Peachtree Hotel Midtown Atlanta

United States , Atlanta - GA
ATLANTA, 590 West Peachtree Street Nw
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100 reviews shown

2/10

Poor

08 May 2026

Jennifer

The elevator was broken and had to wait an hour and thirty minutes just to get to our room. Then again after the concert. Horrible experience.

10/10

Exceptional

08 May 2026

samrawit

Nice

Self

2/10

Poor

06 May 2026

Kandace

Only one elevator working with 25 floors and couldn’t use the stairs because the doors were locked also never got my damage deposit back.

6/10

Pleasant

06 May 2026

MARCO

Didn’t feel like a Marriott
The room was a bit cold and couldn’t make it warmer , no robes no extra blanket uhmmm ok

However The bed was very comfortable and the room was spotless

Elevator was really outdated and it took forever even at 3am

Walls in hallways are bare no art no tables with some decor

Self

10/10

Exceptional

06 May 2026

Eddie

Elevators were slow. Everything else was fantastic

4/10

Poor

06 May 2026

Mai Yia

Pros: great location for what I needed
Cons:
-Poor staffing and valet staff smelled like W eE d
-door key wouldn’t work, had to go down to front desk 4 times before they fixed the issue
-only 1 elevator worked so wait time was literally 10 minutes and having to go back and forth to the front desk was a nightmare.
-stair doors to the floor and elevators requires a key card which mine didn’t work so that another issue
-valet people “lost” my vehicle
-room had peeling paint

Over all I would not stay here again

Friends_and_family Family

10/10

Exceptional

05 May 2026

Kristie

We stayed 2 nights. Great location and valet parked. It’s worth the $50 a day! The bartender was amazing. Only downfall about the place was only 1 elevator was working. It’s got 25 floors, we were on the 7th and that weekend we went was busy!! They had a high school prom there along with Bruno Mars playing that weekend. On our check out day we had to walk the 7 flights of stair down. Please fix the dang elevators!!

Partner

10/10

Exceptional

04 May 2026

Fatima

This was a wonderful location and property, especially for my first visit to Atlanta. I initially came for a business conference in March during the Spring Equinox, but I would definitely return again for a personal stay as well.

I really appreciated the convenience of being within walking distance to the MARTA rail station, as well as being close to Publix, one of the major grocery stores in the area.

The staff was kind and welcoming, and my room was clean and comfortable. I especially enjoyed the balcony, which offered a lovely view of the city and the lively freeway below. I also had a view of the nearby colleges, Morehouse College and Spelman College, which made the experience feel even more special. Being right across the street from V12 Restaurant & Sports Bar was a nice bonus as well.

Overall, I had a great stay at the Peachtree Hotel Midtown in Atlanta, Georgia, and I would absolutely choose to stay here again!

Self

6/10

Pleasant

04 May 2026

Virginia

Snack store out of most items; telephone in room not connected. Had patio but door blocked with permanent

2/10

Poor

03 May 2026

Jermaine

The hotel staff was exceptionally friendly and accommodating from valet parking to the front desk which I truly appreciated. However, the overall condition of the facility fell well below expectations. Only 1 of the 4 elevators was operational in a building exceeding 20 floors, creating significant inconvenience. The carpeting throughout had a strong, unpleasant odor. The room itself was outdated, with heavily worn furniture, noticeable gaps at the bottom of the door, and chipped and scratched paint. Additionally, persistent foul odors in the room made the stay uncomfortable.

Family_with_children

10/10

Exceptional

03 May 2026

Jaelyn

First I would like to acknowledge that there was only 1 elevator working the whole stay of the trip. This caused long wait times, also making us walk up 12 flights of stairs to get to our rooms faster than waiting for the one single elevator. There was no notification of this upon booking.
The first room I was assigned to, the room was dusty and has a musty smell. Thankfully I was accommodated into another room with no issue.
The pool was not in use. There was literally no water in the pool when I went to check it out to get in. There was no notification of this upon booking.
Before arriving, I received a general message about the hotel and its amenities in an email. In this email, it was said for breakfast to be during the hours of 6am and 11am. When i went down to breakfast around 10:15-10:30am we were told that breakfast was closed and shut down at 10am. Leading me to check back with the email, showing an 11am breakfast closing time. There was no notification of a time change of breakfast hours.

On a positive note, the bartender Tia!!! She was absolutely amazing I loved her. Best bartender I’ve had in a long time, she was very personal and funny! I would come back just to see her. SHOUT OUT TIA!!!!

