Summer Suites Residences By SubHome

4/10

Poor

24 Apr 2025

Paul

Dirty Apartment

Very simple and one word… DIRTY. (washroom was filthy with old soap bars and gels and grime everywhere).

Also no laundry facility as in description

Self

2/10

Poor

24 Aug 2024

Satoko

A/C remote control only works for on/off. Somehow they set the temperature, so you have to tell the management to adjust the temperature if it’s too hot/cold.
Oven, electric pot, didn’t work.
No hot shower. Colder than “warm”.
Also, building B units don’t have laundry washer even though it is indicated as amenity. No coin laundry nearby. Rooms is Building A that are managed by a different company seem to have washer installed in each room.
M

Leisure Self

4/10

Poor

07 Mar 2022

Joo Ee

The toiletries given are limited, no toothpaste, the bathroom is wet and dirty when I came in. The insulation it not good as it take a long time for an spillage to dry.

Business Self

10/10

Exceptional

20 Oct 2019

Verified traveler

EXCELLENT HOTEL WITH EXCELLENT STAFF AND SERVICES

Leisure

10/10

Exceptional

12 Apr 2019

Beth

The place is clean, spacious, near from everything, accommodating staff, love the security system, with stores downstairs, fully furnished though the oven was not working, free wifi. Will recommend the hotel.

Leisure Friends

6/10

Pleasant

10 Mar 2019

Tira

Location was good, but once i enter in, there was a very bad smell. Also, the toilet was dirty and smelly.

Friends_and_family Partner

6/10

Pleasant

03 Jan 2019

Verified traveler

- slow during check in process
- unit is ok except that the water heater in the bathroom is not working.

Friends

8/10

Excellent

27 Nov 2018

Marcus

Feels just like home. The wifi had good connection.

4/10

Poor

11 Nov 2018

Badrul

Room so dirty adn smelly. Broken Wi-Fi. And no have astro

10/10

Exceptional

03 Sep 2018

Ahnmd

It is very nice place to stay, d staff are very friendly

4/10

Poor

16 Aug 2018

Verified traveler

Uncomfortable due to bad bed, no hot water, and noisy.

4/10

Poor

08 Aug 2018

Faez

Good central location for a decent rate

Hotel is centrally located with the Monorail station just a mere 3-4 minutes walk. TV didn't work but thankfully the internet speed was decent. The water heater wasn't working so well either. There were also ants. I could've complained about all of these but my stay was only for one night, plus there wasn't a phone in the room so I wasn't sure who I could complain to anyway.

2/10

Poor

06 Aug 2018

Birgit

Not recommended

Room was not clean and did not live up to the photos at Hotel.com. We had to leave before the planned (and paid) period was out to go to another hotel without getting our money back.

Family

8/10

Excellent

25 Jul 2018

Verified traveler

good and nice suites to stay

8/10

Excellent

28 May 2018

wan

Nice hotel

Nice but if there is free parking available would be better

8/10

Excellent

23 May 2018

Verified traveler

Average Stay

Average apartment, good location tho. The room I stayed lack of washing machine and utensils, good thing about this apartment is it has balcony, no chairs and table provided tho, hence you have to use chairs from dining area.

8/10

Excellent

20 May 2018

Verified traveler

You Get What You Pay For

You should check in at reception located at lobby during their working hours. Do not call the phone listed on Hotels.com as that doesn't work.
The apartment I stayed lack of washing machine and some basic kitchenette. It's a bit disappointed as it doesn't look much the same to the pictures. I'm usually fine with anything and everything but compare to the last apartment I stayed which I even paid less, this apartment is less satisfied.

8/10

Excellent

15 May 2018

ahmad

Fair

Nice view..awesome pool..spacious room
Parking- at own pay...better use grab i think
Staff at reception a bit cold..female

10/10

Exceptional

15 May 2018

Towanna

A great stay!

