Hiland Terrace Hotel

2/10

Poor

19 Nov 2025

Joseph

The room was in ill repair and it smelled of smoke. We did not even stay the night, we got another hotel room. When I showed up at the door the woman who worked there was telling me to leave, I had woken her up around 4 pm when I showed up.

Leisure Family

10/10

Exceptional

01 Nov 2025

Stephen

you won’t find a better price

2/10

Poor

17 Oct 2025

June

This place is not what it is advertised to be, it is listed as a hotel and when you arrive it claims to be a motel on the sign. when you drive through it’s barely even a motel, just a bunch of sheds that are not clean at all. Photos online are not at all representative of the rooms. I checked out after seeing the room and could not get my money back.

Partner

6/10

Pleasant

15 Dec 2024

Georgette

First off, the staff was very gracious. The rooms were clean and the linens newer. The building could use some updating as the sidewalks are sinking a bit making it harder for those with mobility issues to get into their rooms. It also appears that most of the guests are transients workers, maybe in oil, which isn't an issue but they have different needs then visitors to an area. The rooms are small and my room did not have some of the items that my son's room had, like chairs

Leisure Family

4/10

Poor

11 Oct 2024

Joyce

The receptionist was nice. She personally cleaned our room. The facility is very old and not updated or maintained.

Leisure Family

10/10

Exceptional

05 Aug 2024

Diana

Staff was great.

2/10

Poor

04 Jun 2024

Darcy

motel from hell

Boarded up windows, missing smoke detector, microwave but no refrigerator. Only spent the night because it was close to where we had to go the next day. This is a motel not hotel.

Partner

8/10

Excellent

25 Jun 2022

Susan

Outside areas are overgrown

Leisure Self

2/10

Poor

26 Jan 2022

Iesha

Ms williams

Didn’t check til 11pm by choice the attendant took 45 minutes to answer the door I guess she was sleeping then she another 20 minutes to checkin all the way in that room wasn’t worth 50 dollars the headboard I was falling off the wall there was duct tape around the air conditioner the heat didn’t keep the room warm I wouldn’t use the bathroom

Partner

4/10

Poor

25 Dec 2021

Verified traveler

The bed was not good and not very neat…. Not at all suitable for couples… I wouldn’t recommend.

Partner

2/10

Poor

08 Nov 2021

Jeff

The place was filthy, exposed pipes were in the bathroom. There was a fist hole in the door. Some guy tried to come into our room while we were looking at it. Please refund my money !!!!

Business Pet

2/10

Poor

16 Aug 2021

Verified traveler

Nice people, bad property. Scary place.

The lady at reception was such a kind soul. At night you can't see the driveway entrance. I'm all for no frills places. This was incredible. Black mold on the shower head. A taped window. Bugs. Bed begs are actually the final straw. I still have massive amount of bites days later. Unless they bomb every room and replace the moldy items? It's not real inhabitable.

Self

4/10

Poor

06 Jul 2021

CHRISTOPHER

If you don't have anything nice to say, review it.

Let me begin by saying that I did something for the first time ever at a motel. I booked two nights, but bailed after the first night. Didn't try to get a refund, not to mention that would've been tricky since the motel was closed for most of the 2nd day, so there was nobody to talk to even if I wished to. That said, the woman at check-in was perfection pleasant. The place, however, wasn't pleasant at all. It was many small buildings on dirt roads. No real sign that anything is being done to maintain them or the roads. We had a non-smoking room, but it smelled heavily of smoke. Everything white had turned yellow from years of smoking, and the bedding had holes burned in it. The lampshades were yellowed and stained, and all broken up. The wooden tables they sat upon were dirty, and also had lots of burns were cigarettes had sat and burned down. The bathroom door was thin. So thin that 3 holes had been punched through it. 2 from the inside, and 1 from outside. My wife believed there were rodent droppings on the bathroom floor, but I didn't care enough to get on my knees and investigate. It was just an all-around uncomfortable place to be. The only redeeming feature was that the bed was uncommonly comfortable. Despite everything else being borderline ancient and/or repulsive, the mattress did seem new, and was covered in waterproof protector. What was under that, who knows. Was it there to keep bugs out, or keep them in? I had no intention on finding out. My advice, stay away.

Partner

6/10

Pleasant

16 May 2021

Roberta

The clerk was pleasant. The room was ok. Inspite of the no smoking sign on the door, the room smelled of smoke. There were burn holes on the floor and bedding but otherwise appeared to be clean. A very small bathroom without an exhaust fan was functional, not handicapped accessible. Dim lighting as one of the light bulbs in the ceiling light was missing. There wasn't a closet to hang up your clothes. No room phone or phone book. There was a microwave and small refrigerator as well as TV. You can hear the road traffic as my room was near the road. The bed was very squeeky. Parking near the room. Dim lighting outside at night. A cheap overnight stay. Lawns needs mowed.

