Name: Pacific Bay Grand Suites
Address: Jorge Bocobo Street, 1622, Maynila, 1004, PH

8/10

Excellent

03 Aug 2026

Stephanie

Very good and staff was helpful

6/10

Pleasant

24 Jul 2026

Fred

Staff are really accommodating.

10/10

Exceptional

09 Jul 2026

Sherelle

I am giving them a 5-star so everybody can read my review...
I requested for a refund from this hotel because the room that was assigned to us was infested by cockroaches. We booked for 2 nights and the Receptionist lady was nice. When got to our room and turned on the lights there were cockroaches scattered everywhere, they were in the walls, the bathroom, the living room, the bedroom, the kitchen counter and cabinet and what surprised me the most was there were cockroaches too INSIDE the refrigerator! We checked out 15mins later as we know that we will not be able to sleep in the room. The front desk lady reminded me that the rate was non-refundable. I mean sure, if my money will help your hotel clean and sanitize it please go ahead and take it. But for future guest please BEWARE! PACIFIC BAY GRAND SUITES IS INFESTED WITH COCKROACHES.

Family_with_children

10/10

Exceptional

12 Apr 2026

Martin

Wonderful staff! Good housekeeping upon request. Good security. Good amenities. Ask for clothes steamer or extra hangers. Nice panoramic views without paying extra.

Self

10/10

Exceptional

01 Apr 2026

Cesar

Staff was very courteous and responsive to the needs of the occupant.

Self

10/10

Exceptional

14 Feb 2026

Martin Orlando

Great price! Super helpful staff all around.

Leisure Self

6/10

Pleasant

30 Jan 2026

Barry

The staff was help full and kind and the view was very nice. However the room is outdated and BADLY in need of a renovation!

Leisure Family

10/10

Exceptional

15 Jan 2026

George

Good size room with balcony, clean room with excellent air conditioning, staff exceedingly helpful. Good location near the bay and opposite Robinsons Place Mall.

Friends_and_family Friends

6/10

Pleasant

21 Nov 2025

Alexa

You get what you paid for. The staff were friendly, and the cleanliness was good, though not perfect. The location isn’t the best, but it’s conveniently right next to a really nice mall, which is great for shopping.

Leisure Partner

8/10

Excellent

09 Nov 2025

Estela

Yes..

6/10

Pleasant

08 Oct 2025

Scott

Room not in the best condition , bathroom too small

Leisure Partner

8/10

Excellent

05 Sep 2025

Leonardo

When you are looking for a place where everything is accessible, I can recommend Pacific Bay Grand Suites.

Business_and_leisure Self

10/10

Exceptional

01 Aug 2025

jason

Thank you Staff for Outstanding Service

Business_and_leisure Family

6/10

Pleasant

21 Jul 2025

Verified traveler

Think they try

Most part good. Just some room still dirty.

Couple used slippers left in closet.

Several chop sticks left in refrigerator. ?

Business Self

10/10

Exceptional

31 May 2025

Benjo Brian

.

Self

8/10

Excellent

09 May 2025

Luz

Near the mall

8/10

Excellent

06 Apr 2025

Rik

Good value

2/10

Poor

03 Apr 2025

Brian

Needs renovations and the first day the elevator smashed my body

Partner

8/10

Excellent

18 Mar 2025

Andru

Cons:

- The property is clearly an apartment building that was converted into a hotel as the rooms are very small depending on what you choose, particularly the bathrooms.
- The building is clearly in need of maintenance on fixtures in the rooms as they were broken more than they should have been for a hotel in use by the public.

Pros:

- The price is very reasonable for what you pay
- The location was a safe building with great security that accepts food delivery for the guests there.
- The hotel staff is some of the best I have ever seen. They were efficient, polite, attentive, helpful, and consistently available when needed.

Leisure Partner

10/10

Exceptional

16 Feb 2025

Martin

Clean...very clean. Spacious, no kitchen. Everything was functional. Great support staff. Check-in was fast and very professional.

Leisure Self

8/10

Excellent

28 Nov 2024

Larry

This is my first time using the Pacific Bay Grand Suites desk at this building and my second time staying in the building. The property is well situated about a minute walk from Robinson Mall. The pool is really nice. Staff is great and check in/check out couldn’t have been easier. Highly recommended

Leisure Self

10/10

Exceptional

21 Nov 2024

George

Enjoyable stay in Manila

Exceeded my expectations for money paid great value Room clean and all in order.
Staff were superb friendly and helpful including the owner 👍Room 1807 quiet side of the hotel was great
Good location plenty of places around to eat including Robinson's place Mall across the road.
I have no hesitation in recommending this great value for money hotel

Self

10/10

Exceptional

21 Nov 2024

IRWIN

Nice, clean and good location

Nice, Clean and Quiet.
Good location.
The king bed was very comfortable with lots of comfy and soft pillows. Love the comforter as well. Will definitely book this room again, actually it is my 3rd time here.

