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City Express Plus Guadalajara Providencia
Guadalajara & Vicinity · Mexico
1520 Av. de las Américas Country ClubView location
8.8/10Excellent483 Reviews
Cleanliness9.2/10 9.2
Service8.6/10 8.6
Comfort9.0/10 9.0
Condition9.0/10 9.0
Amenities8.6/10 8.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About City Express Plus Guadalajara Providencia
With a stay at City Express Plus Guadalajara Providencia in Guadalajara (Providencia), you'll be within a 15-minute drive of La Minerva and Avienda Chapultepec. This hotel is 0. 5 mi (0. 8 km) from Guadalajara Country Club and 1. 9 mi (3. 1 km) from El Parian.
Make use of convenient amenities, which include complimentary wireless Internet access and concierge services. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays from 6:00 AM to 11:00 AM. Make yourself at home in one of the 150 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided.
Conveniences include phones, as well as safes and desks.
Show less
With a stay at City Express Plus by Marriott Guadalajara Providencia in Guadalajara (Providencia), you'll be within a 5-minute drive of Basilica de Zapopan and Charros de Jalisco Stadium. This hotel is 2.6 mi (4.2 km) from US Consulate General Guadalajara and 3.1 mi (5 km) from Andares Shopping Center.
Make yourself at home in one of the 150 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Check-in and check-out
Check-in from
4:00 PM
Check-in until
midnight
Check-out until
1:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Bioscore Sustainability
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 150 to 700 for adults, and MXN 150 to 700 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Punto Sao Paulo Shopping Center
0.5 km / 0.3 mi
Centro de Arte Moderno de Guadalajara
0.6 km / 0.4 mi
Midtown Jalisco
0.7 km / 0.4 mi
Country 2000 Hospital
1.5 km / 0.9 mi
Bosque Los Colomos
2.1 km / 1.3 mi
El Acueducto
2.2 km / 1.4 mi
El Parian
2.4 km / 1.5 mi
Hospital San Javier
2.4 km / 1.5 mi
Avienda Chapultepec
2.5 km / 1.5 mi
Ávila Camacho Park
2.5 km / 1.6 mi
Plaza Patria
2.6 km / 1.6 mi
KidZania Guadalajara
2.6 km / 1.6 mi
Acuario Michin
2.9 km / 1.8 mi
Casa-Teatro
3.1 km / 1.9 mi
Applicant Service Center
3.2 km / 2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 150
- hotel
- 24-hour reception
- Wi-fi
- Multilingual staff
- Lift access
- Concierge
- Luggage room
- Clothes dryer
- Meeting room: 2
- Breakfast
- Non-smoking establishment
Show 1 more facilities & services
- Minimum check-in age: 18
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Room KING SIZE BEDRoom • KING SIZE BEDROO.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
Room KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDSUITE • ONE BEDSUI.1B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
SUITE ONE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.1B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
DOUBLE GUEST ROOM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
DOUBLE GUEST ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH TERRACEQUADRUPLE • WITH TERRACEQUA.TR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH TERRACE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
QUADRUPLE WITH TERRACE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH TERRACE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.TR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH BALCONYSUITE • WITH BALCONYSUI.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
SUITE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH BALCONYQUADRUPLE • WITH BALCONYQUA.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
QUADRUPLE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: QUA.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDROOM WITH TERRACESUITE • ONE BEDROOM WITH TERRACESUI.B1-TR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM WITH TERRACE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCity Express Plus Guadalajara Providencia
SUITE ONE BEDROOM WITH TERRACE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM WITH TERRACE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-TR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about City Express Plus Guadalajara Providencia
100
reviews shown
Francheska
El desayuno no tiene mucha variedad, poco personal.
roger
Good value and very helpful staff.. caution - don't leave valuables in the room..
ANDRES
Awful experience. The staff was rude and not helpful when it came to solve a check-in issue. The room is okey but it was heavily overpriced.
Rodolfo
Great place to stay for any occasion
FABIOLA
Una estancia muy cómoda
Jamuna
Liquid soap could have been better than soap bar
Candra
The gym needs improvement. Many of the machines do not work and the gym is packed in the mornings. Also the water filter in the gym is not working the water tastes bad. The hotel is newer and clean, great location for the price point. The staff is super friendly and helpful. The gym needs some TLC.
