Highland Hotel

United Kingdom , Inverness
STRATHPEFFER (UK), Strathpeffer
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100 reviews shown

8/10

Excellent

07 Mar 2026

Lisa

I got the property was great. He was easy because it was close to SMU as I was visiting my daughter there I was just highly disappointed. They would not honor my Hilton honor points. There’s no reason they couldn’t have out of them on.

Self

6/10

Pleasant

07 Mar 2026

Lisa

I had stayed at the hotel and thought that it was great but when I tried to put in myHilton’s Highlands Honors number for points they said they couldn’t find it and when I left the next day and called with it, they said they no longer could add it. I was super disappointed as I’ve stayed there almost 5 days. I’ve never had a hotel, not do this before an honor my points.

If you could help me get the points added to my account that would be great. My phone number is 310-802-9889. Thank you so much Lisa DeSantis.

Self

10/10

Exceptional

27 Feb 2026

Paris

Great staff

Business

8/10

Excellent

18 Feb 2026

Tina

Very nice hotel with clean room. The staff couldnt have been more nice and helpful, they went all out to give me what I needed. Would stay again!

Self

10/10

Exceptional

16 Feb 2026

Krishna

Great

10/10

Exceptional

15 Feb 2026

Lorena

Great location. We were doing a college visit for SMU and this place is literally across the street. Very nice service and great places to go out and eat all around.

10/10

Exceptional

11 Feb 2026

David

Great staff. Lots of spaces on first and second floor to work or have small meetings. Convenient location.

Business

10/10

Exceptional

25 Jan 2026

Marquita

Room was immaculate, staff very warm and friendly. Valet got busy at times, even with 2 attendants, but that’s expected during high traffic times. Hotel gym was really nice compared to others I’ve visited. Hotel in great proximity to lots of food and activities. Most drives were 15-20min, centrally located to other towns. Overall a really good choice for a relaxing hotel stay.

Self

8/10

Excellent

21 Jan 2026

Jason

No in room coffee. Otherwise great.

10/10

Exceptional

21 Jan 2026

Chris

Super nice well maintained property. Staff was super nic

10/10

Exceptional

18 Jan 2026

Serpil

Room was clean and everyone at the staff was very friendly

Partner

10/10

Exceptional

09 Jan 2026

Mindy

Great, renovated hotel. Spacious rooms, modern amenities. Close to SMU. Highly recommend.

Leisure

10/10

Exceptional

07 Jan 2026

Earl

We had a wonderful stay at a beautifully clean and well appointed hotel.

10/10

Exceptional

06 Jan 2026

Mark

The staff is amazing! Avery was great checking us in and Will was amazing when we checked out in the morning. Also, our server, another Avery did a superb job with breakfast. Mark

10/10

Exceptional

03 Jan 2026

Dinah

Staff is great

10/10

Exceptional

16 Dec 2025

Jodi

Staff was great. I had a booking issue, and they took care of me.

6/10

Pleasant

12 Dec 2025

Jason

The service at the bar area.

10/10

Exceptional

12 Dec 2025

Michael

Room was spotless staff very friendly and helpful great location

Leisure Partner

10/10

Exceptional

21 Nov 2025

Lacey

Loved it and the staff perfect location

10/10

Exceptional

14 Nov 2025

Yiqun

Nice design and great room!

10/10

Exceptional

05 Nov 2025

joseph

Great rooms

Business Self

10/10

Exceptional

31 Oct 2025

Shaul

Great hotel, beautiful rooms very cozy and spacious.

10/10

Exceptional

26 Oct 2025

Erica

The hotel was nice and conveniently located. The room was clean and very spacious. All the staff was friendly and approachable. We would definitely stay there again.

Leisure Partner

10/10

Exceptional

22 Oct 2025

David

Nice bar and restaurant.

Leisure Partner

8/10

Excellent

22 Oct 2025

Simon

Friendly staff. Convenient

Leisure Self

10/10

Exceptional

14 Oct 2025

Alexandra

Clean room, nice staff, good amenities

Business

8/10

Excellent

11 Oct 2025

Henry

Great property just looks a bit out of date

Business_and_leisure

10/10

Exceptional

08 Oct 2025

Shannon

Very clean and a convenient location. Easy to come and go and like the bar in room. Need bathrobes!

Leisure Partner

8/10

Excellent

29 Sep 2025

Alisha

Nice overall property -

Business

10/10

Exceptional

25 Sep 2025

Mike

Very nice Hilton vs the one I stayed at in Solon OH

Business Self

10/10

Exceptional

21 Sep 2025

James

Excellent stay

10/10

Exceptional

18 Sep 2025

Fatima

Perfect location to SMU campus.

