Name: Norton Park Hotel Spa and Manor Hous
Address: Sutton Scotney, Winchester, SO21 3NB, GB

10/10

Exceptional

30 Jul 2026

harvey

Super good

10/10

Exceptional

27 Jul 2026

Graeme

Reception staff were welcoming and efficient, plenty of free parking, room was large, with all the normal facilities, fridge, bottled water, tea/coffee - including a fan. Hot so, with limited opening windows, on this occasion air conditioning would have been appreciated.
Hotel facilities are excellent, nice bar, lovely spa and pool with none of that tired \"around the edges\" mould that you sometimes see despite the decent facilities - very clean.
Good breakfast and efficient check out.

10/10

Exceptional

26 Jul 2026

Lee

Excellent hotel, everything I needed for a business trip

6/10

Pleasant

25 Jul 2026

Colin

.

8/10

Excellent

17 Jul 2026

Chris

Nice hotel let down by the little things
Card machine in bar unable to print legible receipts, pain for expenses .
Bar food service on hold as restaurant upstairs was busy .
Staff unable to service coffee machine .
Housekeeping missed .
No enquiry at checkout as to satisfactory stay or otherwise .

I get these are very first world issues but I was asked for my experience , for average of £160 a night could have been slicker

Self

6/10

Pleasant

14 Jul 2026

Jill

This hotel is very weirdly set out, there's a lot of walking involved and the signs don't always make sense. The downsides - air con in the room was very noisy and it didn't actually cool the room down! The corridor was significantly cooler than our room!
The restaurant was just a shambles, both at breakfast and at dinner. There seemed to be people trying to do everything, rather than setting people specific areas to look after.
The positives, the staff on the front desk were nice, the food was ok, although rather expensive for what it was.
On the whole, I wouldn't stay again.

Partner

10/10

Exceptional

12 Jul 2026

Mark

Had a great one night stay in two double rooms. Plenty of parking. Warm and welcoming staff. Great food and service in the restaurant for dinner and breakfast, and in the bar and outside terrace area. Used the gym which is small but well equipped. Overall an enjoyable stay and will go again.

Family

10/10

Exceptional

11 Jul 2026

Sean

Beautiful location. Clean. Quiet. Ill go back

10/10

Exceptional

03 Jul 2026

Hugh

Great hotel with large rooms and amenities. Staff were friendly and helpful, and the food and bar were excellent. will definitely come back if the opportunity arises

Partner

6/10

Pleasant

29 Jun 2026

Hailey

Rooms are ab

Partner

4/10

Poor

26 Jun 2026

James

No air con in rooms and the price of food and drinks has got ridiculous.

Shame as it’s a nice place but probably won’t stay again

Business Self

8/10

Excellent

26 Jun 2026

Timothy

We had to change rooms because our door would not lock and toilet would not flush. We waited an hour for maintenance but no one came, we had booked a meal so had to leave our room unlocked. We returned 2 hours later and still door could not lock or loo didn't flush. After discussion on front desk ( no manager available) we were given another room. This one was excellent.

Partner

10/10

Exceptional

26 Jun 2026

Laszlo

The hotel is at an amazing place
Highly recommended

Partner

6/10

Pleasant

21 Jun 2026

Mohamed

I had a one night stay here for the summer solstice. The room was good, bed was nice the surrounding beautiful and serene, but the food was awful and exorbitantly priced. My order of salmon and 2 very small potatoes came in cold so I took it back. Well they warmed it for me but it got me wondering why it came cold in the first place.
The waiting staff didn't seem bothered

Self

6/10

Pleasant

11 Jun 2026

Emma

A good note, a bit pricey for the quality of the amenities. However, in Winchester there is not much choice of good properties so feel we chose well

Partner

8/10

Excellent

31 May 2026

Gregor

Excellent service. Breakfast was a bit of hit and miss with slow at refilling empty breakfast items

Partner

4/10

Poor

28 May 2026

jo

Wasn't what I e pected very disappointing

Partner

6/10

Pleasant

20 May 2026

Yoon

Large room. Good desk. Bathroom smelt a little bit of dump. Food wasn't good: cold vegetables, cold chips, rubbery pizza. Also, the walkway between the bedrooms & the bar/reception was exposed to outside temperature, making too cold / uncomfortable so had to carry a coat - a nuisance.

