Red Roof Inn Madison Heights VA

4/10

Poor

19 Mar 2026

Mary

Interior seems run down. Fan in bathroom is very loud and you can’t turn it off. Walls are thin and I could hear banging doors all night. When I tried to cancel my remaining two nights , staff gave me the run around and were not helpful at all.

Self

6/10

Pleasant

18 Mar 2026

Bobby

Staff was amazing! Friendly and very helpful. Facility was in very poor shape. Rooms were ok, they were not filthy, but I wouldn’t call them clean either. There was definitely a “smell” in our rooms. I think it’s a good place to stay for the rate.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Karen

Receptionists were very friendly and efficient

2/10

Poor

09 Mar 2026

Evelyn

My reservation was cancelled without notice due maintence issue I have to look for another hotel.

Friends_and_family Family

8/10

Excellent

28 Feb 2026

Ruth

Staff was courteous and helpful

Partner

8/10

Excellent

23 Feb 2026

Jessica

Sweet staff

10/10

Exceptional

23 Feb 2026

Marvin E

The staff was excellent. The room was great, and I had a very pleasant stay I will be boarding with them on my next trip.

2/10

Poor

21 Jan 2026

Samantha

Dirty room, vent missing in the bathroom so there was a hole in the ceiling with a TON of fuzz and dirt on it. Strong mold smell. Hallway smelled of weed. Staff was nice.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Andrew

Great service!

2/10

Poor

18 Jan 2026

Terri

Horrible experience. Didn’t check in. They don’t accept digital IDs and credit cards that’s allowed under the law. Not in the underwriting on their listing. Asked the desk she told me she couldn’t the app could. The app says they have too. The place is dishonest and wants to take money when it’s their shortcomings that caused all this. I got scammed. And they had the nerve to mention the deposit, why for a place I didn’t check into. Message no response. BBB complaint coming tomorrow. I wouldn’t recommend it to any TRAVEL NURSE. Take your hard earned money elsewhere..

Business

10/10

Exceptional

10 Jan 2026

Mark

👍

Friends_and_family Family

4/10

Poor

03 Jan 2026

alexus

Staff were awesome and very helpful but the room was gross. Had to move rooms cause the first one had a messed up light, the toilet didn't work and there was a mystery white stain on the wall near the bed. When we did go to the next room there were roaches and there were no seals around the AC unit letting all the cold air seep into our room . Over all the only good thing was the ladys that work in the front office

Friends_and_family Family

4/10

Poor

29 Dec 2025

Helen

The Staff works hard and are very friendly, but the TV picture is \"grainy\" in all rooms, the halls smell like weed constantly, The hall doors do not have springs and slam shut, making for constant noise. There is a smoking area at the front door and the ice maker did not work.

Leisure Self

2/10

Poor

03 Dec 2025

Madison

Drugs and prostitution do not stay here. Not safe at all. Do not bring young women here, do not bring children, just all in all avoid this place!!!!!

Leisure Partner

10/10

Exceptional

29 Nov 2025

Amy

This is a budget hotel, so don't expect 5 star accommodations. It's clean and comfortable. But this hotel does offer 5 star customer service. The counter is staffed 24/7 with the nicest, most pleasant, and most helpful people. They greet you, ask about your day, pet your dog, get you a replacement key no questions asked, and are genuinely nice.

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

David

Ok

8/10

Excellent

14 Nov 2025

Darcie

Room was cleanish, mostly need dusting in areas beds was comfortable we were beside the door going out and people going in and out would slam the door

Leisure Pet

8/10

Excellent

13 Nov 2025

Jenny

Very friendly staff and clean room.😊

Leisure Self

8/10

Excellent

10 Nov 2025

Steven

Good value. Good bed. Good shower. Minor cosmetic flaws

Partner

2/10

Poor

09 Nov 2025

Donna

it was a nasty place to stay roaches in the bathroom was a waste of my money the beds were uncomfortable and the shower was broken and leaking well never stay there again

Friends_and_family Family

4/10

Poor

09 Nov 2025

Jeff

Staff was friendly. I do not fault them. However, it is obvious that there is no competent building maintenance manager on staff…and there hasn’t been one for quite some time. Building exterior is disintegrating from water damage. There are open plumbing access holes in the hallways. Carpets are 10 years past life expectancy in the hallways. Paint is peeling in multiple locations both inside and outside the building. The pool that once was…is filled in and has debris laying around it for a lovely view from most guest room windows. This building needs to be demolished. Separately, the floors in our room were dirty. The TV would not turn on, and the coffee maker was dirty…like someone had poured coffee in the water reservoir and left it there for an extended period of time…the sheets on the bed were clean. Had they not been, we would have been sleeping in the mini van. Terrible experience…oh, and the place reeked of weed…which I hate and which I think is symbolic of the decline and soon destruction of western civilization. TERRIBLE experience.

