Swan Motel

8/10

Excellent

11 Nov 2025

Candice

Yes

Business_and_leisure Partner

8/10

Excellent

01 Nov 2025

Ann

Clean suite.

Leisure

4/10

Poor

23 Feb 2025

Dariusz

Heat was not working, it was 30 degrees outside. Dead cocroach in the middle of floor. Hair on sheets. Need I say more. Gross and disgusting !!!! Never again !!!

Partner

2/10

Poor

28 Jan 2025

Patrick S

Pet friendly is not pet friendly

First off I rented a room that was supposed to have a kitchen. Upon arrival oh those rooms are not pet friendly. So the hotel says pet friendly but it is not all pet friendly. My dogs are registered service animals being I'm a 100% disabled United States Marine. I brought my paperwork into the lobby with one of my dogs and was told I had to check out. My fogs are immaculate they do not stink and are so gentle and personality is top notch. My irtimerary says my room fee with the kitchen is 108 , I'm paying 126 for little...
box also I got a call for a 200$ pet deposit when clearly on the Swan Hotel website it says service animals no pet fee. The little dude at the front desk said it's up to him.
THIS PLACE STOLE MY MONEY AND THEN THEY CALLED THE COPS ON ME PET FRIENDLY JUST DON'T BRING A PET HERE OR BE EXHILED TO A SUBSTANDARD ROOM. OH AND THE WATER GOT BOTH MY DOGS SICK. Believe me

Business Family

8/10

Excellent

04 Jan 2025

Malcolm

Nice

10/10

Exceptional

31 Dec 2024

adeniyi

The reception was cordial, respectful and responsive. It was professional. More grease to the elbow of Swan Motel, especially the staff members who are core to running the day-to-day services of this place. Many thanks.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2024

Ray

Initially, our room had a problem with the hot tub, but managed took care of it right away for us. The service is excellent.

Leisure Partner

4/10

Poor

15 Dec 2024

Wali

Service

4/10

Poor

08 Dec 2024

Amanda

I booked this place looking at reviews and had high hopes. Unfortunately it was the exact opposite. The place was dirty, blankets with burn marks in them. Empty kicthen with no amenities despite being an extended stay facility, which I paid to upgrade to. Denied access to the advertised shuttle service. Very disappointed and would not book again. WiFi was also extremely weak.

Leisure Family_with_children

2/10

Poor

07 Dec 2024

Verified traveler

Find somewhere else

Non smoke rooms smell like smoke, customer service sucks they think you’re threatening them because you speak firmly.

Music is played all night, during the day there’s barley anyone and at night time people use this motel for drugs and sex

Friends_and_family Family

8/10

Excellent

29 Nov 2024

idella

The tub wasn't working

2/10

Poor

25 Nov 2024

Rita

We called for the shuttle service at the airport. They did not tell us where to wait for the shuttle. We waited at the hotel shuttle area and this was not the location. It took us approximately 2 hours to leave the airport. We ended up calling Uber.
The following morning we were awoken at 4:44 am by the front desk banging on our door shouting out that it was time to check out. The front desk then used the key and opened our door. Check out wasn't until noon hour. She made an error and went to the wrong room. We couldn't get back to sleep afterwards as we were shaken by the experience. My husband went to the front desk and asked for a refund, or discount or some sort of compensation. The front desk had absolutely no compassion. We would not recommend this motel/hotel.

Leisure Partner

10/10

Exceptional

16 Nov 2024

Cassandra

Excellent

Partner

4/10

Poor

14 Nov 2024

Kenisha

I reserved a non-smoking room for my son and I. When we checked in, I was giving a remote control for the TV with no back on it. Then when we got to our room and I opened the door, it was filled with the stinking stench of cigarettes or cigar smoking. There was no running water in the bathroom sink. The sheet on the bed had a huge tear to the bottom. I wouldn't stay here again nor would I recommend anyone to stay here.

Leisure Family_with_children

8/10

Excellent

07 Nov 2024

patrick

The female employee at the desk was very sweet and kind

Business Self

8/10

Excellent

04 Nov 2024

Hala

I couldn’t use the shuttle because they don’t come to the arrivals they only go to departures so I have to take a taxi

Leisure Self

8/10

Excellent

02 Nov 2024

Dong

Good as long as a motel.