Self

6/10

Pleasant

20 Jan 2021

Verified traveler

I was robbed. My room ransacked ans feel like i was drugged. I called the police and was surprised by special agents in regards to human traffing.rehearsal of the guest next door was afterthey left and attendent was just at my bungalow guest was. Saying not to use expedia today bc it wa non refundable and management info wouldnt be shared but relayed ihe was not allowed to stay here another day bc of the crime committed against me. I am a victim and am being victimized again by no where to go. Still no contact made. Im still disgusted w the reaction i recieved.

Business_and_leisure Self

6/10

Pleasant

05 Jan 2021

Verified traveler

Gross

Run down motel with bed bugs!! No go.!

Partner

2/10

Poor

10 Jun 2020

david

Place is a dump

I actually did not stay here because of the poor conditions I saw outside/around the rooms.

Self

2/10

Poor

30 Apr 2020

Nicole

Terrible!! Holes in the walls, bugs in the lamp, dirty, unsanitary & incompetent staff. I have photos to show how bad this hotel was. We sent one of our men there for a work assignment in the area and we had to switch hotels for him the day he arrived because it was THAT BAD. We are still waiting to hear back on getting our money returned. AWEFUL HOTEL!!!! Do not book this place...you will regret it.

Business

4/10

Poor

29 Apr 2020

Verified traveler

No Wi-Fi and you never seen anyone there to help you didn't clean rooms and all just bad place was not what they say it was

Business Self

4/10

Poor

24 Dec 2019

Verified traveler

I would like a refund, the bath conditions and environment were unacceptable

Leisure

2/10

Poor

10 Nov 2019

Verified traveler

This is a dilapidated house with the driveway full of deep potholes and not paved. There was no parking. I could not find the place and called for help. I received one of the most unhelpful responses. I therefore through orbitz booked another hotel , comfort inn and stayed there the night.
I want a refund for the ordeal orbitz put me through. Prasad

Leisure Self

8/10

Excellent

26 Aug 2019

UnclePatrick

Hotel is retro from the 50's. Nothing fancy, but not terrible either. Certainly not a Hilton but I like retro. The misses may not have concurred. Bed was really comfortable.

Business Self

2/10

Poor

21 Aug 2019

Tyler

A third world prison, do not stay here

To fellow travelers, do not ever stay here. The pictures are very misleading and not accurate to what the place actually looks like. It's not really a motel, but \"cabins.\" I use the term cabins here loosely. There are 12 concrete square buildings that look awful on the outside and even worse on the inside. The \"cabin\" I was put in had a lock on the outside of the door that could have been used to lock me inside the room with no way to get out, the room key I was given was not able to be used to take the lock off and bring it inside the room with me. Inside, the room felt like a prison cell. A very dirty, broken down bed, a broken down lamp, a small broken down bathroom and a TV from 1950. I walked in and walked out and went and turned my key back in to the very creepy man running the place. He refused to refund my money since they have a no refund policy you are not told about before booking, so I ate the money and left because there was no way I was going to stay a second in that room. I'm sure there were bed bugs and who knows what else in that room, but I didn't take the time to search. I was in and out very fast.

8/10

Excellent

18 Aug 2019

Verified traveler

For what I needed, the room was perfect. It was inexpensive, cozy and everything worked. The area was quiet.

Friends_and_family Pet

2/10

Poor

11 Aug 2019

SS

Worse than ever...highly not recommending no cleanup worst place

Friends_and_family Friends

8/10

Excellent

30 Jun 2019

Verified traveler

Nice little place to stay if you just a need a night or two to crash somewhere cheap. Was a bit hesitant after I read some less than great reviews, but my experience was quite pleasing. The man that runs the place is a sweetheart and our room wasn’t dirty at all. Clean bathroom too. Again, the place is TINY, I agree that it looks more like a trailer home park than a hotel, but if you don’t care about a fancy room, it’s fine. Also, the bed and pillows were SO comfortable!

Leisure Partner

2/10

Poor

25 Jun 2019

Verified traveler

Very unsanitized...got bit up by bugs...water leaking from the bathroom....

2/10

Poor

29 May 2019

Verified traveler

I want my money back.
1) Expedia agent did't sent confirmation to the hotel (I booked hotel at may 23 and check-in date was may 24 late night). So I had to spend one hour in the middle of the night to check in.
2) Man at the counter refuses to call expedia and resolve situation on his own so I had to call expedia myself and get your agent to send confirmation to this hotel (which should have be done at the same time I got my confirmation). Because of this I got some dirty dark room (or probably all rooms there are like that I don't know). Me and my family slept in close there because room was obviously never cleaned.
3) Room is no nearly like the room on the picture. Never ever I'll go near that motel.