Family

4/10

Poor

30 Apr 2018

Verified traveler

Poor room condition and and the service is bad

(1) No lift entry card was provided. We need to get the security guard to help when we need to go in or exit the building. However, sometimes the security guard was away from the exit and we need to call or get other hotel guests to help us.
(2) The corridor right outside our room had very bad smell.
(3) The bed is not very comfortable.
(4) The cup and kettle were not clean properly.
(5) Poor cleanliness in the toilet.

Partner

4/10

Poor

23 Apr 2018

Verified traveler

No wireless, essential for stay

No wireless, they moved us to another room, we assumed to eba6us to get wireless, but no they just moved us to another room but bigger. A silent but pointless upgrade.

10/10

Exceptional

19 Mar 2018

YUN

Strategy Location, near to monorail, KLCC and suitable for family with 5 person with cheaper price among others hotel

Family

10/10

Exceptional

28 Feb 2018

arcbar

Very good hotel

I got amazing experience....Good job, keep up you standard...I love that privacy u have...

10/10

Exceptional

26 Feb 2018

Nabila Husna

Nice suites and comfort

I was check in 25 - 26 Feb 2018 for my first anniversary. The deposit was RM 200 and will return went we check out. The amenities was in 11 floor such as swimming pool,gym, meeting room and etc.This suites so suitable for having anniversary or birthday party because the nice atmosphere.Quite clean and comfort to stay.

Partner

6/10

Pleasant

23 Feb 2018

connie

Near to the heart of KL City

May only suitable for short stay.
But no parking privileges given to guest who stay the hotel & parking charges is expensive.

10/10

Exceptional

09 Feb 2018

Nizam

Great. Fun

Really enjoyed the stay. Wonderful

Family

8/10

Excellent

04 Feb 2018

Firdaus

Nice view. Superb internet speed. Quite private. But pool too cold.

4/10

Poor

19 Jan 2018

Jusrizal

The worse spring mattress ever!

I have overnight to so many hotel but this hotel...the spring mattress that I have to sleep on to...I mean...seriously!!come on!!!

8/10

Excellent

26 Dec 2017

Evon

5D4N Stay for Xmas

Location is abit suburb. But most uber driver know this location. Do note that the parking fwe is RM30/DAY overnight. Room is nice but bed was too soft.. No housekeeping arrangement.. Also the washing machine n dryer was not there as per what was supposed in the photo.. Good scenery view where I could see KL Menara Tower.

Family

6/10

Pleasant

23 Dec 2017

David

Not suitable for my family

Place feels run down. Free parking is only available at next building. To enter, you’ll need an access card. Lost of card is 100rm penalty.
I booked because of proximity to KLCC and the need for 2 queen beds.
My suggestion is that if you just need a roof over your head, go ahead and book. You can squeeze double the people in the apartment. On holiday and need some pampering? Go look elsewhere.

Family

6/10

Pleasant

18 Dec 2017

azrul

Dissappointed with the facilities.

1. Staff not friendly
2. Room not clean.
3. Air conditioner leaking
4. Air conditioner not cooling
5. No proper pool for kids to swim
6. Entrance door Broken down. Difficult for baby Stroller to pass through
7. Poor information regarding parking. Cannot park outside. At the end got summon
8. Other Good and nice

*Not recommended for family

10/10

Exceptional

15 Dec 2017

Verified traveler

Excellent service, great experience, satisfied stay

10/10

Exceptional

10 Dec 2017

Verified traveler

Nice hotel and perfect for to rest and relaxs

Wonderful time and really enjoy it.If possible please provide tv sport channel.Perfect for rest and relaxs time.Wish to stay longer..and staff at reception counter especially not malaysian please be friendly.Others are nice and excellent.

4/10

Poor

30 Nov 2017

Verified traveler

Bad choice of stay fr fmly. Wudnt recommend to others.

2/10

Poor

12 Nov 2017

Verified traveler

Poor cleanliness

Poor cleanliness and expensive parking fee. when we walked into the room, leftover from previous customer all over the places and the second room they changed for us is too smelly (smoke).

6/10

Pleasant

13 Sep 2017

Pandapotan

Need to improve

Suppose to check in at 3 pm but had to check in later cause the room was not ready. Room not clean all the 3 days we stayed there. Other than that all ok.

