Name: Hilton Garden Inn Lynchburg
Address: 4025 Wards Road, Lynchburg, 24502, US

10/10

Exceptional

03 Jul 2026

Tona

Very nice and helpful staff and very clean.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

john

The hotel had a \"come on\" saying that I had to subscribe to Hilton Honors marketing program before I could access the wifi so my iPad was useless. The staff contradicted this, but it still wouldn't work

Friends

10/10

Exceptional

22 Jun 2026

Taron

Great place

Partner

10/10

Exceptional

20 Jun 2026

John

Friendly staff, clean and comfortable!

Family_with_children

8/10

Excellent

19 Jun 2026

Alejandra

Great experience

Family_with_children

6/10

Pleasant

12 Jun 2026

Amanda

One of the main reasons we got our room was we wanted to be able to use the pool and jet tub for aches and pains. My husband has a work injury and myself and suffering from frozen shoulder so we wanted to be able to use the pool and be able to use jet tub after checking in which was also an issue because of going through hotels.com. we go downstairs in the pool is closed so that was disappointing. Our room was nice and very clean for some reason we couldn’t get the water to run cold and hot at the same time we don’t know why but in the jet tub, but we got it to run cold after the Jets were on. It was strange. The staff are not at the check-in desk when we got there it took a few minutes and they had to go find them, but everyone was friendly. I can say that everyone was friendly and I would still suggest them clean, friendly people, we enjoyed it even out on the patio having a drink from the bar.

Partner

4/10

Poor

09 Jun 2026

James

I stayed there June 5th and 6th while my son attended a football camp at Liberty. My problem was not with the hotel facilities, but with the staff and their response to my complaint about a broken refrigerator in my room. I told the front desk clerk the morning of the 6th and she said she would have someone look into it. I also told another employee when we were together on the elevator. She said she would have someone look into it. No one did! I ended up buying a cooler to store my son's drinks and food. I noticed in the elevator there was a sign that stated your satisfaction (or something to that effect) was Guaranteed. That was not the case. How hard would it have been to replace the refrigerator or move me to a different room? The hotel was not busy.

Family_with_children

4/10

Poor

20 May 2026

Virginia

The staff was not prepared for college graduation guests. Short staffed obviously.

8/10

Excellent

14 May 2026

Rob

Could use more updated current iPhone charger apparatus

Family

2/10

Poor

26 Apr 2026

Gabrielle

I had a very disappointing experience at the Hilton Garden Inn Lynchburg.
I made my reservation a month in advance as part of a wedding block. Two weeks prior to my arrival, I also called the hotel to request an early check-in due to my flight schedule. I was assured that early check-in would be noted and accommodated.
However, when I arrived around 10:00 a.m., the front desk receptionist was immediately dismissive and rude. I was told I could not check in until 4:00 p.m., even though the listed check-in time online is 3:00 p.m. I explained that I had called ahead and was part of the wedding block, but instead of trying to help, she told me that “25 other people had priority” over my stay.
I stayed in the lobby waiting for hours. During that time, I overheard the receptionist giving different and inconsistent explanations to multiple guests, which made the situation even more frustrating. When I checked back in around 2:30 p.m. (just 30 minutes before the standard check-in time), I was told there were still no rooms available.
At that point, I still had no room, no clear communication, and no assistance from staff. Due to the lack of availability and poor customer service, I had to book a room at another hotel. Despite this, I was still charged for one night at this location—even though I never checked in or stayed there.
Overall, this experience was extremely unprofessional and stressful, especially given that I had planned ahead for a special event. I would not recommend.

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Matthew

Parking felt pretty safe and room was clean. A little outdated but standard for the area.

Self

10/10

Exceptional

17 Apr 2026

Lisa

Loved the breakfast buffet

10/10

Exceptional

13 Apr 2026

Elizabeth

This was the best stay in a hotel in a long while. Room was clean, Employees were polite and friendly, knowledgeable!! Breakfast was good with great service.!

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Claude

Lovely hotel in a very convenient and easily accessible location. Very dog friendly.

10/10

Exceptional

11 Apr 2026

Susan

Breakfast was fabulous, Dinner really good. Staff outstanding, gracious & kind.
Only problem was room when entering smelled a bit like dog.

