Name: ibis Kuala Lumpur City Centre
Address: 32 Jalan Yap Kwan Seng, Kuala Lumpur, 50450, MY

6/10

Pleasant

18 Jul 2026

Alex

Small room, felt basic for the price. Loud air con. Only stayed 1 of 2 nights.

Self

4/10

Poor

10 Jul 2026

Tidankay

Hotel is in a great location, but staff was a little questionable at times. The bathroom reeked and plumbing had to be done in my room. When I had an issue with checkout times staff was passive aggressive and dismissive.

Friends

10/10

Exceptional

27 May 2026

Jason

Although just a one night stay, I had a good rest in the spacious and clean room. The room also had a water dispenser so one need not go to 7/11 (just opposite) to get water.

The bed was comfy and room was spacious. Toilet had a bidet and shower was good with good pressure and water temperature control. Wifi was strong and stable too. I wished there was en extra pillow and I think it would not be an issue if you asked for one.

There are only local tv channels available but with the strong wifi, there were no issues streaming content.

Note that if you book through Expedia, you do not need to pay for the tourism tax. It’s stated in your booking confirmation email. Show that to the staff an they will take a picture of it. It’s normal for all Malaysian hotels to ask for the tourism tax, so always read through your confirmation email.

Will definitely come back here for a stay when I’m back in KL.

Self

6/10

Pleasant

12 May 2026

Eva

Like: good breakfast, quiet, convenient with the affordable price

Dislike: it has a strong stinky smell like pesticides in the room and saw a tiny mite like moving bug in the bathroom.

There is more room in hospitality training of staff in the registrations and dining areas.

4/10

Poor

11 May 2026

Lee

Pool and gym were shut and the restaurant ran out of burgers.

Self

6/10

Pleasant

26 Mar 2026

Sungyoon

Stayed 5days and only one day cleaning service. They came to the room after 4 or 5pm so too late for me.

Partner

10/10

Exceptional

15 Feb 2026

AZAD

Great hotel and Lo

10/10

Exceptional

11 Feb 2026

Linda

Great location to walk to scenic Petronas towers which lights up at night. Beautiful. Plus a great mall with restaurants is there along with light rail access to other sites like Central Market. Also 1919 restaurant is close by which had delicious food..

Leisure Partner

10/10

Exceptional

04 Feb 2026

Khoi

Clean room, great amenities. Comfortable bed. In a prime location. Not too pricey. Had a nice stay. Would stay again. Girl at front desk wasn't the most hospitable upon check in which started things off rocky, but the doormen and luggage handlers are fantastic.

Business_and_leisure Partner

8/10

Excellent

04 Jan 2026

MISHA

Room kept clean and changed bed sheets and towels

Partner

10/10

Exceptional

23 Dec 2025

Rushina

Breakfast

Leisure Family

8/10

Excellent

18 Dec 2025

Dean

We have stayed at Ibis Hotels around the world both in Europe in Asia and South America. This is a very nice property quite large 31 stories tall. The hotel staff were OK. There's a breakfast every morning on the 10th floor. A very large dining hall with a variety of foods. The emphasis seems to be on more Malaysian/Indian style foods. Lots of curry items. We do like their croissants. But the ones here are a little bit more cake like than other locations we've had in the past. The hotel cleaning staff is very shorthanded and we came back a couple of times in the afternoon and the room had not been cleaned yet. So in which we just asked for towels and went another day without a room service. Our room attendant is a very hard-working guy and we don't fault him for his efforts. One thing that we found very unusual is that the TV had primarily local channels. There was no international news, very few English speaking channels and unlike other hotels we had no access to go to YouTube. The Internet service was OK. The room was large and the bathroom was spacious. I think the pricing was spot on. We booked this reservation through Expedia. We had previously booked another hotel and it was not in a desirable area and looked sketchy. And so we came to this Ibis KLCC property. There's some restaurants across the street in in the area. But most days we took a grab taxi to the mall which had more choices overall, we would likely stay here again if we came back to KL.