8/10

Excellent

17 Sep 2025

Hector

Location was convenient for north Dallas area. Hotel needs a little update

10/10

Exceptional

07 Sep 2025

Macon

The room was very nice.

10/10

Exceptional

07 Sep 2025

Laosamoa

Very pretty property. Very close to SMU so try not to book on a day of a game but other than that the rooms are so nice and the staff is 110% amazing

Leisure Self

2/10

Poor

06 Sep 2025

Greg

We were meeting family and decided to meet for drinks. The bar that was supposed to be open did not open for several hour late. Now we just tried to have breakfast but was told at least a twenty minute wait just to be seated. Not ever coming back.

Partner

10/10

Exceptional

30 Aug 2025

Cherryl

This was an opportunity for me to give myself a gift everything was absolutely wonderful

Leisure Self

10/10

Exceptional

28 Aug 2025

Mark

Great hotel - very tranquil

Business_and_leisure

10/10

Exceptional

17 Aug 2025

Keanna

It was such a lux experience. Will definitely be back. Next time I will try out the spa

Business_and_leisure Self

10/10

Exceptional

14 Aug 2025

Malaysia

The rooms are very nice! If you're looking for comfort and updated spaces, this is the place. Sits on the corner of an busy street. And the main parking option is to do valet parking for an additional fee. Important to note. But staff was extremely nice and helpful. I enjoyed my stay and would recommend to others.

Business_and_leisure Self

10/10

Exceptional

13 Aug 2025

Melody

Grateful I stayed. Free upgrade!

8/10

Excellent

08 Aug 2025

Verified traveler

Nice hotel

Hotel was great! The thing that got me was they don't have any free self-parking. They only have valet parking and it's $55 a night. I complained and the Manager waived it, but I don't think it's right to not put that info on the description of the hotel.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Susan

Convenient location for business travel
Very spacious. Has snacks and beverages in room
Staff is very friendly

Business Self

4/10

Poor

28 Jul 2025

Mayte

Thin walls, no toiletries, only room service for breakfast, vallet is very expensive but doesn’t help with bags. Pool was nice but the spa wasn’t very good. I wouldn’t stay here again

Business_and_leisure Family

4/10

Poor

21 Jul 2025

Denise

I’m so disappointed as I was expecting so much better. The girls that checked me in had no idea how far the airport was from the hotel and said I can google it as well as what time to leave if there’s traffic. My card had a swiping issue and the other girl said she didn’t know how to manually enter it. When i went to my room floor there was a cart in the hall with old food and dirty items for hours. In the room there was stains on the rug and bed sheets. On one bed the sheets had holes and a burn mark that caused the sheet to have a sharp burnt edge. I took photos of it all. I’m traveling for work and there was an iron but no ironing board or robe in the closet. Very very disappointing especially for the price.

Business Self

10/10

Exceptional

16 Jul 2025

Kim

Beautiful!!

Leisure

6/10

Pleasant

08 Jul 2025

Kalpeshkumar Gulabsinh

Good Property but not advisable for businesses travelling

10/10

Exceptional

07 Jul 2025

Michael

Great hotel - perfect for SMU

Business_and_leisure Self

10/10

Exceptional

26 Jun 2025

Tangela

The hotel is darling! We had the opportunity to sit by the pool, it was loud due to traffic, but still wonder as the pool is fantastic and the chairs were comfortable. We didn’t have dinner at the Knife, but were able to walk across the street and shop and dine. Overall it’s a 10 out of 10!

Leisure Friends

6/10

Pleasant

23 Jun 2025

Lori

LOTS to be desired...

I REALLY wish I had a better experience. This was my chance, as a mom if 3, to get away for one night. The hotel itself is lovely. However, it was VERY understaffed. At check-in, no one behind the desk. Eventually, the valet found someone to check me in. Not the best first impression. At the poil, no one at the towel Check-out station or the bar. The last impression was me heading down 7 flights of stairs because the intercom said the building was on fire.

Self

10/10

Exceptional

15 Jun 2025

Dr Dan

We had not stayed at the Highland for a number of years - the renovation is spot on! Staff outstanding - walking distant to SMU!

Leisure

10/10

Exceptional

10 Jun 2025

Gideon

Loved our stay, great get away for the weekend

Leisure Partner

10/10

Exceptional

08 Jun 2025

Teresa

This was a trip to visit family in the area. We have been staying at this hotel for years and have always been very happy The rooms and hotel have all been remodeled since our last visit and we were very happy with how beautiful it looked. The staff there is very friendly and welcoming also.