Self

8/10

Excellent

15 Feb 2026

Erica

The room was very clean and the staff were helpful.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Bryan

Staff was great. Clean room

8/10

Excellent

15 Dec 2025

Steven

The people were great. The hotel has 126 rooms and three luggage carts. When we arrived there were no carts and we don’t travel light. We were told that folks will keep the carts in their rooms so they have them for checkout. Also, only one (of two) elevator was working which added to the time to get to and from our room. Very nice room and nice common areas. Plenty of parking.

Leisure Family

2/10

Poor

13 Dec 2025

Todd

This hotel was dirty and needs an update. It looks good from the outside and lobby but the rooms are gross. The people in the room next to us left their children alone and it sounded like they were playing a full court basketball game, bouncing off the walls, screaming and everything. I had to beg the staff to do something about it twice. I will not be returning.

6/10

Pleasant

30 Nov 2025

Stephanie

Staff was amazing. The room was a bit dated, specifically the bathroom.

Leisure Family

10/10

Exceptional

25 Nov 2025

Tim

The room was perfect and staff did a great job of taking care of us!

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Gayle

Room was very nice. Quiet

Leisure Partner

10/10

Exceptional

21 Nov 2025

Michelle

The carpet had a stain. The breakfast was not free. I am not coming back!

10/10

Exceptional

16 Nov 2025

Juan

Great staff and service!

Leisure Partner

10/10

Exceptional

10 Nov 2025

Carl

Wonderful

8/10

Excellent

09 Nov 2025

Jay

The available breakfast was not complimentary and at a price of $18.95 per person seemed to be on the steep side. That was disappointing. Otherwise a nice stay.

Business_and_leisure Family

10/10

Exceptional

02 Nov 2025

Tevin

Great staff

2/10

Poor

02 Nov 2025

Frank

Breakfast did not seem fresh

Friends_and_family Family

8/10

Excellent

30 Oct 2025

Diane

Friendly staff, clean rooms, and great location!

10/10

Exceptional

25 Oct 2025

D

Beautiful lobby, nice room accommodations, friendly staff, very pleasant respite during business trip.

Business

10/10

Exceptional

22 Oct 2025

Kris

This would have been a pretty perfect stay except for a couple of things. I noticed that several areas needed some real cleaning. The workout room did not have any provision for wiping down the equipment, therefore it was smelly and not very appealing. Many public areas needed to be mopped. Lots of old spills had become dirty with traffic. Although there is nothing that the hotel can do, it is located on a busy highway, and the racing motorcycles were quite loud from 9-midnight. My room was very nice. My only complaint is the shower head. Those “water saving” heads only make it more difficult to rinse off. I spent 3 times as long in the shower as I normally do when I can just rinse off with a normal flow of water. But I will give you 10 stars on the hotel staff. Everyone, from check-in to check-out, to the cafe server, were absolutely wonderful. They were helpful, courteous, and friendly. And our cooked-to-order breakfast was exceptional. My expectations were totally exceeded! 😁 Real pancakes, perfectly cooked eggs, and wisely proportioned home fries were excellent! So I give HGI five stars despite the infractions. And I forgot to mention how conveniently close HGI is to the airport. So, I will be back and will probably make this my “home” when I visit Lynchburg.

6/10

Pleasant

14 Oct 2025

David

Five nights and only one maid visit. Trash was never taken out

Leisure Family

6/10

Pleasant

14 Oct 2025

Gary

Room had stained carpets in multiple areas and the bathroom ceiling had lumps of spackle over a 6” square ceiling area that likely had been a leak fix. Ceiling fan in bathroom did not work otherwise hotel was clean surrounding our room.

8/10

Excellent

13 Oct 2025

Phyllis

The overall hotel appeared very clean, the rooms could have been a little neater, dog toy at the edge of bed on floor from previous folks, pillowcases were very wrinkled 🤔

Leisure Family

10/10

Exceptional

12 Oct 2025

April

It was clean & nice…

8/10

Excellent

09 Oct 2025

Abigail

Good!

Business

10/10

Exceptional

08 Oct 2025

David

Great customer service from check in to check out. Clean and comfortable room. Plenty of parking and lots or stores/restaurants nearby. Close to Liberty University!

