Name: The Star And Garter
Address: High Street, 2, Andover, SP10 1PB, GB

10/10

Exceptional

17 Jul 2026

Stephen

Nice big room, not too hot despite no air con (31 degree heatwave). Convenient parking in Andover town centre near pubs etc, quiet room (at the rear), great breakfast!

Partner

10/10

Exceptional

08 Jul 2026

Andrew

Stopped in the hotel for a couple of nights at the beginning of July. The room 111 was huge and the fan was powerful and very useful. The room was clean and I can not fault in any way. Add to this a great cooked breakfast, central location and free parking, I could not recommend high enough. I'd certainly not look elsewhere.

Partner

8/10

Excellent

08 Jul 2026

Vince

Large room overlooking the town pedestrianised zone, so noisy at night.

Facing south the room needed the portable cooling unit which was effective but negated the double glazing from a noise perspective.

Good value and safe parking at the premises.

Self

8/10

Excellent

29 Jun 2026

Barry

There was plenty of parking and room was adjacent to tge car park, very handy. Beds were very comfortable and the towels were very good A perfect location for a one night stop over

6/10

Pleasant

26 Jun 2026

neville

For an old building it's fine , lady on reception was very helpful and made sure we had a quiet room as we were travelling quite a way.

Partner

8/10

Excellent

20 Jun 2026

Elizabeth

Breakfast selection was excellent.Coffee was terrible. no second cup of coffee offered.
we saw the hotel from the street. a sign with an arrow said parking for the hotel.we fpllowed this instruction 3 times. we went back to the high street and parked in a disabled space. we went into the hotel and the receptionist came out and opened the adjoining gate so we could park in hotel parking.Receptionist was good.Coffee and milk provision in room could have been better. provision of bath sheets only is wasteful.

Partner

8/10

Excellent

18 Jun 2026

Kim

Fairly well maintained, older property. Helpful staff, good breakfast.

Partner

8/10

Excellent

01 Jun 2026

Satvinder

The staff were really helpful and looked after us well.
Hotel is in good location and about half an hour drive to Salisbury and Stone Hedge. The free parking helps.
The hotel can do with TLC

Partner

10/10

Exceptional

26 May 2026

Peter

Lovely breakfast cooked to order.

10/10

Exceptional

11 May 2026

Elaine

Lovely receptionist. Nice clean room . Excellent value for money.

Partner

10/10

Exceptional

10 May 2026

Mandy

The room we were put in was lovely and quiet.
Staff were all really friendly.
Plenty of parking once you locate the car park.
Lovely place to stay

Partner

4/10

Poor

02 May 2026

Yoon

The shower kept switching between v cold & v hot. Useless. The room needs refurbishment.

Self

8/10

Excellent

14 Apr 2026

Stephen

Clean room with everything we needed. Good breakfast and free parking right in the town centre.

Partner

8/10

Excellent

12 Apr 2026

Stephen

Comfy rooms

Partner

10/10

Exceptional

09 Apr 2026

Paul

Breakfast great; parking super; location awesome

Self

8/10

Excellent

01 Apr 2026

John

Parking easy and free

Self

6/10

Pleasant

15 Mar 2026

Ian

Allocated a room in the carpark.... Clean room, but bed hard. Faulty door lock, very little security. Also door opened outward... Room upgraded to one in the courtyard, larger with better security. Staff helpful, private parking, shops nearby... Just ignore the noisy early delivery and banging late at night.... 4 night stay. Overall good in the end.

Partner

6/10

Pleasant

25 Feb 2026

Dawn

It was difficult to drive to. The rooms are tired. My sink took ages to clear when it did it came up in the bath filling it with black scum. Staff were lovely but breakfast was cold

Self

10/10

Exceptional

29 Jan 2026

Gareth

Lovely reception at check-in.
Room was lovely and clean and a good size (120).
Breakfast was fresh and staff attentive.
Will definitely stay again

Partner

8/10

Excellent

16 Jan 2026

Tim

Staff are always great. Room was nice and tidy

Business

8/10

Excellent

13 Jan 2026

Gavin

Friendly staff, very central with free parking

10/10

Exceptional

23 Nov 2025

Alan

Clean hotel, helpful staff, good location, good breakfast . Great value for money.

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

Miguel

Good condition room and facilities. There was an issue pre paying for breakfast at check-in but this could have been for many reasons.

Business

10/10

Exceptional

27 Oct 2025

Jennifer

The people working here are lovely! We stayed here for the convenience of location and we did get the right value for our money.

