Grosvenor Hotel Adelaide

Australia , Adelaide - SA
ADELAIDE, 125 North Terrace Adelaide
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100 reviews shown

6/10

Pleasant

21 Apr 2026

Judith

Room was clean but the shower wasn’t working. Reported it to the desk and heard the phone call for it to be fixed but it wasn’t so unable to have a shower next morning.

10/10

Exceptional

19 Apr 2026

Lou

Priced right

10/10

Exceptional

17 Apr 2026

John

Friends pleasant staff , I appreciated their assistance. Room was tidy , clean and equipped with everything I needed. Only issue was parking - my car was too big and required more space

Self

10/10

Exceptional

16 Apr 2026

Elaine Kathleen

Good room , great location however can be a bit “dodgy” at night . Awesome staff Hassan and Courtney in particular very knowledgeable and very professional

6/10

Pleasant

14 Apr 2026

Wayne

Basic clean hotel in a great location especially to public transport.

Partner

8/10

Excellent

12 Apr 2026

Stacey Lee

It was a lovely hotel for our stay and conveniently located for what we needed. Thanks for the hospitality and looking firward to come back in the near future

Family

6/10

Pleasant

30 Mar 2026

Lori

We recently stayed at Grosvenor Hotel Adelaide and unfortunately had a mixed experience.

On the positive side, the reception staff were absolutely lovely—friendly, helpful, and very accommodating. We really appreciated being allowed to leave our car in the carpark until after the football, which saved us some extra money and made the day much easier. The view was also amazing, and we were lucky enough to be treated to some fireworks from our balcony!

However, the biggest letdown was the cleanliness of the room. We paid an extra $50 at the counter to upgrade to a balcony room, but sadly it didn’t feel worth it. The room had visible cobwebs, fingerprints all over the windows and TV, and just generally felt like it hadn’t been properly cleaned.

There were also a few issues with the TVs—the lounge room TV wasn’t connected to the hotel’s internet, and the bedroom TV had poor reception and kept freezing, which was frustrating. The draws in the room were also broken and could not be used.

The bed itself was clean, which we appreciated—but when checking out, Tony noticed something black sticking out from under the bed, thinking it was his sock. It turned out to be someone else’s T-shirt, which was pretty off-putting.

Overall, the staff and location were great, and this could have been a really enjoyable stay—but the cleanliness really let it down. With better attention to detail in housekeeping, this place could be fantastic.

Partner

6/10

Pleasant

29 Mar 2026

Colleen

Yes great location

4/10

Poor

23 Mar 2026

Christopher

Excellent location, terribly uncomfortable bed

Partner

8/10

Excellent

22 Mar 2026

Sonia

I have stayed at the Grosvener hotel a few times over the years and find the location great,close to Rundle Mall,The train station,casino and many great eateries.
Rooms are clean and tidy.
Staff were accommodating and helpful.
You can get a continental breakfast which was ok but could offer a few more options.
We did have trouble with the bathroom door being very hard to shut and the main door to room didn’t shut unless you gave it a push.
The down side of our stay was construction noise from a nearby building that began Saturday night at around 11pm and didn’t stop until about 4am,so loud,but understand that this is not the fault of the hotel.
All that considered we do like staying here.

Family

6/10

Pleasant

19 Mar 2026

Jenni

Room 234 didn't have blockout curtains only shears which meant the lights from the street made the room like daylight hours.
The ven

10/10

Exceptional

14 Mar 2026

Kenneth

Very good

8/10

Excellent

12 Mar 2026

Ben

Great affordable place close to everything. Would just be nice if we could adjust the climate in our room.

Family

8/10

Excellent

09 Mar 2026

Janice

Fridge was too cold, milk was frozen. Couldn't have a coffee. Bathroom floor very slippery when wet

4/10

Poor

08 Mar 2026

Susanne

Approximately 50% of all the rooms in the hotel have no windows to the outside but to a 2-3 meter wide ventilation shift. You can‘t open the window, the room is always very dark, you will need the light on even when the sun is shining, the air conditioning is loud and you always have an unpleasant smell. I never would book the room again. Horrible.

