Name: Old Hall
Address: The Square, Buxton, SK17 6BD, GB

6/10

Pleasant

21 Jul 2026

Raymond

Lift ancient and breakfast poor.

Partner

8/10

Excellent

21 Jul 2026

Paul

Staff were great but there simply wasn't enough of them. The lift was out of service or faulty and the stairs are great for someone with a temporary disability. The breakfast staff were very happy and helpful and produced some queality food and refreshments - thank you

Self

8/10

Excellent

18 Jul 2026

Ruth

Breakfast menu good, but a cup left to use had not been through the dishwasher and was tea stained so I swapped it for one that was clean.
Staff good.
Room clean enough but could have been better, surface cleaning ok but around taps were a bit mouldy looking. Inside window wasn't clean.

8/10

Excellent

18 Jul 2026

Kate L

This is a beautiful old building in the very centre of Buxton, a historical spa town that pleasantly surprised me.
While the hotel reception and hallways could definitely use some new carpet and renovation, the staff was very friendly, the buffet breakfast was very good, the bedrooms were large, and two out of the three bedrooms that we booked were freshly renovated.
The two renovated bedrooms were on the first floor, whereas we stayed on the second floor. While the 2nd floor bedroom was older and ready for an update, it was very large, clean, and comfortable and I have to say that the bed was extremely comfortable.
Overall, for the cost of this hotel with a full English breakfast buffet included, it was definitely worth the money. I would certainly stay there again, but I would ask for a bedroom on the first floor.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

James

This wasn’t the old champneys quality I was used to.

There was no one major problem, just a lot of mediocre.

- On check in at 5pm, no one at reception or even a clear sign, no bell. Waited quite a while for someone to show up.

- At breakfast I stood by the sign saying wait here to be seated. Initially no one there, then a waiter arrived at the other end of the dining room, just stared at me briefly, said “Breakfast?” Quietly across the whole length of the restaurant, I replied yes. He stood his ground at the opposite end so I walked across to him. He then said “You can sit there” and indicated a table that I’d walked past. All while he didn’t move.

- I was an hour prior to breakfast ending, but they started removing table cloths leaving just bare wooden table next to me.

- Room was clean but very tired, as was the bathroom. in desperate need of some renovation. Corridors were musty.

Self

8/10

Excellent

16 Jul 2026

Jan

The welcome at reception was friendly and helpful.
Our room was a decent size and dog friendly. Hotel is like a rabbit warren but well sign posted.
Comfortable bed and efficient shower, decor was a bit tired and the lift was an old style metal gate which relied on other customers closing the gate after use so others could use it.
Breakfast was served in a light and roomy restaurant, however as we had our dog with us we had to sit in the bar ( this was being repaired with scaffolding and noisy by us so disappointing experience)

Pet

6/10

Pleasant

15 Jul 2026

Gwinny

The bedroom was spacious and clean. The bathroom was spotless. The tea and coffee provided were great quality.

The beds were comfortable but a bit creaky. The floor was uneven and creaky so a bit noisy when moving around.

The common areas in the hotel are shabby, although it's an old building it could do with some updating.

Our reservation included free parking yet we were charged for a parking permit.

Partner

10/10

Exceptional

14 Jul 2026

Graham

This is a very old hotel with all the charms that brings so don’t expect a sparkling new hotel but we loved for those idiosyncrasies which is the part of the hotel.

Partner

6/10

Pleasant

13 Jul 2026

Carol

Floors not very clean in rooms.

Some glasses in breakfast room not clean.

Reception staff very helpful.

Family

8/10

Excellent

12 Jul 2026

Andrea

Nice hotel with friendly staff.
The decor/carpets were quite worn.
Good location, very central.

Partner

6/10

Pleasant

11 Jul 2026

Nicholas

Room was ok and provided a comfortable sleep, bathroom is somewhat dated a needs a refit. No air con so on a night when temps were above 30 in the day it was a restless sleep. Breakfast was very disappointing, hot food was overcooked and not good quality produce. Staff seemed disinterested in making the the environment feel welcoming. Also be aware that with no parking available you have to purchase a permit for £6 to park on the road.