Leisure Family_with_children

2/10

Poor

08 May 2019

Verified traveler

Didnt like everything. Floors were dirty, was not a hotel

Leisure Partner

4/10

Poor

26 Apr 2019

Verified traveler

It was not very clean at all and at one point I seen a cockroach

Business Self

8/10

Excellent

01 Apr 2019

Verified traveler

It was quiet, not crowded with other guests. The room itself was clean. Bed was really comfortable. The bathroom was clean. It is not a 5 star hotel/Hilton by any stretch of the imagination. I was just looking for an inexpensive bed while I attended an event in town. The staff member I encountered was friendly and helpful.

The only thing that concerned me was the very thin door and single doorknob lock. If somebody wanted to break in, the door can be easily forced open. It is on Route 30, although small, unassuming, and difficult to find, but I found safety to be lacking located on a such a busy highway.

Friends_and_family Family

8/10

Excellent

15 Feb 2019

Verified traveler

It is a quiet place to rest and meditate. The staff is friendly.

Business Self

4/10

Poor

06 Jan 2019

Janak

This is not a motel for overnight stay looking like if you need on hour base then you can stay otherwise Even though if you want to stay overnight, small of smoke can’t allow you to sleep

Friends

8/10

Excellent

18 Dec 2018

James

GPS wrong

GPS takes you to the wrong location (Lincoln Way not Lincoln Highway) for this, it is just east of Lincoln Hwy (Rt 30) and Old Jacks Run Rd. No shampoo.

2/10

Poor

11 Nov 2018

Verified traveler

Through muddy deserted pathway i have to find a cabin, uncleaned bedsheets, cold washroom, unlatched windows, no chair in the room and see through curtains.OMG. MANAGEMENT NEEDS TO RENOVATE AND SET THE ROOMS AT LEAST AT MINIMUM CUSTOMERS' STANDARD.

2/10

Poor

01 Nov 2018

bernadette

smells, no water pressue, cracked and peeling walls.....aweful had to leave after two nights

2/10

Poor

24 Oct 2018

Verified traveler

The pictures and advertising were all lies.
It was a dump.
Door was broken. Cigeratte burns all over the sheets and bedding. Smelt awful.
Booked a different room and stayed somewhere else.

8/10

Excellent

17 Sep 2018

Beth

The outside needs major remodeling but luckily the inside is clean and comfortable.

2/10

Poor

10 Sep 2018

B

Beware... this is a broken down, \"hourly\" hotel where... well, you know what goes on. The facilities are in terrible condition, the \"parking lot\" is a gravel, pot-holed pad, the pillow cases were ancient and worn thin, and the blankets had brown blotchy stains on them. I walked into my room and right back out again. No way I was staying there.

2/10

Poor

04 Sep 2018

Rebecca

Place is a dump. Burn holes in sheets
But I was exhausted and staff was really nice and let me check in early

8/10

Excellent

24 Aug 2018

gary

The bed was very comfortable. Room was clean. Pillows are soft. Outside of the building needs some repairs.

2/10

Poor

14 Aug 2018

Verified traveler

This property is rough at best. The shower is too small to turn around in. The outside looks like it is about to be condemned. Apparently the locals say that this place is usually rented by the hour. There are FAR better options in the area for a few dollars more.

2/10

Poor

22 Jul 2018

disenchanted

The place was a dive.

I'm shocked that Orbitz even included this hotel/motel in it's listings. Makes you wonder about Orbitz's standards!

10/10

Exceptional

18 Jul 2018

Devin

I liked the privacy of the location. It is very quiet and feels safe.

2/10

Poor

23 Jun 2018

Verified traveler

dude doesn't even have a green card jeesh

4/10

Poor

12 Jun 2018

Verified traveler

Not clean
Not up-to-date standards
Just was not comfortable at all

10/10

Exceptional

11 Jun 2018

Alanay

Nice rooms for last minute stays, emergencies, or just to get away and clear your head. Rooms are clean, some equipped with microwave.

2/10

Poor

25 May 2018

Sankara Rao

Worst

It’s better to remove this hotel from online the worst hotel. No land scaping, no safety, no security, reception counter is like a garbage room . It’s looks that hotel is in jungle, no parking, whole lot with weed, pot holes filled with water , wash room is too small, sink is too small , bad smell in the room , freezer in the room more than 50 years old,

Family

6/10

Pleasant

16 Apr 2018

Steven

Parking is an issue there...And the exterior conditions are quite poor, WiFi was non-existent

Family

6/10

Pleasant

30 Mar 2018

Verified traveler

its small but if you need somewhere to sleep it will do