Name: Best Western The Hatfield Hotel
Address: The Esplanade, . 0 ., Lowestoft, NR33 0QG, GB

2/10

Poor

13 Jul 2026

Mark

The room was noisy - next to the kitchen’s extractor unit. But mainly it was so hot, despite it being cool outside and the windows left open at night.

10/10

Exceptional

28 Jun 2026

DEREK

It was very good hopefully see you soon

Partner

10/10

Exceptional

22 Jun 2026

Joseph

The Staff were very efficient, friendly and helpful.
The meals were very good.
The hotel is very well situated and the free car park was very handy.

Partner

10/10

Exceptional

19 Jun 2026

Keith

Had a very pleasant 3 night stay, nice clean room with a fine sea view and friendly and helpful staff!

Self

8/10

Excellent

15 Jun 2026

Cindy

Great hotel for a stay by the beach. Dinner and drinks and breakfast outside watching the waves roll in was great.

Comfy bed and nice clean room with great sea view.

Most of the menu had gluten free options or was gluten free which is great as members of our family are unable to eat gluten.

Parking was a bit of a challenge as the small carpark was full so we had to pay but it wasn't hugely expensive.

Really relaxing stay. Would stay again for sure.

Partner

10/10

Exceptional

11 Jun 2026

Nigel

Very good hotel Very good service stayed there three times now will stay again excellent

Partner

10/10

Exceptional

08 Jun 2026

Stephen

Great location, right by the beach, resturant is excellent, no faults here

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Karen

The Hatfield Hotel in Lowestoft is a lovely comfortable hotel to choose. Rooms are quite spacious and clean. Some have love sea views.
The bar and restaurant have sea views also. There is a good size outside area to eat, drink and look out over the sea
Food is good.too. Breakfast buffet and hot food menu also
Friendly and helpful staff.

Partner

2/10

Poor

25 May 2026

Neil

Upon arrival, we discovered that our room had two single beds pushed together rather than the double bed advertised.

Given the record-breaking temperatures over the bank holiday, the climate in the room was exceptionally hot. We discovered that one of the radiators was on full blast and with no control valve to turn it off.
With no air conditioning we were forced to open the windows. However, our room was located directly above the hotel kitchen and it's extractor fan which was extremely loud to the point we had to try and drown it out turning the TV up. Add to this loud noises from the kitchen until around 23:00. We were trapped to either suffer the unbearable noise or close the windows and sweat in a room being actively heated during a heatwave. We were forced to choose the latter just to get some peace resulting in a miserable sleepless night.
Furthermore, the mattress on one of the single beds showed a distinct dip in the middle. This lack of proper spinal support resulted in an aching back pain the following morning.
We reported all of these issues to reception the following morning and were promised a prompt call back. After waiting an hour with no response, we went down to reception in person. We were dismissively told that the team was \"very busy\" and a manager would look into it and that \"other rooms\" were also having radiator issues.
Absolutely no actions were taken to resolve the issues nor did any managerial representatives contact us.

Partner

8/10

Excellent

18 May 2026

Tina

Lovely friendly and helpful staff. Excellent location with access directly to the prom. Beautiful views and lovely home cooked breakfast. Good shower! Comfortable bed. Handy parking. Nice bar with atmosphere for evening. Would definitely stay again. Thank you!

Partner

10/10

Exceptional

10 Apr 2026

Brian

All staff were brill food lovely jubbly.room was hot had toturn off radiator.some areas needed a bit off tlc.but deffo stay again

Partner

10/10

Exceptional

05 Apr 2026

Karen

We had a lovely sea view room. The staff were friendly and welcoming. Beds were comfortable and the room was clean. The breakfast was very good, A good choice of both continental food and then a cooked breakfast.

Partner

10/10

Exceptional

04 Apr 2026

Sean

The room was very clean although the radiator was on in the bathroom and had no way to turn it off. The bed was a bit stiff for our preferences. Overall, all of the staff were very friendly and relatable and knowledgeable of the local area. Breakfast was bloomin’ delicious! Excellent stay over all!

Partner

10/10

Exceptional

31 Mar 2026

Alex

All good and the breakfast was a real treat! Thank you.

10/10

Exceptional

09 Mar 2026

Marcus

Everything was first rate, the staff were more than helpful the food was excellent and the room clean. The sea view would have been better without the fog, but you can’t blame the hotel for that! I will definitely be going back.

