Name: Courtyard Atlanta Airport West
Address: 3400 Creek Pointe Drive, East Point, 30344, US

10/10

Exceptional

12 Jul 2026

Lori

I had an excellent stay at Courtyard by Marriott Atlanta Airport West. The hotel was very clean, and the bed was extremely comfortable, which made it easy to relax after a long day. I also really appreciated the staff accommodating a late check-out, which added to the overall convenience of my stay.
The location is another big plus close to everything and very easy to get around. I would definitely stay here again and recommend it to others visiting the Atlanta area.

Friends_and_family Friends

6/10

Pleasant

12 Jul 2026

Evangeline

Misleading advertisement.
Expedia states that this hotel offers free breakfast, but when we arrived, the staff informed us that this information is incorrect. They said the listing on Expedia contains misinformation and that they are unable to change it.

Family_with_children

10/10

Exceptional

11 Jul 2026

Santiago

What an immaculate place! From the spotless facilities to the thoughtful details everywhere, everything was perfect. The staff were extremely professional and incredibly helpful—they were constantly checking in, going out of their way to assist, and making sure every part of our experience was great. Highly recommend!

Family

6/10

Pleasant

10 Jul 2026

Kiandra

Staff were great!! Pool was dirty , whole reason for picking this room! Was really upset about that!

Partner

10/10

Exceptional

05 Jul 2026

Jasmin

It was cool

2/10

Poor

01 Jul 2026

Leila

I was not a fan of this hotel. Another company charges $10 to park, the pool was not cleaned nor towels maintained, ice machine had not been cleaned or inspected since December of 2025 and it did not work. I was not impressed and if I could get a refund I would. The best part of the stay was the front desk attendant.

Family_with_children

10/10

Exceptional

30 May 2026

Jacob

Great

Self

8/10

Excellent

29 Apr 2026

Ben

Good

Friends

6/10

Pleasant

07 Apr 2026

Nicole

Bathroom was not clean

Self

8/10

Excellent

03 Apr 2026

Juanean

Ice machine not working on my room floor. Construction work being done on property. No microwave available in room.

Friends_and_family Friends

8/10

Excellent

28 Mar 2026

Cathy

The property is being renovated. The staff was very helpful, and the pool and outdoor lounge area should be very nice in the summer.

Friends

10/10

Exceptional

21 Mar 2026

Brandon

The cleanliness was good and the scenery

Self

4/10

Poor

19 Mar 2026

Aya

Shower took forever to heat up. My room phone was broken so I had to call front desk with my cell. The staff was kind but each time I went to them, I had to wait a couple of minutes for them to appear. No bell to call them either. It seems the staffs family just hangs out in the lobby as well. The room was alright. Not the worst but not the best. I'd give it a 2.5/5.

Business Self

2/10

Poor

16 Mar 2026

Kimberly

Expedia said hot tub nope not one! Said pool doesnt say seasonal! Pool was closed. Said sleeps 5 adults wasnt had 2 beds for the 4. Never said 5th adult had to sleep in a office chair. Soooo Not the hotels fault but hotel didnt have rollaway bed eitherim disappointed in Expedia will not trust with our company trips again

Business

10/10

Exceptional

05 Mar 2026

Samuel

Everything was great. Will definitely be back.

Friends_and_family Family

6/10

Pleasant

24 Feb 2026

shawn

Property and some of the staff need help. If I didn’t catch the flu on a 26 hr flight back from Asia in would have never stayed more then a night but was forced to stay 3. The room was dated with chip paint everywhere and carpet that look like a loin got at it. The pillows couldn’t be any more lumpy and worn.
Due to being really sick I had the DO NOT DISTURB on. Well lot of good that did. The maid knocked twice and the front desk 3 times. They are doing work in the hotel that sounded like the building was coming down starting at 830 am and ending after 6pm. No buffet breakfast at all, that was a first in the last 37 hotels in 5 months. Let’s not even get into the the front desk guy with huge hair just being extremely rude, incredible. Oh the remote takes three pushes to work once and you need to be perfectly position for it to change the channel.

4/10

Poor

21 Feb 2026

Jonathan

Because of remodeling, had to run the shower for at least 10 minutes for lukewarm water. No breakfast. Way overpriced for what was provided.

10/10

Exceptional

19 Feb 2026

John

Yes

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Daniel

The staff was very courteous and welcoming. My shower had water pressure issues. Also the hotel promotes it’s breakfast service, but is very understaffed with long waits if you order a food item.

