Name: Oaks Adelaide Embassy Suites
Address: 96 North Terrace, 96, Adelaide, 5000, AU

6/10

Pleasant

19 Jul 2026

Becky

The positives were the staff, with check in and any enquiries, they were helpful, pleasant and friendly.
The locations was great, within 10 mins walk to Rundle mall, very close to light rail stop and other attractions like museum etc. Heated pool was also great to use during winter.
There is also a coffee club in the foyer of hotel.
Room size was good, however a few points which ,let it down for us were:
Main bedroom quite small, very squashy on either side of bed. Windows did not have sound proof glass so very noisy some nights.
The bathrooms had a few issues. The shower constantly leaked due to design of shower screen/door. First night, floor was soaked with water. So we had to get multiple floormats to absorb all excess water. Door was not sitting correctly on hinges so we had to push it inwards to be able to close it.
Shower its self was not very clean, a bit of mould in places.
The microwave is located on the of the fridge, which is fine, but the microwave door could not open, unless you opened the freezer door as well.
As we stay there for 6 days, these were a bit frustrating to deal with daily.

Family_with_children

6/10

Pleasant

18 Jul 2026

Jessica

Property is tired, rooms are ok but mouldy showers etc, the street is loud all night long and the access is pretty terrible from
The car park. Had to pay twice for parking once at the hotel and then when we left the parking.

Ok for people who are using it as a base for partying in the city, but if you want a restful stay or to stay with family if give it a miss.

Family_with_children

10/10

Exceptional

12 Jul 2026

Beau

Brilliant staff. Clean and friendly atmosphere. Good quality accommodation at the right price. 8/10
Highly recommended.

Friends

10/10

Exceptional

27 Jun 2026

Mostafa

I didn’t really got the room that I wanted got it a little bit smaller but it wasent that bad

Partner

8/10

Excellent

22 Jun 2026

lisa

Booked one bedroom. Arrived late for a few night stay. We recieved a 2 bedroom with balcony facing a brick wall. They were doing cement cutting from 6.30am as building next door. Asked for another room and was swapped the next afternoon to a lovely room. Was just a shame that they put us in such a noisy room at first when other rooms were available as not fun unpacking and packing up for a few nights.

Partner

8/10

Excellent

18 Jun 2026

Sally

It’s in a convenient location to do business with the universities etc. Lots of food options around too. A bit tired but clean.

Self

10/10

Exceptional

08 Jun 2026

Mostafa

The price was good and the room was good they hooked us up with good room price was really good for hotel

Friends

4/10

Poor

08 Jun 2026

Tassulah

The room was pretty run down, even the central unit had the buttons broken off. one of the bed duvet had dried up blood, the bathroom kept flooding every time we showered. The parking was steep per night and the breakfast cafe was horrible our pancakes came fully uncooked on the inside and overcooked on the outside not sure how thats possible. There were no coffee mugs to drink morning coffee and honestly the pods looked tampered with like someone played and smooshed them. The beds and pillows were comfortable, the hot tub was removed the pool was okay and theres a sauna.

Family_with_children

4/10

Poor

05 Jun 2026

Jason

Very dated floors weren't cleaned properly, bathroom wasn't cleaned properly. Lock broken on door to balcony, not ideal with a toddler. Curtains all hard to use as the tracks were broken. Room needs to be updated badly. Not worth the money it costs

Family_with_children

8/10

Excellent

29 May 2026

Maree

Good service.

Partner

6/10

Pleasant

27 May 2026

kylee

Very dirty and dusty rooms. Bathroom needs remodelling

Partner

10/10

Exceptional

25 May 2026

Paul

Proximity to everything

Partner

10/10

Exceptional

16 May 2026

Paul

Stayed there 2 nights it was good cheers

Self

8/10

Excellent

10 May 2026

shannon

Great room but street nosy was really loud in room so bit hard to sleep. In saying that it was a weekend.