Business Family

4/10

Poor

02 Nov 2025

Charlene

Fair

Leisure

6/10

Pleasant

25 Oct 2025

David

The step

2/10

Poor

22 Oct 2025

Francis

everything was garbage

Partner

4/10

Poor

21 Oct 2025

Jason

I have stayed at this hotel on multiple occasions without issue. My needs are simple- clean room, comfortable bed, and minimal disturbances. One of a door at the end of the hall by rooms 218 and 219 makes a loud noise when it opens and a louder noise when it slams shut. Both nights I was awakened multiple times through the night, and starting at 5:00 or 5:30 it became relentless and sleep became impossible. Earplugs were insufficient. I doubt I will return.

Leisure Self

6/10

Pleasant

20 Oct 2025

David

Ok

8/10

Excellent

16 Oct 2025

melva

The staff is always friendly - however the property / building is \"run down\" and even some simple repairs such as new interior paint, carpet and building repairs would make this hotel more inviting -

8/10

Excellent

04 Oct 2025

Annaleia

Everything was great except for the toilet handle.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Beth

Close parking, the check in lady was wonderful, so sweet and kind, needs a little updaying but overall not a bad place to stay.

Self

2/10

Poor

27 Sep 2025

ariel

Dirty towels, dirty room, thin walls, no safety latch on door (broken!), room was not cleaned each day, no DO NOT DISTURB door signs in room.

Friends_and_family Family

4/10

Poor

23 Sep 2025

Glenn

Dog poo all around the building. Nice room.

Leisure Self

2/10

Poor

22 Sep 2025

Richard

This hotel is awful. I cannot believe the reviews it had on your site. The place is run down, failing apart, dirty and bug infested. We walking into the hall way at night and ran into a huge roach. The room smell like marijuana. The beds are uncomfortable and old. We had to cut our trip early because we could stay there any longer. It’s a terrible place to stay.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Kelly

This hotel smells like weed and there were cockroaches in the riom and hallway. We couldn't even stay 1 night.

Friends_and_family Family

2/10

Poor

22 Sep 2025

J

Never staying at a Red Roof inn again

The Red Roof inn was very run down and very dirty. Hallways smelled like mildew and cigarette smoke. The room wasn’t much better. The shower was full of red and black mold. And the sheets and blankets on the bed were supposed to be white. They and many spots and stains on them.
The final blow was the bugs and flies in the room and in the bed. My wife, daughter, and I had many bites from the 2 night stay.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Philip

Staff was wonderful-very helpful and accommodating. Outside of the building needs updating, but the room was updated well.

Leisure Family

2/10

Poor

21 Sep 2025

Andrew

Had to leave after one night at the hotel…don’t stay here.

Leisure Family

8/10

Excellent

20 Sep 2025

Kara

Good stay

The outside of the hotel was really run down, as well as the hall and stairway. The rooms we beautiful, updated and clean. The staff was very friendly.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

A

Nice hotel. Clean and spacious room. TV was almost unwatchable, poor picture and sound quality. Desk chair needs to be thrown away, and replaced .

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Tami L.

I am not sure why people thought this was a sketchy part of town - There are businesses all around that people were always at - this little Red Roof Inn had the nicest staff and there were dozens of dining options available just a short drive away

Leisure Partner

6/10

Pleasant

31 Aug 2025

Joseph

The room wasn't bad, the tub had some rust spots and water pressure was terrible. The outer stairwells and vestible areas were in need of paint and stucco repair from water damage. The stairway carpet is gross and needs replaced, there were live cockroaches in the stairwell on the ceiling and walls. The trashcan outside the \"B\" entrance was gross and the property had weeds and horrible landscaping. The old pool area is very unsightly, put the pool back in or do something with that area. There were guests hanging out of windows to smoke also. The motel staff were outside smoking in front of the office often.

Leisure Self

10/10

Exceptional

20 Aug 2025

Fikisha

The Hotel is in a nice little town. Affordable rates. Next door to fast food options if you want to grab a quick bite to eat. Staff was very nice during check-in. It was very quiet during my stay. Great choice if you're traveling through and need an overnight stay.

Business_and_leisure Self

2/10

Poor

14 Aug 2025

Amy

I was put in a nonsmoking room that had been obviously smoked in. They did switch me to a room across the hall but unfortunately the smell was the same.

