Name: Oaks Adelaide Horizons Suites
Address: North Terrace, 104, Adelaide, 5000, AU

8/10

Excellent

26 Jul 2026

Joan

Location was good.
Room was OK but bathroom had issues
Shower in bathtub- bath a bit slippery.
Long black hair on floor in bathroom

10/10

Exceptional

14 Jul 2026

Caroline

Room was very clean and functional. Perfect for oour needs.

Partner

8/10

Excellent

12 Jul 2026

Andre

1 bedroom apartment was great ideal location with things closeby the city thanks

Partner

8/10

Excellent

12 Jul 2026

Bridget

Enjoyed a comfortable stay here with my 2 children. It’s in a great position.

Family

6/10

Pleasant

11 Jul 2026

Cindy

Room was dated and dirty. Carpets need cleaning and couch. Room not as per pictures on listing.

Family_with_children

8/10

Excellent

10 Jul 2026

Nigel

The room we got faced the car park, would have liked one a little higher up. Suited our needs for one night.

Partner

4/10

Poor

16 Jun 2026

Sarah

I called the hotel in advance to let them know I would be arriving late. During that call, I specifically asked about onsite parking and was told that parking was available, there was no need to book.
Unfortunately, my arrival experience was quite disappointing. When I arrived, I was told the only parking available was around the corner. The explanation was confusing, and it sounded as though I would need to walk a considerable distance with my luggage. I was then told that a parking space could be taken from another guest's booking to accommodate me. As I had been advised there was no need to book parking, I questioned how that would be fair to someone who had reserved a space.
The staff member also stated that there was no lift access to the building, which turned out not to be entirely accurate. The issue was only access from the car park. After further discussion, I was informed that there were actually spare parking spaces available. Throughout the interaction, I felt made to feel like an inconvenience rather than a guest. By this stage, I was upset and honestly considered leaving and finding alternative accommodation. The staff member came across as rude and the information provided was inconsistent and confusing.
In the end, we parked onsite and only had to walk up two short flights of stairs before accessing an elevator to reach our room.
The room itself felt much more worn than the photos suggested, and there was an unpleasant smell throughout the floor. Cleanliness

Partner

6/10

Pleasant

03 Jun 2026

Jayne

The deluxe apartment is a good size with plenty of room. Our apartment was towards the side and was very quite despite looking into a car park.
The internet didn’t work in our room.

Partner

8/10

Excellent

26 May 2026

Carolyn

Was very happily surprised with an upgrade at check in too a lovely 2 bedroom deluxe apartment and everything was comfortable unfortunately the workers on the strret started at 7.00am so sleeping in was impossible but overall stay was great and very close to everything.

Self

10/10

Exceptional

28 Apr 2026

Simon

There was maintenance work being done on our booked room but the check in staff were excellent and quickly moved us to another room which was an upgrade without us asking.

Family_with_children

8/10

Excellent

26 Apr 2026

Jim

Great location

Family_with_children

8/10

Excellent

26 Apr 2026

Fiona

Good central location. The hotel is clearly being upgraded, we were on the 17th floor in a room that had not yet been upgraded and it showed. But the price was good and the room was large with good kitchen facilities and a washer/dryer.

Partner

10/10

Exceptional

25 Apr 2026

Maurene

We super enjoyed our night stay 💕

10/10

Exceptional

16 Apr 2026

Jean

Great pool

Self

6/10

Pleasant

16 Apr 2026

Luke

Good location if you want to stay in the city. Parking is expensive and has no lift access. Rooms are big and very quiet, they are also a bit old and stale.

Business

10/10

Exceptional

13 Apr 2026

Brian

Good stay

Family_with_children

10/10

Exceptional

13 Apr 2026

Ray

Facilities were excellent in a roomy unit. Shower area was an area of concern for us oldies due to water going everywhere under same floor line as rest of wet area until we got used to it and adjusted our thinking. Overall, a central well equipped place to stay during the footy festival. Will be back again.