Business

6/10

Pleasant

20 Sep 2023

Ta

Need to do a better job of cleaning

Business_and_leisure Family_with_children

2/10

Poor

28 Aug 2023

Ashleigh

They need staffing that's going to give great customer service

Leisure Partner

8/10

Excellent

21 Aug 2023

Bryan

Great Hotel

Plenty of room. Wife loved the jetted bath. Customer Service was great

Partner

10/10

Exceptional

21 Aug 2023

anthony

I always love coming to the Swan

Leisure Partner

2/10

Poor

14 Aug 2023

Jennifer

We arrived around 2am and went right to sleep. We woke up in a sweat around 6am because the AC wasn't working. I went to take a shower and the overhead shower didn't work. There was mold all over the shower curtain and an infestation of bugs in the bathroom. The hotel floor was soft and sunk in in many areas, possibly due to mold. The towels provided had what looked like shoe marks on them and black dirt streaks. We were not given a refund. I know this hotel isn't fancy. I'm not looking for a place with a free breakfast or hot tub. But, this place was unlivable. This is not a \"you get what you pay for\" situation. The Swan Motel is in violation of multiple health codes and is breaking the law. Of course the manager, Gabriel, did not care and would not refund us for the night when I called the next day. I had booked through Expedia. I advised Expedia to take this listing off of their website and also called the local Health Dept/ Inspector. We spent all morning the following day looking for a place to shower since we weren't able to at the motel. We showered at the Planet Fitness and ended up finding another hotel for the following night. Overall, disgusted and upset by our experience.

Leisure Partner

8/10

Excellent

09 Aug 2023

Viera

Big updated rooms and bathrooms are a plus. Convenient airport shuttle service is available. At first a staff member couldn't find my reservation, but the morning person was very pleasant and helpful and straightened everything out. I just wish there was a hairdryer available in the bathroom.

Leisure

10/10

Exceptional

09 Aug 2023

Jocelyn

Good and clean place

2/10

Poor

07 Aug 2023

Todd

This was the worst,dirtiest,nastiest place ive ever stayed. I almost slept in my car

Leisure Friends

2/10

Poor

07 Aug 2023

Ankush

The room was very small as per shown in pictures and i asked for non smoking room but as we entered the room was full of cigarette smell and there were ashes on the floor.

Leisure Partner

4/10

Poor

07 Aug 2023

Vignesh Kumar

We have booked a non smoking room but while during checkin they provided the smoking room.

4/10

Poor

07 Aug 2023

Verified traveler

You Get What You Pay For

Obviously it's a cheap-ish motel, so you aren't expecting anything fancy. However, there were stains on the floor (that were a red-brown that was vaguely blood-like in appearance), dirt and trash that wasn't cleaned from the prior guest, and the room smelled awful.

Also, don't get back late or else they won't have enough parking spaces. Real fun to get back and be ready to head to bed and instead spend 20 minutes trying to figure out where to park.

Finally, be sure to bring cash. They required a $5 deposit for the room key and remote.

Partner

2/10

Poor

05 Aug 2023

Carl

I am not happy they have to fixe everything in the hotel

Leisure Family

8/10

Excellent

01 Aug 2023

Antonio

Nice place to stay can cook smoke etc housekeeper are nice good car service if going local i recomend staying here close to airport check out there weekly rate a younger

10/10

Exceptional

28 Jul 2023

ROBERT

Front desk very helpful, polite and great service.
Thanks for all your help!

Business Self

4/10

Poor

24 Jul 2023

Marissa

When I arrived at the hotel check in went smoothly. Getting to my room is smelled like someone had been smoking in there. The space was very small. I did not feel safe sleeping here && I was asked for a pet deposit after I had already checked out. I was never asked for a pet deposit when I checked in. T

Leisure Pet

4/10

Poor

06 May 2023

jerry

Roaches in my room and stained bed sheets.

6/10

Pleasant

03 May 2023

Kathy

Don't stay here!

Not so good. No food service. Loud music playing and desk doesn't know where it is coming from. it stopped for a few hours and resumed at 3am for another 1-2 hours. Another phone call did no good. I travel a lot and this was my worst hotel stay ever.

