Name: Embassy Suites by Hilton Atlanta Midtown
Address: 290 17th Street NW, Atlanta, 30363, US

10/10

Exceptional

17 Jul 2026

Crystal

Best chocolate chip cookies

Friends

10/10

Exceptional

16 Jul 2026

Alexius

We enjoyed the complimentary happy hour. The breakfast was 10/10. Made to order breakfast along with a good selection of food.

Family

10/10

Exceptional

16 Jul 2026

Taina

While our stay was a short one, we throughly enjoyed it ! the property was clean and exactly what we needed for our few days. Breakfast was also a plus :)

Family_with_children

10/10

Exceptional

16 Jul 2026

Julio

Habiendo regresado luego de dos años, sigue todo muy bien. Tal vez podría mejorar un poco el desayuno y el mantenimiento de la habitación (puerta del baño dañada, luz de velador quemada, etc), pero son detalles que no empañan la experiencia general.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Aldiyar

Breakfast lady was a bit rude

Family_with_children

6/10

Pleasant

14 Jul 2026

Tierra

Houses keepers are barely clean it’s very half behind. I changed rooms and the second room was still dirty.

Self

10/10

Exceptional

13 Jul 2026

Elizabeth

It was amazing and breakfast was good!

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Stephani

The hotel and staff were great! Room was clean and well maintained during our stay. I didn't use the pool but I know a LOT of people were going down there, just didn't have time myself. There were some goods and not as good things (some that I wish I would have known beforehand because it would have changed my decision on staying here.) First is you actually get vouchers for 2 free drinks for all adults during your stay between the happy hour of 5-6:30. Not everything is included, but it was still nice! The breakfast was pretty good but her there early, as it gets closer to end time they don't refill anything-including the coffee which was all I wanted. The water was finicky and acted like it took forever to warm up but figured out a trick and if you turn on the bath and sink to hot, it takes no time at all. My biggest hiccup that I wish I would have known ahead of time is the incidental charge. I'm used to a $150 or so hold but this place is $100/day for incidentals which came out to an extra $400 that I no longer had for our trip.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Ambria

The room was clean and well-kept. The staff was friendly and helpful. I did end up having an issue with my room where the air went out and I was moved and accommodated immediately. However, the only things that I don’t like is the deposit for each day which is not communicated prior and the $40/day to park. Other than that I was extremely comfortable in my room. The staff is some of the best, from being checked in to the housekeeping staff. I would highly recommend this hotel if you’re staying in the area.

Family

6/10

Pleasant

12 Jul 2026

Karin

Travel 7 hours and based on pictures and location booked this hotel, toilet got clogged and water spill all over room requested them to send someone to fix it and clean the bathroom they did, later on same day when opening bathroom door screws and rail from bathroom sliding door felt on top of my head went to front desk and they changed my room to the now next door, once arriving to new room bathroom door would close, if you slide you had to be very careful because door was about to fall, went to front desk and explain to them while doing check out requested to talk to management nobody has call me yet they didn’t seem to care much. Rooms special bathrooms for sure needs maintenance and upgrades.

Family_with_children

10/10

Exceptional

12 Jul 2026

Laura

Very clean and nice staff! Breakfast 10/10! Definitely recommend!

Partner

10/10

Exceptional

08 Jul 2026

N

This hotel was very nice and in a beautiful area . My only complaint was there was no internet. Other than that everyone and everything was amazing 👏

8/10

Excellent

08 Jul 2026

Ann

Very pleasant experience. Helpful staff when we needed a little assist.

Partner

8/10

Excellent

08 Jul 2026

Kianna

Staff did not greet or communicate they would be right with us. They seemingly ignored us upon entering the building. Other staff did not know the location of amenities. Cafe helpers were kind and gave what they could when we arrived late for breakfast.
Room seemed clean but floor was stained with red and walls with green.
Breakfast was awesome! Fresh and hot.
Great location and parking garage.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Matthew

Amazing, clean, and walking distance to lots of cute shops restaurants and a weekend market

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Renee

I would like to make a suggestion about breakfast. Could you consider possibly some fish fillets on the menu. There are loads of people who don’t eat pork or turkey . Morningstar makes veggie breakfast patties or even vegan sausage patties. We need more healthy alternatives. Just a thought.
Also, you might consider letting your guests know in advance if the next room has children, it might make for a more peaceful stay.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

nureava

GREAT LOCATION. EXCELLENT CUSTOMER SERVICE FRONT DESK BAR AND RESTAURANT. WE ENJOYED OUR COMPLIMENTARY MADE TO ORDER OMELETTES AND BREAKFAST BUFFET. WE ALSO ENJOYED THE COMPLIMENTARY AFTER 5 SNACK BAR AND DRINKS. OUR SUITE AND OUR STAY WAS PERFECT. GARAGE SELF PARKING WAS A PLUS.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Connie