Business_and_leisure Partner

6/10

Pleasant

06 Oct 2025

Jonathan

Room was very quiet, staff was friendly, but the hotel could use a good thorough cleaning and follow-thru on a restocking request.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

William

Great location

4/10

Poor

27 Sep 2025

Robyn

Unfortunately, the sofa bed was severely soiled, and no one could sleep on it. Additionally, in a hotel where they had no availability, only one elevator worked. Very disappointing.

10/10

Exceptional

26 Sep 2025

Lauren

Clean, friendly staff, easy checkin!

Business Family

2/10

Poor

14 Sep 2025

Andrew

First room was missing the desk chair and had extremely stained carpets with bad smell. We were given a second room which had even worse staining on carpet (vomit or animal urine) and privacy lock did not function. When we tried to reduce our 2-night booking, we were told that we could not due to third-party booking. Very disappointed in this stay and why we could not leave after such poor conditions of the rooms that we were assigned. Travelers' rights should be protected in circumstances like this to end booking contract due to unsafe and unsanitary conditions.

Leisure Family

10/10

Exceptional

21 Aug 2025

shannon

It served it one night stay . I would return

Leisure Family

2/10

Poor

17 Aug 2025

Nirupam

We stayed there for over night. The Air condition wasnt workin overnight. It was a terrible stay..

8/10

Excellent

16 Aug 2025

Jonathan

Staff was very kind and helpful. Location is very convenient and quiet. The property maintenance could use a little attention.

Business

8/10

Excellent

14 Aug 2025

Tony

The property was fine.

8/10

Excellent

14 Aug 2025

Tony

Had a 2 night stay and everything was fine with this hotel.

Leisure

6/10

Pleasant

13 Aug 2025

Robert

Dirty carpet and breakfast too expensive!

I know we should always wear some type of shoe in a hotel room...but I have never stayed at a hotel that I absolutely, under NO circumstances, would dare put a bare foot down on the filthiest carpet I have ever seen. The hallway to our room smelled...of course that smell had to be coming from the carpet. The carpet seriously needs to be replaced. The bed was comfortable and the room satisfactory. The fact that there was not a complimentary breakfast was also a deal breaker...we won't be back. The breakfast bar offered for $19.95 was extremely basic for that exorbitant price. The menu was less than special as well. With there being so many close by choices to have a nice breakfast that won't break the bank, it is obvious why we never saw too many people in the dining room.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Joelle

The only convenience was having the option to dine in which made it nice.

The bed was absolutely terrible and uncomfortable and the A/C units was noisy and loud! Also, not having a walk in shower, the tub was slippery and I almost fell! Terrible!

The ice maker on the floor I was on was out of order and the hallways were stifling hot, no A/C.

I will not be staying there again.

Business Friends

10/10

Exceptional

14 Jul 2025

John

Great Facility , Comfortable room

Friends_and_family Family

2/10

Poor

19 Jun 2025

Jason

Not Hilton standards. Of the many things we were dissatisfied about, probably the most important, is that our door did not latch. Our very first (and last!) morning, we woke up to find a piece of trim had fallen off the wall. Later that day, when I went to report it, I discovered that our door was not latched. The door did not close and latch securely and we slept all night unsecuredand vulnerable, and returned from the day out to find our room unsecured. These are fire rated doors and required by code to close and latch drom a free swing open. Considering the fact that our room was left unsecure, and there were not two beds, as we were led to believe amd booked (just a pull out couch), we decided to check out and end our stay. We inquired about a refund for the night we were no longer staying for, and were put off by staff. We waited a week and management never called to follow up as promised, and Expedia has not followed up on our request we submitted online. Front desk clerk advised they could not refund because we booked through Expedia. Lessons: Thoroughly inspect every aspect of your room, even things you take for granted like the door closing and latching behind you. And I'll no longer book through Expedia because the desk clerk indicated they would be more likely and able to refund the night we were not staying, but since we booked through Expedia, they could not.
Also room service never came, even after speaking ro them in the hallway and asking for fresh towels.

Leisure Family

8/10

Excellent

04 Jun 2025

Virginia

Great service. Basic clean nice room. I stayed because the show airport shuttle but was told that ended long ago but third party sites still show it. They were very nice and called a cab for me. Nice coffee bar and small restaurant. I didn't eat but it looked nice. Super friendly staff.

