Name: New Fairmount Hotel and Casino
Address: Mosi-O-Tunya Road, Livingstone, 10101, ZM

6/10

Pleasant

25 Jun 2026

Melvis

Water has no pressure, breakfast cold, rooms has no microwave. Reception people are kind.

Family_with_children

6/10

Pleasant

19 Jun 2026

Fred

Food was great. Staff were great and friendly, helpful.
Shower head was broken in 409. Air conditioning noisy.

Friends

10/10

Exceptional

18 Jun 2026

Samuel

Fantastic staff and convenient location in relation to the airport. There is a curio market right next door for those interested in shopping. The hotel is on the street so daytime street noise is inevitable, but it is very quiet at night. The room is clean, though basic. I enjoyed a very good stay thanks to the gracious and helpful staff. A special callout to Allan.

Self

10/10

Exceptional

08 May 2026

Katie

Housekeeping staff was wonderful! Friendly and very thorough. The front desk staff were quite helpful. I have already recommended it to others, and we would stay here again.
The fridge was very handy!

Things that could use improvement:
The included breakfast is a full English breakfast, which which couldn't eat as we are vegan. No options given.
We were grateful to have secure parking, but it was less than nice.
The pool looks like it needs a good scrub, or some maintenance on the bottom.

Partner

6/10

Pleasant

28 Apr 2026

Jasper

Room is clean and staff is friendly

Self

8/10

Excellent

06 Feb 2026

ALLEN

Rooms were clean. Indian food in restaurant was delicious. The young man at the bar was not familiar with how to make drinks so we instructed him what to mix.
Shuttle to and from airport was flawless.
Only instant coffee is available. Flies were a nuisance while dining so we turned the fan(s)) towards our table to keep them away.

Leisure Friends

10/10

Exceptional

20 Dec 2025

Barbara

The staff here were amazing, respectful and professional id recommend this place any day. Its the place you wanna be at when youre in Livingstone. Its central to most places you would wanna visit. We enjoyed staying here

Leisure Partner

10/10

Exceptional

12 Dec 2025

Barbara

The staff were amazing, professional, very friendly and respectful. We enjoyed our stay here and we would recommend this place to anyone anytime any day. The food was delicious especially the tbone and rogan josh

Leisure Partner

4/10

Poor

24 Nov 2025

Wayne

Older hotel, needs a refresh

Business

6/10

Pleasant

16 Nov 2025

Wayne

Older hotel, needs update

Business

8/10

Excellent

26 Oct 2025

Lawrence

Front desk staff were professional and friendly. Thank you the complimentary bottle of wine.

Leisure Family_with_children

6/10

Pleasant

10 Sep 2025

Felicia

The manager and staf are exceptionally friendly and helpful. They tried within their ability to make life very comfortable. They even provided transportation at no cost to transport my group of 9 from the hotel to Royale Livingstone Lodge and back to the hotel. However, New Fairmount will benefit from little investment i.e. there was No functional DSTV, no connecting Internet, too many mosquitoes. Old and worn out towels. These feedback were provided to the manager and she recived it happily with promise to address. We saw sogns of marginal improvement before we left and hope to see these addressed in the long term. Ram at the hotel entrance to the reception will enhance accessible to be inclusive.

Leisure Friends

8/10

Excellent

19 Jul 2025

Edward

It was a nice room and a great staff. The biggest drawback was a nearby pub that kept music going until 2 AM. Wifi was weak and intermittent during my stay, but they seemed responsive to my pleas for repair.

Business_and_leisure Self

8/10

Excellent

18 Jul 2025

Rachel

When we arrived, they greeted us by name. The staff was incredibly kind, courteous, and helpful! Breakfast was fantastic!

10/10

Exceptional

12 Jul 2025

Alex

A comfortable stay in a hotel that offers very good value for the location. All staff were excellent. We were upgraded to a family suite which was very convenient. Would certainly recommend to families visiting the Falls, and on a budget.

Leisure Family

10/10

Exceptional

25 Jun 2025

Becky

We love the staff at New Fairmount like family. Allen always takes time to make me feel welcome and ask about my family. Esther always does a wonderful job with laundry. The lady who cleaned my room always kept it looking nice. Multiple dinners in the restaurant were very good.