The staff was so accommodating and friendly!!! I totally enjoyed my stay. From the Front Desk to the young lady that cleaned my room; to Nick at the Bar.., they were just beautiful !!! When I return, I'm definitely going to see if I can get a room there. God bless you all cause you don't know how happy you made.

Self

10/10

Exceptional

29 Jun 2026

michelle

Very clean, well maintained hotel. The staff was so nice. Definitely felt their southern hospitality. The breakfast was quite nice with staff worked hard to make sure you had all you needed. The wonderful gal making the omelets and avocado toast came out to check that everything tasted good. Highly recommend.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Venise

We went to the Georgia Aquarium last weekend and our stay at Embassy Suites was amazing! Breakfast was AMAZING, from the omelette bar, oatmeal selection, everything! Clean hotel and rooms. Staff was amazing!

Family_with_children

10/10

Exceptional

29 Jun 2026

James

great breakfast, nice happy hour, not as clean as I would have liked as hotel is showing signs of age and wear

Business Partner

4/10

Poor

29 Jun 2026

Maria

-2 noches sin dormir , se escucha todo de las habitaciones, llame a front desk 3 veces para Que hicieron algo , Pero no resolvieron nada . La habitacion continua habia musica muy fuerte . El segundo dia housekeeping ni se acerco por nuestra habitacion .

Family_with_children

8/10

Excellent

29 Jun 2026

IOLA

Excellent breakfast, clean room courteous and friendly workers. Dinner served hot and on time. Will come back for Excellent service

10/10

Exceptional

28 Jun 2026

Jacqueline

The staff was friendly and very welcoming. Accommodations were very clean and the breakfast was a good assortment. Overall great location and stay. If I return to Atlanta I will definitely book the same hotel.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

pierre

Je recommande, coin tranquille et tres propre.

Partner

10/10

Exceptional

26 Jun 2026

Michael

Loved the dining and staff and being close by Atlantic Station was a great experience to walk around and see part of Atlanta.

Self

10/10

Exceptional

26 Jun 2026

Jorge

Front desk was great and attentive !

Self

8/10

Excellent

25 Jun 2026

Martresse

The staff was preferably helpful. I wish they would have exterminated for the roaches before we got there. The breakfast was superb always fresh and hot and plenty for I love the speediness, making sure that the breakfast they stopped happy hour was definitely more than happy. Everyone was friendly the bartenders make sure the drinks were strong and they did not cut back at all overall I had a good time and CHRIS the general manager he is more than hospitality. He’s just great.

Business Friends

10/10

Exceptional

23 Jun 2026

Aadil

Only stayed for one night

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Joanie

Over all the stay was great. Breakfast was one of the best we had at a hotel. The staff were really friendly and helpful. The pool was cloudy but still a really nice amenity to have and enjoy. The location is amazing. Walking distance to shops and other restaurants. We would book this hotel again for sure.

Family_with_children

4/10

Poor

22 Jun 2026

Brianna

Just had issues with room the entire stay. Tv in the bedroom didn't work. Wasn't fixed till the last day of our stay. Bathroom fan wasn't fixed. The door to the room had to be fixed.The staff was nice. The bar area and lobby was nice.
I felt like we got a bad room because we booked with Expedia vs Hilton directly.
Overall the Hotel manager there was nice and did the best he could for our troubles. Customer service was great.
The rooms just need some more tender care.

Friends

2/10

Poor

22 Jun 2026

Leonard

The property looks nice and was in a great area. My wife, 4 boys and myself were very pleased upon entering. The space was accommodating and the view was pretty nice. We were in town for a football camp and this was close to that location so we were happy. That faded quickly when I noted our toilet didn't work. We called the front desk just to discover that someone had simply left a plunger at the door sometime during the wee hours of the morning. We ended up have to go to the lobby to use the restroom and I had to unclog the toilet myself. Even after doing this it still never worked. Breakfast was hot and made to order but was underwhelming, One of my sons was sick from trying to not have to use the restroom all night because he didn't want to go downstairs. When we talked to the person at the desk the apologized and said they would refund the stay. This was obviously a tactic to get us out because when I called Expedia and the property back regarding the refund, surprisingly no one could help or had information about it. The camp turned out great and that is all that salvaged this trip. Very disappointed!!!

