The Face Suites

Malaysia , Kuala Lumpur
KUALA LUMPUR, Jalan Sultan Ismail, 1020
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100 reviews shown

8/10

Excellent

17 Apr 2026

Mark

Checking takes some time , lifts are smooth but .not very often

Partner

10/10

Exceptional

06 Apr 2026

Muhammad Zain

A truly outstanding stay — the hotel excels in both comfort and service. The rooms are exceptionally spacious, providing a sense of luxury and relaxation that is hard to find. The swimming pool is a standout feature, beautifully maintained and ideal for unwinding after a long day. Service throughout the hotel was impeccable, with staff demonstrating professionalism, attentiveness, and genuine hospitality. Every aspect of the experience was delivered to a high standard, making this a property I would highly recommend and gladly return to.

Self

10/10

Exceptional

31 Mar 2026

Rodrigo Enrique

Food was really good and fresh, rooms are spacious and the view of the pool is amazing.Worth the money

6/10

Pleasant

06 Mar 2026

Daewon

Room was ok. But there were 3 or 4 more accommodations had existed in the same building.

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Cedric

The rooms are clean and it's pretty good value for the money. 5 star hotel rating is a bit generous considering the amenities are not that superb, and staff range from very friendly and helpful to a bit confused.The area is fairly central which is nice. Elevators are slow, especially to the pool, but it's not the biggest deal. Speaking of the pool, it's cool but rather crowded.

Friends

10/10

Exceptional

17 Feb 2026

Mark

Massive apartment room. Nice and clean and very comfortable. Supplied bottles of water every morning which is a life saver

Friends_and_family Friends

8/10

Excellent

16 Feb 2026

Toichi

Room size and amenities were very good

Leisure Family

10/10

Exceptional

15 Feb 2026

Anusha

At the Faces hotel the room was good but the hot water is really hot so you need to be careful. The breakfast was an average. Location was great

Friends

8/10

Excellent

12 Feb 2026

Khalid

The room was clean, functional, and tidied daily. While not the most luxurious, it was spacious enough for a comfortable stay. The pool and gym facilities were quite nice, and overall, the property is well-suited for a short visit of a few days. The reception and concierge staff were exceptionally polite and accommodating.

My first assigned room had some issues—specifically, the bedroom air conditioning wasn't working properly, and the unit itself appeared worn, with stained floors and surfaces. When I raised these concerns, management first attempted to resolve the problems and then promptly moved me to a different unit.

Leisure Self

10/10

Exceptional

12 Feb 2026

Jamshid

Excellent

10/10

Exceptional

02 Feb 2026

Rowena

Love the apartment style hotel room: spacious, clean, beds are comfortable, bathroom is spacious. Breakfast buffet was great. Hotel location is good, walking distance to shopping centres and night market. Check in and out were fast.

2/10

Poor

02 Feb 2026

Angie

Upon checking in late at night, my friends and I were horrified to encounter multiple cockroaches both outside and inside our room. Despite our request for a room change, we were informed that the hotel was fully booked, leaving us with no choice but to endure the presence of pests. The staff member from housekeeping who was sent to address the issue simply sprayed insecticide instead of providing a proper solution.

Furthermore, the following day, we returned to our room to find used towels left in the bathtub, indicating a lack of attention to cleanliness and hygiene standards. To make matters worse, we discovered even larger cockroaches in the living room area, further adding to our discomfort and distress.

To add to our disappointment, essential amenities such as face and hand towels were not provided, and the bath gel ran out while we were in the middle of showering, causing inconvenience and frustration.

The discrepancies between the appealing photographs of the hotel room and its actual state were stark, indicating a need renovation and improvement to maintain basic hygiene.

This was meant to be a relaxing weekend get away turned into a nightmare due to several unacceptable incidents. I would avoid this hotel at all cost.

Leisure Friends

10/10

Exceptional

17 Jan 2026

MAURIZIO

Super!!!

10/10

Exceptional

15 Jan 2026

Edith Castro

I love everything
The room has 2 bedrooms
This is the best experience I ever have

Leisure Family

4/10

Poor

11 Jan 2026

Saman

This hotel does not meet 5-star luxury standards, mainly due to poor service and lack of attention to guests. Check-in was delayed by over 40 minutes, and the room was not ready upon arrival. Unlike standard 5-star hotels, there was no luggage assistance or room escort. We had to carry our own luggage and navigate a large, confusing building with multiple elevator, asking staff for directions along the way.