Partner

10/10

Exceptional

26 May 2025

Michael

Nice fresh clean hotel with great restaurant and a very fair rate

Business

4/10

Poor

17 May 2025

Courtlyn

It was just okay. Our room seemed old. It had an old bathtub that you had to stand in to shower. I only booked here because I read that it had been renovated! Also, the view was not great at all.

Business_and_leisure Partner

8/10

Excellent

15 May 2025

Verified traveler

Great Hotel, not great desk staff.

Room was great, very clean and the bed comfortable as well. Unfortunately during my stay one of the gentleman at the front desk was very rude and made my stay more difficult than necessary. Was delayed Friday evening due to weather and didn’t arrive until Saturday morning. Was told that since I was early to check-in that my room was not ready yet. Despite technically being a day late to my booking. I reiterated that my booking was actually for the previous day and was still told the same thing. So either he was too lazy to look up an open room from the previous night or the hotel double booked my room. I have a whole list of other interactions between us and not enough characters to explain it all out. Long story short, this gentleman was extremely unhelpful during the whole process and is the reason my rating is not a full 5 stars.

Self

10/10

Exceptional

05 May 2025

Christopher

Wonderful stay

They did a fantastic job with the recent renovation. Rooms were beautifully appointed and very clean. Staff was friendly and responsive. Great location near SMU/Park Cities.

Friends_and_family Family

10/10

Exceptional

04 May 2025

Carey

Though a short stay, we enjoyed our time at the Highland.

10/10

Exceptional

28 Apr 2025

raymond

Great staff and comfy rooms!

Leisure Self

8/10

Excellent

27 Apr 2025

Jane

I hate the new decor; it’s tacky and inconsistent. The worst thing is no coffee pots in rooms. The valet parking is way too expensive, and staff is blasé. Why take a beautiful classy hotel and make it ugly?

Leisure Family

2/10

Poor

25 Apr 2025

Antonio

I left a watch in my room and they didn’t turn it back

6/10

Pleasant

02 Apr 2025

Cathy

Ideal for a visit to SMU campus - very walkable to campus. Hotel is ok - first impression is good - newly remodeled lobby area. Beyond that the halls smelled - dirty, carpet was filthy & outdated. Room was decent & worked for our short visit.

Leisure Family

6/10

Pleasant

17 Mar 2025

Billy

The room was nice but the construction in the lobby and around the elevators made moving around cumbersome. They should have offered discounts, you should not have to ask if their construction infringes on your ability to move around the property

Leisure Partner

2/10

Poor

17 Mar 2025

Tim

The hotel is undergoing a major renovation of which we were not aware of. The lobby was loud, dirty and inconvenient. There was only one elevator working which multiple times had so many construction workers that we had to wait for the next or even multiple elevator’s. The fire alarm went off several times leaving us uncomfortable not knowing if there was an issue or if was a side effect of the work being done. We paid full price to stay there and had we known about the situation there, we would have booked elsewhere.

Leisure Family

4/10

Poor

16 Mar 2025

Joseph

Two issues there was a significant renovation going on which impacted our stay with noise etc. This should have been disclosed. Second the people working the front desk was rude not knowledgeable and very unfriendly.

Leisure Family

10/10

Exceptional

12 Mar 2025

Olivia

Super cute and clean rooms! Extremely friendly front desk staff. Hallway windows kinda dirty.. and maintenance in lobby. But still great stay! Would definitely return.

Business Self

2/10

Poor

22 Feb 2025

Shilong

Poor service and WiFi connection

8/10

Excellent

20 Feb 2025

Lori

Hotel under renovation

They are updating the hotel so there is tremendous interior construction happening on the floors - my room was completed but I heard drilling on the floor above me. No coffee pots in the room and do not plan to provide them.

Friends_and_family Family

6/10

Pleasant

01 Feb 2025

umberto

Under renovations so bar was closed. Restaurant was closed. Morning snacks were not enough.
Wish they would have told me. Made my trip very difficult.

Business Self

6/10

Pleasant

25 Jan 2025

Morgan

Had no idea the hotel was under construction, we would not have booked our stay if we knew that. All dining areas were closed so they only offered room service if you wanted to dine at the hotel. The lobby had walls boarded up with construction happening on the other side. You could hear hammering during the day in our room. One of the two elevators was completely covered in cardboard and what appeared to be duct tape, we were terrified to step onto it as well as other guests we witnessed not wanting to get on that elevator. We spoke with other guests and they agreed they wouldnt have booked if they knew the hotel was in these conditions. Construction makes sense.. the hotel seems pretty run down and in need of updating. The furniture to the walls were pretty banged up, bathroom surfaces stained yellow. My other complaint is that Valet is the only option for parking. I may have misread but I thought valet was AN option but it’s the ONLY option, costing an extra $44 a night, that’s steep for the quality of stay we had. Speaking of valet, the drivers were nice. They were the only employees who spoke to us during the stay, every time we walked by the front desk not ever a hi, good morning, good evening.
The only saving grace was the location.