Partner

4/10

Poor

08 Mar 2026

georja

Checkin staff not that friendly, room smelt of mould, windows could not see out of

Family

8/10

Excellent

07 Mar 2026

Davina

Staff were not used to helping orient us to the area. Old facility but clean and solid. Accessible to all we wanted to do

Partner

8/10

Excellent

06 Mar 2026

Karen

Great location, clean room.. plenty of space. Great staff.

Family_with_children

6/10

Pleasant

02 Mar 2026

Genevieve

Staff great, room perfect for a one night stopover,
Probably wouldn't recommend longer if you want more than just a bed ,bath/shower.

Australia has more channels on free to air than the Grovenser offers,
If you want anything to watch on TV besides the basic channels expect to pay for it. $15 - 35 for a movie.
Oh and they have a porn channel - not free, so if you're into that then this is the place for you.
So yeah that kinda vibe

I wouldn't define the Grovenser as family friendly, but overall a good place to stay on your way to somewhere.

Self

8/10

Excellent

28 Feb 2026

David

Good location and value.

Self

10/10

Exceptional

21 Feb 2026

Bhavya

Staff were nice and room was great. The only improvement I can think of is including a microwave in the room.

Self

8/10

Excellent

16 Feb 2026

JAMES

Nice staff
Great location

6/10

Pleasant

14 Feb 2026

Andrew

Noisy all night
Stayed in room 242 and

10/10

Exceptional

12 Feb 2026

Evangelia

Excellent stay! Reception and house keeping staff were very helpful, answered our questions and accomodated our needs.
Location excellent - close to Adelaide University. Will come back again.

Leisure Family

10/10

Exceptional

06 Feb 2026

Graeme

Room well appointed, staff very courteous and great location

Self

8/10

Excellent

29 Jan 2026

Alan

Room was spacious, clean with good facilities. Staff were helpful and pleasant. Hotel location good for city centre and perfect for the Oval and many cultural venues along North Terrace

6/10

Pleasant

28 Jan 2026

David

Okay clean beds, , excellent front counter support from Courtney, good location for us. The old hotel does need refreshing tho.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Paula

Room clean and comfortable

10/10

Exceptional

23 Jan 2026

Kate

Good value for money, nice staff and clean,
Comfortable room

Leisure Self

10/10

Exceptional

21 Jan 2026

Lupo

Carpet very dirty needs steam clean or replacing. Otherwise everything else was excellent 10/10. Cheers

10/10

Exceptional

19 Jan 2026

Ursula

Spaciuos room
Friendly staff

10/10

Exceptional

18 Jan 2026

Gary

Good clean room.

Friends_and_family Family

2/10

Poor

18 Jan 2026

Danielle

I didn’t say I ended up booking somewhere else once I checked in. The room was musty and had a terrible smell

Leisure Family_with_children

8/10

Excellent

17 Jan 2026

Hector

Clean room, open and well lit dining room. Friendly and helpful staff. Parking was ok, but it could offer a better cost.

Leisure Family

8/10

Excellent

17 Jan 2026

Andrea

Few stray hairs in bathroom but otherwise very happy with our stay at Grosvenor - convenient location; staff were great & attentive. Enjoyed our stay! Thanks.

Leisure Family

10/10

Exceptional

08 Jan 2026

Samuel

I wanted to thank the staff first, every single one I had an interaction with was very helpful, welcoming and happy to help with enquires from the cleaners to the front facing staff. The room was perfectly clean, the bed was comfortable and was great to stay in for 5 nights!

Leisure Self

8/10

Excellent

06 Jan 2026

Jamie

Room was clean, one comfortable bed - second bed was hard

Leisure Family

4/10

Poor

05 Jan 2026

Alan W W

The room we where allocated was very poor,, it was best described and VERY much neglected. Dirty carpet, windows window sill .
Dust covered the walls and vents. Ceilings had missing plaster and paint.

Leisure Partner

8/10

Excellent

31 Dec 2025

Sharon

The breakfast was average in the range of food offered as there was no hot food available like bacon and eggs and mushrooms. The room was adequate however the carpets in the room and hallway need replacing.