Leisure Self

8/10

Excellent

21 Jan 2026

Deborah

Room was clean. There was coffee in the room but no cram or sugar. I chose this hotel because they advertised a restaurant and buffet breakfast. The restaurant had a small menu and sandwiches. There was no buffet breakfast. It was cereal and fruit so I was disappointed.

Partner

10/10

Exceptional

19 Jan 2026

adrian

Staff was friendly

Business

4/10

Poor

21 Nov 2025

Jamal

I love the room but the fire alarm kept going off in the middle of the night

6/10

Pleasant

19 Nov 2025

Mary Jo

The room we stayed in was very, very noisy due to trucks pulling up to empty the dumpster and other things.(105)
The check in staff was very friendly.
Bruce, the courtesy van driver was SO WONDERFUL and the best part of our stay!! He took us to 3 locations. I would return to your hotel if I knew he was working.
There was a roach on the side of my bed covers.
The ice machine was broken and I was told I would have to go to the 3rd floor to get ice. Was too tired to make the trip.
At breakfast at your food bar, only one young man was working and doing his best, was friendly...but very stressed. But apparently, the main person was out that day. The wait was too long.
The commode ran all night.

Leisure Friends

6/10

Pleasant

10 Nov 2025

Kevin

Service ok room was very nice

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Felicia

The fact that all the items in the little convenient store were complimentary. That was outstsnding!

10/10

Exceptional

22 Oct 2025

Maxie Tolliver

Excellent choices, energizing good quality.

2/10

Poor

17 Oct 2025

Stacy Marcel

What I did not like was the water! Water in the sink never got hot, toilet wasn't working properly. Had to flush twice on numerous time!

Business Family

8/10

Excellent

11 Oct 2025

Felicia

The hotel was clean and everyone was friendly. The room I had needed some upgrades but it was ok

Leisure Partner

2/10

Poor

02 Oct 2025

Bennie

Very disappointing

This location was in the midst of renovation and the staff were doing the best they could under the circumstances.

Partner

8/10

Excellent

26 Sep 2025

Kathryn

Great area for shopping and dining.

Leisure Self

6/10

Pleasant

25 Sep 2025

Kerina

My room was full of mold, the linens were not clean. My door was previously kicked in and wouldn’t lock I had to put a chair in front to feel safe. The lighting out back in the lounge area was broken

Business_and_leisure Self

8/10

Excellent

22 Sep 2025

Tiheia

Very nice stay and close to stores and restaurants.

Business_and_leisure Partner

4/10

Poor

31 Aug 2025

Rasheta

It needs to be renovated. There is no free breakfast or a bar.... which Marriott brand is known for! Would not recommend this hotel and I wont be going back

Leisure Friends

4/10

Poor

22 Aug 2025

Brian

First and last time at this Courtyard

Horrible experience. Hotel charged for parking even after i showed them the booking stating they have free parking. Shower had no body wash and when i asked for some they stated they had no more and would give me the little bars of soap. When they generated my key they must have only done it for a day because i returned to the room on my second day and was locked out. Had to go back down and deal with the rude front desk to get me back in my room.

Business

2/10

Poor

21 Aug 2025

Nicole

Don’t stay here. Was not worth it

6/10

Pleasant

05 Aug 2025

Michael

Check in took much longer than it should and although the issue was ultimately solved there was an issue with the parking being listed free online and them charging $5 to park which seems crazy given the location.

Business Self

10/10

Exceptional

03 Aug 2025

Jennifer

Everything was wonderful

Leisure Family

10/10

Exceptional

29 Jul 2025

Heather

Wonderful staff

The staff was EXCELLENT!! The rooms were old and sofa was stained

Friends_and_family Family

8/10

Excellent

20 Jul 2025

Jennifer

There isn’t anything that makes this hotel standout. This is your average hotel. They have limited dining services in the morning from 6am-10am and dinner from 5pm-9pm. Your room key resets at 12pm everyday so you will need to stop by the front desk for them to reactivate your key, which can be annoying when they have a line and are assisting other people for the same issue. We spent time at the pool for 2 days, but had to sit it short due to the large amounts of wasps and bees in the sitting area.

Leisure Family

10/10

Exceptional

15 Jul 2025

Robert Anthony

Nice place

6/10

Pleasant

14 Jul 2025

Robin

The stay and hotel lobby is very nice. I am a courtyard Marriott member and have been for years. As a travel agent I always book my clients and my travel with Marriott. My experience here at the airport location was the worst. We experienced not one bug in our room upon arrival but 2. There was a bug on the curtain that we had to kill and there was one on the bed covers. On the inside of the covers, thankfully I always spray my beds first and noticed it. Needless to say, we wasn’t able to get a good nights rest. We paid for double beds but wasn’t comfortable sleeping by the window or in the bed by the window. Upon checkout no one at the front desk ask how was our stay?

