Name: E&O Residence Kuala Lumpur
Address: Jalan Tengah Off Jalan Sultan Ismail, 1, Kuala Lumpur, 50450, MY

8/10

Excellent

20 Jul 2026

Kian Boon

Staff service was excellent and responsive. The apartment was a bit dated. The aircond blower was noisy and not cool, sound proofwas poor as external road was noisy at night

Family_with_children

10/10

Exceptional

23 May 2026

Henry Yustianah

almost perfect residence if only friends or business aquaintance could come in a park their car for a while while discussing business. This is totally a no park for all vehicle inside even there are heaps of parking space at the basemenet of the E&O Residence.

Other than that everything is perfect. Clean, Nice, small convenience store opens 24 hours across and walking distance to Bt Bintang.

Business

6/10

Pleasant

19 May 2026

Sara

Smell was horrible. Smelled like they just painted the room and then didn't air it out. Couldn't tell where the smell was coming from but the walls were all scratched up and paint flaking off. There is construction across the street so there's constant traffic and noise.

Partner

10/10

Exceptional

14 May 2026

Mohammed

We had a wonderful stay. The accommodation was clean, comfortable, and well-maintained. The customer service was very friendly, welcoming, and always willing to help with anything we needed. Staff made us feel at home from the moment we arrived. Great atmosphere, excellent hospitality, and overall a very enjoyable experience. Highly recommended.

Family_with_children

10/10

Exceptional

14 May 2026

Roger Noel

Activities was okay, staff were excellent and friendly and the room was clean daily.

Self

2/10

Poor

21 Dec 2025

Satish

The amenities were very poor, and we had to report issues every day during our stay. Basic facilities were not properly maintained, which made the experience frustrating. Breakfast options were extremely limited, and there was no juice or milk available for kids. Overall, the lack of proper amenities and attention to guest needs made the stay disappointing.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2025

FAGAN MOIRA

Everyone was very nice and helpful. Close to so many places: shopping, restaurants, attractions.

Leisure Self

10/10

Exceptional

17 Aug 2025

Adam

Perfect accommodation

We stayed 4 nights in a very spacious 2 bed apartment, which had an additional room that could be used as an office. Check in was easy and we managed to get access to our room a little bit earlier which was great as we’d landed very early in KL. The overall decor is nice, if a little tired but that didn’t affect anything really. Beds all very comfortable but do expect some traffic noise from the main roads early in the morning.

The pool area is fantastic, it’s pretty much always shaded and there are some hot tubs, jacuzzis on the side. The gym is also very well equipped and never busy.

The location is great for central KL, 8 mins walk to Pavillion mall and you can then use the covered walkway to get to KLCC and the Petronas towers. It’s easy to get Grab taxis and there is also free parking if needed, local train stations are also very close.

We didn’t have breakfast included in our stay, which is fine as there are plenty of cafes just downstairs - Fatimah’s cafe is perfect for local cheap eats. There are also food stalls every weekday lunchtime for the office workers but it’s well worth wandering over and trying a few bits and pieces.

We would definitely stay here again next time we’re in KL.

Friends_and_family Family

6/10

Pleasant

08 Aug 2025

Mark

It’s good but could be better

It was great to have the extra room over a hotel and the pool is great.

There is a long list of rules when you check in! Seem to be wanting to avoid “party” types.
The lounges have the worlds most uncomfortable sofas and only small so not great to sit inside together as a group/family. The kitchen is ok and the rooms ok and clean.

The breakfast is not great if you are in a hurry (you can exchange your coupons at local places) but the quality and quantity was good and there are plenty of places around. I would encourage you not to take breakfast through the hotel and just go to the venues yourself - more flexibility.

It is an easy walk to pavilion a supermarket and other restaurants which is good. If on a short stay I would chose the local Novotel, if on a long stay I would choose an Airbnb and if I want a fancy hotel I would stay at the ruma or eq. Ruma is better than EQ. (I have stayed at all 3)

Business

8/10

Excellent

12 Jul 2025

Stuart

In an otherwise good, and well equiped apartment, the only problem remains it's disfunction...
There is a good washing machine and drier.... but no washing powder to wash with.
There is a perfectly good set of crockery and cutlery - and a sink with water..... but NO washing detergent.