10/10

Exceptional

03 May 2026

Randall

Great stay and enjoyed Atlanta as always.

Self

4/10

Poor

03 May 2026

Jacob

The hotel seemed very touch and go at first.
The room was nice, the wifi, a/c, and water were all working correctly.
There were some issues, that being the parking. 50 dollars a day to valet or they reccomend self parking at a lot for 40 dollars a day.
The elevators were almost all out of order, going down to 1 of 4 elevators was not acceptable for a hotel this large, we spent several hours waiting on and planning our times around this. It was very frustrating.
Other than that, it was a decent hotel, 8 dollar water type deal.

Partner

2/10

Poor

03 May 2026

Blake

Mold and other issues with the room. Broken elevators. Creepy stairs

Self

10/10

Exceptional

02 May 2026

Tiffany

Everything was great except there was only 1 elevator working. Our room was very big and clean. The staff was very friendly and helpful.

Family

10/10

Exceptional

02 May 2026

Amanda

Clean room and friendly staff

Friends_and_family Friends

6/10

Pleasant

30 Apr 2026

Brian

Elevator was broken , only one functioning. Room clean great location to midtown

Family

2/10

Poor

29 Apr 2026

Joseph

Elevator was down I was told to contact booking company Orbitz to get refund I was not accommodated would not recommend

Self

2/10

Poor

29 Apr 2026

Hezekiah

Nothing was as expected some
Of the front desk staff was rude room didn’t look like picture and only 1 elevator was working it was my worst experience at a hotel

Friends_and_family Friends

4/10

Poor

28 Apr 2026

Paula

La habitación estaba sucia. Solo servía un ascensor los tres días que estuve. La fila era larga para poder accesar, y en la primera noche tuve que esperar 30 minutos para subir a la habitación. No había nevera y en el piso no había expendedora de hielo. Había que bajar al front desk para que te dieran el hielo. Destacó que fueron muy amables. La puerta no tenía el cartel de do not disturb y entraron a la habitación sin el consentimiento.

2/10

Poor

28 Apr 2026

Marley

Never realized I needed to call ahead of time to see if they had functional elevators or enough blankets for the guests…

I booked the stay to get ready for a concert and have somewhere local to stay after with my baby and sisters. When we arrived, there was a line to the concierge desk waiting to get into the elevator (only one of four was functional). When I checked in at 5 pm, they said my room (2 queen beds) was not ready (even though check in was at 4) and said they could put us in a room with a king and a pull out instead. They did not have enough blankets for the pullout so we had to stack sheets and use baby blankets to stay warm. When trying to get it sorted, when we tried to call the front desk, they told us they had too much going on and couldn’t help at the moment…Back to the elevators… the only was to get up to the rooms was the elevator. They did not allow us to walk up the stairs, only down. My sister and I had to get ready for the concert in the lobby bathroom because the elevator took so long. Several times throughout the visit we had to use the stairs from the fifth floor while carrying my luggage and my six month old. When we tried to leave in the morning, we waited with our wagon full of luggage and baby gear for thirty minutes for the elevator, only to have it be completely full every time. Eventually we had to carry the wagon, luggage, and baby down the stairs. The staff was not very helpful as they were busy dealing with prom guests. Do not recommend.

Family_with_children

4/10

Poor

28 Apr 2026

Sarah

Stayed here due to proximity to GA Tech for a concert. Great location.
However, check in was at 4pm- we arrived at 430 , after standing in like for 30 minutes-we were told our double queen was not ready and they couldn’t tell me when it would be. I asked for a king and was put in an ADA king- which I was not made aware of causing issues with the shower. The valet parking was full so we had to self park a block away. 2 of the 4 elevators were not working.. WE STOOD IN LINE OVER AN HOUR to ride the elevator to the 23rd floor. Which delayed our arrival to the event. Not to mention having to wait to ride the elevator again when we got done with our event. They did take a few folks on the service elevator RARELY. We heard the elevators had been down for over 2 weeks. Very disappointed with the way the situation was handled and no compassion from staff.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

david

Clean room

Friends_and_family Family

4/10

Poor

28 Apr 2026

Francis

25 floors in this hotel 1 elevator working totally full hotel with 300 high school prom going on 25th floor we weren’t informed about the elevator and I was traveling with my Mother which is handicapped I walked the stairs from our 15th floor room several times because of full capacity elevator during our stay but my mother could not walk she waited 15-20 minutes several times for the elevator daily we were at the hotel for 3 days and when we asked to talk to manager about the elevator the desk employee was very very rude and short and said you need to talk to management and nobody is available write an email!!! This is ridiculous and customer service in the hospitality industry should be better at this hotel we paid good money and tipped well Parking alone was $150 dollars 50 a night the other staff like valet and security and bartender were amazing!!! They need to look at who they put at the desk talking to the guest. Very disappointed and will definitely be sending that email to corporate

