop and the lovely was super comfortable and clean.

Partner

8/10

Excellent

28 May 2026

Nese

The staff could be more friendly.

Friends

10/10

Exceptional

20 Mar 2026

Marlene

Great guidance from staff for local sites. Quiet! Clean and spacious room. Maid service.

Friends

10/10

Exceptional

14 Mar 2026

Kanta

When we arrived we were greeted with smile at the reception everyone was friendly what ever we needed they gladly provided us. They made sure we were comfortable. Location is great

10/10

Exceptional

20 Feb 2026

Anne M

Everything was right on target. The hotel is very clean, the restaurant has been wonderful for both breakfast and dinner, the staff from the room attendance to the front desk have been lovely.

8/10

Excellent

17 Dec 2025

Deborah

Road view and construction across the street not ideal

Leisure Friends

10/10

Exceptional

10 Nov 2025

Nickole

Friendly staff, very clean and comfortable rooms. Pretty close to a lot of great destinations and restaurants.

Leisure Self

10/10

Exceptional

07 Nov 2025

sylvia

Staff was fantastic, clean rooms and very centrally located. We had a car and free easy parking on the street nearby. Only recommendation I would like to add that the spa and masseuses would have later hours of opeartion. Last appointment was at 7pm. Would stay again. Beautiful hotel.

Partner

6/10

Pleasant

02 Nov 2025

Mark

No spa opening times until 3pm and at a cost of 20 Euros a time. Guests should be able to use a sauna or steam surely within the room rate and be able to enjoy in the mornings?

Friends_and_family Friends

8/10

Excellent

15 Oct 2025

Guy

Spacious clean room. On a loud street. Gym amenities underwhelming. Staff friendly .

Leisure Partner

10/10

Exceptional

13 Oct 2025

Greg

The restaurant on the top floor was perfect for evening drinks, offering a great atmosphere and views. Breakfast in the morning had a good selection and got our day off to a great start

Leisure Friends

8/10

Excellent

13 Oct 2025

Marc

Basic hotel. Not as fancy as the pictures. Breakfast was simple but ok. It was fine for a 1 night stay over. Wouldnt recommend as a long term vacation spot. Did not use the spa, so cant comment on that.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Michele

Breakfast was tasty and the service was excellent. It felt like everything was homemade. The beds were comfortable and the air conditioning was great.

Leisure Family

6/10

Pleasant

29 Jul 2025

Michael

Typical 3 star hotel

It was a overnight stay and was ok

Partner

10/10

Exceptional

06 Jul 2025

Jodi

Spa and Class!

Wonderful hotel close to the historical district. The Spa is a MUST!!!
Breakfast was incredible. Gianlucca was a helpful concierge. The local restaurants are fair priced and the limoncello spritz are delightfully refreshing!

Partner

10/10

Exceptional

18 Jun 2025

terri

this was a wonderful clean hotel Staff was amazing

Leisure Family

10/10

Exceptional

14 Jun 2025

Ilir

Very nice hotel with excellent breakfast buffet. Rooms were spacious and stadf was friendly

Leisure Family

8/10

Excellent

13 Jun 2025

Paul Anthony

Good if you like walking. Sea front and parks close by.

Leisure Family

6/10

Pleasant

11 Jun 2025

James

Major construction work being undertaken outside our balcony prohibited it's use.

Partner

10/10

Exceptional

02 Jun 2025

Andrew

We stayed here in May 2025 and had a great time. The room was big and well equipped, but the best part was breakfast on the picturesque terrace (and happy hour there too!). The hotel is also in a good location, roughly a 10 minute walk from the historic centre ( which is good as the centre can get quite crowded!).

Partner

8/10

Excellent

31 May 2025

Samantha

Good location, away from the hussle & bussle but close enough to walk to the main points of interest.

Leisure Self

10/10

Exceptional

31 May 2025

Philip

Staff were great. Room was fantastic. Location very convenient for port, seafront, harbour dining

Leisure Partner

10/10

Exceptional

17 May 2025

Jonathan

This was a great property. Incredible customer service at every single point of contact. Good location on a secondary street (there was still some street noise but that’s to be expected). The breakfast was fantastic - so many delicious house made items and there was variety from day to day. I wouldn’t think about staying anywhere else for our next visit to Palermo.

