Name: Four Points By Sheraton Atlanta Airport West
Address: 3520 North Desert Drive, East Point, 30344, US

10/10

Exceptional

15 Jul 2026

Dayy

I love it. Will stay here again

Partner

8/10

Excellent

14 Jul 2026

Sierra

If needed I would go back. Paid parking.

Partner

10/10

Exceptional

13 Jul 2026

Shonda

Staff was very nice and helpful. Property was so gorgeous and clean. Rooms was smelling good and clean also updated . Nice 50 inch tv on wall . Bed comfortable and clean. Food was delicious! I enjoyed myself

Self

8/10

Excellent

11 Jul 2026

Samantha

Shuttle pickup was unreliable- i had to wait almost 1 hour and the shuttle was so packed that some people had to sit on the floor of the van and others were left behind at the airport. The bedsheets and bathroom were clean, however the room furniture was scratched and worn. Hot breakfast buffet was decent ($20pp) and the lady staffing food service (Velvet?) was very friendly.

Self

6/10

Pleasant

06 Jul 2026

keziah

needs a better check in platform. explaining what they offer. During my stay i was embarrassed twice with a staff. When you don’t know based off your experience at other places, you don’t know. The job can be done better.

Partner

10/10

Exceptional

05 Jul 2026

Shalonda

Rooms were clean staff was very nice and professional when I got there to check in it was done in a timely manner

Partner

2/10

Poor

05 Jul 2026

Suzette

The staff was great but the room smelled moldy did not have a good experience with the room. Will not be booking that location in the future.

Self

2/10

Poor

05 Jul 2026

Tierrah

Staff gave me a room & the door didn’t lock. They switched my room and my second room there was dry blood on the covers. Counters wasn’t cleaned or anything.

Self

10/10

Exceptional

05 Jul 2026

Christopher

Quick stay due to a delay but I found everything very clean, modern, and efficient! Great and friendly staff

10/10

Exceptional

04 Jul 2026

Uniqua

It was amazing I love staying here can’t wait to stay again

10/10

Exceptional

04 Jul 2026

Heather

Clean room nice hotel and great staff

Partner

10/10

Exceptional

03 Jul 2026

Maria Victoria

100% recomendable!
Todo espectacular!!

Family_with_children

8/10

Excellent

28 Jun 2026

Amelia

Clean rooms and the most helpful staff. A good option for overnight airport stay in Atlanta though a bit longer drive to airport. The shuttle was fine but overfull

Self

4/10

Poor

15 Jun 2026

Howard

Room and furniture were in poor shape and Bugs

10/10

Exceptional

14 Jun 2026

Tonisha

Upon arrival I was greeted by front desk very helpful. I was very early and was able to check in early. Clean room. AC was on. Room had a lot of space. The bar, staff and the breakfast were great. Everyone was friendly. I will come back.

Self

4/10

Poor

12 Jun 2026

Tierra

Parking was terrible due to the people using the vicinity for airport parking.

Friends

10/10

Exceptional

08 Jun 2026

Tara

The staff was beyond welcoming and kind. Such a pleasure interacting with them each day!

Family_with_children

10/10

Exceptional

07 Jun 2026

roderick

Awesome stay especially the two ladies working front desk I love them

Family

10/10

Exceptional

06 Jun 2026

Terence

Great location and easy access to the airport. Restaurants were near the property.

Friends_and_family Friends

6/10

Pleasant

05 Jun 2026

Krystle

It was a nice place small rooms and very tiny bathroom but it was good the breakfast was delicious

10/10

Exceptional

03 Jun 2026

Jeff

Great place

Partner

8/10

Excellent

03 Jun 2026

Russell

Price could’ve been a little lower but everything was nice and clean.

Family_with_children

10/10

Exceptional

31 May 2026

Andrea

.

Self

4/10

Poor

30 May 2026

Najiyyah

The rooom was decent but, there was only one person checking people into the property and they took about 30 minutes trying to find someone else’s reservation on the persons phone while what looked like a manager kept passing by not offering to check others in. Also there was no tv service available the whole time and we were not informed of this at check in. They stated it would be up around midnight and it never happened. We wanted to relax before our long flight and unwind but that wasn’t possible

Partner

2/10

Poor

29 May 2026

Christopher

I will never stay there again

Partner

10/10

Exceptional

28 May 2026

Laura

Nice hotel

4/10

Poor

25 May 2026

Anthony

Said they would service room but never did and only brought towels

Partner

10/10

Exceptional

24 May 2026

Justin

Place was great. Super nice staff!