6/10

Pleasant

04 Aug 2025

Adam

I've never managed to stay at one of these chain hotels and they're not be something broken or missing from the room there was quite a few items in my room that were broken and missing once again this is a stay that I would not recommend as per the usual for the chain

Business Self

8/10

Excellent

21 Jul 2025

David

Fair price for a night

10/10

Exceptional

20 Jul 2025

Lisy

Very good

10/10

Exceptional

06 Jul 2025

Lisy

Very good

6/10

Pleasant

04 Jul 2025

Kenneth

The staff was friendly and helpful. Obviously from the hair of a small dog, finding small bits of dry dog food, and tiny dog treat, the room had not been adequately cleaned. The fan in the bathroom was loud, the vent to the fan clogged, and there was mildew on the shower curtain. The room had a musky odor. I sprayed to clear that up.
The AC worked great, but was aimed at the bed closest to it. I did really love that the covers on the bed actually was long and loose enough to pull up around my shoulders. I would stay again, but only because it was very affordable.

Leisure Family_with_children

6/10

Pleasant

21 Jun 2025

ed

The lady at the front desk was very nice. When I went to my room, the pillows and bed linens were all tore up, towels on the floor, the duvet cover was on top of the television bundled up, the room was just very messy in general. Clearly used and not cleaned by housekeeping.

Business

10/10

Exceptional

08 Jun 2025

Lisy

Very good

Family

4/10

Poor

06 Jun 2025

Verified traveler

Last minute room needed for loved one in the hospital. I was exhausted so got there and went straight to bed. The hotel is VERY run down, holes in the walls of the room, molding around the bath. It served us purpose of a bed to lay in but not somewhere is look to stay again.

Self

10/10

Exceptional

29 May 2025

Kevin

Everything was fine.

Self

10/10

Exceptional

26 May 2025

Lisy

10/10 good

8/10

Excellent

19 May 2025

Gary

adequate

Staff were amazing.

Friends_and_family Family

4/10

Poor

18 May 2025

John

Location was good for our purposes. Staff were very attentive and pleasant. The property was worn and not very clean. No smoke detectors.

Leisure Partner

6/10

Pleasant

17 May 2025

Matt

The staff were all very friendly and welcoming. This is an older hotel that has not been well maintained. The cleanliness level left much to be desired but our bed was clean and we were just there to sleep. One thing that should be remedied asap is the missing smoke alarm in the room.

Leisure Family

2/10

Poor

12 May 2025

Brian

Roaches

Roaches in room crawling on us at night. Needed to leave and get another place

Friends_and_family Family

4/10

Poor

12 May 2025

Karen A

The place was dusty. The floors were not very clean. The corners of the floors especially in the bathroom had dirt caked in them. The walls had stains on them. The shower head was leaking where it attached to the pipe and the wall around it was stained and peeling. Even the walls in the entrance hallway were starting to peel. The only bright spot were the people at the front desk. They were very pleasant. I will never stay at another Red Roof if this is how these properties are cared for.

4/10

Poor

11 May 2025

Craig

Done with budget hotels.

The online photos were much nicer but misleading once we arrived and checked into the room. The overall condition of the hotel’s common areas was lacking. The room was a mix of old furniture and updated repairs. The room smelled okay but there were stains in the carpets and walls.

Business

2/10

Poor

11 May 2025

JAY

The bathroom vent was missing and the wires were just hanging. Stains on the sheets, TV was fuzzy liken i was back in the 80's. The door had pieces of wood missing like someone had kicked the door in, terrible odora throughtout the hallway and stains on the mattress

Family

6/10

Pleasant

05 May 2025

James

Great front lobby staff

Older hotel, convenient location with many restaurants around, Front lobby staff was great. We were in the area for a sporting event.

Friends_and_family Family

10/10

Exceptional

01 May 2025

Ralph

It was very clean.

Leisure Partner

8/10

Excellent

28 Apr 2025

Chris

Staff was excellent. Cleanliness was poor, area is trashy

2/10

Poor

27 Apr 2025

Trever

We did not stay at this property. They also won’t answer the phones to Expedia to process a refund. There was a dead roach on the floor, part of a dead roach body on the bed, the door to the bathroom was stitched together by several screws down the side that we’re not even holding the door together. The walls were visibly dirty. The room smelled of cigarette smoke despite requesting a non-smoking facility. Andrea at the front desk was very kind, very sympathetic, even gave us a print out stating that she authorized a refund, with her signature, but nevertheless, Expedia won’t grant it because they haven’t been able to make contact with the hotel to confirm.