Self

10/10

Exceptional

17 May 2026

Mr Robin M

Everything was entirely up to standard

Friends_and_family Friends

4/10

Poor

15 May 2026

Stephen

Unfortunately for us we arrived later in day and upon returning to our room later that night we found our bed was unclean.Also we had opened wardrobes to look for more pillows to find the previous visitors used socks.
Staff were helpful in moving room but not ideal circumstances.

Partner

8/10

Excellent

10 May 2026

Keith

We arrived late and in the dark.
We missed the car park because there was no lighted signs, the ones there were unseeable in the dark.

Partner

10/10

Exceptional

04 May 2026

Alison

. Dinner prices a bit high but overall wonderful stay

Family

6/10

Pleasant

03 May 2026

Sam

Feels like a hotel that’s bitten off more than it can chew. Lack of towels and water in the room, had to ask for more. Spa facilities good, if not a little basic.

Has a touch of a school or detention centre rather than a “luxury” spa hotel perhaps.

Someone in the room next door woke us up at 6am with the most disturbing guttural noises. Bordering on vomiting, perhaps near death. Hopefully they made it to breakfast. Thin walls.

Staff were friendly enough and the iron was clean at least.

Partner

10/10

Exceptional

01 May 2026

Martin

Br3akfast and evening bar menu were great

Partner

10/10

Exceptional

20 Apr 2026

Dean

I had to check in late, but the receptionist was very accommodating in making sure I could check in. Rooms were very nice, just wish I had more time to use the spa facilities.

Self

10/10

Exceptional

18 Apr 2026

Michael

Food wasn’t up to standard and very expensive.

Partner

8/10

Excellent

26 Mar 2026

Elaine

The only issue we had was when we finished our meal in the bar the plates and cutlery were not cleared from our table and were still on the table when we left the bar at the end of the evening

Partner

10/10

Exceptional

22 Mar 2026

Bryan

Great

Self

10/10

Exceptional

11 Mar 2026

Stephen

Easy parking,great food,lovely grounds.

Partner

8/10

Excellent

08 Mar 2026

Louise

Bedroom needs updating a the tv ratio was wrong so wasdifficult to watch.We would. Go back however

10/10

Exceptional

27 Feb 2026

Berkay

Everything was good

Business

4/10

Poor

23 Feb 2026

Amy

Had to wait for someone to come to the desk and then she forgot to give us a key. I am allergic to feathers and she brought ida new comforter and pillow but it was actually a dirty matresss cover. Was so gross. We just slept under the duvet cover. Hair in the shower. Not impressed at all.

6/10

Pleasant

18 Feb 2026

Sam

Driving into the hotel was quite dark and the main entrance was not lit up. Parking was difficult to find and no signs for disabled parking visible. The room on entry had a bad odour.
However the dinner was lovely and staff friendly., but srroundings were very dull in the restaurant.
The hotel itself lacked any atmosphere.

Partner

10/10

Exceptional

17 Feb 2026

Mr and Mrs M.

The room was clean, well resourced and the pool is lovely. Breakfast is fantastic.

Partner

6/10

Pleasant

15 Feb 2026

Kevin

Reception staff need to be more helpful when we checked in no information of where our room was. We had to ask no warm welcome. Not great a great first impression. We were just handed a sheet of paper with information.
Spa is dirty. needs a good clean. Again, reception staff not helpful chatting we signed in and then asked where we had to go.
Room was lovely, very clean. although walking along main corridors, there were lots of bottles glasses ECT from previous guests left along the windowsills for a long period of time not cleared up until following morning!
Housekeeping staff very noisy in the mornings and woke us up, even though we had signs on our doors, asking not to be disturbed.
Restaurant, managers, warm and welcoming.
Our waiter Craig was outstanding. He’s service and attention to detail was excellent on Valentines evening, our meal was superb.
Sunday morning breakfast was absolutely horrendous not enough staff no cups, glasses, plates, bowls. There was literally no food.
complete an utter chaos! We had to try and find a table and wait at least 40 minutes with one man trying to do everything!