Partner

4/10

Poor

23 Dec 2025

Andrew

The staff were really nice, but the room was very small and tired. The view out of our little window was looking at a brick wall and we struggled for a week with it being so small. The television volume is set at 30 so I couldn’t hear most channels when extractor fan and air con on.

Leisure Partner

6/10

Pleasant

15 Dec 2025

Sue

Shower leaked all over our floor. No hand towels to dry hands on and the bed was so wonky to sleep on. Staff were wonderful and the place was quiet. Tv channels very limited for a city.

Partner

6/10

Pleasant

12 Dec 2025

Samantha

Staff are friendly, room wasnt great, thhere was splatters of toothpaste from previous occupants on the tiles, looked like left over fecal matter in the water in the toilet. The air conditioning is absolutely terrible, especially on hot days like yesterday, could not get comfortable. The tv in the room kept displaying an error with the HDMI cable.

Business_and_leisure Partner

10/10

Exceptional

12 Dec 2025

Bevyn

very convenient when attending confences at the Adelaide Convention Centre in North Terrace

Business Self

6/10

Pleasant

12 Dec 2025

kylie

I don’t usually like giving poor reviews and I guess when I booked a budget friendly accommodation I shouldn’t expect the finest things but my initial room had the previous guests food still in drawers and the fridge, once my room was moved it was slightly better. The place was busy and only 1 lift was functional well that was until the other lift also decided to break down so stairs were the only option or be stuck in your room/reception if your unable to use stairs for a few hours. The place just feels very ran down overall and the rooms very boxy.

10/10

Exceptional

11 Dec 2025

Scott

Everything

Self

8/10

Excellent

07 Dec 2025

Lesley

All good

8/10

Excellent

07 Dec 2025

Leewen

Spacious family room

Business_and_leisure Family_with_children

4/10

Poor

06 Dec 2025

Jerin

Room is small and smelly. Smells mould. Only 1 lift work. Not recommending

6/10

Pleasant

02 Dec 2025

Ben

All good thanks

8/10

Excellent

28 Nov 2025

Vivienne

Clean room. Quiet hotel. Courteous staff.

Leisure Partner

8/10

Excellent

23 Nov 2025

Sue

Friendly staff, room recently upgraded, quite spacious,clean, close to train station and tram. Reasonable rates. This is our second time staying here, the hotel rooms are in the process of being upgraded, would definitely stay again.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Alex

Parking was really convenient

Friends_and_family Friends

8/10

Excellent

21 Nov 2025

wendy

The room was clean.

8/10

Excellent

21 Nov 2025

Barbara

The staff were very pleasant, helpful and courteous, although the cleaning wasn't quite up to scratch on the third day - rubbish bins not emptied even though one was quite full. Otherwise no complaints.

Leisure Self

8/10

Excellent

18 Nov 2025

Michael

Room was good staff was good carpark abit small

Business_and_leisure Partner

8/10

Excellent

16 Nov 2025

Paul

Clean room, comfy bed, front desk were very helpful and responsive

2/10

Poor

11 Nov 2025

Annabel

Terrible hotel. I had the misfortune of having to stay twice, as it was too late to cancel once I saw how bad it was. The room was filthy, I didn’t even take my shoes off there was so much debris in the ground. The shower was repulsive—black mold, grimy bathmat. I didn’t shower at all. This is barely a step up from a hostel.

Leisure Self

2/10

Poor

11 Nov 2025

Annabel

This was so unbelievably below expectations. The room was filthy--crumbs on the floor, cups and mugs clearly used and not cleaned, stains everywhere--and the windows were opaque and curtains didn't open, so the room was dark. The entire premises were unwelcoming, in poor condition, and felt unsafe. It was so bad I left early and just sat at the airport for extra hours. Truly the worst impression of Adelaide.

Leisure Self

8/10

Excellent

08 Nov 2025

Tina

TV in the room needs to be replaced. Some times the picture didn’t work. The room was a bit of an odd setup. The parking was very tight and some spaces taken up by one car due to the tightness. Staff were great. Very clean.