Leisure Partner

10/10

Exceptional

06 May 2025

Robert

Great location and views across the rear gardens

Great location and super breakfast with great views towards the mountains from restaurant balcony.
Had room just below on 3 floor with great views from back of hotel over the rooftops. Room was plainly decorated but great space and good sized bathroom. No uk TV channels, only Italian! This was only downside, but internet was good if you bring your own laptop. Could do with kettle and tea facilities also.

Partner

10/10

Exceptional

02 May 2025

Ira

Value pricing for a terrific hotel - Classic four star plus. Great staff, generous breakfast, and perfect location near Marina and town center.

Leisure Partner

10/10

Exceptional

01 May 2025

Andrew

Nice clean hotel close to main centre with lots of restaurants within 5 minute walk. In a quieter part of town so no traffic or nightlife noise. Rooms were in good condition and comfortable bed.
Great breakfast options and staff spoke good English and were very helpful.
There is no kettle but plenty of coffee shops close by. Would happily stay there again.

Partner

2/10

Poor

26 Apr 2025

Nassib

Be careful before you book.

The hotel was way below my expectation for a four star facility. One day, the hotel ran out of hot water due to a serious problem in the boiler without anyone noticing and it took them forever to get it fixed without the management providing alternatives or solutions. Also the hotel is very dim and not in the perfect location in Palermo. Not to forget, the smell of humidity because of the spa is all over the place. The breakfast, such a disappointment.

Self

10/10

Exceptional

14 Apr 2025

joycelyn

Fantastic choice for a hotel

Leisure Friends

10/10

Exceptional

13 Apr 2025

Edward

Charming Stay in the Heart of Palermo

Hotel Porta Felice is a true gem tucked away in Palermo’s historic center. The staff were exceptionally welcoming and helpful, always ready with great local recommendations. Our room was spacious, spotless, and very comfortable, with a lovely balcony view. The rooftop breakfast was a highlight — delicious, fresh, and served with a beautiful view of the city. The location is perfect for exploring Palermo on foot. Highly recommended for anyone seeking a relaxing and authentic Sicilian stay.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Peter

It’s our third time staying there we find it convenient to the marina area and to the rest of old town Palermo.
The staff is very helpful and the breakfast room and buffet are outstanding

Leisure Partner

4/10

Poor

25 Feb 2025

Emily Megan

Let me preface this by saying I contacted the hotel with my complaints before posting this review but haven't heard back from them. Unfortunately, I felt uncomfortable staying here. More than once, the staff knocked on my door and even entered the room while I had the \"do not disturb\" sign on the door. The first time it happened, I thought it was an honest mistake. But then it happened again, and my blood ran cold when the staff entered the room while I was in bed trying to nap. I was on vacation and trying to adjust to the 9 hour time difference. I've never experienced this before when the \"do not disturb\" sign is completely ignored, several days and more than one time in one day. It made me feel like I couldn't relax because someone might knock or enter the room at any moment. One day I came back to the room after going out for breakfast and noticed the closet door opened (I kept it closed) and some sandals were missing. At least it wasn't my passport but yikes. I didn't sleep well at all while I was here.

Leisure Self

10/10

Exceptional

21 Feb 2025

Chris

The property is suited on panoramic view of center Palermo Italy where you can experience a beautiful landscape historical sight of the City of Palermo, with everything close by that is well appreciate for the people food art museums etc.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Georges

This hotel is super convenient. I liked capabilities to pay for parking service, excellent 4th floor restaurant and breakfast buffet. Super easy to see the town and markets.

Leisure Partner

10/10

Exceptional

27 Jan 2025

Matthew

Nice hotel away from the hustle and bustle

Lovely hotel a little away from the action. Large comfortable room. Staff were super friendly and helpful. Fantastic breakfast on the roof terrace. Construction noise across the road really hampered our stay.