Partner

6/10

Pleasant

15 Feb 2026

Jamie

We were staying in the Manor House that is dated, windows didn’t close properly and water was never hot, only warm

Partner

8/10

Excellent

11 Feb 2026

Mark

Staff were great, price for breakfast & drinks expensive

Business

10/10

Exceptional

03 Feb 2026

Adam

The room was very clean, and the facilities were fantastic

Business Self

10/10

Exceptional

26 Jan 2026

Peter

Lovely hotel, great facilities, perfect location and very incredible staff!

We would definitely stay again and recommend it to anyone!

Friends_and_family Family

8/10

Excellent

25 Jan 2026

Struann

No hot water one morning,

Business

10/10

Exceptional

23 Jan 2026

Jaroslaw

Room great apart heating don't work but staff friendly deal with it

Leisure Partner

2/10

Poor

06 Jan 2026

Josef

TV did not work. They had to replace it. The room was cold. No room service. Spa was dirty. Leaking aircon.

Partner

6/10

Pleasant

06 Jan 2026

John

Pizza overpriced and poor quality.
Breakfast muffin in the morning hashbrowns were cold one sausage one rasher one egg muffin was hard and £10 for the privilege
Excellent gym facilities and parking facilities and the staff were polite food very substandard

Business

10/10

Exceptional

26 Dec 2025

Darar

Spotless rooms, lovely amenities, great location, fantastic staff.

Leisure Family_with_children

8/10

Excellent

24 Dec 2025

David

Very clean and tidy.Lovely setting,.Staff very friendly.Recieved an upgrade on arrival

Friends_and_family Friends

8/10

Excellent

22 Dec 2025

Danny

Evening restaurant let the hotel down.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Wendy

Not much staff around at breakfast and ask for fresh bread but didn’t arrive.
The staff we did see were ok

Partner

6/10

Pleasant

19 Dec 2025

Geraldine

Two issues we found this time- one with health club charging for grandsons using pool when we were staying (never done before and we’ve been coming here at least five years) and secondly housekeeping knocking on room at 9 am when check out isn’t until 11. Reception informed on leaving.

Leisure

10/10

Exceptional

19 Dec 2025

Paula

Clean modern rooms and very pleasant professional staff.

Partner

8/10

Excellent

17 Dec 2025

Luke

Enjoyed my stay. Really nice environment good facilities. My room was a bit cold when first entered. Also depending on what room your in it can be a fair walk.

Business Self

10/10

Exceptional

16 Dec 2025

jason

All of the above

Business

4/10

Poor

14 Dec 2025

SARAH

The room was not ready until late (about an hour too late!) and no apology or goodwill gesture was offered while we waited, not even a coffee! When booking, I requested an accessible room or one close to the bar and restaurant for my mother due to mobility issues. Instead, the room was around a 10 minute walk from reception for someone with reduced mobility, including several doors, which was unsuitable. Reception said no closer rooms were available, so I suggested swapping rooms with my mother once ours would be ready, to give her our larger family room nearer the amenities (which cost a lot more for 3 of us!).

Due to the late room availability, we also missed the spa before joining our party, our relatives checked in 1.5 hours before us! Given this and our willingness to accommodate by swapping rooms, I would have expected some acknowledgment of the inconvenience.

Bar service was poor, with staff appearing moody and abrupt. I felt uncomfortable asking the price of a brownie, an agency worker was spoken to abruptly when checking the price of something with a colleague, and a spoon was slammed onto my plate. We were polite guests, not making unreasonable requests.

