Name: Ascott Star KLCC Kuala Lumpur
Address: No.1, Jalan Yap Kwan Seng, Kuala Lumpur, 50450, MY

6/10

Pleasant

17 Jul 2026

Vervleen

Our check-in took much longer than expected because we were informed that our room was not ready. We were asked to wait in the lounge until our room key was finally given to us.

I specifically booked Ascott Star KLCC because the room included a washer and dryer, but unfortunately, they did not work properly. One load of laundry took an extremely long time to wash, and the drying cycle took several hours. We called maintenance, and they advised us to wash smaller loads. We followed their instructions, but the machines still did not perform well. The refrigerator also wasn’t cooling properly.

On the positive side, the room was clean, the breakfast was good, and all the staff were very friendly and helpful. The location is very central, although the area is quite busy.

Overall, I was disappointed because the washer and dryer were one of the main reasons I chose this hotel, and they did not meet expectations.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Lalita

Excellent stay! The room was clean, spacious, and comfortable. The location is perfect and close to shopping, restaurants, and major attractions, making it very convenient. The staff were friendly, welcoming, and helpful throughout our stay. Highly recommend Ascott Star KLCC, and we would definitely stay here again!

Partner

10/10

Exceptional

13 Jul 2026

Azmi

Staff very professional & efficient

Partner

10/10

Exceptional

03 Jul 2026

MOHAMMEDSAHAD

Amazing property , right location , friendly staff

10/10

Exceptional

02 Jul 2026

Sandeep

Conveniently located near Petrona Twin Towers and other amenities with great views. Lots of other places to walk too for food, shopping and other activities.

Family_with_children

8/10

Excellent

17 Jun 2026

JOHN

Huge building with lots of guest. Well run, planet of lifts, good location, nice room, a chance to walk some clothes while travelling. Easy walk to everything, great views of the Petronas Towers. Breakfast was crap, bland, unappetising and repetitive, we eventually went out for breakfast in a nearby mall. That apart, good stay! Check out the view from our room!

Partner

8/10

Excellent

02 May 2026

Nusrat

Property was fully equipped with basic amenities, was clean and within a walking distance of the petrona towers. The only gripe i have is that the cleaner came and i told him that we would be another 10-15 minutes as my husband was showering he insisted that he comes in and cleans, so I allowed him.

Partner

10/10

Exceptional

28 Apr 2026

Hans Paul

Nothing not to like. The room was spotless and well maintained. Great bed made for comfortable nights. Everything was close at hand due to excellent location to shopping and restaurants. Good hotel facilities for swimming and relaxation. Have stayed more than once and will be back again.

Partner

10/10

Exceptional

21 Mar 2026

Cilla

Beyond our expectations! We were upgraded to the 41st flr one bedroom plus a den. The unit is bright, spacious and well-appointed, the kitchenette, washer and dryer are a bonus. The pool, gym facilities and location are fatastic too. The only downside was the power kept tripping the first 2 days causing no hot water and the toaster didn’t work only to find out it was the toaster that tripped the hot water tank! Their action was prompt but took several calls to finally know the cause.

Partner

8/10

Excellent

15 Feb 2026

Mark

Rooms were beautiful and clean but the outside hallways were very hot. The elevators were also very slow so waiting for them in the hot hallways was uncomfortable. We also weren’t very impressed with the food at level 99. I was happy with the door man that provided us instructions on how to get to Petronas Towers.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Thomas

Room like new, staff great and the roof top pool is obviously the star of the show. Unbelievable value for money

Self

4/10

Poor

01 Jan 2026

Nurul

I left my earpiece and popmart phone charm on the bed stand. After housekeeping, both went missing. Tried to check with the team twice. Upon checkout, the staff said will update me. But till today (5days) still no update. Disappointed

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Sam

Everything, too new brilliant and offered an upgrade as there was availability when I arrived. The pool area and the restraint there both brilliant, and my highlight was dinner/drinks on the rooftop bar with the view of the Petronas towers in the evening, went both nights was incredible

Leisure Self

10/10

Exceptional

29 Nov 2025

MILOS

Close to ton of shops and klcc whic is a bonus!