Family

8/10

Excellent

28 Apr 2026

Emily

The bar tender was amazing and very attentive with all her customers.

Friends

4/10

Poor

27 Apr 2026

Erin

The hotel has one working elevator. At times it was an hour wait to go up to our room. The valet has no digital way of requesting your car or tipping. Mold on bathroom ceiling.

Friends_and_family Friends

2/10

Poor

27 Apr 2026

Heidi

This was the worst hotel experience I’ve ever had. My children and I arrived to two EXTREMELY long lines, one for check-in and the other for the elevator. It took over 35 minutes to reach the front desk for check-in and nearly 50 minutes to board an elevator. The employees did not even attempt to apologize for the wait or explain what was going on. It took talking with other guests to find out the elevators had been out for a week. One out of four elevators for twenty-five floors of guests was working. ONE ! Guests were told they could not use the stairwell, which is a fire hazard. It then took us 35 minutes to catch an elevator to get back downstairs to attend the concert we were in town for. We arrived at check-in time and was told there was no parking left and we would have to go around the block to park in a public garage. This was a very sketchy garage that I had to pay over $35 to park in. We arrived three hours before the concert and were late to the concert, missed the opening act due to the ridiculously long lines in the hotel. The AC did not work well. We were given two towels and two wash cloths for three booked guests. I requested additional towels in person at the front desk. Never received them. When we returned from the concert, my children witnessed a nasty altercation between a security guard and a hotel guest. The next morning took an additional thirty minutes to wait for an elevator to leave.

Friends_and_family Family

2/10

Poor

27 Apr 2026

Artisha

My experience was horrible. There was only one elevator working the entire weekend. The hot water in the room did not get hot, like warm at best. Even though we prepaid for breakfast, we didn’t receive the voucher at check in. At breakfast, I had to return to the front desk to show proof of purchase which took up even more time after waiting on the elevator for over 15 minutes.

6/10

Pleasant

27 Apr 2026

Katie

The hotel could use some updating. Our air conditioner was broken, and after it requested twice for it to be looked at or fixed, they claimed that it was which it was not. The staff was not rude. They just were not caring. It was a convenient location for what we were doing, but glad we were only there one night and not sure that I would stay there again.

Family

8/10

Excellent

27 Apr 2026

Tyger

It was all right

2/10

Poor

27 Apr 2026

Andrew

One of the outlets had caught fire before still burn mark on the wall and plug and plug did not work
No tv remote
Room and hotel smelt like weed
No parking because the sold all the parking to concert goers and not hotel guest

Friends_and_family Family

4/10

Poor

27 Apr 2026

TyLisha

They had so much going on. And only one elevator working. And we were on the 19th floor. The wait was 20-30 min . So we had to walk down 19 flights of steps with our bags to leave. That part was awful but the staff was amazing!

Friends_and_family Family

2/10

Poor

27 Apr 2026

Jesus

Had to checkout early because the elevators were down and literally we would wait 20-30 mins to get to our room. This alone was too inconvenient to deal with when traveling with a family. Room is not renovated at all, the furniture is very old and the bathroom is old as well

Family_with_children

4/10

Poor

26 Apr 2026

Alia

This was the worst experience ever! We were an hour in line for check-in, more than an hour to get to our room because only 1 of the 4 elevators were working and the same nightmare experience to get down from the 22th on check-out date. Poor maintenance and property management.