Our young daughter found sweets on the floor in our bedroom!

The pool was cold and a member complained and left. Even the poolside area was extremely cold, I had a sauna and left.

I won’t go into detail on the poorly cooked breakfast buffet, it was a mess!

Very disappointed as we spent a lot of money.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Anthony

Front desk staff were miserable and unhelpful room was freezing

Partner

8/10

Excellent

13 Dec 2025

Ian

Nice room. Comfortable and the food was nice. Breakfast is ok.

Business

8/10

Excellent

09 Dec 2025

Judith

Yes

Self

10/10

Exceptional

09 Dec 2025

Kelly

Ideal stay for Winchester or just a relaxing trip. The hotel is quite spread out so if disabled or can’t walk far I suggest asking for a room close to reception.
Maintenance staff were fantastic. Cleaning staff great. Bar staff friendly.
Highly recommend. Definitely going back.

Leisure Friends

6/10

Pleasant

07 Dec 2025

Tim

Very firm bed and lumpy pillows. Disturbed night due to other guests continually returning to rooms in the early hours. Bar meal on first night, pizza very good but Fish and Chips over cooked.

Partner

10/10

Exceptional

07 Dec 2025

Greg

Clean room, excellent facilities especially the spa

10/10

Exceptional

06 Dec 2025

Tracy

Lovely stay. All the staff that we encounter were very friendly. The meal in the restaurant was really nice.

Partner

10/10

Exceptional

05 Dec 2025

Stephen

Excellent stay in wonderful grounds.Brilliant staff and great
food choices.Room comfortable and clean.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Carol

lovely hotel

Business Partner

6/10

Pleasant

30 Nov 2025

Jane

Waited 45 minutes for an afternoon tea that was pre booked- had to chase up 3 times. No communication or care from the staff. Also had to wait similar time for dinner- it was chaotic with no apparent system. Lots of untrained new staff by the looks of it. Food was actually nice when it came but it was stressful getting it. However maintenance guy was extremely efficient attending our room and resolving an issue for us. Think this should be a 3 star hotel.

Leisure Family

8/10

Excellent

29 Nov 2025

Noel

Good value

Leisure Partner

10/10

Exceptional

24 Nov 2025

abby

We didn’t have breakfast

Friends_and_family Friends

4/10

Poor

20 Nov 2025

Matt

Uncomfortable, old fashioned and freezing cold rooms in a mediocre hotel with staff who don’t want to be there

Partner

10/10

Exceptional

17 Nov 2025

Priti

Was clean and breakfast was lovely. The staff was al nice

Leisure Friends

10/10

Exceptional

16 Nov 2025

Emily

The food was amazing, heated clean pool and excellent service from all staff.

8/10

Excellent

15 Nov 2025

Peter

The room was clean but noisy as it was near the fitness centre. Could hear people walking past and talking etc, however mostly stopped after 7.30pm when centre closed. Bar staff were super friendly and helpful. Had very late breakfast (after 10am) and still lots of food.

Business Partner

6/10

Pleasant

09 Nov 2025

KEVIN

We have stayed here many times before and always enjoyed our stay. However this time when we checked in there was a power cut and we were informed that they were hoping for it to be restored at any time. 2hrs later still no power and no lights or running water in the rooms. Reception staff offered us a refund and to be sent to another hotel but we refused as the hotel suggested was a half hour drive in rush hour traffic and they couldn’t guarantee a room for us. So we stayed as my partner had chosen this hotel for the amenities even though we were unable to use them. Another couple who did decide to leave told us that power cuts have happened before at this hotel . Thankfully the bar staff let us know that the power was back on around 8:30 pm,so we could at least shower before bed. The room was nice but very stuffy even though we opened the windows we struggled to sleep both nights. Food was tasty but lukewarm.