10/10

Exceptional

20 Nov 2025

Donald

The rooftop bar and restaurant have stunning views of the petronas towers. Our room was perfect.

Partner

8/10

Excellent

14 Nov 2025

richard

Nice room. Lots of space. Good ac. Good location. Rooftop pool was tiny but the 6th floor pool was nice kinda disappointed it didn’t have a jacuzzi. Washer/dryer took forever. Almost 3 hrs to dry 1 load of clothes. Luckily we starting washing 2 days before departure. Overall great value. 4.5 stars. I’d stay here again

10/10

Exceptional

03 Nov 2025

Maqbool

Staff was amazing

Leisure Partner

10/10

Exceptional

27 Oct 2025

Melisa

Rooms spacious, comfortable. Livingroom and kitchen area also very spacious and well equiped. Had everything you could need.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Efaz

The rooms were very nice, the aesthetic of the hotel is very nice, staff very friendly and professional. Communication in english can be a bit difficult sometimes, pool view and cleanliness really, so many facilities available. Lots of restaurants,bars and cafes available, however it is paid and a bit pricey. No smoking everywhere. A high end hotel for sure!!

Leisure Friends

10/10

Exceptional

10 Oct 2025

Rodolfo

Our suite was beautiful. Thoughtfully appointed with quality furnishings. The staff was professional and knowledgeable. Surrounding area offered everything from superb dining to shopping.

Leisure Partner

8/10

Excellent

07 Oct 2025

Alan

Great location for views and walk to KLCC.
The infinity pool with views was a little under maintained and both pools didnt provide towels.
My room, although appeared clean, did have roaches wondering around.
Overall the hotel was good though.

Leisure Self

10/10

Exceptional

30 Sep 2025

Syreeta

Amazing Views

The Ascott Star is the perfect place to stay when visiting Kuala Lumpur. Check-in was very easy and the staff extremely friendly. The lady that checked me in was so kind to change my room so I would have some views of the Twin Towers from our room. This 2 bedroom 2 baths was very spacious. The room was clean and I was in love with the shower. The rooftop was stunning!! The other level with the pool was amazing too.

Friends_and_family Friends

10/10

Exceptional

25 Sep 2025

MUHAMMAD

Best location.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Aug 2025

MOHAMMED

It was lovely

10/10

Exceptional

25 Jul 2025

Robert

Great choice !

Superb hotel. nice view of the Petronas Towers. Super friendly, helpful, great staff, super clean. I would return there if i'm going back to Kuala Lumpur.

Partner

8/10

Excellent

19 Jul 2025

Phuong

Nice views . Comfort beds. Walkable to several malls.

Leisure Family

10/10

Exceptional

12 Jun 2025

Gary

Wonderful first trip to Kuala Lumpur. Ascott Star KLCC is ideally situated next to Suria KLCC Mall & next to MRT. Easy to get around KL. Rooftop pool & main pool fantastic!

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Dale

Great Location

Great hotel and in a great location.

The views from the rooftop bar are amazing and the restaurant and pool on L6 are amazing

Partner

10/10

Exceptional

03 Jun 2025

Richard

Great location. Tried

8/10

Excellent

13 May 2025

Ruby

Great comfort room include the best pillow

Partner

10/10

Exceptional

11 May 2025

Ahamed Alrajhi

Excellent stay at this property. We were very pleased with everything especially the view.

Leisure Partner

8/10

Excellent

23 Apr 2025

Jacob

Great location, wonderful facilities such as Sky Pool, huge Gym and restrooms. But the lift noise is a little bit annoying at night.

Leisure Self

10/10

Exceptional

22 Apr 2025

David

Great hotel in KL

Hotel is great. The location is right next to the Petronas towers. Rooms are really big and comfy. The pools and the gyms are great. The only suggestion would be to add more loungers near the pool

Partner

10/10

Exceptional

13 Mar 2025

Terry

Nice spot…great infinity pool

10/10

Exceptional

13 Mar 2025

Kirit

Location

The hotel is located in an area to close location to all the main tourist attractions.