Business Friends

10/10

Exceptional

24 May 2026

Leanne

I enjoyed my day. It was very clean and smelled good.

Self

10/10

Exceptional

24 May 2026

Micajah

clean rom

Partner

8/10

Excellent

24 May 2026

Tina

Clean rooms, restrooms and lobby. Elevators a little dirty.

4/10

Poor

22 May 2026

Marco

Unfortunately, our experience was very disappointing. The rooms felt extremely crowded, and the condition of the property was unacceptable. We entered through the side of the building, which was filthy—trash cans were overflowing, and there was dog feces scattered throughout the outside area.

On top of that, there was a strong smell of marijuana throughout the property. We voiced our concerns, and as we were walking away, we overheard one employee say to another, “Do they realize where they’re at?” which felt incredibly unprofessional and dismissive.

Overall, this was a very negative experience, and based on what we encountered, I would not recommend staying here.

Family_with_children

10/10

Exceptional

22 May 2026

lynnzie

Perfect location
My favorite property is still beautiful, however the furniture in the rooms will need updating!
Wood furniture was nicked and became a distraction to me. Had to change rooms to feel comfortable
After changing rooms, my stay was completely comfortable.

10/10

Exceptional

20 May 2026

Joanne

Staff was great

10/10

Exceptional

20 May 2026

Jason

Very helpful staff!

Family

10/10

Exceptional

20 May 2026

Jocelyn

Overall good hotel, the only issue we encountered was that the sheets were dirty. But the staff came and changed them almost immediately.

Family

10/10

Exceptional

19 May 2026

Maurice

Lovely ambience

10/10

Exceptional

16 May 2026

James

The room was clean and it was quiet around the area.

Self

10/10

Exceptional

15 May 2026

Leonard

Clean and convenient

Self

6/10

Pleasant

14 May 2026

Athanasia

Staff was nice, and room was decent

Self

6/10

Pleasant

13 May 2026

Kathrina

Clean room, some staff were helpful and professional

Friends

10/10

Exceptional

11 May 2026

James

Highly recommend, if you in the East Point area or atlanta , it doesn't matter great place to stay

Self

8/10

Excellent

10 May 2026

Shaneiqua

While my stay was a short weekend stay I utilized the shuttle to and from the airport which was a quick ride. Upon my check-in I met the nicest young woman that Marriot has probably ever employed named Kayla. She provided the best service ever just with checking in. She didn't make me feel like a guest, I felt like I was visiting family. Kayla was so helpful and warm to my husband and I. Marriot truly has a gem and I wanted them know that.

The room itself was clean and all the workers were very helpful and responsive. My only gripes are that the water was too hot and only the local channels were working. I know, who complains about water being too hot and the TV channels.

Partner

10/10

Exceptional

09 May 2026

Lakila

Everything EXCELLENT! Always enjoy my stay.

Partner

10/10

Exceptional

07 May 2026

Mike

Great and friendly hotel. About 5-10 mins from airport, there are 2 locations. I chose the wrong one. But they still offered shuttle service both ways, very friendly and great staff

Partner

10/10

Exceptional

05 May 2026

Shirvany

Impeccable establishment!!
Quite impressive 5star quality, exemplary customer service etiquette, and the best INTERNATIONAL Breakfast buffet by far!

Business

6/10

Pleasant

04 May 2026

Colleen

I was a bit surprised and expected a cleaner looking room based on the rating. It wasn't dirty but I wouldn't say it was very clean overall. Dated decor and scratchy towels. Staff was nice and helpful.

Self

8/10

Excellent

04 May 2026

Kela

The junior suite was a nice size. The room was clean and it was a relaxing atomsphere.

Self

10/10

Exceptional

03 May 2026

Terry

Very nice stay!!

Self

10/10

Exceptional

03 May 2026

Dennis

Clean room and friendly staff

Self

10/10

Exceptional

01 May 2026

amyra

The staff were helpful and welcoming. The room was cleaned nicely after my first night’s stay.

Partner

10/10

Exceptional

26 Apr 2026

William

Only issue was there was no shower soap in container on two nights. They cleaned prior to me checking in and at 1 am in the morning had to use shampoo soap. Left early the next morning and came back later that evening after they cleaned the room again including changing my towels and the shower soap container was still empty. Don’t understand why this is not checked before customers check in or when the towels are exchanged. Other than that the room was great.