Friends

8/10

Excellent

10 Jul 2026

Darren

a really nice hotel with lots of history, our room was clean, the staff were really friendly and the breakfast was great, close to the centre, the theatre and the parks so excellent location. Only downside was the hotel lists free parking - yes there is as long as you are parked away from the hotel but only £6 for a permit for the day to park outside the hotel - perhaps this needs mentioning?

Partner

8/10

Excellent

09 Jul 2026

Colin

The hotel is in a prime position for visiting Buxton or touring the area. We were able to check in a little earlier and quickly sorted the 24hr pass for parking right outside the hotel. It felt very secure. The room and bathroom were very clean and the bathroom had a powerful hot shower and lovely fluffy towels. The room is a little tired and could do with a quick makeover. However it wouldn’t put me off staying again! The breakfast was delicious and the buffet was plentiful. The staff member in the breakfast room was very friendly and made us feel welcome.

Partner

4/10

Poor

09 Jul 2026

Louise

The hotel is old and run down . The girl on the desk did her utmost best to change out room as the previous room offered had lots of damp and dust. She was so friendly and accommodating and did everything to make our stay comfortable. I think she is from Newcastle? What a great girl- thanks so much!
The breakfast was very nice and nice staff there too.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

LIZ

All great , room staff, breakfast , excellent location. Buxton so much to offer

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

N

We had an excellent stay, for an old hotel it was very well looked after. Staff were super friendly and the breakfast was good. Excellent position in the town. Will stay again.

Partner

4/10

Poor

05 Jul 2026

Terry

What a disappointment. The building is in dire need of refurbishment. The Geordie receptionist was extremely nice but is overworked. The bar kind of sums up the place, stained broken seats and carpet. Our room had a huge crack in plaster, huge hole in landing ceilings, cracked window glass and rotten windows.

What a shame but too expensive for what you get.

Friends_and_family Friends

4/10

Poor

02 Jul 2026

Yvonne

The hotel was very rundown. The room was dusty, curtains grubby & didn't close properly. Loose toilet seat & the cold water came out warm. Kettle & tray were very dusty with cups & glasses put on the tray top down. No hand towels. Breakfast, both selection & quality, very poor with only one staff member on duty to deal with a full breakfast room.

Partner

6/10

Pleasant

02 Jul 2026

Fiona

Clean room but faded grandeur and old stained furniture in the bedroom . No complimentary water and only 2 tea bags and no coffee. The pillows were very hard or lumpy tho the 4 poster bed was pretty comfy. Dog suitable room but no water bowl for the dog. Greeting from reception fine but no dinner available - had to go next door to sister hotel which is Champneys owned - their restaurant was full so went to Darwin's Bar which served food too ( part f the sister hotel ) We ordered linguine and it took 1hr and 20 mins to arrive! The bar staff and head waiter Alistair were very apologetic and gave our food and drinks free as an apology so a hungry but cheap night ! Apparently the chefs were going to be thrashed!!

10/10

Exceptional

01 Jul 2026

Sandy

We thoroughly enjoyed our stay. Lee on reception and Ruth in the restaurant were very helpful and outstanding. The evening meal was exceptional. The four poster bed was very comfortable the shower was very good as well . We would have no reservations about staying there again.

Partner

8/10

Excellent

01 Jul 2026

karen

The Old Hall hotel is a lovely old building, with all the charm you would expect. On arrival the reception staff were fantastic and helped us with parking arrangements.
The room was lovely overlooking the Opera House. It was very hot whilst we were there but the room remained cool.
The room facilities were good.
I cant review the breakfast as the gas wasnt working in the hotel, and breakfast was served in the sister hotel next door.

Partner

10/10

Exceptional

30 Jun 2026

Andrew

Lovely location and quiet. Lots of places to eat nearby. Close to high street. Lots of history within the hotel and surrounding area.

Partner

6/10

Pleasant

28 Jun 2026

Robert

Tired but clean.Room nice size but adjoining room shower/toilet about 2ft away from my pillow through a stud wall,whilst the two windows in the room were3ft above the patio used for breakfast.In the hot weather with the Windows open we almost had someone else's breakfast in bed. Unfortunately breakfast was served on cold plates and was quickly cold,pity! We have stayed here before and will again.,just avoiding room 7.