Friends

10/10

Exceptional

28 Apr 2026

BRANKO

Very comfortable stay in a good location. We were very happy with our stay

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Raelene

Great property conveniently located in central Adelaide. Short walk to trams giving you access to suburban locations

Family

4/10

Poor

30 Mar 2026

Bruce

I have stayed here before but never had issues like I had this visit.
Leaking shower, and dirty floor
No Internet
Tv reception in both bedroom and lounge , terrible
Won’t be coming back sadly.
Thankfully Management acknowledged our issue and refunded our last night stay

Partner

8/10

Excellent

30 Mar 2026

Susan

Didnt have breakfast

Friends

8/10

Excellent

27 Mar 2026

Jesse

Apartment is fine, a bit worn but perfectly fine

4/10

Poor

24 Mar 2026

David

The Dishwasher was out of service when we walked into the room, we did not travel all the way from Tasmania to wash dishes it’s a holiday very ordinary Adelaide. Also the shower was full of mould on the tiles and ceiling hope we do not get sick. The shower has not been cleaned for years. Do not stay there.

Friends

10/10

Exceptional

16 Mar 2026

Paul

Perfect location near the tram and festival centre… walk distance from CBD

Friends_and_family Friends

8/10

Excellent

15 Mar 2026

Lisa

Staff where amazing and great location. Rooms could do with a bit of a spruce up. New blinds would be great to replace the ones that didnt work. Overall, we would definitely book there again.

Friends

6/10

Pleasant

15 Mar 2026

Mark

The hotel is in a central location but it’s tired.
Beds are quite hard, one of the lifts is out undertaking maintenance… Guess the price reflects this but I would have expected better from the Oaks brand

Business

10/10

Exceptional

12 Mar 2026

brett

Good stay

8/10

Excellent

10 Mar 2026

Juliette K

The room was very clean. The check in staff member was friendly and it was a very smooth process. Great location to public transport, food and shopping activities.

Family

6/10

Pleasant

24 Feb 2026

Rebecca

Spacious room and close to town. A bit aged with mould in the shower and floor has marks. Needs a good clean

Partner

10/10

Exceptional

22 Feb 2026

Ron

I had a great stay at Oaks Adelaide Embassy Suites. It is a very comfortable service apartment and well suited for longer stays. Having a washing machine and a stove in the apartment was a big plus, as it made it easy to cook meals and do laundry. The apartment was well maintained and the service was good. Overall, a convenient and practical place to stay in Adelaide.

Family

4/10

Poor

21 Feb 2026

Shona

Road works and building works made it hard to get to. Twin beds were not organised and getting out of the car park required a 3 point turn. Should definitely reduce prices for the inconvenience

10/10

Exceptional

06 Feb 2026

Alek

The staff are amazing, the rooms are great value for money.

Partner

6/10

Pleasant

02 Feb 2026

peter

wet towels in bathroom. Dish washer not usable. No fresh towels in second bedroom. No hand towels or bathmat. Noise from Hindley St Friday and Saturday nights till 5.00am.
Staff quick to resolve towel situation.

Leisure Family

10/10

Exceptional

01 Feb 2026

Catherine

A great stay as always. Perfectly located & well maintained

Friends_and_family Family

4/10

Poor

27 Jan 2026

Wade

Room had not been cleaned properly there was dirt and grime everywhere, the bathroom shower and tiles had black grime in many places. there was build up of dust and dirt in air con and bathroom fan

Leisure Partner

10/10

Exceptional

24 Jan 2026

Stephanie

Clean room, lovely staff

Leisure Friends

4/10

Poor

13 Jan 2026

Kane Cuthbertson

Room was very rundown. Pictures didn't match where we were staying. Disappointed overall.

