Name: Santa Grand Signature Kuala Lumpur
Address: No 36 Menara Santa Jalan Ampang, Kuala Lumpur, MY

8/10

Excellent

05 Jul 2026

Sabu

Tourism tax.

Partner

8/10

Excellent

04 Jul 2026

Mradula

The hotel staff were very helpful
Customer care was as excellent
The hotel was very good

Self

10/10

Exceptional

26 Jun 2026

Amanda

Loved the swimming pool and the upstairs bar area.
The rooms were clean and comfortable and the staff were so friendly and helpful.
Breakfast is an experience with so many tasty options.

Family

10/10

Exceptional

05 Jun 2026

Faunizan

Breakfast are delicious good spread

Partner

8/10

Excellent

14 May 2026

EDWIN KEE CHEONG

Clean room and friendly staff.

Breakfast has a decent variety from local fare like roti canai, nasi lemak, noodle soup, pancakes, bread station.

Location is average. There is no free parking even for guests. You'll need to pay for valet parking at RM 15 but that allows multiple entry.

Family

10/10

Exceptional

09 May 2026

Graeme

Good hotel good breakfast would recommend

Self

10/10

Exceptional

04 May 2026

sales

Perfect

10/10

Exceptional

30 Apr 2026

David

Good selection at breakfast
Ideal location close to underground train stop
Really good pool with a great view
Staff friendly and helpful

8/10

Excellent

21 Apr 2026

Mallika

I stayed at this hotel for 1 night and it was pleasant. The room was clean and well maintained, the staff were friendly and the location is central for tourist attractions. I recommend staying at this hotel.

Family

10/10

Exceptional

15 Apr 2026

August

Hotel service and care is always excellent in Asia. No difference with all the staff at Grand Santa Signature KL.
Hotel lobby is in the smaller side, but very comfy and clean and has all the amenities of bigger hotel.

Breakfast has many selection, but the western option is rather limited.
However seating is plentiful and all the staff were delightful. Cleanliness was also very good.

In our second stay within a week, we were given a larger room in the 2nd floor. We were quite pleased because the previous room in 7th floor was quite tiny.
The rooms were very clean. The bathroom was also clean and well equipped.
The AC which is very important, worked very well in both rooms.

Overall we are very pleased with our stay at Grand Santa Signature. We will definitely book again due to the above comments and its proximity to KLCC and other attractions.

Partner

8/10

Excellent

21 Mar 2026

Sarah

Good valu, mfortable hotel in a central location. Very good breakfast.

Partner

8/10

Excellent

02 Mar 2026

MARIA

Breakfast: staff are hardworking, although you can see in their faces that they are quite exhausted. I appreciate all the dining staff for your dedication for this job.

Quite a variety of food, it was average; not great! They ran out of roti one time, had to use packaged. Hey, at least, they provided. Pancakes, meh; Jams, Kaya, not good. Omelette station - good! Malaysian food - just ok. Fried rice was bland, Noodles were not great. My favourite were the fresh cut fruits, loaded on those! Guava juice, superb! Lamb dish - super great! Stick to this when you visit. Coffee - meh. Elevators are super busy, some guests are rude. If you want a peaceful breakfast, go before 0800.

Pool: a bit cold for us, as it was quite raining & thunderstorms. Although, summer time, this will be a great place to spend your afternoons after a long walk.

Rooms: We stayed x 4 nights, our linens were never changed. Pillows are horrible, too soft, overused and flat. Bath towels are clean but not white, over used. Too much dust in our room. If you inspect the windowsills, layer of dusts are present. Not great for those who have allergies.

Lemongrass tea: I was always looking forward to have this drink in the afternoon, drank couple of glasses before heading to our room.

Concierge/Valet/Doorman: all great, happy smiles.

Manager: wish he would get up and help his staff instead of always being seen on the computer. I know you have things to do too.