Despite submitting a clear special request for a high floor, good lighting, and city view, we were given a suite with a blocked view and very little natural light. The request was completely ignored. When asking to change rooms, staff initially said no rooms were available, then later offered only a more expensive room with the same blocked view, which felt dismissive and unfair.

Additionally, the room did not have a smart TV—only cable TV, which is outdated for a hotel claiming “5-star luxury“ status. When we requested an HDMI cable or a TV change, the staff made no effort to accommodate and provided no follow-up, simply stating it was not possible.

Overall, while the building may appear luxurious, the service, guest handling, and amenities fall well below 5-star expectations.

Leisure Family

8/10

Excellent

03 Jan 2026

Lucy

The hotel is a good hotel but with a few changes could be excellent.
The rooms are spacey with nice views and the beds very comfortable BUT the lifts are a total nightmare with queuing and overcrowding commonplace.
We stayed 3 nights and didn’t get our room cleaned once. Housekeeping seemed over loaded with too much work on. We called down for extra towels to use the pool and I’m still waiting for those!
There’s not enough sun beds at the pool. We didn’t get to use one at all during our stay which isn’t ideal for a winter sun break!
Breakfast is in the sister hotel next door which is strange because they won’t let you use the pool in this hotel…….

6/10

Pleasant

02 Jan 2026

Sean

Room was very spacious and decor was nice. Sofa was dusty and needed cushions, quite uncomfortable without them.
Some staff were very rude ... There are other brands in the same building and they are rude to residents who are not with their brand. A staff member in the bat looked to get me to pay MYR500 cash to himself for a better table at new years eve!

Partner

4/10

Poor

28 Dec 2025

LOUGEL

I’m not happy with the hotel front staff how she handle our situation. I don’t feel we are welcomed in that hotel. They accommodate white people very well before us when it’s my turn front staff said it’s to early to check in , we were there since 4:00 am in the hotel, it’s 2:55 pm just 5 minutes before 3:00 pm and she said it’s still early. I don't see any customer service , we beg to please check us in coz we don’t have sleep for couple of hours . Washing machine is broken needs to be fixed multiple times, they have kitchen but unable to provide pots so we can cook our meal. Kitchen is just a display they only have 1 frying pan they said they don't have any extra pots or pans that they can’t lend us.

10/10

Exceptional

15 Dec 2025

Y C David

Very spacious

10/10

Exceptional

30 Nov 2025

Karen

We just finished an unbelievable time in Kuala Lumpur. The Face Suites was a solud part of our time there. The rooftop infinity pool was one of our favourite memories.

6/10

Pleasant

22 Nov 2025

Chin Joo

-Front desk and conceirge don't look interested.
-Poor sound proofing. I can hear the traffic even on the 19th floor.
-Prayers at 5am.

Business

10/10

Exceptional

16 Nov 2025

Suman

Convenient

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Enjoyed having a microwave fridge and eashing machine in the rrom loved the lay out. Staff was very efficient and helpful.
Clean environment. The pool with a picturesque view. This place gives appartment vibes. Good location. Near station

Leisure Family

2/10

Poor

01 Nov 2025

Salman

I arrived and it looked like a Chinatown street market. People everywhere, cops whistling, cars blocking entrances, not a very 5 star feeling. It’s confusing with 2 buildings that both say the word face on it, making it difficult to know which one you’re even in, I waited 40 minutes to check in to only realize I was to check in on the other building called platinum suites. When I went there, they said check in was down and to come back in a few hours?? Never heard of that at any hotel let alone 5 stars.

When I was finally let into the room I paid for, it was a nice room although it just felt dated. There was an old school hot water switch that needed to be turned on. The shower even with hot water switch on, gave me hot water for all of 10 minutes max. If you have 2 people with you in the room, you need to shower at different times.

The breakfast buffet was fine, although nothing crazy. I was leaving for the day and forgot to fill my water bottle up so I went to fill it at the breakfast buffet (I paid for), and was denied saying that wasn’t allowed. This sort of nickel and diming is what I’d expect at your average Holiday Inn, not a 5 star suite.