Not recommended

2/10

Poor

26 Apr 2026

DOLLIE

To start valet was full at 4pm. Check in took 30mins. Only 1 elevator out of 4 working for this 25 story building w/a sold out bruno mars concert & a high school prom there-after the 30min wait to check in we waited an hour to get on elevator. Room smelled like marijuana&musty damp & when we walked in the carpet in front of the bed to the bathroom was sopping wet. Water pressure was terrible the sink&tub barely drained&when you flushed the toilet the paper would come back up shredded. Ice machine was out of ice. Shockingly the bed&towels were good. The walk to Georgia Tech stadium was about 15mins. The staff was helpful as much as they could be with the terrible conditions of this hotel. Of all my 25+ years of staying in hotels. This is the worst experience I have ever had.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Shelia

There was only one working elevator and there were lines backed out into the lobby for the one elevator. We had to carry all of our luggage up and down the stairs. Mind you this is a 24 floor property. The air conditioner in the room did not work well either.

Friends_and_family Friends

2/10

Poor

26 Apr 2026

Patricia

We booked one night stay at this hotel because it was walking distance to GA Tech stadium for a Bruno Mars concert. When we got to the hotel to check in we saw a huge line for the elevator. We were informed that out of 4 elevators only 1 was working. When we finally got to our room, 30mins in line to get to our 16th floor, the room was well set up and clean. Before leaving for the concert we were trying to get the sofa bed ready for my daughter so that when we got back we could just go to sleep. We couldn’t figure it out. I called the reception area several times with no answer. I looked for extra sheets and there were none. When we went downstairs to go to the concert, another 30 mins ordeal to get an elevator the reception area was busy so I let it go. After the concert, the lobby was chaotic! When we got to our room we were still trying to figure out how to set up the sofa bed, called housekeeping and lobby several times nobody answered. Couldn’t go downstairs to deal with this in person because I didn’t want to deal with the elevator ordeal. Our 15 old daughter ended up sleeping in our bed with us, super uncomfortable. The location is good but customer service is horrible!

Family

4/10

Poor

26 Apr 2026

Robert

There were 4 elevators servicing 26 floors, and 3 were broken. Because there was a main event nearby, there was a 30-minute wait to get on the elevator. Ice machines were only on a few floors, and the elevators had been broken for over 6 months.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Jacob

When we arrive to the hotel, they claim to have their own parking that’s on first come first serve basis, but none was available in a two block distance of the hotel. Then whenever we get there only one out of the four elevators was working and with a large event nearby plus other events we waited in total of almost 4 hours over two days to ride an elevator up to the 24th floor and back down twice. The hotel staff claimed that the problem had been existing for two weeks, but we got no update prior to our arrival. The hotel also made no effort to remediate the issue or accommodate guests for this inconvenience

Partner

6/10

Pleasant

26 Apr 2026

James

It looks like the hotel is amidst a renovation. Can see water damage on the walls/doors, there was a commercial dehumidifier in the floor passageway. The room I “picked,” through Expedia, was suppose to be a king size bed with a couch pull out… I got a queen with no pullout, that was rough sleep, there wasn’t a cot available. The carpets are on their last legs. The shower drains need some love, it took about 10 minutes after the shower was turned off for it to drain, probably some gnarly wads of hair in there. The balcony window?! needs some attention to help buffer out noise, heard the local car gangs burning gas like prices were the same as 1998’s gas prices. Elevators… I don’t want to kick a dead horse but walking 20+ flights of stairs was oh my gawd. Interactions with the staff was pretty good. You could see the bar tenders frustration with the elevator situation, guest walking through the back room to use the utility elevator. I guess when a prom, Bruno mars concert and college baseball teams meet, it’s a pretty good time. Would stay again to experience “roughing it.”

6/10

Pleasant

26 Apr 2026

Angelica

Only one Elevator at a sold out hotel for a concert.No more valet parking and the wait time for elevator was close to a hour.Having to walk up 9 flights of stairs with luggage was a nightmare!Front desk staff and outside staff where all very nice.The room was clean but the tub and sink drain was so slow,literally standing in water.

Family

2/10

Poor

26 Apr 2026

Dean

Only one of four elevators were working, which meant that we had to wait 30 to 45 minutes anytime we went up to our room because the line for the elevator was so long. And you couldn’t take the stairs either because the doors at each floor were locked. No icemaker on floor three. Phone in our room did not work. When we called the hotel front desk with our cell phones, nobody answered. We paid for extra guests and there were no extra towels for those guests. Carpet was really old and wallpaper was peeling in our room. I guess the only positive thing I can say is that the shower was good and the beds were acceptable. And of course, it was easy walking distance to Bobby, Dodd, Stadium, and Georgia Tech campus. I would not recommend this hotel at all.