Partner

6/10

Pleasant

09 Nov 2025

Rachel

We had an okay stay, the hotel had basic amenities that you’d need and the pool was fairly good. The rooms and bathrooms were quite outdated but the main issue is the walls must be paper thin - you could hear everything from the rooms next door, and we were unfortunate enough to have neighbours playing music beyond 11pm. However at 11pm, about to try to sleep, used the toilet and the flusher broke so we had to move rooms. Not a great experience overall.

Leisure Partner

10/10

Exceptional

30 Oct 2025

olivier

Geeat facilities

10/10

Exceptional

27 Oct 2025

JOANNE

Norton Park hotel

We had a lovely weekend break.
The room was clean and comfortable.
The pool area was great with a large steam room,sauna and good changing areas.
Breakfast was very nice with a good variety and items you could order.
The only issue we had was access to the ev chargers.
The hotel did not know the cost of using the chargers, and from the app they did not seem to work.

Partner

8/10

Excellent

19 Oct 2025

Stephen

Lovely hotel. Friendly staff. Breakfast was good but a little unorganised with supply but no major problem.
Comfortable room.

Partner

10/10

Exceptional

18 Oct 2025

Rachel

Lovely hotel. Friendly staff. Great breakfast.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Roy

Very good, would have been nice to have a jacuzzi pool.

Partner

4/10

Poor

15 Oct 2025

Micheldever

Food not good enough

Food - Not good - Ordered and told after no food available - Both starter and main came out at the same time -
Then 20mins later - Brought same food back out - that had been put under heat - It was hard and burnt .
Did not want to eat here again

Business

4/10

Poor

12 Oct 2025

Mark

Really very disappointing

Prebooked dinner but on arrival, we were told restaurant fully booked with a wedding. Room was uncomfortable as heating seemed to be have 2 settings..inferno or ice age. Bathroom smelled of damp as no extractor. This hotel will go in our Never Visit again bucket.

Partner

8/10

Excellent

28 Sep 2025

Nicholas

Great night away

10/10

Exceptional

21 Sep 2025

Gregory

2nd stay here - consistent good service

Staff were happy to deal with a couple of requests re changing the duvet and pillows to non feather/down filling and they had pre-installed a dog bed and bowl, which saved me another trip to the car thankfully.
Comfortable, well equipped and dark bedroom.
Very nice public areas and staff

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Verified traveler

Friendly staff!

The hoyel was lovely, efficient check in and room was ready earlier than stated. We used the swimming pool in the morning and the staff there were incredibly friendly and helpful.

Partner

8/10

Excellent

22 Aug 2025

VALERIE

Quality of rooms

Leisure

10/10

Exceptional

21 Aug 2025

Brian

Good,

Business Self

8/10

Excellent

20 Aug 2025

Paul

The staff are a big plus for this hotel. We have stayed at Norton Park for a number of years, going back to the 2000
It has not changed very much over the years, and although the rooms are clean, they are starting to look dated.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Michael

Plug in sink jammed, couldn’t have a wash.
So hot, no air conditioning.
Shower was great.
Breakfast was excellent, plenty of choice.
Next door was very noisy.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Chris

easy check in, both rooms were clean and tidy

easy check in, both rooms were clean and tidy, exactly what we would expect. early morning swim which was very nice and relaxing, excellent breakfast with lots of hot and cold choices, very enjoyable nights stay, we will return!

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Richard

GREAT STAY

The front desk girl was so helpful the check in was Awesome the room very clean

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Graham

Friendly location

The breakfast was buffet help yourself. It was a good selection of cooked and continental. The broom was a great size and the bed was really comfortable. The Pool and leisure facilities were very good.

Partner

6/10

Pleasant

03 Aug 2025

James

Late check out is a waste of time

Paid for late check out was woken up no less than four times by housekeeping even with a do not disturb sign on the doors. Shame to see the restaurant not open on a Sunday lunchtime either.

Business

8/10

Excellent

01 Aug 2025

Charlotte

Bed was comfortable, internet access okay. Great setting. Staff were friendly and helpful. Breakfast was good. Had to ask for the eggs to be replenished. Otherwise a pleasant stay.