I had a long day and wanted to hit the pool for just 20 minutes before it closed at 10 pm. Not an unreasonable thing to want to do. However to my complete surprise, I got in at 9:40 and not even 5 minutes later, a guard with his whistle started barking orders to everyone saying pools closed. Would recommend any other hotel

Leisure Family

2/10

Poor

26 Oct 2025

hangjuan

The hotel has a great location, plenty of water, and is spacious, but it has too many shortcomings. I stayed in Building C, and I couldn't get to the pool with the Petronas Twin Towers as shown in their promotional photos. The promotional photos seem to show it in the building next door, so I couldn't get there! The pool upstairs only had a small view of the Petronas Twin Towers from one angle. The pool was very small, the security guard was very rude, the rooms smelled bad, and there was inexplicable singing, especially after 5 a.m. The elevator was really slow, and we even sank down once when we were in the elevator. It was so shaky and wobbly, it was a real safety hazard! Lightning protection! !!!

8/10

Excellent

26 Oct 2025

Truong Vanhoang

Clean and nice

8/10

Excellent

15 Oct 2025

Abdurrahman

The room was clean and spacious. Breakfast was great. The location was central and the towers were in walking distance. Unfortunately the infinity pool was crowded and very cold which was not great given that the weather was chilly.

Leisure Partner

4/10

Poor

07 Oct 2025

Brooke Meredith

We had something stolen from our room which put a damper on everything. The lack of accountability, care or follow up was non existant. It was something of my daughters (16) and she remained heartbroken for the rest of the trip. The property itself is good but be very careful of your belongings if you choose to stay.

Leisure Family

10/10

Exceptional

26 Sep 2025

ivan

Todo está muy bien exelente hotel para quedarse varios días, fue un apartamento grande con lavadora y cocina muy completo y cómodo lo recomiendo 💯

Leisure Partner

10/10

Exceptional

24 Sep 2025

John

Great Stay!

It was a good visit and the pool was amazing!

Partner

10/10

Exceptional

18 Sep 2025

Prabhakaran

Nice hotel, enjoyed our stay would highly recommend.

Family_with_children

10/10

Exceptional

16 Sep 2025

Oleg

The suite was a suprise: 3 large rooms with large bathroom, ACs in each room, washer machine and fridge included.

Leisure Partner

4/10

Poor

15 Sep 2025

David

Avoid staying here. The lifts are utterly inadequate. You will wait over an hour on the upper floors to get down stairs, or like we had to, take the stairs in 30 degree heat. Management utterly uninterested. Flat was adequate, but the facilities are barely so. Despite being accommodation for 4 you get 2 or 3 of everything. Starting to get shabby and not entirely clean. Bar is not good and the food very poor. Pool was closed for most of our stay, but the seats were broken and it had a very unloved air about it. Check-in staff were rude and unhelpful. Check out was polite but disinterested in complaints. I was encouraged to give a bad review rather than being offered any solutions.
Don’t stay here. There are many much better options.

Leisure Family

6/10

Pleasant

05 Sep 2025

Ronke

This unfortunately isn’t a 5 star property. The lobby looks lovely but upon arrival (around 5pm) the 2 members of staff I dealt with were quite rude and kurt so it didn’t leave a great first impression.

The room itself was somewhat clean but the sink in our bathroom didn’t drain properly. We stayed in a 2 bed apartment and there was only 1 mirror in the whole apartment (just the bathroom) ! The AC and general appliances in the room were quite old, the TV for example was so dated it didn’t even have chromecast! The apartment also seemed to lack adequate lighting as the whole space felt a bit dark. The hallways were also always very stuffy (due to no AC) and due to the lack of lifts it usually took a while for a lift to arrive (we were on the 40th floor). Overall, I don’t think I would return as there are plenty of better quality 5 star hotels in KL!

