Name: Woodspring Suites Houston 288 South Medical Center
Address: 13150 Cityscape Ave, Houston, 77407, US

4/10

Poor

02 Jul 2026

Dexter

The room has mold in it a c not working properly

Friends_and_family Family

2/10

Poor

19 Jun 2026

Hong

Our flight was late on 06/14/2026 . We also called and confirmed hotel . We'll be there really late and called them every two hours to confirmed them . They said it's OK we will wait for you . When we was there at 1:00 am or 2:00 am . One guy come out he said canceled us because we late . I told him why don't you let us know. We confirmed you late every two hours. Anyway we had run around looking another hotel at 3 or 4 am Saturday morning . Experienced never happen again. We also spent money for Uber.

2/10

Poor

13 Jun 2026

Mohamed

I stayed here for 10 days and since day one I couldn’t wait for the end of my trip. The day I checked in I had to wait 1hr 20 minutes for someone to come check me in. When he showed up he said sorry I went in the shower when you called, I am not sure if you’re on duty to take showers? My total reservation amount from Expedia didn’t match the total charged by the hotel there is about $50 more. They use a cleaning chemical smells really bed to the point you wake up light headed.

Self

2/10

Poor

17 May 2026

Kiayis

I rarely ever leave reviews, but after staying at WoodSpring Suites Houston 288 South Medical Center, I genuinely feel obligated to warn other people before they waste their money here. This was hands down one of the worst hotel experiences I have EVER had, and I travel often. From the moment I walked into the building, the entire place gave unsettling, sketchy, crime-scene vibes. The hallways smelled strange, the atmosphere felt unsafe, and the overall condition of the property looked neglected and depressing. Nothing about this hotel felt welcoming or comfortable.

The room itself was absolutely awful. It was not clean, not fully functional, and looked like it had been barely maintained for years. The sink in my room was broken, several things appeared damaged, and the room had this dark, gloomy energy that made me want to leave immediately. I honestly could not relax the entire stay because everything felt dirty and uncomfortable. For a hotel that advertises itself as an extended stay property, you would think basic cleanliness and functionality would be the bare minimum, but apparently not here.

What made the experience even worse was the staff. Completely unhelpful, dismissive, and honestly incompetent. Any concerns I brought up were either ignored or handled with zero urgency or professionalism. Customer service clearly does not exist at this location. Instead of trying to make things right, they acted as if guest complaints were an inconvenience.

I am honestly shocke

Business

2/10

Poor

09 May 2026

Darrell

Had to wait for some clean towels all day unacceptable

Partner

2/10

Poor

07 May 2026

tonya

Room was not what i reserved staff was unhelpful and the door to my room would not even shut

Self

4/10

Poor

01 May 2026

Billie

We had a very hard time me and being disabled. The elevators did not work. We had to leave the next day and I did get did not get a refund only stayed one day have a room for two and as I was leaving, they were getting the elevators fixed. I don’t do well with any stairs.

Partner

4/10

Poor

27 Apr 2026

Robin

Didn’t mention it was an extended stay

Friends_and_family Friends

2/10

Poor

20 Apr 2026

Trevor

Do not stay here. Nothing works, minimal staff, my refrigerator had rust stains all over it.

Self

4/10

Poor

26 Mar 2026

Shelli

Did not feel safe

10/10

Exceptional

23 Mar 2026

Ruben

i was staying here for work at the houston rodeo like i have been for the past 2 years the hotel was ready when i arrived i always recommend first floor it’s easy access the wifi is not the best but will work the kitchen amenities were good everything worked it was easy to use the washer and dryer since they have a app for it the weight rooom is not big but will do the job i never had security issues 🙏 i would definitely recommend this hotel especially if your staying long term

Friends_and_family Friends

6/10

Pleasant

14 Mar 2026

Joel

Parking was safe . Bed

2/10

Poor

12 Mar 2026

Lubendy

Not accommodative

Self

4/10

Poor

02 Mar 2026

DeWayne

At $150 a night, I expect at least a hint of feigned luxury from a hotel that looks that welcoming off the freeway. WoodSpring Suites Houston 288 South looked promising... but it lands near the bottom for me.