Family_with_children

10/10

Exceptional

22 Jun 2026

Michael

Amazing experience. I loved the swimming pool.

Friends_and_family Family

4/10

Poor

21 Jun 2026

Branton

My husband and I do staycations a few times a year, and this was hands-down our worst experience ever. We booked a weekend stay based on past good experiences with the brand, but Room 441 was a disaster that should have never been put in service.

We felt brushed off by front desk staff because we booked through a third party, and the room itself was a complete mess:

Safety Failure: The privacy lock on the door was totally broken. We had to barricade the door at night with a living room table for peace of mind.

Wrong Room: We paid for a large corner balcony but were given a standard balcony room and told nothing else was available and we were better in that room b/c we would lose 20 sq feet. I booked our original room for the balcony space, but what else could I do.

Poor Hygiene: The towels were so stained we decided to go to Target to buy our own. There were also stains on the walls.

Maintenance: The sink faucet was unattached to the counter, the bathroom fan was broken, and the room lacked blackout curtains.

We only stayed because nearby hotels were fully booked. At checkout, I spoke with the General Manager. He explicitly agreed the room never should have passed inspection and promised to rectify the situation. Unsurprisingly, his promises fell short and I’ve heard nothing.

The only saving grace was the breakfast cook. She was magnificent, a true delight, and knew what she was doing. Aside from her, avoid this hotel.

Partner

10/10

Exceptional

20 Jun 2026

Shavar

The full breakfast and omelet station is a great way to stand out in the crowed hospitality field

Partner

4/10

Poor

20 Jun 2026

Brianna

My room had a red ant crawling on the bed while I was in it. I requested a new room and was told the manager would be calling me. I still have not received a call. My new room was clean but the fridge smelt terrible.

Self

10/10

Exceptional

16 Jun 2026

Matt

Great breakfast, great bar, great restaurant!

Clean rooms, comfy beds, excellent staff!

We will definitely return here when visiting Atlanta.

Family_with_children

10/10

Exceptional

16 Jun 2026

Manuela

Everything

8/10

Excellent

15 Jun 2026

Jada

Hello we recently traveled with our children for the weekend. The rooms were great the only thing I would say is that they need a touch up on the paint. When we first arrived we switched

10/10

Exceptional

15 Jun 2026

Victor

The staff made all the difference. Good location, comfy rooms, but really the staff was amazing.

Family_with_children

10/10

Exceptional

15 Jun 2026

Shaquita

Great

8/10

Excellent

15 Jun 2026

Richard

This is a nice clean property that is well maintained with very friendly and attended staff. Location is key and it's close to me museums. The room was very quiet and private just as I expected. I would definitely return to this property.

Self

10/10

Exceptional

14 Jun 2026

Zakia

Amazing stay

10/10

Exceptional

11 Jun 2026

Surita

Clean room and comfortable beds!

Business

8/10

Excellent

11 Jun 2026

Donna

Everything was great except for the bed. The mattress and the bedding seemed very worn and needs to be replaced. Otherwise everything else was just right.

Family

10/10

Exceptional

10 Jun 2026

Elizabeth

There was a staff named Sarah that was not as pleasant as I would have liked. She took both of my drink vouchers and put them in one cup after I asked her for an empty cup to separate them she got attitude. I usually stay at the Embassy suites near the park. Never had an issue at happy hour.

10/10

Exceptional

08 Jun 2026

Carlina

Very clean and great breakfast

Friends

10/10

Exceptional

08 Jun 2026

cheree

The room was very clean and the staff was great. I will be back.

Family_with_children

10/10

Exceptional

08 Jun 2026

Donald

Great place

Family

10/10

Exceptional

06 Jun 2026

Michelle

Great place to stay compliments drinks and snacks was a plus everything was great

6/10

Pleasant

06 Jun 2026

Nadia

Front desk staff was amazing. They made my stay worth it with their pleasant and friendly attitude. However the lady at the omelette station was not the friendliest and actually became annoyed when I attempted to order avocado toast on Saturday morning. She told me it’s not available with an attitude. When selecting this hotel, I opted to pay extra because this stay included breakfast which is apparently limited on weekends when larger crowds are expected. What a disappointment. Overall nice hotel with a evening vibe during cocktails

10/10

Exceptional

06 Jun 2026

Erica

Room was clean check in was easy!