Jose
Room was goog hallway was dirty
Kerry J
Very disappointed
Ximena
Great location, very clean and good breakfast included. Only downside is there’s no elevator from the parking lot to the lobby
Kathia
Se tardaron mucho tiempo en entregarme la llave de la habitación más de una hora. Primero me dijeron que como había reservado con expedía se tardaba en “caer” la reservación (así me dijeron) y luego cuando ya estaba la confirmación me comentaron que aún estaban limpiando la habitación. Ya cuando pude entrar el baño tenía el papel de baño en el piso y la tapa de la taza estaba rota y el piso sucio. Al día siguiente el desayuno comenzaba a las 7 am y tenía prisa, pero aún no estaba listo y tuve que esperar más de 20 minutos. Ojalá mejoren esos aspectos para que la estancia sea placentera y no estresante.
Vanessa
Súper limpio y gente muy buena onda
Isabel
Terrible
Isabel
The hotel did not have a room for me; they said they do not honor any deals from Hotel.com or Expedia. I was left without a place to stay or sleep after flying all night. The customer service representative and the manager did not care and refused to cancel my reservations, even though they charged my account for the amount they were charging that day.
Alejandra
Everything was good
Marcos
Clean room
Claudia
Nice place in a quiet place and very good service!
Cassy Elaine
Wouldnt recommend
Maria
Excellence location Good service
Armando
T
Mariana
Very friendly staff and comfortable beds in a safe area.
Sergio Hugo
El confort, limpieza todo bien. El buffet es básico no bueno, y al bañarse, salió el agua por la puerta e inundó el baño
Andres
As always, the staff makes each and every aspect of my stays there, very memorable.
Andres
The best staff on hand.
Michael
This property is an absolute hidden hidden jem their large balcony rooms are excellent, and the location is probably the best part of this hotel for the price. You are next to everything you need five minute walk to the mall, two minute walk to a dozen restaurants and bars.
Andrea
Tuvimos una buena experiencia con esta cadena de hotel. habitaciones muy limpias, servicio 10/10!
Sandra
Las habitaciones están muy caras para el mini cuarto y súper x de habitación
Natalia
Excellent customer service
Andres
The staff was very professional. Specially The people at the front desk.
Leila
Nice place
Jeanette
Great location and everyone was friendly. We had a great stay.
Verified traveler
I bright my sister on the trip very last minute requested a double bed and was denied. Asked to pay for another room price.
Nadia
A lot of vehicles when I wanted to go outside with my car
Daisy
Moderno, limpio, y comodo para una familia de 4.
Matthew
Would be good to have bottled water available 24/7
Verified traveler
Guadalajara
It was, Continental breakfast was perfect
Pia
Modern and very clean place to stay with great service. The free continental breakfast is good enough to start your day.
Hotel is located on a busy road with often heavy traffic, so need to take Ubers or walk a bit to get anywhere nice.
Hotel is located on a busy road with often heavy traffic, so need to take Ubers or walk a bit to get anywhere nice.
Vicente
Very nice hotel
Colin
Great location , and the hotel is brand new! I would stay here again
Gabriel
Needs more attention to providing the right room
Reception gave me the wrong room , when I opened the door there was someone else
Raul
Motel chain acquired by Marriott. Only has the Marriott name, but they’re not familiar with Marriott benefits and/or policies. Front desk staff doesn’t speak English. Hotel is a decent 3 star hotel in a great location, but overcharges by using the name Marriott.
Jorge
When closing my room door I discovered that applying a small amount of pressure to the “closed and locked” door resulted in it opening easily. I informed the front desk and I was told maintenance would check it out. I returned to my room late evening only to discover nothing had been done. So much for safe and secure accommodations.
Ana Sofía
Todo bien
Juan
I didn't spend much time in the property as I was traveling for business, but it was clean and neat.