Check-in was quick and clear. But for a double queen room with two guests (my 16-year-old son and me), we were given one key card. I've never seen that before.

The room was okay and had a kitchenette, but no dish soap -- just a dishwasher tablet (overkill for the one fork I used).

No iron or ironing board.
No hand towels.
No soap and shampoo dispensers in the shower.
No closet doors.
No phone.
No USB ports.
The A/C squealed like it had rodents living in it.

The TV setup felt straight out of 1985 with the slow-scrolling cable guide. My son missed the name of a movie and had to wait for the entire channel list to cycle back around. In 2026, why are we still doing this instead of smart TVs with streaming access?

The Wi-Fi barely worked -- maybe five good seconds every fifteen minutes. I ended up driving to Walmart for an HDMI cable and used my phone hotspot just to stream.

No \"Do Not Disturb\" sign meant a 7:45 a.m. knock from housekeeping looking for a towel request that wasn't mine. Then came three hours of hallway maintenance noise, ending just before checkout.

Hotels shouldn't feel like anxiety endurance tests. This place had potential, but too many avoidable issues made it hard to relax -- especially at this price point.

Wouldn't return.

8/10

Excellent

21 Feb 2026

Michael

The hotel was empty my flight got in early

4/10

Poor

18 Feb 2026

Zevyn

Staff was never at the front desk I had to find a ganitor to go get someone for the front desk and when she did get him he still didn’t come so she had to get him again and he finally came with a attitude. We needed toilet paper a staff member told us we have to go out and buy our own and they don’t give out toilet paper.

Partner

2/10

Poor

01 Feb 2026

Micheal

My check in was late due to flight being delayed so finally got there around midnight then waited at least 30 mins on someone to show up to get my key, got to my room that smelled really bad so I asked for a new room and was denied by the sleeping front desk attendant, I asked for a refund and also was denied I left the place and got a room elsewhere, worst place ever

Business Partner

2/10

Poor

11 Jan 2026

Brandon

Rude staff

Leisure Self

4/10

Poor

01 Jan 2026

Carl

Guest and staff

Business Self

10/10

Exceptional

30 Dec 2025

Bikender

I enjoy my stay
I love your service

Self

8/10

Excellent

29 Dec 2025

Latoya

My room was clean but the freezer never got cold enough freeze water for ice. That was the only issue, but we were close enoigh to a gas station to buy ice when needed.

Leisure Partner

6/10

Pleasant

20 Dec 2025

Sue-Lynn

They stay was good. Only thing is that we were on the 2nd floor and that’s the pet floor so the hallway smelled like dog poo. Also they have a two burner stove top but if you cook bacon the fumes from the bacon set off the fire alarm twice while we stayed there. Other than that it was a pretty good stay.

Business

10/10

Exceptional

18 Dec 2025

JOSE

Before making the reservation, I was hesitant, but I still went ahead and reserved it when we arrived at the hotel I thought about the reviews and it didn’t do justice. The hotel was perfect. The hotel was clean actually smelled very clean. Our room was spotless. The staff the staff was awesome. Every time we passed by there them they would greet us. Everything about the hotel is great and I highly recommend it.

Business_and_leisure Partner

10/10

Exceptional

02 Dec 2025

Tyler

Good

10/10

Exceptional

29 Nov 2025

Tanetria

Great!!

Partner

8/10

Excellent

21 Nov 2025

Samuel

Customer service was good but room has a funny smell and you have to pay for normal hotel services

2/10

Poor

18 Nov 2025

tomeka

You get one towel a day after 3 and thats if some are avaliable

6/10

Pleasant

15 Nov 2025

Nicko

Nice staff, needs a bit of updating/ repairs, clean but there were some roaches and beware of the \"Linen service charge of per week $24.57\".

Business Self

10/10

Exceptional

14 Nov 2025

Chandra

Room very clean...
Kitchen had everything needed...
Has washing machine, and dryers that
Work...

Friends_and_family Family

2/10

Poor

10 Nov 2025

Jenna

Staff was rude and locked my wife and daughter out of their room.