Partner

10/10

Exceptional

06 Mar 2025

Melanie

Lovely hotel with the best receptionist Farineha who helped me to have an upgrade to a suite with fantastic views over the Petronas Twin towers. You can pick up the hop on and hop off bus outside the towers that only takes 5 mins to walk to. Two shopping malls within walking distance and 2 amazing pools with gym facilities. Everything seems new and well managed. I’ve had to stay an extra 2 nights due to a cancelled flight and extending my visit to stay in the same room was seamless so thank you

Leisure

8/10

Excellent

04 Mar 2025

CHUEN HOE

Near to Twin Towers

Business Self

10/10

Exceptional

27 Feb 2025

MANDY

Love this hotel & their staff! We had a very pleasant stay at this hotel! The room is very spacious & new looking! This hotel offers you a decent size safe to store your valuables, a microwave, dining table, knife, utensils, plates, bowls, cups, kitchen sink, dish rack, dish washing soap, washer/drier, detergent in the room. This hotel is also close to Petronas Twin Tower, water fountain show, big shopping malls, etc. It’s not far to get to Batu caves. I strongly recommend this hotel and book longer stay there.

Business_and_leisure Family

10/10

Exceptional

13 Feb 2025

Kishan

This hotel is out of ordinary in every aspect. At the heart of city centre and five minutes walk to iconic twin towers. Hotel is super clean and very comfortable. Staff are very courteous. Thoroughly enjoyed our stay.

10/10

Exceptional

05 Feb 2025

Alan Gerard

My wife and I stayed at the Ascott Star KLCC for four nights in January 2025. We spent a long time at check-in, as we arrived at 13:30 and the room was not ready. It was still not ready at 15:00, so the reception kindly gave us another, upgraded Apt (we had booked a deluxe one-bedroom). It was my fault as I did not indicate our arrival time in the online check-in. I suggest you do this if you plan to arrive before 3pm, especially if you arrive at a busy period (our stay was over the Chinese New Year holiday weekend). The Apt was fantastic; very modern, large, clean and well-appointed, with a view of the Petronas Twin Towers. The location is also great, within walking distance of the towers, but in a quiet area. We didn’t use any of the facilities but there was a lot on offer. The view from the rooftop is absolutely gorgeous. The hotel personnel were all very helpful and friendly, and we will stay here again when we travel to Kuala Lumpur.

Leisure Partner

10/10

Exceptional

31 Jan 2025

Jing

Very comfortable hotel and easy access to everything.

Leisure Family

10/10

Exceptional

19 Jan 2025

Anuj

Great hotel all around .

Only comment is the staff around the pool/restaurant were not helpful or friendly . Didn’t want to open an umbrella and said all 3 were in maintenance (we saw someone using them the night before …)

10/10

Exceptional

01 Jan 2025

Carolina

We love our stay at The Ascott Star KLCC and would definitely recommend the hotel. Facilities are great, the rooftop restaurant and swimming pool are great, they have a fully equipped gym and a second swimming pool in the 6th floor, views to the Petronas Towers and the rooms are large with everything you would need to feel just like home.

Above all else, the staff is very helpful and friendly.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Andre

Very nice staff and beautiful property. Unfortunately the hot ater doesn't last very long.

Leisure Self

8/10

Excellent

25 Dec 2024

azna

Easy access to KLCC!

Leisure Friends

8/10

Excellent

18 Dec 2024

oliver

Good property but the lifts are super super slow - nice rooftop and gym is ok

10/10

Exceptional

09 Dec 2024

Rosni

Room is clean and tidy.

Leisure Family

10/10

Exceptional

09 Dec 2024

Kuo

Excellent Hotel Near Petronas Towers

The hotel is new and is well maintained. The staff are all very friendly, greeted us with smiles whenever they saw us. The deluxe one bedroom suite comes with a washer/ dryer (and detergent) which was very convenient. We’ll definitely come back.

Partner

10/10

Exceptional

05 Dec 2024

Jonathan

Just great!