8/10

Excellent

07 Dec 2025

Rawda

Great hotel for anyone visiting KL as it's located near some of the main attractions like Suria KLCC and the Petronas Twin Towers. It's walking distance from the MRT or even Chinatown/Little India if you are an avid walker like myself. The staff were all super helpful and kind. The hotel is relatively clean and fresh - there were few areas that needed to be cleaned when I first arrived. Maybe they could improve the air circulation by ensuring fresh air in all of the rooms to prevent stuffiness. The hotel has all the amenities you could want, but at times there would be lineups outside of the elevators which was inconvenient. I would definitely stay here again the next time I come to KL!

Leisure Self

8/10

Excellent

30 Nov 2025

Kim

A very comfortable hotel in the downtown area about a 10 minute walk from the MRT. Staff were very helpful at any time I needed assistance. I was confused when the pool was closed because of rain. Most people do get wet while in a pool. I suppose there is a reason for this. All in all a good hotel to stay at as has been my experience at other Ibis properties.

Leisure Self

6/10

Pleasant

03 Nov 2025

Fung Wa

Staff not responding

8/10

Excellent

28 Oct 2025

JOHAN

Standard ibis property with a nice swimming pool and amenities. Good for business or overnight layover. However, front desk staff need more training on customer interaction. They were more interested in chatting with each rather than attending to customers, including the chubby manager.

Leisure Partner

8/10

Excellent

07 Oct 2025

Azad

Clean hotel with compact rooms. Okay for a short stay.

Leisure Partner

10/10

Exceptional

10 Sep 2025

James

Fantastic!!

8/10

Excellent

28 Jun 2025

fizzy

Friendly staff and extremely clean rooms.

10/10

Exceptional

25 May 2025

Razvan-Alexandru

Great price, very nice, spacious, and well-designed room. 10-15mins walk away from KLCC station and Petronas Twin Towers so good location, would recommend and would stay again.

10/10

Exceptional

19 Apr 2025

Ayleena

Thank you so much for allowing late check out!

Leisure Self

8/10

Excellent

06 Apr 2025

Kazuhito

no complaint

6/10

Pleasant

02 Apr 2025

Van

I stayed three nights at Ibis hotel in Kuala Lumpur, first night I can tell they didn’t change the pillow case, I smelled one side
A man been there n I another side a woman was there, the second day,

Friends_and_family Friends

10/10

Exceptional

20 Mar 2025

J

Walkable to yhe towers and shipping malls.

Leisure Partner

2/10

Poor

12 Mar 2025

Anthony

Windows full of algae - absolutely filthy
The shower had a rancid smell, as if a dead rat had atrophied in the drain.

Leisure

8/10

Excellent

22 Feb 2025

Kuppamma

Nice location with good amenties

Leisure Partner

8/10

Excellent

15 Feb 2025

Dana

Average

Everything about this hotel is average, from the breakfast buffet to towel so thin, I could see through at few spots.

Friends_and_family Family

6/10

Pleasant

01 Feb 2025

Ammar

Convenient

10/10

Exceptional

22 Jan 2025

Karina

Muy bien ubicada, pero terrible los olores del baño

Leisure Partner

8/10

Excellent

22 Jan 2025

Karina

Muy cerca a lugares turísticos fáciles de llegar

Leisure Family

8/10

Excellent

17 Jan 2025

Felix

It is a nice hotel with a great pool on the top and the hotel is directly in the center of Kuala Lumpur. To many people at same time took the breakfast, this was not comfortable

Business_and_leisure Self

6/10

Pleasant

03 Jan 2025

Verified traveler

Poor communication prior to arrival.

The lobby was busy that we really struggled to hear the staff member at check in. We were disappointed that our email request for an early check did not received despite sending it 3 times via the hotels.com contact portal. They tried their best on the day, allowing us to check an hour earlier which was appreciated.

Partner

8/10

Excellent

23 Dec 2024

SIOBHAN

Very good city hotel with a pool

Very good city hotel with a pool. The service was friendly and pretty efficient and the room had everything needed for my short stay. Good location for visiting.

Self

10/10

Exceptional

23 Dec 2024

Samantha

Stay at Ibis Kuala Lumpur

Great stay at Ibis Kuala Lumpur City Center. Clean hotel with amazing city views. Great food and atmosphere. Enjoyed the rooftop pool overlooking Kuala Lumpur. Very nice hotel.