Leisure Self

8/10

Excellent

21 Jun 2025

Larry

It was great experience. The location was good. The staff were friendly and helpful. The breakfast was excellent.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2025

Nadine

Outstanding Stay at Fairmount Hotel – Truly Felt Like Home!

I had an exceptional experience staying at the Fairmount Hotel in Zambia. From the moment we arrived, the service was top-notch. The staff were incredibly courteous, warm, and professional—special thanks to Esta and Allen who went above and beyond to ensure our comfort, along with the rest of the amazing team.

Our room was very clean and well-maintained, and to our surprise and delight, we were even upgraded at no extra cost. The hotel arranged smooth pick-up and drop-off service to and from the airport, which was a huge convenience. Even though our flight was at 6 PM, we were generously offered a complimentary late check-out and a complimentary lunch—something you don’t find everywhere.

The food was consistently delicious, and the location is perfect—safe and within walking distance to great restaurants, museums, local craft markets, and only about 10 minutes from the airport and the breathtaking Victoria Falls.

To top it all off, the hotel has a vibrant nightclub with VIP access and a complimentary first drink, which made our nights fun and memorable.

I highly recommend the Fairmount Hotel to anyone visiting Livigstone, Zambia. I’ll definitely be staying here again on my next trip. Thanks again to the entire team for making us feel right at home!

Nadine D Queen. 🇯🇲 🇯🇲 🇯🇲 🇯🇲

Leisure Friends

10/10

Exceptional

07 Jun 2025

Michelle

This hotel has world-class service. All the staff, from the front desk, to maintenance and housekeeping, work to ensure you have the best experience. There's a fantastic breakfast buffet, with every sort of food. The hotel is in town, so you can walk to everything. If you want to plan a tour there are reps to assist near the lobby. I would definately stay here again.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2025

Michelle

I thoroughly enjoyed my stay at the Fairmont. The hotel has world-class service. The staff are all so friendly and accomodating. Everyone from the front desk to maintenance and housekeeping are there to make sure you have the best visit. The breakfast buffet is amazing... just about every type of food is there, eggs and bacon, beans, tomoatoes for a full english. If you want to plan activities there is a tour company right next to the lobby. The best thing was being in town. You can walk to everything, or get a taxi right outside.

Self

8/10

Excellent

06 Jun 2025

Keith

The staff at the Hotel were wonderful. The greeted me with a smile and quickly checked me in and assisted me. The property is clean a little outdated but its a older property. The breakfast was complimentary and good. The bar/restaurant was good as well. The property is abiut 15 min from Victoria falls and other places to do excursions. I would definitely recommend the property to friends its safe and great locstion.

Leisure Partner

8/10

Excellent

02 Jun 2025

Katherine A

The staff were lovely - cheerful, supportive, gracious.

Business_and_leisure Family

10/10

Exceptional

22 Apr 2025

Safi

I travel for work and spend over 150 nights a year in hotels. I've been a Diamond Elite member with both Hilton Honors and Holiday Inn IHG every year since 2019. When I travel for vacations, I also always try to book Hiltons and Holiday Inns to be treated like a Diamond member. So when I saw there were no Hilton's or Holiday Inn's in Livingstone/Victoria Falls, I was a little worried about booking this hotel through Expedia.

However, the level of service I received at New Fairmount Hotel and Casino in Livingstone, Zambia exceeded all Diamond Elite treatment I receive from Hilton Honors and Holiday Inn IHG.

I was so warmly greeted at the front desk by Mwiche, Allan, and Dwayne. They upgraded our room to a family suite. They provided great tips about where to go shopping. When internet wasn't strong in the room, they brought us a router to the room. They offered us a wonderful dining experience at their onsite restaurant for dinner.

At dinner, they introduced us to Chef Rehman, who moved to Zambia from India 20 years ago and specializes in Indian cuisine. We thoroughly enjoyed the warm tandoori naans and dishes Chef Rehman recommended.

The rooms were very spacious and beds comfortable. The hotel is conveniently located within walking distance of nearby local market. And is a short drive from the Falls. The hotel's wonderful front desk team of Mwiche, Allan, and Dwayne can also connect you with their driver Gregory, who can take you around Zambia.

Leisure Family

10/10

Exceptional

04 Apr 2025

Graeme

Very old hotel in a colonial style. What made my trip memorable was the staff, absolutely excellent.