Partner

10/10

Exceptional

24 Jan 2025

Jacqulyn

Spa was wonderful and good location

Leisure

10/10

Exceptional

28 Dec 2024

GAIL

Excellent hotel well located with super spa

Great stay in a lovely hotel. Clean, very helpful staff. Superb buffet breakfast, tea and cake time and cocktail hour.
Good value and a super spa with sauna, steam, pool and cold and hot shower system.

Partner

6/10

Pleasant

27 Dec 2024

Elrie

It’s okay staff wasn’t that warm

Leisure Partner

10/10

Exceptional

18 Nov 2024

Marco

Hidden Gem by the ocean.

I love this hotel so much I keep coming back. Located in a quiet area near the ocean, this newly rebuilt hotel is clean with a classy modern sophisticated look. The rooms are spacious, some come with swinging doors leading to a balcony. The restaurant serves a tasty breakfast and filling dinner in the evening with excellent professional service. The neighborhood is quiet at night and for the most part, safe. Only a 15 minute walk to the train/bus station and about a 10 minute walk to the center of town.

Self

10/10

Exceptional

25 Oct 2024

Christopher

Great location

Leisure Partner

8/10

Excellent

22 Oct 2024

DIANA

All was good

Leisure Family

8/10

Excellent

19 Oct 2024

Natalia

Lovely

The location is good. We LOVED happy hour and bartender. Great choices of appetizers and cocktails. Very nice view and peaceful!

Partner

10/10

Exceptional

07 Oct 2024

Anthony

Fine refurbishment of old building, large well furnished room and comfortable bed. Good breakfast taken on roof terrace.

Leisure Partner

10/10

Exceptional

17 Sep 2024

Libia

I liked the nice bed sheets.

Leisure Friends

10/10

Exceptional

11 Sep 2024

Loretta

Spacious , quiet rooms. Good location

Leisure Partner

8/10

Excellent

07 Sep 2024

Giannina

It was a good location. Did not like that they didn’t have any irons. A huge hotel and doesn’t have irons. Very disappointed.

Partner

10/10

Exceptional

10 Aug 2024

Luis

We spent 4 days at this hotel and we loved our stay there. Very nice staff and wonderful free breakfast. We intend to stay there again next time we go back to visit Palermo

Leisure Family

10/10

Exceptional

31 Jul 2024

Alicia

We had a great time!

Leisure Family

10/10

Exceptional

10 Jul 2024

Efi

We liked it very much

Partner

8/10

Excellent

07 Jul 2024

Verified traveler

Nice location and roof top bar

Lovely clean hotel. The best feature was the roof top bar area for breakfast, view and drinks. The shower could use improvement as the doors were flimsy and the base was shallow and flooded easily.

Friends_and_family Friends

8/10

Excellent

05 Jul 2024

Thorlakur

Nice hotel that is situated in a very good area in Palermo.

Partner

8/10

Excellent

13 Jun 2024

Richard

Hotel staff was very accommodating. Breakfast was excellent. The bed in my room was a little firm for my liking. Hotel was centrally located.

Leisure Friends

10/10

Exceptional

05 Jun 2024

Shirley

Rooms are spacious, beds are comfortable. Excellent cocktails at a great price during Happy Hour. Breakfast buffet has great variety of options.

Leisure Friends

10/10

Exceptional

04 Jun 2024

Steven

Beautiful hotel in a quiet part of town near the waterfront. Great staff.

Leisure Family

10/10

Exceptional

12 May 2024

Anna

2 night stay

Nice hotel. Walking distance to centre. Really big bedroom and bathroom. Nice breakfast. The harbour area nearby is really nice.