Photos in Expedia: that by the pool.
Sauna: nice

Partner

10/10

Exceptional

28 Feb 2026

Lisa

Very clean and comfortable. Room a little on the small side but for me travelling alone it was fine.
Location was ok for trips. Not too much around but a few restaurants within a few minutes walk.
Nice sky bar and swimming pool which is open until 10.30 which is great for an evening swim.
Enjoyed my stay.
Breakfast was fine and staff were helpful and polite and always greeted with a smile😁

10/10

Exceptional

14 Feb 2026

Kerryn

Lovely hotel, close enough to many attractions to walk.
The room was clean and well appointed and the buffet breakfast was excellent.
Great little convenience store attached to the hotel.
I also enjoyed the pool and cocktails.

Leisure Self

10/10

Exceptional

14 Feb 2026

Patricia

Wow! The views, the location, the rooftop pool, the staff, and the food was amazing! I could not be happier choosing this place.
Will highly recommend to others!

Leisure Self

10/10

Exceptional

10 Feb 2026

Joe

Amazing breakfast

8/10

Excellent

08 Feb 2026

ALEXANDRO

Good location, clean rooms

Business_and_leisure Family

10/10

Exceptional

30 Jan 2026

Laura

Rooms were clean, staff was amazing and friendly, and breakfast was great.

Friends_and_family Friends

10/10

Exceptional

22 Jan 2026

vasiliy

Very nice

10/10

Exceptional

20 Jan 2026

Rukshana

Excellent room even though tight on space. Really good views, Nice daily breakfast. Friendly, welcoming staff.

10/10

Exceptional

08 Jan 2026

Kilego

Clean hotel. Great staff. Good amenities. Prime location. Best breakfast.

Friends_and_family Friends

8/10

Excellent

05 Jan 2026

Rebecca

Location was good, breakfast had a nice selection and staff were helpful

Leisure Family

6/10

Pleasant

28 Dec 2025

Sumaiya

For older customers, scanning QR code to order room service food is not helpful. Please have option for having printed menu in the room. I was traveling with my mother. On the day of checkout, we needed someone to take luggage from our room to concierge. My mom cannot walk with luggage due to old age. Unfortunately didn’t get help. Also, during breakfast, she needed help with carrying of some heavy plates, which we didn’t find waiters available. Please be considerate and respectful to senior citizens. It is really tough for older people to navigate through. Also the rooms are a bit cozy, so not much space.

Leisure Family

8/10

Excellent

21 Dec 2025

Glenrory

Central to most things, the hotel staff was helpful in providing advice on where to go and what to see.

Leisure Self

10/10

Exceptional

21 Dec 2025

Rodrigo

We had a very nice vew of patrona towers and the antenna tower. Our room was in the corner 12th floor.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Mohamed Mifhar

I had a wonderful stay at this hotel. The staff were friendly and very helpful throughout my visit. The breakfast options were absolutely marvelous with plenty to choose from. Housekeeping did a fantastic job and kept the room spotless every day. The location is also great — pretty much walking distance to shopping and many nearby attractions. Highly recommended!

10/10

Exceptional

03 Dec 2025

Charlotte

Great location, fab breakfast, comfortable and spacious room

Self

10/10

Exceptional

27 Nov 2025

Amanda

Our room was very homely and clean. We felt very comfortable at the hotel.
All hotel staff were very friendly and helpful.
The view from the Rooftop and the pool was very good. Stunning views!
It would have been good if the pool was heated a little - thought it was a bit too cold for us.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

shonoya

The internet was fast, the breakfast was absolutely amazing!

Leisure Self

8/10

Excellent

08 Nov 2025

Luke

Hotel was very good. Staff particularly friendly and helpful. The lobby area just as pictured, very relaxing area. Good WiFi throughout. Pool area was excellent for views and great place to relax.
Breakfast had a good selection and really tasty. We really liked our room and the view. Bathroom very clean.
Only prevented from getting an “excellent rating” because there was small debris under bed and side of fridge.
Would stay here again when we visit 👍

Partner

8/10

Excellent

08 Nov 2025

HOI

Everything was good except the blanket sheets had smell.