Leisure Family

8/10

Excellent

11 Jan 2026

Michelle

We were originally so happy with Oaks Adelaide. Our apartment was huge! Two bedrooms and two bathrooms, a lounge room with enough couches and comfy chairs for all of us plus a kitchen table and chairs. There was also heaps of cupboards and storage, more than I have at home! The apartment also had a dishwasher, washing machine and dryer, which was fabulous! We also had a lovely balcony that gave us views of Adelaide Oval! It was a wonderful place to stay, however there were some issues… of the 3 lifts/ elevators only 1 was working. It really was such a pain to wait, especially with luggage, as the lift would often be packed when it stopped on our floor. We were easily waiting 5 minutes to get down to the ground. Signs indicated they were working hard to fix the other 2 lifts, but they were both out of order for our entire stay. The other problem we had was on the morning of checking out, we became aware there was prostitution at the hotel. It was very obvious what was happening out the front of the hotel and in the lobby (given they had to wait for the 1 lift that was working!) Despite our wonderful room and a very nice stay, we have since realised this is not the place for a family holiday and unfortunately I wouldn’t recommend it.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Lucia

Cool

8/10

Excellent

09 Jan 2026

Darren

Good cafe for coffee and breakfast down ground level
Only negativity was only 1 elevator working out of three which made longer waiting time

Leisure Family_with_children

6/10

Pleasant

08 Jan 2026

Lesley

Only one out of 3 lifts were in use so we waited 10-15 minutes each day to leave the building. We were on the 17th floor so it took ages for the lift to arrive. Despite assurances from the management that the lifts were being fixed, residents told us that they had been out of action for weeks.
Spa pool was not working. Air conditioning not very efficient.

Leisure Partner

6/10

Pleasant

04 Jan 2026

Stuart

First room offered smelled extremely bad, fridge was warm. Had to pack up and be moved next morning which was inconvenient.

Lifts extremely slow with 1 of 3 out due to maintenance.

4/10

Poor

30 Dec 2025

Murray

On check in day both ladies had no customer service skills. Seemed like they didn’t want to be there. No help with our luggage we was shown a room to where we had to store our luggage.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Graeme

The room was spotless no complaints at all

Checking in female staff member was excellent answered my questions with a smile and was correct and also explained all about parking

Leisure Partner

10/10

Exceptional

23 Dec 2025

Michael

Courteous staff, good facilities and location.

Leisure

10/10

Exceptional

19 Dec 2025

chris

Initially we were given a balcony opposite a (admittedly very quiet) building site but with no view at all
Bhagya on reception was very sympathetic and switched us to a room with a beautiful sunny view of the Adelaide Oval which made such a difference to our stay

Leisure Partner

2/10

Poor

19 Dec 2025

Grant

The hotel did not accept my booking and turned me away.
I've been trying to report this to Hotels.com but all i get is an AI response which is very disappointing as I've stayed over 50 nights

Business

8/10

Excellent

14 Dec 2025

Corrine

Car park next door was very noisy throughout the night
And we waited nearly half an hour to fit in a lift this morning
But the room was great for us to have weekend away great set up

Leisure

8/10

Excellent

13 Dec 2025

tim

Good value for money. Had balcony room however could only look at a wall

Business_and_leisure Partner

2/10

Poor

13 Dec 2025

Jennifer

Check in staff were ok. Room is very old and tired. Mould everwhere in the shower. I wouldn't stay there again.

Partner

10/10

Exceptional

03 Dec 2025

Melissa

Balcony was great and a light bright clean room. Beds were comfy

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Louise

Fantastic room and view, staff were lovely. Spa was lovely. Breakfast was a voucher for the Coffee Club, which has a great range, but next time I would just skip the breakfast option and pay for what I want, as I was paying the difference anyway, and that way I am not locked into the same place.

Leisure Self

8/10

Excellent

29 Nov 2025

Lloyd

The property is located close to food, entertainment, shopping and local transport.

Leisure Friends

10/10

Exceptional

21 Nov 2025

Carol Jane

Yes - very comfortable accommodation, very friendly staff, happy to help in every way.

Leisure Partner

2/10

Poor

06 Nov 2025

Gavan

Parking was terrible

Business

6/10

Pleasant

28 Oct 2025

MARIA

Very different to photos. Bathroom needs deep clean - lots of mould. Whole apartment needed deep clean - walls and skirting boards visibly dirty and full of dust and dirt.