This not a critique of E&O Residences per se... but applies to most such short stay apartments I have stayed in, world wide. They just don't function - due to a lack of insight.
If a supply of small sachets of washing detergent and sponge, and washing powder were supplied or made available, everyone would be a lot happier to return.

Business_and_leisure Partner

6/10

Pleasant

03 Jun 2025

Xiaoqing

To avoid summer, but I guess KUL is summer

The worst suite I have experienced in Kuala Lumpur, mostly stayed at the face suite, platinum suite, Melia, etc. wanted to try something different, bad idea. Room is horribly hot due to sun, the AC is inadequate. No USB port. Laundry detergent NOT provided, who travel with detergent. 2 little bottles of water per day with extreme heat.

Business

8/10

Excellent

21 May 2025

Bryan

The first room the AC did not work properly and had to switch

6/10

Pleasant

09 Apr 2025

kenji

There are some screw on the floor,So it is very dangerous to us. The air condition equipment are not control.

Leisure Self

8/10

Excellent

31 Mar 2025

Frederic

Good location

Business Self

8/10

Excellent

28 Jan 2025

Wooi Hoong

Stayed here last year as well and I feel like the rooms are a bit dated and probably need some further renos. The AC in the room was a bit weak even after I asked and got someone in to change it. It was ok, but couldn't really get it colder. The fridge had issues when I first checked in, they had to change a new one. And finally there were ants ! They popped up only if you left sugary food out on the tables though.

Location wise, it's still really good. Next to several big and popular attractions.
Nearby coffee shops (zus within a five minute walk), small supermarket (selections etc) and pavilion about ten minutes away.

Oh another plus is the size of the room and the fact that they have a washer and dryer available.
It's more an upmarket apartment than a five star hotel. Still decent though.

Leisure Partner

10/10

Exceptional

04 Jan 2025

Srinivasa rama krishna

Great location and great staff

Leisure Family_with_children

4/10

Poor

21 Jul 2024

BANU

It is a badly maintained building. We changed rooms twice due to leaking showers and bidets, aircons not working, the safe didnt work.
However, the saff are very friendly and accommodating. The location is not really great though.

Leisure Family

4/10

Poor

24 Jun 2024

Asif M

E & O - Poor Management

Good : 10-15 minute walk to KLCC mall. Monorail stop within 3 minutes. Room spacious, clean, kitchen area fully fitted, microwave, washer and dryer, fridge etc. Swimming pool good.
Bad : Booked room through Hotels.com. Paid for room for 6 adults. Management refused to provide extra beds. Tried to charge me £xx to use 2 beds for 4 nights. Would not negotiate/ compromise- told me to take it up with Hotels.com. I paid for 1 extra bed £xx and was given an extremely uncomfortable camp bed. Despite repeated requests for a proper bed or an extra or better mattress I was met with silence or empty promises. Gave up in the end. See photograph of camp bed £xx for this ? Really??

This issue meant that the stay was spoilt. I was told by one member of staff that this has happened before - why had Hotels.com and E&O not resolved previously. Why had I paid for a room for 6 adults and then received beds for 4. Poor service.

Friends_and_family Family

8/10

Excellent

08 Jun 2024

Liam

Huge rooms, clean and tidy. Poor TV signal.

Friends_and_family Family

2/10

Poor

04 Jun 2024

Suhaila

A terrible stay - do not book.

Avoid this hotel at all costs.

Room Issues:
- The microwave's open button is broken, making it unusable.
- The pans are filthy and old, rendering them unusable due to hygiene concerns.
- The cups have coffee stains; we scrubbed them properly before using.
- The bathtub had hair in it, making it too disgusting to use. It was still there on the fourth day when we checked out despite 'daily housekeeping'.
- There was no ironing board or iron, even after thoroughly checking all corners and cupboards.
- The washing machine was faulty and required pressing the power button about 20 times before it worked. I called reception for maintenance but none arrived, until the button eventually worked.
- The dryer was broken, and we had to go to reception on the third day to request a new one because I really needed to use it.
- A leaky bidet caused a puddle in the bathroom, and we had to turn it off after every use.
- The tap water tasted and smelled awful, even after boiling, so we only drank bottled water throughout our stay.
- Although the bed appeared clean, the inner duvet was filthy when held against the light. I only saw this on the last night we stayed there 4D3N and threw the covers off the bed. Explains why I felt itchy for two days, yet I thought it was due to the dust levels outside (see attached pictures).