Friends_and_family Family

2/10

Poor

02 Nov 2025

Yvonne

The room smelt like weed, mold in the shower and on the walls, restroom door wouldn’t close, and had to wait 40 mins for a room to be cleaned when I was checking on at 9:00pm.

Leisure Family_with_children

8/10

Excellent

31 Oct 2025

Jameca

It was nice for my first time & convenint for what i was down for.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2025

Juan

Clean room, friendly staff and it was easy to acces the highway and shopping centers

Leisure Self

4/10

Poor

25 Oct 2025

Roger

Positives: room was quiet. Refrigerator was cold. Negatives: check-in (with no one in line) was slow - nearly 15 minutes even with a pre-paid advance registration. kitchen had no coffee/tea maker. Room HVAC worked, but was damp / musty with high humidity. Shower door wouldn't close completely. No soaps/shampoos/lotions in the bathroom. Lobby desk/ office was closed (with roll-down security wall locked in place) at 8 am to check-out.

8/10

Excellent

15 Oct 2025

Legendary

N/a

10/10

Exceptional

13 Oct 2025

taylor

LOVE LOVE LOVE IT

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Aeriel

The hotel used to be nice but now seems a bit run down but good for the price

10/10

Exceptional

29 Sep 2025

Carl

Very friendly

8/10

Excellent

25 Sep 2025

Aisha

Rooms were decent, staff are wonderful. However the elevator stopped working causing a huge inconvenience for everyone, and you couldn't enter through the side doors.

4/10

Poor

12 Sep 2025

Gary

Poor cleaning, tv not working properly, when I asked for extra towel I was told that \"we don't do that.\" I will not stay there again.

Business Family

2/10

Poor

30 Aug 2025

mikey

Bad stay

I would not stay at this hotel ever again they didn’t have the cart for me to bring my stuff up to the room so I ended up having to bring it all the way to the 3rd floor by hand one at a time luckily I had help from some of the other guests I didn't have any help when I left and the cart was still not down there 7 days later when I checked out so I was forced to have to carry it all my items down by myself with no help at all the kitchen was missing certain items and they did not do any sort of housekeeping at all after a long day out I came to my room to it locked and when I found out the reason I was pissed becuz I was hit with a $25 linen fee which I’ve never had to pay for at any hotel let alone them locking me out of the room for it and it happened to be the day before I check out which I felt was jus insane the people at the front desk were unprofessional in every manner and provided very little help jus an overall bad experience I wouldn’t recommend the hotel to anyone

4/10

Poor

28 Aug 2025

Derrick

Never again

IF YOU BOOK FOR 28 days which is what this app allows and not 30 days , night staff awaits for you to get down to your last (2) days of stay to tell you : A) the rate you paid here isn’t their rate B) fees when you’re leaving because no one told you th linen you returned & borrowed over time cost or to pay $1 for tissue at the desk. Everything is a cost !

Business

2/10

Poor

17 Aug 2025

Gloria

We got there and doors were lock and nobody was at the front desk, I had to call and when they finally answered they couldn’t gives exact directions on where was the front desk, when we found it, he finally open the door and open the window for the front desk. Was rude and didn’t explain where the elevator was or where was our room. Building was hot all over. Room ac didn’t cool off enough and because of the conditions we had to leave at 5am, room temp was unbearable. When we were trying to return the room key the frond desk was closed and when I called he took again forever to answer and told me just to leave the keycard by the window. When we were leaving also it was a random man sleeping in the lobby and when he heard us he got up and look at us and walk out. This was our worst experience. I’ll appreciate if a refund will be issued to us for the horrible experience and also we didn’t even get to rest to continue our trip. Please I’ll appreciate if we get our money back. Thank you

Business_and_leisure Partner

10/10

Exceptional

15 Aug 2025

Rajivkumar

Nice hotel at a good rate for a longer stay

Great and friendly front staff. Great rate for a long term stay. Rooms are clean and kitchnette is very good. The flooring is cleaning.

