Name: Courtyard by Marriott Kuala Lumpur City Centre
Address: Kh Tower, Jalan Punchak Off.Jalan P.Ramlee, Kuala Lumpur, 50250, MY

10/10

Exceptional

03 Nov 2024

KOSHIRO

everything is so good!
Not too expensive,clean,comfortable,safe,we can call to the staff on the phone.

Leisure Self

10/10

Exceptional

08 Jun 2024

Sharul

Service at its best

In the first room the wifi wasn’t strong. Requested to change room and the service desk obliged my request.

Business

10/10

Exceptional

09 Apr 2024

Weng Sum

Easy access

Leisure Friends

6/10

Pleasant

10 Mar 2024

GUILLAUME ROUX

Very old and smelly. Towels are demp and old. Bedding is fine and rooms are big though

Business Self

10/10

Exceptional

15 Feb 2023

Brian

All great

Leisure Family

4/10

Poor

16 Jan 2023

Clark

Clark marshall

one of the english tv stations not working. hard to access the pool if your got mobility problems.guy on reception not helpful. 3/5 stars didn't enjoy my stay.

Partner

2/10

Poor

19 Dec 2022

Emily

Our room wasn’t ready until 6pm when checkin time is 3pm. When we finally got into the room it clearly had not been cleaned properly, hairs and dirt / dust everywhere. Wouldn’t recommend staying here.

Leisure Partner

2/10

Poor

06 Sep 2022

J-Sun

Please dont list this as 5star, it does not come close to 4 star

Mechanical issues, room rings and whistles

Windows are dirty

Staff is not responsive

6/10

Pleasant

16 Jul 2022

KWAN HA

- Description it claims the hotel have laundrette but it did not in operation, when enquiries to front desk they not even able to provide suggestion for where is the nearest laundrette.
- The room have some noise from water pipe leakage, I reported to front desk for 3 times but there have no action from the operator.

Will not be my choice for next trip to KL.

Business Self

2/10

Poor

03 Mar 2020

ORSON Campbell

Worse Experience Ever

I use Hotel.com for most of my business trip and I think it is really convenient, but I have never written a review before because most of the hotel that I stay in are nice.

Pacific Regency must be the worse hotel that I ever stay in the issues are as below:
1. the web site did not say the out door pool is under maintenance and they should remove from the feature list and the pictures ( since the only look forward thing is that)
2. During the check in I was ask to pay cash for RM40 for a tourist tax ( was not that much) but why not just include it in the payment. Also I was not charged during my stay of The Majestic Hotel.
3. The non-stop music from the 9th floor Kareoke room does not stop until 4.30am
4. The duty manager saw me and try to explain issues 2 and 3 to me but did you ask if I am free to talk ? just said\" hey you stay in xxxx room right and .......\" also try to argue with me and claim that duty tax is same in every hotel, I stayed in KL for 8 night and with 2 different hotel I am pretty sure I paid or not at previous hotel and I do not need you to question me on it.
5. Non stop dropping noise coming from top of the toilet

Business

2/10

Poor

26 Feb 2020

Verified traveler

I stayed in Superior Suite Room and the bed sheet is super dirty. Called the housekeeping for thousand times request to change it but till the end no one appear and they just ignore it. I am super disappointing and definitely would not recommend this hotel to my client as I am a travel consultant.

Business_and_leisure Self

6/10

Pleasant

20 Feb 2020

Verified traveler

Showers not working properly. Bathroom sink was clogged

Friends_and_family Partner

8/10

Excellent

07 Jan 2020

Verified traveler

Can stay if you are going to be outside most day

We stayed here for 3 nights. We did not try their restaurant and laundry facilities.

Cons:
As soon you enter the property, you can see this property is run down. Check-in time is a bit odd (3 pm) compared to the average times in other hotels (2 pm). Stains on the carpet, sofa, bedsheet. Property located on a bit of steep hill if you are walking. The swimming pool looks like not maintained well.

Pros:
Big room and bathroom, AC and hot water working good, comfortable bed, just next to KL tower (that's the reason for our stay), view of KL tower is very nearby from their top floor.

Partner

8/10

Excellent

21 Dec 2019

Mohd Thaib

Overall was very good

Good place to stay....
Will come back again.

Partner

10/10

Exceptional

02 Nov 2019

Verified traveler

Very clean and spacious room, great location, near to LC Tower and Petronas twin towers

Leisure Family

10/10

Exceptional

29 Oct 2019

Aminuddin

Good area. Location wise need to walk out a bit. Overall, fancy.