Terrible service too - refer to Google reviews.

Friends_and_family Family

10/10

Exceptional

24 May 2024

Gaudencio

Close to all the major attractions. Very clean and safe property.

Leisure Family

6/10

Pleasant

29 Apr 2024

Maryam

It's frustrating that the room was promoted as having a king bed when it actually only had a queen bed. It's unclear what I'm paying for when I don't receive what was advertised. Additionally, being charged extra for additional towels and blankets seems excessive. Charging tourism tax during check-out instead of at check-in adds to the confusion. Overall, I'm disappointed with these unexpected charges and discrepancies in the room amenities. It's disappointing to see watermarks in the bathroom and bathtub. While it's nice to have a telephone in the room, it's frustrating when it's difficult to reach staff members by phone.

Leisure Partner

8/10

Excellent

22 Apr 2024

Ken

Overall location was good.
The room itself was spacious and had plenty of amenities such as the washer and dryer.
Only issue was the shower area - water didn't drain properly and the sealing probably needed to be redone as the sides were leaking after a shower.

Business_and_leisure Self

10/10

Exceptional

21 Apr 2024

frank

Great property worth staying here handy for most thing a high class establishment

Leisure Partner

2/10

Poor

31 Mar 2024

Shyamali

It was sucha unpleasant stay, first day the aircon wasn’t working at all and it was super humid. Followed by the next day, there was no water in the shower , had to wait till they fix at it till 5pm. I checked out the hotel 1 day earlier and left for good after all the hassle. Totally ruined my trip.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2024

Miad

A lovely residence in central KLCC location. A short walk from all the hustle and bustle. Only critique was that the Breakfast options were a bit limited (black tea and coffee only included) and only rich, savoury meal options which felt quite restrictive. Pool and gym facilities were great though. I really enjoyed my stay.

Leisure

10/10

Exceptional

13 Jan 2024

Verified traveler

Sehr schön und sauber

Das E&O Residence KL überzeugt auf ganzer Linie. Mit herausragender Sauberkeit, zentraler Lage und geräumigen, stilvollen Zimmern bietet es ein erstklassiges Erlebnis. Der atemberaubende Ausblick auf die Skyline und der schöne Pool verleihen dem Aufenthalt eine besondere Note. Das Personal ist stets zuvorkommend. Ein perfekter Ort für Luxus, Komfort und eine unvergessliche Erfahrung in Kuala Lumpur.

Friends_and_family Family

4/10

Poor

31 Aug 2023

Dan

The bathroom has no electrical plugs and insufficient lighting-very inconvenient.

Leisure Partner

10/10

Exceptional

16 Aug 2023

Verified traveler

Good place to stay!

Good hotel at a nice location! Wanna go back there when I get a chance to go back to KL!

Self

8/10

Excellent

04 Aug 2023

Nur Isabella

The property feel a bit run down compare to the condition before covid. But overall still a good stay.

The breakfast is not worth the money though. There are many other options around the property so it will not be hard to find other options.

Business_and_leisure Self

10/10

Exceptional

26 Jul 2023

Amir

Excellent stay

Everything was perfect as usual with E&O. Loved the short stay. great walking accessibility to major POI, attractions, and restaurants.

10/10

Exceptional

19 Jul 2023

Danielle

This place was amazing the Apartment was huge and the view was incredible. Everything is close by and walking distance to most attractions.

Leisure Family

8/10

Excellent

16 Jul 2023

May

The property was very clean and we like the unit design very well.

Leisure Family

10/10

Exceptional

06 Jul 2023

Roohollah

Spacious, tidy and furnished apartment. Walking distance to major shopping centers. Professional staff. Quite environment. Safe and secure. Totally recommended.

10/10

Exceptional

26 Jun 2023

Verified traveler

Excellent stay. Check in process (especially if you are driving in) was a breeze. Front gate staff gave clear instructions on where to go and what to expect during the process. Watch out though if you are coming in on a Friday. There’s a street food fair that takes some careful manoeuvring and patience on your part.

Business

10/10

Exceptional

22 Jun 2023

Ong Kian

Will stay again if I am in business trip

Business_and_leisure Partner

8/10

Excellent

12 Jun 2023

Ee Ling

Room was big but cleanliness was ok only. Surrounding restaurants & marts are estimated 10 mins by walk.