Partner

6/10

Pleasant

24 Mar 2024

julia

bad customer service

hotel itself is not bad at all , nice breakfast terrace and spa
we had an issue with house keeping. on the first night we put do not disturb sign because room was not bad and we did not want to make people do extra work but on the last night we needed clean up and new towels and toilet paper , so we made sure that we took do no disturb sign off .
when we came back , someone got in our room , took spa robe out of the room and put do not disturb sign on the door . they did not clean the room . when i addressed it with customer service they started argue with us saying that the tag was on the door .it was not . But if it was like they claimed then who gave them ok to still enter the room and take the robe and check the fridge ( when we were checking out they charged us for the cookies from the fridge that my son had ) So, they knew already that cookies were gone. with all that being said : not only they did not clean our room because they said tag was on , but they entered the room with tag on ( according to them ) . Breakfast was ok
very dirty around hotel

Friends_and_family Family

10/10

Exceptional

18 Dec 2023

Nicolas

Great location made it easy to walk to most local attractions and good eating. Having the Palazzo Butera right across the street was a treat! You can get great views from there or enjoy a beautiful scene from the hotel’s own 4th floor restaurant/bar. Was unable to enjoy the spa services because they were fully booked. You may want to reserve a spot in advance.

Friends_and_family Friends

8/10

Excellent

11 Nov 2023

Kiefer

Property interior was lovely, staff were all helpful and breakfast was good. We stayed for 5 nights and had no problems. Area around the hotel is a little rundown but you wouldnt be able to tell from the inside.

Leisure Partner

10/10

Exceptional

04 Nov 2023

Gilbert

Great little hotel in Palermo

Amazing breakfast (nice roof-top view as well).
Very nice hotel but did lack spare pillows and blankets.

Partner

10/10

Exceptional

27 Oct 2023

Verified traveler

The hotel was very well kept, clean and has a luxury feel. My room was large and beautiful. The breakfast is wonderful, lots of delicious options and the view is outstanding! My stay at the Felice was a wonderful surprise. I would stay here again.

Leisure Self

8/10

Excellent

27 Oct 2023

Mykayla

Overall the stay was good. The hotel itself is beautiful and room was beautiful and spacious. We liked that breakfast was available each morning and was delicious. I reserved spa services as well as a massage during our stay and it was so relaxing. A few things that could have been better during our stay: The pillows were very flat, but the brochure in the room states you can order more pillows as needed, which we did. The bed isn't very soft, but it was a great size. The room had AC, but it can be controlled by the front desk. When we first arrived, we couldn't control the thermostat and had to call the desk to turn it on. We also realized that nearly every time we left the property, they would turn the AC off and restrict our access to it upon arrival each time. We had to call the front desk on multiple occasions to turn it back on. Not listing this as a complaint, as the AC worked great when it was on, just letting other visitors know how it may work when arriving. We also found the street outside our patio to be a bit noisy early in the mornings, but not so bad that it disturbed our sleep. The hotel was in a great location for shopping and dining, easily doable for walking. It's also located close to the coast, so it was nice to take a stroll and see the ocean. I would recommend staying here, just be sure to reach the brochure in your room for details about your stay.

Leisure Partner

10/10

Exceptional

23 Oct 2023

Susan

Great stay

Great stay. Very helpful staff. Lovely terrace for breakfast.

Partner

6/10

Pleasant

12 Oct 2023

Peter

Not a hit!

The hotels location is on a side street within walkkng distance from many nice piazzas and restaurants, so that was ok.
But, we booked the hotel specifically because they offer parking. That is not entirely true. They have a valet service where they can take your car to a parking lot for the day, but at 8pm you have to pick it up from the lot 1km away and then youre on your own. Parking in Palermo is not simple or safe, so this makes the amenity useless.
At breakfast, on a lovely rooftop terrace, we got to enjoy american guests throwing food to the roof below for cats. Disgusting. But apparently ok behavior according to the hotel staff.
The bed is rock hard and the pillows are, well, they are not.
In general, we were disappointed with the hotel, and especially recommend thorough research of you decide to drive a car to Sicily.

Partner

8/10

Excellent

10 Oct 2023

Brenda

The room was well appointed and the breakfast was excellent. Centrally located so you could walk everywhere if you are a tourist who enjoys walking.
The staff were very friendly and helpful.

Leisure

10/10

Exceptional

08 Oct 2023

Christina

Very well situated!! The room was huge and very modern. The staff were all very helpful and the restaurant was amazing. Would definitely stay again!

Leisure Family

10/10

Exceptional

23 Sep 2023

Morag

The location for access in and out of Palermo.
The lovely view and peacefulness of the breakfast room/ bar .