Friends_and_family Family

6/10

Pleasant

20 Dec 2024

Glen

Overall it was a fine stay. Didn’t have breakfast included but decided to pay on the day twice for convenience - it wasn’t a great breakfast at all, very low quality. I used the laundry service once and it was SO expensive - £18 for a couple of t-shirts, pants and socks!! Room was overall clean and comfortable, though!

Self

10/10

Exceptional

17 Dec 2024

Suraj Kumar

Good location, sweet people, enjoyed the stay

8/10

Excellent

16 Dec 2024

Franciso

Everything works smoothly. Streets nearby were not to friendly to walk

Business Self

10/10

Exceptional

10 Dec 2024

Akram khaled abdo

Good

10/10

Exceptional

27 Nov 2024

Dale

N/A

Leisure

6/10

Pleasant

27 Oct 2024

Raed

3 star ratimg for this hotel is good.

Leisure Self

6/10

Pleasant

21 Oct 2024

Tuck Mun

Nothing spectacular. Found it was more expensive booking through expedia. No receipt given for the tourism tax. Terrible taxi service.

Business Self

10/10

Exceptional

16 Oct 2024

Seema

Great place to stay in Kuala Lumpur. Good location, good size rooms for the price, Breakfast was good too.

10/10

Exceptional

13 Oct 2024

Shajib

This was a wonderful place to stay. Very close to main attractions in KLCC, very good breakfast, and very well kept.

Leisure Family

10/10

Exceptional

13 Sep 2024

Kevin

The hotel is close to the twin towers. Modern facility. With a good staff.

Leisure Partner

10/10

Exceptional

23 Jul 2024

Ashley

N/a

Business_and_leisure Friends

10/10

Exceptional

13 Jul 2024

M

Good

6/10

Pleasant

24 Jun 2024

RIZWAN

If you are looking for a twin tower view. You cant get it. As new building constructed in front theres no view of twin tower now. Photos showing in booking are old photos.

4/10

Poor

07 Jun 2024

Verified traveler

Chaotic, overextended

Good: clean sheets and comfortable bed.
Bad: shower water temperature changes wildly. *this should never happen in a \"4star\" hotel. *this is not a \"4star\" hotel(for many reasons)
Bad: once the pool area has more than a dozen guests it is overfull. This is a HUGE hotel (31 floors) so the size is disproportionate. Never enough space and not cleaned enough.
Bad: soooooo many guests in the breakfast area that nothing is ever warm/hot. I never once had any hot foods at my table 14+days over 3 stays.(and really loud) i wore my noise-canceling headphones to drown out the noise of dozens of tables of indian and chinese \"talking\" to one another
Good: breakfast selection is wonderful: imagine western, indo/malay, chinese/asian, and indian (+veg)options.
Bad: food at hotel bar is distinctly average.
Bad: checkin experience was unfortunate. Much miscommunication which ended in me paying more than necessary.
Bad: some gym equipment is not usable/malfunctioning and during 6/10 workouts there were other guests touring the gym with their families and children coming in to look around, play on the gym equipment and to fill their empty water bottles from their rooms.

6/10

Pleasant

18 May 2024

Charlie

Clean
Location

-Housekeeper is very bad manners (Knocked the door for asking about check-out time? on 10.25 am)
-Door room attack is so loud and interrupted
-Tax charge for deposit
-Breakfast is not for all (No international foods)

Leisure Partner

2/10

Poor

10 May 2024

Namish

Liked nothing about Ibis, no one should book them seriously very bad service and hotel was not good at all. Very basic, tv had no chromecast and wasnt even smart tv, had limited option to watch anything. In expedia it didnt mention that we need to pay 10 rm tourist tax and when we gave them 50 rm we thought it would be a refunded back which the check-in staff never told. Thats a rip off as you already pay so much to stay in a bad hotel and plus have to pay extra. Pool was small, food had no variety, didnt even have daily housekeeping, we requested the person once to do it and he didnt understand English. Sometimes the housekeeping would come late in afternoon when we are in the room and due to that twice when we wanted to rest we had to go and wait in the lobby so that our room can get cleaned. The inside duvet had stain on it, i placed the sign to get it replaced but they didnt do it, for five days it was the same. Disgusting place

Leisure Partner

6/10

Pleasant

29 Apr 2024

Kevin

Near Petronas Tower. Busy hotel . Noisy rooms .....4 nights No, I would not stay in this hotel again

Leisure Self

10/10

Exceptional

21 Apr 2024

Agnes

The staff were very friendly and helpful. They helped with information we needed to get around. The breakfast buffet was really good with a variety of choices. It’s walking distance to the Petronas twin tower which was really nice.