Business

10/10

Exceptional

03 Mar 2025

Passmore

The staff were courteous. The room was super clean. The bream fish is the dish to go for.

Business

8/10

Excellent

19 Feb 2025

GARY

Very friendly hasic hotel clean and tidy you het what you pay for I would stay again great nshima

Leisure

10/10

Exceptional

15 Feb 2025

OLUSEUN

The property is classic and being welcomed by Allan was a great experience and his hospitality alongside Butemwe was very gracious!

The front desk staff “Mwichee” and others were very helpful during my stay and the driver to and from the airport was helpful too! Overall great stay and friendly staff all around!

Business_and_leisure Self

10/10

Exceptional

05 Jan 2025

Becky

Allan reached out before our arrival to ensure that the shuttle would be at the airport when we arrived- this was greatly appreciated after a long journey. When we arrived, the backup generator hadn’t started working, so there was minimal electricity (so no air conditioning) but that didn’t last long, the generator kicked in, and we had air conditioning the rest of our stay. We utilized the laundry service and even with the electricity challenges, Esther was able to do a great job with our laundry for a reasonable fee. We ordered food to be delivered to our room and this took quite some time, but it was very good. We ate at the restaurant and there was a wide variety of foods on the menu. The breakfast is included and was very good each morning.

Leisure Family

10/10

Exceptional

05 Jan 2025

Becky

Rosa and Allan always made us feel welcome, calling my kids by name each time we passed the reception desk, asking them about their day, and just making them feel special. The building is older and could use some updates, but it is kept very clean. There is a nightclub attached, so it’s a little loud on the weekend evenings. Breakfast had a wide variety and they would also cook to order eggs and different sandwiches. The family room with two bedrooms was very spacious and the air conditioning worked well, but we didn’t have hot water for showers. My kids LOVE this place and we will stay here again (this is the 3rd time).

Leisure Family

8/10

Excellent

30 Dec 2024

Brian

Great service at the front desk. Rooms looked good but housekeeping was so slow and caused delays with plans to shower and do other things. They took towels out of the rooms in the AM and didn’t bring fresh towels until close to 5pm.

Leisure Partner

8/10

Excellent

05 Dec 2024

John

Super helpful, accommodating, supportive staff. Appreciate their support.

Business_and_leisure

10/10

Exceptional

02 Dec 2024

Ambuj

Very underrated place, amazing staff, great place to stay

10/10

Exceptional

28 Nov 2024

Mary

Lovely, tranquil property with kind and welcoming staff conveniently located next door to craft market.

8/10

Excellent

17 Sep 2024

Paul

The whole staff went out of their way to be friendly and helpful. Very attentive and a pleasure to be with.

Leisure Partner

6/10

Pleasant

23 May 2024

Verified traveler

Short group stay @ New Fairmont, Livingstone

Overall though quite big, the upkeep was not to the mark & the rooms need upgrade. Food was OK. Some group members were unhappy with the service

Partner

4/10

Poor

02 May 2024

jordan

This property is dated. It was clean but old, weathered and really in need of an update. Bed was uncomfortable, tiles chipped and towels dry.

Central and easy walking to town but this really isn’t necessary as town is small and not much to offer.

Leisure Self

10/10

Exceptional

02 Apr 2024

Margaret

Beautiful facility and quiet spacious room; we loved our stay.

Leisure Friends

10/10

Exceptional

31 Mar 2024

Craig

Good Trip

Very nice stay, my second time at the New Fairmount. Very clean rooms, good food, fair price

Self

10/10

Exceptional

25 Mar 2024

Charles

The most unique and exceptional ĺaspect of our stay was the the service by the staff. This was second to none. Dwayne Alan and

8/10

Excellent

18 Feb 2024

Pooventheen

ENJOYED OUR STAY

Partner

10/10

Exceptional

01 Jan 2024

Seth

The staff was exceedingly friendly. Thank you!

8/10

Excellent

02 Dec 2023

Thomas

Nice place to stay

The staff was very helpful and pleasant. The restaurant service was slow but the food was good once it was served.

Partner

10/10

Exceptional

26 Oct 2023

Brent

Fabulous stay at the Fairmount!