Luis Gustavo
great rest
very confortable
Marco
Awful experience. Surprised about this Marriot property. I checked in 7.27pm on Wednesday 04/03. Got room 221, and first thing I do getting into the room is use the restroom and take a pee… try to flush toilet and it was already clogged… my wife can’t use it now. Ok let’s call front desk! Phone in the room has no cord… crap! ok let’s walk back to front desk and tell them about the 2 issues: toilet and phone. I would expect a new room by now but they said a maintenance worker is on the way… ok we are back into the room 221 and 5mins later maintenance guy comes connects a cord to the phone and tries to unclog toilet with no luck even after trying for a while, again I would expect a quick reaction from Marriot team and get a new room, but no I’m told to wait and they will be back and let me know … 25 mins later no one has contacted us, I decide to pack my stuff and make a show at the lobby while other customers look at me as I make my rant to the lady in front desk. She doesn’t really care much looks unbothered and told me to speak with manager who is another lady that shows off minutes later. This new lady ‘Fatima’ tells me ‘oh your issue hasn't been solved yet?’… really? What kind of weird world and communication issues does this hotel staff has??? Finally she gets me a new room and a courtesy breakfast… total 50minutes to get a working room, nice record!
Lorena
todo perfecto
Javier
Mal hotel.
Me hospede ahi por ser un hotel nuevo. Mal servicio en general, desde la recepción del piso 1 y el check inn se percibe una falta de entrenamiento. No es un tema del perfil de la gente, simplemente no tienen guia o buena gerencia. El desayuno no estaba listo hasta las 6:45 am y a medias y de pobre calidad, muy amables pero sin entrenamiento. Unas botellas de agua que son mas plastico que agua, el baño no funciona correctamente el flush. Almohadas baratas. Un buen hotel el Staybridge Novena, Fiesta o Hilton Midtown. Este no vale la pena, esta destinado ha ser un hotel de muy bajo costo y mal servicio.
Celisse
Great amphitheater and meeting places.
Ricky
My flight was delayed which caused me to arrive at 1am at the hotel. Their check in time ended at midnight so I was left stranded in their lobby unable to find a place to stay at a hotel that night. I requested a refund for 1 night from the hotel staff, they said I need to contact Expedia. I contacted Expedia and they tried to reach the hotel manager for refund approval but hotel management denied the refund request for the night that I was unable to check in to stay my first night. That’s not right and I will be staying elsewhere next time.
Laura Marcela
Todo muy bien!
JUAN
El desayuno es continental bueno, lo que me sorprendió mucho es que estuve dos noches y después de la primera noche el personal que limpia la habitación olvidó poner más papel sanitario algo tan básico que siempre hacen en todos los hoteles y tuve que ir a el Lobby a decirles eso sí es lo malo
pablo correa
Buenisimo, atención, ubicación y limpieza
Cinthya A.
El único detalle incómodo es que no hay elevador del estacionamiento al lobby.
Paulina
El lobby huele muy feo, como a sudor
marco antonio
Área de oportunidad el gimnasio
Roberto Alejandro
Buena ubicación, exelente servicio
Rafael
Me dieron una habitación la 310 y llegamos y no estaba lista y me ayudaron mucho un chico de mantenimiento que nos mandó a la 316
Pero igual la atención es meh
Pero igual la atención es meh
Héctor
El aire de la habitación se siente un poco visiado
Ignacio
Hotel muy nuevo y con un servicio excelente del personal de la recepción y del restaurante
Oscar
Todo bien
Fabiola
Tuve dos reservas en la misma semana y la primera habitación estaba sucia, ya para la segunda reserva no tuve problema con ello. Todo lo demás estuvo muy bien.
Ana Miriam
Todo de acuerdo a lomolaneado
Mario alberto
Excelente lugar, céntrico y el personal muy
Gentil.
Gentil.
Yadira Patricia
Muy buena atención en el hotel
Gabriela Rebeca
Todo bien, ubicación, habitaciones cómodas y baño limpio
Diego
Ubicación ideal
CLAUDIA CARDENAS
Las habitaciones de buen tamaño y limpias
Juan
Excelente
Miguel
Okkkkkkkkkkkkkkkkkkkkkkkk
Harald
Probably located in the greatest area for staying in the city and the breakfast included is a nice touch. Very satisfied with my stay here, making my time in Guadalajara a fantastic one!