Wonderful stay

Partner

10/10

Exceptional

24 Nov 2024

Sui Lan

Excellent location and comfortable apt

Friends_and_family Friends

10/10

Exceptional

21 Nov 2024

Robert

Nice, felt like home

10/10

Exceptional

18 Nov 2024

Khaled

Good hotel and nice staff

Friends_and_family Friends

2/10

Poor

11 Nov 2024

Cecilia

Staff took 10$ for the reason of extra tax charge per night. Room is stuffy. Won’t return. Didn’t stay. Booked another hotel.

8/10

Excellent

09 Nov 2024

Shane

Impeccable hotel with excellent amenities and an amazing rooftop pool.

Superb views of the Petronas towers and KL skyline from the rooftop pool and restaurant, it’s magical at night.

Breakfast service and food were sub par for a hotel in this category. Dinner service and food were better still not on par with other 4-5 star hotels in this price range.

Leisure Partner

10/10

Exceptional

27 Oct 2024

Lourdes Cruz

Hotel is very nice and clean. Staff are very friendly and helpful.

Leisure Friends

10/10

Exceptional

26 Oct 2024

Mimi Maame

I will stay here all the time! Cannot complain about anything! 10/10 I’d recommend

Leisure Self

10/10

Exceptional

06 Oct 2024

Maria

Great location and friendly staff. I just wish the restaurant, Alva, takes credit card instead of cash only.

Leisure Friends

10/10

Exceptional

02 Aug 2024

Verified traveler

Great!

Excellent location, great facilities, staff very helpful.

Partner

10/10

Exceptional

22 Jul 2024

Sai Kiu

Good location. New and nice facilities.

Leisure Self

10/10

Exceptional

09 Jul 2024

luke

Great Place to stay , close to shops and Petronas towers

The hotel has great views of the towers
The room was fantastic and staff are so helpful .
Would definitely recommend staying here

Leisure Partner

10/10

Exceptional

26 Jun 2024

Robyn

Great value and location

I highly recommend this apartment hotel for a trip to KL. It’s location in KLCC is great. We walked to Petronas towers and KLCC park.
We stayed in a 1 bedroom. The king bed was really comfortable and the living area spacious. The kitchen had a kettle, toaster, pod machine, cook top and microwave as well as full sized fridge. The washing machine was helpful.
Two great pools at the property and a big gym and yoga room.

Partner

10/10

Exceptional

25 Jun 2024

Yuanyuan

Superb hotel

Location is perfect, walking distance to the Petronas Towers. Hotel rooms are really nice and clean. Incredible view from the top floor. Highly recommend!!🔥🔥🔥🔥

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Khai Meng

Good

10/10

Exceptional

06 Jun 2024

Bineesh

An excellent property and staff

Business Self

10/10

Exceptional

06 Jun 2024

HANS

Great position of the Hotel, close to shopping malls and restaurants. within walking distance of public transport. Staff were very helpful and went out of their way to make things easier.

Leisure Partner

10/10

Exceptional

04 Jun 2024

Jarryd Anthony

Thank you for a wonderful stay during my time in KL.
Also, thanks Rajah for all of your help during my stay.
Would highly recommend to anyone who visits KL

Leisure Self

10/10

Exceptional

15 May 2024

Miguel

Exellent!

Leisure Partner

10/10

Exceptional

29 Apr 2024

Mark

Excellent property and staff team. Easy walk to KLCC metro and shopping centre with food hall. Amazing views of the tower (pay for Petronas tower view) but breakfast is only 2* (better to eat elsewhere or buy something to eat). Use Grab for taxi (there is a cash option). Great swimming pool, front desk and apartments with water/dryer and quality bathroom items. Will be my first choice of stay next time I visit KL

Leisure

10/10

Exceptional

28 Apr 2024

Gavin

Amazing place to stay. Location, walkability and connections to the metro were just perfect. The staff were incredibly friendly and super helpful. Every time I entered or left the hotel, the staff were smiling and always greeted no matter the time of day.

I was given a view of the Petronas Twin Towers from my apartment and the hotel even gave me a small gift for my birthday.

The rooftop pool was incredible and the 6th floor pool was great too. I also tried out the inhouse Peranakan massage service on the 6th floor and it was perfect, a lot cheaper than any massage place in KL.