Family

6/10

Pleasant

07 Aug 2017

vj

Rooms near golden triangle but bad service

Room was good but terrible service.No intercom and you have to come down each time if you have problems even during nights. Worst staff behaviour. Checkin took too long almost more than an hour.

2/10

Poor

22 Jul 2017

Isabella

Service is disappointing

We were staying at the family suite (4 people) and the Air conditioning is not working in both living room as well as in the room.
When we complain to the staff, he said nothing can be done about it and its better than sleeping outside.
So we had to sleep in the living room with the balcony door open the entire night.
Very disappointing stay

8/10

Excellent

17 Jul 2017

nsa2017

Better than anticipated

The room was good with all amenities we wanted. Access to the pool, gym and yoga deck was fab. Reception were really helpful. Only negative was that the bed had a slight dip which meant that we gravitated towards each other and the middle of the bed.

8/10

Excellent

08 Jul 2017

charles

nice hotel close to monorail and lrt station

It was a nice stay at the hotel, my family and I are all enjoyed.

8/10

Excellent

19 Jun 2017

Mary Anne

Great! Near the Petronas Tower and convenient

Family

8/10

Excellent

18 Jun 2017

albert

Everything was perfect except the air conditioning was not funtioning well in the room

Family

8/10

Excellent

28 May 2017

Summia

No amenities included like towel etc and you have to come pay for each things.

4/10

Poor

25 May 2017

Yew onn

I will not go back to this serviced apt again.

Overall, a new serviced apartment within the proximity of KLCC and Bukit Bintang
Service: Checked in by the security or receptionist, straightforward and easy but not a lot of explanation the processes of the house rules and facilities. They required cash deposit and returned the issued receipt to claim back the deposit, so don't throw the receipt away. I was about to leave it in the room, but I was compelled to take it with me, luckily I did, else it will be a hassle.
Cleanliness: Not very good, bugs in the house, a few of them, I had to kill them with my bear hands.
Comfort: The sofa was really torn and worn out. The bed is not very comfortable but still acceptable.
Condition: First look was good, but more and more issues just come up when you stay longer in the room.
Local area: Though KLCC and Bukit Bintang area are within the proximity of this establishment but it is recommended to take a cab to KLCC because by the time you walked over there or from there back to the apartments you will be sweating like nobody business, same goes to Bukit Bintang, but at least you can catch a monorail to go to Bukit Bintang area. Not much foods, pubs, shops around.

Family

8/10

Excellent

08 May 2017

Hazix Zainal

nice hotel & very private

The swimming water is slightly cloudy. Environment peaceful. Room rate cheap & comfortable

8/10

Excellent

05 May 2017

Aisha

Excellent location But....

Excellent location except the shower wasn't really hot, unless the water pressure is turned to small, beds are sunken in & no bins anywhere. Away from crowds & KL noise and good security. 24hr groceries store is really convenient too!

10/10

Exceptional

25 Apr 2017

Verified traveler

Stay was good and easy to find. Our room had tiny little spiders crawling around. Not sure if it is just our room.

Family

10/10

Exceptional

23 Apr 2017

Jason

Would Do Again

Our room was like an apartment from a magazine. The price of the hotel is very cheap and if you're heading over to Singapore the value for this hotel is worth it a lot. The hotel is easy for drivers to find so it's not much of a problem. It's really close by to the Petronas Tower which is about a 15 minute walk or you can take a 5 minute taxi. Highly recommend people to download the app Grab which is like Uber but, much better and cheaper. Grab is used a lot more in Asia than Uber is. A taxi in Malaysia from this hotel to the Petronas Tower was about 4-7 ringgits which is really cheap. Everything in Malaysia is really affordable so taxi is probably the best bet if you're travelling with a group of like 4-5 people because it's quick and cheap. The pool for the hotel is mind blowing. Really cool and picturesque view. The hotel amenities and utensils were well stocked and sufficient.