Self

8/10

Excellent

06 Mar 2026

Deborah

Staff we had to move rooms after one night because the heating didn’t work and the shower was intermittent with hot water
The staff were excellent on moving us

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Rory

Nice view out to sea and to listen to tje waves whilst falling asleep. Every member of staff I interacted with were super helpful and friendly

8/10

Excellent

27 Feb 2026

Paul

We stay here for valentine's weekend
Its a great location with good food
Our room had a sea view which was also a perfect addition
We stayed at this hotel many years ago and said one day we will come back, although i think the decor in the rooms are the same lol itwas a bit dated but clean
We will definitely be vack but won't leave it so long
The breakfast was very good and worth the stay just for that

Partner

10/10

Exceptional

23 Feb 2026

Joey

Clean room, staff was lovely and easy check in

Partner

8/10

Excellent

18 Feb 2026

Graham O'Sullivan

Staff were fab and nice place to stay.

8/10

Excellent

24 Jan 2026

Emma

Friendly staff and great location

Partner

10/10

Exceptional

19 Jan 2026

Joey

Great value breakfast top notch 👌

2/10

Poor

16 Jan 2026

Shaun

Some of the staff have very bad altitudes

Business

10/10

Exceptional

03 Jan 2026

Stephen Ian

First choice whenever I stay in Lowestoft.

8/10

Excellent

15 Dec 2025

MALCOLM

Warm and comfortable. Very good full English breakfast

Self

8/10

Excellent

10 Dec 2025

john

The bedroom was spotless. Everywhere was clean and the staff very helpful. But top marks go to the breakfast. Being a vegetarian i didnt expect much choice. However not only a cooked vegetarian breakfast but also a cooked vegan . Along with a buffet style, Ive not seen this before.

Leisure Partner

6/10

Pleasant

10 Dec 2025

Andrew

Third visit, different rooms, same issue- bed very uncomfortable. Mattress is cheap with springs felt

Business

10/10

Exceptional

07 Dec 2025

Stephen

Great location; lovely staff

8/10

Excellent

03 Dec 2025

Rupert

Great hotel helpful staff

Business

10/10

Exceptional

24 Oct 2025

Moira

Everyone was very helpful and friendly, nice room ,had a good breakfast.

Leisure Friends

10/10

Exceptional

24 Oct 2025

David

Right on the promenade.
Staff helpful and friendly

Leisure Partner

8/10

Excellent

22 Oct 2025

Andrew

Hotel a bit dated. Bed terrible. Old and feel springs. Poor night sleep ☹️

Business

10/10

Exceptional

20 Oct 2025

Matthew

Over the last few years all my family have enjoyed visiting the Hatfield Hotel as the downstairs restaurant is lovely and the staff are always very welcoming.
This is the first time I stayed for a few days and not only is it great value, the sea view and the sound of the waves coming in are exceptionally calming … it’s right on the beach so we saw the first light dawn in the most easterly place in the UK. It’s a treat.

Leisure Partner

8/10

Excellent

30 Sep 2025

Denis

Bedroom noisy all night with extractor fans

Business

8/10

Excellent

10 Sep 2025

ken

Good value and convenient location.
Decent breakfast and comfortable beds.
Just a few minutes walk from train station.Had no issues whilst and and would stay again.

Leisure Friends

8/10

Excellent

08 Sep 2025

Rupert

Best Western The Hatfield Hotel

Welcoming hotel and very conveniently located

Business

10/10

Exceptional

07 Sep 2025

Ivan

Nice clean and comfotable staff veey helpfull.

Leisure Self

10/10

Exceptional

02 Sep 2025

Andrew

Very nice ambience around the bar and sea view terrace

Leisure

6/10

Pleasant

31 Aug 2025

Rossana

I’d booked a deluxe room overlooking the sea view was great but room was very below standard the bed was like sleeping on a rock and the pillows were awful the bathroom was not the standard of a deluxe the shower was so hard to turn on/off tv too close to wardrobe and no plugs near the bed! Altogether very disappointing far too much money for what we had!

Leisure Partner

6/10

Pleasant

23 Aug 2025

Jill

The room was very tired but i know it is one of the rooms still to be renovated. However the main problem was that the mattress sloped downwards and i moved in my sleep and fell out of bed at 4 am! I hurt myself on the bedside cabinet as i fell and grazed my arm and badly bruised my shoulder. The mattress is unfit for use and needs replacing.