Leisure Friends

8/10

Excellent

31 Oct 2025

Andrew

The view

Leisure Partner

10/10

Exceptional

29 Oct 2025

Michael

The room was always spotless and ALL the staff were very friendly and helpful. The hotel location was within walking distance from the train and mono rail stations or a little longer to Petronas Towers and KLCC or take a cheap GRAB car to most attractions.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Hosouk

Had a great stay here, very good location, easily accessible from the airport and excellent cleaning service

Leisure Friends

2/10

Poor

09 Oct 2025

Aneesa

We had booked 3 nights in a deluxe room but left this hotel and paid £15 more per night to stay at Royal Hotel Signature. There was a smell in the room which felt lile mould and dirty socks. I asked to change rooms and was advised that house keeping had checked the room and noted that there isnt an issue with regards to smell. I also mentioned to them that the safe was not working (which they didnt fix when they said they would). We also had an ironing board in the room but no iron, the bathroom was small and the walls had marks all over them. The lobby, pool and restaurant were all fantastic and the service given by Zamal was above and beyond. It is a shame that the other staff members at reception were not as helpful and that the room did not live up to expectations. I would not recommend staying here. The manager on duty that night declined to change my room but when I complained to expedia they offered to change my room at 2am. By this point I was no longer interested and wanted to leave. Ive stayed in hotels all over asia as I am travelling for months and this has been one of the worst hotels I've stayed in because of the reception desk's service and the low standard of the room. Pay a tiny bit more and stay in a 5 star hotel in the centre of town.

Leisure Family_with_children

8/10

Excellent

06 Oct 2025

Joanna

Room was spacious and clean. In a great area easy scooter ride to main attractions.
Breakfast was disappointing and the same each day

Leisure Partner

8/10

Excellent

30 Sep 2025

Youcef

Good breakfast

10/10

Exceptional

27 Sep 2025

Edward

the hotel offers a large and varied breakfast and has a lovely rooftop swimming pool. the bed was very comfortable and the shower was very good too. it’s pretty well located too.

Self

8/10

Excellent

25 Sep 2025

Khalid

Refrigerator in the room did not work staff was great though.

Business_and_leisure Self

10/10

Exceptional

24 Sep 2025

Abbas Adnan Abbas

Thanks

10/10

Exceptional

08 Sep 2025

Seun

Lovely stay. Room was a little small but just like the pictures. Rubel was lovely and cleaned our room very well.

Leisure Partner

8/10

Excellent

06 Sep 2025

Wei Ee

Ok option

Tired hotel that has weathered a mini storm. \"Not bad but not good\" location. Near an mrt station but useless if you travel mostly by car.

Business Partner

10/10

Exceptional

31 Aug 2025

Syed

Very convenient and comfortable stay. Easy access to everything

Leisure Self

10/10

Exceptional

28 Jul 2025

Rym

Staff and location

Leisure Family

10/10

Exceptional

07 Jul 2025

Shay

everything is great,room is clean, great food,friendly staff,great location

Leisure

6/10

Pleasant

02 Jul 2025

Wilma

okay place for short stay

Leisure Self

10/10

Exceptional

26 Jun 2025

Jeral

I loved the views from the rooftop, there you have the gym and the pool has view to petronas towers and the KL tower

Leisure Friends

10/10

Exceptional

24 Jun 2025

Victoria

Convenient, great location, helpful staff!

Business_and_leisure Partner

8/10

Excellent

31 May 2025

Cindy

Staff very helpful and accommodating, many amenities offered, nice pool and work-out facility, very clean and room service offered daily (compared to other hotels in Malaysia that offer it every 2nd day!) Location in a safe area and some stores & restaurants are walking distance, but to reach the main tourists attractions, one must take a taxi (or bus that is an 8 minute walk!) Additionally, daily breakfast (wide variety) is included for all guests.

Leisure Family

10/10

Exceptional

24 Apr 2025

Karim

Excellent, would recommend!