Leisure Friends

6/10

Pleasant

25 Oct 2019

Verified traveler

excellent behaviour and service.
prompt response.
good room space

Business

8/10

Excellent

24 Oct 2019

Bibiana

Good location, superb staff

The staff at the reception and concierge was amazing: they made all efforts to please guests. Always nice, always smiling. Beyond all expectations.

Excellent location - within walking distance to many sights. GoKL bus is near.

Very outdated furniture and feeling. Needs refurbishment. Water/toilet had to be fixed - but staff helped immediately and solved the problem.
Premier Executive rooms are nice. Those floors are also nice.

Neighbouring high buildings block the view, you have to look at walls. City view rooms are good.
Simple glass windows make rooms noisy if looking on aircon machines of neighbouring buildings.

Very basic breakfast (no real selection for European continental) but it is cheap and the staff is very nice and helpful.

Pool area has superb view. It is rather a bar than a recreational area.

In general: very good value for the money with very nice staff.

Self

6/10

Pleasant

22 Oct 2019

Verified traveler

I have been before, hotel only average, location is good . Price mach the standard, lobby small and crowded, View from 33 floor is good. staff is helpful , food is average.

Partner

10/10

Exceptional

16 Oct 2019

Verified traveler

Always love staying here with my fiance. Most of all enjoyed the bathtub and the view, thats why we always book this hotel when we are in KL. Easy to walk around as everything is nearby. Staffs are friendly and welcoming. Hotel in room dining menu is good and food is in big portions. Lovely hotel!

Leisure Partner

8/10

Excellent

08 Oct 2019

Humphrey

Inside hotel was decent, older building well kept with steep driveway on hotel main entrance which is 7th floor by elevator. There is constant flow of office cars parking. The building entrance is on the back of hotel. Al this took some getting used to. The valet - transport is an outside vendor with outrageous pricing. Walk down and get a taxi.

Business

4/10

Poor

29 Sep 2019

Verified traveler

The place looks tired....ten years ago it would have been nice.
Zero upkeep.

Leisure Partner

10/10

Exceptional

22 Jul 2019

Verified traveler

Great comfortable stay, although there are some wear and tear areas due to the age of the hotel, but super clean and well-maintained for the age!

Friends

4/10

Poor

19 Jul 2019

Ahmad Raffie

Bad stay for non smokers

At first I got a room smell cigarette smoke, changed to new one. Although it was a non smoking room but how came it smell so hard. Another the room was dusty and have food stain on the floor. I got too tired to changed the room so I stay although having allergy with dust. I try the swiming pool however I am really upset because in changing room the staff smoke there... so I decide that it. I will never choose this place again if no improvement in future.

The good thing only the front desk are friendly and the waiters at cafe are very nice.

10/10

Exceptional

24 Jun 2019

Verified traveler

I love it the place is so beautiful and quiet and the staff are very helpful with the quest

Leisure Partner

10/10

Exceptional

04 Jun 2019

MIG

Positive: Location very good, friendly staff.
Negative: Old and mediocre room cleanliness

Leisure Family

10/10

Exceptional

22 May 2019

Verified traveler

everything was up to our satisfaction

Leisure Partner

8/10

Excellent

21 May 2019

Edwin

Nice hotel for the price paid

The hotel is very centralised and convenient to travel to shopping Malls. There is a still smell when u enter the room. Right below the hotel there is a 7-11 which makes it convenient.

Friends

6/10

Pleasant

24 Mar 2019

Verified traveler

Condition of room was so poor, carpets with stain, bed sheet with stain too. Bathroom came without hand and floor towel. Check in was slow, and room we had requested was unavailable therefore we had to wait.

Leisure Partner

4/10

Poor

23 Mar 2019

Verified traveler

The furniture is too dark and lighting is too dim.
wish to have bright colour furniture and brighter lighting (white light instead of yellow light).

Business_and_leisure Self

8/10

Excellent

16 Mar 2019

Verified traveler

Exceeded our expectation with the superior suite being fully equipped with amenities to cook a light meal and comfortable bed. Clean toilet and bathtub

Leisure Partner

4/10

Poor

12 Mar 2019

Verified traveler

Housekeeping was terrible, floor was not clean, no way could we get thru on the phone on any of the stations...…..we have stayed at a lot of hotels and this was the worse....it certainly needs refurbishing, very dark and lighting very poor.