Business Self

4/10

Poor

12 May 2023

sammi

Nearby premises are not safe, are office and residential areas. The photo and the entity are very different, and the ornaments and paint lights do not match. The room was very damp and smelly, the toilet ceiling dripped brown water, and the water from the bath would be clogged. There are no wash basins or toilets in the entertainment hall and dining room on the first floor, and used cups cannot be washed. There are 2 bedrooms on the 2nd floor, one humid and one too hot. There are 2 rooms on the 3rd floor, both very hot, one of which we dare not use because there is a painting scripture (I don't understand the purpose)

Benefits: TV and Netflix, a pool but old in need of repair, only one pool cue.

10/10

Exceptional

16 Apr 2023

Kenji

Good location and confortable room.

Business Self

4/10

Poor

03 Mar 2023

Eddie

Please process my refund

The stay was a disaster. Turned on the air-conditioning when I checked in at 10 pm. When i got back from dinner at 1145 pm the room was still hot and stuffy. Called the front desk and a technician came shortly to check the aircon. He was puzzled but went into the switch room to do something. The room started to get cooler about 2 hours later. Bad and disturbed sleep as the room wasnt completely cooled. Couldn't use the internet because the WiFi was out the whole night. I also went down to inform the front desk that I will be checking out tomorrow after making a reservation at another hotel. I asked the front desk personnel to process a refund which he agreed but said he couldn't do it from his end. He said i should speak to hotels.com to process a refund.

Business

8/10

Excellent

26 Feb 2023

Chris

KL Feb 2023

Great secure, central location to roam KL. Good size clean rooms and everything need in a two bed apartment, huge main ensuite. Balcony available but lacked view in the room I experienced.

Friends_and_family Family

10/10

Exceptional

20 Dec 2022

Russell

Very nice property with friendly staff and convenient location.

Leisure Self

6/10

Pleasant

14 Dec 2022

Anjali

Very spacious property, courteous staff, prompt and helpful, location is wonderful too but the apt is old and needs some sprucing. there is no dishwasher and the no of utensils are very less for a large family. TVs are outdates and are not smart TVs to no point in having them.

Business_and_leisure Family

6/10

Pleasant

11 Dec 2022

KHASHINI

The service and amenities was excellent. There was a very pervasive smell in the room though. Maybe it has not been aired out recently. Also they went through the house rules which felt a little extreme. Seemed very rigid.

Leisure Friends

8/10

Excellent

29 Nov 2022

Robert

Great location in the heart of Kuala Lumpur

Ignore the bad reviews, but be aware this is a residence not a hotel. Check in was flawless. Great location for accessing the local tourist attractions.
Breakfast was a bit of a let down, small serving from a local cafe at the front of the premises. Not the usual buffet you might expect from a hotel. Staff friendly and helpful. The washing machine in our room tricked the power, staff attempted to fix and when they couldn't they transferred our washing to another machine and returned when washed. No room service available and no food or drink allowed at the pool.

Partner

10/10

Exceptional

20 Nov 2022

Mohamed

Wifi can be better. inttermittent connection

Leisure Family

10/10

Exceptional

27 Jun 2022

Verified traveler

Enjoyable apartment to stay

The apartment is spacious, clean and everything this good. Just the pillows are soft and the bed a bit sunken. Really enjoyed my stay.

Friends_and_family Family

10/10

Exceptional

07 Jun 2022

Aida

Superb Family Stay

Beyond my expectation. Was fuss free stay. Whole family enjoyed. There is a nearby mart & cafe to enjoy.

Friends_and_family Family

8/10

Excellent

13 Jul 2020

Yin Ching

Good view and comfortable

Staff is friendly and helpful... service great

Friends_and_family Family

8/10

Excellent

03 Jul 2020

Aaron

Great value for money and Wonderful moment with all the facilities. Tasteful styling, homely and clean suite.

The location is not too far from KLCC and has free parking.and the hotel staff were friendly and helpful.

Business Self

8/10

Excellent

16 Mar 2020

Verified traveler

Spacious, comfortable and well located

We enjoyed our stay at the E&O residences in KL. We had a 1 bedroom apartment. It was very spacious and comfortable. The apartments are well located - close to restaurants, supermarkets and tourist attractions. It would be good if the apartment was a little better maintained. The bathroom vanity units had been water affected and the walls could do with some paint. If you want to self cater the kitchen could have more in the way of cooking utensils. We would happily stay at the E&O residences again.