Partner

4/10

Poor

09 Oct 2025

Hester

Lots of narrow stairs, not great for lots of luggage.
No staff at night, room next to us multiple people came in at 3am and had a very loud party until 5am, we tried calling reception, but no answer. Later we were told they were supposed to give us a night number for night issues. A horrible night with no sleep

Leisure Partner

10/10

Exceptional

08 Oct 2025

David

Overnight stay

Function room, provided a comfortable overnight stay. Only downside is that there is no in house restaurant unless you want to eat Pizza Express. However there are several place to eat within walking distance of the hotel.

Partner

8/10

Excellent

22 Sep 2025

John

Typical town centre hotel.

Typical town centre hotel. We had three rooms, the two outside of the hotel were comfortable and quiet, but the one at the front of the hotel was very noisy.
The car park was difficult to find, but once found was good.

Friends_and_family Friends

8/10

Excellent

15 Sep 2025

Andy

I chose this hotel due to its location, being right in the centre of the town, so we could walk to restaurants and pubs in the evenings, with the cost being reasonable. The breakfast was a bit expensive, but there are various cafes only a short walk away which are cheaper, so you could go for the room only option. Ask for a room at the back, as the front rooms are facing onto the junction of the main pedestrianised area and through road, so it can get a bit noisier at night at the weekend.
The rooms were functional and clean, but there was a lack of drawers for longer stays. The breakfast was good, with no restriction on how much you could have, and in a nice room, so it was a relaxed start to the day

Leisure Partner

6/10

Pleasant

12 Sep 2025

Julie

Mediocre ok for one night

Business Partner

4/10

Poor

07 Aug 2025

Eileen

The first room we were given was in the car park! Tiny and extremely hot. This was barely a £50 room and definitely not the £100 I paid. My daughter asked if we could be moved and we were moved to room 106 which was large but also hot. There was an air con unit but couldn't have that on at night as it was noisy. The street outside was extremely noisy in the night. I suggest a complete overhaul , new double gazed windows and central air conditioning. We paid £8 for Continental breakfast which was also disappointing, only tow types of pastry, not very fresh, coffee tasted stewed. All in all adissapointing stay which was a shame as this, pus Highclere was a 50th birthday treat for my daughter, here from Australia. The saving grace was a very comfortable bed and the check in any was wonderful..

Leisure

10/10

Exceptional

26 Jun 2025

Thomas

Very professional place

Business

10/10

Exceptional

22 Jun 2025

bridget

Room was too hot. Butty everything was brilliant.

Partner

8/10

Excellent

18 Jun 2025

Steven

Noisy at night from kids/people fighting and screaming outside.
Pigeons wake you up early

Leisure Partner

2/10

Poor

07 Jun 2025

Mick

Dated, unloved, poorly maintained, awful shower, no hand towels, overpriced - basically BLOODY AWFUL!

Leisure Partner

10/10

Exceptional

12 May 2025

m

Staff were extremely pleasant and very helpful.

Business Self

10/10

Exceptional

06 May 2025

Julie

The receptionist was lovely upon arrival and the accommodation was clean and of a high stsndatd

Leisure Partner

6/10

Pleasant

28 Apr 2025

Jim

Not the best, but good breakfast.

Room was small, with terrible view out the window, alley way was used by people at night as a cut through and woke my partner up, walls are thin.
Bathroom could do with a bit of work, grout around the bath and tiles could do with sorting, shower head run.

Partner

4/10

Poor

25 Apr 2025

Robert

This is a restored old hotel in the city centre. OK for overnight but limited for longer stays.

Leisure Partner

10/10

Exceptional

24 Apr 2025

Karen

Great price

Stayed one night. Lovely, spacious room. Cleanliness was of a high standard. Comfy bed, warm shower and soft towels - everything we expect for a great price.

Partner

10/10

Exceptional

13 Apr 2025

Mark

Great stay

A lovely hotel with large comfortable room. Very convenient - right in the middle of town with its own car park.

Partner

10/10

Exceptional

11 Apr 2025

James

Excellent!

Everything was as good as I could wish. Top class!

Self

6/10

Pleasant

05 Apr 2025

Chithambaram

Disappointed this time

Stayed few times. We are disappointed this time.
1. the so called air cooler is the waste of space. When you switch it on and put either fan or cool mode, it make the noise that no nowe will sleep. Instead of this if they give us normal fan that would have been begetter. Since e the night is cool, we managed it buy owning the window.
2. The most disappoint met was the shower. You do not get steady hot water every 30 to 45 seconds you get the cold water and you get warm water and again back to cold water which was very cold
3. The mirror for shaving over the wash basin - not working. The pull cord is permanently in one position.