Business

8/10

Excellent

21 Oct 2025

Susan

Room really comfy and spacious. No view but no matter. Staff courteous.

Self

4/10

Poor

11 Oct 2025

Julie-Anne

The bathroom was full of mould. The side of the cupboard attaching the lounge as filthy- food and fingerprints all over it.
The dishwasher smelt shocking.
The pool was cold. The spa was out of order. Parking was a nightmare even though parking is attached to the site. It was also extremely expensive to park although I had been told it was included.

Leisure Family

2/10

Poor

04 Oct 2025

Pratham Kumar

The in-room phone is also out of order, making it inconvenient and frustrating to contact reception. On top of that, the Wi-Fi is not working, which is unacceptable for a hotel in this price range and adds further inconvenience to my stay.
Most importantly, I had requested a room with a view well in advance, two weeks prior to my stay, yet I was given a room facing a wall. This was a key part of my booking request, and it feels as though my preference was completely disregarded.
On 02/10/2025 at around 10:30 am, the white lady in charge at the reception was extremely rude and displayed a dismissive attitude when I asked if there was another room available for an upgrade. Her behavior was unprofessional, discourteous, and completely unacceptable for someone in a customer-facing role. Staff dealing with customers should know how to communicate with basic courtesy, including maintaining professionalism, showing respect, and at the very least offering a welcoming smile. The hostility and lack of respect I experienced were clearly discriminatory and gave the impression of racial bias, which is unacceptable in any professional setting.
For the price being charged, I am highly disappointed

10/10

Exceptional

04 Oct 2025

Krishti

Great property, convenient location

Business

8/10

Excellent

30 Sep 2025

Sherrilee

Enjoyed our stay rooms were spacious and clean was looking forward to the spa however it was out of order and told had been broken for a long time

Leisure Family

8/10

Excellent

29 Sep 2025

Renee

Staff were very helpful. Always enjoy our visits

Leisure Family

6/10

Pleasant

17 Sep 2025

Sue

Attitude of certain reception staff.

Leisure Self

10/10

Exceptional

13 Sep 2025

Brett

Location Location Location

Great location and very clean

Partner

4/10

Poor

25 Aug 2025

Sarah-Jane

Location was good. We were not informed to book ahead for a hotel car park, so had to park in casual car park next door and our car was broken into.
The room was dirty, cupboard had spill marks not wiped up. The shower had mould everywhere. The bed quilt had yellow stains on it before we even used it. We asked to be on the same floor as our friends, so we could eat together and we were checking out at different times and going out at different times and was told to just swap key cards instead. We asked again why we couldn’t be on the same floor and was told it was easier to swap cards. Which caused confusion cause all 4 of us were going out and coming back at different times so needed individual cards. I asked if we could have new towels and was told to leave them out our door and housekeeping would give us new ones. I thought that was ridiculous cause someone would just take the towels and then we would be charged. If you want location to tram, and a spacious apartment then yes I recommend. And coffee place downstairs was great.

10/10

Exceptional

11 Aug 2025

peter

We particularly enjoyed the complementary breakfasts in the Coffee Club. Choices and service were excellent and allowed us the option of walking either before or after breakfast.

Leisure Partner

10/10

Exceptional

07 Aug 2025

susan

Our accommodation was very quiet considering there was a building site next door. All the staff were very helpful and friendly

Leisure Partner

10/10

Exceptional

28 Jul 2025

samantha

Great service and great stay I had

Leisure Friends

4/10

Poor

18 Jul 2025

Joanne

This property was not very clean, most of the glassware was chipped. Construction was happening next door (not their fault of course), however we were placed in an old room right beside the giant crane so very noisy. The older rooms did not have phones that worked and you had to use a mobile number to contact reception. An upgrade of these rooms is definitely needed. The location is great though.

Leisure Family_with_children

8/10

Excellent

06 Jul 2025

Shona

My room was great, smart Tv and very clean. My daughter’s room had no smart Tv and the toilet was missing a button.