ANA SOFIA
The place smells badly, it’s not clean, location is fine, but the price considering the service, it’s not worth it.
Ana
Todo bien
JOVANNY
Todo excelente
Dafne
El desayuno muy variado, buena ubicación. Habitación cómoda.
Cristian
Todo excelente! City Express siempre es garantia, en este especialemnet destaco el trato del personal super amable, lo limpio de las instalaciones solooe ncontre fallas en el desaayuno, las opciones se acabaron 1 hr despues de haber comenzado y al menos en ell tiempo que estuve desayunando nunca re surtieron nada, al dia siguiente el cafe lo pusieron hasta las 8am.
Estefany Valeria
Buenas condiciones en los servicios. Solo que tal vez deberían de evaluar la posibilidad de poner shampoo y jabón en una cantidad mayor. Afortunadamente yo llevaba mis souvenirs pero hay personas que no y ese podría ser un tema. Pero dentro de lo que cabe, todo está bien. Estancia tranquila, limpia y agradable.
Fabian
Excelente ubicación
Hector Alain
Habitaciones limpias
Liliana
Todo muy bien, si volvería!!
Francisco
mala señal de tv y cable
Miranda
Habitación limpia y lugar céntrico.
Alberto
bien
Sammanta
La ubicacion fue la adecuads para lo que necesitabamos, solo que cada que realizaban el servicio al cuarto no dejaban las 4 toallas, solo 2, y eramos 4 personas en la habitación, igualmente tuvimos que solicitar kleenex y
Annick
Cómodo y limpio.
Lo mejor, el saludo y siempre una sonrisa del Sr. Diaz (Salvador no recuerdo su nombre)
Lo mejor, el saludo y siempre una sonrisa del Sr. Diaz (Salvador no recuerdo su nombre)
Paulina
Habitación agradable, al desayuno si le falta que sea más completo ya que el costo del hotel no es tan económico
Roberto
El personal y servicio
Joaquin
Poco accesibles durante el check in
PABLO ALEJANDRO
La habitacion estuvo limpia todo el tiempo, el unico problema es que la puerta de la ducha ni sellaba bien y se salia el agua al piso de la zona del sanitario
Manuel
Personal que excedió mis expectativas.
Julio
Es un muy buen lugar, aunque el desayuno le falta un poco
Juan Carlos
SELECCIONE UNA HABITACION MAS COMODA PARA 4 PERSONAS, Y NO CUMPLIO LA ESECTATIVAS YA QUE ERA UNA CAMA MATRIMONIA Y UN SOFA CAMA.
PEDI EL CAMBIO Y ME DIERON UNA HABITACION CON DOS CAMAS MATRIMONIALES QUE ESTA MAS BARATA Y NO ME HICIERON AJUSTE DE PRECIO
ES MI MOLESTIA
PEDI EL CAMBIO Y ME DIERON UNA HABITACION CON DOS CAMAS MATRIMONIALES QUE ESTA MAS BARATA Y NO ME HICIERON AJUSTE DE PRECIO
ES MI MOLESTIA
Jonathan
La habitacion bien, el desayuno es basico continental, pero el estacionamiento no tiene acceso con elevador. Lo mejor es parar primero en Motor lobby para bajar las maletas, si no deapues toca subirlas por las escaleras
Ileana
Opción muy buena económica y con todas las facilidades que uno necesita
Amado
Ojalá tuviera puerto de carga
JAVIER
Muy buena ubicación
América
Todo excelente, solo recomendaría ampliar más el horario del desayuno
Anaid
La habitación estuvo excelente, amplia, limpia, muy cómoda con frigobar, microondas, secadora de cabello y plancha. El personal es muy amable y atento. Sirven desayuno continental todos los días.
Vale
Internet nunca funcionó
Tele tampoco y llame y no resolvieron
Desayuno mal, no era continental
Tele tampoco y llame y no resolvieron
Desayuno mal, no era continental
Location & surroundings
City Express Plus Guadalajara Providencia
1520 Av. de las Américas Country Club, Guadalajara, Mexico
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City Express Plus Guadalajara Providencia
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