Partner

8/10

Excellent

01 Apr 2025

TERRY

One night stay

Only downside was access to the carpark which you have to drive about 800 yards to access

Business

8/10

Excellent

20 Mar 2025

Carole

After we found parking, we checked in- it was easy. The receptionist was friendly. The hotel location is good - in the pretty town centre with good amenities very close by.
Room was comfy, basic but had everthing we needed for our 1 night stop over.
We slept well but scratching above woke us a few times. (There were visible rats about the area).

Partner

2/10

Poor

20 Feb 2025

aaron

Not a hotel!

Awful, not really a hotel just a series of cramped, shabby rooms around a public car park, with the backs of restaurants including bins for scenery.
Handmade note in bathroom tells you to run hot tap for a bit to draw water through...10 minutes later i had warm water.
No restaurant in hotel, asked at reception where in the area was nice to eat and the response of Wetherspoons from reception tells you everything about this hotel.
I travel and use a lot of hotels for work and the standard of this hotel was not reflected in the price...for £90 a night ive stayed in much nicer hotels in the same area.
Definitely not going back.

Business

10/10

Exceptional

16 Feb 2025

Amanda

Woodstar

Booking in was easy & our room was available and we got access straight away , all the staff were welcoming & friendly . Our room was lovely & comfortable & the breakfast was excellent, would definitely stay again.

Friends_and_family Family

10/10

Exceptional

25 Jan 2025

Yu Yun

We visited our friends living in Andover. The hotel is pretty nice. Good location. Good food breakfast. I like our stay. Only issue is the hot water system I don’t know how to make the temperature right in shower…

Leisure Friends

8/10

Excellent

19 Dec 2024

Adrian

Great room, average but plentiful breakfast.

We had a very nicely renovated large room on the second floor of the main building, looking out onto the pedestrian High Street. A little noise from the party-goers, but got to sleep fine. Buffet breakfast was plentiful but nothing special, ie bacon overdone, cheap sausages and weak filtered coffee but nice croissant and pastries.

Partner

6/10

Pleasant

04 Dec 2024

Trevor

Nice: reception staff were friendly; room was clean; bed was comfy
Not nice: the shower didn't work (alleged recent repair was botched/flow control not properly attached); breakfast staff were invisible; and breakfast (12 GBP) was missing endless things; TV mounted so high on the wall it was unusable.

Leisure Self

10/10

Exceptional

01 Dec 2024

Nicola

Great hotel and very good value for money.

Have stayed at this hotel many times. Staff are always friendly and helpful.
Rooms always warm and clean. Always get a good nights sleep in a comfy bed.

Partner

8/10

Excellent

23 Oct 2024

Janda

Very central, close to transport, quit and good value.

8/10

Excellent

15 Oct 2024

Douglas

Competent

Basic but very clean and comfy enough. Need better/more pillows though. Good location in the heart of Andover. Nice friendly staff. Would stay again.

Business

10/10

Exceptional

08 Oct 2024

Darryl

Rooms were clean excellent parking and very convenient for a night out in town

Leisure Partner

2/10

Poor

06 Oct 2024

Jenni

Tired!

The club next door closed approximately 2am, there was noise until 3am. The room we were staying in should not be occupied at weekends!!! It faced the sound system and It was awful. I then had to drive 130 miles with no sleep, it was not only dangerous, I paid £84 for the privilege! I have stayed at this hotel loads of times but never in that room! It is a lovely hotel, but they should think about their customers more.

Friends_and_family Family

10/10

Exceptional

17 Sep 2024

James

Lovely hotel with clean rooms.

Business

8/10

Excellent

01 Sep 2024

Gavin

An okay stay

A welcoming hotel that is starting to look a bit tired. Staff were very friendly and helpful. Rooms vary too much in size with some quite small.

Friends_and_family Family

8/10

Excellent

28 Aug 2024

Donna

Good property lovely courtyard and nice room and bathroom.
Breakfast was great.
Only thing that was missing was a bar, rather than the fridge on reception.
I would stay again and would recommend.
D Harvey
Nottingham

Business_and_leisure Partner

10/10

Exceptional

04 Aug 2024

Kevin

Staff were great.

Partner

6/10

Pleasant

24 Jun 2024

Verified traveler

Just about acceptable stay

Chose this hotel because of the \"secure parking\", i.e. barrier controlled car park. Only to find the barrier up, and be told \"it's always up\". The window in our room is painted shut and impossible to open for any ventilation. The over the bath shower had no thermostatic control and so ran hot, cold, hot, cold.......etc. A stupid policy of only one towel in the bathroom, no hand towel. Staff were friendly and helpful, breakfast was OK, at least they have Kellogg's cereals and not some cheap and nasty stuff. Next time in Andover I'll look for somewhere else.