10/10

Exceptional

05 Jun 2026

Alexio

At of all the five hotels I stayed in Atlanta This is the best hotel I had stayed at

Self

10/10

Exceptional

05 Jun 2026

Jennifer

The building staff was so helpful. They even provided me with a loaner wheel chair. The only complaint I have is that the hallways smelled of marijuana both days I was there. Parking was not included in the stay.

Family

8/10

Excellent

04 Jun 2026

Lindsey

We have an infant and when we got to our room, black, plastic, rectangular fixtures with a spike from the bed were laying around our bed. There was also chips around the bed as well. We had almost no toilet paper with no refills, the bodywash and conditioner bottles were empty as well. We told front desk when we woke up and noticed it, as we got there at 3am and didn't do a thorough walk thru. When we came back 8 hours later, those issues had not been addressed. We contacted front desk and the manager sent someone up right away to remedy the issues.
Check-in, on a prepaid room for 3 nights at 3am took at least 30 mins to happen. Apparently we were supposed to alert the staff of our late arrival, which I had never heard of or done before. The time it took to check-in was bothersome. We had just drove 7 hours with a baby to have a great time in ATL.
Restaurant on site was nice. Food was delicious. Clean open areas and clean elevators.
Breakfast was ok. We didn't appreciate the staff refusing to make more coffee or give us clean bowls when we arrived 40 mins to closing time. Everyone was complaining and frantic to get their food and drinks. Seemed like an easy issue to solve.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Vu

excellent

8/10

Excellent

03 Jun 2026

Sandy

Great location for walking around this area of Atlanta.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Kelli

The hotel was beautiful with a large clean lobby. Happy hour with drink specials and tasty snacks daily. The room was clean and comfortable. We had a slow drain in our bathroom sink but maintenance staff came up and quickly fixed it. The staff at breakfast and the lobby was friendly and helpful. I love this centrally located Atlanta hotel. Walking distance to Atlantic station and minutes away from tons of other attractions in Atlanta.

Friends_and_family Friends

6/10

Pleasant

02 Jun 2026

Ugur

Breakfast is a joke, really. Very low-quality food is served, and the restaurant is very busy. One thing or another is missing/empty all the time.

Family_with_children

10/10

Exceptional

01 Jun 2026

Danielle

The property is well situated in a quiet area but still very close to things to do! Breakfast was great and the staff was very responsive/attentive.

Family

10/10

Exceptional

01 Jun 2026

Paola

The hotel is really amazing. Modern and clean. Although everything was excellent, what we loved most was the friendliness and efficiency of the reception staff and those in charge of the breakfast service.

Family_with_children

2/10

Poor

31 May 2026

Narkeeta

Maintenance issues, wrong room at check in

Friends

4/10

Poor

31 May 2026

Victoria

The staff was very perfessional, the rooms and breakfast was NOT up to par.
The room was out of shower soap, the bed lamp life was not working. The stains on the door and paint peeled off on the barn door. The mattress was lumpy due to a lack off flipping. It created my sciatica to flare up.
The food and coffee was out wen I came down to breakfast. But that omelet worker was such a hard worker, she was serving the people.
I truly Love the Embassy Suites, so I was truly disappointed with this Hotel at 290 17th street Atlanta.

Family_with_children

10/10

Exceptional

29 May 2026

kylie

Loved

Friends

10/10

Exceptional

25 May 2026

Lefifia

The rooms were clean and the staff was very friendly.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Betsy

Every staff member was kind, helpful, and very approachable. The breakfast is amazing, the wonderful woman at the omelette station is doing the job of three people! She is amazing and kind no matter how busy it gets! The bussers seem to have to be told what to do by one main busser, tones of dirty tables, no bins for guests to put dirty plates and trash. Need trash can (at least one) somewhere in the dining area.
For Dinner /lunch in restaurant there is no salt and pepper on any of the tables.

Partner

4/10

Poor

19 May 2026

Tiffany Monique

The breakfast was good. However, the house keeping was one of the worst experiences thst I have ever had.I’ve stayed at multiple Embassy Suites throughout the United States. This one was not good as far as service and housekeeping conditions.i have a complaint that I am about to address with instructions from one of the managers @ that establishment. I will be contacting Expedia customer service to have this issue resolved.