There is also a shortcut to the KLCC metro station. If you walk left from the entrance and then walk towards the Avenue K mall, head down the stairs to the basement and you’ll see the KLCC metro. You can also go to Suria KLCC mall and Pavilion via this route too - Great for super hot days when you just want air conditioning or street less walks

Overall, I couldn’t fault Ascott Star KLCC. I will definitely stay here again if I ever return to KL.

Leisure Family

8/10

Excellent

28 Apr 2024

Reza

I would definitely give a 5star to this hotel if the breakfast wasn’t this bad. Everything is perfect, rooms, pools, lobby, views, service, staffs. The only downside is breakfast which is poor, stingy and in a terrible separated room, absolutely disaster coffee, which ruins the way you would start your day. If you ever decide to book this hotel, give yourself a favour and plan your breakfast outside, perhaps in KLCC.
Apart from breakfast, loved everything and might come back again.

Leisure Self

8/10

Excellent

10 Apr 2024

Helen

The rooms are spacious and clean.

Leisure Friends

10/10

Exceptional

02 Apr 2024

Sui Lan

The best place to stay in KL

Excellent service and great location!

Friends_and_family Family

10/10

Exceptional

24 Mar 2024

Verified traveler

Nice dig & friendly staff. However let down by greasy tabletop & hair in shower cubicle.and inconsistent daily housekeeping.

Friends_and_family Family

10/10

Exceptional

04 Mar 2024

Tung Meng

EXCELLENT !

Leisure Family

6/10

Pleasant

14 Feb 2024

Lai

Everything was perfect until I fell, stepping out of the room because I missed the 3 inches threshold in front of the room. I fell and crashed my head into the wall in front. I sustained injury to my head and shoulder.
My husband rang reception for ice cubes to put on my bruised forehead, was told to wait for 5 mins. He couldn’t wait so he went to reception to get himself. The same night I had aches all over my body, including my neck and back.
I suggest the hotel management put a warning strip on the threshold so it is more visible. This set up is a serious hazard.

Partner

10/10

Exceptional

12 Feb 2024

Jenny

Large shopping malls just nearby. Easy to get to the monorail through the mall. Ask the concierge for the short cut. Save you much more time.

Spacious suite. Comfortable mattress.

Leisure Partner

10/10

Exceptional

08 Feb 2024

Bernard

Home away from home!

Business Self

10/10

Exceptional

05 Feb 2024

Jaroslaw

The greatest!!!

The best hotel I was in from over 700 around the world

Self

10/10

Exceptional

16 Jan 2024

Anilyn

Best honeymoon this year on our Anniversary year, we thank you for our surprise room..

Partner

10/10

Exceptional

24 Dec 2023

Nadya

We stayed at the Ascott Star KLCC Kuala Lumpur for a week in December and had a great experience. The hotel is in a great location, in the heart of KLCC, close to the Petronas Twin Towers, Suria KLCC and KLCC Park.
It is new, officially opened in 2022. The apartment is extremely clean and tidy, the kitchen is fully equipped, with an amazing view of the Petronas Twin Towers from the windows, and the king size bed is very comfortable, at a reasonable price. The infinity pool overlooks the Petronas Twin Towers. After reading the reviews, we did not have breakfast there but we ate at the rooftop restaurant and the variety of food is something that needs to be improved.
The reception staff were extremely polite, friendly and helpful. Everyone was so welcoming.
We highly recommend the hotel to everyone and will definitely come back next time.

Thank you Ascott Star.

Leisure Family

10/10

Exceptional

28 Nov 2023

Nina

Fantastic facilities in this stylish property, combined with excellent customer service, friendly staff and high standards.
The property has a rooftop pool with amazing view of Petronas Towers (although no shade unfortunately) and a HUGE pool on the 6th floor with numerous places to sit or lounge including poolside cabanas and spa jet areas.
Room was spotless and very well equipped including full kitchen and washer/dryer.
Only negative was confusion on arrival as we were dropped by our taxi at the wrong tower (there are 3 towers that all go by the same name and address!) - better drop off instructions are needed - ask taxi to drop you at Alva restaurant for the correct entrance.
Staff were super welcoming and extremely helpful.
Would stay again if in KL.