Partner

8/10

Excellent

12 Apr 2026

Claire

Great parking except lift didn’t work which was a pain, great location

2/10

Poor

01 Apr 2026

wade

Took our money even though we didn't stay there, charged our card after it was declined the first time then room wasn't available and charged our card anyway. Have been difficult and non responsive and heartless

Partner

6/10

Pleasant

30 Mar 2026

Kathryn

The carpark was small and hard to find, there was nowhere to stop out front to check in and the lift for the car park was out of order. The bathroom was dirty and it looked like the room had just had a light clean over the last year. I won't be staying there again

Friends

6/10

Pleasant

21 Mar 2026

Fiona

Room was large and well located ... carpets obviously need replacing and well worn. Room could do with a big refresh.Would have been nice to have a foot note on the listing regarding the construction site next door as was woken at 6am with tradies getting busy.

Partner

8/10

Excellent

12 Mar 2026

Feleena

Excellent position in the city centre. Spacious apartment with comfortable facilities albeit sparsely equipped kitchen. The pool and sos is a great added feature.

Friends

10/10

Exceptional

07 Mar 2026

christian

Great large rooms and location; good bed; for rooms with kitchen they offer an interestinglp shopping delivery option for breakfast kit or movie pack but this has to be ordered days before you check in. Would have been great to communicate about this ( they say it is on their website... but we book with expedia and this is not there). Anyhow, shops are so nearby...

Family_with_children

10/10

Exceptional

02 Mar 2026

elizabeth

Lovely apartment Very comfy

Partner

2/10

Poor

22 Feb 2026

Julie

Staying here was such a disappointment. Maintenance seems to be lacking. The in room safe was broken and even had a sign from the hotel management advising it was broken! The toaster was damaged and not working properly. The fridge contained an opened packet of milk that had gone sour and smelt dreadful. The room was advertised as wheelchair accessible but had a 'shower over bath' set up. There was no room service - you had to order from one of the local cafes and collect it yourself. No Foxtel. WiFi was patchy and unreliable. The bed was extremely hard and uncomfortable.

An altogether disappointing experience.

6/10

Pleasant

21 Feb 2026

Linda

Great location. Unfortunately did not have the best stay due to construction near our room. Could not use the balcony due to noise.
Mentioned this to reception and was told thats part of city life.

Friends

8/10

Excellent

20 Feb 2026

Sherlin

Clean and spacious room, most staff very helpful, nice swimming pool, sauna dated. Good location!

Self

10/10

Exceptional

16 Feb 2026

Judith

The 1 bedroom apartment was clean and comfortable. Apart from the construction noise next door it was a reasonably quiet room. The reception staff were friendly and helpful. The hotel is ideally situated close to the railway station and tram stop.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Kacey

The staff were very friendly and accommodating, the same two staff members seemed to always be there, day and night - always a friendly face * greeting when we passed reception on our way in or out. The room was great - clean, spacious, and a lovely view. Amenities like the fridge, microwave and dishwasher were great since we had a baby with us.

Only complaints were minor - the building works like jack hammers from next door that started at 6am daily, and the loud air con on the convention centre roof that whirred all night (almost like white noise) - but these weren’t the fault of the hotel.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Aleksander

Leans into an upmarket vibe more then it's brother The Oaks Embassy. That being said, Horizons is much the same and the difference between the two is a simple as this. Horizons have larger rooms, Embassy has better views.

Partner

10/10

Exceptional

14 Feb 2026

Dianne

Room was lovely!
Spacious, comfortable & spotlessly clean. Location was central too.
We really enjoyed our stay & would highly recommend staying at this hotel.

Leisure

10/10

Exceptional

04 Feb 2026

Craig

Great room

Friends_and_family Friends

6/10

Pleasant

03 Feb 2026

Bruce

The apartment is tired and needs some work.

There is a big

8/10

Excellent

27 Jan 2026

Carol

Staff were great and the room was clean. The wifi was terrible though. Reminded me of the old dial up days. As we were travelling with teenagers and it was over 40°C outside, this was a problem. Also the glass door and wall panel into the main bedroom made it difficult to shield the light from the rest of the unit.

Leisure Family

6/10

Pleasant

19 Jan 2026

Frank

Staff were excellent. Location excellent across the road from Tram, Train and Casino. Occasionally 1-2 Lifts were out of service, due to the building construction going on. Spa bath didn’t work in the room. Instructions should be provided for thr washing machine/dryer combo.