Leisure Partner

10/10

Exceptional

29 Jul 2023

Maeve

Great

Leisure Partner

8/10

Excellent

26 Jul 2023

Judith

Great Breakfast

Leisure Partner

10/10

Exceptional

05 Jul 2023

Sonia

Lovely hotel in Palermo

Absolutely gorgeous hotel. Very well located. Staff was amazing, helpful and courteous.
We loved our stay. Top notch hotel

Friends_and_family Family

10/10

Exceptional

09 Jun 2023

John

Great place. Super friendly and not too expensive.

10/10

Exceptional

19 May 2023

Jacqueline

Very nice hotel , great breakfast on top flor, staff was very friendly , we stayed 5 nights , rooms were spacious

Leisure Friends

10/10

Exceptional

14 May 2023

Tamla

This is an absolutely gorgeous hotel. The property is beautiful, the staff are awesome and the food was yummy. Thank you for you hospitality and your kindness. My daughter and I loved staying here and we will recommend this location to all of our friends and family,

Leisure Family

10/10

Exceptional

08 May 2023

Tamla

This hotel was absolutely beautiful. My daughter and I had a wonderful time there. The food was really tasty and the neighbor friendly and neat. Thank for your accommodations and the hospitality you provided. We will be back!

Family

6/10

Pleasant

12 Apr 2023

Stephanie

It was good but probably not stay again

Hotel was nice and clean. Good location for city and easily walkable to everything. Bed was hard as a rock. Like sleep on stone, room was also extremely hot so it was hard to sleep. No coffee options in the room which is a bit disappointing. Gym was OK. It was functional but only two machines and treadmill. Breakfast was tasty and many options. Customer service was lacking though throughout the hotel, from the front desk to the staff around. Just didn’t seem so welcomed and felt like they were annoyed to do their job. The one women in the breakfast area was the sweetest but besides that I would say the customer service could be better.

Partner

8/10

Excellent

21 Feb 2023

Marnie

Great location in historic district.

Leisure Partner

10/10

Exceptional

18 Feb 2023

Una

The view from the breakfast buffet area was beautiful- breakfast and coffee was also very good. Staff were lovely and knew some English - which helped with our struggling Italian!

Leisure Partner

2/10

Poor

15 Feb 2023

Dwayne

Shower was clogged, flooded the bathroom and room. Called front desk for assistance for flooding twice and front desk said no staff available at night, must fix next day. It Took two days to fix. Managment never offered to change room. Key card was defective, every day had to get it replaced. Electronic lock was non responsive so Management had to give me turn key three times. Room comes with towel heater, but feature in room 104 never works. Maintenance looked at it three times and never could fix it. Towel Heater never worked! Room is heated by ventilation system. You control the room temperature, but when turned on the vent makes loud noise. Hard to sleep when heater or AC is turned on. It is too loud. Problem with AC system. Spa cost extra to enter, services cost extra. Even during off season I could not get a reservation (and it was my birthday).

Leisure Family

10/10

Exceptional

19 Nov 2022

melisa

The location was great. Restaurant upstairs stunning airy and bright

Business_and_leisure Partner

10/10

Exceptional

19 Nov 2022

norm

It was super clean, friendly staff and great massages.

Leisure Partner

10/10

Exceptional

13 Oct 2022

Roger

Solid hotel. Near heart of Palermo. Staff was super friendly and helpful.

Leisure Partner

10/10

Exceptional

01 Oct 2022

Sam

Location of this property was amazing!
All the staff was excellent and helpful.

Leisure Family

10/10

Exceptional

29 Sep 2022

Marco

Fabulous Palermo Hotel!

This hotel is WONDERFUL! I visit Palermo every summer and I always make sure I make reservations here!!! Very friendly and attentive concierge staff, clean rooms and quiet at night. The area is perfectly safe and the location is just perfect! I love the breakfast in the morning with a beautiful view of the mountains in the background. I will be back as always!

Self

10/10

Exceptional

10 Sep 2022

Juan Carlos

Nice experience!

Nice experience! Good location. Friendly and helpful staff! ( by all areas!
I recommend it!