Family

4/10

Poor

18 May 2026

Rose

It was my birthday weekend and I was very disappointed!
Check in was easy. When we got into our room, it clearly was not vacuumed -- small trash was evident in the bedroom. The carpet was so sticky so we wore our shoes the whole time.... unbelievable. The couch looked like it was REALLY worn in with stains so we didn't sit on it at all. Bed was comfy. Bathroom toilet was leaking the whole time on the floor, so gross (thankfully its tile or else it would have warped). The shower and next to the toilet had body hair follicles and it was SO gross!!
We had a DO NOT DISTURB sign on the door, left for breakfast, came back to the maid cleaning our room!!! INCREDIBLY unprofessional and NOT OKAY!!! All my jewelry was on the sink and my purse with cash/credit cards on the table, it could have been stolen!!
The walls were super thin -- we woke up the next morning at 7am to kids screaming and could hear the entire conversations of the guests next door -- WILD!! I had to bang on the wall for them to stop screaming and talking loud. We went to breakfast and there was literally overcooked eggs and sausage, spicy potatoes and fruit. The omelet line was INCREDIBLY long (had to wait for 30+ minutes for a 2 egg omelet). The coffee tasted like gas station coffee. The gym was great. The pool was SUPER murky and I was disappointed I couldn't swim because it looked like it hadn't been cleaned in years. DO NOT RECOMMEND!!!!!!!

10/10

Exceptional

18 May 2026

Jariel Jesus

It’s a good place for a good time

Self

10/10

Exceptional

18 May 2026

Jameelah

Clean, super friendly and helpful staff, great breakfast, convenient location

Self

10/10

Exceptional

17 May 2026

Patricia

I cannot say enough about the staff two people in particular Christian and Anita because they were not only helpful they went above and beyond to help us in anything that we needed! Also the complementary breakfast and the young lady who made the bar during happy hour was beyond stellar! Will only stay here when we visit Georgia from now on

6/10

Pleasant

17 May 2026

Timothy

Some staff friendly and some staff not

Partner

10/10

Exceptional

17 May 2026

Alexander

Very helpful from the time I walked through the door to the time I left. I will definitely be coming back again.

8/10

Excellent

13 May 2026

Nina

The hotel is in a convenient location with easy access to Atlantic Staton (dining & shopping). The hotel itself is clean, modern and staff was friendly. I wish the rooms that have the kitchenette had more amenities such as plates, silverware, glasses and paper towels. Overall room is spacious and very comfortable.

Friends

8/10

Excellent

11 May 2026

Audrey

The staff was very friendly and professional! The property was excellently located to shopping, and downtown arears. Short driving distant to the airport.

Self

10/10

Exceptional

11 May 2026

LeAndre

Extremely nice and peaceful

8/10

Excellent

09 May 2026

Michel

Love location very convenient to city and other amenities downtown.

Family_with_children

6/10

Pleasant

08 May 2026

Frederick

Room was ok. The refrigerator in our room had a horrible smell coming from it. Reported it to staff no one ever came to see about it. Luckily we only stayed for one night.

Family_with_children

10/10

Exceptional

05 May 2026

Travis

Staff was very professional. The food and bar was amazing.

Friends

10/10

Exceptional

03 May 2026

Ameyaw

Always available to help

Self

2/10

Poor

02 May 2026

Michael

Do not recommend. Horrible service & hotel condition

Family_with_children

2/10

Poor

02 May 2026

Gabrielle

This hotel gave our rooms away! They over booked and didnt even have the thought to call and inform me of the situation. We drove all the way theee only to find out we had no where to lay our heads for the night. What really makes matters worse is I actually called to let them know we would arrive a few minutes after check in!! I was very disappointed in their service and disregard for my time.

Family

6/10

Pleasant

02 May 2026

Lendsay

Yes

Family_with_children

8/10

Excellent

02 May 2026

Sonia

The room was decent. There was a little mildew in the shower in certain spots but overall clean. That was the only issue. Breakfast was amazing and the spread was excellent. Otherwise we enjoyed our stay and the staff was super helpful amd super friendly. I would definitely stay there my next visit out.

Friends

8/10

Excellent

30 Apr 2026

Michelle

Our stay at Embassy Suites started off with a bump in the road. After traveling for hours, we were told that the room type we reserved was not available. Our choice was to drive to a neighboring hotel which had the room or separate our family into two separate rooms. We chose to take the separate rooms and figured our issue would be resolved the next morning. Unfortunately, we were told that the room was still NOT available. We were instructed to call Expedia. This was aggravating and time consuming. Eventually, the manager of the Embassy Suites did provide us the room we reserved for the next two nights. The Breakfast Bar and the Happy Hour were excellent. The woman making the omelettes was impressive. Not only did the omelettes taste delicious she made them quickly. Embassy Suites (Midtown) has a friendly staff which made our stay pleasurable.