Business

2/10

Poor

14 Aug 2025

Terrance

When i arrived staff obviously doesnt want to be here .key didnt work ...so i called and dailef 500 as is states ...addinent once sounding sleepy . Told me to to try the \"other\" doorsand if that doesnt work call back... ....im confused at this this point buy its bren a lonh day . So i walk around the building 2 orher doors dont open ...so no phone had to walk to the original door to call ....then the roomi just want to up load the pictures. Feel like im bothet the night guy anyway

Business_and_leisure

2/10

Poor

03 Aug 2025

DiYea

No Wi-Fi, no breakfast, you have to go down to get towels, they don’t clean the rooms daily and they don’t make up they beds, their were hole in bathroom door, leather on chairs peeling, I don’t like extended stays it’s because it wasn’t to my standard of cleanliness… I will never go to another extended stay!

Business Family

10/10

Exceptional

30 Jul 2025

Joe

It’s was quite safe and cool

8/10

Excellent

28 Jul 2025

Arthurine

Bed was comfortable and really soft pillows.

Leisure Self

10/10

Exceptional

27 Jul 2025

Billie

The place was very clean and the staff was very friendly and professional. I will book another stay soon!

Business_and_leisure

10/10

Exceptional

22 Jul 2025

Sabrina Arline

Despite the bad reviews shown here, it was a pleasant stay and I enjoyed my time. No issues whatsoever. Past front desk hours, you can only get in the building with your key card which gives a safer experience. Fairly priced and will definitely stay here again.

Leisure

4/10

Poor

19 Jul 2025

Latoria

Person over stomped and jumped all night waking up my kids and myself throughout the night and morning. Even after staff called they wouldn’t stop. The worst experience was when I went to extend my room for an extra night and was told by a staff member named ANGIE that I would have to pay my original price from check in that included taxes! Something I have never done. Even argued me down that you can’t extend a room without taxes , even though I’ve done just that multiple times!!! I refused and me and my children left. Needs better training working check-in. UNACCEPTABLE

Leisure Family_with_children

2/10

Poor

14 Jul 2025

Verified traveler

Roaches and mold everywhere

On first glance, the room was fine. As we keep staying, I started noticing molds in the shower, and saw baby roaches about 4 times during my stay. They come from the bed frame, AC, and in the wall cracks. I even saw one crawling on THE BED during my last day there. The bed was also making me itchy and I had bug bites. It was so gross.

Partner

2/10

Poor

30 Jun 2025

Jackson

There was one lady that helped with check in that was very kind and stepped in to help everyone because the other two people working the front fought with multiple groups trying to check in

10/10

Exceptional

29 Jun 2025

Kendall

Oh gosh where do I start? The staff? LOVELY! The property? LOVELY! CLEANLINESS? LOVELY. Absolutely LOVELY! The property manager was amazing I can’t remember her name but my gosh was she amazing at handling business! The lobby attendant was amazing also we stayed for the Beyoncé Cowboy Carter Tour… the amount of time these girls were willing to put in for us to make sure we were safe while attending events around Houston should be illegal! I was very adamant about coming to this property because of the reviews but turned out it was lies. 100% will be coming back here for my next trip to Houston! Thank you girls so much for everything you guys did to make sure we had a great stay and perfect trip!

Leisure Friends

10/10

Exceptional

24 Jun 2025

Erica

Great place

2/10

Poor

24 Jun 2025

Cinnamon

WORST HOTEL EVER

This is one of the worst places I have stayed. It gives off clean environment but it’s not. It’s a lot of drugs users and ghetto people that stay here. You have small dogs to huge Rottweilers. You have to pay for clean linen. I have never ever paid for clean towels and sheets. Never again.

Friends_and_family Family

4/10

Poor

23 Jun 2025

Laurie

Front desk closed most of the day. Elevator smelled, carpet smells old and needs to be vacummed and steamed.

Leisure Family

8/10

Excellent

22 Jun 2025

Alyssa

Everything was good for a nights stay,
Jst wish they had either a pool or breakfast other than that quiet & clean.

Leisure Partner

2/10

Poor

22 Jun 2025

Ava Grayce

Did not even stay here. Just left my room to go somewhere else.