10/10

Exceptional

13 Aug 2025

Craig

Nice and friendly

8/10

Excellent

11 Aug 2025

Elaine

I liked the friendliness of the staff, the room was a nice size, but the bed was a bit old.

I would have liked a few more food options on the menu

The shower over the bath was unusable for me as the side was to tall and there was no handrail

Even though there was a lift we still had to cope with to many stairs for myself and my husband

The hot water was far to hot, care homes, schools and other public places sould be around 44%C

4/10

Poor

08 Aug 2025

Verified traveler

Hotel generally down at heel. Staff super stressed and too few. Check in experience not great; agreeing one hour extra to check out seemed to stress out receptionist (who was also serving at the bar). Lift out of service during big wedding reception; food pretty bad. Altogether needs some focused attention/

8/10

Excellent

04 Aug 2025

Richard

Fantastic breakfast and helpful staff

Leisure Partner

6/10

Pleasant

01 Aug 2025

Paul

Night out with the Boys

Arrived at 2:30 pm and couldn’t check in due to no rooms available (a bit disappointed as I needed to get changed before meeting the boys at 3:00 pm.
Managed to get a car parking spot which was good, as limited parking.
Hotel clean same as my room which was quite basic but had a good shower.

Self

8/10

Excellent

30 Jul 2025

Neil

Dated, but I will be back…..

So, not the most modern hotel in the world and quite frankly, it is overdue a refurb but that should not put you off staying. The Team are extremely welcoming, the rooms are clean and daily housekeeping cannot be faulted. Breakfast choice is good and I enjoyed what was put in front of me. I have stayed elsewhere in Lowestoft and paid more for the privilege however I will return to the Hatfield because of the friendly Team and the seafront location.

Business

4/10

Poor

19 Jul 2025

Brian

Disappointment

Room shabby and cramped and airless, creaking floorboards including corridor so bed shook whenever someone passed by. Disappointing.
But breakfast excellent and I commend the lady who managed the breakfast restaurant, very friendly and efficient.

Self

6/10

Pleasant

14 Jul 2025

Verified traveler

Great location, amazing staff, ok rooms.

Staff were absolutely amazing but the rooms were not able to cope with the exceptional temperatures.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2025

Susan

Great.

10/10

Exceptional

09 Jul 2025

Marian

Great relaxing break

Throughly enjoyed our stay at the Hatfield, very friendly staff, the hotel is right on the sea front.. good for walking in either direction .

Partner

6/10

Pleasant

30 Jun 2025

Mark

Reception area needs a make over

Used to stay at the Hatfied on a regular basis but this is the first visit for about 20 years. The entrance/reception area has not changed at all and on first appearances seems really neglected and off putting. But once in the hotel other areas are better; bar/ outside terrace, rooms were fine & clean.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Alan

Everything was satisfactory

8/10

Excellent

20 Jun 2025

Joanne

Our stay was very pleasant. Friendly staff, nice views and lovely breakfast

Partner

2/10

Poor

17 Jun 2025

Kelly

1st room I checked onto was the size of a student dogs. Poor quality throughout and not worth the money.

Reception changed the room, and whilst better was equally rum down. Could feel the springs in the bed which made for a rough night's sleep. Room was also extremely hot.

Has the chicken gyro at dinner and sent it back, chicken was not cooked through.

Overall the place is on dire need of an upgrade.

I travel regularly and base my choice on the reviews, this place does not deserve anything near what is stated.

Business

6/10

Pleasant

17 Jun 2025

Helen

We love Lowestoft. 😊

We stayed in a sea view room which had a lovely view of the sea, unfortunately because the temperature reached 28%c the room was very warm even with the windows open, so it really spoiled our stay here. We didn’t eat in the restaurant but the food looked good.
.

Partner

6/10

Pleasant

13 Jun 2025

Graham Hinton

The hotel is in a wonderful location. The room was ok if dated and the bed wasn’t comfortable.

Self

6/10

Pleasant

01 Jun 2025

Fiona

Decor is dated. Hotel reception service is good. Restaurant manager is lacking customer service skills and stood watching his staff run off their feet.

Leisure Family

6/10

Pleasant

01 Jun 2025

Malcolm

Tired

Very basic l, tired decor and threadbare carpet. Restaurant manager was reluctant to help his staff at a very busy breakfast. The dirty dishes left on the table until we left

Friends_and_family Family

10/10

Exceptional

18 May 2025

Dawn

Nice bright rooms with en-suite.
Beds are very comfortable and the linens are soft.