Partner

10/10

Exceptional

10 Mar 2020

Verified traveler

Room is huge! Loved it. I wanna move there for good haha

Friends_and_family Partner

10/10

Exceptional

29 Feb 2020

Verified traveler

Very close to Monorail,KLCC, Pavilion Shopping Centre, free CAT bus, food, Twin Towers and KL Tower.
Staff both E&O resodenfes and ground secuirity pepole very friendly and helpful
Excellent place to stay for holiday

Leisure Friends

10/10

Exceptional

26 Feb 2020

Grant

Great location close to malls, bars, transport links, attractions like the petronas and KL towers.

Leisure Friends

8/10

Excellent

19 Feb 2020

C

Cleanness needs to improve. Found cockroach in the bathroom during check-in but able to get room change.

Leisure Partner

10/10

Exceptional

17 Feb 2020

Verified traveler

All are so good relax and accomodating. All persons there are very nice ...

Leisure Partner

4/10

Poor

16 Feb 2020

Verified traveler

Inconvenient stay experience for whole facility.

Not friendly environment for family gathering as guest do not hv access to the residence. Guard are not trained to speak clearly to explain to guest arriving and not familiar with entry procedures. Very inconvenient experience overall.

Friends_and_family Family

10/10

Exceptional

02 Feb 2020

Verified traveler

Pros: Room big enough, washing and drying machines good, clean enviroment, high security level.
Cons: Lighting level in study room (2 room suite) should be increased.

Friends_and_family Family

10/10

Exceptional

19 Jan 2020

Alessandro

Great apartments

Very spacious and well-designed apartments

Business

10/10

Exceptional

14 Jan 2020

Amir

Highly recommended

Amazing property
Very helpful staff

Self

6/10

Pleasant

07 Jan 2020

Verified traveler

Day time staff are not helpful at all , pls buck up on yr empathy towards yr customers. It was amazing stay but its just about yr staff in the reception area need to be improve

Friends_and_family Family

8/10

Excellent

04 Jan 2020

Prithvi

Liked the apartment & amenities
Central location, close to many restaurants
Loved the landscaping, lovely pool & palm trees
Secluded & good security
Lovely view of Petronas twin towers & KL tower

Leisure Family

6/10

Pleasant

28 Dec 2019

John

Not quite up to standard expected.

Sadly the Kitchen worktop and main bedroom headboard covered was with ants, there was a strong foul smell in second bathroom, no spare loo paper in any of the three bathrooms, A real dissappointment after looking forward to a stay in a well respected hotel group property in the middle of KL. Good sized rooms in spacious apartments. Safe parking.

Friends_and_family Family

2/10

Poor

19 Dec 2019

Verified traveler

Terrible stay

Only good is security and location. Unit provided is terrible...everything is run down, dusty, dirty, ants crawling everywhere on tables top. Even on sofa!!!....very aged unit. Lots of improvement needed from units condition, to the service rendered by staff. The front desk lady with no name tag need to improve her service attitude....will never stay, quite disappointed with this residence group. Will avoid booking their properties in future. They seriously need to look into training of their staff. Should hv listen to others feedback online and choose others.

Friends_and_family Family

10/10

Exceptional

07 Dec 2019

Sharon

Breakfast was just ok, apartment was excellent.

Friends_and_family Family

8/10

Excellent

18 Nov 2019

Leslie

Great stay

Great home away from home

Friends_and_family Family

10/10

Exceptional

17 Nov 2019

Verified traveler

Clean environments, friendly staff & security is good! With swimming pool & cafes & restaurants within walking distance.

Friends_and_family Family

8/10

Excellent

12 Nov 2019

Sumayyah

pleasant stay

bathtub water leaked, mattress very hard, balcony doors cannot open, some furniture condition not good since i know the apartment not so new, breakfast is ok. service is good however can be faster and more efficient. overall a pleasant second time stay, thank you! :)

Friends_and_family Friends

8/10

Excellent

09 Nov 2019

Verified traveler

will recommend it! conveniet location. friendly staff. attentive.