10/10

Exceptional

05 Mar 2025

Kostyantyn

Great place with free transfer from/to airport

Friends_and_family Friends

8/10

Excellent

04 Mar 2025

Sushil

Nice and clean hotel. The staff is very helpful and courteous. The location is quite good. Is close to a lot of landmarks. Definitely close to several places by taxi drive of 10-15 min. The breakfast was pretty good with several options. The staff was quick to clear tables. We stayed for three nights there.
It is a great place for the price!

Leisure Family

6/10

Pleasant

18 Jan 2025

Natalie

A fairly new hotel, in a great location with comfy beds and great wifi.
Rooms are very small, with not many comforts.
Reception staff were not very friendly or approachable, felt like it was a hassle to them to ask questions. If breakfast is your thing don’t book here unless you LOVE Asian food including fish head curry for breakfast! & super strong coffee. Breakfast area is set up all wrong making it truly chaotic and not relaxing at all. Lifts were terrible, 3 on offer but was always left waiting for a long time. Housekeeping room attendants only did bare minimum, whether you were in the room or not. Had to ask to get the bed made and you were lucky if you got the right number of clean towels for guests in the room. Overall I would not recommend staying here and would not stay again.

Leisure Family

6/10

Pleasant

12 Jan 2025

Andrea

Good location for metro. Staff in housekeeping and concierge great, really friendly and very helpful. Choice of drinks at dinner and in Sky Lounge poor and not sure what was happening with lifts, felt like we spent alot of time waiting or going up and down unneccessarily. If the breakfast area was sorted out and food quality was better, it would be a more relaxing experience. We tried breakfast once and didnt go again as a nightmare

Leisure Partner

10/10

Exceptional

05 Jan 2025

Tan Cheng

Clean Place and they Staff friendly

Business Family

10/10

Exceptional

04 Jan 2025

Timothy

We thoroughly enjoyed our stay here! Reception staff and poolside staff offered excellent service. The bartender was very professional and very helpful with choosing our drinks.

Leisure Family

6/10

Pleasant

01 Jan 2025

Azraa

We booked two rooms for four nights, overall our stay was okay. Initially we were given rooms on the 4th floor. This was horrible because the breakfast area is on the 3rd floor and from 6.30 in the morning you hear plates clanking, this didn't allow us to sleep. We could only move rooms on the third night due to no available rooms. Between the two rooms we had, the one was much smaller and very cramped.

Friends_and_family Family

8/10

Excellent

24 Dec 2024

Adam

Nice stay in good location

Good hotel, good location and friendly staff. Breakfast is average and limited space if going after 9am needs more tables.

Partner

6/10

Pleasant

11 Dec 2024

Ali

Despite the location and clean rooms, I did not enjoy the stay at Santa Grand. The customer service is not at the level you expect it to be, i.e. staff is not rude but a bit cold and unhelpful... Like they dont want to be there.... Anyways... I am glad I only booked for one day

Leisure Partner

8/10

Excellent

05 Dec 2024

Jane

We really enjoyed the rooftop pool area, which could use more lounge chairs. The staff was very attentive and quick to assist you so thumbs up to them! The hotel was located in close proximity to a lot of sites so we walked. There were a lot of guests so breakfast was somewhat crazy… plenty of food but it disappeared rather quickly. I really can’t complain but could have used more fresh fruit and granola cereal with dried fruit selection. Other than that, I would stay there again.

Leisure Partner

10/10

Exceptional

01 Dec 2024

Judith

Location really handy to all the main sites and tube station 5 mins walk away. It’s walkable to Colonial district , Petronas Towers and monorail. Plus several shopping mauls. I was on 15th floor with great views of the city ( worth the extra payment) , especially at night with the colourful light show. Breakfast area can be busy (7.30am was better than 8.00 onwards. Varied choice of food, including 2 choices of fresh fruit daily. Checkin was fast and efficient. Staff very friendly and attentive. Rooms clean and well equipped. Would stay again. Overall good value.

Leisure Self

10/10

Exceptional

12 Nov 2024

Teng Hao

Great check in experience

Check in was prompt. Hotel tax was collected on check in. Property was near to major mall so it was convenient to get stuff.