Family

8/10

Excellent

25 Apr 2026

Dominick

Room was nice

Friends

10/10

Exceptional

25 Apr 2026

Heather

Friendly & helpful staff.

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

James

The room was clean and the staff was pleasant.

Self

6/10

Pleasant

20 Apr 2026

Taqiyah

The hotel is average. No pool while I was there which was the reason I booked.

Self

6/10

Pleasant

16 Apr 2026

Charles

We

10/10

Exceptional

16 Apr 2026

Raisal

Yes

6/10

Pleasant

15 Apr 2026

Brian

Our room was dirty and I got a suite and it had an big board member desk and chairs in it rather than a living area. Asked for a roll away and was told they didnt have any. Dirty and aged

Partner

4/10

Poor

10 Apr 2026

Taqiyah

The hotel was okay. It gives off luxury in the photos but in person you can tell it’s a bit rundown. The breakfast was okay not really worth the price and the pool was closed due to the season but I wish that was communicated.

10/10

Exceptional

07 Apr 2026

Melissa

Yes

10/10

Exceptional

07 Apr 2026

Justine

Didnt use pool or shuttle

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Wyquetta

Clean rooms and great staff

Partner

10/10

Exceptional

01 Apr 2026

hayden

Nice!

6/10

Pleasant

01 Apr 2026

PAUL

Room was very clean as were the hallways, entryway and stairs. I was surprised though regarding the poor maintenance to the grass, shrubs and trees on the outside of this property. I would have assumed better from a hotel chain of this quality

Partner

10/10

Exceptional

30 Mar 2026

Resha

The rims were clean and the staff were really nice!

10/10

Exceptional

30 Mar 2026

Karlene

4 Points offered a very comfortable stay near the airport, restuarants and shopping. It has a bar and dining options on the premises as well. The staff was great to work with and as a bonus, we found that we could leave our car parked there for a daily rate while we traveled, that is less expensive and easier than the local park and rides in the area that we have been using for many years. We will definitely consider 4 Points West the next time we have a very early flight and for future airport parking.

Business

10/10

Exceptional

29 Mar 2026

James

I had a great room this time. The staff was all helpful.

Self

10/10

Exceptional

27 Mar 2026

Kevin

Clean room. Updated bathroom. Overpriced continental breakfast bar.

8/10

Excellent

27 Mar 2026

Jeremy

Rooms were clean

Self

10/10

Exceptional

26 Mar 2026

Naima

Everything was good

Self

10/10

Exceptional

22 Mar 2026

Patricia

Property is convenient to airport and shopping!
Clean with a great breakfast full of options and a bar open late! Staff was friendly. Rooms are large and clean. Parking is ample and @ )10 a day, reasonable! I would come back again and highly recommend!

Family

4/10

Poor

22 Mar 2026

Steven

Needed to change to a different room due to what looked like possibly a bed bug and eggs on the comforter. Thought maybe I’d be accommodated a little more than just a change of room due to the inconvenience.

Partner

4/10

Poor

22 Mar 2026

Sime

Airport Shuttle! 10/10

Self

8/10

Excellent

18 Mar 2026

wendi

Convenient airport shuttle, clean rooms

Partner

8/10

Excellent

18 Mar 2026

Diane

Clean

Friends_and_family Friends

8/10

Excellent

17 Mar 2026

Cynthia

I didn’t know they had long term parking nor that you had to pay in advance for breakfast. The hotel is clean and friendly.

4/10

Poor

17 Mar 2026

Melissa

So many loud people around. The hallways smelled like pot. The poor staff and hotel was nice tho

Self

10/10

Exceptional

15 Mar 2026

James

The AC unit definitely kept the room cool and the room was, as always, clean and well-kept.

Self

10/10

Exceptional

14 Mar 2026

James

Yes the shuttle was easy to locate and the AC definitely kept my room cool.

Self

2/10

Poor

14 Mar 2026

Tiffany

No air in the room. No bath stopper. I had to use my two portable fans. It was so annoying

2/10

Poor

13 Mar 2026

Lisa

The room was dirty. We pulled up the Detective with his lights on and lots of people were outside doing drugs. The bathroom was dirty and i would not step on the carpet barefoot. I ordered a cheeseburger medium with fries - it was 30 minutes before closing. The burger came out raw and the fries not cooked all the way. I did not eat it but paid for it. it is a very unsafe place to stay. THE SHUTTLE WAS 445 MINUTES LATE picking us up from training. we were out in a parking lot terrified. I called three times, finally the sales guy Asian Eric they called him came to get us.

