Italy
, Siena 
Ilan
Because of what I mentioned I want my money back.
There is a big gap between what appears on the website and the reality, getting to the room is very difficult. (Requires traveling by car on an unpaved road) The living conditions are not comfortable at all. Very small shower. There are no air conditioners in the rooms. Dark and unlit rooms. The kitchen is very small and uncomfortable. A small office refrigerator is not enough for the contents of the whole family (perhaps for two people) cleanliness at a very low level. The hotel's rooms are spread over a huge area. To get to the pool that exists in the hotel, you have to go by car from most of the rooms. Our experience was so negative that after two days we couldn't stay any longer, we really suffered!!! We left the place and went to rent another hotel for the rest of the week. (Of course we did not receive a refund for the large expense even though we asked for it and even a part of it. Which added to the great disappointment. Not a good experience at all and a hotel not recommended for those who want a fun vacation and fair value for money. Stay away!!!