Friends_and_family Friends

10/10

Exceptional

01 Sep 2022

Meera

Charming hotel with genuine service

We had such a good experience staying at Hotel Porta Felice. This hotel is very charming with a beautiful view when eating breakfast. Service was excellent and we would definitely come back again!

8/10

Excellent

27 Jul 2022

Raffaele

Good location, pretty central although you have to walk or take public transportation to reach the main sights
Our suite was spacious and very comfortable.
Nice breakfast on the terrace.
Unfortunately the bar is closed in the afternoon until 5pm, so we couldn't order room service when we wanted.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2022

Margaret Tomaszek

Although it was a ten minute walk to the bustle of Palermo, I really enjoyed this hotel. It was beautifully maintained, near dining and the sea. The staff was extremely helpful and I did not mind the walk to things in the town center.

Leisure Friends

10/10

Exceptional

27 Jun 2022

Ian

We came to Palermo for our honeymoon and the Hotel Porta Felice made our stay perfect! The rooms are large and clean, the service is impeccable, and breakfast on the roof was a great way to start the day. Our only regret is that we didn’t stay longer!

Partner

10/10

Exceptional

12 Jun 2022

Peter

Good location very conveninet for all the main sites.

Great view from the breakfast room

Leisure Partner

10/10

Exceptional

10 Jun 2022

Beth Anne

Luxury

Luxurious stay in Palermo on a quiet street. Easy walk to attractions and restaurants. The staff at this hotel are all about service and making your stay wonderful. Room spacious and spotless. Bathroom was sizeable and had no issues. Breakfast on the terrace was a nice touch.

Partner

10/10

Exceptional

06 Jun 2022

John M

Very friendly & efficient staff. I checked in late but staff were on duty and the process was very quick. The breakfast was high quality and served from 07:00. The room was very clean.

Leisure Self

10/10

Exceptional

10 Apr 2022

Thailin

Nice attention and service. Very attentive and concerned staff. Cleanness was greatly noticeable.

Leisure Partner

10/10

Exceptional

28 Mar 2022

Vincenzo

Good.

Business_and_leisure Partner

10/10

Exceptional

12 Jan 2022

Peter

The staff was very helpful. The room large and comfortable, the facilities up to date. The breakfast ample, in a terrace room.

Leisure Partner

6/10

Pleasant

30 Dec 2021

Christopher

Palermo with Love

The service was OK… The first night we were really cold in the room. So the next day I informed the front desk and they told me they needed to turn on the heat in my room from a button at the desk. I was a little confused because that should be an option automatically pushed when you arrive and check in your room. They do have a really nice spa and a good breakfast selection. They also have a restaurant on the fourth floor- I do suggest going for breakfast because she did the best service. We were a little disappointed in the dinner service because they were a lot of options that were percent it to us for are meal.

Partner

8/10

Excellent

17 Dec 2021

Verified traveler

Hotel is nice and location is good. Walking distance from main shopping street and there are lots of restaurants nearby. Hotel is located on restricted traffic area so either you use valet parking or leave car on street parking nearby.
Spa was a bit small but it has sauna and steam room and it has one big jacuzzi. Food in a restaurant was delicious.

Self

10/10

Exceptional

07 Dec 2021

Margaret

The hotel was lovely. Reception spoke English fluently.
Our room was very comfortable.

Leisure Partner

8/10

Excellent

09 Nov 2021

Verified traveler

Overall a good stay

Overall, we had a great stay. The staff at the rooftop bar are top notch. They gave the best service we encountered in all of Sicily. Breakfast is also great. There was one day where it was unusually hot for a November day and we asked if we could turn the air conditioner on. The front desk said that it was not possible because it’s winter. They offered to turn on the fan but it didn’t work. We opened the windows but mosquitoes came in and bit us all night. There was also a lot of loud noises of people yelling and cars honking in the middle of the night. With the windows open, it sounded like we were sleeping on the side of the street. Even with all this said, it was a great stay. The noise is part of the culture which we anticipated and it makes sense that the a/c wouldn’t typically be needed in the winter. Must be global warming.

Partner