Business_and_leisure Self

10/10

Exceptional

12 Jan 2026

Neil

All good

Leisure Self

10/10

Exceptional

12 Jan 2026

Belinda

Staff were very nice

Business

10/10

Exceptional

09 Jan 2026

Nunziata

Apartment was comfortable- staff very helpful-

Leisure

6/10

Pleasant

06 Jan 2026

Renae

We stayed over the new year period. It was very expensive for the quality of the rooms. We had two rooms located on level 3, right next to the pool. It was very noisy with people yelling in the pool/ gym area during the evening. Housekeeping didn't clean our room every morning. We had to ask on two separate days for them to provide us for a third towel, even though they could see the rollaway bed in the room. The bedroom is in the middle of the layout, which means no direct windows to the outside, so can feel a little crammed in. The staff at reception were very friendly and assisted us with the parking as our hire car wasn't going to fit in the provided hotel carpark anyway. It's not the easiest of carparks to navigate, and we had to walk through the construction link between the two oaks hotels. We had to extend one of our hotel rooms until the evening, as one of our guests were sick. Reception did this no problem. The hotel is located on the outskirts of the city, but not too far of a walk into the main area of the city with shops and cafes. Our rooms were facing the convention centre, which did mean that on new years eve, we had views of the fire works. Hotel is a bit outdated. Overall, it's not my first choice, and I don't think i would recommend people to stay here.

Leisure Family

10/10

Exceptional

30 Dec 2025

Jatinder

Clean, excellent service, great staff.

10/10

Exceptional

24 Dec 2025

Steve

Fantastic never disappoints it’s our second visit.

Leisure Partner

2/10

Poor

13 Dec 2025

Faris

Our room booking under low category's

Leisure Family

4/10

Poor

07 Dec 2025

Allyson

Bathroom wasn’t very clean. Toilet paper and hand wash was not replenished on day two. I had to leave a note on the third day asking for the hand wash to be refilled.
Lounge was grubby, and throw cushions had marks. Balcony looking into carpark - that was my own fault for not booking a north terrace view room I guess. Parking is expensive.

Business Friends

8/10

Excellent

06 Dec 2025

ALLAN E

Convenient location. Spacious room. Very dark with high rise being built beside it. Surprisingly quite a lot of noise from the street even thought I was on a high floor and not facing the street.

Self

8/10

Excellent

24 Nov 2025

Susan

Staff was great, location was great. View from room was a parking lot. Construction going on but everything else was great!

10/10

Exceptional

01 Nov 2025

Carolyn

The room looked lovely and was very clean and the bed was comfotable

Self

8/10

Excellent

14 Oct 2025

Amanda

The oaks are always a dependable/well located destination.

Friends_and_family Family

6/10

Pleasant

07 Oct 2025

Robert

Didn’t use spa

8/10

Excellent

06 Oct 2025

URSULA

Clean & tidy, everything thing you need for a short stay. Good location with easy access to eating & shopping options.

Leisure Family

10/10

Exceptional

28 Sep 2025

Gina

Spacious with separate bedroom, bath kitchen & living areas.
Good location to dining, tram, railway station @ buses

Partner

6/10

Pleasant

27 Sep 2025

John

While the accomodation is okay, the check in staff aren’t exactly warm and friendly. The $30 a night car parking is a challenge to enter and navigate in anything but a compact car, and the lifts look like a junkie haven.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Ailee

Close to everything, very central

Leisure Self

2/10

Poor

25 Sep 2025

Ryan

Room had a very stale smell, felt like the room had not been opened in weeks.
TV in bedroom didnt work - no services/signal.
Generally run-down. Carpet just felt gross. Wouldn't recommend.

Business

6/10

Pleasant

24 Sep 2025

Christopher

Room sizes were adequate for a family of 4. However the AC was unable to be controlled in the room and the in-room phone was disconnected and never repaired. For a self contained apartment, there was a lack of basic provisions to enable cleaning of cooking utensils etc.