Leisure Friends

4/10

Poor

22 Feb 2019

Wayne

Ordinary

Not a bad hotel but in need of a refresh to fix broken tiles, pavers and a repaint. Rooms very comfortable but breakfast is pretty bad... cold pancakes and eggs and very little western options. Wanted a $50 deposit to use an umbrella..... really never encountered that before.

Partner

10/10

Exceptional

22 Jan 2019

AL

Hello AGAINS, REGARDLESS OF MY JOURNEY FROM OASIA SUITE SERVICE APPARTMENT TO PACIFIC REGEANCY HOTEL AND SUITE IN FROM OF MENARA KUALA LUMPUR, I WAS FALL IN LOVE WITH ALL THE FACALITIES THAT GIVEN TO ME FROM BIG FAMILY MEMBERS WITH FULL OF MANNER ALSO DIGNITY. IM SUPPOSEDLY STAYING THERE ONLY FOR 2 DAY, WITH BAR ON THE TOP OF BUILDING WITH SUPERB VIEW AT NIGHT TIME I DECIDED TO EXTEND MORE 2 DAYS AND WHAT THE FUNNY IS.. AFTER CHECK OUT ON THAT DAY, I MISS THE MOMENT THOSE FRIENDLY WARMLY STAFF WELL TRAIN BY MANAGEMENT IT SELF WELLL DONE. AND DECIDED WOULD LIKE TO STAY THERE AGAINS. TODAY 22 Jun 2019 I MAKE A BIG DECISION FOR STAYING THERE FOR LONG TERM WHICH IS 6 MONTH ON HEAD. TOTAL NIGHT IM SPENDING OVERTHERE FROM 2 DAY TILL 9 DAY CONTINOUSLY AND SOON WILL BE PART OF FAMILY MEMBER THERE. FROM THE ENTRANCE TO ROOM, ALL THOSE JOCKEY WELCOMING STAFF STANDING INFRONT A DOOR TILL CHECK IN COUNTER.. THEY A NON STOP SMILIGG AND SO HELP FULL.. CREADIT TO MISS NORAZA SHE SO HELP FULL TILL I FEEL HOME AND TO ALL STUFF THERE, WITHOUT U GUY STANDING AND HELPINGG US.. WHAT A HOLIDAY MEAN TO US IF WE STAY IN HORIBLE HOTEL AND FEEL NOT SO COMFORTABLE ENVIRONMENTS WE HAD MILES AWAY FROM OUR HOME BASE COUNTRY. CONGRATULATIONS TO MANAGEMENT ALSO LEADER AND MOST IMPORTANT IS GROUND STAFF WITHOUT ALL OF U, BY DEALING WITH 1001 HUMAN BEHAVIOR AND TO MAINTAIN PATIENTS AND THOSE SMILE CARRIED A NAME OF PACIFIC REGENCY SUITE HOTEL SERVICE KUALA LUMPUR. MEAN NOTHING WITHOUT ALL OF YO.

6/10

Pleasant

11 Jan 2019

Verified traveler

Quite a nice hotel, big rooms, clean but a little run down.

2/10

Poor

01 Jan 2019

Linda

Made us pay extra 150 rm to sleep an extra hour! They were very rude! As if money is the most important thing! Breakfast was bad and we didn’t find a table

Leisure Partner

10/10

Exceptional

01 Jan 2019

Verified traveler

The staff in the hotel were all very friendly and always there to help when needed the rooms always cleaned and rooms quite large plenty of cupboard space would recomend the pacific regency to to other people wanting to go to kualar lumpur

4/10

Poor

22 Dec 2018

MOHD NOOR

Not reccommended

The charge for in-guest car park is so expensive, MYR10 per day. Not worth it. The toilet has no faucet hose pipe. The food for breakfast is so limited, few option. The lighting in the hotel corridor is dimp. Typical for 90's old man hotel.

Partner

10/10

Exceptional

21 Dec 2018

Verified traveler

Goodgoodgoodgoodgood and keep it up. Very strategic location

10/10

Exceptional

17 Dec 2018

Deen

Nice residential hotel with very easy parking ..opposite KL TOWER

8/10

Excellent

11 Dec 2018

Verified traveler

Nice room just that some channels connection have problems, bed blanket have some stains and staying at lvl 8 you can't see any city view

10/10

Exceptional

09 Dec 2018

Saleh

So good

Family

6/10

Pleasant

26 Nov 2018

RAAFAT

o.k class hotel

nearby K.L tower..old furniture. good staff.terrable view.