Business Self

8/10

Excellent

08 Nov 2025

Graeme

Staff very helpful and great location to get to things happening in the city. Dated and a bit shabby in the rooms.

Friends_and_family Friends

8/10

Excellent

08 Nov 2025

John

Very clean room

8/10

Excellent

06 Nov 2025

Joanne

Lovely staff. Clean and comfortable

Leisure Family

10/10

Exceptional

05 Nov 2025

Andrew

It served its purpose for a quick stay and was close to the venue we needed to get to.

8/10

Excellent

02 Nov 2025

Katrina

Hotel was clean and friendly on entry. Only 1 elevator was working which was fine although sometimes a bit cramped.
Room was clean although had minimal airflow

10/10

Exceptional

01 Nov 2025

kenneth

Yes to both questions

Leisure Partner

10/10

Exceptional

29 Oct 2025

Mechelle

Check in was easy, rooms are clean and very comfortable.
Being able to get a car park on site was also great and convenient.
Staff are lovely and very welcoming.

Leisure Self

10/10

Exceptional

25 Oct 2025

Ravindra

Overall it was a good stay

Leisure Family_with_children

4/10

Poor

23 Oct 2025

Benjamin

TV too small and not enough stations. Air condioner can not be turned off.

Business

10/10

Exceptional

19 Oct 2025

Analee

Exceptional location. Great car parking options. Fab twin queen beds, a bath and early check-in. A great stay. Thanks.

4/10

Poor

17 Oct 2025

Stephen

Disappointing Return Stay – the Grosvenor Has Gone Downhill
I stayed at the Grosvenor Hotel back in 2018 and had a reasonably pleasant experience, but this visit was bloody awful. We booked the most economical room and certainly got the cheapest, dirtiest one available. I honestly doubt there’s a worse room in the building.
Our room had two small windows facing the centre of the hotel, overlooking a tin roof and filled with the constant sound of pigeons. The unpleasant smell in the room made things even worse.
To be fair, we were allowed to check in early, which was appreciated. However, the rest of the experience was disappointing. The hotel feels incredibly tired and is in desperate need of a proper makeover. One of the lifts has apparently been out of order for ages, which adds to the general sense of neglect.
Overall, this once-decent hotel has really gone downhill. I wouldn’t stay again unless major renovations are done.

Leisure Partner

2/10

Poor

15 Oct 2025

Suzanne

Not what I expected given the online pictures and price. Slightly above a backpackers retreat.

Business_and_leisure

6/10

Pleasant

14 Oct 2025

Daniel JJ

Average accommodation

Business Self

10/10

Exceptional

14 Oct 2025

Guiseppe

Ideal position, public transport, shopping,parks

2/10

Poor

07 Oct 2025

rob

bathroom was unusable to small shower screen did not close properly how about cleaning the widow let some light in 50 dollars security was never discussed prior the have all my details apparently refunded in 2 to 3 days never staying again

4/10

Poor

04 Oct 2025

Vera

Location is great however the cleanliness of the room is disappointing. Glass still has lipstick mark, bedsheets feels dusty. We’ve woken up with sneezy nose due to this, possibly due to dirty old carpet too.

Leisure

8/10

Excellent

03 Oct 2025

Margaret

Staff were very knowledgeable, especially the friendly Canadian girl

Leisure Family

10/10

Exceptional

01 Oct 2025

Art

Clean room, great location

Partner

10/10

Exceptional

23 Sep 2025

Tania

Beautiful place to stay

Leisure Self

10/10

Exceptional

22 Sep 2025

Justin

all good

10/10

Exceptional

14 Sep 2025

Dannielle

Have been staying here for years. Close to free public transport, staff are amazing. Car park is very small and fills up quickly.

Leisure Partner

8/10

Excellent

14 Sep 2025

Grant

2nd Lift was down, so very slow getting up and down at times. Otherwise great.

8/10

Excellent

11 Sep 2025

Faye

The location of the hotel is perfect. It is clean and comfortable and even though it isn't \"top notch\" it is my go to hotel and recommend it to my family and friends.