6/10

Pleasant

19 Jun 2025

Kiran

Booked handicap room but was told it is not booked

Partner

2/10

Poor

14 Jun 2025

Adriana

Wouldn’t go back

Leisure Partner

2/10

Poor

06 Jun 2025

Salsawit

I was told that I would

4/10

Poor

02 Jun 2025

Amy

Wouldn't recommend

Overall wouldn't recommend for the price. Liked that I could check in early, with an extra fee. At first glance seemed cleaned but the room had such a high humidity that the floors and walls were constantly wet. Showered Friday night and the towels never dried. Asked for extra towels on Sunday evening and was told there was no clean towels......

Business

6/10

Pleasant

01 Jun 2025

Alba

The front desk staff was terrible and un respectful

Leisure Family

10/10

Exceptional

26 May 2025

Shara

I had no issues and was able to call the 24 hour staff to check in when I got off work

Business Self

6/10

Pleasant

26 May 2025

Kimberly

I reserved 2 rooms. The first room had a bathroom door that was broken. The second room was a little bit better. The rooms smelled smoky also. If I had to choose this property again, I wouldn’t.

Friends_and_family Family

8/10

Excellent

14 May 2025

Latoria

Felt very safe. Loved the full kitchen, it felt very homely. I will say I gave it 3 stars because the following morning I seen a baby roach in the bathroom. I absolutely hate roaches. Yuck! Ruined my whole experience!

Leisure Family_with_children

6/10

Pleasant

14 May 2025

LaToshua

No ice machine

Leisure Partner

10/10

Exceptional

09 May 2025

melissa

It was good

4/10

Poor

08 May 2025

Stephaine

The furniture in the rooms is damaged/broken and the staff seems as if they could care less. The chairs look like someone ripped them up on purpose or was smoking and caused a fire in the chair.

Business Self

10/10

Exceptional

06 May 2025

Frank

Staff

10/10

Exceptional

01 May 2025

Amelia

The front desk was very helpful. The room wasn’t the best.

Leisure Self

2/10

Poor

29 Apr 2025

Arthur

After checking in i noticed . My room heat was not working called front desk she informed she would send up maintenance. After 45min waiting. I had call back she ssid she would call
Me back . This repeated for 2 more
times never once a phone call back.
I had go doen to front desk then i was told a couldn't get maintenance tell Monday . It was Friday evening . I asked to be move to a another room. She said it was against thier policy.
To have customer to change rooms ask to speak to upper manager then i was told it would be more money to move into another room.
They run this place. Like thier customer are homeless transients. Dont waste your time with this place. Upper management dont give a hoot

Business

8/10

Excellent

29 Apr 2025

Dwella

It was very nice and comfortable

Leisure

2/10

Poor

12 Apr 2025

Ivan

Showed up and nobody at the front desk

2/10

Poor

28 Mar 2025

Dennis

Needs earlier check in times

I never stairs because I couldn’t book in check in time was too late before I had to be at work

Self

10/10

Exceptional

24 Mar 2025

Verified traveler

Front desk closes at 9pm you have to call to get in the building

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

Chris

Good location and nice facility

8/10

Excellent

13 Mar 2025

brenda

We really liked her stay but we did kind of cheap. He always had asked for toilet paper and then if you wanted extra towels, they want you to pay for so some of the little things like that I didn’t like.

Leisure Friends

4/10

Poor

13 Mar 2025

Stephanie

Disappointed

I didn’t know it was that type of hotel, I’ve stayed at extended stay apt/ style hotels and this one did not meet my expectations. Although the hotel was very clean on the outside and outside of the rooms, the rooms were pretty bad. Modern, yet filfthy. A roach fell from the ceiling onto my hair curler. It was plenty of other roaches too. You have to pay for towels which I was never informed of in the beginning or I would’ve utilized the first set of towels they gave me, they don’t clean the room but offer brooms and dustpans but no other cleaning products.

Partner

6/10

Pleasant

11 Mar 2025

Avery

Equivalent to what you are paying for.