Leisure Family

8/10

Excellent

11 Aug 2025

Brentha

Great Stay with Top Amenities, Close to Attraction

We had a wonderful stay with excellent amenities, including a skydeck bar, swimming pool, gym, and restaurant on the 51st floor. The rooms were spacious, clean, and well-maintained, with kitchen facilities, a fridge, and a washing machine. Major attractions like the Twin Towers and KLCC are within walking distance. The only drawback was the long wait time for the elevator due to the high number of tourists and inter-floor traffic. Overall, it was great value for money, and our family of four, including a child, thoroughly enjoyed the stay.

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Nicholas

Really practical and spacious stay with a killer rooftop pool. Getting a bit too busy compared to the last trip - means the great pool is less cool, and the lifts are a huge pain especially at checkout. Stayed in a higher class room than last time, but it actually felt less space and the view was substantially worse. A bit disappointing but still a really great place for families in terms of price, location and space.

Leisure Family

6/10

Pleasant

06 Aug 2025

Vincent

Location is good

Leisure Family

2/10

Poor

27 Jul 2025

Jil

Right after checking in, I found bugs in the room. It was disgusting. I immediately informed the staff, but they didn’t offer any help, no apology, and acted completely uninterested. That alone should’ve been enough to leave.

On top of that, the hotel is confusing — they don’t explain anything, not even how to get to your room. Not all elevators go to every floor, and no one bothered to mention that, so I wasted time trying to figure it out on my own.

The service overall was rude and careless, and the cleanliness was clearly not a priority. I’m really disappointed and can’t recommend this hotel to anyone. Definitely not worth the money.

Business_and_leisure Family

10/10

Exceptional

25 Jul 2025

Azlina

Excellent stay

The place was brilliant. It was spacious. We got a view of kl tower and merdeka 118. Overall can't fault our stay. Infinity pool was the best. You can see klcc, kl tower and merdeka 118.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Kathy

Great stay
Joy the server upstairs was amazing with many great recommendations.
Highly recommend

Self

4/10

Poor

19 Jul 2025

Yixiang

This was one of the worst stays in my past Expedia experience. The room was spacious, but not clean when we arrived. The location and view from the top floor were great. Yet the elevators were extremely slow, adding 5 minutes both ways.

Our room was opened unannounced by a worker while we were trying to relax in the room, and he immediately left without any explanation, making us feel unsafe in the hotel.

The building was shared with multiple hotel providers, and the lobby was quite busy and unorganised.

Please stay away from this property if you are expecting any starred hotel standards.

Leisure Family

10/10

Exceptional

17 Jul 2025

Istar

My stay at The Face Suites in KL was fantastic and truly exceeded expectations. This hotel-apartment hybrid offers the perfect blend of space, comfort, and an unbeatable city view.
The standout feature for me was definitely the rooftop infinity pool – it offers a breathtaking view of the Petronas Twin Towers and the KL Tower. Whether during the day or lit up at night, it’s absolutely stunning and one of the most iconic views you can experience in KL.

Leisure Family

10/10

Exceptional

17 Jul 2025

Wasif

Spacious two bedroom suite. Unit has washer dryer which helped us a lot.

Leisure Family

2/10

Poor

11 Jul 2025

Danni-Sophia Himeko

Really surprised no towels, bathrobes set in the room. Phone could not connect to front desk, housekeeping. I had to go down to ask for towels. Finally I was able to find extension for room service hoping to speak to someone but the staff didn’t speak English well. Even a 3 star and 4 star hotel had better service.

Family

10/10

Exceptional

27 Jun 2025

Yetunde

Nice property, ample space for 4. Only issue was the time it took to get a lift. Other than that had a very pleasant sta

Leisure Family

8/10

Excellent

05 Jun 2025

Lim Ting

Lifts are ridiculously slow & its a hassle to redeem free parking as you need to validate your TNG card each time you exit the premises

6/10

Pleasant

31 May 2025

Tan

Comfort and cleanliness is good. However…

1. The need to request for toilet paper and mineral water
2. Bad experience at the restaurant!

(I) The restaurant staff was not aware of there was 20% off for guest who wants patronise the restaurant for breakfast!
(II) We went at a later timing, however, we have a 45 mins to consume our food that was the reason we proceeded.
(III)The person on duty at the steaming food area was on the handphone, we had to alert his colleague to let him know there were customers!
(IV) The food steaming basket was empty , the person on duty just answered ‘no more’
(V) we had paid RM200 to get the kind of answer?