Friends_and_family Friends

10/10

Exceptional

26 Mar 2024

Chel

Very welcoming, great views from pool and sky bar. Shower was great. Location was great, good idea to walk to Twin Towers as soon as possible in morning or first evening to understand your location and avoid the heat. We wished we saw the night show fireworks. We did a cultural tour which was well worth the money

Leisure Family

8/10

Excellent

26 Mar 2024

CARLOS

Overall it is a good hotel for short stays. I was disappointed that the pool wasn’t working. WiFi works very well. It is close to Petronas towers.

10/10

Exceptional

02 Feb 2024

James

We were from San Francisco. Room was excellent fresh and clean , shower was so strong and not, had free drinking water service daily, AC is good, bed was comfortable ! Recommended for booking this hotel!👍😀

4/10

Poor

12 Jan 2024

alan

Customer Service were very slow.

Leisure Self

6/10

Pleasant

10 Jan 2024

alan

Good location for KLCC.May be check in were just having a bad day.Not as helpful as expected.Food OK but very expensive.

Leisure Self

10/10

Exceptional

07 Jan 2024

Sue

Very friendly check in staff. Polite and helpful. Nothing was ever too much for them. Checkin was also reasonably fast which is great after a tiring long flight. The beds are super comfy and the hot showers were a dream. Plenty of water flow and large shower recess. No shower over bath rubbish in this hotel.i highly recommend this hotel.

Leisure Self

6/10

Pleasant

21 Dec 2023

Tuck Mun

Nice hotel with good buffet breakfast.

Business Self

10/10

Exceptional

21 Dec 2023

Kevin

Great location, close to the towers, modern facilities.

Leisure Self

6/10

Pleasant

17 Dec 2023

Ding

The Wi-Fi is not able to use, disappointed stay without Wi-Fi.
The rest are good.

Leisure Friends

10/10

Exceptional

15 Dec 2023

SITI NOOR ROSSALWANA BINTI

Tq for the great hospitality. 🤗

10/10

Exceptional

13 Dec 2023

Samy

We stayed there only 1 night, but everything was very good. The room is clean, modern design with safe inside. Check in was good, but we waited like 15 minutes for our turn to come, because it was crowded, a long line in front of us. Overall very satisfied.

Leisure Partner

10/10

Exceptional

06 Dec 2023

Randall

Ibis is always good quality. This one is exceptional for it's helpful staff. There were a couple of minor rooms issues that were immediately addressed when mentioned.

Leisure Partner

4/10

Poor

03 Dec 2023

Verified traveler

Very noisy

Rooms were ok but with very thin walls so it was incredibly noisy. I had to complain about the room next door once who thought that playing bagpipes on to really loud at 12.30am was a good idea.

In two occasions someone attempted to go out the fire exit, resulting in alarms going off. With one instance I had to go to reception to beg them to turn it off after it had rung for ages late at night.

Housekeeping was poor. Tea and coffee were not replaced for three nights out of my five night stay. Bathroom cleaning was lacking, with the mirror filthy. Very few towels were provided including none for the floor.

Breakfast was a good spread but very geared towards locals than visitors.

Overall this hotel should have been fine but the noise and poor housekeeping let it down. After several nights of no sleep due to noise, I won’t be returning.

Business

8/10

Excellent

03 Dec 2023

Darryl

No shampoo soap dispenser

8/10

Excellent

02 Dec 2023

Casey

I enjoyed the hotel. Beds were comfortable. Hot water & water pressure were excellent.

These were the negatives-
Room phone never worked despite letting the front desk know.
Doorbell did not work.
Door card keys kept stop working each day causing us to head back downstairs to get it fixed again and again.
Internet kept going out throughout the day. Hard to get some work done with spotty Internet.