Self

10/10

Exceptional

17 May 2025

David

Very convenient location.

Business Family

10/10

Exceptional

11 May 2025

Allen

We were there for graduation ceremonies at Liberty University. So, the location was perfect.

Leisure Family

6/10

Pleasant

14 Apr 2025

Brian

The fridge in the room was broken and e

8/10

Excellent

13 Apr 2025

carlos

Property looks a lot nicer from the outside and in the lobby. Rooms are outdated. Staff was indifferent and did not go out of their way to be friendly.
Overpriced for what you'll get.

Leisure Partner

8/10

Excellent

03 Apr 2025

Harold

I was satisfied with the stay. No complaints.

Business_and_leisure Friends

6/10

Pleasant

05 Mar 2025

Violedy

the frezer was not working and the coffe machine

10/10

Exceptional

02 Mar 2025

Kathleen

No one here long enough to see anything

Leisure Self

10/10

Exceptional

22 Feb 2025

Robert

Great place!

Business Family

10/10

Exceptional

10 Feb 2025

Sarah

Property was very clean.
Friendly staff.

Leisure Self

10/10

Exceptional

18 Jan 2025

George

Excellent room. It was clean and comfortable. It met all my expectations.

Business_and_leisure Family

8/10

Excellent

05 Jan 2025

Imani

I only stayed one night. The half bath had a broken toilet and the whole bath had a dirty jetted tub which I did not use. The breakfast was decent.

Leisure

10/10

Exceptional

17 Dec 2024

Jerry

Nothing really to share.

Leisure Partner

6/10

Pleasant

15 Dec 2024

Warner

Decent facilities, poor service

Super clean and spacious as always, master mattress seems a little worn out, we called the front desk several times both days about confirming check out time and requesting additional towels and a blanket but nobody answered the phone, I got my own extra towels but never received a blanket, the pool (or the one across the parking lot) is unavailable every time we stay here

Friends_and_family Family

10/10

Exceptional

20 Nov 2024

Greg

Very nice and clean

Leisure Self

10/10

Exceptional

18 Nov 2024

Dennis

Breakfast and dinner on site, as well as a bar

Leisure Partner

8/10

Excellent

17 Nov 2024

Liz

Close to shopping, but far enough away to be in a quiet location.

Leisure Family

4/10

Poor

11 Nov 2024

Ralph

Indoor pool was closed no hot tub beside pool staff was rude and i could go on but not worth the money i paid

Leisure Partner

4/10

Poor

21 Oct 2024

Kelley

The mattress was horrible and the train behind the hotel could be heard in the room.

Leisure Family

8/10

Excellent

20 Oct 2024

William

Was a very nice stay, bar was out of a few things to make drinks and toiletries in the room hadn’t been refilled. But other then that staff was nice and helpful and stay was quite and pleasant.

8/10

Excellent

15 Oct 2024

Emily

Staff was very friendly and our room was nice and clean.

Leisure Family

8/10

Excellent

08 Oct 2024

Linda

No room service no spa no coffee in lobby. That was very disappointing
And would probably influence me to stay somewhere else.
Room was very nice. Not enough trash cans in our suite. Ridiculously small trash cans.

Leisure

2/10

Poor

24 Sep 2024

James

Along with check in being at 3 but told I can’t check in til 4 the ac in the room sounded like a fire truck the shower head was (or looked like from the 90s). Staff makes excuses I left a day early even though room was paid for in advance. Never again

Business Self

4/10

Poor

04 Aug 2024

Nicole

For the amount of money I paid to stay in a Junior Suite the room was so dirty. The second tv in the sitting room did not work, I told the front desk and they said there was nothing they could do about it. My room was never cleaned. I tried to call the front desk but no one answered. So I had to go to the front desk to get clean towels and sheets. The pool area was dirty and old. Every piece of metal in there was rusted and chipped paint on every wall. Needless to say the only nice part of the hotel was the lobby. The elevators, halls, room was dirty.

10/10

Exceptional

30 Jul 2024

Jeremiah

Birthday staycation

Went for a brief staycation to celebrate a birthday. During check in, they wanted to upgrade to their best room - but that’s what we had booked already so they offered us complimentary breakfasts. All the staff we encountered were amazing.