I’m a pretty patient and understanding person. I absolutely understand that not every place is going to be for everybody, but when you do not stay at a facility because it is presented in an unsanitary fashion, you should absolutely be able to get a full refund! That is all I want. I paid for a room that I was unable to stay in and therefore, should not have to pay for the room that I was unable to stay in.

Leisure Family

6/10

Pleasant

26 Apr 2025

Verified traveler

Floors needed to be cleaned, especially around the edges, and there were a spill of something on the floor. Prefer cleaning or making bed every day or at least every other day. Clean towels each day. Staff was friendly.

Friends_and_family Family

2/10

Poor

20 Apr 2025

Robert

Nope

Property was listed as good. This was far from good. Pool filled in with rock. Generally dirty and smelly. Unsecured doors and faulty switches and missing fixture plates. This hotel was far from good. I would never stay here again and want my money back. It has been a full week and I have not received my deposit back.

Friends_and_family Family

8/10

Excellent

18 Apr 2025

Carrie

Not clean

The outside of the building is a wreck. The lobby is new and the front desk clerk was great. The biggest problem was the condition of the building, very run down, and the cleanliness. When I went in the bathroom, there was something nasty all over the wall where your knees would be when sitting on the toilet. I don’t believe for one minute a cleaner couldn’t see it. I used hot water and a washcloth and wiped down the walls. I could have forgiven everything except that nastiness.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

ronald

Everything was great and i truly enjoyed my stay.
Looking forward to the next time around.
No issues

6/10

Pleasant

10 Apr 2025

Stan

No answer

2/10

Poor

06 Apr 2025

Kelsey

Don't stay here unless you have no choice

The staff was all friendly but that was the only upside of this hotel.

The first room was check into the window was broken and there were very badly patched up holes in the doors

The 2nd room we got didn't have a cover on the bathroom outlet, which the front desk person fixed right away. But even with fixing that there was still another cable that was exposed next to the TV, the ironing board was disgusting, one of the comforters had a stain that we couldn't tell if it was blood or hot sauce (praying it was hot sauce) and the comforter on the other bed had a hole in it. The fan in the bathroom was unplugged and without a cover on.

And I'm pretty sure they only have 1 person on staff at a time because the lady that checked us in said she was also maintenance and said she had to do laundry so pretty sure she was the house keeper as well.

The website claims they have free breakfast but all they have are vending machines if you count that

DO NOT stay here. I wish I could get a refund because this place is not worth what we paid for

Friends_and_family Family

2/10

Poor

05 Apr 2025

Heather

We checked out of this property soon after entering our room. The room smelled of stale smoke and every surface was covered with layers of dust, including the walls.

Business_and_leisure Family

8/10

Excellent

30 Mar 2025

Mark

Sleep Well

I stay here often

Self

10/10

Exceptional

21 Mar 2025

Walt

We had an enjoyable stay there. Will be staying there again soon

Leisure Pet

6/10

Pleasant

16 Mar 2025

Rachel

I

Self

10/10

Exceptional

13 Mar 2025

Debra

Our second time there. Great location, clean, friendly staff

Leisure Partner

8/10

Excellent

12 Mar 2025

David

Ok

8/10

Excellent

12 Mar 2025

David

Not bad

Business

10/10

Exceptional

08 Mar 2025

Lourey

Nice

6/10

Pleasant

02 Mar 2025

nicole

The staff was friendly. Check in and out quick. However, The property is badly in need of renovation with real repairs not just new tile on old Sheetrock or painting rotted surfaces. There is a no smoking policy but our neighbor smoked pot all night and it was really strong. Area was alright. Just super run down building.

Leisure Family

10/10

Exceptional

01 Mar 2025

Austin

Property is old

Leisure Friends

6/10

Pleasant

09 Jan 2025

Bonnie

The staff was very pleasant and accomodating. Check in was very easy and the nightly rate was very affordable.

The property needs a lot of repair and the building smelled of old cigarette smoke. The winows were filthy in the hallways and in the room. My bed was comfortable and clean. Overall, it served its purpose.

Leisure Partner

6/10

Pleasant

07 Jan 2025

CARA

It's an old property that has seen recent renovations. Fortunately, our room was clean, HVAC worked properly and water was hot in the shower. Bed was comfortable, but could use better pillows. Towels and wash cloths could use an upgrade, as well as complimentary toiletries. However, for the budget minded, our stay was comfortable and would likely stay again.

Leisure Partner

10/10

Exceptional

05 Dec 2024

Debora

Hood

8/10

Excellent

24 Nov 2024

Jordyn

Weekend Trip

The front desk service was amazing. The staff was super friendly and always on top of whatever question or need we had. We were looking for an affordable stay but still with comfort and this place did just that! Not too far from downtown Lynchburg just a 5min drive and a great Mexican place just down the street. We felt safe at the Red Roof and would deifnitley go back.