Business_and_leisure

2/10

Poor

12 Jul 2025

Craig

This was a bad experience. The tv did not work, the coffee tray insert was the wrong size, the place smelled bad and the property was just “tired”. No ice machines were working and the pool water looked more green than blue. Bummed I stayed here. The only positive was the proximity to the airport.

Leisure Family

2/10

Poor

07 Jul 2025

Randall

Not Please at all !

Well to start off the a/c didn't work in the living room area, the tolet wouldn't flush, the whole area had a fowl smell.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Andrea

A great stay

8/10

Excellent

28 Jun 2025

Lawrence

It was a good stay

Business

8/10

Excellent

24 Jun 2025

Monika

Good location and friendly staff

Leisure Family

4/10

Poor

23 Jun 2025

Tempriss

This was the most run down Marriott I’ve ever stayed in. I have pictures and it’s nothing short of disgusting.

Self

10/10

Exceptional

20 Jun 2025

JESSICA

The staff were amazing from the get go. We were greeted with warm smiles & fun conversation at check in. They seemed interested on why we came & even remembered to stop us to ask how our race went. They really made us feel welcomed so much so that we tried to book them for our trip in June but we booked another Marriot by mistake (they were also amazing-I’m doing my reviews in backwards order). We asked about cigar bars on the area with one of the women writing down a few for us.

The rooms were nice & clean. The beds were comfortable. The hotel smelled great too. Definitely recommend! They made me want to stick with the Marriot name for all stays.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Shericka

Beautiful, clean, properly. Professional and nice staff. Will stay every time I’m in Atlanta

Leisure Partner

8/10

Excellent

13 Jun 2025

Lynetta

Property was nice. Close to shopping and dining areas. Staff was nice and friendly. Room was nice and clean. The only bad thing was the outside sitting area and pool wasn’t clean, and the breakfast options were poor.

Leisure Family

10/10

Exceptional

11 Jun 2025

Paula

Disappointing to find out they didn’t serve alcohol

Business_and_leisure

4/10

Poor

10 Jun 2025

gloria

The customer service was rude and disrespectful after he told me I couldn’t get another or a different refrigerator. Me being on meds and they needed to put in the fridge. But thank God for the young lady Chelsea who was working with him. Went and got another fridge and brought it to us. She was very very helpful!

Friends_and_family Family

8/10

Excellent

09 Jun 2025

[email protected]

Was close to the Airport

10/10

Exceptional

05 Jun 2025

Sara

Great overnight stay

8/10

Excellent

01 Jun 2025

christopher

Terrible wifi, my 2nd visit with same issue.
Pool water was green, uncleaned. Only 1 washer out of 2 working

Leisure Family

10/10

Exceptional

01 Jun 2025

Tee

It was good

Business

8/10

Excellent

17 May 2025

Graham

Best hotel in that little area

It was great honestly except they didn’t provide breakfast like they said they would so 4 stars. Best hotel in that area. Shopping center has good stores but rough crowd.

Business

2/10

Poor

11 May 2025

delonte

Room was fill with ants. I walk out the room for a coupler hours and came back to ants eating my food.

6/10

Pleasant

10 May 2025

Joseph

Not worth the rate

Condition of hotel from outside and lobby is not bad - when we get there and get our keys, the battery on the door lock had to be replaced....then we get in the room and begin to notice things that arent 'clean' including HAIR ON THE CEILING in the bathroom and WATER STAINS on the bathroom ceiling. For the price they are charging AND charging extra for parking....they need to do a better job AND they need to offer a free breakfast buffet - they dont even have coffee (complimentary) available...Elevator - 1 of them was out of order and I was told by another guest, was out all week; ice machines were all out of order and that earlier in the week, for 2 days, there was no hot water...There are other choices that are less expensive - this is disheartening as I am a Marriott Platinum member and expect better

Friends_and_family Family

8/10

Excellent

08 May 2025

Alicia

NA

2/10

Poor

06 May 2025

Marqouis

Terrible, nothing in the room was clean and the bathroom was dirty

Friends_and_family Family

10/10

Exceptional

02 May 2025

Jessica

Very pleasant room was nice

Leisure Family

4/10

Poor

28 Apr 2025

john

First the people were very nice, the shuttle drivers and front desk were nice. However, when I arrived and got my first room the fridge was broken. Asked for a fix, I was in a king suite, got down graded to a double queen, but yeah the fridge worked, had a place for my diabetes medication. Took a long time to get up and down as one of the elevators was broken the whole stay. Second room, bathroom door was broken, wouldn't open all the way or close completely. Internet and tv, my tv would not connect to the netflix or max, just spun and said no connetivity. called the front desk 4 times over 2 days and said we will send a person, never did... overall a very sad stay, one of the worst Courtyard properties I have stayed at...