4/10

Poor

26 Apr 2026

florencia

room wasn’t clean, staff was good. bar was alr

Friends

2/10

Poor

26 Apr 2026

Angela

3 out of 4 elevators broken during weekend (april25/26) of Bruno Mars concert. Had to spend an hour waiting for the elevator up to our room to get ready and an hour to go back up after the concert. Stairs were blocked off an hallways locked so you couldn't get up by walking. Will be disputing credit card charges. Not only was this irritating but a fire hazard.

Partner

4/10

Poor

26 Apr 2026

Hannah

Definitely has some major issues & poor management. Was there for an event, along with probably 300 hundred other people at this hotel, the check in was terrible. Check in was at 4pm, room wasn't ready until almost 6pm. Only 1 elevator was running, keep in mind that they have 4 of them. The line for the elevator was 60 people deep at any given time. Seriously??? Was told we could use the stairs to go up 20 flights, are you kidding me??? Finally allowed a handful of people to use one of the service elevators. Never seen such a discombobulated freaking mess. Staff could only say \"there's nothing we can do about it.\" Won't stay here again.

Friends_and_family Family

4/10

Poor

26 Apr 2026

Kaitlin

Not enough towels for 3 guests, hotel knew it was three guests, had to pay for 3rd guest. 1 out of 4 elevators operating, staff only allowing guests to use stairs to go downstairs. Had to wait 1.5 hours after check in to get through elevator line to get to my room.

Friends_and_family Friends

4/10

Poor

26 Apr 2026

HANNAH

There was only one elevator working so it took an hour to get to your room. The air conditioner didn’t work in our room. The tub had an extremely so drain. There was no hair dryer .

Family_with_children

4/10

Poor

26 Apr 2026

Lisa

No elevators working and minimum staff for the amount of people and functions going on

Friends_and_family Family

2/10

Poor

26 Apr 2026

Emily

Only 1 elevator was working. No ice in the entire building. Front desk never answered the phone in 3 days

Partner

2/10

Poor

25 Apr 2026

Benjamin

Firstly the front desk staff was awesome, they were very helpful, when guests were being rude the staff maintained professionalism and handled things tactfully. The hotel however was not worth it, the elevators were not working so everyone had to wait to cram into one elevator. Getting up and down was a nightmare. The room had no working air conditioning, it was very hot, we attempted to open the balcony door to get some air but it was bolted shut. The valet was terrible, they did not know how to drive a manual car which is understandable but I wish they would have told me. Instead they parked it, left our lights on and did not engage the parking break. Fortunately the parking lot was angled to a curb so it only rolled back into the curb and not another car. Overall will never go back, the only redeeming factor was the front desk staff and the security guard, they were awesome.

Family_with_children

6/10

Pleasant

24 Apr 2026

Khyra

Hotel will charge your card even if you book thru at different company. So charged twice at this point.

Partner

2/10

Poor

23 Apr 2026

Elizabeth

Poor all around I will not be bk

Self

2/10

Poor

19 Apr 2026

Cordellesse

The property was not taken care of AT ALL. Rooms look nothing like the picture, paint pilling from the tub and walls, hallways have a strange odor, different floors look like a motel and a completely different hotel. There were 4 elevators and only 1 worked, it went to every floor and took anywhere from 10-25 minutes to even get it to come. Hotel staff was not cleaning the sheets and fixing the bed with the same ones. Floors were wet and sticky with no wet floor sign in sight. There were homelessness individuals coming onto the property harassing myself and friend and it took security to long to come to handle the situation.

Friends

2/10

Poor

17 Apr 2026

Jeff

A/C barley worked......only (1) elevator was working in a 24-story hotel. Had to wait 10-15 min. (or more) for elevator since only one was available. At one point it went out too and they had to have use freight elevator.

Old and outdated....needs a complete facelift.....and new elevator system for sure.
not a good experience.

Self

10/10

Exceptional

17 Apr 2026

Marcus

Awesome stay

Self

2/10

Poor

14 Apr 2026

Dionna

My toilet and tub was stopped up and no one ever came to fix it !

Family

2/10

Poor

14 Apr 2026

Kimberly

This was the absolute worst hotel I’ve ever been to - so bad, in fact, I couldn’t remain there after checking in. Everything about the place looked unsafe. To top it all off, the water actually STOPPED WORKING about an hour after check in. No toilet flushes or hand washing. Please do not go to this dump thinking you’re going to a new Marriott.