Family_with_children

10/10

Exceptional

21 Apr 2026

James

I love this place and the breakfast was good

Family_with_children

4/10

Poor

20 Apr 2026

Precious

I called ahead of time and specifically booked the room especially for the indoor amenities and the pool was closed, maintenance never followed up with me or reopened the pool and my kids were upset. Breakfast was cold and we waited 45 minutes for items to be refilled and there were no clean tables to sit at. The wall was thin and I heard my neighbors all night. I haven’t encountered a problem like this at other Hilton’s as a honors member before.

Family_with_children

4/10

Poor

20 Apr 2026

Tracy

The property was lovely, however, neither TV worked and the engineer only fixed one TV before leaving. After calling the front desk and getting no answer, we went to front desk and changed rooms. The room was never cleaned during our two night stay, and the lobby on Sunday morning was dirty.

6/10

Pleasant

20 Apr 2026

Sparkle

I recently stayed at this Embassy property this past weekend, and as someone who truly enjoys Embassy Suites, I was excited going into this stay.

They were able to accommodate an early check-in, which I really appreciated and it started things off on a positive note. Ms. Anita at the front desk was absolutely amazing and welcomed us with true southern hospitality. She really set the tone for the beginning of our trip.

We were given a nice corner room, which I was initially pleased with. However, when I approached the room, the door was not fully shut. At first, I assumed housekeeping didn’t close it properly, but I later realized the door does not close on its own and has to be pulled firmly to latch, which was concerning.

The room was very spacious, but there were a few issues. The loveseat was visibly dirty and not inviting to sit on. The bathroom door was also broken and would not stay closed, which made it uncomfortable when in use.

Breakfast was good, but the stations were not consistently maintained. The coffee area in particular was messy, with trash present and items not fully stocked.

Overall, I still had a good trip. The location was great, and with some attention to cleanliness and maintenance, this property could meet the standard I expect from Embassy Suites. I would consider staying here again.

Friends

10/10

Exceptional

19 Apr 2026

Shantel

Hotel room was amazing , everything was as expected , bed was so comfortable we enjoyed our stay

Partner

4/10

Poor

18 Apr 2026

Rachel Tyson-

The entry to check into the hotel was cumbersome. No place to park while you complete check in and get keys. The garage door only opens with a hotel key. Just a backwards situation. Parking is not optional. Add $80 to your total bill. My room door wouldn't lock. I tried to call maintenance to get help and no one answered the front desk. I had to leave my room unlocked and physically go down to the lobby to report the door. Front desk staff were rude, dismissive and inattentive. As a Hilton Honors member, I should have received my complimentary water at check in. I had to request it next day and still had trouble getting it then. Overall horrible experience. I wanted so badly to like It.

Family

8/10

Excellent

17 Apr 2026

Whitney

The parking should be included in thr stay that 37.50 was not needed i bought a 300 room they never told me either

Family

10/10

Exceptional

14 Apr 2026

Latrice

Nice hotel

Family_with_children

6/10

Pleasant

14 Apr 2026

Niola

Breakfast is nasty and service is horrible. I saw an employee snatch a plate from a guest all because ahe wanted to take it to her room. Its very basic. No balconies and no early checkin. Save money stay somewhere else. Also i was suppost to pay 265 they overcharged my card.by over 40 dollars now i have to call them. Staff rude

2/10

Poor

13 Apr 2026

Lyneisha

Didn’t have a remote for my whole stay..no overnight staffing just horrible

Family_with_children

8/10

Excellent

12 Apr 2026

Swanetta

Food needed to be replenished. Wasn’t enough food available.

Family_with_children

6/10

Pleasant

08 Apr 2026

JaRee

While the stay was pleasant, breakfast seemed to be an issue in terms of not being enough food, plates, condiments and utensils. The front desk was very helpful, overall it was a good stay.

Friends_and_family Family

2/10

Poor

06 Apr 2026

SHERONDE

The TVs didn’t work ,and the room lights didn’t work .

Family

10/10

Exceptional

06 Apr 2026

Chelyssa

This was my first time staying at The Embassy & I will definitely be returning. The safe & amenities were excellent. The breakfast was 10/10.