Leisure Partner

8/10

Excellent

11 Mar 2025

Antoinette

We stayed 4 nights and it was quiet, convenient and clean. The staff was nice and helpful.

Leisure Friends

10/10

Exceptional

07 Mar 2025

Soheila

Everyone was nice and super friendly. Noby at the front desk especially was very professional and super helpful. I had a great experience.

2/10

Poor

16 Feb 2025

Aysha

They refused to give me a refund after my room was infested with roaches

Business Self

6/10

Pleasant

10 Feb 2025

Verified traveler

The room was supposed to be non-smoking but it smelled like cigarettes when I first walked in and I thought it was supposed to be no smoking in the room. Employees need to make sure nobody is smoking in their rooms.

Partner

10/10

Exceptional

26 Dec 2024

Abby

Great place to stay

Leisure Partner

10/10

Exceptional

26 Dec 2024

Jermaine

The lady that check me in acted like it was an inconvenience for me to be checked in. She was rude and talked on the her personal phone while checking me in.

6/10

Pleasant

11 Dec 2024

Lisa

Subpar

Room did not look like pictures and the fridge was ugly

Partner

10/10

Exceptional

19 Oct 2024

Marlene

I enjoyed my stay. Kinda wanted to stayed longer 😕

Business_and_leisure Self

10/10

Exceptional

26 Sep 2024

Margarita

Good

Leisure Family

2/10

Poor

26 Aug 2024

Mauricio

Muy mal servicio no te cambian las tuallas y si quieres más al siguiente día te cobran $3 dólares extras no ay plancha para planchar la ropa quieren que uno saque la basura de los cuartos porque ellos tienen servicio de limpieza al día siguiente así que te tocará ti solo lavar las sábanas y lavar tus toallas no lo recomiendo de desayuno solo ofrecen café caliente.

Leisure Family

4/10

Poor

09 Aug 2024

Dotch

The Manager Makes the guest and staff feel uncomortable. The hotel is fine, needs small improvements

Leisure Family

2/10

Poor

12 Jul 2024

Liliana

Fraud !! Don’t book here I arrived to lobby closed and no body to help check in . They over book there rooms . Do not book here they scam you .

Partner

4/10

Poor

10 Jun 2024

Verified traveler

Excellent staff; lackluster facilities

There was no bathroom door in my room. It was very uncomfortable. I found out that there was not a bathroom door for over a year. The staff was wonderful and accommodating. It’s unfortunate that management was not more supportive of the stellar people they hired.

Partner

8/10

Excellent

27 May 2024

Marlene

The elevator was out of order. The stairs had to be utilized therefore it was difficult to bring my luggage to my room.

Leisure Self

4/10

Poor

10 Apr 2024

Shara

I was locked out then charged for a new key I was double charged for the room

Business_and_leisure Self

10/10

Exceptional

01 Apr 2024

Raiza

I have been here for months, I came for work, and they have been super friendly at all times, and always in every situation they have helped me in the best way, the manager Nabi is a sweetheart always does everything to help

Self

6/10

Pleasant

25 Mar 2024

shuncola

Clean and nice. I didn't like that the lady at the front desk tried to come in my room a few hours after I checked in. I found that weird and suspicious.

Partner

6/10

Pleasant

21 Mar 2024

Amber

Stockshow stay

My family and I chose this establishment because of the easy location and extended stay rates. We came to Houston for the livestock show. The overall room was ok, it slanted down as you went towards the heads of the beds which meant when you laid down the bed slanted head low feet higher. There was a family above us that was extremely loud allowing their child/children to run around during later hours of the evening. That was kind of remedied but it still happened. The cleanliness was ok. It has definitely been lived in and no updates have been done. Minor things could be done to help with the overall feel of the room, paint over worn marks, clean up scuffs on floors and walls, and even air fresheners to help with slight odor. It is extremely convenient to have a small kitchenette in the room especially when traveling for a week away with family to help curb food expenses. I would ask for extra blankets in the room but everything else was just fine for what we were staying for.

Business

2/10

Poor

20 Mar 2024

Jorge

Pictures lied about the room, beds are super uncomfortable and shower head was dirty and broken

Leisure Partner