Self

6/10

Pleasant

02 May 2023

Daniel

Dated facilities.

Leisure Partner

2/10

Poor

22 Apr 2023

Carolina

Rudest receptionist ever

Do not ever stay here! For your security. Hotels.com if you keep playing with the algoritim of your ratings and offer places like this with a rate of 8 and above, I will consider stop using your services again because its dissapointing to expect a Very Good place and arrive to somewhere where the only you want to do is runaway

Friends_and_family Family

8/10

Excellent

19 Apr 2023

Randal

Good shuttle service to airport

Leisure Family

2/10

Poor

14 Aug 2022

Truong

Disappointed

Very dirty, stinky smell, never return or recommend

Friends_and_family Family

2/10

Poor

04 Aug 2022

Verified traveler

Terrible, unfriendly, dirty, noisy

No breakfast

Friends_and_family Family

8/10

Excellent

21 May 2022

Manisha

Functional, though small unit. Worked well for 1 night stay. Was hard to know if shuttle had left from airport.

Business_and_leisure Self

8/10

Excellent

10 May 2022

Helen

I had an issue with my original room, but the gentleman on reception sorted me another room without any fuss - he was extremely kind

Leisure

10/10

Exceptional

09 Apr 2022

Sherinna

Wild night

It was a great NIGHT!!!!

Partner

10/10

Exceptional

22 Mar 2022

Andrea

Perfect Stay!

I had a perfect stay at the Swan Hotel! From the excellent customer service at check in, the clean and spacious room and the location, I had a great experience. I will definitely stay here again, whenever I’m in the area.

Partner

10/10

Exceptional

21 Mar 2022

Shawn

The room

Leisure Partner

4/10

Poor

28 Aug 2021

samuel

Everything, from the tv remote to the card to get to the laundry required a cash deposit The suites are for extended stay, NOT the rooms. The rooms are tile 400sq ft rooms with no fridge, no microwave, and no where to put much luggage. This is the first hotel Ive ever been to without even a fridge. I had to get an air purifier to get the smoke and such ouy of the air in a nonsmoking room. The shower/bathtub is in the bedroom in the far wall and completely separate from the bathroom. I had to wipe the floor down with a wet towel to get the grime off the floor. The night shift people are friendly enough but the day shifters are short, rude, and indifferent. They're obsessed with doing housekeeping daily and won't let you go more than a few days without it like theyll be punished if they don't. The rooms are predominately for by the hour or night. If it weren't for the location in comparison to my work assignment and paying on my own I'd have gone elsewhere.

Business Self

2/10

Poor

25 Aug 2021

Timothy

VERY MISLEADING

VERY MISLEADING, i BOOKED A ROOM JUST FOR THE SPA TUB, ALLI GOT WAS A REGURAL TUB.
Not to mention the rooms are NOT sound proof, All I heard at night was people talking in the hall, and doors slamming. The bar well buy a bottle and take it to your room!

Self

6/10

Pleasant

09 Aug 2021

Alferdo

The Swan Motel in Linden

The stay was good the Swan Motel it was a low end no frills room-
The comforter had cigarette burns in it even though my room was a non-smoking room.

Also the Swan Motel has short stays for people who want to stay 4 hours- so the traffic on the Swan Motel’s property was high & busy-

The comfort of the room was ok, on a scale of 1 to 10 it was a 4 for me and I will not be staying there again -

But to the Swan Motel’s credit if you want a clean no-frills room then it is a good place to stay-

Business

2/10

Poor

08 Aug 2021

Timothy

Misleading

Misleading pictures. I choose this motel based on the picture of the tub. It had no jets in it. The staff was very rude. Never again

Self

6/10

Pleasant

15 Jul 2021

Verified traveler

Swan Motel

The gentleman at the front desk was lovely, beds were comfortable and the location was ideal for my purposes. The property is old and a bit run down. The floors were clean but the register in the bathroom had a layer of greasy grime and there were ants around the tub. The bedding and towels were clean but had holes and some staining.

Friends_and_family Family

8/10

Excellent

23 Jan 2021

Nicholas

Well worth it!!

It was great for the money huge apartment with one bedroom full kitchen... Carpets need a good cleaning but overall good exprience!!

Partner