2/10

Poor

14 Apr 2026

Kwame' LeRoy

Rooms were not clean. Lobby looks nice but rest of the property is outdated. Air conditioner didnt work in one room. Rooms down the hallway had water leaking into the hallway carpet. Asked for extra sheets one night and staff left them on the dirty floor outside the room. Lobby bar/restaurant/store very over priced and limited.

Family_with_children

4/10

Poor

12 Apr 2026

Graciela

First of all, the hotel was full and 1 out of 4 elevators worked, so it was really inconvenient. Two, you had to pay for parking ACROSS THE STREET, each day. Lastly, I’ve gone to hotels that at least leave waters, there was no water, no microwave, no mini fridge, the only water available was in the store down stairs for 4 dollars per bottle.

2/10

Poor

12 Apr 2026

Veronica

Elevator took forever. And the tv in the room didnt work. No place to store drinks ice machines didnt work. Will not be Back

2/10

Poor

09 Apr 2026

Ricardo a

Check in time is too late 4 pm , and check out is too early 11 am ; the room was left 2 empty bottles next to the bed, for sure housekeeping didn’t change the bed linens

Self

6/10

Pleasant

06 Apr 2026

Trent

The Peachtree Hotel Midtown had all the makings of a very nice hotel, but a few issues just kept it from reaching its potential.

Positives: The price and location, especially if you're visiting Georgia Tech or downtown Atlanta, is hard to beat. It was about half the price of most other Midtown hotels. It's got a beautiful lobby, big ballrooms, a restaurant, gym, coffee shop, etc. And the front desk staff was very nice.

Negatives: Stains on the hallway carpeting, dirty box spring, clogged sink, regular smell of pot in the area, 4th floor outdoor pool and deck were not operational, and an interesting collection of guests was gathered in the lobby late one night. Also, I'd recommend a noise machine or ear plugs, as the racing engines up 75 in the middle of the night can really affect your sleep.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Joann

No one ever came to clean the room.

The bartender Tia was the best person we met in the whole trip. The bar should be open as a lunch option

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Leslie

The beds were clean and well made. However, either the carpet was never vacuumed or it was coming apart, as my feet were full of debris whenever I walked barefoot. Also, the toilet ran all night. Finally, only one elevator was working out of four for a 24 story hotel which caused a big backup on guests leaving.

Breakfast buffet was ok. Better bet would be the made to order breakfast.

Partner

10/10

Exceptional

05 Apr 2026

Roteishia

Very clean

4/10

Poor

05 Apr 2026

Jenny

The room was at best functional. One light didn’t work and the table drawer handle was broken off so you couldn’t use it. The bathroom definitely needed to be updated, but was clean. My main issue was the outside noise. This hotel is right next to a hospital so sirens go all night and never stop. It’s also boxed in on all sides by major traffic ways that ppl drag-raced their cars on (or sounded like) at all hours. If you’re neurodivergent and sensitive to sound (like me) this hotel is a nightmare. (I asked the front desk about switching rooms but they said the entire hotel is like this).

Self

8/10

Excellent

04 Apr 2026

Kim

Breakfast was really good, but for the price, it should be included with the stay. Bar area was great, the young lady that was the bartender was awesome. House keeping needs improvement, asked for ironing board, iron and tissue and only got the ironing board. Overall this was a really good stay and would recommend others to stay.

Partner

2/10

Poor

04 Apr 2026

LaToya

The hotel was not very well maintained. I purchased 2 rooms and the rooms were a nightmare. The air I my room didn’t work so I had to wait 30+ minutes in line to get another room which I couldn’t get in and had to go back downstairs to wit another 30+ minutes to be told that someone my be occupying the room at that time. The ice machines didn’t work so I had to stand in the line another 30+ minutes to get a bucket of ice. No refrigerators are in the rooms when I called the corporate office I was told that it was nothing. The company could do because I wasn’t a member and I purchased my rooms on expedia.com once I signed up to become a member to see if I could get any help. I was told that someone would be contacting me. I am still waiting a week later for management to give me a call if I could rate this hotel as a zero I would.

Family

8/10

Excellent

03 Apr 2026

William

Toilet seat loose,mold around the tub,good location for Emory hospital midtown

2/10

Poor

03 Apr 2026

Shauntae

Poor Customer Service, No Amenities, Long wait lines at the front desk, bolted balcony doors, dirty windows, dirty room with a broken bed and one channel TV, long elevator wait times, and overcrowding. I would highly recommend you avoid this place.