Business_and_leisure Self

10/10

Exceptional

03 Nov 2019

Eyad

Excellent location , very safe , very spacious with nice balcony , very clean .

Business_and_leisure Self

4/10

Poor

13 Oct 2019

Verified traveler

Overall arrangment was not quite helpful. Not able to take credit card payment after check in at midnight, can’t arrange airport pick up service even though I left message through Expedia platform 2 days ago. No hair dryer in the room.

Business Self

6/10

Pleasant

12 Oct 2019

Edwin

Twice I have stayed in this property and twice the aircon for the second room is not working properly

Leisure Friends

10/10

Exceptional

16 Sep 2019

Datasonic Group

amazing stay

Family

8/10

Excellent

08 Sep 2019

Verified traveler

The apartment was spacious and in a great location

Leisure Friends

8/10

Excellent

29 Aug 2019

Verified traveler

Beautiful space and a great location just a short walk from Pavillion Shopping Centre

Business Self

4/10

Poor

15 Aug 2019

Verified traveler

Although it has an excellent location but I wouldn’t stay here again.
Staff are very friendly, but the property is old, squeaky wooden floors, fridge not working, kitchen smells, stains o. The wall and I n the bathroom, very limited options in the breakfast buffet.
First night I had a clogged sink and shower drain, I called and got them fixed, but still This should be taken care of before I step in to the room.
The only put 2 small water bottles in the room and when I called and asked for more I was charged for it.
I would definitely not stay in this property again.

Leisure Partner

6/10

Pleasant

12 Aug 2019

Mishal

Good overall.. room for improvement

They couldn’t locate my booking details at check in time!!! Otherwise for such place it’s good overall and the bed is extremely comfy!

Family

10/10

Exceptional

31 Jul 2019

Verified traveler

Good is serving. But food in the morning not good enough. Because every day the same.

Friends_and_family Partner

10/10

Exceptional

20 Jul 2019

Chevron

Fridge didn't work well, we stayed in 2165. Other than that, everything was perfect.

Leisure Friends

4/10

Poor

18 Jul 2019

Irshaad Kyzer

Concierge great
Reception hopeless
Ants in room,

Family

10/10

Exceptional

08 Jul 2019

Ram0516

The Room was cleaned and it has all the amenities.
Most of the dishes in the buffet breakfast were delicious and we enjoyed.

Leisure Family

4/10

Poor

27 Jun 2019

Wei MIng

One elevator in Tower 1 was out of service throughout our stay (3 days). This led to endless waiting, including service staff all waiting and sharing 1 elevator. This was our biggest issue.

The receptionist at checkin on Monday was less than interested and not warm in greeting, which is quite unlike Malaysian hospitality.

Family

8/10

Excellent

21 Jun 2019

Emileigh

Spacious

Very spacious. Love the bath room and their huge refrigerator.
Is just a bit troublesome to travel out. And a long walk to buy things.
Need to have cards to go in and out from guard house, a bit troublesome when taking taxi in and out from the location.
Even taxi get lost sometimes because the location turn in junction is not obvious.
It will be better for people who drive themselves.

8/10

Excellent

21 Jun 2019

Wycliffe

Very good

It was amazing

10/10

Exceptional

03 Jun 2019

Verified traveler

Excellent service and good location. And also, I love the restaurant and spa service fair price and good quality.

Business_and_leisure Self

4/10

Poor

28 Apr 2019

hidayah

The doors for the bedrooms and toilet cannot be closed fully. Also, due to the water disruption, my whole family wasn't able to take a shower AND WE WERE CHECKING OUT ON THAT DAY! More preparation and backup plan should have been in placed for such situation. This is my first and last time booking this apartment/hotel.

Leisure Family

10/10

Exceptional

01 Apr 2019

Verified traveler

Clean and nice property - definitely a go to for a comfortable accommodation!

Leisure Partner

4/10

Poor

14 Mar 2019

Steve

This property is in a great location - the golden triangle. Close to a number of shops and restaurants, malls etc... You get the picture.
Basically the heartland of KL city.