Self

10/10

Exceptional

05 Nov 2024

Mohammad

Excellent staff great location
Would recommend this hotel to anyone visiting malaysia

Leisure Partner

10/10

Exceptional

02 Nov 2024

Greig

Suited our needs for 3 days, clean and good breakfast.

8/10

Excellent

11 Oct 2024

Ana

Malaysian food in restaurant was great and very good value. Rooftop has great views and pool.

Leisure Partner

8/10

Excellent

08 Oct 2024

RATNALU UMASHANKAR

very good

Leisure Family

6/10

Pleasant

09 Sep 2024

Rebecca

Fair pricing and building looks new. Breakfast buffet need improvement

Business_and_leisure Partner

4/10

Poor

23 Aug 2024

Verified traveler

Terrible breakfast. No continental breakfast, only local food. Struggled every morning to snap something healthy and good

Self

8/10

Excellent

11 Aug 2024

shyang het

The breakfast spread was excellent .

Friends_and_family Family

10/10

Exceptional

31 Jul 2024

Penelope

Good:
Good central location near light rail and monorail, and also walkable to many city sights.
The Jakel mall next door had a huge supermarket / hypermarket and various food outlets and restaurants.
Amazing views of city skyline and forest park (if you were lucky enough to be on the right side of the building and on an upper floor, as I was).
Nice pool, also with great view.
Good variety and quality in breakfast buffet - I was there for 6 days and didn't get sick of it.
Reception and concierge staff were very helpful and polite.
Quiet in room despite being on a busy road.
overall I thought good value for money. If I ever went back to Kuala Lumpur I would stay there again.

Not quite so good:
Pool area very crowded at peak afternoon times - lack of seating.
The piano music playing in the corridors got pretty monotonous after a few days and could be heard in the room
Housekeeping was a bit variable in terms of time of day. I had to ask for spare toilet paper rather than waiting for it to run out.

Leisure Self

10/10

Exceptional

19 Jul 2024

Suzanne

Really lovely hotel. Perfectly situated for walking most of KL, also near the metro if you prefer not to walk. Within 30 mins on foot, lots of dining options. Super helpful staff, concierge service was fantastic. 24 hour shop on site which is very handy.

Leisure Family

6/10

Pleasant

10 Jul 2024

Conall

Lots of noise at night.

Leisure Family_with_children

8/10

Excellent

23 Jun 2024

Sanzida

KL holiday

This was our first visit to Kuala Lampur, hotel was really nice, staff were super friendly and good location as its online 15min walk to the Petronas towers. Would definitely stay there again.

Partner

10/10

Exceptional

09 May 2024

Sinan

I liked everything specially the breakfast.
No complaning.
It was awasome.

Leisure Friends

10/10

Exceptional

18 Mar 2024

Kerrie

Close to 2 train stations most sites only 2 stops away. Convenience store on premises. Pool lovely to cool off but very hot during day. Breakfast good lots of options but busy when tour group is there..staff lovely. Some food was cold even though we were there at opening. Need to keep lids closed or on heat. Overall loved our stay there.

Leisure Partner

8/10

Excellent

12 Mar 2024

Maria Rona

Staff are very good…we had some health issues and they help us very very good…the staff were very helpful. The best….the hotel is very clean and the breakfast is excellent so much varieties of food. Love it and walkable to great tourist attractions.

Leisure Friends

8/10

Excellent

06 Mar 2024

shelley

Super Santa

Excellent stay. The room was exceptionally clean. The room is compact but every inch of space is well utilized. Conveniently located 15-20minute walk to Petronas Towers in 1 direction, Merdeka in another and also to Chinatown. Had a beautiful view of Menara Tower and Petronas Towers

Partner

6/10

Pleasant

15 Feb 2024

Jennifer

Not super happy but does have great WiFi

Well, the bloody hotel maid threw away my £100 shampoo and conditioner I had left by mistake in another room, so that was a crappy start to the day. Especially as the hotel front desk denied anything was found. Lies.