8/10

Excellent

26 Nov 2018

Lim

The Hotel is clean & the staff is good service.

Family

2/10

Poor

07 Nov 2018

Verified traveler

Never stay there again ..had no hot water to shower for 5 days ...1 roll of toilet paper for 5 days 1 towel massive kicthen ..but no knives folks nothing..complaned to duty manager after 2 days but nothing was fixed ..$1

10/10

Exceptional

29 Oct 2018

Bahijah

New place & new environment. Hope to come again next time.

6/10

Pleasant

29 Oct 2018

Verified traveler

Electric shock room 1806 - Make up Mirror Beware

The room was large and comfortable.The staff were friendly. Unfortunately I assessed the comfort and condition as unsatisfactory because I got electrocuted twice.Once I can forgive. I asked for the bathroom mirror in room 1806 to be fixed because when I plugged it in and moved the mirror the current ran through my body. Clearly I was shocked. I completed a report and gave it to the front desk on my way out the next morning. When I returned that afternoon I was told it had been fixed. Later that night, I only switched on the mirror and got another zap of equal force. The so called 'fit' that happened that day was obviously only a cosmetic fix. My concern is if a child had of touched this or someone with questionable health, it could have been more serious. Safety is critical. Quality electricians are worth investing in.

8/10

Excellent

01 Oct 2018

mohd

nice hotel close to good places and handy

very nice hotel and good size suits I will defiantly book into it again.

10/10

Exceptional

28 Sep 2018

Verified traveler

Nice hotel next to KL tower

Great location & decent hotel in downtown KL. Luna bar at roof top must visit

10/10

Exceptional

12 Sep 2018

Verified traveler

Old wing executive rooms needs upgrading

The room size I've stayed in was spacious and comfortable only needs upgrading

Partner

10/10

Exceptional

12 Sep 2018

Ananthan

Its a amazing stay always with pacific regency hotel suites

Friends

8/10

Excellent

03 Sep 2018

Zatul

Pro: Nice hotel and we got upgraded to huge rooms.
Cons: Unprofessional receptionist-taking personal call in front of guest. Long ques for check in, small lobby, somehow this hotel pack from China tourist so they are well known for bad behavior and make me uncomfortable during breakfast.

4/10

Poor

28 Aug 2018

mammo

Not great

Stay somewhere else if u want a stress free comfortable stay. The hotel is understaffed. There were often stressed angry guests arguing with staff who had no sense of urgency. Wanting a late check out, reception tells me I can only arrange on the last day. I call only to be told the hotel is full and I can't have a late check out. I then go to reception in person and I am told completely the opposite and it's okay for a late check out. Some staff were def friendly and attentive. But overall my stay was disappointing.

6/10

Pleasant

12 Aug 2018

Verified traveler

This used to be such a pleasant hotel to stay in (before and even after the renovations some time back). Recent stay was not up to previous standards. There was a cot in my room from previous occupants which wasn't removed. Electrical sockets and fixtures didn't work. I was upgraded to a better room from the superior room I asked for, but I think this was on another wing of the hotel, and not on the \"premier\" wing as they have it.

Either way, I was too tired after travelling for most of the week, it was nice to have least clean sheets and a comfortable bed to sleep in for a few nights.

Can't say if I will be back after being a long-time supporter.

10/10

Exceptional

12 Aug 2018

Verified traveler

Comfortable stay

room is big and clean. Buffet Breakfast is good.
Everything is good.

Friends

2/10

Poor

04 Aug 2018

Daniel

Arrived at the hotel on 22nd Jul around 5pm .because my name listed on the hotel list was only my First name and last name without my middle name . And I was checked in one day late even though I have paid for the entire steayed when I booked through Expedia. The hotel front desk refused to recognize me as the legitimate person even I shown them my Passport. So after travel for 8 hours of flight with 3 luggage’s I had to look for another Hotel even though I had paid. The hotel front desk person is absolutely unreasonable and careless about its customer. I even offer ok please book me as a new guest and charge me now and they refused and tell me the Hotel is full. Period.