However, I would not recommend anyone stay here nor would I stay here again.
Cleanliness is appalling, the rooms smell really weird and the bathroom and everything else has questionable stains. Dust around the appliances, stains in the cups. I was even more disgusted when saw the cleaner rinse a used cup and put it right back without any use of detergent, gloves or a sponge!
I am not sure why this is advertised as a 5-star because it's far from 5-star. For the same money you will find a better hotel in the same vicinity.
Even the sheets had stains! Oh... and the air-con did not work in the lounge area and the one in the room worked but had a funny smell, which made it uncomfortable to use it.

The exterior is well done and great job to whoever took the photos of the rooms and surroundings. Did a good job to mask the reality of this place.

If you take anything from this review, it is... don't stay here.

Friends_and_family Partner

10/10

Exceptional

06 Mar 2019

Verified traveler

Very good hotel and great value.

Very spacious room and nicely furnished. My room came with a clothes washing machine which I am sure will be really useful for families or longer staying patrons. Staff service was prompt and nothing more I could ask for. Room was clean and wifi connection was good. Location is very near to the shopping district but in any case, getting around in taxi is very easy.

10/10

Exceptional

04 Mar 2019

Verified traveler

Location is very close to monorail and other transport
Alor markets and syreet food very close within walking distance
Property is however in need of upgrade but still very comfortable and affordable
Bonus is the 1 bedroom apartment with washing machine and dryer in the apartment

Leisure Family

8/10

Excellent

03 Mar 2019

Verified traveler

the design very luxury and modern. and very secure and safe

Leisure Friends

6/10

Pleasant

27 Feb 2019

Verified traveler

Too many problems when we first checked in. Sink was clogged. Bath tub plug was stuck so water can’t drain. There were ants everywhere. Safe batteries needed to be changed. Towels smelled like molds.

Leisure Family

6/10

Pleasant

07 Feb 2019

Saiful

Not bad

Could be better kept in the rooms especially the maintenance side

Family

6/10

Pleasant

24 Jan 2019

Verified traveler

Great location. Quick response.
Bed size was not as we payed for ( paid for king and got a queen bed). Refrigerator smelled bad.

Leisure Partner

10/10

Exceptional

24 Jan 2019

Verified traveler

Excellent stay.

Family

8/10

Excellent

21 Jan 2019

Verified traveler

The property was well presented, provided all the necessary amenities. Large apartments, well presented. for such a large place, limited towels at pool, lack of drinking water at the gym but would attend again. 24/7 front desk where always accommodating to any question

Leisure Family

6/10

Pleasant

17 Jan 2019

Christopher

The location is good , facacilities good. Just issues with:
1. Dirty cabinets under all sinks
2. Dirty fridge on shelves and ice dispenser
3. Bathtub not cleaned properly
4. Aircon on lounge not working properly
5. Needs a paint job in the room

Leisure Partner

4/10

Poor

17 Jan 2019

Verified traveler

We were very disappointed with the cleanliness, maintenance and service provided by this establishment. When we checked in, the room given had cockroaches in it, and when we asked for another room, it took a long time to get us one. Once we did transfer to the other room, the ceiling in the kitchen started to leak. It took a while for them to come rectify the situation. Also, the room was not equipped with bath towels which took a while for the housekeeping to provide. We will not be staying here again.

Friends_and_family Family

10/10

Exceptional

14 Jan 2019

Kin Hee

Great place to stay in Kuala Lumpur

Great place for a short stay or long stay. I loved the amenities. It was really home away from home.

10/10

Exceptional

12 Jan 2019

Doris

The biggest pro about this place is that it has washing machine and dryer inside! Super convenient so we don't need to bring lots of clothes. The room is spacious and its location is near FamilyMart (convenient store) and the monorail station, Raja Chulan (easy to access to Time Square, Lot10, Fahrenheit88!) The people there are all very professional and friendly!

The little cons about this place was there were missing things here and there in the room, such as spoons, glass from the kitchen and the bathroom. And some days they renew the hand towels with one and somedays with two. Overall, this doesn't affect much of our experience here since this is our second visit, we just don't want the hotel to think we stole something from them. Additionally, the left sink was clogged but fortunately we got two sinks hahaha

Also a BIG thank you to Norman from the reception. He was SUPER helpful and informative when we were asking for help. He went for that extra mile to not just only find the place that we were wishing to go, but also an alternative route that covers a much shorter distance than we thought. We deeply appreciate him for the help because it saved us A LOT of time. He deserves a pay rise!

We definitely recommend others to stay here if they want to hang around in KL city area!

Family