Friends_and_family Family

8/10

Excellent

26 Jun 2025

Morgan

Stayed in an Executive 2 bedroom apartment which was a lovely space overall. We have stayed here before so knew what to expect.
Only downside to this stay was that the bathrooms weren’t cleaned very well with hair left on the wall and a used bandaid……
I found that our room was a little louder this time also - thinking it’s because we were facing Hindley St and not North Terrace which is the way we were facing last time.
Otherwise the staff are pleasant, the beds are comfortable and the space is nice and welcoming

Leisure Friends

6/10

Pleasant

11 Jun 2025

Fiona

Small pokey rooms and poor internet connection.

Business

10/10

Exceptional

08 Jun 2025

Brandon

I only stayed for two or three days, but I enjoyed my stay. The staff were friendly and helpful.

The room was also nice & clean. I didn’t have any issues. I loved that the room had its own washing machine and dryer, along with a small kitchen area.

Leisure Self

10/10

Exceptional

08 Jun 2025

Domenic

Great hotel in the city north. Bit of construction work happening next door but no noise. Great place to stay.

Business Self

2/10

Poor

06 Jun 2025

Osvaldo

It was the worst place that I have stayed in 10 years. It was filthy, I did not dare to seat in the sofa with disgusting stains. Carpet was equally dirty. My room was a few feet away from a huge construction adding noise.

Business Self

8/10

Excellent

27 May 2025

Philip

Great location and excelent price

Leisure Partner

8/10

Excellent

13 May 2025

Kathleen

Great location

Business Self

2/10

Poor

11 May 2025

Heather

Our stay was disappointing. The first room they gave us the shower head was not attached. There was old tissues in the bathroom.
Table was covered in what appeared to be fat.
They then changed our room. That rooms air con controller was broken, the washing machine was faulty and we were right next to the construction site.

Leisure Partner

10/10

Exceptional

10 May 2025

Neil

As usual very good, except....

We have stayed there before and our repeat custom says a lot about our view.
In general, great stay as usual except two minor things: the parking aarrea was quoted atr $30 per night, but I was charged $40. Then I was told there were two parking ares, a public one for 430 per night and a secure one for $40 per night. Wew chose to stay as usual before, in the secure park and did not know of the extra charge untyil iut was billed. WE probably would have still paid the extra for secure parking, but it would have been better to know in advaance. Don't remember it costing extra in the past.
Secondly, on two nights there was a water drip from the ceiling exhaust vent into the bathroom, presumably from the bathroom above? But only on two nights, Monday and Friday. We put a jug to catch the water so not a big problem once we found out why the bathroom floor was soaking wet!

Partner

10/10

Exceptional

09 May 2025

Daniel

Highly recommend

Leisure Partner

10/10

Exceptional

29 Apr 2025

Anthony

My experience was fantastic

Leisure Self

4/10

Poor

27 Apr 2025

Rhiannon

Our stay wasn’t great, it was meant to be an apartment with kitchen facilities, but without any pots, pans, cutting knife or peeler that’s impossible. Reception staff aren’t great in customer service. The best feature is the location and pool.

Leisure Family

10/10

Exceptional

23 Apr 2025

Cherie

very friendly staff at the front desk - were very approachable and bubbly! check in and out were super easy and quick!
Rooms size was massive.... so much room for activities!
brilliant facilities on site including the coffee club (room service with a massive menu) and pool.

Leisure Friends

6/10

Pleasant

22 Apr 2025

Michael

Stayed a single night at the property. Check-in was fine and we were able to access the room a little earlier than expected. Staff were extremely helpful and happy to assist. Adjacent carpark was filthy and felt unsafe. No direct access from the carpark to the hotel without going through the front entrance. Room was clean. View was undesirable as it overlooked what appeared to be a 'RED LIGHT' district of Adelaide. Probably would not stay there again.

Leisure Family

2/10

Poor

19 Apr 2025

Avtar

When I arrived at the property. I was told there is no room for us to go as there all booked out. Very disappointed especially the money was taken out of my account already

Business Friends

8/10

Excellent

19 Apr 2025

Tania

The location was just what we needed to attend the football.