Partner

8/10

Excellent

28 Jun 2026

Jason

Clean rooms, very good staff, good breakfast, good bar, close to all.bars, shops etc. Noisy outside during the night due to location. Cant be helped by the hotel, but good to.know

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Daniel

Character property in the heart of Buxton. We arrived very late (after midnight) and the Night team at the hotel were exceptional. They couldn't have been more helpful in moving luggage and assisting check in while my wife tried to keep our baby asleep.
Good breakfast in the morning. Well appointed room.

Family_with_children

8/10

Excellent

27 Jun 2026

Michaela

Excellent staff, bar and food. Room was clean but bathroom dated.
Would stay again as excellent value for money.

Friends_and_family Friends

8/10

Excellent

27 Jun 2026

Glenys

Staff were wonderful especially as we had to check out after 1 night due to illness (nothing to do with the hotel)

Partner

8/10

Excellent

26 Jun 2026

Sharon

It’s an old building with wonky floors and doorways which is charming in its own way. There are clear signs of ongoing maintenance that will improve the look & feel. Breakfast was delicious and the staff worked very hard, both check in and check out were a breeze and staff super friendly. The only draw back was the creakiest bed ever, the slightest twitch from one of us and we were both awake. It was a 1 night stay so not a real issue but couldn’t have put up with it for a longer stay.

Partner

6/10

Pleasant

25 Jun 2026

ROBERT

Room was clean and spacious. The bed was comfortable. Furniture was looking tired. Breakfast was good as was the bar menu.
However, the very old lift did not work - not a problem for me but others may struggle with the stairs.
In the bathroom the water pressure was very low and the drainage from the basin was slow.

Business

6/10

Pleasant

24 Jun 2026

Clive

The building was old and needs some maintenance and updating. The room was unfortunately dirty, the carpet particularly. had some sticky patches. The staff were very helpful and friendly, but the breakfast was overpriced for what was provided.

Partner

8/10

Excellent

23 Jun 2026

John

Excellent location in centre of Buxton and helpfulness of staff.
Very good breakfast and good value for money overall.
Ancient and very temperamental lift meant that most users did not understand its quirks, and so it was often left on the wrong floor. This would cause problems for those having difficulty with stairs. Also modern bathroom had inadequate grab handles in the shower.

Partner

10/10

Exceptional

23 Jun 2026

David

The hotel room was large and very comfortable and it was entertaining to imagine which of the many historical figures who had stayed there had preceded us. Breakfast was included in the price and was excellent. We would certainly recommend The Old Hall for a long or short stay.

Partner

8/10

Excellent

22 Jun 2026

David

Staff friendly and good especially the restaurant manager. Could have fixed the double glazed secondary window as it wouldn’t stay open, did tell them but they didn’t fix it . Proped it open with a coat hanger. Room was reasonably clean. No fridge or safe.
Good shower even though it was over the bath.
Entrance not inspiring needs a good clean and carpets were past their best.

Friends

6/10

Pleasant

19 Jun 2026

David

The hotel is fine, it is just really outdated and needs a full renovation. The decor look like it has not been changed for 50 years.

Partner

8/10

Excellent

19 Jun 2026

Stuart

Hotel was in a superb location for the Buxton Opera House and town centre.
Very enjoyable stay in a hotel with history and character

Partner

10/10

Exceptional

18 Jun 2026

Glenn

Lovely clean hotel with extremely friendly and helpful staff that loved dogs. Breakfast was amazing.

Partner

10/10

Exceptional

18 Jun 2026

Michelle

Great hotel, stopped here for years and it get better every time I go

Friends_and_family Friends

8/10

Excellent

17 Jun 2026

Francoise

Our room on the second floor was clean and had blinds to keep out the light at night. It was adequate but, no doubt to keep in style with being the oldest hotel in Great Britain, it wishes to retain an oldie worldie charm so the decor may appear outdated.
Our bathroom could do with a revamp as the toilet seat was loose and one of the shower heads was leaking and wouldn't stay in position.
Breakfast was the 'help yourself style' and there was sufficient choice. However, the breakfast room seemed to lack atmosphere.
The staff were pleasant enough.