Is this a ‘5 stars’ hotel way of taking care of her guests?

Compliment to:

1. The responsiveness of the back reservation staff
2. The front desk for smooth checki in and check out.

Hope that FACE Hotel look into what we have just feedback!

Friends_and_family Family

10/10

Exceptional

31 May 2025

Anthony

I had an incredible experience at The Face Suites! From the moment I arrived, the service was warm and professional. The suite itself was spacious, modern, and equipped with everything I needed — it felt more like a luxury apartment than a hotel room.

But the real highlight? The sky deck infinity pool. It offers one of the most breathtaking views in all of Kuala Lumpur — swimming with the Petronas Twin Towers and KL Tower in full view was surreal, especially at sunset when the city lights begin to sparkle. It’s truly a must-see spot that lives up to the hype on social media.

Business_and_leisure Self

4/10

Poor

31 May 2025

Roshni

Very disappointed by the condition of this property. Will stay at one of the hotels next time - much better value for the price point.

Location was nice but there was very visible wear in the room which were also not well cleaned.

Also expect to wait an average of 10 mins for the elevator. Pictures are misleading as you do not get a full view of the patronas towers from rooftop pool. I lost one of the keys and was charged at checkout which is quite ridiculous for a “luxury” property.

Absolutely would not stay here again in KL

Leisure Friends

8/10

Excellent

23 May 2025

Elijah

The room i got was very nice although there was little to any hot water, for all you military guys without a passport this is definitely not the hotel for you as they will not under any circumstances let you check in without one.
Definitely would recommend the superior room tho for the space and very modern bathroom and open space available.

Leisure Friends

8/10

Excellent

22 May 2025

Muni

Overall a decent place to stay if having a short visit.

10/10

Exceptional

05 May 2025

BONNA

Love the hotel and room is great, lots of room for the three of us.
Wish they didn’t charge us for the deposit which we still haven’t received it back.

Leisure Family

8/10

Excellent

29 Apr 2025

Rudy

This is the second time that I have stayed at this hotel. There were several things that have brought down the experience from what it was in the past.

The pool area is very nice, It still has a great view of the city at night. They do not serve any food or drinks in the pool area. There is no support staff by the pool. Only a security guard. There were many people and not enough pool area furniture available

The ability to have room service is limited to after 5pm.

The main restaurant (Deep Blue) on the top floor is still very beautiful and the food is good. The restaurant staff were amazing and made you feel welcomed.

The lobby furniture is a little run down and needs to be replaced. It made the place not look as amazing as it once had.

At times during the day it is very difficult to get an elevator because there are too few available, that cover too many floors, with a lot foot traffic needing to go up and down. Wait time is a little excessive.

The location of the hotel is great and you have several connections available to public transportation

Business_and_leisure Family

2/10

Poor

16 Mar 2025

Melissa

This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.

Leisure Family

6/10

Pleasant

11 Jan 2025

Verified traveler

No customer service

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.

Friends_and_family Family

8/10

Excellent

09 Jan 2025

Changsheng

Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.

Business_and_leisure Family

8/10

Excellent

06 Jan 2025

Nicole

Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned

Leisure Family_with_children

8/10

Excellent

02 Jan 2025

khaled

Clean , nice staff , elevator is an issue specially at peak time of checkout

Leisure Family_with_children

8/10

Excellent

29 Dec 2024

Christopher Hans

The Face Suites are a reasonable and good accommodation options in KL. There are some positives - excellent housekeeping staff and good location to public transport options. The quality of the food in the general restaurant was very good.

Negatives include poorly organised check-in/checkout areas. On arrival was sent from one area to another so checked out where we had been checked in only to be told to go where we had been sent from one check-in. The four lifts for a 51 storey building were awful during busy periods, exacerbated by idiot guests pressing both up and down options thinking it might speed up lift arrival! The last disappointment was the stuff up one night when it took 45 minutes for one of our meals to arrive and has been finished when we enquired where the meal for the other guests was. There was a wringing of hands and complimentary cake but no real indication of why the delay and when, if ever, the remaining meal might appear.