Leisure Self

10/10

Exceptional

12 May 2025

Phillip

Excellent staff & service.very clean but the rooms are a bit dated

Business_and_leisure Partner

8/10

Excellent

04 May 2025

glenn

the only thing that stuck in my mind was at night when people walked pass the room the floorboards made a nose
and it woke me up .apart from that the hotel was clean/ tidy
staff were great all round good job willl come back again thank you.

Leisure Partner

8/10

Excellent

24 Apr 2025

Kenneth

Good sea view (hotel is right on the promenade), comfortable room, friendly staff.

Leisure Partner

10/10

Exceptional

22 Apr 2025

Verified traveler

Good overnight stay

Spacious comfortable room. This room seems to have been decorated and updated since we last stayed. Very good breakfast.
Friendly and helpful staff.

10/10

Exceptional

25 Mar 2025

John

Still keeping its charm

I always like staying at the Hatfield. Its been 15 years ive been staying and i just think its a lovely cheerful place to stay. Staff are always friendly and helpful. Food is good and the service is quick. The rooms are comfortable and warm. It reminds me of how hotels used to be, its like going back in time, in a good way. Well done to all keeping the Hatfield charming and warm.

Business

8/10

Excellent

25 Mar 2025

Verified traveler

Quiet seafront hotel.

Lovely clean room, comfortable bed. Seafront location, with parking just opposite. If you have mobility issues, worth mentioning, as several steps up and down in the corridor, leading to the bedrooms .

Partner

10/10

Exceptional

24 Mar 2025

Ian

Nice stay

Leisure Partner

8/10

Excellent

12 Mar 2025

Louis

Very hospitable staff, especially Robert on the front desk. Very easy to find, very good parking and the hotels overall look is quite a nice one.
My sea view room was like being in a bedroom of your very own and it was nice warm and cosy with the sound of the sea at the window.
Breakfast was extremely nice, you alway expect a nice breakfast but this one exceeded my expectations.
Overall a very good hotel and very nice stay, only critique I have and it’s not a big deal but I was on the first floor next to the stairs so a lot of foot traffic and you can hear pretty much everything on going on downstairs until the last person goes to bed or ends shift.

Business Self

8/10

Excellent

09 Mar 2025

Wade

My bedroom 109 was I think above the kitchen so heard noises from the kitchen activities. The shower bifold door hinge was broken so the magnetic strips never worked in properly closing the shower doors. The room was comfortable with a single bed and we'll heated. The food was excellent, including the main meals and my 2 breakfasts. The kippers were to die for!...beautiful oily fish... wonderful way to start the day!! I would recommend the hotel and I would come again.

Leisure Self

6/10

Pleasant

09 Feb 2025

Verified traveler

Nice food, room too hot!

Staff very friendly, breakfast was really good. Would have loved bigger portions for hot breakfast as so good. Room however was very hot, even after turning burning hot radiator off and opening window as much as we could. Could not turn bathroom radiator off so still kept room very warm.

Partner

8/10

Excellent

06 Feb 2025

Stephen G

Lowestoft Good Stay

Nice hotel, friendly staff, good food.

Business

6/10

Pleasant

01 Jan 2025

John

Not the greatest but ok

A rather dated hotel but value for mo rat was fine. Creaky floor boards which meant you heard lots of movement so not a great sleep.
In the morning at breakfast the kitchen and waitress were talking on and swearing which was very disappointing.

The setting of the hotel is very good

10/10

Exceptional

01 Jan 2025

Mark

Pre New Year 3 night get away

We had a lovely stay over three nights late December. All staff very friendly and polite. Room very good, plenty of room (204).
Cooked breakfast tasty and well presented.
Room nice and warm and splendid view of beach and sea.
Thank you
Mark and Helen Fenton

Partner

10/10

Exceptional

20 Dec 2024

Robert

Good Stay, change the shampoo...

Great price and great views, I love this area of England.
The hotel did seem a little dated and the food fairly overpriced. However the breakfast was great!
Spacious rooms however not much amenities in the rooms and the shower gel etc is horrible. Dont use it. Use your own.

Business

6/10

Pleasant

19 Nov 2024

Rob

Poor stay.

Room was cold as was the shower.
I have stayed here many times for work, reported these issues in the morning, but no follow up.
Also getting a VAT receipt for my meal was an issue.