Business Self

2/10

Poor

18 Apr 2025

floyd

The property representative double charged me for the room and then laughed about it. Told me funds will be returned to my card and it has not been returned. The water in the shower would not get hot and I let it run for over an hour.

Leisure Family

6/10

Pleasant

25 Mar 2025

Verified traveler

Just ok.. good for 1 night early/late flight

Just stayed because my family had an early flight. I love Marriott but this one was just “ok”. I read reviews before and after booking decided to stay away. Front desk I got today was friendly and accommodating. Rooms rather old felt dusty..very dark .. wallpaper needs to go. The old bathroom fan ran 24/7 rather annoying. They should renovate that bathroom altogether. Toilet seat wobbly, didn’t flush well. sink drain didn’t drain well just filled up. Personally if they should switch to no carpet.. made me feel icky cause it was clearly not clean. However, even though I was physical uncomfortably with the surrounding the bed was comfy. And sheets appeared clean. Was the only 1bed suite available on short notice to accommodate my family. Would not stay again though.

Friends_and_family Family

8/10

Excellent

23 Mar 2025

Verified traveler

Soccer weekend

Stayed for a soccer tournament. Staff was very friendly. Only negative was the ice machines were all out of order.

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

terry

The property manager was very nice and supportive. But rooms was average at best. Drugs smelling coming from multiple rooms.

Leisure Family

10/10

Exceptional

10 Mar 2025

Kristen

They did not have a hot tub or serve alcohol on site as advertised. However, the stay was nice and quiet. The staff were friendly and it was in a good location

Business_and_leisure Self

10/10

Exceptional

17 Feb 2025

Jeanine

Clean hotel, friendly staff

Leisure Family

2/10

Poor

16 Feb 2025

Lisa

After prepaying our stay we arrived to a long line and one person working. After about 30 minutes the guy finally came out and said they had no rooms left. There was a line about 10 people who were all turned away. I will be seeking a refund! The hotel was dirty inside too!

Leisure Family_with_children

8/10

Excellent

14 Feb 2025

Susan

This property is in need of some renovations. The rooms seem dingy. The headboards are atrocious. They are slip covered and have holes in them. Other than being conveniently located and friendly staff it leaves a lot to be desired.

Business Family

2/10

Poor

12 Feb 2025

Verified traveler

Avoid this hotel

Room (and hallways) smell HEAVILY of smoke, please pick any other hotel. When I complained, I was told rooms were sold out (though a simple check online proved otherwise) and that they were trying to address this as this had become a big issue at this hotel. I was told to open the window to air it out in 30 degree weather, and that it would be written up — but no one came to check on the room. I was later placed in another room that was slightly better. We additionally were told that they were checking people into rooms that already had guests inside them, which was causing confusion for everyone the night we stayed here. Receptionists sit on their cell phones and talk to friends while guests are in the lobby, or are generally apathetic. Breakfast also does not open on time - if you advertise a start time at an airport hotel where people have flights to catch, you should probably open at that time. People were waiting over twenty minutes for an oatmeal. There are many other options near the airport (including another hotel right beside this one) — don’t make my same mistake.

10/10

Exceptional

11 Feb 2025

Terry

Customer service was amazing

Partner

10/10

Exceptional

21 Jan 2025

Anne

Weather was terrible and staff couldn’t get to the hotel. But the staff that were there were great and worked hard to provide excellent service. Because of icy roads, Patrice took 2 1/2 hours to get to her shift at the bistro. But she was wonderful and provided excellent service.

Leisure Partner

10/10

Exceptional

21 Jan 2025

Dedrick

Everything was pleasant. The only thing I didn’t like was that room cleaning only happens every other day.

Leisure Friends

2/10

Poor

20 Jan 2025

Sarah

No hot water. Someone was yelling and cussing in the hallway at 3am

2/10

Poor

20 Jan 2025

James

Check in was rude. Tv had the wrong remote in room and internet was hard to get up

2/10

Poor

13 Jan 2025

Esmeralda

Initial front desk was extremely rude. Ignored me even tho I said hello n excuse me. Original room assigned had maintenance still working in it. Went downstairs and got another room and the door lock and key would not work. Maintenance “changed” the battery on door lock and still unable to access room .. every time I left the room and came back, I had to constantly ask front desk to “fix” or “reset” the key and no luck… spent everyday going up n down the elevator looking for someone to open my room .. front desk would not change room but kept “resetting” the key with no luck.