Parking and Wifi are optional extras and the ability to connect to the wifi is not so straightforward. We found the parking quite difficult although somewhat typical of older inner city garages found in larger cities. there is also a very limited number of bays available.

8/10

Excellent

22 Sep 2025

Chelsea

Conveniently located and spacious apartment near public transport. The staff were great and it was nice to have a kitchenette. The bathroom amd bedroom were quite spacious, which was great for our family.

On the downside, the carpets need a serious clean (within twenty minutes of walking in the apartment the bottom of our socks were black). Also, either the washing machine was impossible to figure out or it did not work. We tried to turn it on, but it didnt do anything.

Otherwise, nice trip and would probably stay there again given the convenience and price point.

Business Family

10/10

Exceptional

21 Sep 2025

Hidefumi

It is convenient that they have kitchen and laundry facilities, especially for a long stay.

Leisure Self

6/10

Pleasant

11 Sep 2025

Pasquale

Positives & Negatives

Positives:
- 24/7 Reception
- Spacious Rooms

Negatives:
- No Meal Options - Suggest a Snack Vending Machine
- No Room Servicing - Ran out of Tea & Milk

Business

8/10

Excellent

03 Sep 2025

Suzette

Booked specifically for the indoor pool and location. Easy access to public transport and the events we were attending.
Minimal supplies eg 1 dish washer tablet for 3 night stay.
Pitty reception staff were rude. Overall a good place to stay though.

Leisure Family_with_children

6/10

Pleasant

02 Sep 2025

Verified traveler

Good Enough

Location was great for me who attended a conference across the road.
Room was also very good and spacious.
Service was really non-existing - hardly interacted with anyone and the one request I made did not materialise.
There was no restaurant or coffee shop - you had to go to the property next door, not too convenient when raining. Price was high for the level of service/amenities offered.

Business

10/10

Exceptional

31 Aug 2025

CHERYL

Great location

Great location. Oaks apartments never fail to deliver.

Partner

10/10

Exceptional

30 Aug 2025

Hayden

Fantastic place to stay

10/10

Exceptional

30 Aug 2025

Brett

Great place to stay

Partner

10/10

Exceptional

26 Aug 2025

Donna

Comfortable Apartment in a great location.

Lovely welcome, helpful staff when our key wouldn't work a few time and fixed the problem. The pool and spa was great to unwind after busy sightseeing and loved the view from the balcony. Central location and a great pub a few steps away.

Friends_and_family Friends

8/10

Excellent

03 Aug 2025

Merryn

Overall great stay, the lady on reception was a bit rude and blunt at check in, but the stay otherwise was pleasant

Leisure Friends

10/10

Exceptional

02 Aug 2025

Vijayakumar

Nice place, good location ..

10/10

Exceptional

19 Jul 2025

DAMIAN

It was perfect location for us as we were in town to catch Illuminate Adelaide 2025.

Leisure Family

10/10

Exceptional

15 Jul 2025

Nicole

Great stay

Leisure Family_with_children

10/10

Exceptional

14 Jul 2025

Elizabeth

Was walking distance to everything, very clean and tidy.

Leisure Partner

6/10

Pleasant

06 Jul 2025

Robert

Construction work next door

Would have been good before booking to be told that there is a construction site next door to hotel and could not sleep at night as the bright lights in the scaffolding shine through the bedroom curtains.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2025

Geoffrey

Great

Business Family

10/10

Exceptional

01 Jul 2025

Jeffrey

The property was in a great location---easy access to food, shopping, grocery, etc. Room was great for a family--two bedrooms, two baths, decent kitchen/dining/living room and nice balcony. Pretty view of the city.

Business_and_leisure Family

8/10

Excellent

29 Jun 2025

Verified traveler

Overall a great stay

Overall the stay was great. The bathroom requires a little updating though as there is mould in the seals and grout.
Although having a spa bath/shower in the room is a bonus, for someone with short legs it is a falls risk trying to get in and out of the bath

Business

10/10

Exceptional

22 Jun 2025

Jason

very clean, spacious, modern and well equipped accommodation.