4/10

Poor

20 Jul 2018

Ray

Photos in website not true

The hotel is disappointing:
1. Front desk staff unprofessional
2. Hotel decor looks old and uninspiring
3. Room not clean, bedsheets, toilet etc
4. Small insects lingering
Overall very disappointed.
Checked out the next morning, forget to do refunds.
Booked Sunway Putra for the rest of the trip

8/10

Excellent

15 Jul 2018

Verified traveler

A nice hotel with a great staff! I couldn't believe the size of our room.

2/10

Poor

11 Jul 2018

arvind

Rude reception staff, dirty hotel - very run down.

Very rude reception staff, breakfast was same chicken curry everyday. Rooms were not properly cleaned. Hotel is very run down. Needs refurbishment

6/10

Pleasant

11 Jul 2018

Sean

Good location but the rooms are a bit dark and dated and the beds definitely need replaced. Woke up with a sore back every day . It felt like a bed you would get in older hotels that are hard but dip in the middle. Good value for money paid but would not stay again.

2/10

Poor

08 Jul 2018

Verified traveler

Way below standards

Disgusting filthy smelly terrible the staff are very slow. Th bed were very dirty as were the towels

8/10

Excellent

03 Jul 2018

Verified traveler

Sink at shower - slow/bad draining

Friends

2/10

Poor

23 Jun 2018

Mohamed

Bad service, they didn’t do their normal job until you fight with them
Nothing in their food menu available

Family

10/10

Exceptional

31 May 2018

Verified traveler

Great
Asked for a twin room but hotel was full.
Got an upgrade and an extra bed

6/10

Pleasant

21 May 2018

Mazen

I was on a business trip for 4 days

The room I check in first was bad, AC doesn't work, emits unfresh air. Bathroom sink was clogged and accumulated stinky water!
The staff change my room into a much better room, with nice view.
Price is higher that the quality I expected.
Some cups were cracked, and saw ants running on the kitchen counter.
Lights are dim!
breakfast doesn't have much of Western choice, but more of Chinese style! no cheese, no jam, no croissants! but noodles, rice, chicken, eggs and toast!

8/10

Excellent

14 May 2018

CW

Stayed here recently for 4 days and 3 nights for two people. I booked this place due to the convenience around the area and within a fair walking distance range to different leisure areas. The rep said that there are no two twin bed bedrooms available (as we had booked) as they are all full. Let me mind you, I booked this hotel approximately one month ago prior, so I was a little surprised at how there were no rooms available. The rep that helped me told me that they will upgrade my room to Premier Suite for free and will add in an extra bed complimentary. I was like OK, that’s fine. If I was not satisfied, I am more than welcomed to move back to the Superior Suite, which I had booked initially. I ended up staying in the same suite room as my family member and I liked it and did not felt the need to move our luggage back out.
One thing I would like the hotel to improve on is the house keeping. I have never seen such terrible service ever! On the second day of my stay, they did not restock any hand towels. No problem - I called and it took at least 20 minutes to be delivered to my room!!
On the third day, no hand towels, and no bath/shower mat for the floor and no water at all. We had to leave the room the find the housekeeping gentleman and and asked for supplies. He had no bath towels in his cart so he give us an additional two large bath towels to compensate. He then gave us one water bottle and said he had no more. Overall, stay was pleasant for a short while.

6/10

Pleasant

13 May 2018

Verified traveler

Close to KL tower & walking distance to monorail

Surounded by office, banks & hotels

Near to restaurant

10/10

Exceptional

11 May 2018

DAVID

4 night KL

nice big suite room, very friendly and welcoming staff.

6/10

Pleasant

11 May 2018

Verified traveler

The hotel room was spacious. But it needs serious upgrading, renovation and refurbishment to give customer a newer modern comfort.
All the furniture, kitchen utensils were old.

6/10

Pleasant

02 May 2018

Verified traveler

Awful

Dated hotel with several banks of lifts seving several blocks. On many occeasions this was very inconvenient.
There were many staff but most struggles with instructions.
The rooms were very luxurios.
There is a rooftop pool bar that doesnt open until 5pm!!!

4/10

Poor

30 Apr 2018

DarNice

Not the Hotel We Expected.

1. When guests are on a special holiday, i.e, honeymoon, anniversaries, birthdays or any other special occasions, hotel staff should arrange a room if not an upgrade, at least the one at the corner away from the noise of people going in and out of the elevator.

2. Linens were dirty, with bloodstains and yellowish stains. Before you sell your room, you should have someone check if all are in order.