The reception guy was pretty snotty by pressing the night before I return ALL three hotel cards given to me (I asked for an extra as I had forgotten the other in the room). Seriously, you're that hard up on plastic keys? Maybe you'd have money if you STOP LEAVING OPEN THE HOTEL FRONT DOOR TO THAT WASTES ELECTRICITY.

The smaller room I checked into was just as clean as the suite, with comfortable beds and pillows. Bit have a TOP SHEET FGS. The duvet is too warm without the AC and the AC blasting means one gets cold too quickly. Seriously, you're 5-star, act like it.

Wifi just as excellent as uploads and downloads, and sockets by the bed. Very good shower temperature options and pressure. Good soundproofing although the din of the eating area does rise when you step outside your door, so ask for an upper floor (I was on floor 11).

Hotel gym is surprisingly decent with free weights, a machine, treadmills, exercise balls. Small, but clean and decent, even if does get a bit too warm despite the AC.

The included breakfast is decent enough.

Self

10/10

Exceptional

09 Feb 2024

Darren

Awesome

Great place to stay , not too far out from the main hub and train station, staff all very friendly and welcoming

Partner

4/10

Poor

08 Feb 2024

Aun

Negative ratings for email responsiveness

Wrote in more than a week before check-in regarding toilet amenities and till date (checkout) and there's no response.

Hair found in towel, called and replacement was reasonable (as we have left the room for meal). Following day, hair found in face towel! Didn't ask for replacement as not intent to use Though clean towels but hair found shows hygiene level need to improve.

Room has smell but bearable and so didn't ask for room change. Water flowing sound can be heard but didn't affect my spouse sleep and so didn't request room change. (Most likely water flowing from upstairs guests' showering).

Bed was comfortable and room considered spacious.

Room was right bedside lift, can be noisy if other guests talked loudly at lift lobby.

High floor seems to have been reserved for other non-ASEAN /non-Asian (should know which group I'm referring to. Unable to confirm if we are the 'non-identified' ones.

For your consideration if assigned room 410.

Partner

10/10

Exceptional

07 Feb 2024

Paul

Lovely hotels in KL

A modern, comfortable luxury hotel, which is centrally located and within easy walking distance of the MRT and the Petronas Towers. A great breakfast and roof top swimming pool facilities. I would highly recommend this hotel.

Self

10/10

Exceptional

23 Dec 2023

REZA JAAFAR

Value for money at a great location

New hotel which brought Value for money at a great location. 5 mins walk from LRT.

Partner

8/10

Excellent

22 Dec 2023

Vileth

Very good service nice and clean.

6/10

Pleasant

12 Dec 2023

Johari Selamat

Generally I’m happy with everything. Place was clean. Quite peaceful but I suggest to not take level 4 rooms as they are too close to the dining area which was on level 3. Can get quite disturbing with the noise. What stopped me from giving an excellent review this time round was that the door to the room was not working for our 3 days 2 nights stay there. We reported at least twice or thrice and was told that it would be looked into but sadly it was not addressed. Basically we could not lock the door. Upon closing anyone could just open it and walk in. We had to put everything in a safe and brought some valuables around with us. We could have asked for another room but we really really really had faith in the efficiency of the hotel. I used to have no issue with staying here but that incident has made me rethink any future decision.

Leisure Family

10/10

Exceptional

10 Nov 2023

Edward

Well located and good standard with breakfast included. Pool on rooftop gives added dimension!

Leisure Family

10/10

Exceptional

25 Oct 2023

Elton

Excellent value for what you get from this 4 stars property. I won't categorize it as a luxury hotel - it's more of an upper-scale modern property.

It's conveniently located with a 5 mins walk to the closest LRT station and 20 mins walk to KLCC. A supermarket is located right behind the hotel if you need to grab something quick.

The breakfast included in the room rate offers both local and western food choices, and everything I tried tasted decent. The rooftop pool offers unobstructed views of the KL Tower and also a side view of the Petronas Twin Towers. Highly recommended.