Leisure Family

8/10

Excellent

07 Sep 2025

Julia

Very good accommodation - ideal location. Only negative was very tight car parking.

Leisure

8/10

Excellent

07 Sep 2025

Anne

Feedbacj

Not sure if air conditioning available as room was extremely hot

Self

10/10

Exceptional

07 Sep 2025

XIANGMING

nice place

Business Self

6/10

Pleasant

07 Sep 2025

Julie

Shower was pretty dirty needed some Bamb....carpet needs a good clean or replacing...a bit old and doudy...and no cooked breakfast...

Leisure Family

10/10

Exceptional

06 Sep 2025

Macey

very easy. friendly staff and good prices

4/10

Poor

04 Sep 2025

Janis

Budget Holiday!

Very much a budget hotel. Musty smell in corridors, carpet in need of replacement, only one lift working, could not access wi-fi ( accessed next door hotel!), room very, very warm (used fan to cool down and sleep), tv very small and flickering picture. Booked a superior twin with walk-in shower- got the room for disabled guests.

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Amy

The bathrooms are tiny and there was a stain on the floor in the lounge room, otherwise good hotel, comfy beds

4/10

Poor

03 Sep 2025

Mark

Property is dilapidated. Our room had no functional windows and was dark, Danny and smelly. One out of two lifts weren’t working and the wait for the other was far too long. Staff were all lovely and incredibly helpful.

10/10

Exceptional

31 Aug 2025

Glenn Jonathan

Very clean and central to everything

Staff very professional

Rooms need refreshing as they are looking tired but overall would highly recommend

Leisure Self

10/10

Exceptional

31 Aug 2025

Jacqueline

I had a lovely overnight stay. The room was very comfortable, the staff were extremely helpful, I will definitely stay again.

Leisure Self

10/10

Exceptional

30 Aug 2025

Great access to everything bus/train/tram, wonderfully friendly staff, easy access, very central to all in the city. Recommend!

Leisure Partner

8/10

Excellent

29 Aug 2025

Geoff

For what I was doing (mostly around Sky City), the location was ideal. The fact that it's not far from the bus to and from the airport is a bonus.
But the rooms themselves are showing signs of age: Whoever tiled the bathroom in my room should be shot.

Business_and_leisure Self

10/10

Exceptional

19 Aug 2025

Gary

Great location and the rooms are very good for the price. I think the external humming noises coming from air con or power units outside the unit is something you could look at but you do tend to get used to it. Could offer better TVs for chromcastng and cooked breakfast buffet than just toast or cereals.

Leisure Friends

8/10

Excellent

18 Aug 2025

James

I found the rooms to be outdated, and parts of the bathroom was moldy.

Business Self

6/10

Pleasant

17 Aug 2025

Jacqueline

Comfortable stay with room for a few improvements

We recently stayed at The Grosvenor and overall had a pleasant experience. The staff were excellent—friendly, efficient, and accommodating. Check-in was seamless, parking was convenient, and checkout was straightforward, which made the stay smooth and hassle-free.

That said, there were a few areas that could use some attention. The room felt dated, with curtains that didn’t function properly. There was no air con control in the room, which made it rather stifling, especially if you prefer cooler temperatures. Additionally, because the property is older, the windows aren’t fully soundproof, and our room was adjacent to the Strathmore pub, overlooking the busy North Terrace. This made for some noise at night.

Overall, if you’re mainly looking for strong service and easy logistics, The Grosvenor delivers. If possible, selecting a quieter room or one with improved climate control would make a big difference for a more restful stay. I appreciate the staff’s professionalism and would consider returning with these improvements in mind.

Leisure Partner

8/10

Excellent

17 Aug 2025

Leanne J

Great location

Leisure Family

10/10

Exceptional

16 Aug 2025

Jenny

was a little disappointed as we did an online check in 24 hours before hand to save waiting.
As it was the lady, I had had trouble finding my booking.
But it got sorted 10 - 15mins in waiting.
But overall, always a pleasant stay at the hotel.

4/10

Poor

15 Aug 2025

Amanda

Cockroach in bedroom, housekeeping did not change wet towels left for changing,

Business Self