Partner

8/10

Excellent

15 Jun 2026

John

The hotel is a bit of a rabbit warren with creaking floorboards, reflecting the age of the property, but the room was well-appointed with traditional furniture in the bedroom and bathroom.
The location is great for visitors to the Opera House and the various events in Pavilion Gardens, and only a few minutes' walk from the railway station. The staff were friendly, and there was a good selection of food at breakfast.
I would be happy to stay at the hotel again when visiting Buxton.

Self

6/10

Pleasant

15 Jun 2026

DESMOND

The food, evening meal and breakfast were awful

Partner

8/10

Excellent

14 Jun 2026

Derek

Overall very satisfactory, but let down by the lack of a thermostatic mixer valve on the over bath shower, so that water temperature fluctuated between freezing cold and scalding hot. This is a safety issue that needs to be addressed.

Partner

8/10

Excellent

13 Jun 2026

Richard

The stay was fine but there was damage to the room we stayed in. Very large crack in the ceiling - there had been a water leak from ceiling in corner of room

6/10

Pleasant

13 Jun 2026

Andrea

Clean room, food was ok pudding a bit cold.

Partner

10/10

Exceptional

12 Jun 2026

JOHN

Comfortable rooms and a great breakfast

Friends

8/10

Excellent

09 Jun 2026

Claire

Lovely old building in the centre of Buxton. Our room was very spacious and comfortable. It was ideal for a short stay.

They seemed to be a bit short-staffed generally and the waiter at breakfast was rather rude. The hotel would benefit from some updating and parking is tricky. There's no free parking at the hotel or nearby and the parking there is outside the hotel was full.

Partner

8/10

Excellent

08 Jun 2026

Blayne

The staff were amazing very helpful friendly and welcoming i had a evening meal and Sunday Roast which were both excellent over all really enjoyed my stay the only issue was the lift which was a old fashioned style with sliding metal guillotine and if the last person to use the lift did not close it the lift would not work!! But apart from that is was very good

Self

8/10

Excellent

04 Jun 2026

Alison

Really quirky hotel, great location!
Staff friendly and room spacious
Breakfast was of a good standard
Would definitely return for a night away
Please note is offered a parking permit outside hotel bear in mind its £5.99 per night on check out … overall great stay

Partner

6/10

Pleasant

03 Jun 2026

Lynne

When I booked the hotel I got the impression that there was parking there. When we arrived I went into ask where the parking was I was given a map and told to park in a residential street \"5 minutes walk away\". There were some public parking spaces outside and opposite the hotel (only one space opposite when we arrived) but the signs indicated it was maximum of 4 hours so we did park in one of the residential streets suggested. That night when someone checked in we heard the member of hotel staff say that if he paid the hotel (we didn't hear how much) they would give him a permit to put in his car for 24 hours. As my husband has breathing difficulties, if we had been given that option, we would have happily paid so were rather annoyed that I wasn't told about that, either before or on arrival.

Partner

4/10

Poor

03 Jun 2026

Fiona

I wouldn’t recommend this hotel.
It is very run down and needs money spending on it. The carpet of the entrance to the hotel was dirty and they seemed very short staffed throughout our stay . On our last morning there was only one member of staff working in the breakfast room - he was trying to prepare the food, clean and set tables and welcome and seat guests, which was impossible for him to do all this on his own.
Our room had a large damp mouldy area on the ceiling and the plaster and paint work was coming away. I did ask to speak to the duty manager about this, but she informed me that we couldn’t be moved from our room as the hotel was fully booked . She did offer us a bit of discount on our room , but I would have preferred to have a clean, well maintained room.
I would not return to this hotel .

Family

10/10

Exceptional

02 Jun 2026

Caroline

The entrance is a little lacking and the welcome a little frosty from reception, but the rooms were wonderful and we all slept like babies in our beds. Breakfast was basic, but hot, clean and filling.
Some improvements to be made, but would book again.

Family_with_children

8/10

Excellent

01 Jun 2026

Lee

Easy check in. The room was good, clean, period decor and furniture. Comfy bed. Buffet breakfast was good.

Friends_and_family Family

8/10

Excellent

31 May 2026

Diane

Great location and lovely historic hotel - bit dated but very clean

Friends

8/10

Excellent

31 May 2026

jacqueline

Such a great location, with renovated rooms and bathrooms, delicious buffet breakfast, interesting history, and parking available directly outside (subject to availability and about £4 for 24h when purchased from reception).