SUGGEST: please upgrade your bath towel, as your towel was so thin, just one use and it is already wet.

Friends_and_family Friends

8/10

Excellent

08 Oct 2024

Elvie

Front desk staff and guards are very helpful and courteous. This place is within a couple minutes walk to Robinson Place, where you’ll have a great selection of restaurants.

Leisure Self

10/10

Exceptional

22 Jul 2024

Ronnel

Enjoyed the pool with family

Leisure Family

10/10

Exceptional

15 Jul 2024

merineza

Comfortable stay

We enjoyed our one week stay and will be back. I love their soft pillows and covers giving me a good night sleep. Very friendly staff especially Michael who was always around to assist. Although our air-conditioner is a bit noisy, and bathroom takes time to drain, still I would give this hotel two thumbs up!

Friends_and_family Family

4/10

Poor

25 Jun 2024

edward

Never comeback but cheap

2/10

Poor

15 May 2024

Nathaniel

It was terrible, the price is to high for such an old nasty dirty room with cockroaches, I changed rooms two times and each room there was cockroaches, it is ridiculous that they change so much for rooms that aren’t worth half of what they charge, I would never stay at that hotel even if it is free and I would never recommend anyone to stay there.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2024

ogie

Love this place highly recommended

Leisure Partner

6/10

Pleasant

13 Apr 2024

Ivan

Staff very friendly and helpful. The room is full of cockroaches had to buy bug spray to slow them down.

Leisure Family_with_children

10/10

Exceptional

09 Apr 2024

Margo

Property at the heart of Manila steps away from Robinson's Mall and Supermarket . Check in was a breeze considering we landed late night at Manila. Staff is super sweet and helpful. Although I booked a budget room there was a microwave, small cooktop ,kettle and dishes and utensils. Medium sized fridge not the small one! High end sheets pillows and comfortable bed. Super clean very impressed! Nice surprise was balcony!Thank you Pacific Grande Suites for an enjoyable stay!

Leisure Family

10/10

Exceptional

31 Jan 2024

Gregory

Awesome Hotel. Almost perfect. The pool was closed for maintenance the whole week but other than that I really enjoyed the stay. Especially the bed. It was super comfortable. The staff was amazing too.

Self

10/10

Exceptional

25 Dec 2023

Verified traveler

It was good to stay here.

Friends_and_family Family

2/10

Poor

11 Dec 2023

Edward

Don't book here. Liars. Nasty. I can't even get my money back

Business_and_leisure Family

10/10

Exceptional

14 Nov 2023

George

Nice big bed. Pretty basic but got a nice view. Towel could have been bigger.

Self

10/10

Exceptional

17 Sep 2023

sergio h.

Great staff, nice place!!

Business_and_leisure

4/10

Poor

09 Jul 2023

Rhea

I never ended up staying because it felt so unsafe !
Despite the hotel being empty, we tried to check in around 10 AM after a delayed flight that didn't leave until 4 AM. We were told that we can't until 2 PM.
The area is super dodgy.
In the lobby there are old men who clearly rent the rooms for the night with a lady from one of the nearby strip joints in the same street. Basically it felt so unsafe that we decided to go somewhere else and lost the money from the booking.
However the staff are really lovely. Very polite and I really can't fault them at all.
As mentioned by someone else, it's a hotel within another hotel, so a bit confusing.
Overall I would avoid this hotel especially if you have a family or are traveling alone.

Leisure Partner

4/10

Poor

03 Jul 2023

Jocelyn

3 nights stay for 3 adults

Firstly, our driver could not find the hotel so we asked around and we found out that the hotel was a part of a bigger hotel in the same building where the reception was not fully set-up yet few meters away (inside) from the main entrance of the main hotel/building. There was no signboard about this hotel outside the buildning and they only accept cash because they do not have a card terminal yet. We were informed that they only started operating as a hotel a month ago which I found strange because accepting guests when not fully operational yet surely affects the comfort that a guest is looking. G-cash is available if you have one. Secondly, we booked for 3 persons but the room was only for 2 persons - apparently a mistake was made in the property description. They transfered us into a bigger room that was not fully ready for occupancy yet (dusty room) so a cleaner was dusting while we already were in the room. Then we discovered that there was a problem with WIFI so we could not use the facility during our whole stay. The staff was very kind and tried his best to help us and was apologizing for these situations. They called us on the second day if we would like to transfer to another room where WIFI was functional but we were so tired of packing and unpacking of our things so we refused. Thirdly, the airconditions in our room were so loud that affected our resting hours. We were so tired and we were preparing for our next trip so we stayed put.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Erik

More cleaning needed, lot of cockroaches around,

Lot of noise from other guest and personnel on the hallway, no silence signing around

Partner

8/10

Excellent

20 Jun 2026

Jihoon

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