Partner

10/10

Exceptional

22 Jun 2025

Karen

Love the location for walking, eating out, shopping, Adelaide oval and Festival theatre

Leisure Partner

8/10

Excellent

15 May 2025

Amy

We had a good stay, although one disappointment was the cold spa/hot tub - especially as the pool is very cool (which is inside so you have the impression that it is suitable all year round).
Convenient location, friendly staff.

Leisure Family

10/10

Exceptional

05 May 2025

Lisa

The rooms were spacious and clean. the car parking code sometimes did not work though.
Overall great stay

Business Partner

8/10

Excellent

03 May 2025

Jonathan

City stay

Good hotel in central location

Partner

8/10

Excellent

28 Apr 2025

Natalie

Ok

Leisure Friends

8/10

Excellent

01 Apr 2025

Joshua

Was good furniture needs an update

Leisure Partner

6/10

Pleasant

30 Mar 2025

John

While we had no issues as such, the cost for this stay wasn't really value for money. The cost for parking is also way too high for what it is.

Leisure Partner

10/10

Exceptional

28 Mar 2025

Emile Phillippe

Nice gum and pool

Business Self

10/10

Exceptional

26 Mar 2025

Diana

Great hotel in excellent location

Everything fabulous - huge clean well equipped room, comfortable bed, wonderful warm welcome

Partner

8/10

Excellent

25 Mar 2025

Badia

Not fancy but room was spacious and very comfortable. In close proximity to city.

Business

8/10

Excellent

18 Mar 2025

Feleena

Great location.
Spacious
Lovely pool and sauna

Leisure Friends

10/10

Exceptional

12 Mar 2025

BRETT

Amazing facility

6/10

Pleasant

10 Mar 2025

Mark

Check in was not good very little communication and poor instructions

Partner

8/10

Excellent

08 Mar 2025

Samuel

Room size was fantastic

Leisure Friends

10/10

Exceptional

04 Mar 2025

Shirley

Was close to everything. will definitely be back.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Mariya

It was a good and comfortable stay.

10/10

Exceptional

27 Feb 2025

Matthew

Nice and tidy

Business

10/10

Exceptional

27 Feb 2025

Amy

Staff are always friendly and very helpful. My go to accommodation always when in Adelaide!

Self

10/10

Exceptional

26 Feb 2025

Jeffrey

Excellent room for our needs

8/10

Excellent

23 Feb 2025

Robyn

Nice space in the room but the bathroom was a bit shabby and could do with a revamp. However it was a budget stay so overall very happy and value for money.

Leisure Family

8/10

Excellent

13 Feb 2025

Lyn

Stayed for a wedding with family

Pros - Spacious rooms with nice view over North Terrace. Comfortable beds, pool was lovely. Transport is very close and its walking distance to Rundle Mall and restaurants.

Cons - The street behind is noisy, rough, lots of dubious characters around. It did not feel like a safe place. Hotel security doors close at 6pm, which probably says it all???

Leisure Family

6/10

Pleasant

09 Feb 2025

Frances

Average, but easily fixable

The room was fine. It was functional and quiet and clean.
The pool was appreciated.

What was not good was the inoperability of the card system to get in the door or use the lift.

The terseness of the reception was not what we expected. It is good to look at people and smile. Not once in the whole stay did anyone smile at us.

Partner

8/10

Excellent

30 Jan 2025

David

Great location being walking distance to most cbd attractions.

Leisure Partner

8/10

Excellent

29 Jan 2025

Heather

could not get satisfactory internet in the room - informed staff who made suggestions but no solution found during out 5 night stay
vent over cooker did not work - informed staff

Partner

6/10

Pleasant

27 Jan 2025

Luke

Good location

Overall not a bad stay…. Price was reasonable. Good location on North Terrace. On check in the lady behind the counter wasn’t overly friendly and seemed as though she didn’t want to be there. Check out staff were much more friendly.

8/10

Excellent

20 Jan 2025

Bronwyn

A great location and facilities and staff. Just needed to constantly get access cards for lift and room reactivated which was frustrating.

8/10

Excellent

16 Jan 2025

Jayne

Was fine for our needs. Frustrating that we had to wait until 2:30 to get into our room but otherwise good

Leisure Family