Leisure Partner

10/10

Exceptional

24 Dec 2024

Deante

The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg

Leisure Family

10/10

Exceptional

12 Dec 2024

Klaus

Excellent suites, views and location for the price! The Malaysian satay in the rooftop restaurant is the best in KL!

Business Self

10/10

Exceptional

07 Dec 2024

claudia

lovely

Love the location, love the suite ….overall ….manifique

8/10

Excellent

01 Dec 2024

kongkiat

the room which i stayed was a little dark not new

Leisure Self

8/10

Excellent

22 Nov 2024

Ratha

large room

Leisure Partner

6/10

Pleasant

11 Nov 2024

Rory

Spacious rooms, a little worn in places. Was not offered a room upgrade on this occasion, due to lack of availability. I have been a customer of Faces for a number of years, my may think twice over a return visit.

Leisure Self

10/10

Exceptional

10 Nov 2024

Moynul

Excellent stay
Our suite was superb. Very large and spacious.
Bukit Nanas metro line also within walking distance. Over happy and would return

Leisure Family

6/10

Pleasant

03 Nov 2024

Poh Choo

Other than the long wait for check in and the lift, a wonderful stay with my family

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Rory

I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍

Leisure Self

10/10

Exceptional

02 Nov 2024

Rory

I have stayed at Face apartments a number of times and have always received excellent service

Leisure Self

6/10

Pleasant

16 Sep 2024

Jiaxin

The apartment size is great, spacious and well decorated. Communication was bad. No one ever picked up the phone, we tried reception, house keeping and concierge..however line never got through. The washing machine was broken……had my clothes locked in there the night before check out day and half washed..disaster..and small things like only provided us half a toilet paper roll for a 2-bedroom apartment (4 guests)……if you need anything, you must go down to reception and request face to face.

Leisure Family_with_children

6/10

Pleasant

08 Sep 2024

Shlomi Shlomo

Not as nice, as advertised!
Don’t be impressed by the restaurant that they advertise. In this property, there is NO restaurant! The restaurant is in the next door building, which is a different business, so you can’t make a charge to your room, if you eat there!
Rooms are huge and are fine. If you are looking for luxurious places, that is definitely NOT the place. But it is very descent and clean. The best part is the bed and pillows; VERY comfortable.
The place is like a huge factory. Too many people all the time, the entrance ALWAYS blocked by so many cars that are arriving there every second.
Staff are friendly and helpful.
NON of my Expedia VIP status were acknowledged!
Overall, it is not a bad place, but it was way too busy for me…

Business_and_leisure Self

10/10

Exceptional

18 Aug 2024

Shahriman Ariffin

Loved the hotel. Very spacious and the staff is very friendly too. They even allowed slightly late checkout. Too bad I forgot to ask for a VIP Room Upgrade. Nevertheless highly recommended

Leisure Friends

8/10

Excellent

02 Aug 2024

Senthilnathan

Everything is good

Family

10/10

Exceptional

30 Jul 2024

andrea

Excellent apartment and location for a family of 3 adults. Would stay again.

Leisure Family

10/10

Exceptional

28 Jul 2024

Nathan James

Place is beautiful , centrally located. View of KL tower from our room. Rooftop view beautiful at night. Only downside - no AC in the elevators

Friends_and_family Family

6/10

Pleasant

16 Jul 2024

Theodore

Location was central. One towel and one pool towel on arrival we had to ask for more towels including hand towels. 3 days to repair a faulty light? Yes that's right.

Leisure Partner

6/10

Pleasant

21 Jun 2024

Chung Man

no vip upgrade. we are a group of four, they failed to arrange our rooms on the same floor. lifts are super slow and always crowded. janitor staff use the same lifts. have a bad smell at the lobby. room was large enough but definitely won't stay here again in the future. we were running out of tissue, but waited long time after we asked for it. on our second day, noone made up our room even we hang up the tag at the door.

Leisure Family

8/10

Excellent

01 Jun 2024

Jacqueline

Only thing they could improve on is having AC in the corridor and lift but other than that very good

Leisure Family

10/10

Exceptional

01 Jun 2024

Katherine

Rooms are very spacious, clean, and accessible to MRT and walkable distance to the Petronas Tower. The breakfast buffet is good enough, not a lot of choices but it's complete. The SkyDeck is amazing. We will definitely stay there again.