Business

10/10

Exceptional

18 Nov 2024

mary

Great

Lovely hotel, staff friendly, excellent Sunday carvery, and breakfast, and on seafront

Partner

8/10

Excellent

17 Nov 2024

Kim

Good value for money

We had a nice stay at this hotel which was in a good location. Good value for money which included a very nice breakfast.
Mattress was a bit old and uncomfortable and could do with being replaced.

Partner

8/10

Excellent

10 Nov 2024

Kevin

Good location at a very reasonable price

Leisure

2/10

Poor

07 Nov 2024

christina

Lovely break

Lovely. Overlooks the sea which was lovely the staff were very helpful we found it very relaxing which is what we wanted

Partner

10/10

Exceptional

21 Oct 2024

Ian

Very comfortable room, with everything I needed.
And a friendly cat too!

Leisure Self

10/10

Exceptional

21 Oct 2024

Scott

Lovely area, kind staff, nice room. Directly on the beach and walking/biking trail

6/10

Pleasant

18 Oct 2024

Niviya

Convenience but overpriced

Business

4/10

Poor

16 Sep 2024

Steven

Plug hole of bath was full of toe nails, absolutely disgusting. This was 2nd room as other one stunk of spilt milk. Plus beds were very uncomfortable and tipped backwards. Poor experience

Partner

8/10

Excellent

31 Aug 2024

Phillip

Great location for Lowestoft parkrun, hotel is clean & everyone we spoke to was very friendly.

Partner

10/10

Exceptional

17 Aug 2024

John

Stupid realy but 4 satchets of milk is not enough as you need 2 in each co..min of 8 to save wasting staff time finding some..

8/10

Excellent

14 Aug 2024

Susan

The property is fairly old so presents a few challenges for some with limited mobility, like me.
However, when I asked to change my room due to a tricky set of stairs with no handrail causing issues, it was swifty dealt with and my luggage was moved.
It is a nice hotel with a very nice terrace overlooking the sea.
Breakfast is very nice and sitting on the terrace overlooking the sea is a very pleasant experience.

Leisure Self

8/10

Excellent

09 Aug 2024

David

good staff

Leisure Friends

8/10

Excellent

21 Jul 2024

Jeremy

Nice hotel on front

We had three nights at this hotel - staff friendly. It has a really nice patio facing the sea which is brilliant plus we ate in restaurant- very good bar the dessert but the staff very kindly took this off.

Partner

10/10

Exceptional

19 Jul 2024

Philip

Our stay at the Hatfield

We had a very nice stay in a very comfortable hotel, food was excellent. Would certainly recommend.

Friends_and_family Family

8/10

Excellent

13 Jul 2024

Glenda

The room i was in had a lot of noise nice clean room would stay again

Leisure Self

10/10

Exceptional

08 Jul 2024

Suvi

Total 10+

Workers are fantastic! Good meals ( Breakfast and dinner,) good drinks. Cleaners are very nice people. View is great. We enjoyed our stay.

Friends_and_family Friends

8/10

Excellent

02 Jul 2024

David

Breakfast was poor but the rest was good

Leisure Partner

10/10

Exceptional

28 Jun 2024

Dave R

Reminded me of Barbados (a bit)

Nice room although a little warm and the smooth rounded shower temp control was a bit hard to adjust.
Great view (from my bed you can only see the sea and sky and can only hear the waves lapping against the beach, just like when I was in Barbados)
Great location as right on the seafront and only 10 mins walk to the station
Parking might be difficult at peak holiday season
Nice breakfast

Self

10/10

Exceptional

28 Jun 2024

Dave R

Reminded me of Barbados (a bit)

Nice room although a little warm and the smooth rounded shower temp control a bit hard to adjust with wet hands
Great view (from my bed you can only see the sea and sky and can only hear the waves lapping against the beach, just like when I was in Barbados)
Great location as right on the seafront and only 10 mins walk to the station
Parking might be difficult at peak holiday season
Nice breakfast

Self

10/10

Exceptional

26 Jun 2024

Tracy

Had a lovely stay

Thank you for a lovely stay, its very welcoming, we had the deluxe suite, stunnng, we will definitely be returning, staff were lovely and helpful, rooms are clean and cosy

Partner

10/10

Exceptional

13 Jun 2024

thomas

Easy parking great location

Business

6/10

Pleasant

11 Jun 2024

Paul

Tired and dated