Leisure Self

6/10

Pleasant

16 Oct 2023

Cristina

Bello a un alto costo

We were 16 people in 8 rooms and everything was fabulous and satisfactory until, on the 10th floor, a bracelet was stolen from one of the rooms. The simplest bracelet was made of red thread with an amber stone and we filed a complaint, leaving at 5:00 am and surprise, the roommate of the lady from the robbery tells me that all her souvenirs from Japan and some from Malaysia were also stolen from her.

Friends_and_family Friends

8/10

Excellent

03 Oct 2023

Daniel

Very good hotel, good value

Excellent hotel, very pleasant and helpful staff.
Only criticism is that the restaurant had a very limited menu for dinner and almost no customers-perhaps they all eat out?

Self

10/10

Exceptional

09 Sep 2023

Dan

Great hotel, great location and plenty of choices for breakfast.

Leisure Family

10/10

Exceptional

29 Aug 2023

Janet M

Fantastic overall this Hotel.

Amazing hotel, with fantastic services, all staff are so kind, caring, friendly, clean and very helpful. Delicious breakfast and are the best overall I have travelled. Awesome clean swimming pool. Will come back soon. Highly recommend.

Friends_and_family Friends

10/10

Exceptional

10 Aug 2023

alexander

We like this property

8/10

Excellent

09 Jul 2023

SAIFUL HADI

The cafeteria for breakfast is small. Lack of variety of food and cramped space due to cafe size is small.

My room on level 2 is noisy due to the kitchen in level 3.

Business_and_leisure Partner

6/10

Pleasant

05 Jul 2023

Lisa

It was fine. Nothing outstanding. Staff for check in were a little disorganised, swapped in the middle and took a while, but bag drop was efficient and they moved the roo.ing so our party were on the same floor (though not adjacent). Beds comfy, thiugh room spacw quite small. Shower pressure good and eniugh towels.
Breakfast was VERY busy for the space given, lifts were not helpful for moving the large numbers of people up and down the hotel.
Pool was OK, 4 sunloungers. Rooftop \"lounge\" 4 tables and chairs, pool towels available and all very clean. View was nice

Leisure Friends

10/10

Exceptional

27 May 2023

Erick

Excellent place to stay. Clean , confortable and in a good location. The roof top pool was wow !

Leisure Self

4/10

Poor

19 May 2023

Claire

Slow Checkin

Checkin took ages (about 20 min) despite their not being a queue. Reckon if there were 2 customers in front we would have waited an hour!

Partner

10/10

Exceptional

19 May 2023

Sandra

Great hotel and breakfadt for the price. Although it was really busy at breakfast. Easy access to LRT to go to Baku cave, Chinatown and Little India. Nice pool and bar. You can see KL tower and twin towers from hotel pool.

Leisure Friends

6/10

Pleasant

27 Apr 2023

Verified traveler

We believe it was a 4-star rated hotel years ago but it's wearing out without proper repairs. There was no hot water in day 3 and the only customer lift was out of order in one day, we had to take the truck lift at the back.

However, for the price it charged, the swimming pool is good and clean, a good sized room and convenient location to the heart of the city.

Partner

2/10

Poor

25 Apr 2023

Verified traveler

Staff will not respect your privacy.

The staff were nice enough and the hotel room was tiny. That's all ok but the most shocking thing that happened is that my room had a \"do not disturb\" sign on the door. The cleaning staff ignored this and opened the door while I was wearing no clothes. I reported to the front desk and didn't even get an apology. They said a manager would call me back but never did. I do not recommend this place.

Partner

10/10

Exceptional

16 Apr 2023

Behzad

A nice 4 star hotel handy for short stay

The highlights are: location, cleanness, new-built, comfortable designed rooms and attentive and polite staff (Mugie was especially so helpful and kind)

Self

10/10

Exceptional

25 Feb 2023

Keith

Exceptional.

I love this hotel. The staff are fantastic, the location is superb (about 1mile from Klcc) and breakfast was excellent.
I cant fault the hotel, I’ll definitely stay here again.

Self