3. Iron was not available. Called the operator because nobody answers from the housekeeping line. Housekeeper came to our room to check if we were telling the truth that the iron indeed is not in the room. After checking, informed us that it is not available until 9 am when the other guests have checked-out. Since all the iron is attached together with the iron board in the room. (apparently, ours is not! - obviously)

4. Requested for housekeeping on the second night, since too tired to change sheets on our first night, we just flipped the sheets so we won't sleep on the stains. Housekeeper did clean the room but pillow cases were not change. I can vouch for it because i slept with the very same pillow on the first night, with a black stain like that of a dead mosquito.

5. 2 mosquitoes flying around. We have to turn the air-condition to full blast to get rid of them.

6. Room slippers were not provided in the room. If you want one, you have to call the operator. Disappointing.

7. Front desk staff doesn't look happy. Concierge were okay. Smiling faces than the rest.

8/10

Excellent

27 Apr 2018

Izad

Nice hotel

Nice room with easy acceseble.

Partner

8/10

Excellent

21 Apr 2018

Simon

Kuala Lumpur April 2018

Nice hotel and friendly staff. Could have done with a nicer bar and restaurant though. Breakfast was always busy and not always somewhere to sit

10/10

Exceptional

20 Apr 2018

Verified traveler

Great hotel

Great resonable priced hotel well worth the price with great helpful staff.

6/10

Pleasant

19 Apr 2018

Verified traveler

We stayed 2 nights, in 2 different rooms. The first room had an annoying drip all night. And the shower flooded into the bathroom. Also we really wanted to order room service and the nice man at the front desk said he would call housekeeping to send up a menu but they never came, we also wanted to buy an adaptor to charge our phones, the man said he would send up the housekeeper, again they never came. All the rooms should be stocked with room service menus! We eventually just had to call and order with no menu and just asking for what we wanted. Otherwise all they staff were very friendly and the room was clean and comfortable. Good location and easy to get everywhere

8/10

Excellent

16 Apr 2018

Tuong Ngie

Nice and clean, value for money

6/10

Pleasant

13 Apr 2018

JL

This hotel has two buildings, one of which is newer and the other of which is quite old. When I arrived at the hotel, I was given a room in the older building, and this room was extremely old. The deal breaker was that the air conditioning was not working well so the room was quite hot and stuffy. I requested a room change, and I was moved to the newer building. As soon as I turned on the A/C in this room, I could immediately feel cool air circulating through the room, which I could not feel in the older room. Although the new room is still slightly dated, it is fairly comfortable and a good deal for the price.

8/10

Excellent

11 Apr 2018

Verified traveler

Stay was great and it’s just few mins away from kl tower

10/10

Exceptional

07 Apr 2018

Verified traveler

Comforty of room

The room is huge with bath tub. Even if you are just staying in the room, you can be quite relaxing by just enyoing a nice bath.

6/10

Pleasant

06 Apr 2018

Norsharina

Please check and repair the shower. And why always got sound like \"beep\" at aircond plug.

Partner

10/10

Exceptional

03 Apr 2018

haziq

Nice hotel with great facilities.

Quick check in. Staff were friendly and efficient. We received a free room upgrade. Hotel location was about 10 mins away from the nearest station. Thank you for the great service noraha and aina.

4/10

Poor

31 Mar 2018

EE PING

Hotel with poor service attitude

On the whole this serviced suite hotel is disappointing especially with poor front and concierge services. Won’t be going back to stay next trip in town.

Family

8/10

Excellent

29 Mar 2018

lim

Value for 5 start hotel

Overall the hotel has good location. Staff can be more details in house keeping.

4/10

Poor

29 Mar 2018

Asadh

Not very pleasant

Extremely disappointed. I will never stay here again. The hotel is sparse with its RF cards and only give out one card. It is inconvenient considering you need a card to operate the power in the room & also one is needed to operate the elevator. Becomes an issue when one stays-in and the other goes out. It also is an issue when friends are on different levels at the hotel. Different staff come out with lame excuses only to be contradicted by another. At check-in there is a tourism tax of RM10 charged per room per night and had to be paid up front. Part of our group checked-out early in the day and the other at noon. The latter group was advised that no tourism tax was paid & double charged. On numerous occasions the refund has been sought but front desk deflects the blame to management; management to finance; finance to senior management even though they accept their error. The only person who I saw fit to be there was Alienus, who I thought should be the one running that hotel. But alas it wasn't the case. I over ruled my wife's concerns reading about the reviews of this hotel but can definitely comprehend the frustrations met by other guests. The rooms were nice(the new wing) however they don’t know how to compliment it with good service. Further beware if you get room service pay the bill with cash else when you have it added to your room bill they will double tax the invoice with service charge and taxes at check-out.