I was slightly nervous to stay here after reading some of the reviews but don’t be put off. It’s a bargain and full of character and charm - you’ll feel like you’ve stepped back in time.

It’s owned by Champneys, and once renovations are complete I’m sure you’ll be paying much more to stay here. In the meantime you get 10% off spa treatments at their very fancy next door hotel.

Family

10/10

Exceptional

31 May 2026

Sue

My room was absolutely amazing and I had the best sleep ever during my 2 night stay .. breakfast was really delicious as was my dinner in the restaurant last night I can’t wait to stay in The Old Hall Hotel again in December I must mention that the Staff are very friendly throughout with a special mention to Victoria at Reception who personally helped me to my room and took time to assist me with booking my next reservation Thank you so much

Self

6/10

Pleasant

31 May 2026

Elaine

Lovely old building but tired inside. Stayed in room 13 with the fan from the kitchens outside the window making a racket until 9pm. Window would not stay open so there was no ventilation on a very hot night! The duty manager Maddison found me a fan but it was still horribly hot all night. I would argue that a window that you can open and close is an essential for a hotel room? Some dusty surfaces too.
On the plus side, the location is perfect (£6.00 for 24 hour parking right outside is a bargain!) and the breakfast was terrific.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Graziella

My friend and I stayed here for a long weekend. Was such a lovely little hotel, right next to the town centre so a short walk from anything you needed.
Staff were super friendly, polite and helped with recommendations.
Would definitely stay here again.

Friends

6/10

Pleasant

30 May 2026

John

Pay for parking. It's an old hotel, evrything creaks. But with free breakfast it's good value.

Self

10/10

Exceptional

30 May 2026

Scott

The room was perfect for what we needed. Twin room for one night. The person on reception was remarkable, and truly lovely

Partner

10/10

Exceptional

28 May 2026

Gillian

Staff were all very friendly and helpful. Breakfast was excellent with a full English on offer and also fruits and yoghurt. Fantastic location to get around town and for woodland walks. Parking for residents outside the hotel, £6 for 24 hours.

Friends

8/10

Excellent

28 May 2026

Madeleine

Nice Hotel , if a little dated and in need of a make over., but with a lot of old school charm in a very central area for exploring Buxton,

Partner

6/10

Pleasant

28 May 2026

Debra

There were quite a few issues. Firstly, there was no mention of parking charges when I booked but on arrival were told that parking close to the hotel was an extra £6 a day! They did advise about free parking further afield but we decided to park close to the hotel and paid the extra.
Next, the room and bed were both really small - it was a struggle to open the door and not walk straight into the bed!
Next, I appreciate it's a really old building but everything was wonky - the floor went up and down in different areas and even the bed was going downhill to the head!! So much so, I have hiatus hernia and this and the heat made the first night pretty awful!
It was the hottest day of the year so far and the room was terribly hot as there is no air conditioning - obviously they can't be held responsible for the heat but it made the night really uncomfortable.
The next morning at breakfast all was well, the staff looked after us and the food was lovely and there was plenty of it!
When we went back to the room, housekeeping arrived and we asked them to come back later which they did. When we left the room housekeeping were busy in another room and I asked about a fan. The lady very kindly went to look for one but unfortunately couldn't locate one.
However, when we got back that evening they had found us a fan and what a blessed relief that was - the 2nd night was much better!
All in all, an interesting stay, a lovely historic building in need of a lot of TLC but great staff.

Partner

8/10

Excellent

28 May 2026

neil

Lovely for a short stay
Work on the building didn't do it justice
Parking right in front of the hotel which was a bonus

Partner

6/10

Pleasant

27 May 2026

Jasmine

Not the most cleanly or up-to-date stay, but okay for 1 night. Conveniently located and staff are amazing.

Partner

10/10

Exceptional

26 May 2026

ANDREW

Lovely old hotel. A welcome change from soulless modern hotels in the same price range. A quirky place but in a good way. Cheap parking right outside.

Partner

8/10

Excellent

25 May 2026

CHRISTINE

We enjoyed our stay here even though the room was very quirky with a very sloping floor. It was a good size though and well equipped. The four post bed looked good but wasn't that comfortable and quite small especially as my husband is 6ft 4. Best to stick to a different room.
Staff were all friendly and helpful and parking outside was just £6 a day. The hotel is well situated within easy reach of bars, restaurants and shops etc

Partner

8/10

Excellent

23 May 2026

Joanne

Interesting historical hotel with all you need for a night away. Lovely position in Buxton.