Partner

8/10

Excellent

20 Jun 2024

Gordon

Bathroom clean and fresh all white, bedroom very basic and old, needs modernisation.

Business Self

10/10

Exceptional

08 Jun 2024

Elizabeth

It was well presented very clean very friendly staff and comfortable lovely breakfast. Would highly recommend.

Leisure Partner

8/10

Excellent

20 May 2024

Robert

Staff and location were awesome. It was clean and safe. Convenient to shopping, and dinning.
The only problem was the shower. It would not regulate no matter what I did. It was either too hot or too cold and nothing in between. Other than that I had an excellent time.

Leisure Self

10/10

Exceptional

19 May 2024

Geoffrey

Big comfortable room, friendly and efficient staff, great cooked breakfast.

Leisure Family

6/10

Pleasant

17 May 2024

Ryan

Room for a bit tired, shower took forever to warm up room for a stuffy breakfast wasn’t great. The cook breakfast looked terrible. All dried out, stayed in the Wetherspoons next door before half the price.

Business Self

8/10

Excellent

13 May 2024

Sandra

It was noisy with deliveries for local businesses at 6.30am but the hotel was spotlessly clean and the staff helpful and friendly

Leisure Friends

10/10

Exceptional

28 Apr 2024

ben

Benjamin Jon Beard

Had a lovely stay, was a drop of the hat booking. Lots of shops if you have forgotten anything. Staff was lovely especially Chris the night porter who couldn't do enough to help.
Was biker friendly also due to the weather they let us stay an extra hour.
The Breakfast was 2nd to none and breakfast staff where lovely didnt know the lady chef but she was very helpful and kept me loaded with coffee\" she knows who she ls! Reception team again very helpful and kind. My partner and I almost wanted to stay another night, will book again when I the area. Kind Benjamin Jon Beard

Partner

10/10

Exceptional

28 Apr 2024

Sidney

place to stay in Andover

Great Hotel, have stayed before and not let down, would recommend.

Partner

8/10

Excellent

12 Apr 2024

Alison

Lovely hotel but request to be away from entrances

Nice clean comfortable twin room in the stable block so accessed from the car park. Due to location the front door has a code lock, this is fine and easy to use. Our room was right next to the door which meant that every time somebody entered or left it slammed shut. Not great early and late. There is a sign in the wall as you enter asking guests to be courteous but it would be better to adjust the door and tell people on check in to close quietly. It was the only downside to our stay as the room was great.

Friends_and_family Family

10/10

Exceptional

01 Apr 2024

lucy

Second time staying here would stay here all the time, great staff, great rooms loved every minute

Leisure Partner

10/10

Exceptional

31 Mar 2024

Alan

Excellent gluten-free breakfast. 👍

Very noisy pub just outside the window. ☹️

Leisure Family

4/10

Poor

21 Mar 2024

Mark

No WiFi

The reception team and restaurant team are very friendly but a big negative is that despite claiming WiFi availability, it is effectively non existent throughout all rooms and the main building; this was confirmed by the staff. It made it impossible to work from the room and so is a showstopper if you’re a business traveller

Business

8/10

Excellent

17 Mar 2024

Fiona

Good Stay

Clean and comfortable room. Breakfast was good with lots of choice.

Partner

10/10

Exceptional

04 Mar 2024

Lucy

Property was lovley room was more then expected had a great stay staff was more then polite all around a great stay, ill be booking again at the end of the month

6/10

Pleasant

22 Feb 2024

Verified traveler

Needs must

Lovely friendly staff. The condition of the building is in dire need of upgrading.

Business

10/10

Exceptional

07 Feb 2024

Fiona

Great Stay

Large comfy and clean room. Great beds and had everything we could need - iron & ironing board, hairdryer, toiletries etc. Breakfast had lots of choice and food was great Staff were friendly and helpful. Would definitely recommend it.

Partner

10/10

Exceptional

28 Jan 2024

Lucy

Best breakfast

Amazing staff and so helpful. Best breakfast i have had in a hotel or b+b.
Didnt sleep too well as not used to a softer mattress. But would stay again.
The scrambled eggs were divine

Friends_and_family Family

10/10

Exceptional

22 Dec 2023

Paul

Ideal location with car park - great value too

Always a pleasure to stay right in the centre in a comfy bed

Self

10/10

Exceptional

20 Nov 2023

Gary

Centrally located in Andover with its own car park, which is free for residents. Staff are really friendly and helpful, they really go the extra mile and are a credit to the hotel. Buffet style breakfast with so much choice.