Leisure Family

2/10

Poor

30 Nov 2023

Ricardo

The service was unacceptable - PLEASE avoid this hotel!!! Poor service and they hardly speak English!

Business Self

8/10

Excellent

30 Oct 2023

Komala

Overall have a good stay.

Business Self

10/10

Exceptional

19 Oct 2023

Sarah

Great location, clean rooms, awesome rooftop pool, and the staff were all very friendly and kind.

8/10

Excellent

09 Oct 2023

Arash

Very clean,
Check-in was very slow

6/10

Pleasant

01 Oct 2023

Verified traveler

Ants crawling all over. Can see patches of dried stuffs on the floor and table. Obviously they just dust and sweep but never wipe and mop.

Partner

4/10

Poor

30 Sep 2023

Anoop

-Breakfast terrible for vegetarians. No peanut butter, cheese, honey etc. Only one kind of jelly. Gets very crowded.
-South Indian corner (vegetarian) is available but all items are dry and/or cold. Sambhar is tasteless.
- I will recommend vegetarians don't buy breakfast option. There is a 7/11 and Indian restaurant across the street.
- Lots of fast food restaurants(Pizza Hut, Taco Bell, Subway, Nando's etc) in Avenue K Mall (10 minutes walk-Across from Petronas Tower and Suria KLCC).
-There is a money exchange also in the same place and a bank 2 minutes walk from hotel (Towards Petronas Towers) will give you good rate too.

- Wait staff in the breakfast area really not much helpful because it is so crowded.
- Front desk staff is excellent. Fredzelyn (Spelling?) and Joy are absolutely fabulous. Thank you.

Leisure Partner

8/10

Excellent

19 Sep 2023

jean

Property was good but staff was better very helpful

8/10

Excellent

14 Jul 2023

Helen

The staff was quite friendly and helpful. The hotel
was clean but the room a bit small. Not a lots of
convenient local foods to dine out near the hotel
area.

Leisure Partner

10/10

Exceptional

28 Jun 2023

Gabriela

Everything was great

Leisure Partner

8/10

Excellent

08 Jun 2023

Terence

The infinity pool was amazing went every day during my stay

Leisure Friends

10/10

Exceptional

27 May 2023

Charles

Location is walking distance from Pertronas twin towers.

Leisure Partner

10/10

Exceptional

15 Apr 2023

gertrudo

enjoy our stay in ibis hotel location is good not far from the busy city central. food are more asian than western .
clean and comfortable room .

Partner

10/10

Exceptional

11 Apr 2023

Cristina De

They allowed us to check-in early around 7am. Room service was great. The location is just a bit far to the bus/train stations but walkable. But overall, we had a great stay in Ibis. 😊

Leisure Family

10/10

Exceptional

29 Mar 2023

Zhiyu

The hotel was situated in the centre where getting to tourist attractions and other well-known places was super easy. The gym and rooftop swimming pool were just a few of the amenities they offered, and it was amazing. The only critique I have is the gym equipment was not well maintained.

Leisure Family

6/10

Pleasant

26 Mar 2023

Namita

Nice location. Below average room size and quality for a deluxe room. pathetic service from housekeeping. which also seemed like nonresponsive. no glasses or spoons were provided and were even refused.

Friends_and_family Family

10/10

Exceptional

25 Mar 2023

Nofil

Best Location

Best hotel for long or even short stays. You definitely get more for the price they offer. Excellent location aswelll. 5 min walk to Petronas Towers.

Business

10/10

Exceptional

23 Mar 2023

Nofil

Ideal for business trips

Excellent location. Right in the center of klcc. Excellent food options nearby.

Business

10/10

Exceptional

15 Mar 2023

Trevor

Hotel was convenient, about a 10 minute walk to Petronas Towers. Rooms were comfortable, clean and modern. Fantastic infinity pool and Skybar had good food.

Partner

10/10

Exceptional

13 Mar 2023

Nazrul Amri

First time at this hotel. Very close to shopping and dining. Was happy to be able to check in early. However not much parking space available if you drive. Overall it was a great experience.