Business

10/10

Exceptional

10 Mar 2026

Rebecka

When Delta completely let us down, and I mean completely, at least Sheraton was there. We aren’t big travelers, so when I found out I was going to have to miss an extra day of work that I could ill afford for multiple reasons, (I had no idea the airline would pick up the tab…it’s happened to us a couple other times and they’ve just smiled, waved and said, “Sorry guys, we’ll see you tomorrow!”👋 I was looking for something close to the airport… Long story short, I had to pay, but I wasn’t mad. I got a good sleep and believe me, I needed it for the day that followed…🙄

2/10

Poor

09 Mar 2026

Willie

Bugs in room no privacy

6/10

Pleasant

09 Mar 2026

Anthony

The staff was very professional and friendly. An issue that I noticed was the ADA. There was no ramps for any handicap person. There was no accessibility reasonable for a handicap person. Expedia needs to look at their ad and redo the accommodations. There is too many misguided items put in the ad for example breakfast included however, guest would still have to pay an additional charge. only setback I witnessed and observed is the staff from the front who does the check-in needs to coordinate with staff from other departments. Note of concern, the showerhead and assembly was unable to connect to the Guide code, leaving the showerhead and assembly non-hands-free.

10/10

Exceptional

08 Mar 2026

Brookes

Easy check in and very nice staff.

10/10

Exceptional

08 Mar 2026

Jasmine

Great location, secured parking lot, the restaurant and bar has good choices of delicious meals and alcohol drinks

Self

4/10

Poor

07 Mar 2026

Miriam

First room they put is in, 126, when we turned the water on for the shower, the handle just completely came out of the wall. The room had a very funky smell as well. I called the front desk and they switched our room to 607. The room was nice, but the air con was nonfunctioning. By the time we figured that out, it was already 2am and we were exhausted. Hence, needing a hotel room to sleep in. Woke up sweating multiple times. They also charge $10 to park your car...like what? Would never stay here again.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Makeshia

very nice

4/10

Poor

04 Mar 2026

David

My hotel room was not clean. Smudges all over the furniture. Roach in the bathroom in the morning. Breakfast Buffett was missing items and not well stocked. Tried to make me pay twice for breakfast because they forgot to give me a breakfast ticket when I checked in. Not impressed at all.

Self

10/10

Exceptional

03 Mar 2026

James

The room was clean and the staff was excellent.

Self

8/10

Excellent

01 Mar 2026

Vivhar

Customer service was a 5 but accommodation for extra towels was a 2.

Self

10/10

Exceptional

01 Mar 2026

James

The room was clean and my bed was comfortable.

Self

6/10

Pleasant

01 Mar 2026

Virgen

Staff was excellent! Only one elevator working and faucet broken on sink in bathroom.

10/10

Exceptional

28 Feb 2026

Lloyd

Great

Partner

10/10

Exceptional

27 Feb 2026

Lloyd

Cool

6/10

Pleasant

25 Feb 2026

Barbara

Not a great night. The HVAC was so loud and making a horrible noise, kept us up all night, each time it kicked on or off. The faucet leaked all over the bathroom counter every time it was used. The bathroom door took some serious effort to even close it. We had a noon check out but at 9:30am staff opened our door, thankfully the top was locked so they couldn’t come all the way in. Staff also rudely stated, someone is in here. Well if we weren’t awake, we were now. Staff at the counter was extremely nice at check in. We were on the second floor, end of the hall. Walking down the hall all we could smell was pot. Guess you can’t smoke cigarettes in a room anymore but everyone can stink the place up with pot smoke.

6/10

Pleasant

24 Feb 2026

Gary

Room was fine, my favorite of all the different hotels in stayed at in numerous Atlanta trips

Self

10/10

Exceptional

23 Feb 2026

Chris

Staff was nice , clean room , quiet, right by restaurant & shopping, close to expressway, breakfast was good , bed was soft , shower pressure great , i will return again

Partner

4/10

Poor

22 Feb 2026

Chanté

The staff were very nice and welcoming. However, the floors were sticky throughout the entire lobby including the elevators. The cleanliness was below average and the radiator screamed at me all night. I recommend searching around.

Family