Leisure Partner

10/10

Exceptional

04 Nov 2023

Pat

Good location, very convenient for town centre, staff very welcoming, rooms very clean

Leisure Partner

8/10

Excellent

02 Nov 2023

Wendy

Pleasant Stay

I had a pleasant stay. The bed was comfortable, the shower was good, and the hospitality tray was well stocked. The staff were very helpful. I would stay here again.

Self

10/10

Exceptional

13 Oct 2023

Tony

Really enjoyed our 2 night stay at this hotel. Very friendly and helpful staff & good room. Lovely selection of food on the buffet breakfast and very attentive young chap waiting on the table. Could not have asked for more.

Leisure Family

6/10

Pleasant

07 Oct 2023

Alexandra

The hotel was average, but it was in an excellent location for us for a wedding reception at Keystone Hall.
Our room was large and I got the one I requested at the front with a bay window. It was quite noisy on a Saturday night , but I was warned of this. We only received one bath towel each. No hand towels. The only toiletries were on the wall. Liquid soap and shampoo. The shower was over the bath. The room was quite expensive for one night with no breakfast. You can have breakfast at the hotel for an extra cost. We went to Wetherspoons for breakfast, it was two doors up from our hotel.

Leisure Partner

10/10

Exceptional

02 Oct 2023

Michael

Great stay at the Star and Garter, clean, tidy and great value for money with a friendly staff. But watch out for the hot water as it is very hot!

Friends_and_family Friends

6/10

Pleasant

16 Sep 2023

Gemma louise

Perfect location and staff

The location is great, it's quite unfortunately it was incredibly hot in the room the fan was the slowest weekest fan possible, especially with the sockets bring so far from the bed it wasn't possible to both reach the cool air to sleep, it was very difficult to sleep in such a hot room with winter quilts, and do under sheet.

Business Family

8/10

Excellent

14 Sep 2023

Lawrence

Good

Leisure Family

10/10

Exceptional

09 Sep 2023

robert

central location, parking, clean with friendly staff

Leisure Partner

6/10

Pleasant

04 Sep 2023

Mick

Very Average hotel

Served a purpose,

Partner

10/10

Exceptional

28 Aug 2023

Philip

One night stay before highclere castle

Nice clean and friendly hotel, we stayed as a base to visit some local sites of highclere castle and the bombay saffire distillery.
Rooms were clean and bed was comfortable, and you have tea and coffee facilities.
Breakfast was good and served buffet style.
There is no bar or restaurant on site , but there are plenty of pubs and restaurants nearby.
Overall a good stay and would recommend.

Partner

10/10

Exceptional

25 Aug 2023

Trevor

Good value accommodation with easy access to town centre. Room self contained and very quiet. Breakfast very good. Parking very convenient and well marked.

Leisure Partner

6/10

Pleasant

16 Aug 2023

Anne

Great staff, but overall a bit disappointing

Firstly, the staff here are excellent. Everyone we met was very friendly and helpful.
However we had a couple of issues:
* we booked a twin but got a double and no twins were available. This was fine as I was travelling with my young son, but did make the stay less comfortable.
* both my son and I slipped on the non-slip mat in the bath and I have a corker of a bruise on my leg
* breakfast was generally fine but the bread was frozen which made the crusts really hard.
The room was a decent size, a bit warm but there was an a/c unit in there which we really appreciated.

Friends_and_family Family

6/10

Pleasant

30 Jul 2023

Nicola

Location was great, within walking distance of lots of eateries.

Leisure Partner

10/10

Exceptional

25 Jul 2023

Simon

A single-night solo stay for an early start the next morning. Room was clean, comfortable, quiet and spacious, although it was odd that there was a dehumidifier in the room with a vent out of the window! Reception service was excellent. No restaurant at the hotel but there are plenty of dining options nearby, including a Pizza Express at the front of the hotel. Didn't have time to try breakfast. Would stay again.

Self

10/10

Exceptional

14 Jul 2023

Keith

Warm welcome

Warm welcome, room was comfortable.
Clean everyday.
Very happy to book and stay here again.

Self

2/10

Poor

07 Jul 2023

Malcolm

Disappointed

Friends_and_family Family

10/10

Exceptional

03 Jul 2023

K

Wonderful place to stay!

Such a lovely old building with great character - we just wished we could have stayed longer. The lady on reception was so polite and helpful, wish I had taken her name (only know she was from the caribbean). Cosy, warm, clean and an excellent shower and very well placed right in the town centre.

Partner

10/10

Exceptional

26 Jun 2023

Mary

Great Hotel

Another great stay at this hotel, a big thank you to Emma and the team for going the extra mile for us.

Partner

10/10

Exceptional

26 Jun 2023

Michael