Business_and_leisure

4/10

Poor

08 Jan 2025

Stephen

poor services through my 3 days stay my room was not clean.

Business Self

10/10

Exceptional

30 Dec 2024

Mark

Property is close to all we want … restaurants, stores, groceries and entertainment. Property well maintained and well lighted for safety. Will definitely be back in future.

Leisure Family

10/10

Exceptional

13 Dec 2024

Ryker

Good

2/10

Poor

11 Dec 2024

DANIEL

Soiled bed linen and door lock broken

The sheets/bedding had what appeared to have blood and soiled. The deadbolt door lock was broken also. Another guest mentioned having bugs in their room, broken bathroom fixtures and another persons hair attached to the bar of soap.

Business

10/10

Exceptional

07 Dec 2024

Angelica

I love the convenience of the location

Business Self

4/10

Poor

04 Dec 2024

Charlene

I have stayed at Marriott properties for many years and this is the first time I have been disappointed. The house phone didn’t work. The iron didn’t work. I noticed roaches dead in the laundry room for two days. And the dead bolt didn’t work until the day I was checking out and at that point, I couldn’t close the door at all. The pool was not clean. The only thing was good was the staff. I will not return to that property again.

Leisure

8/10

Excellent

30 Nov 2024

Brenda

Rooms need more cleaning but overall ok.

Leisure Partner

6/10

Pleasant

23 Nov 2024

JoLeAnn

I asked politely and respectfully to the front desk to switch my room, it wasn't even a whole 30 minutes in my room and they gave me every excuse in the damn book once I checked into my room why they couldn't when other hotels will do with no problem. So all night I had to hear loud freaking noise and conversations when I immediately called soon as I got up to my room and noticed all that going on, I immediately called the front desk only to be dismissed on the matter and was also told they had other complaints about the same dang room next to me! But if that's the case, why was nothing done before I even got there to that floor? The YOUNG MAN was polite but you could tell he wasn't trying to do no work or move from behind the desk to help anybody. I will not say his name, even though I should since he claimed he didn't know where the master key was at AND HE KEPT EXPRESSING to me that if he switched my room that SOMETHING COULD BE broken in that other room or may not work and I MAY NOT BE HAPPY!!!!!!! How do you tell a guest all this crap and expect them to be comfortable? SO WHAT! I asked politely to be moved and those excuses are unacceptable! NEVER AGAIN! I CUT MY STAY SHORT AND I DID NOT STAY THE SECOND NIGHT THERE! I was suppose to be there until Monday morning and I checked out Sunday night! PAID FOR 2 NIGHTS BUT ONLY STAYED ONE! NEVER AGAIN!

Leisure Self

10/10

Exceptional

22 Nov 2024

Griffin

Good stay and easy access to airport.

10/10

Exceptional

28 Oct 2024

Randi

The lady who check me in was such a wonderful woman. Hotel is close to everything shopping grocery store restaurants and airport is maybe 10 minutes away

Leisure Partner

6/10

Pleasant

21 Oct 2024

Erica

The cleaning service didn’t come to clean are rooms or replace the towels after the first night even though we asked. There was a daily $20 service fee that was not included in the original reservation price. The fee would’ve been fine if there was at least complimentary coffee/tea or other items but there wasn’t.

Leisure Family_with_children

4/10

Poor

21 Oct 2024

Kevin

This Courtyard didn’t have a room for our reservation, claiming since we arrived at two minutes after midnight, our room had been given away. However, they DID have another room for $40 more!! Classic bait n switch!!

Leisure Partner

4/10

Poor

19 Oct 2024

sunshine

No hot water, My credit card information was stolen

Business Family

6/10

Pleasant

15 Oct 2024

DOUGLAS

Property has not been kept up. Staff was friendly

2/10

Poor

14 Oct 2024

Dr. Thewodros K

Outdated lounge area, the restaurant almost doesn’t exist. The ambience is scary…: I will not reserve this place…., very weird for Marriott brand.

Business Self

6/10

Pleasant

07 Oct 2024

Ebony

Good for one night

The first issue i had was they charged me 590 but gave me a reciept that said 516. Second was the old ac that only ran on hi at 65. If you adjusted either the temp or fan, it would cut off.

Friends_and_family Family

8/10

Excellent

01 Oct 2024

Victoria

As expected

6/10

Pleasant

30 Sep 2024

Wendell

The staff was very professional & hotel was clean.

Leisure Partner