Business Family

6/10

Pleasant

22 Jan 2025

LU ANN

Undergoing renovations. After checking in
we went to our room and it was not completely finished or ready to have guests in it yet. So they ended up giving us a handicap room that was smaller not quite what we paid for. We got a rollaway bed which did not fit. They had to come up to move furniture around and take some out so we could fit a rollaway so we were not happy with that situation. But the room was nice. I’m sure when the hotel it’s finished, it will be awesome. Everybody was really nice. We just weren’t happy with how we ended up with the room we got, which was less in size and amenities than what we had booked.

Leisure Family

10/10

Exceptional

21 Jan 2025

Torrick

The front desk customer service was immaculate.

Family

6/10

Pleasant

21 Jan 2025

James

It’s fine

There was a remodeling going on. The whole hotel smelled like paint thinner.
There was no microwave in the room.
There was no non-valet parking at the location.

Staff was nice.

Room was small but fine for an overnight stay.

Self

6/10

Pleasant

14 Jan 2025

Sara

I wish I had a better review to write for our stay. This property is going through a “refresh” and while I understand they still have a business to run, I wish they would have told us this before our stay.

We got there and there wasn’t water running for 4 hours - couldn’t even flush a toilet. There was construction noises most of the day and the elevators were soooo slow because of the workers going up and down. The water in our room was basically grey water. It was cloudy to the point it looked white and it never settled. We had to brush our teeth and wash our face with water bottles. One night we asked for more water bottles and the staff told us there was no more available at the front desk and that housekeeping was gone for the day and locked everything else up. He had to go to the kitchen and get us a bucket of water.

Finally, the staff was incredibly rude and unhelpful. They made it feel like we were out of line to ask for accommodations and someone to speak with. I also heard the male front desk staff making grunting (almost gorilla) like sounds as people walked by on more than one occasion.

Such a bummer because the hotel is convenient with great amenities near by but I’m not sure I will ever be staying here again.

Leisure Friends

10/10

Exceptional

12 Jan 2025

Taylor

appreciated the comped valet and dining credit to make up for the contraction work noise. Decent hotel over all. Felt a bit outdated. Nice spa.

4/10

Poor

09 Jan 2025

Adam

Disgusted and disappointed

I attended SMU in the 90's and was always curious about this hotel and was excited to try it with my family when we were visiting for Christmas. However we were quickly very disappointed. The building was under construction when we arrived, which was never mentioned when we booked the rooms. I understand improvements need to be made, but advanced notice of this type of thing should be absolutely mandatory. We could hear banging and noises during most of the day. When we got to our room, there was an overpowering smell of intense cleaning products, which gave our entire family headaches and sore throats. We had to request a fan and open the window to attempt to blow the smell out of the room, but this didn't really work at all, so we suffered a long night. We also saw what appeared to be an old leak from the air conditioning unit that had been badly patched and painted over. Perhaps black mold being covered up with paint and cleaning products? There was also black mold on the shower curtain, and hair on the bathroom walls. Absolutely disgusting to see as you arrive to your new hotel room.
On the positive side, the staff accommodated us when I made it clear we would not be staying there after the first night, and we canceled the remainder of our stay and moved to another hotel. Also the kids did enjoy the pool for a bit.

Friends_and_family Family

6/10

Pleasant

28 Dec 2024

John

The mattress had a huge body imprsion in it. Very incomfortabl.

Friends_and_family Family

6/10

Pleasant

18 Dec 2024

Peter

Outside and public areas look great. But room was outdated, with worn furnishings. Inconvenient outlets. Free WIFI required sign-up with Hilton Honors first (terrible). Black mold on shower ceiling. No parking except $45/nt valet - literally none else. But parking valets very nice people and helpful. Check-in staff helpful and friendly.

Business Family

6/10

Pleasant

06 Dec 2024

William

Under renovation. I was not made aware of this! Way under staffed. Valet only and absent valet. Rude evening desk clerk told me to wait 20 minutes for valet and wouldn't take my keys. Parking is $45. Good restaurant and morning staff. Wouldn't have booked if I was made aware of extensive renovations.