Friends_and_family Friends

6/10

Pleasant

20 May 2026

Helen

I won't be going again

Partner

8/10

Excellent

19 May 2026

Janet

Lift did not work whichwas a problem but very old hotel

8/10

Excellent

19 May 2026

Paul

Really nice staff, although I think one of the breakfast waiters must have had a bad night’s sleep as he was a tad grumpy and impolite. Nice room, good on-street discounted parking (£6) and in a great location.

8/10

Excellent

18 May 2026

Melanie

Rooms clean & tidy. Very old property which means its a bit creaky and quirky. Main areas need some life putting back in to it as it looks tired & unloved. Breakfast was a good selection. Ideal central location for bars, restaurant, high street, park & Opera House. Ideal for a stopover in Buxton.

Partner

6/10

Pleasant

16 May 2026

James

Location is excellent. Staff all very friendly and professional. Rooms tired, dated and not the cleanest. Breakfast excellent

Self

10/10

Exceptional

16 May 2026

Annette

Loved it. Room was awesome, great views, big and loved the seating area in the bay windows. Enjoyed my cuppa looking out of the window. Pity they stay wasn't long, would like to go back and really enjoy it. The breakfast was freash, wonderful and plenty of choice.

Partner

8/10

Excellent

15 May 2026

Graham

Decent for the price but no parking

Friends_and_family Friends

8/10

Excellent

15 May 2026

Allan

Room clean food good value e.g. 2 courses gor £20,breakfast good.staff pleasant and helpful.

Partner

6/10

Pleasant

15 May 2026

Yvonne

Good location for exploring the area. Hotel steeped in history but being an old property clearly needs a lot of upkeep.
Parking avaliable but needs to be paid for in hotel

Partner

10/10

Exceptional

14 May 2026

brendan

Great hotel full of character

Friends_and_family Family

10/10

Exceptional

14 May 2026

brendan

Great hotel full of character

Friends_and_family Family

8/10

Excellent

14 May 2026

Chris

It's a really old hotel

6/10

Pleasant

14 May 2026

Karen

The room was very shabby. The bathroom floor was peeling up and the shower was mouldy. There was water damage on the ceiling and chips on all the furniture. Some of the rooms have been refurbished but this one is still waiting to be done.

Partner

8/10

Excellent

13 May 2026

Margaret

Breakfast was a let down. Cremated bacon, other foods not nicely presented at all. No bread for toast. Had to wait quite a while to be seated.

Partner

10/10

Exceptional

13 May 2026

Paul

Great location, price, service, breakfast - recommended!

Friends

6/10

Pleasant

10 May 2026

Sarah

We stayed for 1 night whilst in Buxton to see a show at The Opera House. Our usual hotel was fully booked so though we’d try The Old Hall. The accommodation areas are bordering on dilapidated. Characterful no longer applies. We spoke to other guests and they found the same with one even without a working shower. Major staff shortage. The breakfast area was ok but 5 members of staff had rung in sick ( including the manager, which suggests low morale ) so the food etc was in short supply. The 2 on duty did the best they could but woefully understaffed. Overall, we wouldn’t stay again.

Partner

8/10

Excellent

10 May 2026

Nicola

The hotel is in an excellent post for the Opera house and the centre of Buxton. The cost of parking is £6 for 24 hours with one of their permits. The hotel is very quirky with is uneven floors but this adds to the charm. The breakfast was great. Would stop again.

Partner

10/10

Exceptional

10 May 2026

Paul

The Old Hall hotel is just what it's says in the name. It's a character full old building. It's clean, quirky, and the staff are excellent. We have stayed previously and will do again. Splendid breakfast as well.

Partner

8/10

Excellent

09 May 2026

michael

Parking

Friends

8/10

Excellent

09 May 2026

Martin

Nice breakfast

Partner

10/10

Exceptional

07 May 2026

Miranda

A wonderful old hotel, lots of interesting history . Situated perfectly for everything. Parking can be a problem as Buxton is a very popular place to visit.