Business_and_leisure Partner

10/10

Exceptional

11 Mar 2023

Massimiliano

Great hotel

Leisure Family

4/10

Poor

11 Mar 2023

Mark

Fairly convenient location to walk to klcc , building site over the road now blocking view of tower , and building next door blocks pavement
We put credit card deposit of rm1000 for us to be able to charge to rooms and twice had to pay cash in bar as they were not allowed to charge to room - when we asked for duty manager - they never bothered to show up . Rooms were cleaned very late in day for two of our rooms and every day we struggled to get either towels, tea , or toilet paper replenished resulting in needing to call housekeeping . Best of luck as they don’t answer and you need to go join the shambolic queue with permitted queue jumping at reception
Seemed to be a lot of people complaining. At the front desk

Need to up the service levels and staffing to get this resolved if you have a large vehicle be aware the parking access between levels is very very tight at upper levels with cars blocking the turn by not parking within the bay - two or three point turns needed to get to level 4/5 and 6

We didn’t take the highly priced breakfast option and didn’t eat in the hotel so can’t comment on that side
Drinks are top priced and better options outside the hotel

Leisure Family

8/10

Excellent

28 Feb 2023

Raj

Everything is ok but they not clean the room until u not tell them two three time. They never clean my room . Break fast all Asian food no western food. Also if it finish net no refill the food.

Self

10/10

Exceptional

28 Feb 2023

Nurul

The staffs were friendly and kind. But my next room is kinda loud with the kids as the room is not soundproof. Overall it's nice.

Leisure Friends

8/10

Excellent

16 Feb 2023

Ray

Clean, convenient and comfortable stay!

My wife and I enjoyed our stay at Ibis. It's well located within walking distance to KLCC (10 minutes), the LRT, shopping and restaurants.
It's clean and quiet in the evenings. There's a bar on the 31st floor, a buffet restaurant, pool and gym.
Will definitely recommend.

Partner

8/10

Excellent

29 Jan 2023

Jan Paula Ciocon

The property was near Petronas

Leisure Family

10/10

Exceptional

17 Jan 2023

Kevin

Close to Petronas Towers.
Loved the roof pool, lobby area was unique.
Helpful staff.

Leisure Self

8/10

Excellent

05 Jan 2023

James

Rooms are small but you are only sleeping there so aligns with the price. Very tidy and clean rooms. Great location being 15 minutes to the city centre

Leisure Family

4/10

Poor

05 Jan 2023

Luz

No internet service. Very poor conection

Leisure Family

8/10

Excellent

01 Jan 2023

chin hui

Limited parking

Leisure Partner

8/10

Excellent

28 Dec 2022

Shafinaz

Nice hotel at great location.

Nice hotel at great location. There is a leaking in my room but the staff just place a towel for the leaked water as a temporary measure. But the room is comfortable.

Friends_and_family Family

10/10

Exceptional

23 Dec 2022

Wei Chien

Everything from cleanliness to amenities was great. Worth the money spent even during peak season. I'm very satisfied with my stay.

Leisure Friends

10/10

Exceptional

22 Dec 2022

Zhongyuan

I like this modern-style hotel located at the city center of Kuala Lumpur. I have chosen here twice in this year.

The room is bright with a big window next to the street. It is very quiet even it is next to the street. The city view at this location is fantastic, you are surrounded by skyscrapers with an empty space in front of your window. The room has a big office desk with a comfortable chair next to the window. The closet is small but big enough for most travelers. The bed is very comfortable.

There are many restaurants and cafés around here. The hotel also provides breakfast if you choose the plan. The breakfast at the hotel is nice, and there are lots of options. The dinning room is located at 10th floor, which is very spacious.

The service at the hotel is very professional. They can speak different languages. Most of the time, the hallway is busy.

There is a small pool and a small gym at the roof of the building. They are ok but not very impressive. There is a bar with nice view at the roof too, looks nice but I did not try it.

Business_and_leisure Self

10/10

Exceptional

11 Nov 2022

KOJI

Room and common areas were clean and tidy. Room wIndow was large and had enough natural light. Hotel staff was also very nice.Will consider to stay on next trip.

Leisure Self