Business

6/10

Pleasant

30 Nov 2024

Jeffrey

Was not informed in advance of check in about noise related to renovations or about suspension of water.

2/10

Poor

29 Nov 2024

Monica

The staff was extremely rude at check in. The hotel is under construction and it was not posted on the website before booking, they said it was posted which is not. The room had no furniture but the bed and a chair and 2 pillows for 4 people! I called 4 times to get 2 extra pillows it took them 2 hours to bring to my room after 4 calls in which they ended the call before I got my request in.
Definitely a terrible experience. Would not recommend this hotel to anyone ever.

Leisure Family

10/10

Exceptional

12 Nov 2024

Joe

Great property

Business_and_leisure Family

8/10

Excellent

03 Nov 2024

Sigalit

Very noisy

Business

10/10

Exceptional

28 Oct 2024

Arturo

Great stay

Great stay, great staff, great room, great location. Only thing was that you have to pay for parking and I only knew about this because others left a review like I am doing now. There is a mini mall adjacent to this hotel and some of those parking spots are labeled for those business so park there at your own risk. However, someone might've told me that the business don't care or that vehicles never get towed for parking there. So we did and had not problems for those 2 nights. Just getting lucky to find one at night was the problem. Good luck!

Friends_and_family Family

8/10

Excellent

11 Oct 2024

Kate

Great property but the room service and poolside dining have such odd hours. I expected a full service Hilton hotel and felt the food options were a 1out of 5.

Leisure Family_with_children

10/10

Exceptional

19 Sep 2024

Linda

Busy roadway, difficult to walk

Leisure Self

6/10

Pleasant

16 Sep 2024

Eric

Horrible showers and lack of cheap parking!

It’s a decent & comfortable hotel right in the middle of the commercial area with a lot of amenities and the city train line nearby. Certainly not cheap by any means and you pay for the convenience of location. One thing that was unexpected is the lack of parking spaces. Although they do not require you take the valet at a \"double digit amount,\" there’s just no other viable parking options that don't risk being towed off. Beds and pillows are comfortable and the room was very clean. The shower is awful!! I noticed poor water pressure. The shower heads give you a light stream shower, which takes three times the amount of time to finish your shower to make sure you get the shampoo out of your hair. If you’re a woman with a lot of hair, forget it! It is one of those greenie water conservation minded shower-heads on steroids. Did not visit any of the amenities in the hotel. Again, you pay for the convenience of location and that’s all I could say that stands out about this hotel for the price you will end up paying. If you’re not tied to going to someplace near this location, I would stay somewhere else to save some money.

Partner

10/10

Exceptional

14 Sep 2024

Edgar

Great staff, loved the pool and hot tub. Will definitely stay again

Leisure Family_with_children

10/10

Exceptional

12 Sep 2024

Yulander

Beautiful property and amenities!

Business

8/10

Excellent

07 Sep 2024

Ashkan

Plenty of restaurant close by.

Business Self

10/10

Exceptional

28 Aug 2024

Leonard

SMU MOVE-IN

Took son to move back into SMU and had great stay with welcoming staff and facilities

Friends_and_family Family

10/10

Exceptional

22 Aug 2024

mindy

Great location for an event at the Angelika theater. Enjoyed our stay very much. Great restaurant in the hotel as well.

Leisure Partner

4/10

Poor

13 Aug 2024

Michael

The pool area was very nice and well designed. Our Television didn't work. Never got to watch TV. When I I'm informed the Front desk they never addressed my issue.

10/10

Exceptional

02 Aug 2024

Verified traveler

Everything about it was amazing.

Business

10/10

Exceptional

27 Jul 2024

KATIE

Great hotel!

Leisure Family

10/10

Exceptional

27 Jul 2024

KATIE

Great stay! Thank you!

Leisure

8/10

Excellent

20 Jun 2024

Verified traveler

Power wash your body here

The showers were like getting power washed. It was so strong it flooded the bathroom and I had to use all the towels to clean it up. The hotel was fine, just watch out for the shower

Friends_and_family Family

8/10

Excellent

15 Jun 2024

Lana

I had a terrible check in process with a rude employee at the front desk. I will be contacting the hotel manager regarding the employee. Everything and everyone else was great.

Leisure Partner

8/10

Excellent

11 Jun 2024

Rommel

Knife was a great experience due to the great service.

Leisure Family_with_children

10/10

Exceptional

11 Jun 2024

Brandice

We were in town for an SMU event and it couldn't have been better. Fantastic location and the hotel was great.
We loved the bar area to gather at night after a long day. Will definitely stay again!

Leisure Family