Friends_and_family Friends

8/10

Excellent

29 Jul 2024

Gemma

Easily accessible

Leisure Partner

10/10

Exceptional

29 Jul 2024

Nadine

The courteous personnel, clean and good was great.

Leisure

10/10

Exceptional

24 Jul 2024

Daniel

Great property however the TV in the living room of the suite was inop

Leisure Friends

10/10

Exceptional

23 Jul 2024

Shelly

We moved the pool

Leisure Family

10/10

Exceptional

15 Jul 2024

William

Nice pool and fitness center. Great location.

Leisure Family

4/10

Poor

14 Jul 2024

McKenna

The property wasn’t very clean inside the rooms. The pool area was absolutely disgusting. Said non smoking, but smelled like smoke in our room.

Leisure Friends

10/10

Exceptional

05 Jul 2024

Marshall

staff was great

Leisure Family

4/10

Poor

21 Jun 2024

Dhruv

Beds were not made with new sheets. Found hairs from previous customers on both beds. Leaky sink faucet.

Leisure Family

8/10

Excellent

19 Jun 2024

Leslie O

Service not good

Room was clean and quiet. But no room service we had to ask for clean towels after 3 days which isn't the kind of service i
Expected we have stayed in other Hilton and they made the bed everyday and clean towels dump trash we got non and started 5 days.

Friends_and_family Family

8/10

Excellent

22 May 2024

Jeffery

The Bar and restaurant staff and the person checking me in were very good.

Business Self

10/10

Exceptional

22 May 2024

Mark

All good no issues good coffee

Business Self

2/10

Poor

16 May 2024

Tiffannie

This was a terrible experience. We booked a double-queen room for four adults. We were “upgraded” to a king room at check-in. When we stated that 2 queens were necessary as booked, we were told “no more rooms are available.” We were told no extra bedding was available and were given a mattress protector to use as a blanket for the sleeper sofa. When we requested towels (because there were only 3 in our room, which was booked for 4 people) we were told that the dryers were having issues and no towels were available! We did not get more towels until the following night! The phone in our room did not work. We contacted Expedia for assistance and they stated that the front desk was not answering the call. The hotel refused to provide any refund b/c we booked through Expedia (which we will never do again). Expedia denied any refund because the hotel denied the refund. We will NEVER stay here, again! Worst service ever.

Leisure Family

10/10

Exceptional

15 May 2024

Russell

Hotel was clean and all of the staff was very hospitable ..

Business Self

10/10

Exceptional

12 May 2024

Dana

Great place to stay.

Great place to stay. Very friendly staff!

Friends_and_family Family

8/10

Excellent

12 May 2024

Maria

The hotel was good. It was graduation weekend and we paid almost $300 per night. However, they still wanted to charge about $9.00 for breakfast! That, I found ridiculous!

Business Self

10/10

Exceptional

09 May 2024

Shari

Awesome stay. Wonderful staff.

Leisure Family_with_children

8/10

Excellent

08 May 2024

Emily

Nice property and like that it’s near Liberty University. Staff is friendly and it’s clean.

Leisure Family

10/10

Exceptional

05 May 2024

TERESA

Mr Kermit and the entire staff were amazing. Cant wait to visit Lynchburg again. Great stay and the breakfast was HEARTY

Leisure Partner

10/10

Exceptional

14 Apr 2024

Pat

Lynchburg at its best

The hotel is perfectly located near shops, restaurants and main roads. The check in was easy and the hotel is very clean and cheerful.

Friends_and_family Family

4/10

Poor

10 Mar 2024

Kristin

The experience was great except for the pool and hot tub. We specifically got this hotel and paid more because we wanted a hot tub. We called the hotel before booking to make sure the hot tub worked and was actually hot. They said yes to both. While the lobby has been updated, the pool area hasnt been updated in years. There was rust everywhere. The paint on the floor was splattered all over three walls and literally came off when you walked on it. The hot tub was cold and cloudy, and the jets didnt work. Ruined our stay.

Leisure Friends

10/10

Exceptional

04 Mar 2024

Ida

Nice large rooms

Business_and_leisure Family

10/10

Exceptional

02 Mar 2024

Cynthia

Clean, friendly