The trip was incredible and our 2 nights in the Fairmount led us to reserve an additional night on the return from Botswana. Our room was fabulous and I can honestly say that I’ve never been treated so kindly by staff in all of my hotel stays in the past 58 years I’ve stayed in hotels.
We had a wonderful time.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2023

ALEXANDER

This hotel was everything we could have hoped for and more. Great location, had the family suit for 4 people and it was a great price, staff were very helpful and responsive, and great amenities on site we enjoyed such as the pool right out front of our room and the night club. Beautiful property. Would recommend for anyone!

Leisure Friends

10/10

Exceptional

07 Aug 2023

Yana

Very nice hotel

Very nice hotel with really good food. Well trained staff, very pleasant and courteous service . Excellent value. Rooms are large and clean. Hot water and fast internet .
Will come back

Partner

8/10

Excellent

05 Aug 2023

Eseroghene

Good Hotel for Livingstone visit. Location and pricing works out right!

6/10

Pleasant

28 Jun 2023

Richard

The staff was very nice and helpful. The hotel is a bit dated but seems to be well cared for. I didn't realize that the hotel seems to be catering to Indian guests, based upon the menu served in the restaurant and the Hindu meditation playing over the loudspeakers at 530 AM.

Leisure Self

6/10

Pleasant

21 Jun 2023

Asma

Had to preserve with the conditions. Disappointing as we had to change rooms because there was only one bathroom yet 4 adults staying there and the sitting room was bigger than the rooms themselves. A big jacuzzi for no reason which we didn’t ask for. We downgraded and the bathroom shower taps did not work. Limited hot water for only 15minutes in the day. Everyday we asked for maintenance to fix it and no one helped or turned up. The taps were annoying- separate hot and cold taps and you had to press down on them like public toilets and they dispensed water for 5 seconds before having to press it again. The towels had stains on them. As soon as you opened the bathroom window you would have lots of mosquitoes coming in. The fridge didn’t work- turning the water in bottles into ice? Good location on the main road but food was further down 15/20 minutes walk. Only good thing was the chef was accommodating to our dietary requirements-managed to cook halal meals for us. Free transport to/fro airport (7minute drive). Wifi was a struggle- barely worked on/off and had to sign in ever so often with papers from reception- which is a walk from your room. Poor Wifi. Housekeeping had a tendency to move all your things in the room and didn’t put it back where it was after cleaning. Would not recommend esp. for the price we paid.

Leisure Family

4/10

Poor

10 May 2023

Denise

Just so, so

The beds are very hard and uncomfortable. The rooms and hotel could use an update with paint and decor.

Friends_and_family Friends

10/10

Exceptional

07 May 2023

Vincent

Well located in Livingstone. The staff is proactive. The food (indian) is amazing, like we were in India. Strongly recommend

10/10

Exceptional

11 Apr 2023

Jennie

The staff was so helpful and kind. They did everything to make our stay wonderful! We are so thankful. We loved how conveniently located it was to shopping, restraurants and everything in Livingstone. Our room was great and exactly what was needed.

Leisure Family

8/10

Excellent

01 Apr 2023

Daniel

Front desk staff was very helpful

Leisure Partner

10/10

Exceptional

27 Jan 2023

Brian

Great hotel

Leisure Friends

10/10

Exceptional

10 Nov 2022

Patrick

Very friendly, helpful staff.

8/10

Excellent

17 Sep 2022

Tina

We really enjoyed our stay here. The staff were super friendly and helpful. The area is safe, and it was easy to walk to some shops if you needed anything.

You can see that it is an older hotel but also that they are working hard to update the hotel.

I would definitely recommend staying ar this hotel.

Leisure Family

6/10

Pleasant

25 Aug 2022

Caroline

Not what we expected

The staff was wonderful! They bent over backwards to make our stay great! The rooms are basic and the bed is not comfortable, at all! We chose the hotel because the price was reasonable, but we would never stay there again! I hate to say this because the staff was wonderful!

Friends_and_family Friends

10/10

Exceptional

16 Aug 2022

Patrick

Great service and nice room.

10/10

Exceptional

12 Aug 2022

Donald

Wonderful service! Exceptional host - especially a very kind lady by the name of Maimbo. Hotel restaurant diner was excellent- especially the local fare.

Leisure Family

2/10

Poor

25 Jul 2022

Abhay

Only the food was good thanks to Chef Rehman, otherwise very bad experience. Bad rooms filled with bugs, old rooms and noisy air conditioners and the Casino is shut!!! Changed 3 rooms over 2 nights and very unsatisfactory experience.