Leisure Family

10/10

Exceptional

23 Nov 2023

Derek

Hotel Staffs are friendly. Good location, short walking distance to shopping malls.

Business_and_leisure Partner

10/10

Exceptional

16 Nov 2023

Mehwish

Great property with lovely amenities. Breakfast was a bit hit and miss though. Overall location, service and facilities were great.

Leisure Friends

10/10

Exceptional

07 Nov 2023

TAKATOSHI

The location is very convenient and view of KLCC is amazing. The access to subway, shopping malls, including KLCC is within walking distance. I enjoyed very quiet stay.

Business

10/10

Exceptional

11 Oct 2023

Marc

Excellent staff, property and very walkable location for KLCC

Business Self

10/10

Exceptional

09 Sep 2023

Blair

A beautiful hotel with incredible facilities and a stunning view. Oversized rooms and extremely comfortable

Business

8/10

Excellent

05 Jul 2023

Su Yin

The convenience of home within the best zone of town

Leisure Family

6/10

Pleasant

20 Jun 2023

Mervyn

Service is lacking

6/10

Pleasant

17 Jun 2023

Verified traveler

Hotel is ok. The breakfast was terrible. An understatement if anything.

Business

10/10

Exceptional

19 May 2023

Che Han

The room is excellent, I love it so much and can see the twins tower.

Leisure Friends

10/10

Exceptional

09 Apr 2023

David

We had a very spacious clean room with a washing machine and kettle. The hotel has a roof top pool with a great view of the city and the Petronas towers, which are very close.

Leisure Partner

6/10

Pleasant

06 Apr 2023

miles

ASCOTT STAR

Hotel is a nice modern facility. Pool areas and gym were fantastic.

Rooms are spacious and clean with all home comforts.

Hotel does not have room service, restaurant or cafe.

Breakfast can be supplied, however, very ordinary food and best to be avoided.

Business

8/10

Excellent

02 Jan 2023

Chung Leng

The breakfast by the hotel is bad.

Leisure Partner

10/10

Exceptional

20 Nov 2022

Lina

Definitely my first choice of accommodation

Business_and_leisure Self

10/10

Exceptional

25 Aug 2022

Jasmin

Ascott Star staff are friendly, room is clean and parking space is not a problem if you follow their instruction to park at B3 or B4 at the other level are meant for the residents at Ascott.

Even though is only 1 night stay but it is definitely worth the money spent for this accommodation. Will definitely book again if I do travel to Kuala Lumpur again.

Leisure Family

10/10

Exceptional

12 Aug 2022

Jonathan

Great staff at check-in and helpful during our stay. Good location. Thoughtful gift left in bedroom by the staff, much appreciated.

Leisure Friends

10/10

Exceptional

08 Aug 2022

Elaine

This property is a great find. It is brand new so all the amenities in the apartment were up to a very high standard. The 2 bedroom Is spacious, modern and classy. Beds are very comfortable.
Staff are first class- from check in to check out, they have been very courteous, efficient and very professional.
The view from the rooftop pool desk was spectacular, overlooking the Petronas twin towers.
It was just a shame that we only stayed for a night. Will definitely stay here again when next in KL. Thank you Ascot staff, you are first class!

Leisure Family

10/10

Exceptional

28 Jul 2022

Sui Lan

Great place to stay in KL !

Friends_and_family Family

2/10

Poor

03 May 2022

Ahmad

Property wise is excellent. However, here are issue i had during my stay:

1) Check-in waiting time almost 1 hour, even there were only 4 guest there.

2) After check-in, they told me room is not ready yet and need to wait another 30 minutes. Check-in time is at 3PM and i only get the room key at 430 PM.

3) Room aircond is not functioning well. It showing error. Call and meet guest service but they were busy with incoming guest for check-in. Technicians came after 1 hour and confirmed aircond is broken.

4) Had to wait for another 1 hour, before guest service call back to change the room. She deliver the new room key 30 minutes later.

I went to the new room after 7PM and basically lost 4 hours of stay/rest due to this issue.

Leisure Family

10/10

Exceptional

13 Jun 2026

Wan Abdul Aziz

Lokasi yg sangat strategik. Makanan sedap

Friends_and_family Friends