6/10

Pleasant

19 Apr 2017

Goh

Business stay for a day

Good location, centrally located with good and new gym facilities and a pool with nice view. Bathroom is very small and no separation between shower and toilet area, expect to be total wet. The corridor right outside our room had very bad smell but luckily smell didn't go into our room. Sound insulation was bad, I can hear baby crying whole night.

8/10

Excellent

15 Apr 2017

Afzan

Late Checkout

It's a very convenience hotel residence, located at the heart of KL, its easy to go everywhere..but due to the limited of the access card..it's not a pleasure to go in/out with 2 access card at the gate and 1 room key only where we have 6 family members (we booked family suite for 4 people though). And during the checkout time, they rushed us to checkout at 12 sharp, they stand by in front of the room to check if there any damages. I've never experienced such things before, since we are coming back from somewhere, and i did told the receptionist maybe not sharp 12, and he give me until 1 o'clock, but the staff keep on knocking the door and I cannot access at all to the room when the clock is 12..if we want to checkout late, they will charge half price of the room eve though it's only for couple of hours (I planned to check out at 4 but cancel) <- this information is for whom wanna late checkout.

The rest is great...

8/10

Excellent

09 Apr 2017

Nic

Great location and clean!

The stay wasn't too bad. There was a convenience store right below the hotel. The staff could be a little more flexible with their check out and check in timing though...

8/10

Excellent

31 Mar 2017

Verified traveler

Comfort n cleanliness good

Last minute booking and was happy to have booked this hotel. The hotel was convenient and most importantly, the room was clean and comfortable. I'll come back again if I visit KL.

8/10

Excellent

31 Mar 2017

Verified traveler

The area is near the major tourist destination. But away from restaurants though. There are two 24h convenience stores at the ground floor, with one restaurant and a bread stall just in case you need something immediate to eat.

8/10

Excellent

30 Mar 2017

Verified traveler

Amazing views, great value

For the price this is amazing value. Pool and gym are great. There are lockers (under the bed), reading lights and powerpoints for every bed. AC is good, wifi drops in and out but is fast when its connected. Little bit hard to walk to places from here but there is a free bus and mono rail just on the corner so you can get everywhere. Kitchen is nice but there isn't many things to cook with (no plates, knives, forks, pans etc). Would definately recommend if you're looking for a bit of luxury at a low price.

8/10

Excellent

29 Mar 2017

Verified traveler

nice hotel..parking easier and safe

nice room..but air cond not function well...cant sleep at night..

4/10

Poor

29 Mar 2017

Nataliia

Lovely stay until departure

I had really lovely stay in this hostel until departure was spoiled. I had to check out early morning around 5 am and the night before came to reception to check if it's better to collect a deposit of 100 RM now or in the morning(Receptionist work from 8 am). The receptionist informed me that security officer will give it to me in the morning and it won't be a problem. Next morning security officer could not find my name on the list and do not return my money. Because of that, I was almost late to my flight. I tried to contact hostel but all contact details incorrect. I am very disappointed as it was really nice Hostel which I would recommend to my friends. But after getting into such situation I will think twice should my friends stay there.

6/10

Pleasant

28 Mar 2017

subramani

Don't care attitude

If accommodation is booked thru on line service provided is very bad and not allowing to cancel even after staying 7 days.

8/10

Excellent

27 Mar 2017

Verified traveler

Strategic hotel at KL city

The room is clean and tidy. The location is strategic, there's a cafe, bakery and convenience shop inside the hotel.
However, the staff are a bit slow in the procedure of checking in and checking out.

10/10

Exceptional

23 Mar 2017

Verified traveler

Awesome choice

very nice room,comfortable and the service was good.public transportation is very near ang easy to go anywhere..

6/10

Pleasant

23 Mar 2017

sarah

Very good condition..but the service/staff hmm

Overall the hotel was good..love the room. But just..the service/staff needs to improve

10/10

Exceptional

23 Mar 2017

Verified traveler

felt favourable and comfortable, the scenary was beautiful.