Partner

8/10

Excellent

03 Apr 2026

Olive

A treasure for a comfortable, affordable price, in a good location central and accessible to art, culture, community and creativity, and the people who work there were all friendly and helpful.
I would stay there again. Public and private transportation close and easily available. Thank you!

Self

4/10

Poor

03 Apr 2026

Saeed

Poor Wifi

2/10

Poor

02 Apr 2026

Pierre

I stayed in room 820 on Mon 3/17 and there were bedbugs in my bed. On Tuesday 3/18, I requested to move to another room, which did happen without any problems, but the front desk said they’d give me 10k Bonvoy Marriott points and this still hasn’t happened.

Business

8/10

Excellent

02 Apr 2026

Kearstin

Clean room

2/10

Poor

01 Apr 2026

Jovanni

Save yourself a headache and look elsewhere. This hotel is a nightmare. I've been trying to get a hold of customer service, and I have had no luck. It's by far the worst hospitality. The room and floor were dirty, the shower curtain had mold. I have asthma, and children were staying in the room. Apparently, customer safety is not their thing. Also, if you want to wake up in the middle of the night by the fire alarm, stay here.

Family_with_children

6/10

Pleasant

01 Apr 2026

Mattingly

The hotel is in a great location, right across the street from the metro, within a half hr drive of the ATL airport, and a 30min walk to all the sites. We chose it because of it's close proximity to the Mercedes-Benz stadium and affordable rates. The only issue was that when we checked in there was only one staff member working and she provided incorrect info about the breakfast time and checkout time. We used the Starbucks cafe and the gym and hope that the pool will reopen soon!

Partner

2/10

Poor

01 Apr 2026

Dwayne Love Donlow

Terrible , no fridge my entire stay and I asked everyday. Ac barely works if works at all.elevators full and take 15 mins a load . Valet is $50 a night , it’s a bougie red roof inn. Not worth it at all. I’ll never stay here again

Self

4/10

Poor

30 Mar 2026

Jennifer

Check in time is 4pm. We arrived after 5pm, were told our room wasn’t ready. We also paid for our room in advance, so we were disappointed. We reserved a room with a king size bed. We were given an “upgraded” room with a queen size bed. Our television did not work the first night. We called the front desk & spike with them in person. We were told it was noted & maintenance would fix the issue. Maintenance never came.

Partner

4/10

Poor

30 Mar 2026

Barbara

My stay was very good and bad. the hotel has 4 elevators but only 2 were working. Saturday night was horrible, the people in the room next to mine decided to smoke up their room since and it caused a whole massive emergency alarm to go off in our floor for bout 30 to 40 mins. After all said and done, 35 mins after the alarm went off and went silent, we had security come into our room by \"accident\"

Partner

4/10

Poor

30 Mar 2026

Shamika

I booked a studio suite with a kitchenette and the microwave didn't work. We didn't have any silverware in the room i went to the front desk and reported no help then i went to the restaurant to get silverware and the attendant was very rude and un welcoming

Partner

2/10

Poor

29 Mar 2026

Connor

Below average everywhere.

4/10

Poor

29 Mar 2026

Ray

My problem was the short black young lady working the breakfast area. Very rude horrible customer service very very very rude her ass need to be fired str8 up the dude Enoch working the Valet was the nicest person in the whole hotel broken down elevator had to walk up the stairs from the 8th floor to the 15th with luggage tired then a mf.

Partner

4/10

Poor

27 Mar 2026

RoLisa

You get what you pay for. No microwave or refrigerator in room. No ice machines, you have to go to the lobby bar. Only two of the four elevators were working so the minimum wait was easily five minutes and were told we couldn’t use the stairs because once in the stairwell there was no access back in even with a key. Did someone say Fire Hazard?!?!?!?

Friends_and_family Friends

6/10

Pleasant

27 Mar 2026

April

All elevators didnt work. They were slow. No refrigerator in the rooms nor a microwave.

Friends

2/10

Poor

26 Mar 2026

Khadijah

Nasty

4/10

Poor

26 Mar 2026

Jennifer

I couldn’t get my room cleaned. There was one receptionist that was rude and not helpful

Self

4/10

Poor

26 Mar 2026

Delicia

Heat in room was not working, it was very cold. Shower head dirty. Toilet did not have a seat. Only 2 elevators were working so waiting was a long time, hotel has may floors. I survived for a 1 night stay but wouldn’t recommend for multiple nights. Just pay a little extra for a better hotel to be comfortable.