Partner

8/10

Excellent

06 May 2026

Rosemary

Good quality towels and bed linen. Plenty of hot water and high powered shower. Adequate breakfast selection. Very helpful staff. Excellent position for amenities.

Partner

10/10

Exceptional

03 May 2026

Bill

Historic hotel in great location for visiting the gardens and the opera house. Large room with good enough facilities.
Good early dinner in the bar with attentive staff. We had a late breakfast at a busy time; reasonable choice. Metal serving spoons under the hot canopy were too hot to use; coffee was weak.

Partner

10/10

Exceptional

26 Apr 2026

Trevor

Breakfast was very nice but could have been hotter at 8.30am
Very clean rooms, towels lovely and soft on heated rail. Parking outside was fine. Location great spot next to park and nezt to railway station.

10/10

Exceptional

25 Apr 2026

Helen

In a phone call from someone from the hotel ( turns out they were from the Crescent hotel, owned by by same company,) I specifically asked about breakfast time as we had to be at Assembly rooms at 8 am. I was assured breakfast started at 7.30, even on a Saturday. On arrival I found this was not the case. The person on reception assured us that it would be be sorted with either the chef coming in early or us being walked round to other hotel. Saturday morning staff knew nothing about this but did take us to other hotel.
The lift was an act of faith; we only used it going up, despite mobility issues , and twice had to get a member of staff to get the lift as the door did not always close properly. Meal in the bar was excellent…but was the restaurant ever open for anything other than breakfast?
We also had to ask for more toilet roll; even budget hotels leave you a spare!

Partner

4/10

Poor

24 Apr 2026

Rex

Staff at breakfast needed to be a lot more helpful and cleaner. Breakfast was cold and dried up bacon like leather. Overall all staff needed sorting ie learn how to wellcome visitors. Bar was not stocked and unable to purchase draughty beer. Would not advise others to stay.

Partner

8/10

Excellent

21 Apr 2026

Jackalyn

The staff worked very hard in every way.
The hotel itself, probably due to age, needs attention re decor and sash windows which are draughty. I felt there were building restrictions making things difficult for updating.
Dinner choices were excellent.

10/10

Exceptional

20 Apr 2026

Gerry

We had a lovely stay. Our room was spacious and clean.
Staff were friendly. Would stay again.

6/10

Pleasant

20 Apr 2026

Ruchika

The place was clean per se but the upholstery is long stained and tired. Could do with some TLC.

Great location. Exceptional staff.

Partner

8/10

Excellent

20 Apr 2026

Sheila

It would have been helpful to have parking info prior to the stay but staff very helpful and hotel was quiet and comfortable.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Matt

The building is the oldest hotel in England so you can't expect it to be all shiny and gleaming. But it is very clean, slightly quirky and off shape and the floors were solid but uneven at times. This just added to the charm for us though as we live in a 90yr old house so it didn't surprise us. The room was very clean, the bathroom was nicely refurbished and came with nice toiletries provided. The bed was slightly firm but that's a personal preference so we can't complain about that. Checked in early as our room was ready. Alistair on reception was fantastic, funny little tales and lots of local information to help us settle in. The were no evening meals being served so we ate next door and were given a 20% discount voucher to do so which is a nice touch. We had the fish and chips in Darwins bar, huge portion and well cooked. Breakfast was excellent and comes with a nice view over the Pavilion Gardens if you get the right table. Nice hotel. Not too expensive and great for the one night we stayed

Partner

8/10

Excellent

17 Apr 2026

Carol

I booked the accommodation for a present for my partner with our friends. They had a room twice the size of ours which was lovely for them but quite disappointing for us.
There was no socket near the mirror to plug in the hairdryer.

Friends

6/10

Pleasant

17 Apr 2026

Ronnie

The positives:
- good size bedroom & shower room and generally clean.
- staff friendly and supportive
The not so good:
- entrance and reception area needs attention
- buffet breakfast was only just warm.

Partner

10/10

Exceptional

16 Apr 2026

Penelope

Great to be greeted at reception. Hotel very old but quirky and fun. Breakfast great. Parking but confusing. As hotel info states on site parking but we didn’t know which side to park other than there are signs for payment yet no machines. We were told not to worry but I did see a sign saying permit only so hope all ok

Partner