Family

8/10

Excellent

26 Mar 2018

De

Friendly staff and comfy room.

The check in is bit disappointing as we are check in very very late after 3 hr of waiting but fortunately we are given an upgrade of rooms without any extra charges. The hotel is good with friendly and polite staffs greeting us during check in...breakfast and during check out. Overall my experience with Pacific Regency hotel are good.

6/10

Pleasant

24 Mar 2018

booboo

an excellent place to go anywhere in KL city

the taxi service is a waste of time they can't drive you to the place you want to go.driver just sitting around and i dont know what they waiting for.when ask if they could take me to the place i want to go. they just keep in silence and look at each other. now with grab n uber they should be taking customer anywhere in kl.

8/10

Excellent

19 Mar 2018

William

Great location. Nice hotel, but not perfect

The location of this hotel is good as it is walking distance from several area attractions, a mall, as well as not too far from the metro. At first glance the hotel is very nice, but it is in need of some upkeep to make it top notch. The hotel staff were very professional and very helpful whenever I had questions. I would stay here again as I thought it had good value for the price.

8/10

Excellent

16 Mar 2018

haafizh

Middle of Bukit Bintang and KLCC

Cross the road to reach Menara KL, walk about 10 mins to KLCC aka Twin Towers, 10 to 15mins walk to Bukit Bintang, 15 to 20mins walk to Berjaya Times Square.

7-Eleven at ground floor.

Quality wise, can be improve in terms of fragrance in the room, blanket, wardrobe and corridor.

Also to hire a washing of building service (erm, the windows are dirty, as if it was not washed since it was built).

Variety of breakfast can be improve, by changing the menu every few days. The menu is the same throughout my whole 5 nights with the hotel. I am totally fine with it but there are some picky customers out there whom you can serve them better.

10/10

Exceptional

07 Mar 2018

shyney

Big and Neat Suites

Big and Neat Suites, walk-able distance from Twin Tower, Good View, Next to Petronas Tower.
Easy access to mini mart for daily items.

Cleaning Staff and Reception Staff supportive. Iron/slippers etc all available. Happy with my stay in 2016

Would recommend this hotel to all.

8/10

Excellent

25 Feb 2018

Henry

nice and comfortable hotel

stayed at Pacific recency during Chinese New year. the facility have been great and the staff is professional as well.

The location is slightly less desirable. but nothing a grab ride cannot resolve

8/10

Excellent

15 Feb 2018

Sara

Nice hotel close to KLCC

Very easy to reach, many places around. Just their check-in after 2pm and it is tiring after 17hour flight to waut for a room to be ready. But the room is amazing. we will definitely go back there

4/10

Poor

06 Feb 2018

RICHARD

BAD SERVICE & DIRTY

Lobby very small for 5* 2 counters with long queues & full of suitcases some rude/unhelpful staff, we had to find our own cases in amongst the mountain of cases, no info on breakfast floor or time. Arrived at our floor to a stale smell, room not at all clean as fingerprints over all furnishings needs good spring clean. very dated kitchen area, burns all over living carpet. After day 1 we were asked to settle our room service bill daily? This is hotel practice. No usd accepted. By 2pm the second day following 2 complaints we still had no toilet paper, towels, the bins were not emptied & the crockery from the night before was still in room. This hotel is supposedly 5* NO WAY, My wife & I have travelled all over the world I would grade at 3* we also stayed in KL 3 years ago at Fraser residence suites, please do not stay at Pacific Regency use Fraser. Last minute update: apologies from manger with fruit bowl 2 oranges,2 apples & a plum to compensate :-o

Partner

2/10

Poor

31 Jan 2018

SUDHAKAR

Absurdly and Terribly managed hotel.

Check in experience was a nightmare. Had requested an early check in while booking thru expedia as was landing at 6 am. Reception was curt and was denied early check in. Came to reception counter at 8 am and had to wait till 2pm for room to be granted. Had to wait in the heat beside the open roof swimming pool till then as the very very small lobby was teeming with people waiting for rooms and there was not even a stool to sit. Staff indifferent. Refused early room allotment saying FULL. However it beats me how all 283 rooms can be full till 2 pm though I had given special request. I was given last preference. Absolutely indifferent staff making lame excuses that housekeeping linen was not available etc.Choice of breakfast limited. Very basic food served.Breakfast area too small. Only the room was decent. Overall experience was REALLY BAD and a nightmare and will NEVER recommend or EVER visit again. Worst hotel experience in Kuala Lumpur in a dozen other hotels tried out over the years.