2/10

Poor

25 Mar 2026

Mario

Horrible! This place is falling apart! Not all elevators work, no tv remote control, iron board with no iron in the room, and disconnected telephone. The lobby is very nice but once you get in the elevator everything around it is old and sketchy.

Family_with_children

2/10

Poor

25 Mar 2026

Tonaza

Disgusting

Friends

10/10

Exceptional

25 Mar 2026

Benedict

Everything was very nice and clean during my stay and the staff were very friendly and accommodating! I would definitely stay here again when I return to Atlanta! The valet staff were also very polite and accommodating as well! The location is walking distance to everything you would need and it’s a quick walk for coffee or a bite to eat! Great Experience!

Self

10/10

Exceptional

24 Mar 2026

Richard

Didn’t use

Friends

2/10

Poor

24 Mar 2026

Kojak

Shower did not work in my original room. Switched rooms 3 times 2nd room was dirty and some lights didn't work. 3rd room they door/lock wasn't working. Last room was better but had body residue on the toilet seat. My understanding is that they only have 2 people on staff to clean rooms. They are planning a renovation in September. Currently the condition of the entire hotel is unacceptable. Very beat up beyond the condition of 1 star motel in the middle of nowhere.

Self

2/10

Poor

24 Mar 2026

Azrudeen

The Internet was slow and dont work somtimes, the elevators takes long to arrive, most time you have to wait 6-10 minutes for an elevator.
The beds was not made properly the matress was uncomfortable and worn out.
Also housekeeping did a terrible job they replace less towels than the amount of person in the room. They do not put back soap and shower gel etc. Everytime you need something you need to go to the front desk.

Family_with_children

6/10

Pleasant

24 Mar 2026

kenneth

No working ice machines to be found. Tv has limited channels

Friends_and_family Family

2/10

Poor

23 Mar 2026

Christina

This property was terrible it didn’t have a microwave, nor refrigerator in the rooms , no Ice machine, the picture that is on the internet is not the same as what you come to stay in the elevator super slow only two elevators were working, the customer service was terrible I called several time to see if I could check in after my time the would not answer the phone I called about 20 times. You had to beg for toilet paper. The worst I’ve ever stay in

6/10

Pleasant

23 Mar 2026

Alexis

We just didn’t know you had to ask for a fridge and microwave and the cable sucked no channels after paying all that money thought it would have been good tv service

Friends

10/10

Exceptional

22 Mar 2026

James

It was exactly what I needed on this trip at a convenient location.

Self

10/10

Exceptional

22 Mar 2026

Stephanie

Great location just a short 3 mile drive to downtown Savannah

Family

2/10

Poor

21 Mar 2026

Sepideh

I’ve never written a review but this was my worst hotel experiences here.

The photos look nice, but the reality is completely different. When we arrived, the room was not properly cleaned, there were piles of cigarette butts on the balcony and hair in the bathtub from previous guests, which was honestly shocking.
For two people staying three days, we were given only one towel and a single roll of toilet paper. There is no mini fridge in the room, and the TV didn’t even have a remote control.
If you need anything (towels, toilet paper, or even a TV remote), you’re supposed to contact the front desk — but the front desk never answers. During our entire stay, we were told their phones were not working.
The most unacceptable part: we received no housekeeping service at all for three days.
On top of that, only one out of four elevators was working, so it took forever to go up and down.
Also, there is no guest parking available the only option is valet, which costs $50 per day.

Overall, this stay was extremely disappointing and frustrating. I would not recommend this hotel.

Partner

4/10

Poor

21 Mar 2026

Tom

When you walk in, the lobby looks pretty good. The rooms, however, are outdated and need repair. We noticed a wet/moldy smell the moment we walked into our room. Turns out, the about a 10-foot area of carpet around the heating/cooling unit was soaked with water. It was likely this way for a long time because the wallpaper near the floor was also wet and wrinkled. There's no way you could overlook this issue in the room.

On our second day (a Thursday), we decided to try the breakfast buffet downstairs. We walked in and were surprised to find out the restaurant was closed. It's was 9:30 a.m.

Other issues: Only 2 elevators were operational, and the TV remote didn't work, even though the batteries seemed fine.

Overall, we dealt with the issues because of the convenient location, a couple blocks from the Georgia Tech campus.

Family