8/10

Excellent

16 Apr 2025

Janice

We had trouble with parking. We came back from tea and although we had paid for parking, there were no available spots for 3 cars. They did eventually rearrange some cars and we got our cars parked for the night.

Leisure Family

10/10

Exceptional

07 Apr 2025

Robyn

Great Location

Friendly staff
Excellent location
Clean and Comfortable

Friends_and_family Friends

10/10

Exceptional

27 Mar 2025

David

Good sized rooms with separate bedrooms and full kitchen. Central location. Despite being on busy north terrace there were no noise issues. Staff helpful and competent.

Leisure Partner

6/10

Pleasant

05 Mar 2025

Peter

Good location but room disappointing.

Location was good, close to Rundle Mall and trams.1 bed apartment booked. Nothing like the website photos. Room felt cramped, not a lot of space. Balcony looked straight at another building. On Monday, building works started. Dryer did not work so reception agreed to dry the clothes which was good. Parking on site good but pricey ($40pn)

Partner

8/10

Excellent

02 Mar 2025

Verified traveler

Loved the pool and the spacious room. King size bed very comfortable.

Partner

10/10

Exceptional

28 Feb 2025

Amy

Good value for money, convenient location.

10/10

Exceptional

27 Feb 2025

Laura

Was a little loud early in the morning due to builders and works surrounding however overall great. The bathroom could do with a little freshen up however overall was really happy with the location and staff.

Business

6/10

Pleasant

20 Feb 2025

Trevor

Better places to stay.

The apartment itself is well equipped. It could do with a thorough clean. The balcony is a bit of an overstatement. $40 for parking is absolute robbery. The staff member who checked us in was less than average on the friendly scale. I had specifically requested twin beds and was assured that was what we had but when we arrived at our room there was a king bed. Overall very underwhelmed and disappointed with our experience and will not be returning.

Business

10/10

Exceptional

18 Feb 2025

Katy

Lovely stay

Self

4/10

Poor

15 Feb 2025

Kathy

Executive room view and layout were good but overall room was run down with a filthy bathroom. I feel ripped off with the money I paid to stay!

Business_and_leisure Partner

10/10

Exceptional

14 Feb 2025

Vicki

Beautifully appointed room, private bedroom, Nespresso coffee machine ~ yum☕️

Very easy walk to eateries and Rundle Mall.

A truly relaxing retreat for #SupportiveSpouses💕

Small yet brilliant & effective gym ~ #MyCoachVicki

Business_and_leisure Partner

4/10

Poor

13 Feb 2025

Rhonda

Very disappointing, some form of room construction during night above our room, like a jack hammer from midnight to three am. The second night . People in next room banging and crashing front door and arguing at 3.30 am the first night. Toliet broken button and seat broken .

Leisure Partner

8/10

Excellent

07 Feb 2025

Brian

We stayed in the Executive suite Tuesday until Friday. Our suite was right next to the construction of a new hotel Noisy tower cranes . For the amount of money I would have preferred to be on the opposite side of the building to be able to sleep in. They started at 7am everyday. Thought it was a bit rude having to pay $1 on principle for each coffee pod from reception the lady was rude.
The gentleman who greeted me on arrival was fantastic a very nice man.
Would have been nice to have the mould in shower cleaned & on bathroom floor tiles.

Leisure Partner

10/10

Exceptional

03 Feb 2025

Vicki

The place is very clean, warm friendly staff. Only issue was around offsite parking. Instructions given were not clear but once things were clarified all was good.

Partner

10/10

Exceptional

23 Jan 2025

Dr Andrea

Will definitely book there again

10/10

Exceptional

20 Jan 2025

Michael

Central location to the city, transport and attractions. Lovely and helpful staff.

Leisure Self

8/10

Excellent

09 Jan 2025

Frank

Great location!! Apartment was very spacious and comfortable with good size balcony which was great for the NYE fireworks. Staff were very friendly and helpful.

Leisure Self