8/10

Excellent

31 Jan 2018

Verified traveler

Bintulu Biz Trip

Overall experience was okay however reception improvement on check in speed is anticipated.

2/10

Poor

31 Jan 2018

Shak

Horrendous Staff

The staff in this hotel are highly unprofessional and lack basic customer service skills. Staff members were caught taking pictures of customers and when questioned, they did not seem to care. Such behaviour is inexcusable. The room and hotel location are very well placed, this hotel would be ideal if the staff were trained better. Particularly the Asian Indian gentleman and Asian Chinese who were at the front counter Wednesday 31st January at 13:00.

6/10

Pleasant

27 Jan 2018

Verified traveler

the location is not very convenient, as it is a long walk from MRT or Skytrain stations

2/10

Poor

22 Jan 2018

Brooke

Staff was rude and slow. I checked in then had to wait 45 minutes for a key to my room. When I arrived in my room, place smelled like stinky feet, dirty bathroom, and sink was broken. This is not a 5 Star but a 1 Star Hotel.

I also had no sheets on the bed, sink was broken and had to call twice to have it fixed, man used my towels to clean up mess he made and had to call twice again for clean towels. Taxi drivers posted at hotel lobby were unprofessional. Booked a half day tour through them starting at 1pm so I lounged around and went to lobby to start my tour. Got in cab and man says,” I’ll drop you at KL tower and you find a new driver.” I said, no!!! Stop the car and I’ll get one from lobby. Man refused to take me back to the hotel( I was a solo female traveler) so I had to yell at him to take me back because he kept refusing. There was absolutely no need to take me somewhere else for a new driver. (Man States he had a fever and needed to go to hospital and that’s why he needed to switch drivers on me) I felt completely unsafe. Man finally took me back to hotel after I yelled. Manager blew me off, didn’t address the cab drivers behavior. New driver yelled at me for taking too long at Batu Caves. Needless to say, I’ll NEVER be back to your hotel again. Worst experience I’ve ever had.

8/10

Excellent

22 Jan 2018

lisa

Geat location! Great value!

The location of the hotel is a real bonus as it is literally next door to the KL Tower and all it's attractions as well as a mini zoo and the fabulous KL Forest Eco Park jungle. It is also a short walk from one of the Hop-on-Hop- off bus stops, so very convenient.
The rooms are huge with fabulous views over the city, very clean and comfortable with Kingsize double bed, lounge, kitchen, tea and coffee facilities, a large well equipped bathroom, TV etc., representing excellent value for money. The rooftop pool bar is a stylish and relaxing space with superb views of the city by day and especially by night.
Thoroughly recommended.

6/10

Pleasant

22 Jan 2018

Verified traveler

Was pleasant. Concierge guys very helpful and courteous.
Suggestion: bottle of toiletries difficult to squeeze out.

4/10

Poor

08 Jan 2018

Tim

Traveller beware - keep looking elsewhere

We spent additional funds to make our Christmas time in KL the best it could be before returning home. It is difficult to say precisely what gave us our less than impressive stay - was it:
1. The lack of any welcome or assistance from staff upon arrival
2. Cueing up to be served for a long time in the heat
3. Receiving an old room that was not what we had booked on line (at all)
4. Having to pursue (read: 'argue and persist') what we had booked, to then be told we would receive 'an upgrade'?
5. Having a tap come off in your hand in the upgraded room and a bath that doesn't even fill
6. Rude and argumentative staff that would not fulfil a simple request (to organise a short lift around the corner on Christmas Day)
7. The dirty breakfast area with food splashed up the walls
8. Someone's dirty underpants left in our room
9. The bar area where staff spent most of the time arguing about what they were doing, rather than serving us, let alone having drinks as advertised
10. The single elevator that was operational, or was it ..
11. The ceiling that collapsed early one morning with fooding water into our room .. !!
Suffice to say, this seems to be a very busy hotel for large tour groups that are in/out virtually on a daily basis. We were flabbergasted by our stay and would not recommend this hotel at all. *On a positive note, we were further upgraded after the ceiling collapse/flooded - however that was after persistent calls and a long time.