Partner

10/10

Exceptional

12 Nov 2024

Mark A

No soap dish again?!?

No soap dish in shower…the second room I’ve stayed in without a soap dish in the shower ☹️ the idiot in the room next to me 114, kept the tv on all night with the volume up, then loud talking on the phone beginning early morning

Self

6/10

Pleasant

04 Nov 2024

Mark

First stay, no soap. Second stay, no soap holder in shower. Third stay, no wash cloths. Staffing very friendly and helpful.

Self

6/10

Pleasant

01 Nov 2024

Rachel

The staff

8/10

Excellent

27 Oct 2024

Mark A

A nice place to re-stay

All staff members very friendly and quite helpful. I did not like that there was only one very small facial soap and no body soap nor lotion. The coffee maker was missing the glass pot in room 103.

Self

10/10

Exceptional

21 Oct 2024

Sherry

It was an amazing experience from check-in to checkout. The front desk was knowledgeable and even gave me a recommendation for a lovely dinner. I highly recommend this Red Roof Inn. I will definitely see you next year when I am in town.

Business Self

8/10

Excellent

07 Oct 2024

Ignacio

Nice staff

2/10

Poor

27 Sep 2024

Christina

There were wires hanging out of the walls, it was so dirty,

Leisure Family

2/10

Poor

23 Sep 2024

Bryan

The images of the property are very misleading. The room in the picture looks clean and updated. BUT The outside grass was a prelude to how unkept the facilities were inside. The grass was high, and the parking lot had broken down cars that looked like they were not moved for a while.
We had to stay 2 out of the 3 days, due to lack of vacancy in Lynchburg. The room was dirty, with food stains on the walls and wall trim. The bed frame had white crust like material on the side of the trim. The bedding had stains and not sure if washed. The bathroom floor was dirty and tub with mildew. The room and hallways smelled dirty and smoky. We finally found a room nearby and left early, the room and property was unclean and unkept. Again, we only stayed since we could not find a room and we bought our own cleaning supplies to clean what we could (ie the sink and lysol)

Leisure Family

2/10

Poor

23 Sep 2024

Jonathan

Not impressed

The place shouldnt even be open. The bugs arent the issue but definitely didnt help the siruation. This place needs a face life so bad.

2/10

Poor

22 Sep 2024

Verified traveler

We stayed here a little over a year ago and it was not nearly as bad is it is now. It is disgusting! I can’t describe how filthy the office chair was. Couldn’t sit in it. The shower had mold and mildew. The room smelled musty. They clearly don’t take care of the property at all. Overflowing trash outside, overgrown grass and weeds. We will never staying here again.

Friends_and_family Family

4/10

Poor

22 Sep 2024

Verified traveler

The beds were stiff, hard and very uncomfortable. Corners in bathroom were dirty and not swept. No towel rack or toilet paper holder. Black mold around bathtub.Hole in bathroom door where it looked like someone punched it. Ice maker in hallway was leaking and water was every where. No elevator.

Friends_and_family Family

2/10

Poor

22 Sep 2024

Jeffrey

By far the worse place I've ever stayed. Dirty. Bad area. Unsafe for anyone!!! At 11:20pm I had someone try the shoulder-smash my room door open. At about 2am there was a shouting match in the parking lot. My room was not the cleanest. Please never, ever stay here with family. I only stayed as a single dad who went to the LU football game. Terrible place. Should NOT even be listed as an option.

Self

4/10

Poor

20 Sep 2024

Carl

There were just people hanging out side every night. Front desk people were very nice. There were still beard trimmings on the bathroom sink. Mattress had a huge sag in the middle. Someone had their truck on jacks working on their car at night. Hallway carpet is frayed and dark. Really running down unfortunately. I did get a free pair of Dr Dre beats that someone left on the TV stand though. 😂😂😂

Business Self

10/10

Exceptional

15 Sep 2024

B

It was a great place to stay.

10/10

Exceptional

08 Sep 2024

Debra

The front desk staff was friendly and efficient. The room was super clean and very pleasant. the bed was very comfortable the bathroom was clean. We will definitely stay there again

Friends_and_family Family

6/10

Pleasant

02 Sep 2024

Brenda

Upon arrival thr greeting was great we couldn't get access through \"door b\" a pill was found on the floor between the beds and there was old spaghetti in the bed

Leisure Partner

8/10

Excellent

01 Sep 2024

steven

Quiet nice room

Leisure Family_with_children