Leisure Family_with_children

10/10

Exceptional

15 May 2024

Misty

Had the most excellent stay here with my husband and two teens. We had a double room suite & it was immaculately clean and spacious. The beds were super comfy. House keeping was fantastic. The sky pool was amazing. The breakfast was delicious. Staff were hospitable & welcoming. The restaurant upstairs had the most beautiful view & the Tapas were fresh and scrumptious. Hotel location was perfectly central. Highly recommend.

Leisure Family

4/10

Poor

14 May 2024

Nurul

The bed was smelly. Pillows had a sweat smell. Toilet was ok. Floors were dirty in our room. Had ants. The lift was so slow. It took me 7 minutes to get from level 15 to ground level.

Business_and_leisure Partner

2/10

Poor

07 May 2024

Yajing

Nothing looks like what’s advertised. Old. Dirty. Poor management. Always way long wait for the elevator to come. And real fun to have to stop at each floor when you try to go down the lobby. Big mystery how it got good reviews on the website.

Leisure Family_with_children

2/10

Poor

25 Apr 2024

Abdymuhammet

Worst hotel I've ever seen

6/10

Pleasant

24 Apr 2024

Pauline

The breakfast was just ok. Didn’t have the 5stars standard. No VIP perks

Staff are not the friendliest

Leisure Family_with_children

10/10

Exceptional

15 Apr 2024

Kinga

Stunning views, clean pool and friendly staff. Cannot say anything bad about this place- would definitely stay again and recommend to others.

Leisure

10/10

Exceptional

12 Apr 2024

Andiraa

Fantastic!

Leisure Partner

6/10

Pleasant

02 Apr 2024

Ricky

Apartments don’t have telephone connections with the reception
Poor views due to recently erected face styles building.
Didn’t supply salt or sugar.
Breakfast was very expensive and not many western food options. Not value for money at all.
Key card didn’t work so they had to arrange physical keys for us. I had to go to the reception multiple times to get the physical key as they don’t have phone/intercom in the apartments.
On the positive side, it’s very clean and spacious. Property is in a resonance state.

Leisure Family

10/10

Exceptional

28 Mar 2024

Chi Wai

Great , staff are friendly and super helpful

Leisure Family_with_children

10/10

Exceptional

25 Mar 2024

Juliet

Central location

2/10

Poor

09 Mar 2024

NENG JIE

They couldn’t find the breakfast note in my booking and was made to walk to and fro the restaurant located in the other building and the reception to de conflict and still they tell me they can’t find it even after showing them my email booking… Apart from that, the hotel is really old and definitely not a 5 star.

Business Self

10/10

Exceptional

29 Feb 2024

Wai Ho

The hot water can be hotter. It feels too cold for a hot water

Leisure Partner

10/10

Exceptional

04 Feb 2024

Iskandar Ghazali

5 star amenities

Leisure Friends

8/10

Excellent

03 Feb 2024

Daniel

Good hotel but don’t trust the pictures on the website, the rooms don’t have amenities and no decorations it is basically an empty apartment, kind of depressing

Leisure Friends

8/10

Excellent

12 Jan 2024

Mohinder

Loved the gym and infinity pool

Leisure Family

8/10

Excellent

12 Jan 2024

Yang

The location is very close to all shopping and dining places. Rooms are clean with washer and dryer, kitchen utensils, very convenient. The pool is nice in late times of the day, but quite crowded during daytime.

Business_and_leisure Family

8/10

Excellent

05 Jan 2024

Ismail Bin

Request for higher floors was not met. TV was too small for current standards. There's a mixture of residents and guests. The housekeeping staff were using the same lifts with guests. Thus, it took longer waiting time for the lifts.

Leisure Family

10/10

Exceptional

05 Jan 2024

Mei Fong

Overall is ok. A bit confusing as not much information was given out from the reception about New Year celebrations. Communication at porch security personnel could be improved for parking direction. Not much dining options.

Leisure Family

6/10

Pleasant

04 Jan 2024

Yim Lai

Didn't like the long wait for the lifts during rush hours. Room is a bit dated. Front desk staff could be friendlier.

Leisure Family

10/10

Exceptional

16 Dec 2023

Rochelle

Amazing service and location