6/10

Pleasant

19 Mar 2017

sarah

The room was great, but not the staff

The room and its facilitates were really great (worth the money).. but the service/staffs were lacking. Need to improve on PR, add more staff/counter and especially the experience ones.

10/10

Exceptional

15 Mar 2017

jesvy

Nice and big room

Very nice swimming pool and gym. Very sleepy with comfortable bed, there are balconies and night view.

Partner

8/10

Excellent

14 Mar 2017

NURULM. MS

Nice and simple hotel

It's good to have experience staying in Mercu Summit Suites, because the hotel is simple but nice for me..and the price also affordable with the accommodations,especially when you are travelling with family or friends. Besides, the place also near to some of interest places such as Suria KLCC, Jln TAR, Masjid Jamek, and Sogo Mall. During my stay for 3 days and 2 night, it's easy for me to use grabcar or taxi when I want to go other places :) If you guys have any works or having plan to go to Suria KLCC or Aquaria KLCC(within the KLCC's area). Last but not least, for those who want to stay at this hotel, please request and remind the staff if you want your room to be clean. Last words, I recommend you to stay at this hotel and enjoy your holiday :)

2/10

Poor

13 Mar 2017

lee

Bad experience

This is a homestay, without room service and breakfast. The owner didn't provide any broom or additional garbage bag for our self cleaning.
There is no free parking and the maximum charge per day should be RM15. When I got my charge for RM17, the counter staff ask go to refer to the management office within office hours only.
I will not recommend my friends to stay at this place.

8/10

Excellent

06 Mar 2017

Mohammed

Clean hotel with very good location

It was really good and location is excellent

Partner

10/10

Exceptional

10 Jan 2017

FN

worth for money stay

Last minutes booking for a 2 nights stay.
Great facilities with access card control for entering lobby lift & room. Although I have read somewhere regarding car parking fees but the great hotel staff gave me a car park season parking card while I can drive in & out whole day for free. My children love the swimming pool so much.

8/10

Excellent

01 Jan 2017

vico

Good Place

Overall stay experience was good. Just a little flaw with the service. Was issue error room card but staff came for help immediately. That's a good effective assistance. However on the next day. Happened to realize that I left something in the room many hours after checkout, tried to call hotel but line maintainance for more than 12hrs or more. Next day went back to the reception counter for lost & found but too bad nothing was retrieved. I was very politely asking for double checks with more detailed description & the specific area but got rejected by all means & one staff mistakenly thought I'm accusing theft. Few others did check designated department for any items found but left with unknown results. Situations were calm in the end & I'm left with further notice but I'm almost lost hope on it. Well I was never angry & just a little sad of such a strict security residence also can have a flawed housekeeping. I'm just glad that it's not a very costly thing I've lost. Hope the management can be more precise on after service assistance. Thanks for the time.

Family

8/10

Excellent

29 Dec 2016

Yien

Near to monorel station.

Room clean and great facilities. Worth staying. Slow check in. Housekeeping could be improved.

10/10

Exceptional

20 Dec 2016

Verified traveler

Very nice place to stay

Overall was very good. Except for the gate access card. Will have to use one card for two person as they dont have enough access card. It is quite difficult to go in and out through the door. One will have to wait and get another additional key from the counter in order to enter the hotel

8/10

Excellent

18 Dec 2016

Lee Khai

Happy with cleanliness

The mattress was too soft...not very comfortable

8/10

Excellent

14 Dec 2016

howard

Great place. Great people

Overall a good experience , couple of little hiccups but all good in general

10/10

Exceptional

11 Dec 2016

Lee

Good location and clean.

Good

8/10

Excellent

21 Nov 2016

Yas

Good place to stay with family

The check-in was a little slow but was smooth. Our room key was not functioning and it delayed our in and out movements but the staff was kind enough to facilitate us. The air conditioner was leaking but quickly fixed by the staff. The staff were friendly and helpful. Parking was free for our 2 night stay.

Family

8/10

Excellent

20 Nov 2016

Chee

Convenient and clean hotel

The suites is amazing, the room is clean and cosy.

Family