10/10

Exceptional

30 Jul 2025

Lynne

Lovely place

Leisure Self

10/10

Exceptional

28 Jul 2025

Carol

Amazing hotel lovely and quiet great grounds

10/10

Exceptional

26 Jul 2025

Adam

having a great time so far, great facilities and loved our room upgrade. thank you so
much and looking forward to our breakfast in the morning

Leisure Partner

10/10

Exceptional

26 Jul 2025

Wendy

The room was lovely and the Spa. All staff were great Jack in the bar was excellent
Thank you for the free drinks and chocolates it was very kind.

Leisure Partner

6/10

Pleasant

21 Jul 2025

Jan

Understaffed at bar

Service in the bar yesterday early evening was very poor, not the staff fault just understaffed, at one time there was a queue of over 20 waiting
So busy I couldn't order food. No room service either, you had to order at the bar!! Very disappointed

Business

8/10

Excellent

16 Jul 2025

Bobby

Me & my wife stopped over for 1 night on the way to Southampton for our Cruise, lovely place to stay, very warm conditions but the Air Con in our room was very poor struggled to sleep.
Went for something to eat in the bar but had no Fish & Chips left & didn't fancy anything else on the menu so jumped in the car travelled 3 miles to a local pub The Swan had a fantastic meal 10 out of 10

Leisure Partner

10/10

Exceptional

16 Jul 2025

Linda

Norton hotel

Lovely hotel, beautiful pool
Food ok but had a long wait to be served then had to send back initially as it arrived cold

Partner

6/10

Pleasant

14 Jul 2025

Michael

The staff were very friendly and helpful. The rooms are a good size and comfortable. There is no air conditioning and I only found the fan as I was leaving. I didn't like being given a room with an accessible bathroom as it becomes a pool after a shower. The food in the bar was very poor - I didn't know you could make a cheeseburger so tasteless. The coleslaw was just mayo, cabbage and carrot, also tasteless. Chips were good.

Leisure Self

8/10

Excellent

13 Jul 2025

PETER DAVID

Nice hotel,more attention to refilling coffee and milk in the room

4/10

Poor

13 Jul 2025

Debbie

Expensive for such low quality

My bathroom was dirty, shower door was a nightmare to open, shower head clasp didn’t work meaning trying to shower and rinse my hair was an issue. No air con and was not advised in this prior to check in. Pool area dirty and pool is packed with kids until 6pm so not ideal. It’s just an unpleasant environment generally not a relaxing spa!

In the bar I Waited 45 mins for a sandwich and they were not busy!
In the evening the Restaurant was so hot it was impossible to say too long so we ate just a main meal.
At 10pm I went to reception to discuss my room’s issues. When I spoke to a male member of staff about my bathroom he was rude, unhelpful and defensive. The staff generally need training in customer service most of which was pretty appalling. It’s such a shame as it has the potential to be a nice hotel but clearly they need to tighten their cleaning procedures and room checks the stay was sub par. I stay in a lot of hotels and for £176 this was overpriced and not what I was expecting. To be spoken to like I was piece of dirt is unacceptable and frankly being nice costs nothing! I was not asking for refund merely informing of the problem so the next guest didn’t experience what I did.

Friends_and_family Friends

8/10

Excellent

13 Jul 2025

Karen

Overall a good hotel, it was smart and clean with great grounds and facilities .
The only slight disappointment was the prices and quality of the food! A chicken Caesar salad at £20.50 you would have expected a little more than a small amount of salad with a fairly tasteless dressing, around 5 small croutons and a dry, barely warm piece of charred chicken breast.
The breakfast was also a bit of a shambles as not one of the staff really looked after the hot buffet. The buffet ran out as soon as it hit the hot plate, so you then had to find a member of the service team to see if they could get some more food out .
The hotel in our eyes could be much better if there was just an eye for detail in the service and food quality as it was a wonderful experience other than this.

Partner