Business

10/10

Exceptional

20 Jul 2022

Benjamin

Great Hotel where my family was truly cared for

The Hotel was amazing. I was fortunate to see the Owner and Manager which were both such lovely people and went beyond to make my families stay the best it can be. The staff were very efficient. Our accomodation was comfortable and clean. It was great that they have a nice swimming pool and a great restaurant. The hotel is also located in a great area and is convenient to get to most attractions and shops. I truly will always recommend this place to anyone and have not stopped talking about it to friends and family. Definitely if I am in Livingstone again then this is where I will seek to stay first. I have stayed at many of the big lodges that look amazing on paper but this is the place for me.

Friends_and_family Family

10/10

Exceptional

13 Jul 2022

Prashant

Lovely family stay at Livingstone

Amazing hospitality with ever friendly staff that go out of the way at all times. The hotel is at a good location which works well, conveniently located next to the curio market, and you can get some really good things to take back at a bargain.
The hotel also helps organise the various day trips incl the game drives, Victoria falls trips, and other adventure activities which adds to the comfort.

Friends_and_family Family

8/10

Excellent

18 Apr 2022

Moses

It was an amazing and exciting stay

Friends_and_family Family

8/10

Excellent

01 Mar 2022

Chikwete

The staff make the little headaches vanish with their swift response and effective and pleasant customer service. Big mention to Mercy and Oliver and Mr Chisha in the dining area, but really all the staff were exceptional.
Thank you for the experience
Bandas

Leisure Family

10/10

Exceptional

19 Feb 2022

Simon

Happy Stay

First time in Livingston, checked into the new fairmount hotel and I was really impressed by the way I was received. The receptionist ( Beatrix) was excellent. Perfect lady for the job. She welcomed me, made arrangements for my food, and although I didn’t request an early check in when I booked online but she arranged my room quickly and allowed me to check in 1 hour before normal check in time. The room was big and nice.I would definitely come back to this hotel and I would recommend it to anyone visiting Livingston. Thanks Beatrix for being so professional.

Self

10/10

Exceptional

13 Oct 2021

Ghaus

middle of shops and restaurants.

Leisure Family

10/10

Exceptional

07 Oct 2021

Ghaus

v

Leisure Family

8/10

Excellent

29 Aug 2021

Arnold

I like the courtyard.

There is no complimentary water and the bed/linen smells like old clothes. There is no padlock of the rooms for the family suite only at the main door.

Leisure Friends

8/10

Excellent

08 Aug 2021

Verified traveler

I liked the Courtyard/Pool area. Great place to lounge during the day.

Leisure Self

8/10

Excellent

29 Sep 2019

Verified traveler

Clean and big bed/bathroom. Comfortable bed. But amenities is not so much. Just old towels and soap, nothing else. Also no complimentary drinking water inside. Indian food Dinner are good taste, but breakfast isn’t so much choices. Free airport transfer arrangement is so great service. Wifi is so fast connection.

Leisure Friends

8/10

Excellent

02 Aug 2019

Lai ping

The front desk staff were very friendly and helpful. Our room was nice and clean

Family

10/10

Exceptional

11 Jul 2019

Verified traveler

The parking area not so great

6/10

Pleasant

06 Jul 2019

Kathy

The beds were very uncomfortable. No hot water in bathroom sink.

Leisure Family

2/10

Poor

23 Apr 2019

Verified traveler

Staff were friendly, the property was run down. The air con leaked, the taps in the bathroom were not fixed to the sink correctly, the kettle was unsafe. These things were rectified, after complaining. These should have fixed before guest were given the room. The bathroom was very dated, it said there was toiletries, which was a couple of bars of soap!!
It said there was two bathroom, there was only one. We could not sleep due to the night club bass, we complained, it was turn down slightly for 1 hour, it went on until 5am every day. Even though the room was sound proof! With 1/2 inch gaps in the windows! All we heard was the bass all night long.

Leisure Family

8/10

Excellent

14 Apr 2019

Verified traveler

Decent hotel with good location

Adecent for overnight stay. Goodbye ovation.

Partner

6/10

Pleasant

11 Mar 2019

Verified traveler

Property was central to Livingston and the staff were extremely friendly. There is nothing \"new\" about this hotel and it is quite dated. Water was not made available in the rooms and the music was quite load at night.

Leisure Self